By far, one of the best customer service. The staff were very helpful, friendly & informative specially the store Mgr. Kat. She explained & helped me to decide what’s best for me as a customer. I would highly recommend this store.

Katrina Abe and sterling are very knowledgeable respectful and knows how to handle customer I will highly recommend this store!

I got a terrible experience from this store, they deserve a 0 star if I can make. I went in to upgrade my iPhone today and the store employee refused to sell me the phone unless I added insurance. This is against FCC guidelines regarding forcing me to buy insurance. People are so unprofessional there.

Store is always nice and clean, great customer service and professional staff!

The AT&T Retail store in Lefante Way, Bayonne, NJ.STERLING was most helpful helping an old dinosaur like me get upgraded from my Galaxy Note 9 to the Galaxy S21 Ultra. Helpful without being condescending, knowledgeable without being overwhelming, he walked me through the whole process from A to Z, making the procedure seem easy. At no point was i made to feel intimidated or hustled, just straightforward dedicated service.I have been in corporate-retail for decades, and can claim sufficient knowledge of the same, and I can tell you this -- no matter how nice the building or architecture, no matter how superb the merchandise, everything falls flat if you do not have employees who have the flair for CUSTOMER SERVICE like STERLING has.SINCERITY, ACUMEN, TECHNICALLY-SAVVY. Thats STERLING.Congratulations, AT&T!!!👍👍👍

I had a very satisfying experience at AT&T 217 LEFATNTE WAY regarding my wireless service. The reason for my visit was fully resolved with little to no wait time. I was aided by an employee by the name of Sterling, the customer service and environment was top notch.

Great workers great employees solve my problem solved my issue and under 5 minutes great conversation they deserve a raise

Katrina Abe and sterling are very knowledgeable respectful and knows how to handle customer I will highly recommend this store

Abe and Sterling where very knowledgeable took care of me immediately and made me feel comfortable making my purchase.

I went to one of your offices in Bayonne NJ and the girl Katrina told me to go to another office 25 min away, because she didnt have the phone in stock. Turns out she did but because I wasnt opening a new account she did not help me. I was willing to pay the balance on the old phone and start a service with the 128g iPhone 11. This is really inconvenient considering the fact that I pay almost 200$ every month and I dont miss my payments. I went to the one in Newport mall and they were very helpful that is why I gave a 3 because it balanced out from the anger I had since I spent 320$ to get another phone.

We went to 217 Lefante Way branch, and your very efficient staff by the name of Katrina helped us and we’re very greatful since she’s not only accommodating but very pleasant & knowledgeable. She’s truly an asset to your company.

Very excellent customer service. She was able to fix my problem. Very professional

The Newport one isnt good but Bayonne was amazing. I had two associates helping me with my inquiry and they provided info that I would need later on. If you are in North Jersey dont go to Newport unless you want to be there for over an hour. Go to bayonne!!

Experience was good but we are all dying inside the store it was so hot I feel bad on to the people that are working.pls fix your air-conditioning the working environment is not comfortable.

Outstanding service highly recommend to visit Katrina was very helpful and knowledgeable

Very good customer services ines and kat are very helpful!

Very good customer service very helpful and knowledgeable

Excellent customer service all the time I have patron this business. I would highly reccommend Ines for a monetary raise. PLEASE.

She Was A Great person She very Helpful

Katrina is the best in customer service & very accomodating .Mariah is good in customer service as well. 10 star for Bayonne branch

Really good

Amazing customer service! Staff is very welcoming and attentive. They went above and beyond to make sure I walked out fully satisfied. Would definitely recommend!

A young lady that works here, I believe her name was Mariah, worked so hard to get me and my daughter hooked up with upgrades the about a week ago and I barely make reviews but I felt like this lady and this store deserves it. I cant explain how happy my daughter and I were when we left the store. Maria, herself, picked out phone cases and screen protectors for us as if she knew exactly what we wanted. She literally answered every single question that we had with no hesitation and knew exactly what she was talking about. Overall, amazing, amazing, amazing service!

After having issues with multiple AT&T stores, I can finally say I found a store that provides awesome customer service. Staff makes sure to explain everything clear and concise. William was able to upgrade my line while opening an additional line with an iPad and I left completed satisfied. Highly recommend!

I have to tell you Wonderful Customer Service Guys!!! I drove 40 minutes out my way just to fix an issue with my phone and I’ll do it again!!!! I recommend you guys speak to the young gentlemen by the name of William,he explains himself really well and got my issue fixed in no time....Overall great store!!!

Amazing store. I worked with Kenneth when I was purchased my phone and I must say he was an amazing sales rep. He properly explained everything to me and even took the time to transfer everything on my old phone to my new phone. Unlike other stores, it not too busy here so you can get great one-on-one service. Definitely recommend coming here.

I was having issues with my phone so I went to the Bayonne store. Katrina & Myriah went above and beyond to do everything to fix the issues I was having. Long story short, I left there very happy with all issues resolved. These girls really need to be acknowledged for their professionalism!

Alex did a terrific job of helping me and my sister out with our AT&T phones. He was extremely knowledgeable, very helpful, and competent. He took his time in explaining everything to us. He was professional and courteous. Good job!

Alex was so helpful with us today!! He took the time to make sure we had everything we needed to get our son hooked up with a phone. So glad we have great service here in Bayonne!

Katrina did a wonderful job helping us through the process of upgrading and switching from a different carrier very easy and efficient. Thank you for your service! Definitely recommend going here.

I have never ever ever experience such GREAT CUSTOMER SERVICE! The staff made me feel welcomed and needless to say they helped and answered every question I had. William answered all of my question that the customer service phone rep was not able to do so! I had lost all hope for AT&T but because of him I will remain a loyal customer! They need to hire more people like him!

Great service! Katrina did a wonderful job in setting us up with our new phones! Definitely recommend this store and her service! Thank you!

Worst company every, moves from simpl mobile with my own device and my own phone number they had a problem with porting my number from simple mobile and ended up with no phone number. Customer service unprofessional at all they let you be for hour on the phone then they hang up without resolving the problem.

One of the best stores i have walked in to. ! best customer service experience in a long time walking in a phone store!!! great job!

Great staff and wonderful experience. Would recommend to anyone to visit the AT&T in Bayonne. You will get great service.

Sales representative was absolutely not helpful. All the information felt like pulling teeth. The store was empty only me as a customer so no effort was placed just indifference. Going to an affiliate store.

Best phone company ever... reasonable deals

Love the guys! They even called us back while we was at stop and shop just to make sure we was able to get a phone today. Great service.

The young lady they had working tonight was extremely helpful with my phone issues. Will definitely come here the next time I upgrade.

VERY GOOD SERVICE, OFFERED PLANS AND PHONES THAT SUIT MY NEEDS, GREAT CUSTOMER SERVICE. GOOD JOB!

Oh man great store with great reps. If you speak to anyone make sure it’s william great sales rep!

I just Wanted to to say that the sell rep William is awesome !! He helped me so much, he took the time out to really make sure I knew how to work with the phone and made sure he transferred all of my data contacts and photos thank you so much William !!!

Great experience today getting my new phone wow very welcomed and comfortable Katrina here took care of me and my mother set us up gave us discounts and hooked up our iCloud backups, screen protectors and I am extremely satisfied

5 Star service from Myriah. Upon walking into the store she warmly and promptly greeted my wife and I. We told Myriah that we were looking for better cell phone plan and were looking to possibly switch to AT&T. She helped us out tremendously. She thoroughly explained the new rate plan and the great cell phone service we can expect from AT&T. Myriah was very personable and knowlegedable.We both received the new Samsung S10 + phones with a better monthly rate plan. We are very happy customers and recommend everyone that needs help with getting a better phone or rate plan to go and see Myriah. She will definitely take care of you and make you feel like family.

William helped me yesterday bring my bill down much lower while is co worker Katrina helped set up my phone. Wonderful store!!

I had a very good customer service experience in this store, sales person are very polite will definitely come back for my next upgrade.Great job 👍

Went in there with a broken phone wanted them to see if they could fix it they handed it back and immediately started showing me new phones. Terrible service nothing was in stock but the most expensive phones. Tried to sell me products I didnt need, enrolled me in things I didnt want and just an all around bad experience. After this visit to this AT&T Store I strongly considered switching to another carrier. I have been a customer with AT&T for 20+ years and this was by far the worst experience ever!!

Great service! Got an S9 for a great deal! Terrific service!

The staff is very knowledable and courteous, a credit to AT&T. I’ m extremely grateful for all their help and patience.

Mariah was outstanding at helping us switch our phones and made it real easy for us.

I had a great experience coming g here to att. The guy stefone helped me a lot. He helped me getting a new phone and was very patient and showing me how use it. No wait either so that was great.

Amazing job! I love the store wouldn’t go anywhere else

Excellent customer service. Staff is very friendly. Myriah was very patient and helped me with everything I needed.

I had a very good experience definitely will come back to this store, great staff, good job !!

Katrina, Myriah, and Taz were so helpful. I came in to get 1 phone and walked out with 2 and I couldn’t be more satisfied.

Sales representative in this store is very excellent very knowledgeable!!!

STAY AWAY! Went to trade in my phone for a new one. Store was to return phone. Next thing I know $150 charged for unreturned phone. Called store for tracking number and couldn’t provide. Gave me the runaround. Turns out employees stealing phones and reselling. Now 5 hours into this with customer service and multiple trips to the store STILL NO REDUND. Manager William unable to rectify. SHAME ON YOU

The worst company! Scam! Do not take responsibility for anything!

It was great I was very pleased with Katrina’s help in upgrading my phone and account I am very pleased and satisfied

Myriah and Taz delivered the best customer service. I went to a lot of at&t stores before and this one has been the best that Ive ever been to. Myriah was extremely knowledgable and gave me several different option when I was opening a line. The next time I want to add a line or upgrade, this is where Im going. I believe that everybody should go here too so you guys can experience what customer service is all about.

Great store. Love the sales rep and manager

William was amazing there gave me everything thing I needed.

Thaz, myriah verry good service

Highly recommend this store. Katrina was very helpful.

Very good service myriah and taz

Totally disappointed with the service.I switched to ATT service form here. I requested the guy here to activate the base plan with data. One week later when i checked with him why i am unable to activate internet, he did the apn settings and said its working. I came out of the shop and the phone was showing no internet pack activated. Ask him again and he said, i dont have data plan. Asked him how much it will cost, he said i need to upgrade plan and need to pay only the difference in amount. He activated it through customer care and they charge me the difference amount and amount of next heigh plan. My phone was showing i was charged only 5 but they charged me 30+5. Customer care is saying that is the procedure and they wont refund the amount. Disappointing service. I will switch to some other carrier asap.

Absolutely terrible service. I came in to get a new phone and couldnt even walk out with it. I asked to see some cases and they had none. It took me at least 2 hours just to order my new phone. A week later my phone is still not at my house. Everything was completely unacceptable and the 2 men helping me had awful attitudes.

Katrina, was wonderful - knowledgeable, patient, and kind. Five stars!!

Had issues in my T-Mobile. I am using Nokia 6. T-Mobile doesnt support Nokia 6. So I went to switch from T-Mobile to AT&T. I am surprised though. T-Mobile gave me 4GB of LTE for $45 but AT&T gave me 8GB of LTE for $40. Thats just awesome!

I have to say I was not happy with AT&T’s services before I walked into this store ! William was able to explain to me why my bill was so high and he gave me some great recommendations on how I could bring my bill down to a good affordable price which made me very happy .. thank you very much

Amazing store amazing people thank you william and kat

I was at att store in Bayonne and I had a problem with my phone the sales rep helped me and offered me live tv on my phone, now I’m enjoying live tv with my favorite channels, good job I definitly come back!!

William and kat are wonderful people and very Knowledgeable about products. My fav att store

Good location great staff

One of the best stores ive been to !

GREAT STAFF ASK FOR WILLIAM

Great Customer Serivice and Very Helpful and Knowledgeable!!!!

Staff was very courteous, knowledgeable and helpful.

Very helpful will definitely comeback to this store!!

I was at at&t bayonne and all of them are accomodating.best service!!

Katrina is the best when it comes to quick and pro service!

Finally got my red iPhone ! I looked everywhere for this phone and they was the only that had it. Alex helped with everything from transferring everything over and getting my bill In order.

Please be cautious when doing any transaction at the Bayonne, NJ store my identity was stolen from a staff member if not more than one staff member from this store and ive been fighting this for over a year now this situation has been haunting me and is ruining my credit and I cant seem to get any help with this issue I refuse to pay close to $3k towards a bill I did not create at this point I feel my only option is reporting to the federal trade commission.

Very good service!!! Myriah and the whole team!

William and kat were amazing

Amazing store ask for william

Really great customer service experience!!!

Katrina was helpfull and professional great store!

All I can say is my experience. Called 4 times over a few hours trying to reach the store to ask if they had an iPhone in stock which I was trying to buy outright before the end of the day. Nobody ever picked up. Oh well, gave my business to AT&T at Newport mall, which surprisingly had lower reviews, but they at least took my call, took down my number and info, and then called me back to tell me they had my phone in stock.

Very helpful!! The best staff!! Outstanding Experience!!!! Best AT&T store!!

Great customer service. Above and beyond!!!

Very good service

Terrible, slow service. Nothing was on stock, no cases, no phones. Everything had to be ordered/delivered and the employees were completely unmotivated to help. Ridiculous.

This store never pick up a phone

Very good service

Worst service ever.. the guy knows nothing about at&t plans.. forces you to buy a plan preffered by him saying thats the only plan you can get.. didnt expect this from at&t

Very good service

Very good service

Very good service

Katrina excellent service !!!