Traveled to Golden Ring area to pickup a package which wasnt delivered. Was advised the package was left at the Walgreens on Haven St. Smdh😂 Had a nice drive😄😄✌️

Nick is AMAZING, and was super patient when I brought in 20+ boxes to be individually shipped. Mrs. Helen is always a joy to work with, never without a smile on her face. I absolutely love the employees at this location and wouldn’t go anywhere else!

Top notch service. The young lady was truly helpful, courteous as well as professional. I just wish I remembered her name. I came on Thursday at 7:05pm.

I had to pick up a missed delivery, and there was a wait because there was only one employee working at the counter. But the 5 stars stays since the lady working was sooo pleasant. I appreciated her attitude and how she helped the person in front of me ship something. Props to her!

If I could give -1 I would have. Spend an hour on the phone to find out why my package wasn’t delivered. Then spoke to a very Indian “James” who told me my package could be re delivered today. Only to receive an extremely rude call from the person at the actual location telling me that “the service department doesn’t know what they’re talking about” and that I could either pick up my package or have it re delivered the next day, but if the delivery didn’t go through they would return to sender. Had to pick up my package personally and then was told they didn’t know who had called me so I am not able to report this horrible rude customer service representative. My best advice to anyone is to ship with anyone else but fed ex.

Im not from Maryland so I dont know whats typical, but you definitely dont have your southern hospitality Im so accustomed to. The lady behind the counter was nice to me, but a little cold to an Asian lady she couldnt quite understand. Typical fedex experience otherwise which was good.

As bad as delivery personnel. One extremely slow employee working the counter. Fedex is like living in hell. I had to return damaged parts due to delivery. I wish I had an option who to use. Rockauto does not have an 0ption

Went to return packages. They would not print our label, which we forgot. Had to drive to the nearby Office Depot, where they took better care of us.

I went in there just under the wire of closing and the representative was just as friendly and helpful as if it was middle of the day I told him I was sorry that I came so late he said no problem treated me very kindly, nicely, professionally and with respect A great place to ship important overnight packages.

Only ever 1 person manning the counter. Usually 6 to 8 people waiting to ship something or pick something up. Wait times to ship 1 item can be up to an hour. Plan ahead, for those who cant pre-print labels

Worst Experience, EVER!!!! Needed to ship 3 packages that had dry ice. Even though this is a shipping hub they didnt have a single label.Has to drive to office Depot, download the dry ice label and go back.Absolutely WORST customer service ever.

Was able to pick up my package with no hassle.

This is the second delivery that FedEx said they delivered, but no package at my door. Both times I was home when the packages were supposed to be delivered. I truly believe that maybe the driver cant read/see well or something. I will not use FedEx again, if I can help it. When I call customer service all I get is a message stating that your package has been delivered. Never again.....

Constantly marking my packages as an attempt to deliver business closed when my packages are being delivered to my house not a business. It’s sad that you pay for expedited shipping and they don’t even attempt to deliver packages. I went to this location today to try to get my package and there were several others complaining about the same issue.

My order from the Jordan warehouse in China was never delivered... Driver said I signed for my package at 10:18 on Friday the 13th, I couldnt have signed for anything because I was waiting for them to deliver it... Now they are saying that he said that I signed for it, the bottom line is that someone stole... Horrible employees and also pathetic......

Got me straight there with no confusion or frustration...

Dont waste your time, there are only certain people that theyre willing to go to the back and pull out packages for. At least based on my experience there.

Had excellent service and the clerk was most understanding and kind.

Counter lady friendly and very helpful.

Return a package and all ready to order some items later on

Great my interview went well.

Fedex is at it again, sloppy deliveries. Let me enlighten you, my front door is no where near where they laid or possibly threw my delicate package (its an xbox console in that box) fedex opened the gate and put the box right by the gate. Someone could have easily picked it up and kept going. This is how I feel, if someone or a company pay Fedex to deliver something they should have enough integrity and professionalism to place the box right at the door or do what the customer put on the delivery order. Just plain ole unacceptable, truthfully I think most if not all companies should use another carrier or let you pick the carrier that will be delivering your paid for package, that you paid your hardworking dollars for. Look at my other Fedex posts for more sloppy, careless deliveries.

Nice people inside. They lady that helped me was great.

Excellent service I picked up a package less than a few minutes I was out the door thank you for the good work

Great customer service at this location!!

For some reason they dont accept cash which doesnt make any sense to me

Always good service and is open till 8pm. Every other FedEx closes at 6pm.

Not a very big place but they did what I needed to get done

I absolutely love this FedEx location! You definitely cant miss it with all thier big trucks and vans parked all over the lot. The employees are always ready, willing, and able to help me in any way. I go in a few times a week to drop off my packages and I can not think of one time when they werent great. Usually not a long wait either, eight out of ten times I am able to walk right up to the counter. 👍🏼

This has got to be the worst delivery company I have ever TRIED to work with! They do not deliver with care! Ive waited for over 2 weeks today for 2 outa 4 packages that they keep promising to deliver b4 the end of the day & they NEVER arrive apparently they were lost! The company sent me 2 more of the packages that arrived in 2 days (still no sign of the other 2) & the delivery lady THROWS my packages on the ground instead of the porch because they are fragile, my home has several security cameras & u can clearly see her throwing them on the ground at the bottom of the steps at the porch during a horrible storm, the boxes are damaged & smashed!! I gave 1 star because I had to, to warn all of u to beware when/if you ever use this company!!!!!!! MOST of the drivers should be fired!! GOOD LUCK!

Keep personal conversation to a minimum when there is a line out the door of clients. Keep your friend from losing your job

Friendly staff. Good service. They even taped up a box for me to charge. I will definitely be using this location again. Bravo men an woman working there.

Nothing to brag about. Functional, felt like driving through a semi maze to locate. So look good for 7066, and make sure you follow directions to the customer enteance. The lady who assisted was professional and located my package quickly.

I have specific instructions on delivery on both my account and signs on my porch, yet for some reason fedex is the only delivery company that cant seem to follow those instructions. The drivers either throw my packages or just leave them on my steps near the ground. I have a ring door bell and see them doing this daily, rather then just walking up 3 steps and placing the package next to my front door as instructed. I wish Walmart would use a different company like UPS to deliver for them because fedex drivers are not the brightest in my excrescence if you can even follow simple instructions.

Friendly & courteous staff. Easy to use machines.

Blonde at the front in the a.m is Great! Always polite and friendly.

I didnt come here as a customer. I went for an interview. Wish me luck.

FedEx is the worst delivery service I’ve ever used.They have emailed me 3 days straight saying my package would be here by the end of the business day I have taken off from work to receive this package bc it’s so big and they still haven’t delivered it

Wow, I took my package in and as I was getting into the car the FedEx man already had my package. That was fast!

This place is a bit hard to find, as it isnt really visible from the road, but its worth it. They take care of any shipping needs quickly and efficiently. The staff is always courteous and knowledgeable and helpful.

I was expecting a package and while I’m sitting in my living room, I get a text that my package wasn’t delivered because no one was home. The doorbell never even rang! And we have cameras and the delivery vehicle never even showed up on the camera. Horrible service!

Way over priced.

The workers move very slow and seem to hate the job. It shows, the vibe felt just like the post office . Never again will I visit that facility. UPS has my future business

Went to Fed Ex to pick up a package. Young lady very polite and nice.

Im starting to see FedEx is it the leading company. I paid extra for 2day and do I have my phone yet? NOT! NO I DO NOT so DEAR FED EX IF YOU WANT TO PLAY ON PEOPLE PATIENCE AND CHARGE TO GET YOUR THINGS SOONERYOU HAVE TO FOLLOW THROUGH. I paid extra but yall doing regular timing NOT OK NOT COOL THIS WILL BE THE LAST TIME I USE FEDEX AND ILL TELL OTHERSDO NOT WASTE YOUR MONEY

Very friendly, helped me quickly and I was out of there in just a few minutes

EXTREMELY DISAPPOINTED WITH FEDEX SERVICE.MISSED DELIVERY THRICE.CALED FEDEX CUSTOMER CARE AND WAS TOLD THAT PACKAGE WOULD BE HELD BY FEDEX OFFICE TILL FRIDAY. SO WENT TO 7066 GOLDEN RING ROAD BALTIMORE MD 21237 FEDEX OFFICE ON THURSDAY BUT SHOCKED AND SURPRISED TO HEAR THAT PACKAGE WAS ALREADY SENT BACK TO SHIPPER. FEDEX OFFICE REPRESENTATIVE CASUALLY REPLIED IT WAS SENT BACK TO SHIPPER ON THURSDAY MORNING. IT WAS AN IMPORTANT PACKAGE AND THIS KIND OF SERVICE NOT EXPECTED FROM FEDEX.

Line is a bit slow at times but it moves pretty quickly.

Needed to make a lot of copies and ship a package. Great place. FEDEX is the best company ever!!

Needs a better customer area. If there is/are line/lines the doors keeping being tripped open negating heating/cooling.

I dont go to the center but packages are delivered to me regularly since walmart send packages mostly through FedEx. I have had many problems with fedex this year; packages left outside my apartment building, open packages and packages that were never delivered. FedEx is a horrible company who doesnt care anything about its customers. When you order something you obviously want it delivered to your house not left in a random place but theyre to lazy to walk up the stairs to your apartment. Durning this time of the year packages are being stolen and they FedEx should go through the proper procedures to assure you receive you package which is something that they dont do.

Friendly, helpful staff. Fast, precise service! Off the beaten path but great if you know where it is because its never crowded!

Great service on estimate time arrival parcel to Afrca...

Best experience ever quick and easy shipping. Plus better techonology then UPS.

This place is kinda ratchet and some of the staff have attitude problems. Just dont miss your package when it comes.

No hassle when I went to send my package. Very courteous staff.

The staff was okay but this location gets delays time to times and it tales a while to find the HAL package.

Doesnt open until 9. Makes it hard to get a jump on the day.

Says they tried to deliver twice today, business closed. Been open all day and no one tried to deliver AT ALL. Not the first time this has happened. Now I’m waiting till Monday/Tuesday because of Veterans Day.

Always quick and easy thanks guys.

Safe and great thing

Horrible customer service. I needed package overnighted, got there right at 7:45pm and Ms. Ghetto Queen said it wouldnt go out until next day. I told her I was standing in the lobby for 5 minutes and had someone been there, I could have handed it to them before their 7:50pm cut-off time. Needless to say, I went into the no customers allowed area myself, found a manager, handed it to him and asked if it could go out tonight and he says, sure, why not? Thank goodness for him. The woman at the front shouldnt work there if shes too lazy to actually do her job.

I ordered my wedding band online. Because package theft is an issue in my neighborhood and I am generally not home to sign during delivery hours my jewler sent the package to this facility to be held for pickup. This location refused delivery and sent it back to the jewler TWICE, despite the fact that they list package holding as a service the provide.On a separate recent occasion I had gone on the FedEx website to track a package because I was again worried about package theft. The tracking website advertised options like Schedule delivery for between 5-8pm and hold package for pickup. I selected to schedule the delivery for between 5 and 8 pm. It was delivery at 10 am while I was at work. I rushed home and the package WAS NOT THERE! I called them to ask why it was delivery when I request the schedule pickup and they told me That option is just a suggestion and basically went on to indicate that all of those options they list are just THINGS THEY IGNORE. In regards to my missing package it turned out that the driver had just marked the package as delivered by it was STILL ON THE TRUCK!!!.Based on these experiences I would say my opinion of FedEx is appropriately summed up by that expression about not being able to find things with both of your hands.

FEDEX LOST MY LIVE ANIMAL.FedEx does live reptile shipping overnight with special care. I moved to Baltimore a few days ago and had my snake shipped up from Florida. While I was at work, I tracked my package and it said the snake was delivered, but it was never dropped at my house, now I have no idea where my snake is. This isnt an object were talking about, this is a LIVE ANIMAL!!! How could they possibly let something like this happen?!

Lady at the desk was very helpful, got my package very fast in and out

Very happy with fed ex today. Took a package and told me a 3 day delivery to Texas when USPS told me 3 to 5 weeks !!! Very helpful friendly lady at the counter at the golden ring store.

Went here to pick up my package. The Fedex employee was nice and I didnt have to wait long. I got exactly what I came for, no hassles.

Absolutely despicable customer service. I waited so long I never actually got helped and ended up leaving. Actually the cashier allowed others to jump in line ahead of me when I had CLEARLY been waiting the longest. Will never return to this location.

Fast service. Received my package promptly.

They delivered my packages to the wrong house. Its amazing how a two day delivery turns into a 7-day nightmare. In short words I had to drive 25 miles to pick up my packages or it would have been much longer. Stay away from FedEx as much as you can....... When I called customer service 4 times everyone apologised. I simply told all of them at customer service your apologies is not fixing my problem

I had to pick up my aunts medicines as usual. Theyre always courteous, fast and friendly.

Waiting scheduled pick up 8 am - 8 pm, but driver didnt come, lied about bad address. Bad experience with Fedex company, not recommend.

Folks here always nice, quick, and efficient.

Chrissy is #1. Her customer service along makes FedEx a better place to visit... Wish there were people like her everywhere..

Could be faster but overall a decent location to ship from.

This is where the shipment comes to baltimore first and then is delivered to your home..great customer service here

Staff is friendly and courteous. Very helpful!

The gentleman was very nice. I needed to place a new label on the box and he offered me a pouch for it.

Quick pick up. Great service.

The support out of this facility is the WORST. Its shocking how bad their delivery service is. I literally told people to switch the USPS. FEDEX is a world class company. They cant be this bad at delivering packages and still be in business.AWFULL AWFULL AWFULL!!!! - You are guaranteed to have someone running down to this facility because of delivery screw ups.

It was a bit crowded because of the holiday but service was good at the counter

Pretty efficient place had me in and out in 5 minutes

My 2 day delivery turned into 6 days... Fed ex shipping center never told my friend who was sending it from NY that they dont pick up on Saturdays or weekends period and of course Tuesday was 4th of July they were all watching fire works with their thumbs up their a****. So here I am Thursday at 9/AM still waiting for my package.... Its raining so theyre excuse for today will be we dont drive when its raining... **** FED EX!!!!!!

Fast way to send packages

I am having the WORST service from Fedex. Every person I have been in contact has not been helpful, no suggested solutions just HARD NOs or we dont do that, we cant do that. They will not even provide direct telephone numbers when I call and ask. After the phone calls, there is a option to do a brief survey, and they try to not hang up and wait for me to hang up so I cannot give them feedback. I cannot believe how bad things have gotten at Fedex. I will never use this service again, use DHL, UPS or USPS. Not Fedex.

Drove here on a Saturday to find the doors locked and a sign that said gone to lunch for an hour (at 3:45, they close at 5). No time stamp on the sign mind you, so no idea how long the wait will be.If you’re down personnel you eat while you work or you take less time for lunch.

Dear FedEx you are the worst deliver company in the world. I am waiting for my phone Samsung 8 for 2 week. Your driver is the worst driver that you have in a company that does not knock on the door he just drop piece of paper say that he was there. You guys need a new manager or management. If I know Uber will deliver my phone I would never request FedEx thank you for taking your time reading this Google review..

Very helpful lady was there for my first visit.

Make sure you go to the right one. One is for ground, White Marsh, one is for air only, Rosedale

Package was not delivered. No attempt was made to fix the situation. The staff was extremely rude and disrespectful and offered no solution to my problem.

Easy pickup for a delivery that was missed.

Couple of times visit this center,good service andPretty staff

Absolutely the worst shipping choice ever! Never had a good experience with them, packages damaged, late, and horrible customer service. One of the worst companies Ive ever had to deal with, yes even worse than Comcast!! UPS and USPS beat Fedex in price and reliability everytime.

Friendly service, the front desk person are always attemptive to the customers needs.

Fast and great service.

I can not thank you all enough! The manager and the cashier that helped me was so helpful.

Their customer service is terrible. Completely inconvenient location and incompetent drivers made it impossible for me to get my package I ordered.

Amazing customer service! ALSO it smelt nice!

THIS CENTER IS TERRIBLE. The drivers are idiots that cannot follow simple instructions. I shipped food from NY - paid the ridiculous overnight shipping fees, gave very specific instructions that no signature was required and the package should be left at the door. I also explained that the food might spoil if not delivered overnight.The day of the shipping comes and the driver did not leave it at the door, nor did he knock on the door (recipients were home). I was checking tracking and noticed this, so I immediately called fedex. They told me the driver refused to go back and it would be delivered the next day. They also told me they would store the package in a refrigerator so it wouldnt spoil. They gave me specific instructions to have the recipients leave a note on the door saying its ok to leave the package at the door.The next day the again the driver refused to leave the package. I called once again immediately. The person this time around said they will not leave at the door and the package was never stored in a refrigerator because they dont have one to store it in! The recipient had to go pick up the package after it spoiled because the driver couldnt follow the simple instructions to leave the box at the door.Its not worth it to use overpriced fedex, especially this location where they dont care at all.

Great place nice friendly people