This morning I went to Beaumont Texas to get a new phone and was very pleased with customer service. The workers name is Cruse and he was fantastic! He was knowledgeable with all the phones and programs. We will definitely continue to use the Beaumont store because of him.

We had came to go see about our phone plan and some white guy in front of the store with a black at&t shirt and a goatee had stopped us and told us to wait about an apple plan and as many time as we’ve told him that we weren’t there for that he proceeded to lower down his mask and raise his voice and proceeded to catch an attitude. I wouldn’t recommend a place where Hispanic people would get treated in such manner and for that I give it 1 star and if I could if possible I’d give 0- stars.

I have had a difficult time with a phone that I purchased two days ago for my son’s 12th birthday. The representative at the local AT&T store where I purchased the phone was one of the most professional and courteous individuals I have ever encountered and worked with in a retail setting. Her name is Catherine Daniels. I would refer business to the store and more so her because of the experience she provided.

So I want to give a huge shout out to Alex Olgiin my sales person here at the store Above and beyond the call of duty to meet my needs !! And the rest of the staff was awesome as well highly recommend this store and staff !

The place I love to hate. $100 put on my credit card at the end of 12 months with ATT TV now DirectTV streaming. Went to take back box. Like I said. Love/Hate with ATT....returning thru FEDEX. I feel let downATT you can and should do better

We went yesterday (7/12/21) to merge four lines onto a family plan. We were there for nearly five hours because the AT&T salespeople could not help us to merge the accounts, and told us to call customer service instead. When I asked one of the salespeople for help, she was visibly angry and raised her voice at me for asking her a question, telling her coworker that, “I do not know what the problem is, this girl just came and stood in front of me and wanted me to help her.” I’m sorry, I thought that was your job? Cruse was finally able to help us, and told us he could have resolved the whole problem in 10 or so minutes, but the manager told him not to assist us. 5/5 stars for Cruse, 0/5 stars for literally every other aspect of our visit.

I have been trying to switch to FirstNet prior to hurricane season. I made my appointment after countless tries of setting it up online and over the phone. Finally I decided to go to the store. I was greeted early in morning by June and my experience was AMAZING. She went out of her way to ensure I got everything I need before leaving the store. Even when there was a network complication she ensured I had IT number and, her work number to keep her updated on my phone issues. The issue was resolved within 2 hours of me leaving the store with no further need for assistance. Yet, I had to call and tell her manager that she truly has an amazing employee with excellent customer service skills.

My wife and I are new customers and just both bought Samsung galaxy s21 ultras. We also purchased the $50 screen protectors with each phone. When he was putting the protector and lifeproof case on my phone I noticed that mine and my wives protectors were on crooked and not sticking. Mine was due to the case pushing the screen protector back up instead of holding it in place. He told me we could go back within 48 hours if they werent sticking, but as far as Im concerned he should have fixed it right then and there rather than having us waste our time going back today.

Very helpful. I will keep all my business with the flagship corporate store on Dowlen Rd. The At&t store on Stagg Drive is a franchise. They actually suggested I take my phone to Best Buy and see if the geek squad look at it.

I ordered a new phone from AT&T i needed to return phone At&t told me to take to a store well i did they told me they cant take the phone dont make no sence wont take a ATT phone sucks

I was so disappointed. Zero professionalism and customer service. ☹️

The wait is entirely too long at this location. I understand getting new phones and accounts set up is a timely process, however, I needed to give them my trade in phone. A quick 10 minute at most transaction. I waited over an hour to be seen. Also, waited close to 2 hours a few days before to speak with someone to upgrade. A few more employees would be helpful. Too many people just standing around waiting for help. LaToya, who assisted me, was wonderful. Very kind and helpful!

Very clean, great costumer service and great selection but long wait.

I came here two days to upgrade to my iPhone 12 Pro Max 256 GB from a iPhone 6s 16GB. Major difference, but I was finally ready. I was greeted by Laura and it was a breeze. She’s extremely friendly and knows her way around customer service! If you have a chance to visit this store ask for her! She’s awesome.

Justin went above and beyond to resolve a complicated issue. He’s knowledgeable and patient! I appreciate people who actually care and desire to provide professional and courteous assistance.

Spent more time trying to upsell me than listening to what I needed. Since they were so preoccupied trying to sell me other products, they failed to pay attention to what they were doing and messed up the port of my number costing me an entire day. Focus on what the costumer needs first and then try to sell them something on top of that. Thats how you end up with a great experience and an extra sale. Waste of time.

Not a very knowledgeable or professional staff. She tried to run my credit even though I was there to buy a prepaid device. I asked her several times why and she kept saying she had to. She also asked to see copies of my pay stubs and again, I explained I was there to buy a prepaid Hotspot, not sign up for a monthly service. She insisted they needed to make sure I could afford the monthly payments. Again, I had to explain I wasnt interested in monthly payments. Just there for a device, that I would pay for in full, with no contract or service. Finally she got it and tried to charge me way more than was advertised. I showed her the AT&T website for what we were there for and she had to get a manager because theyd been selling them all day for twice that and didnt know about that option. IT WAS ON THEIR WEBSITE!!! We finally left with what we needed but she and her manager really didnt have a clue. She also didnt know anything about a Hotspot or the ports so when I asked about features she just opened the box and asked me if it had them. When I got home I realized she didnt tell us anything about setting it up or sell us any data.

Kayla was great help.Fixed me up in a short time.

They use to be a lot more helpful.

I will give 5 stars only because sells staff was really nice. However, this store did not have very much in stock.

Allanah at the Beaumont on Dowlen road location, made our experience very pleasant. Definitely rate our experience in the store above 5 star.Thanks so much for helping my father out.

Kaylyn DellahousayeHas Outstanding customer service very pleasant and knowledgeable.

I love this store!Theyre friendly,and know their job!

Our sales reps were awesome and super helpful! Latoya did a great job with out new phones and watches and Allanah made sure we had everything we needed. We would definitely recommend this AT&T location and Latoya and Allanah!

Alex olguin was efficient and knowledge. He took his time with me and made the things happen that i needed. It was a great experience.

The staff is AMAZING!! Went above and beyond with their customer service. Special shoutout to June for being awesome! 🥰

The associate who helped was fantastic and very knowledgeable. The store on the other hand was a different story. The carpets were dirty and stained. Countertops had finger print stains, broken stools, missing merchandise and empty shelves, non working que monitor, and the assistant manager had to be notified by myself that there were a line of people at the front door waiting to be signed in. If it were not the quick service I received from the associate, it would have been a terrible experience. This location has gone downhill and the store is less than 8 years old.

June was really informative and helpful, I’m grateful for her patience as well. Thank you so much!

Wonderful service! Special thanks to Dennis at this location. He did everything possible to help our situation and ended up finding us a better deal. Give Dennis a raise!!

Awesome experience, quick and easy setup from switching from my old carrier. Sierra answered all my questions and explained all the charges that would be on my upcoming bill (so there would be no surprises). Would highly recommend!

Jessica was awesome!!! She was extremely patient and very helpful with the issue... she went above and beyond to help resolve the warranty issue.... At&t would have lost 5 lines of service tonight had she not stepped in.Dennis was very helpful also.. they were both friendly, courteous, and professional and able to multitask without forsaking customer service.

The staff were very attentive and courteous! It was a great experience. Thanks again

Great staff and atmosphere

Jeremiah is absolutely amazing he goes above and beyond for customer service very friendly and accurate he definitely deserves a raise !

Dennis is amazing!! He is very professional and beyond knowledgeable with regards to the IPhone!!Dennis was very patient and helpful during my visit to the AT & T store!!

This place was very helpful on my service they did a great job. I felt safe because everyone was wearing a mask. And it was very clean every time a new customer came in and sat down.

The Beaumont Texas store performed at top level today, made a remarkable save to my phone data.I am very impressed and very thankful. I will definitely recommend this facility to all of my friends and family.Thank you so much Nicolle and Warren,Jerry Burkett

I had the best experience when I visit AT&T I meet a lady name Mrs June and she provided the best customer service thanks for being very helpful to me and my family

Latoya was amazing and very helpful! She has a lot of patience with customers she a very sweet young lady!! Ill definitely be back because of her!

Allanah the manager and Jeremy was very helpful . They help solve all the issues I had . They deserve a raise !!!!

Laquan, the manager was very nice and professional. She had a great smile on her face willing to help however she could . She has a lot of patience with her customers that she’s the environment a nicer place to conduct business.Keep up the excellent work.

Allanah & Kaylyn were very nice and helpful and went out of their way to help me they deserve a raise 😂 proud to be a new AT&T customer

Worst customer service experience Ive ever had and they never have anything Im looking for there just a pickup store for online ordering

Laura did an amazing job adding my teacher discount and explaining the plan first months bill and one time fees! will def. come to this store only

Sierra and LaQuan are the best. They helped with all my needs. They are very thorough with the information at hand. Very knowledgeable. Very patient. Thanks for an exceptional experience!!

Our customer service rep, Latoya Crochett was the absolute greatest. She helped us so much and I couldnt ask for better help.

Alex was fantastic. Went above and beyond to take care of me and my phone. If I ever go back I recommend Alex. I give him 10 stars. Thanks Alex

Dee and Kenneth were amazing! they fixed my problem quick and were fast and friendly! I 100% recommend going to this location even though they were busy business was still handled professionally!

Very good customer service on the phone and the three young associates in the store was very very nice. I liked the atmosphere they created for me and how comfortable they made me feel, especially the young lady who assisted me. Even the young man who signed me in was very polite. I do recommend...you see thats exactly how a customer should be made to feel when they leave any place of business. But on the flip side we as customers should also mind how we treat the workers as well. But nonetheless, I had a pleasant experience.

I drove from Lake Charles just to come here because I heard the costumer service was so good. Jeremiah Kelly assisted me in no time and was so pleasant and helpful. Highly recommend!!!!!

I understand that things are different with the pandemic but upon pulling up to the parking lot we could see 3 people who looked like they were less than enthused to be at work. Only one person was wearing a company shirt, the two females were wearing their own clothing. Sitting in my car I could see one person eating pizza, and the two females on their own phones and taking selfies. Unsure what to do I got out of my car and was about 2 car lengths away from them. The female employee closest to me told me to get back in my car and pull up for curbside assistance. Unsure if they could even assist me I asked for clarification she again told me to get in my car and pull up. I said that I was farther away than if I were in a car and just wanted to know if they could assist me. She repeated again to get in my car. She did not seem the least bit understanding or willing to change her attitude. The other girl was laughing and the male was attempting not to make eye contact. I understand why this AT&T had no line of customers waiting for assistance. I went to another AT&T and waited an hour to get my answers and that store was beyond amazing. I would travel to Houston for help before interacting with these 3 employees again.

I had a very great experience with my salesperson LATOYA. Being it was my first experience with an apple phone she was very patient and understanding. She went above and beyond!!!

Great service. Manager was willing to take the extra time for a phonecall to my uncle to get us the best deal for our needs. Good attentive and respectful staff. Thanks for the help!

To Laura who help me out, thank you

Sat for 2 hours and still didnt get to see anyone

I don’t usually review places, but I had such a great experience I just had to give some recognition. Nicolle was so patient and on the ball! She answered every question I had and never got frustrated or looked to end our discussion. I left there completely happy and content on all the information and services I received! Which, you know in customer service, sometimes thats a hit or miss! But seriously, she was AWESOME! Huge shout out to her manager Rishuana too. They were so pleasant. Great job guys!

I arrived at the AT&T store and immediately a representative met me, signed me in and shared the wait time. I took a seat and began my wait. I am so glad I did. Sierra came over and told me the wait time was shortened. I had three separate accounts for her to transfer into my name and she was so diligent, persistent, patient, kind and friendly to each person by phone she had to interact with. Thank you Sierra for an excellent job.

Ms. Houston was very helpful and a pleasant person. She was friendly and knew her job. I want to thank her for helping me with my phone problem

Very helpful and so friendly! Got helped by Dennis and June! Lovely people and just love the energy! Will be back!

The representative was friendly and did give me some good advice how to return my item.

My first trip was not the best, customer service was sub-par. My second trip I was greeted by Deshadrian and was provided the most professional, courteous, and friendly experience at this store. Any future trips I will request D even if it requires a longer wait. D took the time to make sure I understood every step in the process and answer all of my questions with a smile on his face.

I had a wonderful experience with Sierra Houston today. She was extremely helpful and got me all fixed up with all my questions. If you ever need help at Att store come see her. She is great!

Ive been a customer since 2004. I was contract but am now prepaid & I pay top dollar for the latest devices. I went in to purchase a phone on New Years Eve & was shown cheap prepaid phones & bombarded with unwanted conversation about purchasing internet. And to add insult to injury, I was only offered $60 trade in for my Galaxy s8+ that has no defects. Tuh! I purchased my new device from Samsung Shop and received an educators discount. Ill be using the Gateway & FM 365 locations going forward. I believe my reps name was Julie. I sure do miss Danyelle 🙁🙁🙁🙁

LaQuan at the Beaumont, TX location did an AMAZING job today!!! I’m a Program Director and HR Rep for a center in Lake Charles,LA where I am working remotely due to the hurricanes. My phone died on me early this morning so I had some anxiety regarding answering the text messages that were flooding my phone. As soon as I walked in, LaQuan greeted me with such warmth and addressed my needs immediately. The level of customer service she provided was refreshing and inspiring!!! She is definitely a treasure and AT&T is blessed to have her! Kudos LaQuan!!! Continue to shine like the diamond you are!!!!

Dennis at the Dowlen location Beaumont Tx., took care of my situation in an effective way great customer service! Thank you in advance!!

Latoya of the Beaumont, Texas store was everything I want in an AT&T rep. Comfortably friendly & professional, competent and reassuring as she helped me delete all data from my old phone & even helped me box it up for mailing. Keep this young lady in your ranks.

Claudia and June were so helpful when getting our new phones I will definitely be going Bach for everything I need

Tamala was excellent. Very patient and pleasurable. The entire experience was great from time I walked in to time I finished. All reps were very friendly to their customers. Its great to see during such a hard time. I’ll definitely visit again

Kayla at the Beaumont Texas location is extremely professional, easy going, friendly and knowledgeable!! We appreciated her with every step we took!

Thank you Laquan for helping me get a new phone and the great customer service.

My name is Carol B. I would like to give Jeremiah a accommodation to Jeremiah in your Beaumont store. He is the most amazing young man, he has helped me get my bill down and is very friendly and very patient with a old lady. Thank you Jeremiah.

Toya was really great she helped us fix everything we needed. Definitely a keeper and will be returning to this location for all our needs

Sierra Was the absolute best! I will not go to anyone else❤️! Highly recommend her!

I had very good service with Jeremiah, if I come back again I will use the same person.

Claudia. Very good to explain. Very thorough and answered all questions. Very friendly!

I just bought my daughter her new iPhone 11 pro max and I have the Samsung Galaxy S20 plus. Great plans and great coverage!

LaToya was the best! She helped get me hey all set up with a new phone and was so patient helping me get everything set up.

I went into this they have the best customer service they gave me the understanding that I need i will be returning to the store great job you guys keep up the good work

The service received from Mr.Kelly was truly remarkable. His knowledge and willingness to help was amazing.

Amazing experience. Debated doing it online but so glad I went in instead. I love the set up they have right now post Covid. The employees were wearing masks and constantly wiping down. I felt very safe. I was a little flustered by moving carriers but my rep was very patient and made sure I understood everything going on. The managers were also great. When I had Verizon the managers only came out to see me if I was mad. These ladies checked in atleast 3 times just to introduce themselves and make sure I was doing okay. 1000/10 would recommend.

Always very helpful. Laquain was amazing and helped fix my screen protector.

Always get amazing customer service! Management and reps are always knowledgeable and friendly! Love these people!

We received superior service from Carl today. He was so patient, knowledgeable and helpful in our new purchases today. He made sure everything was set up properly before we left the store. He was top-notch and we recommend him highly! Ask for Carl!

Claudia was very helpful she discussed everything concerning att tv shes friendly and showed great patients with me overall I give her a 10 warren the store manager tried to encourage me to switch from spectrum a month ago what he told that the service was better and so I returned to get internet and TV bundle great thanks to them and at&t for having them as associates with at&t.

I realize about social distancing but that is rather hard to maintain when I was trying to see what service was being executed on my phone.Although I had my mask on the young lady( she was also wearing a mask) that was helping me could not get far enough away from me.Each time I would get close enough to see the screen on my phone she was holding she would big eye me like she was a deer in headlights and move away.I dont want to think it was a black/white thing, but it may have been .The end result was I was told I would have to wipe my phone to correct the problem.Needless to say I didnt want to do that.The good news is my friend and I fixed it the next day.The bad news is that I wasted the gas money and my time going to the AT&T store on Dowlen road.And ONE BAD APPLE SPOILS THE WHOLE BUSHEL

Latoya was amazing, helpful and kind. I definitely recommend AT&T to everyone I know!!

Jeremiah was a pleasure, treated my mother and myself with kindness. Very knowledgeable and solved our issues.

Nice manager didnt loke the person he put me with daniel so we decided to not go with at&t because daniel acted like we couldnt afford it his lost took my money half a mile down the road and got what i wanted.

AWESOME customer serviceHelped immediately as I walked in the doorCourteous beyond measure

Was assisted by Daniel he answered all my questions and made everything super easy and quick. Thank you 😊

They were courteous pleasant and resolved my wireless problem very quickly. I recommend this store highly.

Benito was very helpful. I left AT&T happy and with everything I needed.

ClaudiaVery helpful, got everything done just like we needed

Claudia helped me find a phone that fit my lifestyle needs as well as helping Me transfer all my old information to my new phone. Will come see her again!

I went into this store Sunday to purchase a home modem. I was greeted & assisted immediately. My options to upgrade to a faster home internet service was offered & accepted. For some reason, the whole sign-up process to quite a bit longer that usual and LaQuan stuck with me the whole time, working to get my information in. Her courteous manner never dropped, not once. When I got home, I encountered issues and called the store back. LaQuan stayed on the phone with me & worked for a good hour trying to get an internal support person on the phone for me. Im so thankful for her help.

Extremely poor customer service. Avoid this place.

Wonderful service. Too Notch.

Kayla was absolutely amazing. She helped us find a better solution to what we were initially looking to do and also showed us the benefits of the products we eventually bought. I would ask for her when you go there!

Very knowagable! Laura was AWESOME !!!!!WE ARE BOTH VERY HAPPY NOW !!!!😷&😍

Not helpful at all.