Had more than one computer repair. The computers were old enough to no longer be supported by Apple. They were repaired quickly at a reasonable price and I have not had any other issues. Great service at a great price
Took in an older phone in to have the battery replaced. I received a call less than two hours later saying they were finished and the phone was ready for pickup. Super helpful and friendly office staff as well. Very pleased with experience.
I was disappointed to learn that Foxpaw no longer has the drop-off kiosks which made their service so very convenient. Their price and quality of workmanship is very good. Now I have to drive to Webster Groves from Eureka which means I wont be using their service unless the local repair shops get too expensive. I will continue to use them for price-comparison.
Needed to replace battery in the wife’s phone, use the local Fox Paw store on Big Bend Webster. Always friendly and easy to work with. Replaced quickly and at a great rate, highly recommend for all your mobile phone and computer repairs
I broke my screen last week at work on my cell phone. I dropped it off about 1:30 yesterday afternoon at the kiosk on Big Bend at Schnuks. The order placement, device drop off, and pickup were exceptional. I picked my phone up at 1pm today, its in exceptional operating condition. Go paw did an outstanding job of delivering a flawless, professional, and stress free job at executing my repair from drop off to pickup. If ever in this situation again, I will most certainly take my business back to them. GREAT JOB!!!
I broke my screen last week at work on my cell phone. I dropped it off about 1:30 yesterday afternoon at the kiosk on Big Bend at Schnuks. The order placement, device drop off, and pickup were exceptional. I picked my phone up at 1pm today, its in exceptional operating condition. Go paw did an outstanding job of delivering a flawless, professional, and stress free job at executing my repair from drop off to pickup. If ever in this situation again, I will most certainly take my business back to them. GREAT JOB!!!
Carla was fantastic. I first stopped in because I thought I needed a new glass cover. I am not tech smart and a senior citizen. She simply removed my cover and cleaned the phone glass and cover and magic. She was so kind! I later stopped in because I dropped the phone in the toilet. All was good and once again Carla and her team helped. I am retired in Sales and thought what an asset Carla was because she helped me and she stopped her lunch to assist her team and a distressed customer on the phone. It was a very pleasant experience thanks to the folks that work at the Big Bend location in Missouri.
I love Foxpaw. Ive dropped off phones at the retail location as well as the kiosk. The service is fast and reasonably priced. They have been helping me maintain 6 family phones for years now and Ive always been happy with their service. Also, they have a warranty and actually informed me that some of my work (that I was prepared to pay for) was covered under the warranty.Good, speedy, honest work at a good price. What else can you ask for?
My wife dropped her iphone and shattered the screen. FoxPaw did an excellent, FAST, and very reasonably priced repair. We had the phone back within hours. Its better than new. Thank you.
Foxpaw did an amazing job with my sons iPhone! He needed a new battery, his wouldnt stay charged for more than a few minutes. Got it back in less than 24 hours! 5 stars all the way!
My iphone stopped working so I walked into the Webster FoxPaw shop. I knew I needed a new power button. Id been dealing with that for 2 weeks. But to just go dark completely made me frantic. Sterling calmly gave me an estimate for 2 parts and said it could be ready by end of the day. Turned out to only be one part and it works good as new! Half the cost I expected. Thank you Sterling!
From start to finish the young man at the front desk was extremely courteous and professional. They replaced my shattered iPad glass screen in less than 3 hours and it looked brand new. You can’t even tell it was replaced.
Timely - After another repair place quoted 7 days, to say I was moderately surprised (and ecstatic) when hearing their estimate of 2-3 hours. Caring - They cared enough to call when the match on screen would be a slightly different color... fine by me Functionality - Phone looks better, and works great.
A superb service. They quickly fixed the shattered screen on my phone. The cost is a lot less than a new phone. I would highly recommend. Very professional service and nice staff!!
Quick repair (less than two hours), inexpensive, and the staff member was super friendly. Id go again for any screen issues, zero doubt.
An iPhone needed a new screen and FoxPaw was able to replace in within one hour! Awesome service, once again.
FoxPaw had to repair my screen for a second time and replace it. Although it wasa couple of days to get the repair finished. I wanted to post the positive experience.FoxPaw went out of their way to do multiple diagnostic tests and eventually give mea new screen. Jessica the CSR communicated with me with excellence for resolve and did everything possible to stand behind the warranty and service.I received my phone today in excellent working order and they even gave me a battery at n/c as my battery was on its last leg.I would recommend FoxPaw to anyone needing screen repair. They stand behind their work and they do an excellent job and provide a wonderful consumer experience. Thanks to the FoxPaw Team. Great Job
Service was great. Cost is equivalent to highway robbery. Should be able to swap out the $30 screen in less than 30 minutes. So at $330 after taxes they are charging you about $270 for 30 minutes work.
I went to this location a few weeks ago to get my screen replaced and I just had to buy a new phone because the screen was not compatible with iPhone standards. Do not go to them if you need to fix anything related with iPhones. $140 down the drain.
FoxPaw checked my daughters cell Phone for free. The phone would not charge and would not turn on. I left it with them just before closing time and got it back the following day all charged up and working properly. There was nothing wrong with it that they could find. No charge! Thanks FoxPaw! Good job!
In, broken screen fixed and out in 40 min. Incredibly fast and great service!
I dropped my phone off to get a new screen at 10:30AM and it was ready at 12:15PM. Screen looks great!
Everyone ia so helpful! My daughters screen needed to be replaced & she was leaving to go out of town the next morning, Wednesday before Thanksgiving! They were able to fix her screen that day! Great way to start the holiday weekend! Thank you so much FoxPaw!
I had an issue with my ipad screen that was not lighting up. I could hear sounds, but I could not see anything on the screen. I dropped it off at FoxPaw and they had the issue fixed in a couple of hours. I have taken my ipad in before as it is quite old, and they are fast, affordable and take care of this issue. Once when the issue returned, I took my ipad back in and they fixed the issue for no charge. I have tried other services and this one is the best in my experience.
I do NOT recommend. Brought an iPad in to have a crack in the screen repaired, Fox Paw called and told me it was finished and to come pick it up. I paid, they handed it over and the home button was broken and the metal on the back was bent and damaged, the new screen they put on the device isn’t done properly and shifts when you touch it, as if there’s a “bubble” underneath. The woman at the desk said they would refund the cost and to come back, upon coming back (no refund issued) a different Woman at the desk this time, obnoxiously read off her “notes” after I explained the extra issues FP did to my iPad, and as she read it was as if I had brought it in with these problems, which is not the case.TL;DR brought it in for a new screen, everything else was fine- Fox Paw bent up the metal, broke the home button made me pay for their mistakes and did a poor job replacing the screen.Won’t be back, Carla lied.
Great service. The person that checked in my phone was very nice and my phone was fixed same day. They had the best pricing and its a quality repair. Ill be back, but hopefully not too soon!
I feel like I got ripped off. They charged me $70 for a battery when I could have gotten it for $30 from Apple. They fixed my phone screen fine, but I would have better trust in a company who is honest about whats in their customers best interestNope..just looked at my invoice...you charged me $69.99 for the battery. Cant reply to your response, but youre wrong!
Staff is always friendly and courteous!Work is done on time at a fair price!Excellent!!
The fixing of the phone was great and the wait was perfect timing. I loved it so much.
As someone that works in customer service, its always tough to hear companies that let customers that have bad experiences walk out of the door in worse shape than when they came in... its sooooo easy to make it right... too easy in fact. Even if you have no power, its still easy. Trust me! ...and the payoff is 20-fold. You should never create a problem and then let it walk out the door... Thats how you end up with 1-stars.
Excellent Excellent ExperienceIt is such a contrast to experience service with professionals both service and attitudeThank youFoxPawAnd Carla
The staff were nice and very helpful. My phone was fixed in a very timely manner and the price was fair. I would definitely recommend FoxPaw to friends and family.
Very honest, efficient and courteous service. My cell phone was ready in 2 hours from start to finish!
Battery in my phone was shot, these folks took great care and fixed it very quickly and now its just like new, saved me from buying a new phone! And the cost of repairs was reasonable. I will goo back anytime I need my phone fixed
I brought both my phone and my apple watch to get the screens fixed, and when I dropped them off, they told me they could have them both done in 3 hours or less; they called 2 hrs later to let me know they were both done, and when I picked them up, they were perfect. The lady that helped me even put the screen protector I brought in on my phone for me. If I ever need another screen replaced, Im definitely going back here.
They came highly recommended from a friend and FoxPaw at 5817 Big Bend did not disappoint. Brought broken screen in at 2:30 and picked up at 5:30 all fixed. They even put the outerbox cover I had taken off and that was cause for the screen to crack. She cleaned it and put it on good as new. Thank You So Much FoxPaw.
So far, great. I just had my screen repaired and haven’t had a chance to test the warranty yet.Great service!
After dealing with Apple about my non waterproof IPhone X, I was told there was too much water damage and it would cost a large amount of money and a full week to fix my phone.. I chose to check out Fox Paw and dropped my phone off at the Webster groves hub... The customer service we received was some of the best I have experienced! It took 24 hours for them to assess my phone which is typical for water damage repairs.. They were shocked to hear that apple said I had so much water damage as they had found very little... Half the price repair and one day turn around I have my phone back and a new place to refer people to for all electronic repair needs!! THANK YOU fox paw for making this situation have a great outcome!
Great same day service, good price. Great locations
I came into the store on a Saturday to have my Nexus 5 fixed, but they didnt have the part. They got part in a few days and i was able to schedule and appointment right away to get my phone fixed. Im so excited to get my baby back! Awesome customer service..
They did great job; on service time; dropped my Apple phone off that I shattered the glass on the hiking trip that AM; came in at 1PM on that day and they had it finished in an hour and called me; went in and picked up my phone.....very happy.
Very quick and helpful service. Had a phone that had shut down and it would not restart. They were able to open it up and bypass the bad power button so I could transfer my information to a new phone.
Staff was friendly & efficient. I went to another place first that said an iPad screen repair would take a week & they didn’t even know how to find out what iPad I had. I called foxpaw they helped me over the phone with confidence & were able to repair my device within the same day & that made my day.
I am thrilled with the service I just got. Ive been driving by this location for a couple of months thinking I need to go in and find out what they charge to replace my cracked screen and check my front facing camera. I finally went in today. Waiting about 5 minutes for my turn. Then they guy behind the counter (Sterling) figured out that it wast a cracked screen, but the cracked tempered glass screen protector. He took it off for me, cleaned it up, and determined that the cracked tempured glass was why the front camera was foggy. I paid for him to put a new tempured glass screen which he did perfectly. So not only did he save me $70 to replace a screen (which a less reputable company could have done and I wouldnt have known the difference), but I also didnt have to leave my phone...which is the biggest hassle of all! Sterling is fabulous!
Outstanding service! My old phone (an LG) wouldnt turn on and allow me to transfer my contacts and pictures to my new Samsung. They did a free evaluation and corrected a software error. Back to me in 12 hours at NO CHARGE! Ill be back!
I am very happy to have had Shane wait on me, he made me feel so comfortable that theyd do everything to get my phone back working in 2 days. And they did. Also Nick really was kind, prompt, and courteous in serving me when I picked it up. I will be back. Thank You
I had a very positive experience with FoxPaw recently. The repair was quick (about a 5 hour turnaround as promised on the site) and they contacted me to let me know they would only charg me half of what I had agreed to pay, as the repair was quicker/easier than I had described to them. I would recommend them to anyone in the St. Louis area. The grocery store kiosks are straightforward and easy to navigate.
I originally brought in my iPhone 5c to have the screen repaired as it was cracked. I set an appointment and it only took 30 minutes to have my phone fixed. Over the course of the day I discovered that the home button didnt work, so I simply enabled the touch assist feature and didnt worry about it because I thought it was something I was simply going to have to live with. When I called back and spoke to Mark today, -two weeks later- I advised him that my iPhone had cracked yet again in the same spot, and that the home button didnt work when I originally left. He immediately told me to come in and that he would do EVERYTHING he could do to get my moneys worth out of my warranty. Let me tell you, Mark did just that. Mark was a compassionate tech who knew his stuff. He cared about his costumer, and for that I will be a costumer for life. The staff overall was top notch and couldnt be more helpful. To be very specific, again, I couldnt have been more happy with the service and customer care I received from Mark.
They replaced the battery on my Pixel phone while I waited. Took longer than they estimated because in the process of disassembling my phone, they broke my screen. They replaced the screen, no charge, so all is well. $70 for a new battery is a good deal, and it works fine. Definitely recommend.
The associate who greeted me was very friendly. She explained what needed to be done and what my options were. I didnt feel pressured. They were able to fix my phone within two hours. I would recommend this store.
Extremely happy with the service and cost. Took my Galaxy S4 back to T-Mobile, and was told We dont know what is wrong with it, but we can sell you a new one for $450!.Took it in to Wireless Toyz on a Saturday, picked it up on Tuesday. $60. Thanks for taking care of it quickly and making it affordable!
So friendly and fast. My screen was shattered and I got my iPhone back in about an hour. Highly recommend.
This is the second time my son took his phone to be fixed. Awesome service and the people are friendly.
I love FoxPaw I always take my phone to them first if I need something. I love it that they will look at your phone for free. Its fast, easy and they are very friendly.
Walked in and was taken immediately. Great job ! This is the second time I used their service and great both times.
My Nexus 7 screen was cracked. I called a couple places and Foxpaw was the least expensive and the only ones to have the part in stock. Their service was fast and friendly and I am 100% satisfied with the repair.
Professional and courteous staff. They were assisting another customer and acknowledged me walking in saying theyd be with me in a moment. The phone I had sent in had several other issues and the ladies in the office helped me with all the issues and prices to fix. I will use this Foxpaw again if the need arises.
I had my iPhone screen replaced in just a few hours. They were very friendly and fast. Id definitely come back (but hopefully I wont need to).
The screen on my iPad was shattered. I took my iPad in around 10am and got a call @ 2 pm that it was fixed. Fox paw is the best place to go for a quick turnaround. Very professional also. I would recommend them as the place to go for tablet repair.
Great fast service! Very happy with my wifes phone repair. Dropped it off around 1:30pm and it was done ready for pick-up by 4:00pm. As much as I dont want to break a phone again when it does happen we will be back!
Staff was extremely helpful and got right to my repair. I had a phone back within 20 minutes and it runs MUCH MUCH better. This is the 5th time Ive used FoxPaw and they always do the right thing.
Great fast service. Shannon was professional and answered all my questions. Great price compared to others in the area with comparable reviews. My iPhone 6 looks brand new.
Great customer service. Had battery replaced in iPhone and it was done same day as promised.
Foxpaw was great. Fixed my broken screen, same day and expertly applied a nice new screen protector. Excellent service.
Excellent work. Great service. I will definitely continue using Foxpaw for any phone and tablet repairs.
This was an exceptional experience! I chose to do the upgraded service to get my phone faster and it was done in less than 1 hour! Made my day!
Took my iPhone in to have the screen repaired. They were able to get me in by appointment the next day and it took less than an hour to repair. The staff was very friendly and knowledgable . I gave it four stars because it seems like the repair price was a little high for such quick service, but I think they are competitively priced.I wouldnt hesitate to bring another electronic product here to be repaired.
My son couldnt play Clash of Clans anymore because the screen was cracked so bad. I decided it was time to get the screen fixed otherwise he would have had a melt down. His town hall just got upgraded. I brought the ipad in on Sunday afternoon and they had it fixed and ready by Tuesday. Thank Goodness for Wireless Toyz. My son is happy and can get back to managing his clan!!! I would definitely come back. Staff was great!! Thanks Again Wireless Toyz...
Very quick service on an old IPOD touch, satisfied.
We started out at the mall at the Apple store.Terrible customer service. They refused to change a battery. We went to Fox Paw and fixed the phone in an hour! Great customer service!
My Galaxy S8 spent an hour laying in the middle of St. Charles Rock Road Saturday afternoon....it was crushed multiple times....Otterbox toast...everything shattered. FoxPaw replaced my screen and rear panel...they called me two hours after I dropped it off at their shop (didnt use the kiosk). Spensive, but much less than replacement and the phone is technically fine. Amazing S8 and great service from FoxPaw
GREAT Customer Service! Carla and Lesley are amazing!!
Fantastic service, phone face was a good as new with the replacement screen, excellent price and service!
The experience was awesome, I had my table dropped off and picked up within 2 hours and all covered by their great warranty.
Great job repairing my Moto Z3. Big Bend location tough to navigate.
Alittle over 1 1/2 hours to change the battery on my Samsung S6 Active...And,, they didnt even mess up my screen protector...Great Job FoxPaw. After using the phone for 24 hours, I still had 73% battery left.Great Company to do business with.Jim
Super friendly people. Switched out my Iphone 5s in about an hour so I had my phone back promptly for the rest of the day.
True experts here. Wireless Toyz can repair the most difficult problems with phones. The level of professionalism and level of skill are likely unmatched in St. Louis. If you need a repair, Wireless Toyz is easily the best choice in St Louis.
When the Apple or AtT stores tell you your phone is dead and probably cant be fixed....... dont listen!FoxPaw can fix lots of things!Diagnosis is free and it was in and out in 4 hours! Great place, friendly staff!
Fixed fast . Great price.
Great Experience--Took under 24 hours to have our iPad mini screen fixed. Repair was affordable, staff was nice, and the shop was clean, organized, and bright. Would recommend for anyone needing screren repairs.
Awesome, in store service - got it fixed within the hour. Had to replace the LCD and glass on my iPhone 5C and it is good as new now. Very professional as well.
What a joke. Zero customer service. I brought my phone into the Webster location for a cracked screen. They replaced my screen and up sold me on a special protector which they installed incorrectly with air bubbles in it. I used my phone for the next week only to have it work intermittently. The screen was unresponsive at times which never happened before. I then brought the phone back for them to service, wasting another 2 hours, for them to warranty their work. When I picked up the phone it had the same screen on it? I looked at the tech and ask him why? He said they missed a few connections and it should work fine now. Okay I thought, everyone makes mistakes. Not 2 hours later my screen is unresponsive. I called and spoke to the manager who explained that if I wanted my money back they I would need to bring the phone in for them to take the malfunctioning glass off and reinstall someone elses cracked glass. GO TO THE APPLE STORE folks its the same price and they know how to treat a customer the right way.
Great service. Fix my phone within 2 hours needed it before I had to go to work. Cant thank you enough.
Fabulous service ordered replacement one day came in the next to fix phone....great workers with phone calls & emails. Great customer service! Bravo!
Brought in my phone that had a glitched screen and was unresponsive. Repaired in a little over 2 hours. 4 stars just because then new screen is not as vibrant as the original, but still much better than a non-working one. Staff was great and professional.
DO NOT TAKE YOUR PHONE HERE!I went in 2 different times, and they did a sloppy job on the screen both times; there were smudges/dark impressions under the glass and even worse, the glass they put on was blurring the text whenever I would scroll through any large amount of text either messages or an article, like the screen couldn’t keep up with the digitizer. The keypad was also not working well either, you had to press down super hard for it to work so the sensitivity was off. When it happened the second time (second trip there mind you) after they said it’s fixed, I told them I can still see the smudges AND the text was still blurring. They said I could spend $30 more for the premium glass and see if that helps, but no guarantees since it’s not the original Apple glass which no one has. Well that would have been good to know before I came in here twice to have my phone fixed. It’s only $20 more to get fixed at Apple same day service- which is what I have to do. The worst part about this, they said in order to get a refund I had to wait again for them to put my broken glass back on. So I waited while they did that- and when I got it back it was SOMEONE ELSES broken screen and now my Touch ID won’t work. I told them it was unacceptable but the manager said there was nothing else they could do besides put another broken screen on and it would take 3-4 more hours since there were others now in the queue ahead of me. So I had to leave with a MORE broken phone that I brought in there. I am so upset, so much wasted time and frustration with horrible service and I still have to go get it fixed at Apple.Save yourself some time and just go to Apple first. This place is horrible.
Great service, prices and quick turnaround. I will definitely use these guys again.
Fast, friendly and inexpensive
This is the second time Ive had a device repaired here, and I was impressed both times. My screen was replaced in about an hour. I almost wish I had just waited for it.
We have been greatly impressed with the service and expertise at the wireless toyz on big bend. This is our second visit and we couldnt live without them. They are amazing!!!
Quick, same-day service at a great price. Highly Recommended!
I called and was able to make an appointment and get in right away. I dropped off my phone and then went next door to DQ and had a soda while I waited. The phone was fixed within an hour and they texted me when it was ready. All in all a very fast and efficient process. Staff was very friendly and the shop is clean and bright.
Quick repair and professional interactions. Fixed my cracked screen in just a few days for a cheaper price than CPR quoted me.
Just had my iphone 4s glass replaced! Same day repair and super nice customer service. Highly recommend it.
Fast,reasonably priced and polite!!!
Extremely pleased with the service. I had the battery replaced, they had a problem with the screen that they said was their doing and replaced it at no charge. I have used them in the past and will use them again.
We brought in my girlfriends iPhone to have the screen repaired. It came back with a faulty screen, non-functional camera, broken speaker, etc. This was a day before we had to leave for a trip. After the trip we brought it back and Foxpaw fixed it up (admitting to a faulty screen) but the screen is NOT the same - it is markedly worse. First of all - I dont understand how they didnt test the screen before calling the job done. And moreover, the screen does not work as well. I would just go to Apple next time, regardless of the wait time.
Very friendly, but extremely overpriced, and didnt call on completion of work.
Expensive, unfriendly, unhelpful. Claimed they did not have a basic sim adapter. Overpriced repairs. Recommend communications depot on Cherokee street instead