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Mattress Firm Bayonne
203 Bayonne Crossing Way, Bayonne, NJ 07002, United States
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Mattress Firm Bayonne
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Da
Review №1

Excellent experience with Steve Prestup who was super knowledgeable, friendly and professional. He took his time explaining all the various selections and options. With his guidance we were able to choose the perfect mattress to match our personal and financial needs. Many thanks

Ge
Review №2

Excellent services, Christine give us a excellent service, of course that I going to come back

St
Review №3

Franklin was great, courteous and knowledgeable. Highly recommend!

Cr
Review №4

Christine at the Bayonne location was AWESOME. She got us the mattress we wanted plus adding on a few items that we couldn’t resist. All for an amazing price. She really worked with us and our needs and was just an amazing person overall. 10/10 recommend the Bayonne location or mattress firm!

Ki
Review №5

Christine was amazing… she was very knowledgeable! She went through each and every mattress until she helped find the perfect fit…long story short walked out with the perfect mattress along with the head up adjustable base… not to take away from any other employee that works at that location, if I were you I would ask for Christine… very caring!

Da
Review №6

I missed a delivery, was told by the rep at this location that I could pick it up that evening at the distribution center. I drove over an hour with tolls to get to the center and waited 30 minutes to be told that the truck was not returning and they could not help me. This was bad because I had to wait for the store rep to check on this and verify that I would be able to pick the mattress up. Then they told me there was no way it could be delivered the following day even thought they had screwed me on the service side of things. I would not recommend ever using one of these locations, because there is 0 customer service associated with this entire company. They did not even care that I had to take hours to drive to their center and back home with nothing.

Za
Review №7

Today we visited here to buy a king size mattress and 2 twins for my kids. I loved it here, the lady was super nice, supportive and helpful. I would recommend this to others.

og
Review №8

Im so happy with my purchase! Aneisha Ali was the best! No pressure, I let her know what my needs were and what my budget was and she made it happen! You can get a good nights sleep 💤 😴 without breaking your budget! I will be going back to buy another bed!

Ma
Review №9

Christine was super friendly, extremely helpful and took the time to get to know us so that she could better assist us .... great service at bayonne location

Je
Review №10

Christine took very good care of us.Listened to our needs and made sure we were able to leave with eveything we needed within our budget and comfort.She also has a sense of humor 🤣🤣

Ke
Review №11

Alan was super patient with me and numerous phone calls and visits. He wasn’t pushy about the sale. He respected the budget I came in with, and didn’t try to make me go above what I was comfortable spending. He was forthcoming and straight to the point with details of what I could get for my money today vs a week later. But left it completely up to me to purchase or pass. Location was clean, no crowded and friendly staff.

Jo
Review №12

Nice.

Ra
Review №13

I have to say that buying a mattress is stressful with all the different brands/makes and models that can discourage one,but after going with my wife on Wednesday we were so pleasantly surprised from the minute we walked in as the salesperson named Aneisha welcomed us and I have to say from the second we walked in gave us the most wonderful experience that we ever had,giving us so much information practically on every mattress,bed and pillow that was in the store so I want to thank you again Aneisha as we wait patiently for our new Tempur-Pedic adjustable bed and pillows to delivered.

BI
Review №14

Very awesome customer service here. Able to do my order by phone and email. Very glad we shopped at this store for a good deal.

Mo
Review №15

I went in to purchase multiple mattresses. After seeing some of the prices it wasn’t in my range. Alan the sales rep. was extremely helpful. His personal was excellent. He gave a deal that I couldn’t refuse for 4 mattress and got them to me within 24 hours. I recommend if you are looking for a mattress please go visit this gentleman. He had me in and out the store within 30 minutes. I am a satisfied customer. I got my mattress and slept GREAT. 😁

Pr
Review №16

Fast and easy delivery service! Very polite and used all Covid protocols including gloves, masks and bottles when entering my home! Would definitely use them again

LI
Review №17

Great atmosphere and showroom. Modern day mattresses, Memory Foam mattresses and pillow tops. Caught the last day of a sale and paid half price for exACTly what I was looking for! Regular price of SLEEPYS MEMORY FOAM CURVE MATTRESS FULL PRIME is $1,099.99. Paid $586.82 with tax and saved $531.99. The salesman was polite and attentive. Pick-up.Company offers 21 day trial period after which one can return the mattress if not satisfied. However, the customer is charged an extra 20%, for returning the mattress because it is now, used. Nowhere, is this little tidbit implied, suggested, stated or written. On another day, another salesman informed me of this hidden policy - and that is just whats sneaky about this. Its an invisible policy that had I not been informed of, I would not pay. This policy is from this mattress company. Its not a store policy.

Ti
Review №18

Salesman was super. I’d never actually bought a bed before so I wasn’t even sure what I was doing or if I was even in the right place as I needed more than just a mattress! So much to my relief you can get the base and box spring there too! Not kidding. I wasn’t sure when I walked in if they only sold mattresses! Overall great experience. Bed is being delivered on Sunday. Will add to this review after it arrives and gets set up.

Ma
Review №19

Excellent service..4 years ago I purchased a bed but to get it delivered to my house was bad service I never wanted to go back there, but I went this year and the service was great and excellent I was happy and please the person who was there to help me out

Da
Review №20

Excellent customer service, quick and efficient

De
Review №21

Sales person Nnabuihe went above and beyond to make sure I found the best fit! He had clean personal covering for the pillow and bed so I knew it was safe. Several models to select from in different price ranges. I appreciate his time and I left happy!

Ol
Review №22

Very nice, knowledgeable staff, who truly care for your comfort as well as your pocket. Walked in the other day and were we blown away, so many mattresses to choose from. Pete was able to assist us and get us a comfortable mattress at a great price!

Ve
Review №23

Christine was awesome at the Bayonne NJ location. Took her time with us and very nice lady. Would recommend

Bi
Review №24

This has to be the worst place ever I came in to purchase a mattress that I saw online, I went there and a employee name Christine ordered my mattress direct shipment to the store which she said will only take 3 to 5 days after one week I call to see what is going on a guy employee answer the phone and promise to find out what happen and call me back which he never did, the next day I physical went to the store to find out what is going on the women Christine looked at me and says you dont have your mattress yet, when she was fully aware what was going on she then proceeded to tell me NOW ALL OF A SUDDEN THE MATTRESS I ORDER IS DISCONTINUED how convenient, SHE HAD A HORRIBLE ATTITUDE, AND CUSTOMERS SERVICE SHE SHOULD BE FIREDDDD, then they tried to get me to SPEND EVEN MORE MONEY ON ANOTHER MATTRESS, I ask for my money to be put back on my card card and still they was trying to sell me a more expensive mattress, I THINK THE OWNERS AND MANAGERS OF THIS MATTRESS FIRM REALLY NEED TO LOOK AT THE PEOPLE THEY HIRE, BECAUSE THEY SHOULD NOT BE WORKING THERE

Jo
Review №25

Store was clean, compliant with Covid-19 protocol, and conveniently located with ample space for parking and loading the mattress we bought. Service was great both on the phone and in person. Store rep Christine was very accommodating and helpful. Overall great experience!👍

Co
Review №26

Christine at rhe Bayonne, NJ store is so great to deal with. She goes above and beyond to make sure that you are satisfied with your purchase. Would recommend this store highly to everyone. Large selection and prices of mattresses

Jo
Review №27

Awesome service and Christine at Bayonne was awesome once again. Thanks for being so patient.

Al
Review №28

Felix was a really good sales associate, he is knowledgeable and interested in the customer needs. He helped me pick the best mattress for my lower back injuries at the beat price always having my benefit in mind. Totally recommended

Ve
Review №29

Even in the middle of this pandemic, Randy was able to assist me in finding the perfect mattresses virtually for my daughters daybed in a pinch. The whole process was so easy and Seamless. I sent him a photo of the bed we were working with and he knew exactly what we needed. We even got one of the mattresses same day- and it’s soo comfortable! Very happy with our purchase! Thank you Randy for all your help and professionalism! Will be recommending and returning for future purchase of upgrading our own mattress.

De
Review №30

Peggy from Union was at the Bayonne location and provided excellent service for me and my husband. She is knowledgeable and found us a great deal. We highly recommend doing business with her.

Gr
Review №31

Great value and big sales this weekend!!!!

Ol
Review №32

The service was wonderful, we were in and out and bought a great mattress and adjustable frame within the price range that we were aiming towards! Definitely recommend going here

Ca
Review №33

Ronnie was the best! Chris was awesome!Beyond satisfied with the level of personalized customer service we received !

ya
Review №34

The manager (Jomo)at the Rt440 Jersey city location was working At the Bayonne store and was extremely helpful and experienced in helping us select the perfect mattress that best suited us. He found us a great deal that we couldn’t pass up and expecting our new mattress within 2 days. Highly recommended to consumers

Ke
Review №35

Catherine was great and very patient in helping us choose the right mattress.

Pe
Review №36

Great place and nice customer service!

Da
Review №37

Randy went out of his way to help me get what I needed as fast as possible. Even took time after hours to help. Great customer service!

Al
Review №38

Assistant was well versed in the knowledge of the mattresses and went out of his way to work with me and the budget I had in min.

Gr
Review №39

Our rep was Charles and he was outstanding. We spent almost an hour trying out some of the mattresses and he was good about giving us space and when needed, was helpful when explaining the differences between the mattresses. He went so far as to accommodate us with a mattress until the mattress that we really wanted, was shipped. He made it easy for us to make the purchase and to walk out of the store, satisfied. Christine too, went out of her way to assist as needed - both were awesome. I recommend Charles, Christine and Mattress Firm in Bayonne. Thank you Charles.

Ca
Review №40

I spoke to Randy at Mattress Firm Bayonne about an item I wanted to purchase. He sent the link needed, I paid online. I arrived at the store in 30mins.Randy had my item ready came out curbside and put it in my car. It was so stress free it was awesome!! I will most definitely purchase from them again.

So
Review №41

Dean Tran is the best salesman and provide a great service. If you want perfect service advisor I recommend to talk to him ( he know a guy) love it!!

Ka
Review №42

Christine was great. Very helpful and sweet. Didnt make me feel pressured at all and listened to what I felt I needed and helped me out from there. Worked with me to get the best deal. Store was clean and very easy to figure out the right bed for you because theyre all color labeled for firm, medium and soft. I highly recommend this place.

Sa
Review №43

Nice experience getting my mattress with the sales rep. Would gladly go back again

be
Review №44

I was in a hurry and looking to stay on budget. Ronnie was excellent. He had me in and out of the store in 30 minutes and I got exactly what I wanted and stayed within my budget. Great service and very knowledgeable, highly recommend.

Al
Review №45

Went into the store to purchase a mattress. I had no clue what I was doing and what to look for. Felix assisted me and helped me buy the best mattress for my needs. Having my “best sleep ever” every night now. Friendly, helpful and will definitely be going back. Thanks again!

RI
Review №46

Our representative name is Christina and she is awesome! Christina is very knowledgeable about the mattresses, beds, etc, and if you ask a question and she is not sure of the answer, she will look up the information for you. Wonderful experience!

Ca
Review №47

Excellent service...great price...quick and easy transaction...answered all my questions..got me the mattress I needed and delivered next day!

Fe
Review №48

My name is Felix and I am the store manager in this location. I just want to say thank you to all of you who have left us a positive review and in regards to the bad experiences please contact the store and I will be more than glad to help you with any inconvenience. The store is under new management and I strive to do the best we can to help each guest. Buying a bed is an important investment and the service we provide during and after the process of selecting the right mattress for you and your quality of sleep is what matters to us! Again thank you!

Ka
Review №49

I procrastinated in buying a new mattress with the showrooms closed due to the pandemic. On a whim I chatted online then through text and finally a phone call with Randy. I was nervous about buying without touching. I explained that I currently have an amazingly plush 13 year old Luxurious mattress that is good as new and wanted to buy the same one for another home. After Randy read my text on the manufacturer and model that is no longer made in the US he knew all about that mattress and found an updated one in stock to my near exact specifications. Within a few minutes we finalized the deal in within 48 hours my new bed will arrive. Can’t wait to give it a test ride. Thank you Randy, for your experience and knowledge in finding the best one without touching.

Fr
Review №50

The Representative Peggy April was excellent. Very helpful and extremely knowledgeable.

Ja
Review №51

Kaity provided us a great experience! She made sure our needs were met. She was patient and ensured we received every coupon and Veteran benefit. Thank you!

Ma
Review №52

Great experience, easy shopping. Christine was amazingly friendly and so helpful, I expressed what I was looking for and she listened. The delivery was right on time as promised!!

Je
Review №53

Ronnie was the best Mattress Firm sales person we could ever hope for! He was patient, knowledgeable, kind, and also funny! We were so lucky to meet him on one of the rare occasions that he was subbing for someone at Bayonne location, and we found the mattress we were looking for! Its been couple months and we wake up feeling refreshed and free of back pains!

Al
Review №54

I was in the area and decided to pop in to ask a few questions about delivery. At the time, I was moving from New Jersey to Texas and needed a bed the day I was arriving in Texas. I was helped by Frank Meo who answered all of my questions and had me try out multiple beds to figure out which one was best for me. He is extremely knowledgeable about his product! It was an overall great experience. I received my bed on time and Im loving it so far. Thanks again, Frank!

Ci
Review №55

I called mattress firm because our current mattress has not held up well and it is only six months old. The representative I spoke with was very helpful and offered suggestions and options

Ar
Review №56

I want to thank Mattress Firm for their employee Shamecca Manresa, she was such a big help, I needed to return a boxspring, and order another one more fitting for my need. Shamecca was kind, very patient, and knew how to deal with a difficult customer. I love my new boxspring, and I want to thank you Shamecca for helping me.

Wi
Review №57

Customer service was amazing!!!

Mi
Review №58

The only things I notice they have this gold services and charging me 100.00 to setup and remove my mattress. I just spent over a grand for mattress this service should be free.

ma
Review №59

Thank you Ronnie for making our mattress buying experience an easy one. You never pressured us and made us feel very comfortable almost like family. I would definitely recommend my family and friends to your store. You saved me and my family money and that is highly appreciated. Thank you Ronnie

Ri
Review №60

The Sales Associate, could have been the manager, Ronnie, was very patient and helpful in helping us find the right bed. We were probably there for 30 minutes or more trying this bed and that. He did a great job working with us to make sure we got a deal that fitted our needs and budget.

Ye
Review №61

Felix and Luis were amazing! 100% recommend! They worked around the pricing so that was really great

Re
Review №62

I originally went to the Bayonne location to purchase a mattress for my daughter. We were pleasantly greeted by Ronnie Williams. Ronnie is the prime example of excellent customer service ( which is a dying art). Ronnie helped us from beginning to end with our purchase. I referred my sister to him and she also purchased a mattress. A few days later, my husband and I also made a purchase all thanks to Ronnie Williams. His warm greeting and knowledge made the experience painless. Thanks Ronnie for all of your help and saving me and my family a lot of money!! Keep up the positive vibes. Mattress Firm is VERY blessed to have an associate like you representing them!!!!!

Ra
Review №63

A little pricey and the delivery sometimes its free most of. The time charge even its around the corner

Eu
Review №64

We came to look at the mattresses an hour before store was supposed to be closed. We end up staying there over two hours. Store manager, Frank Meo, stayed with us, no pressure, give us great overview and answered all the questions while we were trying at least half of dozen mattresses. He looked at any possible discount and promotions to accommodate us. If you are in the area and looking for the mattress, I would recommend to visit Mattress Firm in Bayonne, NJ and ask for Frank.

Tr
Review №65

Awesome customer service.

Mo
Review №66

Jomo was an amazing associate! Helped me get fitted for the perfect mattress and gave me a price that I couldnt refuse including delivery AND a free STAY COOL Pillow!!! Service was amazing, friendly, and never made me feel like I was a bother while weighing my options.

Je
Review №67

Thanks Ronnie for helping my uncle find a perfect mattress for a good deal! Very professional, helpful, and nice person. Not bad deal I would definitely go back for myself next time!

Pa
Review №68

I was in store today to buy a mattress Christine the wonderful lady that personally took care of me including the best deal and even Tying mattress onto the roof of my car what else can I say except please when you need a mattress great pricing great service go to this store and see Christine

Mo
Review №69

Excellent service and always ready to give a helping hand. Moved here from Canada and the manager Jommo personal helped me deliver the mattress and made sure I was taken care of (twice) . Him and his team have been great and will definitely go back.

Ta
Review №70

Jason was very kind and extremely helpful and knowledgeable.

Ma
Review №71

Just got a great 4th of July deal at this store thanks to Ronnie Williams. I left with a big smile on my face. He was very courteous and professional. If you are looking for a good product at a great price I would highly recommend this store and of coarse the friendly service is a plus.

Ad
Review №72

Nice ambience, variety of items placed nicely. Good options of pricing, they explain their products giving good enough time. They deliver what they say. Products with discounts are there.

k
Review №73

Frank Meo really helped my sister and I find the perfect beds to our liking. Not pushy at all, and was very patient and kind! Great service!

Ju
Review №74

Jomo was very helpful with choosing the right mattress, we only stopped by just to check out the type of mattresses and we ended up buying one that we are very happy with the very same day!

Jo
Review №75

I went in with intentions of just looking but after 20 min and an amazing discount made an immediate purchase on an electronic bed frame. Amazing friendly staff, will definetly have all my family member and friends purchasing all there mattress needs here.

Al
Review №76

Andy was very helpful and honest, really helped us make our choice. I would recommend anyone to come shop here...Thanks again

Do
Review №77

Very friendly customer service. The lady who help me was very sweet. I bought a very nice mattress from the store.😁

La
Review №78

Felix gave us a great deal!

DG
Review №79

Thank you Jomo for an excellent job working with my family and helping with their mattress purchase. You were kind and very helpful. Great customer service!

ss
Review №80

Good experience, Frank was not pushy, he helped me out letting me know all I needed.He also gave me a couple of discounts on the mattress, box spring, etc.Overall it was a pleasant experience.

Er
Review №81

Walked into mattress firm and had a great experience. Ronnie the manager was great and very knowledgeable. I definitely recommend this store for buying a mattress and box spring.

Am
Review №82

Ronnie was my salesman, he was Outstanding!!!

Ed
Review №83

Ronnie and Jomo were great salesman. Saved us a lot of money. Will definitely come back again for our future purchases.

Da
Review №84

The Store Manager Jomo was patient, courteous, accommodating and went the extra mile always making sure we were able to get the best deals available.His product knowledge is amazing and was primarily concerned with making absolutely positive we were happy with our purchase when we left the store.Danny & Brenda.

Pe
Review №85

Felt very at home kaity and frank were very pleasant. They went above and beyond. Spent a lot of time and didnt rush me out, and provided answers to all my questions. Got a very good deal for my buck .i highly recommend these two.

Ch
Review №86

After sleeping on a futon for months....I realized that I needed a real mattress. The staff at Matress Firm, Bayonne was great. They helped me find the right mattress, and at the right price. Thanks!

Ty
Review №87

Katie - Great customer service, very knowledgeable!

Ki
Review №88

Jomo has great customer service! He took the time to pick the perfect mattress that would be great for me. If you ever come here ask for Jomo he a great help and gave me a great deal for the mattress I wanted.

Ca
Review №89

Kaity and frank were excellent, knowledgeable and very hospitable. Outstanding overall experience we highly recommend .

em
Review №90

Jomo and Kaitv gave us a great deal and both are very helpful, professional and pleasant. We recommend people to check this store. Five stars!

Tr
Review №91

Just moved to Bayonne, New Jersey and, needed two mattresses for our two bedroom apartment. When we came into the store the salesman Ronne Williams was great and knowledgeable about the beds on the showroom and, helped us find the perfect beds for our home. He even was able to get financing on our beds and, explained the whole process to us. We left the store feeling comfortable in our purchase. If you even come into this store please look for Ronne Williams he will make sure youre taken care of.

Ja
Review №92

Joaquin and Jomo are very helpful and knowledgeable. They both knew exactly what type of mattress me and my spouse needed and made sure to stay with in our budget limit. They have great sales here and dont make you feel pressured to buy anything. 5 stars and a high five :)

er
Review №93

I have to say that my first experience was a misconception on my part. Had a issue and jumped the ship with my post. Felix the manager actually went out of his way to help me and get my problem solved. I picked the wrong mattress for my brother who couldnt come with me to pick mattress due to sickness. But felix exchanged it . Thanks felix. I will be coming again.

ra
Review №94

Ronnie was super helpful and respectful, He answered all the questions made multiple calls for us to nail down the mattress and delivery..I would recommend him and mattress firm to everyone .

Ma
Review №95

We just moved to NJ and needed a bed ASAP, Jomo helped us with this purchase, he was very patient and knowledgeable. Positive attitude, excellent customer service. We will definitely be back for our second bed(the king size one) if Jomo is around of course! Thank you.

Ca
Review №96

If you are looking for the mattress, please come to Bayonne, NJ store and see the store manager Frank Meo. He is definitely going extra mile to make sure that his customers are happy and willing to help long after the purchase. Thank you Frank!

Co
Review №97

I had to get a new mattress and I wasn’t sure which one to get. I also wanted one that’s within my budget. With the professional help and great customer service provided by Jomo, I left satiaisied. I absolutely love my new mattress and would recommend it to everyone.

Ve
Review №98

I had a great experience with Ronnie Williams he found my comfort and gave me the best deal in town please go see Ronnie Williams

Jo
Review №99

Many matresses to choose from. We bought ours here. The service is nice and the sales person was very oatie t with us and answered all our questions.

He
Review №100

Thank you Ihsaan Muhammad from the Bayonne store, Im very happy with your service and will be recommending you to everyone I know!!

Information
29 Photos
100 Comments
4.6 Rating
  • Address:203 Bayonne Crossing Way, Bayonne, NJ 07002, United States
  • Site:https://stores.mattressfirm.com/nj/bayonne/mattress-stores-bayonne-nj-8848.html?&utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=GMB&utm_term=new%20york&utm_kxconfid=uflnw2ovk
  • Phone:+1 201-339-3571
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Credit cards:Yes
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