I have a bumper and winch mount plate from them. The winch plate bent severely from regular use. They responded to my first email and requested pictures. After sending them photos, they refuse to reply to me. I will never give them another dime of my money and I removed their sticker from my Jeep. I had to buy a mounting plate from another company to be able to use my winch again.

Ordered a part a few weeks ago called to see estimated shipping they told me a week then I called at a week and they said they were switching banks so would have to send me a PayPal and it would ship out Monday never heard anything. I then called Tuesday and they said the guy I had to talk to was busy and would call me back never called me back. Thursday I called and the guy couldn’t find my order and when I went to complain he laughed. Worst customer service I don’t recommend anyone use this company.

ZJ bumper/carrier: Id been looking at this bumper/carrier for several years. Its the most aesthetic ZJ bumper Ive ever seen--either aftermarket or home-built. Nothing else matches the ZJ lines. My only concern was towing capacity (and shipping to AK). After contacting me about a minor snafu between Amazons shipping price and the actual cost, the owner worked a solution that didnt cost me anything extra, and shipped it on time. AND it arrived early, approximately 6 weeks after ordering. It was packed EXTREMELY well, and arrived without a blemish. After seeing it in real life, I also had zero concerns about the actual towing capacity; theres enough steel that it should exceed Class III standards if empirically tested. (Hanson confirmed it was not tested to failure; its rated Class II to be extremely conservative. I have no doubt that the subframe will tear out before the bumper fails.)I had the following minor installation issues:- The ends of the frame horns were a hair too close; just enough that I had to grind 1/8 off the inside of each one. It wasnt a big deal to hit it with a grinder, and the bumper slid in easily. Hanson is investigating their jig to see why mine was slightly off.- I had to ream out the holes in the unibody where the frame horns meet the factory subframe holes. Hanson is likely going to add this as an installation instruction.- A bolt on each side, where the exterior bracket bolts directly to the bumper, had minor interference with a welded internal support. The actual holes still lined up and the bolts went through. I am sending Hanson some pics.- Most of the hardware was 1/4-1/2 to short, so I spent $14 at Lowes.- The tailgate opening radius needed slight trimming to avoid the tailgate.- Hanson recently stopped including the factory trailer wiring hole, but I didnt know I could special-request it. I used a 2 hole saw and four self-tapping screws.- Hanson forgot a plastic cap end-cap for the top of the tire carrier. After calling to let them know about the minor issues, they offered to send it, but I wanted (and already had) welded bar stock on top to provide antenna mounting locations.Even with the minor issues, the craftsmanship and attention to detail in the subtle angles along the sides and back still make this the most striking bumper on the market, and I have zero regrets about my experience. Installation just took me a couple more hours than anticipated. I havent even had it installed for 24 hours and already received numerous compliments on it. The greasable poly bushing (double-shear!) means rebuilding it will be easy when it eventually wears out, and the latch is a door-style that pops the carrier open with one finger, and closes securely by just pushing it closed rather than needing a lever, which makes my wife happy when she needs the back for the dog or has her hands full with groceries. The carrier closes securely with a satisfying click, and does not rattle whatsoever. After doing the bumper, Im already considering the matching skid plate from PureJeep.Seriously, this bumper will outlast the unibody. The fitment issues dont take away from the rest of the bumpers details, angles, subtleties, strength, and ease of opening/closing, which is why it still gets 5 stars. You can find cheaper options, but the price for what you get still makes the Hanson bumper the best value.

Great product and exceptional service. Thank you to the HANSON team! After a couple years of saving I finally purchased a front winch bumper from Hanson and they exceeded my expectations. Bumper was it perfect condition, shipment arrived on time and the sales team let me know where the bumper was during the production process. Couldnt be happier with my purchase. Ill be going back to them for a rear bumper very soon!

Approximately 15 weeks ago I placed an order with Hanson Off-road. I received one email stating they would contact me with more information at a later time. I never received any further communication. My card was charged for the bumper and then there were crickets for about 7 weeks. I called Hanson to request that my order be canceled. They replied that they would not cancel the order because it was a custom item (which it wasn’t, just a standard bumper off their website). Fast forward two weeks I decide to try again and get “it’s in powder coating”. A couple of days later I call and ask to cancel the order and offer to pay a 20% restocking fee and again I’m told they will not cancel the order despite the fact that it hadn’t been built yet (but what about the powder coating you say? I say read up on Hanson on the BBB website). Every person I spoke to was comically rude and unhelpful. Eventually I was told the owner would call me which of course never happened. I then decide to file a dispute with my credit card company. The dispute goes unaddressed by Hanson for several weeks until the deadline is near. Then they ship me a bumper and deny the credit dispute. I never even opened the box the bumper is in but I would be willing to bet that it has manufacturing flaws based on the Better Business Bureau reviews (they are spot on). I sold the Jeep weeks before the bumper was shipped and tried to cancel multiple times only to find the bumper on my porch 10 weeks after ordering. I have no use for it and I now know who the #1 worst company in the off-road industry is...Hanson Off-road. Avoid at all cost; they are horrible.

Garbage. Pure garbage. DO NOT buy from this company or any of the affiliates. I placed an order on January 7th, 2019. 24 weeks later after lots of phone calls and threats to send them to fraud, they shipped. When the bumpers arrived the front bumper mounting holes do not align and it doesnt fit. Probably was fabricated for a YJ and not a TJ. Currently, no one is answering and both the toll free number and local number are going directly to a message about not setting up a voice mail box. These guys have no clue what they are doing and are scam artists. Avoid them AT ALL COSTS.

Rude

Great company!