Francisco, thank you so much for always being informative when it comes to my services! YOU Always make sure I am fully taken care of i truly appreciate you!!!! Thank you again for being awesome!

Our experience was great, my wife and I went in to get our 2018 renegade serviced but recently our family went from a family of 3 over to a family of 4. We decided to look into trading in our vehicle for a bigger one. Our sales guy Alfred was amazing he did not push us to make any decisions but instead listened to what we were wanting, I highly recommend him. His manager Alfonzo was amazing as well, he really went above and beyond to get us close to the payments we are looking for and we did not feel we were being screwed over. Ronnie in financing spend some time to find us a great rate and added a great protection plan that covers the vehicle during the duration of our lease.With our experience we felt like family and will definitely purchase another vehicle from them again in the future.

This service department provides horrible service. They are expensive, unprofessional, and take hours to do a simple oil change. Today, I dropped off my vehicle at 10:15am, consider I had an appointment, and it is 3:15pm and my oil change is not even started. I planned my day around this appointment because I live 30 minutes away. I brought my 3 children (all under 6) with me to spend time together at a park while my car is being serviced. I just called them, after 5 hours, to check on my car’s update and was told it hasn’t been serviced yet and might be ready in another hour or two. Had I not called to check on the status, I’d be sitting at the park until late this evening waiting for my Jeep to be ready. The young man I spoke to said they were behind due to loosing 2 technicians. It would be nice if they at least communicated that, so I can make a change of plans. This will be the last time I get service from this place. I 100% do not recommend them.

My 2019 Jeep Grand Cherokee had the A/C evaporator go out just about a 600 miles out of factory warranty I get it those parts fail all the time the actual work done to the car by the mechanic was done great dash had to be pulled there is no out of the ordinary noises. My issue is that the car was delivered to me filthy has grease marks all over dash and window management should have QC the car for more then just making sure all was fixed and should have took the time and cleaned the car I understand if it was a small repair however I spent almost 2k on this repair. Least they could have done is clean the car better.

Jaun serviced me well. And he was very nice even showing me where to sit and the vending machines as well as the complimentary coffee! He was very understanding as I changed my mind to leave instead of staying. As soon as my car was done he called and I had a family member get it. Easy process very professional! 100% recommend this place.

We bought a new car and thought we were having transmission problems. Turns out, we had just pushed a wrong button. George took us for a drive and explained everything. SO HELPFUL!!

Over all they were great! Customer service was great, very attentive and helpful.The one thing I would have to complain about; time. My appointment was at 11 in the morning I arrived there at about 10:15 or so and unfortunately I had to wait at their location for my Jeep to be ready… I ended up getting out of there at around 1:30 in the afternoon.

They always go above and beyond with friendliness and quality vehicle care. After having some issues that were not serviceable by a local shop, I took it to the dealership. They were friendly and communicative and they made sure they found a way to service the vehicle with as little cost as possible (it ended up being free, and I got a car wash too). They haven’t ever tried to up-sell me on anything, I trust their services.

Made an apt about a month out because that’s the first that was available. When I show up for an oil change the tech said it’s a 4-5 hour wait. Even with an apt. I was not prepared for that. I walked in with the tech he started going on about everything I needed done and wanted to set me up on some payment plan for everything. I declined and stated I just want an oil change. After 10min I decided I was not going to wait and I would find another place. 3 days later I scheduled an apt down the street at GMC and had my oil changed within 45min.

Mike was awesome. When I got home, the first thing I said to my husband was how great the service was. And probably the best service Ive ever had at any dealership.

Maintenance Advisor was excellent, and explained process to me. Outstanding advisor.

All service is by appointment only, made a 10:00am appointment for an oil change only, normally I avoid a dealer for a oil change but needed to this time for a oil consumption test, ( a recall requiring them to check for oil consumption after 1,500 -1,700 miles), this model has the 2.4 tigershark motor that eats oil as I have to add oil several times in between oil changes. My 3 star review is while this dealer services are good and what I would expect, my car wasn’t finished until almost 3:30pm, almost 5 1/2 hours for a oil change with an appointment? They lost 2 stars for the amount of time it took. They did say I didn’t need an appointment once I hit the mileage required for the oil consumption test as their appointments are like 2 weeks out, I’m hoping I won’t be there for hours again since I’ll be coming in with no appointment?

I have had very poor customer service from this dealership. Vehicle not done when promised lied to about the check engine light on. They have replaced the cylinder heads coils. Still have a miss fire and light on. Not happy

I love this place! Every time I show up I am treated with red carpet service from the parking lot to finish. The entire team is second to none!

Always have a great experience at Larry Miller Jeep in Avondale. Mike was top notch and always treats me with respect. Never once do I feel like Im being taken as they do what you ask them to do and are upfront about anything they might come across during the service. I would highly recommend Larry Miller Jeep and ask for Mike

My service advisor was a nice guy but it was obvious that he tried to take advantage. I brought the car in for a check engine light issue that turned out to be an ignition coil problem. But it took them 2 days to even get someone to look at it. Once it was looked at, I was told my warranty expired (as I expected) and he tried to sell me another warranty for $180. 4 years or 48,000 miles. He said it would be added to my total today. I thought it was great (obviously too good to be true) so I went in when the car was fixed and right when I’m about to hand him my card to swipe he said “so what car would you like the recurring payment to go on?” He NEVER said anything about a recurring payment. It turns out the warranty is $180 a MONTH FOR 2 years. Now that I think about it, that’s common sense. But is the fact that he didn’t say that when he was trying to sell it to me and how he tried to slip in the “recurring payment” part right when I had my credit card out. Over all nice guy, but the business side seemed shady

Francisco Miranda is knowledgeable, patient and communicates perfectly! He is helpful and kind and I will continue to take my car to him for all its maintenance going forward. Thank you!

I went in and spoke to Jesus Gomez and he took his time showing me the vehicle I wanted to buy, Jeep Cherokee. Awesome service and very professional. I highly recommend Larry H Miller and if you can, ask for Jesus he is an awesome person and takes his time helping you.

Thank you to Miguel Arambula for getting me into my new Jeep making the buying process easy and smooth and thank you to Nick in service for always providing professional and friendly service.

Whenever I have an issue I call Briar I’m able to get my vehicle in and within days the repair is completed and I’m back in my vehicle! Excellent service!!

Francisco and staff went above and beyond for me and are the best!

Carlos was very helpful, polite and prompt. Car came back to me timely and clean!

Very courteous, professional, assistance. Couldnt give all 5 stars due to time for routine appointment. Oil change shouldnt be more than an hour. 3 hours is excessive.

There was damage done to my vehicle and a gross lack of attention to detail that left me feeling shafted and unsure if there is unseen damage to my vehicle that will surface later. I understand mistakes occur. We are all human but I felt the Corp deny deny when I pointed out damage that wasn’t there when I bought the vehicle in. Some damage I mistakenly attributed to them I owned; however, because of the lack of professionalism and quality care that was evident when my repair was done, it wasn’t out of bounds for me to correlate damage they didn’t do, with the damage they actually did.I will eat the cost of the repairs because I don’t trust them to do them correctly. They offered to pay for the window wind guards but not the spill stain to the grill. The sun doesn’t leave fade marks resembling spilled liquid.Also, I NEVER send this Heep through the car wash. EVER. But what does this dealership decided to do, just that.I will not patronize this dealership again though it’s only 5 min away from where I’m staying.

I got my tires rotated but they are not aligned.. Other than that I am satisfied and I have told friends about the. Car Dealership

Since I have brought my car I have always continued to go here to get my car serviced. That day was the longest that I have ever waited to get my car serviced I was told the wait was 5 hours. Long time to wait when u have a toddler. Car was done in 4. So I was there from 11am to 3pm. Sadly even with an appointment the wait was that long other than that it was ok

Mike Veslik. Is the best. Thank you for all that you do.

We have been using this dealership for a few years now. Cliff takes great care with a no BS approach to service needs. Highly recommend.

Mike the service advisor was courteous and polite, and I was checked in and on my way in just minutes. Called the next day that our Jeep was ready and offered to come and pick us up. Explained what happened and was very pleased with the whole experience, thanks guys.

Had a great experience, communication was great. Willy, Tony, and Allie all assisted me as a team. This was my second time buying here. Definitely my #1 choice when buying a new vechile.

Francisco was very professional and informative. Communication was timely and everything was done to my satisfaction!

Francisco is my assigned Rep and he is very professional and patient as I am a first time buyer. He provides amazing customer service and is always welcoming !

For the most part, they completed the repair and maintenance needed. I picked up the vehicle after 4hours or so. They said they did a quick wash but the vehicle was dirty. The worst was the vehicle was on reverse parked. I found out when I tried to remotely start the vehicle and it won’t start. So I called the service advisor and asked if something was wrong with the vehicle. he immediately accused me if I put it on reverse. I told him no I did not. I was outside the whole time when I called him. Worst experience ever.

Oscar was very knowledgeable on the battery issue on my Jeep. The battery failed testing and was replaced under the manufacturers warranty. It was completed in about 2 hours after dropping it off. Thank you Oscar!

This particular dealership I did not purchase my car at. With that being said, this dealership has always take care of me. Twice my car came in for minor issues and it doesnt matter which door you enter on from. You are treated well. Both experiences here have exceptional customer care and service. They will keep you up to date on the status of repairs. I do not like im being sold extra or cheated like other dealership. I highly recommend the larry h miller dealerships in our valley. They are honest and everyone that I have recommend have meet the same exceptional care and service. Thank you to all the staff. Keep up the good work.

Mike is awesome, friendly and professional! Everyone is always so welcoming and helpful

Oscar was AMAZING! Had an oil change at Firestone and they installed the wrong oil filter and installed it upside down, causing MAJOR engine damage. Oscar was able to get a new engine and replace all parts in about 5 days! He documented everything and I was fully reimbursed for the repairs after their inspection. Will only use dealer service in the future.

Really impressed with the professionalism of the Larry Miller Jeep dealership. The service reps are very nice, friendly and take care of all your needs. Definitely recommend this dealership.

Thank you mike for always being quick and efficient when i go in! 10/10

My service engine light came on mobile time within the last four months. A part was not available fix my vehicle for over six months I need to do registration at the time so I was not able to drive my vehicle for six months it gets fixed. And then one month earlier my engine light comes on again and then I get a $500 service fee.

Very courteous, customer service is much much better than expected. I will take my Chrysler vehicle here for as long as I have it without a doubt. #1 Dealership in my opinion.

We always have a great experience thanks to Mike. He always keeps us updated on what’s going on with our vehicle.

Nick is service was very professional, courteous and speedy. Communication was excellent And I will continue to do business with LHM Avondale

Larry H Miller was quick and efficient. Excellent customer service!

Chris was the one who helped me & his customer service was amazing. Would definitely recommend him to get you guys squared away with any of your car service needs.

After I paid my Bill, I received a call the next day saying that I owe another $645. Mike said he entered Warranty on the Line rather than Parts and Labor. That was very upsetting. How does an established organization like this make that kind of mistake? Theyre supposed to do my shocks, but I believe Im going elsewhere.

I have been here several times and always treated well. Service staff is friendly and knowledgeable. Never had a bad experience and will continue to come back.

I had an appointment at 9 they didnt look at my car till 3 and he barely called me back to pick it up as they were closing. Then he never called me back with an estimate still waiting, every time I call hes not available.

I was very happy with the service. Everyone was so helpful and nice. I had only wished they had offered me a rental car as it was in the shop so long waiting on parts.

Had the passenger visor replaced. They also washed the vehicle. Always friendly service here.

Francisco helped me out with my two tires having nails in them. He made sure I got my warranty taken care of. Very helpful

Just not satisfied. They did not take care of the problem I paid for. Then, they wanted hundreds of dollars to check out what was wrong because they said they didn’t know. Then, if they were wrong, it was still going to cost thousands of dollars. I simply do not trust them now.

I took my Jeep Renagade for service and to have the tires rotated, I had a blowout last week so my daughter and I changed the tire and put the key for the lug nuts and the jack in the back of the jeep! So I get a call from the service department and they couldn’t find the lock I told them where I had put it but they couldn’t even find the jack that was rite inside the hatchback! I can’t believe they either wouldn’t have another lock and not even able to find the jack! So I did not get my tires rotated!

The person that service my vehicle was very knowledgeable and courteous Juan is very knowledgeable at his job and patient

Francisco Miranda is very professional & very helpful. He does his best to get you in & out with good quality.

Got an oil change and Francisco was such an amazing help. He explained everything that i needed to get fixed with great detail

Went to get a used car for around 10 grand didnt qualify for that but instead got a 2018 renegade with a little over 20000 miles for way more then I wanted to spend. The people there are great and professional.

I worked with Juan. He is always courteous and professional.

They met my car expectations Allie is an amazing person she did her best to get me the best deal and I love my car! Thank you ☺️

We Always receive respect with exceptional customer service.

I sat there for three hours waiting for my vehicle, only to find out you didnt have an oil filter for my Jeep?I should have known something was up with this place upon my arrival, I learned, it would take 3 hours to change the oil, even with an appointment? So, my wait began and after 3 hours, they tell me they didnt have the parts to do my oil change, after 3 hours of waiting!!!! I just dont understand why you wouldnt ensure you have the parts available when i made the appointment, much less when i got there? Why three hours later??? To make matters worse, when I escalated to the Manager, he acted surprised, eventhough he knew these filters have been on backorder for weeks. In addition, he offered no remedy or any attempt to redeem some sort of Customer satisfaction or resolution. To make things worse, when I asked for a number to thier corporate office, he said he didnt know it, but said I can look it up on the internet - Really?? So no surprise, based on the inept talent you have in this leadership role, its no wonder I went through what I did!!! I will never - ever go back to this place again!

Best service ever I love going there the workers are so friendly and kind they treat you like family

We love working with our Service Manager Mike, get job team!

I had an 830 appt and showed up about 15-20 mins early. I waiting til about 845 till the guy I had an appt with was able to get off the phone. I had been approached by 2 people in that time and offered to go inside for coffee but I declined. The wait at this time didnt bother me at all. However at about 10:15 10:20 I asked how much longer it might be. I was told my car was still in line and it would be another hour or so. I asked with an 830 appt im not even on a lift yet being serviced to which I was told we work them as they come in. I told them to cancel my service and Id go elsewhere as I set an appt for when I got done with my 12 hour shift and wanted to get it done on my way home. The employee came back and said they just got it on the lift and had already started draining it. If I didnt purchase the 3 oil changes for 90 bucks I probably wouldnt return due to this experience. Lucky for them they got 2 chances torectify this and show it was just a bad morning.

It was ok, it took some time but they did their job.They were really busy.

Great service and Francisco was very helpful.

It should not take 7 days to replace our Air Conditioner. We have used this place for 18 years and was not happy with having to wait this long to get our car back

Car was towed to dealership and repaired within 24 Hrs and available. Greatly appreciated for quick turnaround

Juan did such an amazing job with getting me situated!

The people are very nice explain everything like the service thanks

Carlos, my service advisor was great!

Awesome and friendly service, thanks Nick!:)

I’m very happy with my service advisor Juan who is always professional. I trust him and will always request him. Thank you

Oil change was very fast service advisors are very friendly and easy to talk

Great customer service! Very happy 😀

Personal was friendly and very helpful.

Mike Veselik, Service Advisor was extraordinary. Great communication, and job completely timely.

Mike Veslick is outstanding representative of Larry miller Dodge/Jeep

Everybody was super friendly, informative, and helpful. The part that was replaced was still causing issues, it was determined that it was a bad part, got replaced again (at no additional charge) and jeep has ran perfectly since.

Francisco is a great advisor. I recommend him 100%

Nick the service man was very friendly and keep me posted how things where going and also let me know the other things that I needed to get done

Mike as always was very professional and polite.The service was done in a timely manner.

I took the car in for an oil change was told it would take about 2 hours and after 2 hours was told that there were eight cars in front of me and I would have to go rent a car and leave mine. When arriving at the rental place I was told that Larry Miller would be taking care of the charge however when I returned the car the following day I had to pay for it. When I originally took the car in for the oil change I also asked that in my windshield wiper reservoir was fixed because the holes have been cut but that was not completed.

They take 5HOURS to do a Oil change. 😑

3hours for an oil change. Ridiculous with an appointment.

Great communication and super fast service.

Super fast and very professional

Oscar and Clint push to get the work done.

Always great service.

Excellent experience as always thanks 👏🏻👏🏻👏🏻

My experience was good; had no issues

Friendly service and done by requested time.

Did excellent window tint job

Special thanks for taking care of my lost key replacement.

Great customer service as always

Profesional contact me when services where done

Took in vehicle for service they had there for almost 2 weeks and nothing was found they told me i needed to leave it there for 2-3 weeks more because they needed there transmission tech to look at it

It took twice as long as expected (3 hours) for the oil change and associated service

Had oil change done on time and Professional

I had an appointment at 12pm and they took 4 hours to do my oil .