I was hit by a deer and it caused damage on the driver’s side of my car, from front to back fender. The front fender, driver’s door, and outside of back driver’s side door had to be replaced; in addition to repairs to the front fender, bumper, and even the fog light. The Better Collision management, mechanics, and staff provided an outstanding experience from start to finish, from the initial phone call thru handling any additional things that came up after the repairs were completed! Tiffany provided a professional, friendly, and personable experience as she went out of her way to ensure the rental car was available for me at the time I dropped off my car for repairs, kept me updated throughout the repair process, was available for any additional concerns/questions I had throughout the process, and ensured the car was back to its former state and to my complete satisfaction when I got it back. The mechanics are caring, knowledgeable and experienced, as you can see by the results. Tiffany provided proper expectations of the repair process timeline and made sure the parts were ordered and ready before I even took the car in for repairs. And yes, the car looks and drives just as it did before the deer, as if nothing ever happened! Definity, Better Collision is the best body shop in the area, I wouldn’t trust my car with anyone else! Thank you for making this freighting experience such a breeze, and for all the “extras” you did to bring my car back to its original state, and all of it with a big smile on your faces- thank you!!
They fixed my car last year when I was rear-ended. Recieved amazing service then, from start to finish. Decided to use their services again when I hit a coyote last week in the Savannah area. Cory assessed damage to my vehicle. Was very pleasant, and explained everything to me. The front desk clerk was nice as well. Im giving a 4* and not a 5* this time because of how the manager addressed Cory. Came across rude, almost condescending. A grown man talking down to another grown man just rubbed me the wrong way. Need to be mindful of how address employees, especially in front of customers. Nevertheless I would still recommend this business because customer service is A-1.*the manager was never rude to me--he was professional and nice (to me) as well.
If anyone is looking for the old Earls Body shop, this is it, just under a new name but still with the best body work in Beaufort county. Born and raised in Beaufort, this an awesome body shop. Very professional, makes you feel welcome as soon as you walk in the door.
This is hands down the best shop I’ve ever been to. Clean, professional and great at communicating. They went above and beyond fixing my car on issues that they didn’t even have to concern themselves with. Also referred me to a great mechanic! 10/10 performance.
Friendly and professional staff. I had a ton of questions for a rebuild of a 75 Ranger and I got some of the most straight forward answers ever. They took time and didnt rush me because of my questions. I appreciate honesty and that is what earns business. That and quality work!
I work for Enterprise Rent A Car and we supply rentals to Better Collision customers everyday. They are very easy to work with and always professional. Aside from that, from a business aspect, they are a great business partner and we always enjoy working with them!
Ashley at Fender Mender did a fabulous job in taking care of our vehicle repairs. He kept us informed of the process and what to expect! Top notch service and people!
I had a little finder bender in my car and dropped it off to them to have it repaired. I got the car back and you could never tell it’s been in an accident! They do quality work and are a pleasure to work with!!! Thank you for getting me back on the road!
This was the second time that I took my car there. They are very professional and complete the work in a timely manner. They also kept me updated on the progress with text messages. Great job all round, I would definitely recommend them.
The professionalism here is amazing! Grace is amazing at returning phone calls with a professional manner and updating me about my vehicle repairs! They did excellent work for me! Highly recommend!
Best price I could find for what my family needed. Joey was very professional and took care of us. Highly recommend!
Front of office staff was very knowledgeable and friendly. Repairs were quick and done right. Confident they will get my business in the future.
Good peeps, car looks nice. Constant comm with updates.
Better Collision Beaufort is a great place to handle you car needs! They were professional, kept me updated through the process, and my car is good as new! They also cleaned the vehicle as well! I would recommend them to anyone.
Exceptional services ! My car was actually ready before the promised date. Will definitely be back for any body repair needs.
Quick and efficient. Kept me updated through out the process in a timely manner. Staff went above and beyond for our family.
That Joey Wightman goes above and beyond in professionalism, service and pricing. Took great care of me and would definitely recommend him to friends and family.
They made me feel taken care of without feeling like I was being taken advantage of. They worked with me on the price and got my car fixed fast.
Matt is just awesome - he was fast and professional, going above and beyond in every way. Thanks so much to Matt and the team!
I have had to take my car twice in the last year due to deer. Everyone is very professional. They go above and beyond to fix your car and give you the best possible price. They are quick and keep you informed during the whole process. I have had the best experience with both visits and my car looks new.
I took my car there and let me tell u it was big supprice for me how professionally handling the costumers. I already late ( i had a appointment) but i called them and i said i will be late and i am sorry. I late 20 minutes the staff was kind and nice and very understanding . I wish I can live my car there but my type of cars need special certification and they dont have that place. I highly recommended for everybody to fix there the car.
The service was great and the customer service was excellent. They were Professional and helpful!
I dont know much about this place but I hear great things.
Great people, and they do great work!
I had my truck repainted outside, under hood and door jams and they did an amazing job. They make sure everything is done right the first time.
Best place in town to take your car to! Friendly and courteous!
The staff is very professional and took care of my vehicle in a timely manner.
Battery cover was not put on... Cannot open my fuel door to get fuel.. My truck should have been inspected before returning it back to me.
Great service! I am out of state and they helped me when I was in a pickle!
Friendly staff, super helpful and get the job done in a timely manner!
The staff was friendly and very attentive to Covid protocol, great experience!!!
I had an awesome Experience at Fender Mender. I walked in expecting to pay all of my deductible but only had a final bill of $80. I found that they were very helpful and did very HONEST work. They also employ veterans.
Great service, car was ready right on time. I’ll be back again!
Came in to have some body work done. Staff was great!
Professional and promp customer service, no surprise fees, and great bodywork! 5 stars!
Joey goes above and beyond to resolve his customers issues! I highly recommend this business
Awesome service, professional staff, quick and efficient, clean bathrooms.
The facility is very well kept very clean. The staff are very pleasant and inviting. I took my car in and it was evaluated in a timely manner. It was done by the insurance company and again by an employee; which I like! I was quoted 9 days of work and was given a scheduled pick up date. I was contacted via a text messaging service that notified me if there where any changes. I was supposed to receive my car back on 6 November (original date). Long story short, I picked it up the day before Thanksgiving. In between those few weeks I wasnt notified every single time I was extended (3 times) and found out because I just so happen to call and ask the day prior. When I did I was told I was extended another week. I was also informed that upon the tear down of my car I needed more work than what was originally discussed and more parts had to be ordered. The only issue I see there is that all of the parts needed should have been ordered at the commencement of the repairs. The lady I spoke with one day reassured me she understood my frustrations but didnt really seem to care and had an oh well tone in her response. Unfortunately, personal plans were shifted around but it worked out in the end. The manager eventually called me (the last week) to explain everything and took ownership of the lack of communication. I appreciated that a lot! He was patient and very understanding to my frustration and allowed me visually see my car to gain a better understanding. When the repairs were complete the manger called me himself and let me know. When it was all said and done the work they did was PHENOMENAL!
Great service great people! Ask for Joey!
Ashley was very professional and a delight to deal with!
WOW! Awesome experience, and the best deals in town!
Thank you so much! My car looks brand new and was even finished a day early. This is definitely not the norm for repair shops in Beaufort! Welcome to town, I will be sure to tell everyone about how great you are! Thanks
Deb in Service is the best!!
Top notch work, very professional!
Everyone there was professional and took Covid seriously. Thanks 👍 for everything!
The repairs superceded our expectations... Its Perfect! The vehicle looks brand new! Everyone at Fender Bender was very nice, understanding, perceptive, and professional. Thank you very much for all that you have done!
Very professional kind and courteous
Great customer service!
If You Want The Best, Expect The Best And Deserve The Best, Then You Best Get Your Smashed Vehicle On Over To THE BEST. . . . . FENDER MENDER OF BEAUFORT.Indeed, My Mercedes AMG SUV ( aka my pride-n-joy toy, “Baby” ) had a slight case of the smash-‘em-up, ding-n-dent disease and Fender Mender of Beaufort had the cure. I’m happily here to say that I, Judy Kathleen Thompson, could not have been more pleased with the professional repair and body work that Fender Mender of Beaufort proficiently prettied on my beloved Baby.At Fender Mender of Beaufort, it all starts up front, and that’s where I met gracious Grace, Fender Mender’s most helpful and proficient front office associate who greeted me warmly and ever so courteously, making me feel right at home and instilling within my anxious soul warm and fuzzy feelings of care, concern and confidence. I knew there and then that, without a doubt, I had made the right decision for both me and my Baby.Grace assisted me kindly and patiently in all things prosaic paperwork and off I went to meet and greet Joey Wightman, Fender Mender’s most personable and professional General Manager who, after a meticulously thorough inspection of my Baby, took time out of his busy day to systematically explain ( In Plain Ol’ Laywoman’s Language ) what my Baby needed, and then thoughtfully address all of my feminine fears, worries, concerns and questions regarding the future health, well being and beauty of my Baby.Ladies and gents, I’m here to say ever so straightforwardly that you won’t find another Body Shop anywhere on the planet as clean, neat, organized, professional and professional looking as Fender Mender of Beaufort.Goodness gracious sakes alive, one could eat off of the floor !Exclamation sans Exaggeration, my dear friends.Go for yourself, see for yourself, and experience for yourself what Great Service, Exceptional Pride and Superior Workmanship is all about - That’s Fender Mender of Beaufort.I almost guarantee ( but in Life there are no guarantees so I can’t ) that if you bring YOUR less than perfect BABY to Fender Mender of Beaufort, you too will leave feeling confident that, in a few days when you return to reunite with Your Baby, She will be just as pleasing perfect and beautifully beautiful as the day you first fell in love with Her.Sincerely To All and Most Appreciatively To The Fender Mender Crew,Judy Kathleen Thompson
Excellent customer service
Extremely over priced for tows and if you get towed on Friday or the weekend you wont be able to get your vehicle until Monday. Also the cashier seem very high on drugs...it was scary:/
Great Fast friendly service
Beautiful shop and a great location!!
Very professional!
Yay! So excited for Fender Mender Beaufort!