Such a great experience!! Kevin Phan is the man, salesman!! He was so informative, professional and not pushy or greedy!! Can definitely see working with him again! Mario the Magnificent finance guy explained everything and was also not pushy. We were very happy with our interactions with both gentlemen!

I purchased a 2017 Ford F350 King Ranch from Baytown Ford on September 10, 2021. José was my point of contact and he was the best salesman I have ever worked with. He responded very quickly and professionally to my concerns or questioning regarding the vehicle I mentioned above. José was very easy to communicate with and able to get the sale price of the vehicle that myself and the dealership agreed on before I made a trip to purchase the vehicle. The process went smoothly and flawless during the visit at this dealership. I want to personally say Thank You to José for making this purchase an awesome experience and being TOP-NOTCH!I highly recommend this dealership and José to anyone that may be looking for a used or new Ford truck to purchase.

The Roush Nitemare is the first Ford Ive ever purchased. I can say for Baytown Ford, any service or Issue this truck has needed has been done here. Kevin has always been respectful and helpful. Ive never had to take the truck back for re-work. I dont trust just about anyone, but Baytown Ford has never done me wrong.

Marisol was an amazing help in getting me into the right vehicle that fit me and family perfectly! Definitely would recommend coming to her and to this dealership.

This Ford Dealer Service Department by far is not great on customer service or their promises to customers.I made an appointment to get service done on my vehicle for 8:30am, out of courtesy I arrived 30mins before my appointment to give the vehicle time to cool down from the 5min cold start drive. I was then informed by the advisor that my vehicle will be looked at 11am because it was extremely hot, I guess we as humans did not invent gloves for this type of work. Also he then told me after he had me sign an agreement of a fixed price with time of labor cost, he verbally tells me that if it goes over I will be charged additional time. How is it my fault that the mechanic took longer to complete the task he was assigned after you made me sign a contract. That should not be my responsibility to pay for something I did not agree too. That should be the advisor fault for making me sign for work that was not completed yet. How are you going to promise me something then change it because the mechanic took to long for all I know he could of taken lunch came back or had it fix and took a break but I need to pay for something I cannot monitor.The time now is 11:36am and still no vehicle for work that was promised will take an hour. I received 1 update since I been here for this 3.5 hour wait.This is by far is unreasonable and unprofessional.

Kevin Phan and his manager Scott Hanley worked hard to put me in my car and the efforts they went to are very much appreciated

I made an appointment for 2 pm today (Friday) I was told the vehicle would be there ready to see. I arrived at 1:50. Jose the salesman who greeted me also showed me to his office. He was kind and helpful, but when he went to find the vehicle it was gone. Not on the lot but GONE. I had driven over an hour after work which I’d been up since 2am, to nothing. This was very disappointing and disturbing that no one had called to tell me this. So the card I was trading in now has 200 more miles on it than before. I would never recommend Baytown Ford to anyone after this horrific incident. I’ve never had such a horrible experience. Sad but true

This truck buying experience was by far the best. I found my truck on their website, contacted Gelmer and completed the hassle free transaction in no time. Truck is currently being delivered to me. Gelmer, Cyndi, Stacy, and the whole team at Baytown Ford are awesome. Thank You!!

I came to Baytown Ford to look at a used truck that i had seen online. They set me up with Rev and long story short, i came home with that truck. Great experience. Rev even followed me home to drop of my truck and brought me back to pick up my other vehicle.

This has been our first experience buying a vehicle and hopefully one to be match in the future. They allowed my husband to test drive the truck we wanted to my place of work and pick me up(Definitely saved time). George S. is great at explaining and breaking down the pricing. Manager Chris was great in listening to our needs and expectations and met them. Now we are proud first time truck parents.

Worst dealership I have ever dealt with. The dealership lacks communication skills and professionalism. I called on 9/4 earlier that day to confirm that a car on their website was available. They confirmed that it was at their dealership and I informed them that I was traveling to view the vehicle and would be there within 3-4 hours. When I arrived the car was not there (located at another dealership that they own) and they stated that they would put in a request to have it moved to the Baytown dealership and would know if the request was approved/denied within 20 minutes. We left our phone number and asked them to call us once they received a decision. We called them after an hour and was informed that the sales guy had left for the day and the car wouldnt be transferred till Monday. So Monday I call to confirm that the vehicle is going to be there and they stated that it would be. Later we receive a text confirming the make/year of the vehicle and the time of arrival. We arrived to the dealership (at the time they said it would be delivered) and they informed us that their guy just left to pick up the vehicle and wouldnt be back till an hour. So we waited and once the guy came back he brought the wrong vehicle.So at this point, we have wasted two trips to this dealership and 2 hours waiting for the vehicle. When we tell them that we are upset with the situation they blamed us despite the fact that we had texts/confirmations stating the times and vehicle we requested.Do not waste your time with this dealership. I should have checked the reviews before trying to deal with this location.

The time we took the 2020 explorer for the recall.we got it back with the driver side mirror control to the side mirrors broken.so we make an appointment to fix this and we did not get our vehicle till after 3 days.upon checking th invoice I read that they had done an all point maintenance and all fluid were checked at no charge. On my way home the low windshield fluid light comes on..really…I have bought 7 new and used cars from Baytown Ford and never had service been this bad

Kevin was extremely attentive thru the entire deal! He knew what we wanted and he made it happen, this is our second vehicle there and I will come back for a third one in a few months.

Great place to buy a truck from. Great prices and great people.

Made an appointment for 745 on Sept 9th to get my transmission looked at. Took off work to bring my truck in only to be told by the girls at the service desk it would be at least 3 days to diagnose the problem and at least 2 months to fix it. What is the point of making appointments if you arent going to abide by them. Total waste of my time. 1 out of 10. Would not recommend.

We own a 2019 Explorer. Granted I did not buy the vehicle from this dealer it is the closest to me. Ive brought my car in for a recall and a warranty issue and both time the service has been terrible. I call and make an appointment, they are really inconsistent in calling back and letting us know when repairs are done. The warranty issue I brought it in for, I had to constantly call to get updates as to the status of the claim. It took several call and weeks later to finally get my veh in to get repaired. They did a terrible job and damaged the paint in fixing the problem. When I called and notified them of the damaged they pretty much blew me off stating the work had been done by another provider. I asked to speak with manager but they never contacted me. Now I noticed my pain is bubbling and I stop by only for them to turn me away and tell me to try and go back to the dealer I bought it from. When I asked them refer me to a local dealer the service advisor said he did not know...... never again going back. They provide terrible service.

I just got a phone call from Baytown Ford directly regarding my order placed back in March. While the wait has been long, getting the phone call directly from higher ups at Baytown Ford reassuring me about my order means a ton to me. Given circumstances going on in the world, that phone call shows they do care about my business and I want to thank Baytown Ford for doing that. Im looking forward to call letting me know when my new truck is ready :)

If I could leave zero stars I would. Professionalism went out the window with the gentleman at the front desk and everyone hanging out. When er stated we were there for out scheduled test drive he stated we weren’t in the system as scheduled, I said I have an email confirmation from this dealership. Then another one of them then stated Jason left with the vehicle and couldn’t contact him, then the desk guy/receptionist stated Jason was on a test drive, and ask if we could reschedule for another day. It was 2 1/2 hours before closing time so if it was on a test drive why would they need to reschedule it for another day? Then the receptionist guy miraculously found our reservation he said by searching our name; I figured he had done that from the start when he had asked for it. the he stated to say it’s because the call center never shared it with him. Be honest up front and you might not lose Business instantly. I guess all honesty has went out the window.

I had a great experience at Baytown Ford. I had some repairs done and they vacuumed and washed my car for me. They even aired up a low tire for me without me having to ask. I had my car serviced at another dealership and they didnt do any of these extras. I will definitely take my car back to Baytown anytime I need service on my Mustang.

Very good thank you Sol exelente service

Everyone that helped me at Baytown Ford was extremely customer service focused and helpful. It made my experience a great one.

0 stars, but it requires at least 1 to post. Having $2500 tacked on for windshield protection is insane... even more so if corporate legitimately dictates that they must have it on the vehicle. Do yourself a favor and steer clear of this place.Update: I spoke to the Manager that responded to this review on Tuesday and was told there would be a call back by the end of the day; there was no call back.

Had a good experience overall. No frills, just buying a car, but it is local and close to home. I would suggest that maybe they could offer a customer buying an 80k vehicle a bottled water or cup of coffee at least though. We were directed to the vending machine.

My truck was in the Baytown Ford shop for a warranty repair and my experience could not have been better. Baldo kept my informed of progress and the work was done perfectly. I have had very good experiences with Baytown Ford, both in Sales and in Service.

Great customer service by jorge he will take care of you anything you need

Mandatory $ 2 thousand on top of sales price. Glass & coating.?Whatever. Then was suppose to have 2 trucks for me to look at but when I arrived they hadnt brought other truck from other dealership.In writing Im suppose two be able to exchange my rims & tires from trade. Worth 2 grand After 3 weeks I get in been here 2 hrs now they tell me cant switch. Why my rims have oxidation. Hello I live a beach. Find I want my tires since they are larger. So this will cost me a thousand dollars to replace rims. I hate dealerships buy this takes cake. While Im waiting not offered water . Also asked for paperwork for this 2$ mandatory plan but still am without it.And now they have lost my keys

Dawn was the service rep that helped me out and she was the best! She helped me find the most affordable options to get my car repaired and back in the driveway THE SAME DAY! I couldn’t have imagined my experience being more pleasant and fluid. It was refreshing to have service like that. Well done Baytown Ford, and Dawn!

Worked out a trade in deal online over 100 miles away. They were open and honest the entire time and even catered to my preferences using text and email. Some places call you nonstop even after indicating you are unable to answer the phone. No surprise fees or prices and the process I needed - which was rather complicated- was handled extremely professionally and absolutely to my satisfaction. Alex and Mark in sales were both great and accommodating. Would absolutely recommend.

Just went here over the weekend to buy a specific vehicle it was already sold. Within 4 hours Daryl and the finance manager were able to get us in a similar vehicle. Seamless process great communication and very upfront will buy all of my future vehicles here!

Kevin Kibodeaux got me in and out quickly. Went in for an oil change, tire rotation, warranty horn defect, warranty leak in passenger inside compartment. Dropped my truck off Friday morning at 730 and it was ready for pick up before I got off work at 3. Kevin doesnt disappoint, thank you!

My experience with this place has been less than the best, however chet and the general manager Mr Thomas were very fair and fix the issues that I was having with the vehicle, and listen to my concerns unlike the sales manager forget his name, but everything that I was saying was wrong he was trying to justify saying it was right and it wasnt. My experience in any type of sales, is the customer is always right and not to argue with the customer. Especially when youre buying a 2016 vehicle for over $30,000. Be sure and not sign any paperwork until you read it and read it thoroughly because I was misled by the interest rate of the finance company. The sales guy gilmer was nice enough but feel like he could have been more informative. My advice if you go to this place is to read all the fine print. Other than that its an okay place Im a Ford lover and will be the only vehicle I drive. With that being said will I buy my next vehicle there maybe but most likely not.

Brittney Gaspsrini was awesome! Very effective and informative with everything I needed. She went above and beyond for me and my family, would highly recommend her knowledge and expertise. Best car deal I’ve ever made in my life. I will be bringing in my parents for their next purchase.

If I could go lower I would. Absolutely ridiculous. I called to make an appt for a specific vehicle. Show up they didnt know where the keys were or the vehicle was. They find it in service/parts and bring it around to tell me that This one isnt for sale, its a demo then dont put it on your website with a price and actual vin...or easier yet when someone calls to make an appointment pre approval in hand ready to purchase tell them they are coming to look at a demo and the vehicle they want isnt for sale. Good thing I had to waste an hour in traffic trying to get home or this review wouldve been even worse with how livid I was. Will never be back, Ill take my 52k somewhere else that wants to sell a vehicle.

This was MY FIRST Experience with Baytown Ford it has has been nothing short of SPECTACULAR.From my first visit with Alexandra Sims through the DEAL/PURCHASE negotiations with Scott (sales manager) to Finance with Stacy (Finance Director) .. the ONLINE/LONG DISTANCE/Over-the-phone process and communication could not have been any better, smoother or more PROFESSIONAL.They even arranged to deliver the new 2020 Mustang Convertible GT to me in McAllen TX and drive the 2019 KIa Forte Trade -IN back to Baytown .. did I mention they gave me a GREAT DEAL on the TRADE-IN?I have purchased several new Fords over the last 5-6 years and this was such an easy and smooth transaction .. Thank You Baytown Ford ..

This was an absolutely disabled experience and they know it and Im sure theyre waiting on this review to pop up. During the chip shortage, it has been challenging finding a specific vehicle. In order to find the exact one I need, I started calling dealers further and further away from home because each can supposedly search all dealer inventories within a 300 mile radius. Baytown Ford happened to have the one I wanted and I was told I could reserve it with a deposit. When I called back and spoke to someone else to confirm I wanted to submit a deposit, I was told this dealer doesnt do deposit reservations and that the truck was selling to someone as we spoke. Then a manager called me back and said that the truck was not selling and that a reservation deposit could be made. He had someone call me back only to tell me that the truck in fact did sell, but they were able to find one elsewhere within the 300 mile radius of Baytown Ford that they could trade for and sell to me and asked if I could come immediately. I asked if I could pay the deposit and come the very next day to finalize it and they said yes. So they sent me the authorization form which I returned with my card info along with copies of my DL and insurance. I then drove there the next day and texted on the way, one hour before my appointment time to verify that I was coming and they confirmed receipt of my text. Upon arrival, I was informed that the truck had just sold at its original location. Rather than receiving an apology of any sort, they suggested I purchase an alternate Ranger they had on site that was completely different than the one I specified and that was nearly $10,000 more. The only possible conclusion I can make based on everything that has happened is that they dont actually accept remote deposits (I found out afterwards that the payment isnt even submitted until you arrive to the dealership so there is no holding a car for you) and they knew that my Ranger was sold before I ever arrived, because I gave them over an hours notice that I was arriving, and they hoped to cash in on the fact that I drove almost three hours from home and could appeal to my instant gratification and significantly upsell me on the basis that I wouldnt have to leave empty handed. It was very stereotypical of the sleazy, untrustworthy, dehumanized reputation that plagues car salesmen.

Excellent! Dawn P @BaytownFord went out of her way to take care of my Service need when the Ford dealer I purchased from acted like they were not interested in helping with my needs. She took the time to listen and discuss with me what was going on and assessed how she could best help to provide for my need. Really made my day and year for that matter! You want the best Ford Service in Texas? Ask for Dawn at Baytown Ford. Not my closest dealer, but the only one Ill go back to!

Great service and fast. Joey was very friendly and helpful.

We had no intentions of buying a car today... but stopped by Baytown Ford just to walk around... after speaking to their rep for about 30 minutes we just couldn’t refuse the deal she was offering us. We ended up purchasing a new fully loaded bronco that should be arriving soon... so If you’re in the market for a new vehicle, then go see Brittney Gasparini, and don’t ask for anyone else! This chick went way above and beyond for us... was super friendly, and answered every question we asked... can’t wait for the new vehicle...

Buying my 2020 Ford Truck was great and love my F150 Crew Cab truck, the parts and service dept were great on taking care of my needs . Everyone so friendly and dedicated to doing their job and I am very impressed..

The sales representative Christopher and Jorge were very helpful of the issue that had occurred with my car! 10/10 would recommend to come purchase your vehicle from here! Very welcoming!

I NEVER FELT MORE COMFORTABLE ABOUT BUYING A VEHICLE. THE SERVICE AND PEOPLE WERE OUTSTANDING. I TOTALLY RECCOMEND THIS PLACE TO EVERYONE.

My truck has been in this vehicle service center 6 times now for the same problem. Each previous time the Issue was repaired . When My truck was delivered today there were pop rivets missing and hose hangers not in place as well as a nut missing from the fender well. very disappointed in Ford, Baytown Ford Vehicle Service Center, and Ford Customer Service

Went in very nice and clean. Needed an oil change but needed other things. Service was fast and helpful.

Worst car buying experience I have ever had! Multiple issues starting from the first vehicle we bought check engine light coming on less than 24 hours after driving off lot. Was told my vehicle I traded in already went to auction (by Chris Used Car Sales Manager)less than 3 days after signing papers. That was a lie it was still on their lot got pictures. Decided to get a different truck. Now a week and half later they are telling me they need another copy of my paycheck stubs to send to bank!!! Drove by guess where my truck I traded in is on their lot for sale!!! I hate liars!!! Can’t get anyone to help me cancel my GAP and extend warranty on the old truck! I will never do business with this dealership again!!!

Service was good, but pricey!

FAST AND PROFESSIONAL - I pulled up because a ruby red 2021 F-150 caught my eye and was met by Kelton. He is professional knowledgeable and straight to the point about your options. No red tape to go through and no hassle on back and forth negotiating. As soon as I said yes my truck was being fueled and detailed and I was brought to the finance team in the back. I was done with all the paperwork before they could even finish detailing the truck (first time in my car buying experience). In and out within 2 hours. This was the most painless process of buying a vehicle I had ever had. Don’t pass this team up if you need a new vehicle. They work hard for you.

Excellent experience from start to finish with their service team. Excellent customer service! Thank you for the all around great service!

Always great service & kudos to whomever washed my vehicle this time ~ they were honest & left my lost cash in the cupholder. My Service writer, Kevin is always friendly and helpful as is all the staff.

Oil change completed within one hour. Excellent service!

I cannot say enough positive things about my experience with Baytown Ford. My sales rep was Jorge The Cuban Guy and he was amazing. Jorge went out of his way to make the transaction smooth and painless. He even went above and beyond in regards to my trade in (I was VERY emotional due to sentimental value). I live 2 hours away and now, refuse to do business with anyone else BUT Jorge and Baytown Ford. Thanks to everyone who helped with the transition. Amazing team.

So far they did pretty good, very professional people, the only one think was that I had to remind the guys to put the steering wheel cover, seat cover... ooh and when I got in my truck i noticed a bad smell,... dont know what it is...

The sales processing was easy and straightforward. The truck sale price was beyond reasonable in comparison to Ford competitors. Gelmer is an awesome salesman, very honest and professional. The dealership is transparent with their charges. There are no BS fees such as vehicle preparation that could cost over $600 for unsuspecting and not so knowledgeable car buyers. Before you go to the dealership, you already know how much to pay for your new car via a sales document provided to you ahead of time. This gives you opportunity to review the documents without the stress and ask questions for charges you don’t understand. I highly recommend this place. Would have given 5 stars if not for two reasons. I have to be transparent on my review. First, I was not explained fully about the vehicle features and programs. Maybe they assume that I have already done my research about the vehicle. I did but I also want to hear it from them. Second, the plastic piece on the driver’s side was coming off. They have it fixed but it became loose again. It looks like it has to be replaced by Ford. Overall, this is a place to be for a straightforward, no gimmick vehicle purchase experience.

Around 2013 my husband and I purchased a used 2002 Ford Explorer Eddie Bauer Edition and still to this day (July 2018) have never had any problems out of that vehicle. We had a great buying experience with Baytown Ford back then so, when we decided to purchase a 2018 Ford Explorer in May 2018, Baytown Ford was our first choice. I did have salesmen from other dealerships contacting me to come and purchase from them but, we felt that based on our previous experience and how happy we were, we would choose Baytown Ford first. I’m glad we did! My husband was at work that day so, I went alone to test drive and decide what we wanted to purchase. The salesman I worked with is named Christian. He was very kind, considerate, professional, and knowledgeable. Often, as a woman, salesmen will use high pressure tactics and often speak to a woman in a condescending manner but, that was not the case with Christian. Another reason we chose Baytown Ford is because it is conveniently located near our home so, I don’t have to drive some long distance just to have maintenance done. We received a great deal and are very pleased with our decision. I definitely would recommend Baytown Ford for your next purchase. Please read my 2020 update below! 💌🥳🤩🙂‼️**UPDATE FOR 2020**‼️February 2020:Baytown Ford has been really awesome to us as customers. We purchased a new truck for my husband! Our sales associate this time was KENRICK GRIFFITH and I must give him so many accolades! He’s a very kind associate and will absolutely go to bat for his clientele. The truck we wanted (2019 Ford Ranger Lariat 4x4) was the only one left on the lot that my husband had spent months researching. If you look at the photos you will notice the one he chose has a chrome grill instead of black. He got the total package! Ford is using Bang and Olufsen sound systems and they are great! I simply told Kenrick what I was looking for and he found it right away. His ability to build relationships with customers is outstanding!! He’s an asset to Baytown Ford. Also, request Jim to help in any way needed he is absolutely excellent at getting you in the vehicle you want at a price you can walk away feeling great about! So, if you’re in the market for a vehicle, don’t pass on Baytown Ford!!! Thank you so much to Kenrick, Jim, and the whole Baytown Ford staff! We walked away as happy customers and will continue doing business with them. 🤩🥳☺️ #ford #baytown #texas #trucks #cars #customer #new #used #deals #tradeins #explorer #ranger #suv #financing #houston #preowned #low #prices #affordable #houston #weguide

Baytown Ford has the BEST service! Thank you to Dawn Pajak who was able to get me want my car needed. Very sweet, funny and kind person. This is the ONLY reason I keep going to Baytown Ford because of GREAT CUSTOMER SERVICE!!

Easy no hassle sales experience. I knew the car I wanted in the specs I wanted. Baytown Ford accommodated the entire transaction remotely (I am out of state) and were able to ship the vehicle quickly and on time.Highly recommended!

Britt helped me with the ordering of my new Bronco ....She was incredibly helpful navigating the Ford website and getting all the information has been a little bit difficult being a new release but she knew exactly what she was doing and I can’t wait to receive my new bronco.

Service is very good went up on a Saturday not very many people went in did test drive did all the paperwork bought the car all in less than 2 hours.

I had a great experience, it was my first purchase and Kelton had a lot of patience with me and got me a great deal on a Jeep Cherokee 2014. I’m in love with my new car. Thank you Mr.Kelton!-Denisse P.

Wanted to take a minute to share how awesome my sales representative was. Marisol Fuentes went above and beyond to make sure that my wife and I were taken care of. We purchased a used truck through her a little over a month ago and had to come back for a routine inspection on the lift kit. Without the help of Marisol, this whole process would’ve been much more stressful. Instead, we were able to get everything squared away with her and it all went very smoothly. She responded to any questions we had in a timely manner and with great detail. Very thorough employee that truly cares about her customers!

A mouse house. They just keep trying to increase the price after you reach top.

Marisol Fuentes my sales lady spoke to me with confidence and motivation she got me exactly what I needed in and out and quick approval love y’all thank you Baytown ford

So backed didnt even try to help

We are traveling the country in our new Ford E450 based RV. We had contacted several Ford dealers and RV service centers to get an oil change and everyone told us they couldnt do it. We stopped at Baytown to buy the supplies and do it ourselves. SURPRISE Service write Joey said his shop could do it for us!! Our RV was too tall for their lifts so they did it right there in the parking lot. That is what I call going ABOVE and BEYOND. Everyone else said it couldnt be done and Baytown Ford made it happen AND at a fantastic price. We are from Michigan and chances are we wont be in Baytown again - but that didnt matter to them - they still went the extra mile and gave us great service. I HIGHLY recommend these folks.

Great service! I came in after a horrible experience at another Ford Dealership and was out the door in my new truck in just under 2hrs. Ask for Kelton! Hes a damn fine salesmen and will get you the deal you want.

I had an oil change here for my 2020 F150. Very fast and professionally done.

Brandon was a great salesman that did an awesome job making sure we got the best deal on our trade and giving the best deal on our new king ranch expedition max 4wd.

Just bought my 2021 F150 Supercrew from Baytown Ford. I highly recommend this dealership. It was great, everything was easy and painless. Gelmer is as professional and helpful as they come. Traded in my 2013 F150, Ford trucks are the best.Update to review:Found damage on the vehicle. I was promised parts would be replaced. I cannot get anyone to follow up. Calls go to hold and then hung up on. All I can say is, they had to know the damage was there, there are visible bad attempts to remove the damage and sold it to me as new anyway. Will update this review if status changes.

Bought a 2017 BMW from Gelmer at Baytown Ford. This vehicle wasnt actually on their lot, it was at a dealer in Katy. Baytown Ford went and picked the vehicle up for me. They worked with me to make sure my payments were exactly where I needed them to be. Then, ON HIS DAY OFF, Gelmer personally delivered my new car to me at work. Amazing customer service, especially on Gelmers part. I am beyond impressed.

I took my car in today to get serviced and worked with Dawn. I can say nothing but good things about her. She kept us updated, and got everything done in a day!!! I will for sure be going back and ask to work with her again:

Let me preface this statement by saying that everyone I spoke with at Baytown Ford was pleasant enough.I inquired about a vehicle on Monday, and scheduled a test drive on Tuesday at 11am. Tuesday morning at about 9:30am, I contacted the dealership to be sure we were still on schedule with the appointment, and then proceeded to drive about 1 hour to the dealership. Upon arrival, they let me know the vehicle was just now being sold, and someone had an appointment earlier that morning. I let them know I drove an hour to get there and had a scheduled appointment, but just got a sorry about that reply.I understand there werent any guarantees, but it would have been nice to just maybe postpone my appointment until you knew how the first appointment was going to go. Someone was there test driving and negotiating a price when I contacted the dealership to confirm my appointment before I left my house.So this dealership stole 2 hours of my life and added a nice 80 miles to my vehicle. But they said sorry so its all good.

It was absolutely the best car buying experience I have ever endured.Stacy Crawly and Mario Wilson were amazing. I have never had an experience like this one. I will never go anywhere else. Thank you Baytown Ford for having some awesome people!

Everyone very nice and great service

This Ford company is A1 for my family and I. Honest, if they break something they will replace nit and tell you we broke it,and we put a new. Service department a guy name Baldo he is the best dont miss a beat with him and any 1 of my vehicles. I can call him up and tell him what kind of noise its making, and he tells me it sounds like this,and 95 percent of the time he is correct. Thanks Baytown Ford.

Baytown Ford was not the dealership I purchased from but they definitely treated me like a VIP customer. They were very professional and thorough with every dealing. My service advisor, Dawn, went above and beyond to make sure I left feeling confident that my concerns were addressed.

Great service, didn’t have an appointment and got my tire replaced quickly. Good job by all.

They were great thank you

My wife and I went into Baytown Ford back on the 27th of January to purchase a F350 dually. Mario Wilson informed us that he couldnt find the truck with the correct rear end anywhere locally and we would have to order it. He also told us that Ford was not taking orders at that time. He told us to come back during truck month because Ford would allow orders then. We went back February 20th thinking we could order the truck. He met with us and told us that he would get with his sales manager Monday morning and call me no later than noon. No call on Monday so I called him Tuesday and left a message. I then called Wednesday and also left a message which also went unanswered. I live 12 miles down the road from this dealership and would never buy anything from there because of the lack of professionalism. It took me an hour online but I found the truck in Brenham which is 100 miles from us, where we received top notch service and will return in the future. Never buy from Baytown Ford is the conclusion I have come too.

Stay away from Service Advisor Dawn. She is rude. She is very unprofessional! She lacks any type of professionalism or empathy towards the customer. When you call her, Dawn will put the customer on hold without asking the customer for permission to be placed on hold! She lies about contacting customers and puts nothing but blame on the customer instead of finding solutions with service issues. I had to file a complaint with Ford directly. Stay away from the Baytown Ford service department especially Dawn! I will never ever take my business there again.

We found a truck online. Went to buy it today. Little did I know the price they had listed on the internet didnt include a 7k package upgrade for tires etc. Had I known this I would have never stopped there. Be careful for hidden charges. A 27k truck advertised turned into a 35k. Pretty sure thats false advertisement.

Marisol had me in and out with an amazing vehicle for me and my family

Dawn was fabulous. She took such good care of us. We needed to evacuate before the hurricane came and she made sure that we had our vehicle as promised. The technician did a marvelous job finding the problem and putting the old girl back together. Cant say enough for how well we were treated!

As someone working in the banking industry and seeing how people get so mistreated by dealerships and salesman it is nice to see that Brandon Hamm and Baytown Ford take the high road. Brandon was by far the most helpful, personable, and hard working salesman I’ve ever come by. Him and his sales manager fought to get me a good deal on my 2019 F-150. I couldn’t be more satisfied with the quick, low pressure sales process. My salesman, his desk manager, as well as the finance manager have far exceeded my expectations in a car buying experience.

Purchased F150 STX from Kelton Rembert, literally the easiest vehicle purchase I have ever had in my life!! Thank you sir for this wonderful experience, we will be back!!

Took my moms Edge in for an oil change and the service tech guy, Joey Lane, found a very small hole in the top radiator hose. Long story short, it was fixed in no time at all, and now shes back on the road again. Thank u Baytown Ford!

Great service. People were professional and greeted me I would say five star service.

Do not buy a 2020 Ford Explorer. Have had nothing but problems since nearly day one. The Service Dept. has been the only department that seems interested in helping until they understood this was going to be an ongoing issue then they even seemed to take a step back. The General Manager along with the Finance and Sales Managers are not interested in helping. So far the only option given was to trade the vehicle in and take a $3000.00 hit. Unacceptable!

Came in for oil change with no appointment. The wait was reasonable and the service man Joey also reminded me of other items that they recommended we check

Im really picky when it comes to my 2019, F-150 Shelby Super Snake. Got the wheels rotated, which happened pretty quick. Everyone was professional and helpful. Ill be back.

This was the best experience I have had in a long time. They were extremely thorough and kept me up to date. They had my vehicle in and out with recalls and warranty. Definitely use them again and have told my friends who are struggling with other dealer repairs.Thanks B.

This is our first Ford suv and first time buying from Baytown TX. We met Kelton our salesman, he did beyond to help us choose and purchase the car. After purchasing, he showed us how to navigate the smart system in the car. Overall experience was exceptional, they are honest and trustworthy people.

So glad they were open today, they were quick and courteous.

This place was great, They helped me find the right auto for me and did not give me a hassle. Go see Enrique Martinez for your next auto needs!

Sales rep was Marisol Fuentes she was excellent if by any chance you are looking for a vehicle to purchase go to Baytownford is a great place. Nice clean respectful location. They work with you and explain the difference in vehicles. Thank you Marisol Fuentes your the best

David Elizondo was the man that helped fix my car radio, the back up camera on my 2018 mustang. I was a good customer at UNfriendly Ford of Crosby until they kept putting me off for months, would not call me back when they said they would, and when I would call to check about my car or the part they would seem as if they had no clue and told me Ford stopped making parts that I am on a waiting list. I called to ask about the waiting list they seemed lost. Low and behold, I tried out Baytown Ford, FRIENDLY and loving and instantly my car was fixed within ONE week!! UNfriendly Ford of Crosby still has not realized nor do they care for the horrible customer service not once but multiple times. We now love Baytown Ford and forever customers and we really thank Mr.David Espinoza!!

Service was fantastic. I’ve bought multiple trucks from them and they only get better. David Elizondo was extremely helpful and made my experience very pleasant.

Baytown Ford repaired my 2016 F-250 A/C cooling problem within a very reasonable amount of time and cost.The service department employees were very pleasant to work with.

Took my truck in one day and they found the problem. Ordered parts and got them in next morning and fixed my truck same day.

5 Stars! I had a wonderful experience with this dealership yesterday. I want to thank everyone that helped from my first call and speaking to Cassandra, to my salesman Jim, the signing of my contract with Johnny and finally Tim who assisted with my departure and pairing up my phone to my new vehicle. My husband just got a vehicle there 2 months ago and had nothing but good things to say as well. Thank you all for such a great experience 💕💕

We had an excellent experience purchasing a car here with Marisol Fuentes! We got a great deal on a great vehicle! If you are in need of a vehicle or service I highly recommend her and baytown ford!

Guess customer service is not a core value. Will not be buying from baytown ford. Stood around inside the dealer for 20 mins and no one asked if I needed help.