Super helpful staff. Anthony Christie and the Thelen team chased down some hard to find models and helped me compare them. The buying process was simple and straight forward. It’s a relaxed “no pressure” appointment. Thelen took time to help me understand all the key features and connect my iPhone. I love my new Subaru Outback. I highly recommend Thelen for your next auto purchase.

Over the top customer service.I run on limited hours, so my wife was on her own.....or so I thought. She was taken care of by Ruben and said she was set at ease by his genuine interest in making sure all her questions were addressed. She went in picked out the vehicle she wanted, then left the rest to Ruben. After I finished at work all that was left for me was to sign. What a great experience.

I’m real happy with my purchase, very nice staff and very informative with a very nice building I will do business with them again. Didn’t feel pressured or lied to. And that is a good feeling when making a big decision

The Thelen family welcomed my wife and I as new members. Chris Jacobson made transition process effortless from our old car to our new SUV. He addressed our questions about the vehicles we looked at throughout the process with insightful answers. Furthermore, he addressed our most pertinent request with our certified Atlas with his own hands which was an over-the-top expectation. Thanks Chris and thanks Thelen for a superb experience. I would recommend Thelen to my friends and family.

Jaymes was an awesome tech. He addressed my airbag recall with a quickness and did a quick inspection to tell me other issues that needed to be addressed in the future. Great service!

Everyone was super friendly. I was in for an inspection and they were on time for my appointment and repair service was offered the same day. They were patient and answered all of my questions. I typically do not like going to dealerships for service, but this experience has changed my mind on that.

Service was fairly timely and courteous. We were asked to have the fuel down to about 1/4 tank, which we did, when we left there was a low fuel light and less than 1/8 of a tank. Where did the rest of the fuel go, maybe they could have said something?

Excellent service. Picked up my car and provided a free loaner. Great communication throughout the whole process.

Car shopping can be stressful but they made it so easy!! Very wonderful to work with. Anthony was great!! Very nice to work with. Zack was helpful as well. Highly Recommend this place and people!!

Brought my Traverse 2010, they checked it out in record time and told me what was wrong with it. Shannon was so nice, one of the best Service Advisors that I have ever in countered with. So polite and honest. The techs even came out to explain everything to me. Such a nice and clean environment. Very friendly staff!

Jaymes explained the required recall service and ensured the update was completed within an hour as promised. Great service!

Thelen in Baycity Mi. has taken good care of my volwagon passat. They are very informative and let you know whats ahead if they see any problems. Thank you Thelen

Anthony was very helpful but not your “typical pushy” car salesman. Friendly, warm inviting and kind are great ways to describe him. Very knowledgeable about the vehicles as well as helps you walk through the long process with as much ease as possible. Definitely recommend Anthony if your going to Thalen Subaru.

I got my airbag recall work done, along with oil change, filter and light bulbs replaced. It was very easy and the staff was friendly. Plus, Taco Bell within walking distance...what could be better?

First time here ad will definitely make Thelen Subaru my dealership. Excellent service all the way around. Katie was very knowledgeable and helpful. Servicemen did excellent job

Service was done timely. They were courteous. However dissatisfied with waiting area. Only burnt coffee, no snacks or drinks offered. First dealership Ive been to that didnt.. Also noticed later on reading the receipt no credit for discount coupon I gave him. Will only return if it is absolutely necessary.

Staff was great. Service was quick and thorough. Only wish the complementary car wash wasn’t broken. I must have bad luck. Same thing happened last time Thelen changed my oil.

My Beetle had a recall on the airbag. I had been told the appointment would take an hour but I was happily surprised that it only took 30 minutes. The people in Thelan’s service department are so friendly and helpful. Thank you, Shannon and your team. ☺️

Hour drive from home for an oil change and tire rotation costing over $100. Not at all worth my time and money. I will get service from a local provider in the future. Service staff were friendly and respectful! The price floored me!

I was a week early for my appointment. When they discovered it was a quick fix, they took my car anyway. I waited less than an hour and the check out was fast. Comfortable waiting area. They did a thorough inspection, even though it was not what I was there for.I even got a free car wash!

Jaymes did an excellent job signing me in, keeping me informed since I had to be there several hours and having my work done. I want to say that Anthony, the salesperson, also came up to me and asked if he could go out and get me something to eat as I missed lunch by several hours. Very kind people working at Thelen Subaru.

The service writer, Jaymes, is very clear on what cost is incurred by the customer. He’s detailed on what is under warranty and what is not. Even if he’s giving me news that will cost me money, he has a wonderful affect, making the customer feel at ease. Thank you, James, and Thelen Subaru!

Nice employee. they lesson to what the car buyer really wants

My vehicle was in service. I took it in May. I dropped it off a couple days prior to the service date, I just got my vehicle back yesterday more than two months later. Customer service in the service area is lacking at best. After one month I called and was put on hold several times only to be hung up on. I texted the number that I was told I could get updates to with no response. After that I was told that the brand new transmission that was put in my vehicle was no good and it would take a couple more weeks to get and install another new one. Okay great, another month later and I was told the transmission had come in but other peoples vehicles would be serviced before mine. Kinda feel like after having my vehicle for over 6 weeks it would be a priority, but it wasnt. Also I dropped off my vehicle, I left my name and my phone number, my husband had stopped in last week and they told him the car would be finished in about 15 minutes and then they would call. No one ever called, not me not him. When I called a week later to see what was going on I was told that they told my husband that the car was done. I said yea but its not his car, its mine, his name was on none of the paperwork so why I never got a call is beyond me. Terrible customer service. I will drive to a different Volkswagen dealer in the future. Oh and $85 for an oil change??? Thats crazy.....

Angelo was a great no pressure sales guy to work with.

Fast friendly service! Clean waiting area. Will definitely come back.

Got my AC repaired at Thelen Audi. Getting the appointment was a bit of a hassle. I could only do Monday since they close at 8 pm on Mondays so my appointment was in 2 weeks. You dont wanna wait two weeks when your AC is not working in summer. But I totally understand since my availability was restricted to Mondays and I understand every Monday cant be available since other people might have booked already. So thats on me as well.Otherwise, I am more than happy with my experience at Thelen Audi. I have had car service done here once before and the experience was seamless. And this time around too. The staff was super nice and helpful. Explained everything well.Great job and keep up. 👍🏻

Zack was great! He helped us with he process of buy one car and leasing another. He was even kind enough to show me what all thebuttons do. We will definitely be recommending Zack at Thelens to others.

I took my beetle in for an oil change. While it was in the mechanic noticed another issue that needed attention. I was contacted right away and was told what the issue was and given two options to choose from. Im very please with the work that was done and with the treatment I received from the service department.

I love Thelen Subaru in Bay City. Jaymes is an awesome service rep. Great experience every time I’m there. Thank you

Thank you very helpful and great service.

Fast, professional, and personal service. Great crew, from James in service to the courtesy shuttle drivers. Thank you!

Friendly and helpful staff in a low pressure showroom who make sure you are actually happy with what you are buying!

Service appointment, nice area to wait, vehicle service done in half the time I expected!

I always have a good experience when I go to Thelen Service for my Volkswagen Tiguan! I feel they are honest with me about the necessary repairs/maintenance in my vehicle, the prices are reasonable and I really really appreciate the complimentary shuttle. My car was going to take about 3-4 hours so they got me home in the tri cities area and I picked up my car the next morning. Everyone is very friendly and they all take the pandemic seriously. I wouldn’t take my car anywhere else!

Always kind, professional, personable and an absolute joy to work with. Great service, timely and affordable!! I would recommend to anyone to use this crew for car service.

So happy with my Audi purchase. Everything was easy and affordable. I even had my car delivered to me down in Detroit! Angelo is a great person to work with.

Very satisfied! Jaymes Lowe in the service department was great to work with.

Very professional, friendly, and timely. Definitely recommend Thelen Auto.

Service department is awesome! Went in for standard maintence oil change, tire rotation and got a courtesy car wash. Love these guys.

We were extremely pleased with the service we received from Thelen Subaru while assisting us with a new Subaru purchase. Our sales rep was very professional and knowledgeable while not being aggressive. Thank you Zach, it was a pleasure dealing with you. We will certainly refer any prospective buyers to your attention.

Treated with respect. I had to return because there were a couple things wrong with my Subaru. They supplied me with a loaner car because they also found an electrical problem. Kept me up to date and cost was a lot less than I expected. Thanks so much!

Fast, efficient and a fair price for an oil change on my Audi.

10 star rating in all categories! Zach was fantastic as well as all staff! Highly recommend Thelen Subaru Bay City Michigan.

Excellent service. Quick and easy to work with. Very accommodating. Shuttle service was prompt and convenient.

The service I received was thorough and top quality. Thelen service staff is knowledgeable, kind, and treat you respectfully!

The people in the service department are awesome. Friendly and timely. Both in person and on the phone. Jaymes rocks!!!

I really like Thelen for the care of my Audi Q7. It has just turned over 116k miles and all my service has been with Thelen. They do a great job!

We received extremely fast and perfect service!! Katie was thorough in going over everything with us. Thanks!!!

Justin was very professional and friendly, exactly what you hope for when you go to purchase a car. Had me in and out quick without any hassles, would definitely purchase future vehicles from him.

Excellent service. Especially like the appointment system.

Very happy with the service at Thelen. They got the oil change done quickly, They even performed a recall service while there.

Wonderful service! Very friendly and efficient!!Thank you😀Dory Helwig

Everyone was very friendly, and my oil change was done quickly and they washed my car which was an unexpected bonus. Thanks so much!

Zach Webster is a great guy, great dealer. Works hard to help ya out and get you in a car. See Zach at Thelen Subaru!

Never had a bad experience here, either with the Subaru sales or service team.

Excellent service department!Staff is friendly and knowledgeable...and repair work is of the highest quality!

Good service! Glad they’re there for us Subaru driver.

Shannon is great! She was very helpful throughout the whole process and I’m happy with the work I had done.

Really nice people that take the time to explain and listen.

Love this place! They are so professional and great to work with! :)

Listens to what I would like to have done to the vehicle . Completed on time . Great Audi service team.

Thelan service, under the leadership of Shannon, is the best service I have had in my driving history

Katie was great! Thank you!

Very helpful and knowledgeable.

Finally got my dream car, the Subaru crosstrek. Ive been wanting this car for years, I finally took the plunge and decided to buy one. Its so nice, wife even said... Im going to buy a subaru next.

Excellent service today at thelen subaru as usual

Work was done as stated and quicker than estimated

Quick and easy, good value.

Fast service and a nice waiting area.

How do you get 7 miles on a vehicle thats in for oil change warranty work and addition of fluids???

Warranty service completed in a timely fashion

EDIT: After receiving an e-mail from Mr. Thelen explaining what happened, I am revising my review. There was a misunderstanding about the brakes and filters, and I ended up being misinformed. Thank you for your transparency.My husband & I own a 2017 Subaru Legacy that our son drives for work. Our son recently took the car in for an oil change & inspection. The service department not only tried to up-sell a tire rotation (that’s free at a nearby tire shop) they told him he needed the interior filters replaced (which were done by my husband recently) AND replace the rear brakes ASAP. They provided quotes for OEM and non-OEM parts and our son told them that he’d get with us about it because he’s a college student who can’t really afford major work.My husband ordered new brake pads & rotors and started to help our son change the pads, along with 2 other guys who regularly work on their vehicles. They held the current brake pads up to the new ones and found that the current pads still had plenty of wear on them! We plan to keep the parts since the brakes will need to be replaced, eventually.I DO NOT appreciate your service department trying to rip off our son for their own gain. You must have assumed that he wouldn’t know any better. Thankfully we have family & friends who do. We plan to take our business elsewhere from now on. Shame on you, Thelen Subaru Service Department.

Very good selection of vehicles!!! Service was very good and I didnt have any problems finding a vehicle for a decent price.

They all were very kind and efficient!

I purchased my first used vehicle (Subaru Outback) from here almost a month ago. So far I am loving my car! Calyb Shaw was my sales representative and has PHENOMENAL customer service. He is extremely trustworthy, honest, patient, and will take time to address all of your concerns without pressuring you in any way. I highly recommend him if he is available.

EFFORTLESS! Thank you.

Just purchased a fourth car from here. Trustworthy and professional dealership. Anthony does a great job during the whole process. Highly recommend you ask for him when shopping for a vehicle. A very respectful and professional sales consultant that wont pressure you to make a decision.

They always treated me with respect.

Cheerful. Efficient. Kind. Quick.

Thelen Subaru you have some great employees. I will be honest I never thought I would buy from Thelen but Product Specialist Zach Webster changed that. He was amazing to work with and very knowledgeable. We loved that he was honest with us and helped us purchase the vehicle we really wanted. We cant thank him enough. I also want to say thank you to Kelly and Rob for helping us out as well. I believe Thelen Subaru has a new life long customer because of Zach.

Excellent customer service.

I dont know why this on my Google reviews but I aint ever been here before, must of been close by another store or something I was by.

Very officiant people. For such a large complex They Still have the family value..

I am giving the benefit of the doubt to them that it was a mistake or misunderstanding because she called me back sometimes we all get things wrong hopefully in future things are explained better the first time thanks

Fantastic and efficient service.

Anthony at Thelen Subaru was so good to us through the entire process! He walked us through step by step, kept us informed, told us what to expect, and answered all of our questions. Once the Subaru was ready for us to pick up, he went through it with us and made sure to point out and explain features so we knew what they did and how they worked. We are so happy with our Outback! Highly recommend Thelen Subaru. All the staff were nice and helpful. We will be going back when were ready for out next upgrade!

Steer clear of this location. Very small lot- they share a parking lot with a bowling alley, so inventory is lacking. We were greeted by Zack and said we were interested in learning about Subaru. He instantly shot down our request to see an Outback; saying these are only for old people and I dont sell to anyone under 40. He handed us keys to test drive without any explanation of the vehicles features. When we came back to the store, his desk mate Anthony made a comment and instantly walked out the door. It was obviously about us since Zack said he didnt know you guys were still hear, ignore you heard any of that.Complete lack of respect. They instantly lost a sale. Dont waste your time here. We had a much better experience at the Grand Blanc location

Driving 60k+ miles a year and averaging a new vehicle every 18 months I’ve seen my share of dealerships.Passing through Mid-Michigan this week and ended up at Thelen Subaru.The service department was extremely helpful and efficient on getting what I needed done in a timely manner and letting me know what to followup on. Thanks Katie for your great customer service!Also this visit coincided perfectly with my time to order a new car. Greg in new car sales went above and beyond to make sure I knew all the features of the Subaru option I have. Safety and comfort are a priory. After talking with him I knew I wouldn’t even need to research the other car options I was given I’ll be ordering a Subaru Legacy.Thanks Thelen Subaru for a great customer experience. I definitely recommend everyone to your dealership for their vehicle needs.

Excellent customer service & vehicle service

This was a very pleasant experience. The sales person that helped us Greg. Was so professional and knowledgeable about the product that he was selling. He also believed in what he was selling by owning several cars from the Subaru family. Rob in finance was very pleasant and professional and personable. I would highly recommend Thelen Subaru and Greg Mueller for your next Subaru purchase. Tell them we sent you

Great as always.

Love this place!

Amazing sales experience!!!

I have been working this past week with Anthony Christie on a purchasing a 2019 Subaru Legacy. He has been the most professional and courteous salesman I have ever encountered. I traded in a 2011 Subaru Forrester and explained the price I wanted for my trade in and the price point of my new payment and he worked for me always and to me about all options. He is a great listener, answered every phone call, every email and truly works for his client. I purchased the 2019 Subaru Legacy and he met my every need. Thelen and Anthony’s clients are truly blessed with a great employee...kudos to Thelen a s most of all Anthony. I will be back and use Anthony Christie always and recommend him with 5 stars

Anthony Christe went above and beyond to help me in the new car buying process. I am a customer for life after a GREAT experience at Thelen Subaru.

Trying to get recall work done was next to impossible to schedule. It took 7 phone calls leaving messages, Subaru of America trying to and also not getting anyone to answer the phone, and filling out the online form. Once in the service staff was fine.Also their own website hours for service are currently wrong. They are only open until 5pm not 5:30pm.

Calyb Shaw was kind, very informative, helpful, not pushy, and expedited the sale in a very speedy manner, even though he was having a very busy day. I’m hoping the service area will be excellent also. Thank you Calyb.

Worked with Thomas for over two years before I bought my Forester, emailed questions on and off and always received a prompt and helpful reply. I never felt pressured. Drove off with my new car today, not only thrilled with the car, but very happy with the purchasing experience as well. Should I have any questions about my Forester, I have no doubt Thomas will be more than happy to answer more emails over the next years that I own the car.

I had a fantastic experience purchasing a vehicle from Greg at Thelen Subaru. I came to him with a list of four different vehicles to drive, including new, used, and cars from other Thelen lots, and he was knowledgeable about each manufacturer and model. He was extremely patient and understood how important it was for me to feel confident about the car I chose. I decided to purchase a Subaru Crosstrek and am loving my choice! I would recommend working with Greg at Thelen Subaru if you are in the market for a new or used vehicle and want to rest easy knowing you made the best choice for yourself.