Thank you, Jay Honda, for helping me purchase my first brand new car, a 2022 Civic! This car is a beauty! Abe was my original contact and was exceptionally nice and helpful through the process, Angel was there with us the entire time keeping us in the know and always getting me the answers I wanted and sharing some good conversation! Ira went above & beyond to get me what I needed regarding financing to seal up the deal! Much appreciation to all! Thanks for having the best looking car on the lot and letting me take it off your hands 😏

Jay was great! He initially contacted us after we requested information on a vehicle through auto trader. He sent us a personalized video of the van we liked highlighting all the important things (mileage, tires, interior, etc.). He helped us book an appointment and was friendly when we arrived. There were a few of the same type of van that we wanted on their lot, but he never tried to get us to buy the more expensive ones. He showed them to us when we asked, but was not pushy at all. Great experience and would highly recommend!

Cannot speak highly enough of the buying experience here—I worked with Eddie and he was incredibly knowledgeable, kind, patient, and willing to take extra time to walk through all of my options. Literally spent an entire day working with me! After purchasing the car, he also passed along helpful resources and tutorial videos to learn about all of the car’s features. Really pleased with the experience and, of course, my new Civic!

I have been dealing with Jay Honda since 2009. I went in recently since my service lights came on. My normal service guy Ty was on vacation but the other gentleman gave me the same great service my sales reps and finance guy (Omar/Ira) are absolutely amazing and the service department is fast and efficient. Everyone is so attentive and helpful - My son and I go nowhere else

Val the salesman and Ira in financing went out of there way to make this a amazing experience. We drove 3 hrs to make the purchase and was well worth it. Car and employees went way above expectations.

We had a phenomenal experience at Jay Honda. Aundre Hildreth was so easy going and great to work with! We didn’t feel any pressure from him. He made the whole process much less stressful for us. We couldn’t be happier with our Honda Odyssey purchase!

For over almost a decade I have always found Jay Hondas service personnel honest and working for my behalf. Why? Because they want my repeat business. And, they spot rare problems before they become issues, which keeps me safely and reliably on the road.The only reason I gave Jay Honda 4 stars this time was a detail where the receipt that I received from the cashier was printed very light from a well-used ink process that needed to be refreshed. Otherwise, the experience was I had was 5-star. I would not hesitate to go to Jay Honda for my next car.

My experience was outstanding. From the moment that I walked through the doors, the team at Jay Honda made me feel welcomed and appreciated. My salesperson Tony Spitalieri was very knowledgeable and took the time to help me pick the perfect vehicle for me. The management staff was extremely helpful and made the whole process a pleasure. I love my new Honda Passport! I will certainly recommend Jay Honda to all of my friends and family.

We bought a CPO Accord. The whole process was very pleasant and smooth. No pressure whatsoever, they were very accommodating in scheduling test drives, etc. We worked with Rob Logan and Val Potapenko. Val was very helpful, courteous, and really made sure that we had a great experience! I would absolutely recommend working with Val. Thank you!

I had a decent experience here. I bought a good car at a decent price. My only complaint is the high pressure sales pitch when signing final documents - the finance man did his best to sell me additional warranties, plans, etc. I really dont need. I had to go back to remove one. Otherwise, it was pretty smooth sailing.

The staff is friendly and knowledgeable. They went out of their way to make sure I got exactly what I wanted. Although I was originally waiting for another associate, Ms. Edwards took care of me in that associate’s absence. Ms. Edwards was patient, kind, and set the kind of standard that sales associates should strive for. Mr. Carpenter, the finance specialist, sealed up the deal. He made the process painless and explained the different options available to me. Finally, the manager came out to talk to me prior to my departure and officially welcomed me to the Jay family. I’m very pleased with the staff and my vehicle!!! 🤩🤩🤩

The dealership is always clean, the people are really friendly, Mike who helped me was very knowledgeable and informed me what was needed to get my car ready for the winter,

Everyone is friendly, nice waiting room. They get me in and out even if I ask them to do something extra.

Very good I just needed a code. They took care of me quickly

Super easy to work with. Very friendly staff. Our salesperson, Doug, was on top of things and made the process go as quickly and smoothly as a car purchase can go. The finance guy was the same way -- friendly, no-pressure, and made it easy to get in and out. Will definitely take my Honda shopping here in the future.

My husband and I were very happy with our experience at Jay Honda. We were helped by a gentleman named Mike in the service department who was friendly, professional, and helpful. We would certainly bring our Honda Fit back there if it needs service in the future!

I had a very bad experience when shopping for a Honda CRV 2021 at Jay Honda. They immediately raised the list price by $4000. Contacted Classic Honda and has reserved a Honda CRV 2022 with a decent price.

My experience was excellent there and Treavor was great the whole team took care of me Thanks Trevor tho he’s the best and definitely the guy u want to see going in to jay Honda of Bedford

Wonderful experience! Great car for a great price. Salespersons (Rob, Ray, Val) finance person (Ira) knowledgeable and extremely helpful! Thank you for making my purchase so smooth. A special thank you to Rob Logan for all his follow up.

I worked with Val Potapanko starting with trading my lease in early. He checked it in, ran me over to the main building to get me into a new lease, and was over all very helpful. Would recommend going through him again.

My car says thank you for the oil change! The oil is delicious! Pretty quick service, but theres nothing to eat. I almost starved to death while waiting for my car to be done. To be precise, It wasnt that long, but I didnt eat since morning, therefore, those 30 minutes felt like an eternity. I forgor that I should change oil filter and oil together. But my car said A1 on the dashboard which means to change oil without and oil filter. I obey to what my car says, therefore, I didnt change oil filter. Poor stupid car will struggle next year with unchanged oil filter!

Weve been using Jay Honda for years for our leasing needs. They are always very courteous and professional, and we only had positive interactions with all their representatives. They give fair prices and are very responsive to their customers needs. Strongly recommended.

This dealership has excellent service. The staff there were professional, kind, and friendly. Keep up the good work!

Great people and no gimmicks. Took a very long time to get through the buying process (we were there for four hours), but overall experience was excellent.

Leased a 2022 CRV Hybrid. Angel, Rob and Jamie were all great and worked with me to get the deal done. Love the car.

Normally I dread car shopping but Jamie and Doug at Jay Honda made the process painless. The prices were great! We had a fairly complicated transaction so Doug’s attention to detail was appreciated. Doug also answered all our questions about the cars adequately and was a pleasure to work with. We will be back.

Used cars are in high demand.. most dealers are willing to compete w other dealers to give you incentives when turning in lease. No this dealership is greedy. Gave a flat out no

I just renewed my third lease with Jay Honda and their customer service and prices are fantastic every single time. I was there yesterday and their entire team did everything in their power to make sure my experience was as perfect as possible. They are knowledgeable, enthusiastic and a customer centric dealership that I look forward to getting cards from for years to come.

Amazing service, both to the car and the customers! We had an issue causing us to stop on a long road trip. Luckily we were 2 miles from Jay’s Honda. They got us in right away and fixed the problem within 2 hours. They showed us what happened by bringing us back to the car.Special thanks to Sandra and Steve for all their hard work! We cannot thank you enough.

My experience has exceeded beyond my expectations! Like I cannot thank Eddie enough for helping me with my vehicle purchase. After getting off of work Thursday, I had to pick up my 6 year old who was already restless and hungry and then had to take him with me to try to figure out what to do with my old CR-V, which the lease was getting ready to expire on. Eddie made the experience so smooth and effortless. The entire time while helping me he had the patience and kindness to entertain my over hyper 6 year old. Not once did my 6 year complain that he was tired and ready to go. NOT ONCE, and picking out a car is not a quick task, as you may know. I have never seen a skill like that in my life until I worked with Eddie. He really worked with me to get the best deal that was comfortable with my family. He was completely honest and genuine and words cannot comprehend how appreciative I am of that, because I’ve had people that shuffled me off to someone else because they thought my case was too complicated with having banked through US Bank with my lease. I was not treated as just another sale for him, my quality life truly mattered. I did not meet a salesperson while purchasing my car that day. I truly met a friend! Thank you so much!

I accompanied my daughter during the purchase of her nearly new Honda HR-V at Jay Honda. It was a very pleasant and smooth process, and her salesman Eddie Ornacio was amazing. She saw the car online and contacted Eddie who immediately responded, answered her questions, and sent her a walk around video. He had the car ready for her to test drive when we got to the dealership and had it detailed and topped off with fuel as soon as she signed the papers. Fantastic experience!

The service staff are awesome! They were able to get me in for an oil change before I left for vacation. Got me in and out and assured me that I was good to hit the road. I love the staff as well as my sales team of Omar and Ira. We are on 8th lease with Jay, Family tradition!

Eddie was very professional on making sure that everything he could do was done. He let me test drive my car to a mechanic, mechanic said great car. Terrell came back to me with a 10% interest late lower then the first two he gave me.

Dennis and Anthony are top notch! Felt very comfortable asking 1000 questions and never felt pressured to do anything. I love love love my new Honda Passport!

I have been a customer at Jay Honda since 2013 and have always had great experiences every time. Rob Logan has taken care of me each time and the service was so wonderful, I referred multiple family members to him and theyve all had positive experiences as well. I just recently leased my 4th car with Jay Honda, a 2021 Honda Civic EX Hatchback, and I am in love with it. Rob helped get me in the exact car I wanted while going extra lengths to fit in my budget. The leasing process was so smooth and stress-free. All of the staff is very friendly and accommodating as well. I dont have a single negative thing to say about any of my experiences with Jay Honda and I highly recommend them.

Recently got my car serviced as well as my Key FOB replaced. I had purchased my car at another Honda dealership in another state and where I had bought insurance on my Key FOB. Apparently, the insurance didnt cover all the costs so I ended up paying out of pocket. They dealership did adjust some of the cost down to the amount covered by the insurance and explained to me the breakdown of all the costs. I guess the take home message is dont buy any of the stupid add on insurances when you buy a car. The work was done in the time frame I was told when I brought the car in (though a little longer than what I was quoted on the phone when I made the appointment). The waiting area had a desk with an outlet and the wi-fi worked well.

We recently purchased our 2019 Honda CR-V EX.Our Sales Adviser Val Potapenko was knowledgeable, and very helpful.We would like to express our deepest gratitude. We are very happy with our new car.Couple days after the sale Val called to check on us. I asked him a technical question about Apple Play function, and he gave me a great explanation!We appriciate Vals professionalism, knowledge, and patience.We were very impressed by his willingness, and ability to go extra mile to satisfy the customers!

Nice people to work with....however, no one wants to address the small battery for the 2019 Honda Fit....that needs a trickle charger all winter long. This is the first time Ive ever had to use one of these. Its really a pain in the neck! Im not able to use my remote starter. Something wasnt engineered right with the electrical system for this Fit model. I may not drive it enough but that could be said of all the cars Ive owned.

Sandy Taylor is the best Service Advisor! She ALWAYS has a big smile to greet me and helps me take good care of my Honda Pilot. I never feel stupid asking Sandy about any concerns and assures me she will take care of it. I drive from Akron just to stay with Sandy. She deserves 10 stars.

Just bought a used Honda HR-V from Jay Honda. I worked with Eddie Ornacio and had an amazing experience as a first time buyer. He made me feel comfortable from the moment I walked in the door. I never felt pressured and I think I got a great deal. Would recommend this place to anyone!

Tony was a pleasure to work with and made the experience of buying my first car as easy as possible. If your looking for a new car I highly recommend coming to Jay Honda and making an appointment with Tony for the best experience possible!

Staff was great. No pressure, very honest. Id recommend them to anyone. Great experience!

Outstanding service. Have bought our last 4 vehicles from Jay Honda. Will keep coming back with out a doubt. Happy customers for sure.

Just leased a car for my business at Jay Honda. Abe went out of his way to make sure I left satisfied. Their customer service is phenomenal, and everyone always had a smile on their face. Thank you guys again!

I had a phenomenal experience at Jay Honda. Miki Genao was an outstanding salesman who was able to get me in an affordable 2017 Honda Accord which I am absolutely in love with. The whole process was fairly seamless and being that this was my first time at an actual dealership I found this very comforting. I drove off of the lot looking much better than I drove in and its all thanks to Miki and the guys at Jay Honda. Keep up the good work!

We just bought a 2022 Honda Odyssey EX-L from Jay Honda, and had a great experience there. We worked with Dennis Jenkins -- hes a real pro! Dennis was extremely knowledgeable, and was able to locate and equip our vehicle exactly the way we wanted it. Love the Odyssey! We did a lot of research and comparison shopping / test driving. Our last minivan was a Toyota Sienna, which lasted 15 years and 300,000 miles. We looked at the new Sienna, but theyve changed the design (Im not a fan) and the engine (hybrid only now.) For my money, the Odyssey is now the best minivan on the market, hands down!

We recently purchased another Honda Pilot through Jay Honda. They were amazing to work with, super helpful, and made the car buying experience pleasant. We would highly recommend Jay Honda to anyone!

I had a wonderful experience at Jay Honda! Went looking for different options and left with even more than I could have wanted! Abe Hani, my salesman, was amazing! He was so helpful, patient, knowledgeable, true to his word, and very professional. He explained everything thoroughly and answered all my questions. He had my car ready to go, detailed and with a full tank of gas.JP, in the finance office was also great. He was very direct and not misleading at all. Overall, staff and my experience was great. I highly recommend Abe Hani, JP, and Jay Honda!

Had a great experience here. It was my first time buying a car on my own and the staff here explained everything and made me feel at ease. Shoutout to Eddie and Carl for really helping me out!

I recently bought my first car through Jay Honda and couldn’t have asked for a better experience. Eddie and the finance team did their best to make sure I received the best price and care throughout the process and I was able to walk out of the dealership with my dream car in my price range on the same day! Definitely recommend working with Eddie and the team at Jay Honda.

I have been going to Jay Honda for service since I purchased my first Honda in 1990. The service associates explain all that needs to be done. I am quoted a service price before work is assigned. Sometimes a courtesy discount along with the Jay Honda service coupons I use are applied. Thank you Jay Honda service technicians for providing outstanding service to my 2nd and 3rd Honda!

Jamie and his crew are all top notch..... My only car source.

We have been dealing with Jay Honda for years, its the only place my husband will go. Superb customer service & amazingly friendly staff. They are a game changer in the car buying industry. No games & no stress!! Dont go anywhere else!!!

Amazing dealership, prices were the most competitive I had seen and the staff is very friendly. I was looking to lease and Abe went above and beyond just selling the car and helped me understand the many aspects of leasing, answering all my questions along the way.

I came in for an oil change and tire rotation. However the staff also discovered a leak in my air conditioning condenser which they went ahead and replaced at no cost as it was under warranty. I appreciate the thoroughness of their inspection of my car without which I could have had serious problems down the road.

Outstanding customer service! Tony and Anthony were fantastic to work with on my latest lease. This is my second vehicle from Jay, and we could not have asked for an easier process. Everything was ready for us, we got the exact model with the options we wanted, and the financing/contracts process was very efficient. I would highly recommend working with the folks at Jay Honda to anyone looking for a new or used vehicle. Well definitely be going back to Jay!

I have purchased three cars from Jay Honda . I had a great experience each time.

I had a wonderful experience when purchasing here! Angel made the process smooth and pleasant.

Came in for a a parts recall. While service was slow due to many other customers, Service Advisor, Ty Hunt was great! He repeatedly apologized for the wait and went over with me in detail about my service, provided me with future service recommendations, and gave me a discount! Tys temperament was even and professional because, again, it was real busy that day. The wait was not great, but Ty was awesome!

In a time when car availability is limited, Jay was able to find me the exact car I want in a timely manner. The service was wonderful and the staff are terrific!!

WONDERFUL EXPERIENCE! DOUG YOU ARE THE BEST. AND JEAN CLAUD VANDAM🤣😂. I WILL RECOMMEND A FRIEND. THANKS GUYS

You cant go wrong going to Jay Honda. I just had my second leasing experience, and both times Rob Logan steered me through the process so seamlessly, knowledgeably, professionally and personably. It couldnt have gone more painlessly and pleasantly. Thank you, Jay Honda and Rob Logan.

Tahja was a very helpful and understanding employee. She made my first car buying experience amazing! I would definitely recommend her.

I recently purchased my first Honda, a 2018 Accord from Jay Honda. It was a fine experience in every way. The sales person, Angel, was knowledgeable, courteous and personable. He made the car buying experience enjoyable... when its considered right up there with a root canal! I bought a beautiful car at a very good price. I highly recommend Jay Honda in Bedford, Ohio.

I bought a 2021 Civic Type R and I’ll come back for the next one as long as Tony S, is still there! It was so easy and they all made sure I was happy all around.

Just purchased our 2nd Honda from Jay Honda. Had a great experience! Angel the salesman was customer friendly, very attentive and not pushy at all! Ira was also very accommodating, making the whole purchase process very quick and painless. Thank you both for the great customer service!

Very detailed about what I need fix on my car ..clean service us great

My husband and I had an amazing experience purchasing our 2020 Honda Pilot from Jay Honda! We were between a EX-L, or Black Edition Model, upon arriving at the dealership we were very quickly greeted by our sales person Maura. She already had both vehicles pulled up, and we were behind the wheel off on a test drive very shortly after arriving. I had my heart set on the Black Edition, even though it was at the very top of our budget. We told Maura what we were willing to pay, and she got the deal done for us quickly, stress free and without any pressure. We worked with Ira, our financing guy was super friendly and professional and helped make the whole signing process go effortlessly. Before leaving the dealership Maura helped us set everything up in our new car, and was sure to answer any questions that we had before we left the dealership! I would definitely recommend Jay Honda to my family and friends! Thank you again to Maura, Ira and Major for making our entire car buying process so smoothly!

Went in for a recall. Service department was excellent. Repairs were done quickly and professionally.

Tony S. was great in working with my husband and I on getting into our new pilot for an amazing price. This is our second time buying from Tony at Jay Honda and will not be the last. Tony is extremely knowledgeable and really listens to what his customers want. Thank you again for helping us get in to our new car.

Awesome job!! I would give more stars if I could.Thank you so much for everything

I am very happy with my experience at Jay Honda. Omar and Ira both make sure that I am comfortable with and well informed about the car that I am purchasing. I have been a customer since 2010 and it is because of the high level of customer service !

I have gotten multiple card here. Work with Tony S. He’s the best

I’ve been going to JayHonda for little over 2years and the customer service, maintenance and overall staff are always welcoming and efficient. My only issue is due to the pandemic we no longer receive the car wash with the oil change

Even though the dealership is a large business, its run like a small, family business--very warm and customer oriented. The work is always excellent and timely.

Great, professional, and courteous service. Eddie was patient and honest, and helped make the right decision. Would visit again.

Working with Eddie was awesome !! He made you feel at ease. I told him what I had to work with and he never pressured me to go beyond what I wanted to spend.

Staff were very friendly and nonpressuring. Even though stock was low, I was able to find a car I liked.

Tony S. at Jay Honda got me into a new Honda at great price. He is extremely helpful and knowledgeable. It was a fantastic car buying experience. I highly recommend Tony, and Jay Honda!

This place had one of the best hospitality I’ve ever had and the staff were sensible, empathetic and proactive... picked my vehicle here as I was thoroughly happy and comfortable with their treatment. Highly recommend this dealership for anyone who needs a transparent, honest and valuable purchase of Honda.... Kim from Sales and JP from Finance team were the best folks there whom I worked with to complete my deal... thanks guys, you are truly and asset for Jay Honda...

My salesman, Angel, was very professional and helpful with getting me my lease on my new Civic. Very thankful for the Jay team for helping me get a good deal on the lease.

Mark is the best service advisor and most trustworthy that I have ever dealt with in my 73 years of dealing with service advisors. During my last visit as always he works to resolve an issue, the latest being resolving a transmission problem, in the best and least costly way to solve the problem.Thank you Mark.

Wery professional and customer friendly company.

My entire car buying experience was fantastic. I went there to look at a certified HR-V, and everything about my time there felt right. I bought it that morning from my salesman, Abe, who made the entire process enjoyable. As a dealership, I highly recommend them!

Service was fast and thorough. I’m very pleased.

Rob Logan is the best sales guy. I am on my second CRV and will continue to return to Rob for my vehicles. He does whatever he can to get me the best deals and is honest and friendly and not the typical sales guy.

Recently went to Jay Honda to purchase my first vehicle. My sales guy Val was extremely helpful throughout the entire process. I would definitely recommend this place if you are looking for a honda.

I have been leasing Civic coupes for many years with Jay Honda and just recently leased a Civic Hatchback (currently not making a coupe). My salesman Christopher J. was very helpful with understanding where I needed to be at with my payments and was very knowledgeable about the vehicle and helping me with the transition. He also helped me in setting up the features in the vehicle and explained to me in depth about the new features I didnt have been before. He was very personable and pleasant to work with and the process didnt take long at all.

Per usual my car buying (lease in this instance) experience with Jay Honda was amazing! The whole family drives Hondas and Bedford is where we go for more. Love my new Civic and everybody involved had me up to speed in a timely manner, paperwork was quick and efficient, and my sales/finance people were awesome!!! Kudos to Anthony, Chris, Ira, et al...

I was interested in a vehicle, however it had a lot of scratches and Tristan the sales person told me that it was in the process of being repaired. I said that my husband had to check it out too. He said that he could hold it for me with a $500. The next morning I called because we decided not to go with that car ( less than 24 hours) and was told that it was not refundable. I wish he had pointed that out to me. Because why would I put a deposit for a car that I was not 100% sure? I also wanted to make sure that the scratches were taken care of.

They are extremely professional, staff is courteous and friendly, and they keep the customers informed about the status of their service. I would definitely recommend them.

Don’t even let them waste your time with their 2k markups drive 30 minutes to Spitzer Honda- they make everything simple and easy without the 2k markup. Plus they don’t back out of their deals.

We always buy from Jay Honda because their service is second to none. They worked with me in my recent purchase making it easy for me to get a new vehicle and giving me all the advantages possible. Our salesman Abe Hani was incredible.

Once again Jay Honda gave great service!! Tony Spitalieri was great! This is my 3rd time leasing with Jay Honda. I told Tony what I wanted in my new car and he delivered! Always a great, non stressful experience!! Thanks again Jay Honda!! Love my new Civic !!! Apple Play is great!!

Sandra in the Service Dept was excellent to work with

I worked with Angel & JP both really cool guys I’m happy I got to work with them. Entire office seems pretty laid back

I spent just under a week attempting to get somebody to call me back so that I could pay off my mothers auto loan and get the car sold. Shes in the early stages of dementia and hasnt maintained any monthly statements. As such, I had no information on her account beyond a copy of a sales contract that I found in her glovebox and needed some guidance. Multiple messages were left for their finance department with no return calls and their online representative stopped responding after a handful of emails. I was finally able to do some internet research and discovered an automated line to obtain a payoff statement. Im just grateful I was only trying to give them a large sum of money and didnt have an actual issue with a car that I might have purchased from them.

Great customer service! Very polite as well

I just recently leased a 2021 passport and I worked with James and Omar. This is my second time working with them and as before....a great experience.

Robert Logan was noting short of amazing. What a unprecedented car buying experience. Thank you to Jay Honda and especially a huge thank you to Robert Logan.