Adali is such an amazing person to help you with all of your wireless needs. She is informative, kind and makes sure you understand all options. She answered all of my questions and made sure I was satisfied with my purchase for my upgrade. I will be happy to go back and have her help me again. She made the experience much more enjoyable and easy even when I was reluctant to change my older phone out. Thank you Adali for your help! My family and I will be back!

Ed the manager of this Verizon store has been very helpful to me for years he has bailed me out of more than one jam if you find yourself in need of Verizon services this is hands down your best option in town

I am pleased with the customer service and patience from the staff at this store. Adali was so helpful and willing to answer all of my questions and walked me through the process of switching to a new phone. I am very happy with my experience.

I went in to the store for information about verizon home internet service. Adali was very nice and provided me with all the information i needed. I ended up getting Verizon service.

Very helpful and told me of my city discount I didn’t know about 👍👍👍

I was experiencing an issue with the Sim card in my new iPhone! I visited this location and was very pleased with the service I received. Very quick and reliable!

Adali was tremendously helpful to me! I couldn’t have done anything without her guidance and professionalism! She’s a true star!! 🙏🏻👍🏻👍🏻💯

Ed was extremely helpful and knowledgeable. Helped me with upgrading my line with zero issues.

It was great, nicest helpful staff . Really patient and helped me out. My phone wasnt working and i was in a hurry. Got it done effectiently, didnt waste time. I appreciate hour help (manager Ed). Thank you i will be back.

I had a relaxing, therapeutic session that left me feeling comfortable and well.

Came here to switch phone providers and was presented with excellent customer service, i was a T-Mobile customer for 15+ years and switched to Verizon and already feel at home with them. I’m looking forward to this new journey with Verizon!

Hi Good morning, I would like to personally give huge thanks to Verizon Wireless and it’s wonderful employees. Yesterday December 27, 2020 I walked into the store early afternoon and needed some information about Verizon wireless because I’m planning to switch over to Verizon from sprint. I waited for about ten minutes in line before I was seen. I must say, that was some of the best customer service I have ever experience in my entire life so far. Jennifer was the first to greet me and help me with all the questions I had about Verizon. Jennifer was extremely polite to me and she took her time to explain every detail and all information I was seeking. Also there was another employee named Adlai that also chimed in with some more helpful useful information about Verizon wireless. It was a very pleasant and enjoyable experience I had talking with them. They definitely are one of the main reasons I am about to switch my wireless phone service to From Sprint to Verizon. And I’m definitely gonna spread the word to all my friends and family members in this area who have different wireless services. This was by far the best I’ve ever been treated at any other wireless phone store in New Jersey. Jennifer is definitely the best, also Adali is also very wonderful as well. Happy Holidays to all!!!!

Verizon never disappoints! Been a faithful customer for over 15years!

My cell phone broke so I called this store to get some answers on what kind of options I had. I spoke with James and he was extremely patient with me on the phone and also very helpful. I ended up going into the store and James was there to help me. He was extremely pleasant and walked me through the whole process of getting a new phone, setting it up, and making sure all of my data would transfer over. He did not let me leave the store until he made sure the phone was completely setup. Hands down the best customer experience Ive ever had!

Ed has been handling my family for years now we are a full Verizon house between internet telephone and cell service

I bought a phone here for my husband and my dad. They are always super helpful and nice. We’re still having issues talking on our phones in our apartment when we also have Fios but that’s a Verizon thing not this store.

Had a great experience at Verizon the representative was really fun and outgoing

You cannot return routers etc. here. Bad policy.And, to clarify why I believe this is bad policy--if I purchase internet from a company that requires me to rent equipment and then return it, I at the very least expect to be able to return that equipment at one of that companies associated outlets. It would be akin to going into a Walmart and being unable to return a product purchased at a separate Walmart, despite having receipt etc. I hope that clarifies why this is bad policy. Thanks.

Best experience yet. Dealt with Jennifer and she was super helpful and very knowledgeable. She took the time to explain everything and helped me set up my new phone. Highly recommend. Thanks again!

What a wonderful experience! We were helped by Ed to manage our business account, review our account settings and set up new phones. He was very friendly and quick to get us set up with everything. This was also after visiting the JC mall location and having no luck and not so great customer service there. Highly recommend this Verizon!

Ed was Extremely helpful and very knowledgeable.

Jenny and James were extraordinarily helpful and patient when I went to get my new phone. They even informed me of ways to adjust my plan so that me and my family would save the most money that I never even knew about and I really appreciate. Their friendliness, patience, and willingness to go out of their way to help their customers even though they werent obligated to is definitely one of the reasons this store stands out among others. and why I recommend Verizon.

Adlai and Jennifer were amazing! They helped me setup my new 5G iPhone today and they were very thorough. Recommending this place to everybody! Come here!

I needed an iPhone cover. James helped me and even gave me a discount on the price.

This place is awesome. Ed is always friendly and super helpful. He helped me with two phones and they do a good job of keeping the store clean and and all the devices on display plus they keep the sanitizer on deck. They’ve even got an awesome cafe and cool furniture to sit at while you wait to be helped. Definitely my new go to Verizon store for sure.

Staff very helpful. Solved problem qyickly

Excellent Customer Service!!!

Ed Castillo gave us prompt and courteous service. Excellent attention, fast, and so kind! 5 stars!

A call is great

The WORST customer service, DO NOT COME HERE FOR ANYTHING ESPECIALLY IF YOU ARE AA! I would give them zero stars but couldnt!! Walked in and only 2 employees ( Jennifer and Aldali [?]) helping the 2 customers already. No greeting or direction for those new to the store, etc. Adali was oblivious to anyone who wasnt of her native tongue; going out of her way and taking lots of time with those that shared her background, ignoring everyone else. I went to Jennifer to ask if there was a kiosk to pay my bill (indicated on Google search). She said no and directed me to Newport Mall in Jersey City. When I asked if I could pay my bill here, she said yes, but Id have to wait until someone is available. Np, stood & waited for 30 minutes, until I asked Adalu should I wait for Jennifer or her. Mind you, Jennifer was working with the same customer for 45 minutes after telling me to wait. Adali said something to the customers in their language then said, Is it a quick question after waiting all this time. I told her I wanted to pay my bill. She said something back to the customers in their language and said, Ok. She took me across the store to a register. When I said I wanted to pay my Verizon Fios bill she said, No, we only do wireless. Thats why I asked you if you had a quick question! This after I had waited 45 minutes in line, being ignored, no direction or assistance. It should be noted that the customers Jennifer and Adali were helping were of the same race as them. Them and I were the only customers in there, so it wasnt busy or packed with people. Inept, substandard service delivered in an unprofessional manner. No attempts at service recovery with an acknowledgement, apology or attempt to make amends from either of these employees!! Frustrated almost 50 minutes later, I left and will he writing Verizon regarding this fiasco; as well as dropping my wireless and Fios service! #CultralCompetencyEqualsCommerce.

She was awesome

The Bayonne store really helped solve my problem Ed is a very nice guy I will be coming back to him with anything else I need thanks Ed 😊

Adali and Jenny always good be me great customer service verizon should give them a raise....

Ed and Kristine were extremely helpful in making adjustments to my wireless plan.

Great

Super pleasant experience with the staff. Clear communication of options, fees, etc. Definitely the best Verizon experience I’ve had in 12 years of being a phone-owner 😁

My customer service Adali Castelan was fantastic on the last 3 visits. She was very thorough, very knowledgeable and extremely kind and very thoughtful. I go to this store because of her.

The staff acts like robots with no personal care or service towards the customers

Went there recently to get a new phone. Found the one best fitted for thanks to the help of the associate that was there! And they helped apply a screen protector on my phone that I know I wouldnt have been able to put on by myself! Definitely would recommend going.

I was there on Thursday and extremely satisfied with the level of customer service I received.

I believe this Verizon wireless location offers the best service possible. Excellent customer service and great attention to their individual customer’s needs. I wholeheartedly recommend this location to anyone who has or wants to change to Verizon wireless. Great store.

DONT GO THERE. I could not find less than one star to give them. I went to get a prepaid sim card. The Verizon web site indicates no activation fees for prepaid lines and you would get the option to have it to your house for free (2 days shipping guaranteed) or pick it up at the store for no extra charge. I did not want to wait 2 days to get my sim card and decided to go to this store. This is not a corporate Verizon store, this is a dealer. ED told me there would be a 30$ activation fee (knowing that Verizon does not charge activation fees on prepaid lines). He set up my line and charged me twice (2 separate transactions). One time for the $50 dollars (cost of service with Verizon) and a separate transaction under his store name for $37 dollars not $30 dollars as he first indicated.This place is will use any opportunity to steal your money.

Today I had an outstanding Service Experience with Adali at the Bayonne Branch 493 Broadway.

I came to the Verizon store in Bayonne to add my iPad on my account.Jason took his time with me to explain and answer all the questions that I had.I will be back for additional questions!Fantastic all around! Best store in Bayonne.

Visited the store for my upgrade today and was treated with amazing customer service. Thank you for my new phone Mr. Castillo :)

Got a new phone with Adali on Saturday :) she was super helpful and patient. 5 stars!

Ed and Kristine were wonderful in helping my aunt and I replace our screen protectors and were just overall kind and delightful.

Gabriel in Bayonne store was very nice when I bought my iPhone and tablet computer on Saturday.The day after when I went back to return my old phone he was very very rude .

The customer service at this Verizon store was the best of all the Verizon stores Ive been to. The sales rep, Kiara, spent an inordinate amount of time training me on how to use my ASUS tablet. She displayed an easy to understand method on using the tablet and for this, I am grateful. I will definitely return to this store for future assistance.

The employees here are great. Always take the time to hear you out and assist you as best they can. #RazerPhoneUser

I have been a Verizon customer for more than 20 years and Ive never had a more pleasant and smooth experience with any or all of my devices with Verizon as I have today .The girl that helped me Was Robin in Bayonne and I think she should be a service store award winner . Ive been in sales for 35 years and recipient of many many awards and I would highly recommend her and employ her myself ... Kudos Robin !!!! Verizon youre very lucky 🌟🌟🌟🌟🌟💫

Friendly and prompt Savis.

Store manager Ed was very courteous and extremely helpful. He is an asset to Verizon

Kiara was wonderful and very helpful. She’s very good at her job. So kind and always has a smile.

Excellent customer service, very informative... great visit...

I visited this location and was help by Adali, she patiently explain the features of my new phone to me. AWESOME STAFF. I also return for further assistance, Arbaz was there to help me out as well. He is knowledgeable as well. Hi Jason! Shout out to you as well you Rock!

Jordan in customer service was very pleasant and extremely knowledgeable. Verizon in Bayonne has been a lifesaver in technology use for me, an amateur. I would recommend all Verizon patrons to stop by for a lesson in cellular phone use, as well as iPods and tablets.

I went to this location several times and each time the service has been great. Last time I went, Bethany helped me. She is great!

The staff were very helpful

I was totally impressed with my service for my new I phone. Adali and Jason assisted me and were excellent. I highly recommend going to the Bayonne store.

Went to Verizon to try and solve a problem with my old IPhone. After trying unsuccessfully it was obvious that I was long overdue for an upgrade. Jordan was very calm, patient and extremely knowledgeable in explaining all of my options. He helped me with changing my plan as well as advising me regarding a rebate. Walked out with a new IPhone 7 which I love. I also have to mention that the re were two other Verizon reps there(a male and female- sorry I dont remember their names) that helped my husband with questions regarding his phone. Jordan made it a very stress free and easy purchase. I highly recommend using this Verizon location.

Been going here for a few years now. The staff is very friendly and helpful.

Excellent technical and customer service.

Best verizon store Ive ever been to. Very accommodating

Excellent service Alexandra was able to help me transfer everything from my old phone to my new phone.

Very satisfied .. Before I came in the store I did not know half the information Eunby and Alexandra were able to provided for me!

Amazing service. Satisfied.

I love the people who work there they always give 110%

Alexandra was very helpful and explained everything very clearly so I can understand

This store is great! Everyone here is so nice and the customer service is great too!

What a beautiful store! And the staff is very nice and helpful

Alexandra was very attentive,excellent service I would recommend to any one!!

I really appreciate the services from this location,.Charlie the store manager really takes his time with you and makes sure your serviced properly.

Great! Satisfaction guaranteed! Amazing teamwork by ArBaz and Jason.

Such a great place. The coffee shop is great

My experience with the Verizon store in Bayonne on Broadway was excellent. I was assisted by Adali who is most comfortable to work. Her expertise was superb and her way of explaining things were very easy to comprehend. She made all aspects of the session enjoyable. I can only speak of Adali in superlatives!!!!Adali is a glowing asset to. Verizon.

Kiara was very patient and polite and she handle me with respect

Best Verizon store i have been in. Awesome staff as well.

The customer service at this location really is wonderful! Ive been in on several occasions for issues w my wireless plan and each time the staff is beyond helpful, personable and patient (for someone like me who is an iPhone novice and is always full of questions!)I was most recently in this week to upgrade my plan, and dealt w a rep, Arbas (sp?), who was a pleasure to deal with. I usually dread going to the Newport mall Verizon location in JC bc there is always a long wait and the staff is very pushy. Not the case at his Broadway location In Bayonne.Highly recommend!

Great customer service thank you Adali for your help

Amazing store. Love coming here

Such excellent service! Def recommend

Nice

Great customer service! Love that store

What an amazing store! The employees always go above and beyond!

Wonderful service by Kiara. Courteous, professional, and patient

Very helpful and always give you the best attention! Jason the rep I will always recommend.

This is not an actual Verizon Wireless Store, rather an authorized dealer. This is confusing because the store has the same look and feel of an actual VZW store... It is my experience that authorized dealers dont always have as much authority when it comes to making certain changes...The young girl (younger w/blonde hair) that help us was awesome. She was able to answer all of my questions. Unfortunately, her shift ended while I was still in the store. She was not the one helping us out. The person that was assisting me, was either a new hire, or just had no idea what he was doing. I was also disappointed when they told me that there would be a one time activation charge. If I am signing up for a new line of service, and agreeing to pay a monthly fee for those services; I just think that and activation fee is ridiculous.

Amazing store! Always a pleasure

Kiara was so helpful and patient. Thanks!

Friendly service!

Great service and they also have a cafe!!!

The manager is super excellent!

They treat you with respect!

Great place to come and shop!

This place suck...... There is always a little strange dude there, I dont know if his the owner or something, trying to help but he clearly doesnt know anything cause once I asked him something he just passed me over to someone else. Like bro if ur going to help me just do it. The only redeeming part is the fact that there is a coffee shop but you have to spend 10 buck if you use a card.

Great customer service.

They have the best service

Great service and amazing deals!!!

I got my new phone!