This is my second Mercedes and while its beautiful and drives so smooth, gets so many compliments 😍 i am very very unhappy and frustrated with it right now. Right over 7000miles, and last week driving on the freeway it lost all power, i could push on the gas yet it kept slowing down, i couldnt get over fast enough and almosr got hit! When i take it in, because i didnt have an appointment (nope i didnt schedule my car to almost kill me) they couldnt give me a loaner! Then come to find out just like the computer on your phone needs a update, well the computer in the car needed one but didnt let me know!!!! Not even 10,000 miles,not even the first service. And this is a KNOWN issue!!!

Everything about our experience here was extraordinary. We came back about four or five times to test drive different vehicles including taking one home overnight, and we were still indecisive and they never rushed or pressured us. We finally decided on a Subaru Ascent and they were able to give us 0% financing. The negotiation was easy and the paperwork was fairly quick. This was probably the first time in purchasing a vehicle where the finance department did not pressure us or use tactics to get us to add things we didn’t want. I would not hesitate to purchase another vehicle here and would recommend them to all of my friends.

Very helpful service department. Ensured that everything was taken care of properly. Instead of a simple fix they decided to order the entire part to fix a manufacture defect.

Integrity and concern evident in the management team.

Jim the technician that oriented us on how to operate all the bells and whistles was very thorough, knowledgeable and polite. The over all experience has been delightful. If you have decided to spent first class money for a car you should get first class service. Predo, PJ and others behind thr scene JOB WELL DONE!!, or it isnt 😅😇.One more extra could be, give the sign Congratulation Evelyn ( name) to the customer. Just food for thought.

So my husband wanted to get a used car and he went there thinking that he might find one and he did. First snag: credit, second snag: proof of income, third snag : money down, our sales rep was very tenacious and eager and worked on the deal for three days and got him approved and comfortable payment. Thanks to Juan my husband drove off the lot with a 2018 toyota corolla for $14,999.00 with 14,000 miles only for $1,500.00 down, payments at $327.00 with gap and we dont have excellent credit but Juan and SAG made it happen. Thanks a million and highly recommend.

Vry nyice choices ahn knowledgeable sales staff

Its really welcoming, great staff who work there and beautiful upgrades for ones vehicle needs!

Good service and treated their customers like their own friends

By far the best Subaru dealership I have experienced! Supportive professional staff make all aspects of dealing with dealers nice and smooth, no salesman pressure tactics here. They sell am amazing product and they stand by their service. Five effing stars.

I was able to get the part I needed and have a little snack!

Variety of businesses - one stop shopping.

This company is not interested in treating their customers fairly that are due a credit for parts returned. Ive called for the past 5 months and no one will make any effort to acknowledge that I have the parts credit. As long as you pay your bills on time to them thats great, but dont expect to be sent any credit due back to you. This is poor business practice that only gets you poor word of mouth for new business.

Even though I did not purchase my car in Bakersfield, I always get treated well by all the staff at SAG. John Hoffman, in Service, helps me most times and it’s always a pleasure. If I have a concern, he’s always there to help me resolve it. Super patient and very experienced. Thanks John and Bryan for helping this time around! See you for my next service appointment :)

Sons first car purchase. Nick took care of all our needs. Got us in the car and payment we were looking for. Went from looking at used to buying new because of the deal we got!

Its been a pleasure to have worked with the wonderful staff at Sangera Automotive. The vehicle was in great shape and I got the best pricing from them. My experience working with salesman Javier has been nothing short of pleasure and satisfaction. He exuberates great customer service and pays careful attention to details. He goes above and beyond the call of duty. If I ever need to work with someone at a dealership, he would be my go-to guy. Thanks for all that you do. There was no hassle and made me feel comfortable in every step. Im happily driving my vehicle back to Clovis. 5 stars all the way!

Love my Mercedes.

Great service!

Customer service could of been much better.

Great service.

Great staff, very friendly. Go see Tylor, hell take care of you. He went above and beyond to get us our 2018 Outback Touring. Craig, the finance guy knows his stuff too. Im definitely coming back for my next Subaru

Poor customer service, I will travel to Fresno or la then gove them any of my money. I got a loaner car that had tire pressure light on and I told them right away, they told me to get air and it’s good for now. As I was going to get air all the tire was flat by then and they charged me for all four tires saying I did “doughnuts” I’m 54 years old ..... no respect to these money hungry people

I Truly enjoyed my experience because of Max Pierce. Every step of the way he called and let me know where and what options were best for me. After the sale was done Max called me to see If I had any questions. If you choose to purchase a Subaru or other vehicle my go to man is MAX!!! Thanks again Max. Greg

Always attentive & excellent sales/serviceI live in the antelope valley and Im actually much closer to the dealer in Santa Clarita. But Ill drive the extra miles because of their great customer service.

Moe and Sirender are great! They arent pushy like other salesmen. Great customer service. Very professional.

Not too great on service(, Mercedes Benz) brought my mothers car first thing this morning, and its 1:30 in the afternoon.. were still waiting for them to change 4 tires,the service advisor told us they were working on it.when clearly we saw the service crew went to lunch! UPDATE:1/2 hour later we finally finished

Great sales staff, love my car!! No pressure sales, this is the best I have felt about a car purchase since Saturn was shut down.

This Service Department takes out the joy of Mercedes Ownwership.They discriminate and try to fool you in any way possible.They manipulate in order not to have the warranties to be utilized.Their diagnosis fees and procedures are inconsistent.They robbed me off $235 for a brand new tire that got damaged in less than 2 months. They did not use the warranty and charged me for a new tire.Also $630 for thermostat part that they waited to diagnose after the warranty expired while I asked them to take care of it when the warranty was effective.They will ask for $140 diagnosis fee if you are a lady like me with foreign accent, but wont charge that for the same repair when a guy (my husband) takes the car in.I filed complaints about them to Mercedes USA Main Customer Service which intervened to a degree and then to Better Business Bureau. If my issue will not be resolved, Im going to go to an attorney for a case next.

I absolutely love all of the staff at Sangera Subaru! The sales and service department is always good to me!

Been being buying cars from Sangera Automotive Group for years and I live in Los Angeles . There is a reason I go there, and not some local dealership . Is because I get the best deals for Sangera automotive Group hands down no one cant compete with their prices or service .Thanks AgainJoseph

I recently purchased a used Mercedes-Benz. Since then, the auto has had a window re-tinting and two car washes. Service has been spectacular, and even though my purchase was on the lower end...I have been treated with the utmost care and value. Thank you.

They were very nice, seem to be knowledgeable and most important not really pushy very pleasant

Service and staff are great. My only negative is it takes over 2.5 hours to do an oil change with an appointment. And $180 for a standard oil change.

Service department is the greatest. Super friendly and very professional staff.

Best place to buy your vehicle

Recently, I have purchased a brand new Mercedes from Sangera Group located in Bakers Field California. I live in Los Angeles County but why did I buy from all the way in Bakers Field. because I got the best deal and out standing an excellent service . I checked on line the detail about car, about the features and options what is important useful for me then I checked price from 5 different dealers in Los Angeles and Orange County area, I noticed, Sangera has the best GREAT price. Then I thought it is worth driving all the way, almost 125 miles from my residence.Their, General Manager Suki Sangera has very friendly and very cordial relationship with every one I have lots and lots of Doctor friends, they all have recommended me to deal with Sangera only,. What ever you have question or concern, he has lots of patience, no matter how busy is his schedule, he will find the time to make you feel comfortable and answer all your questions. I will strongly and highly recommend every new buyer to, try Sangera, and you will love their price and service Once you do business with them, you wont go any where else. Brij Sharma

Great service for my Crosstrek

As an American and a Veteran I am asking for you to support not to go to that business worst dealer ship in kern county.Very poor customer service when it comes to their sales team. When it came down to it they were nothing but some BUY-HERE-PAY-HERE attitude dealership. I was very disappointed in the way they handled themselves, and its a shame for such a high end product that they are trying to sell. I felt like I was dealing with a used car lot . A little respect goes along way. the sales old person they dont want to be at work they look at you weird. after 46 mints of looking around on their lot no one will come welcome you as a costumer. Till we walked inside, I now have absolute NO CONFIDENCE or TRUST in this dealership. I think its time for consumers to wake up to the fact and put a stop to unethical businesses in your own community. Buy and consume from honest businesses dont trust them they are unprofessional ...

Highly professional, very expensive, but what did you expect when you decided to buy that Mercedes. Couldnt ask for better service anywhere else.

They have snacks, beverages, and an area for children. Very comfortable waiting area with free wifi.

Great customer service, very cool group of people working here.

Answered all my questions - feel very satisfied about my purchase

Got our first Subaru great peo

Worst place to do service. They try to intimidate you and scare you with prices even knowing you already pay for extended warranty. If they found the problem they call subaru and they said subaru says they will pay half of the price but you have to pay the rest.

Their customer service is excellent! Had a great experience dealing with Sandino and Joel. I would definitely recommend this place to go buy your Mercedes Benz !! Im loving my new Mercedes Benz, Thank You !

If I have to describe this company not gonna be good so i will just say horrible customer service. I was gonna purchase a vehicle with this company for the second time on Sunday 26th 2017., I called several time acquiring about a vehicle making sure it was there we finally show up to buy and keys are not available and vehicle is not ready for sale stated by JJ the salesman, he stated vehicle wont be ready for a couple of days he told me soon as keys are available and when vehicle is ready and back from inspection vehicle will be for sale and ready for the lot. JJ the salesman calls me back Sunday the 26th @ 5:42pm.,and states car has been sold. he lied about Monday & Tuesday being ready just to sell to someone else.

Pushy salesmen

General Manager Damon doesnt care about his customers..watch out. If the GM is a liar and doesnt care about his customers including me then if you are looking to service your car or get parts here...take my advise and just avoid them you will be glad you did.

I love this dealership and its family of employees!

Had a wonderful experience today I went in to get my breaks checked on my other car and walked out with a new car the sales man Bobby is his name showed me how to do every thing on the car he took his time and explained all of it didnt plan on a new car but I sure do love it

Staff was friendly informative and downright nice

Thank you for using the Better Business Bureaus Online Complaint System.Filed on : March 30 2015Filed by :Bishop Guillory8306 Wilshire Blvd., 1752Beverly Hills CA 90211Filed against :Sangera Buick, Inc. AKA Sangera Automotive Group AKA Sangera Mercedes Benz5600 Gasoline Alley DrBakersfield CA 93313-3737Complaint Description:They Charged Me money to damage my Mercedes I was charged 190 dollars and they jumped my car from the front SAM which has caused my car to have computer problems/damage. I was told that I would have to pay 190 dollars for them to open my trunk all to No Avail! Please, Do Not Think That You Will Get The Same Treatment That You Get At Other Mercedes Dealers The Managers Gerneral and Service Will Not Even Return Your Calls ~ I have been waiting since Feb 12, 2015

6000 miles check up... awesome staff

Friendly people who gave attention to details.

Superior service.

Best safety car on the market

Always a pleasure!

Super friendly

The sales person who assisted me was very professional and curtious

My husband brought in his Mercedes for them to look at the lights. When he went to pick it up it was undrivable. He drove it there and now he cant drive it out. They want to charge him for a fuel pump over two grand

Always great service here.

Good service

Great people working there

Great place to buy with confidence

Always great service.

Too nice lol

Excellent customer service

Great Service

Very friendly and Philip Ramirez is very patient with us.

So this rating and review guide is blocking all the bad reviews.

Love subaru

Good for sales!

Puma

No opinion either way

Ok

Very good

Outstanding dealership

They give very bad service, they deliver dirty cars, full seats. Fat and had very bad experiences

I liked