user
Smart Phone Repairz Austin
6015 Burnet Rd, Austin, TX 78757, United States
Appearance
Smart Phone Repairz Austin
Comments
Ch
Review №1

Very Professional, Knowledgeable, Expert Services. Reliable,Fast Fixes. Life Time Warranty. You Get What You Pay For. Repairing Electronic Devices Are ALWAYS Expensive. Its The Age Were Living In.As Long As I Get a Decent Warranty, Im HAPPY

Br
Review №2

I have used them several times for repairs of the years. Went in yesterday with an entirely dead iPhone 8 Plus. Quick turn around to tell me that sadly it is DEAD-Dead-dead and a repair that requires more specialization. Recommended another provider and was super great talking over the needs and my options!10/10 would recommend!

Da
Review №3

I went here to get my phone screen repaired. They repaired it and then the phone screen stopped working less than 1 week later. I did not drop my phone or do anything to it. I called shortly after telling them there was a black mark down my LCD screen. I asked if I could go in the next day (which was Sunday July 4) and was told yes. I then went the next day and they were closed, which wouldnt be a big deal since it was a holiday--except I specifically asked the day before.After I went in on July 5 they refused to honor their warranty. I left my contact information and asked for a call back or an email back from management, I never got one. I then called a few days later asking what was going on. They said they would not honor the warranty because it does not cover any LCD physical damage. The on-premise manager did say he would email me the contact information of corporate to escalate my request. I received an email.I will say the people were polite through the process, but I feel like they did not honor the warranty and they were non-responsive. The $100 for a new LCD screen isnt the end of the world, but it bothers me paying for something twice when I shouldnt have to. While Im sure it is possible I damaged the screen somehow, I do not believe I did. I believe I was given a bad LCD screen. On top of that--they never followed up back with me or did what they said.

Ph
Review №4

This place I would highly recommend. Took my limited phone here yesterday afternoon and Picked up this afternoon. Jared was very professional and went over every detail. This will be my to go place from now on. 10 out of 10

Sy
Review №5

This store has an older location in the mall one to the right and one to the left which is the newer one near the Japanese grocery store. Amber was extremely professional and knowledgeable and she helped me fix a software issue. Thank you so much, Amber, for taking time out to be hospitable and helpful. Have a blessed day.

En
Review №6

I dont know if its the same for everyone else, but the food was pretty good when I got it. Of course, its the same consistency as all of the Burger King food and the only thing that was wrong is that it seemed to throw the stuff was off work so that was a delay in taking my order and since I am much more of a grab and go person it did eat into my time a little bit since I was just expecting to just have my order taken and then wait. Apparently they were going through so much back and forth that I would dare say it was ever so slightly annoying to have to wait just a few more minutes, like maybe five or something to be served. And not really that big of a deal, and the stuff happens all the time. Honestly, just a slight pet peeve. However, the people are very very nice. All smiles and stuff, just extremely busy and they seem to be kind of stretched thin. I think they need to hire more people or something. Pretty good food and nice people, though.

Ty
Review №7

Good price, friendly service, quick turnaround. I got my phone screen replaced in one hour for $60.

Mo
Review №8

I have had many of my phone screens replaced here over the years, the quality is next to amazing. They have way better prices then ubreakifix and they also have same day turn around, definitely a good place for a phone repair

Ty
Review №9

Had several issues with the repair. Fixing one issue seemed to cause another issue. This caused me to return several times. I was told that if something unrelated to original repair broke that I would have to pay for a replacement item.I probably will not go back.

Sh
Review №10

I’m a real customer, that just left the store. My iPhone was in need of a repair. I drove 30 minutes to take my phone to this spot.There was something wrong with the port. A friend referred me and said, they have great service and they fixed his phone. I can’t agree more. Jerrod, I hope I spelled it correctly, was really nice and got my phone up and running. Very professional and courteous. Any other issues, I’ll be taking my phone back here. I’m pleased with the service today. Thanks Smart Phone Repairz, you guys exceeded my expectations.

af
Review №11

Very impressed with the service and knowledge.Jared was awesome to work with. Will definitely use again as needed along with letting family/friends know about them.Thanks!Manny

Co
Review №12

Service was quick, was an extraordinary price, and am satisfied with my phone repair. (Repaired the rear glass on my S10+)

Da
Review №13

A word of warning: A lot of this places positive Google reviews are fake. Read their Yelp reviews. They have a 2-star average there for a reason. Cheap screens and they dont honor their warranty. Avoid.

Sa
Review №14

My favorite place for any needed phone help. The price is very fair and the work is done right. Understaffed and busy though, so try to go when they’re less busy

Ca
Review №15

These folks have been SO nice and helpful working with me and my outdated phones that I am always dropping and cracking the screens. Theyre quick. They allow dogs! Their prices are very fair, theyre super nice and professional, and theyve gone above and beyond for me, even rushing one phone screen tinkering when I was headed out of town! HIGHLY recommend!.

Br
Review №16

Fixed my phone. Will definitely come back if I need more work done.🤘🏼

To
Review №17

Broken iPhone screen, dropped it off at 3:30pm and picked it up at 5pm (a few minutes earlier than they estimated). The woman working there was friendly and quick. Would definitely use again!

Fe
Review №18

Good service

pa
Review №19

Service was pretty quick and satisfactory, however I requested for specific model back cover and confirmed over phone, but a different model (other than I asked) was given to me..

Li
Review №20

Covid update. They rescued my phone, again. Fix was something much easier than I thought. In and out in under 20 minutes.co.oetent, well priced, fast and local. All things I can get behind.No nonsense service and support for phones. Totally honored the warranty in a repair and are FAST. Local and reasonable. Update : for my older phone they had to order the part. Called me as soon as it came in. The actual repair time turn around was quick.

S
Review №21

Went in For a damaged Screen repair.STOLE MY BATTERY they replace my battery with a fake battery it completely drained out after 1 month of usage.STEER CLEAR from these people

ba
Review №22

This place smelled like burnt plastic when I walked in.I shouldve turned around and walked back out and Id have been all the wiser.They charged me for a repair that didnt work: Told me the battery was damaged thou my phone turned on fine when I dropped it off. Non responsive touch screen was the original issue. $75 and 2 weeks later and still broken.AND I COULDVE JUST NOT PAID! THEY WOULDNT DO ANYTHING except keep a useless phone maybe.

Ph
Review №23

Great service, low prices and phone works like it just came out the box for the first time!!

Ri
Review №24

They fixed some things for my phone but messed up my phone I have a screen protector on and barely dropped my phone and it shattered and my front screen is coming off and I went there for them to fix it and it came off again and I found out they just try to super glue it back. To CHEAP DONT GO THERE!!!!!

Cy
Review №25

The gentleman were very polite and knowledgeable. I went to get a new screen and LCD repair on my grandsons IPhone 6 Plus. The wait time was fast. I recommend that you come here. Great customer service is hard to find...but not here!

Ca
Review №26

They are pretty fast on my phone not bad 😉 thats a two thumbs up. 👍👍🇺🇸🇺🇸

Ru
Review №27

Best experience ever. Wait time was reasonable, fair prices and great customer service. Thanks guys!

Ch
Review №28

My phone screen (Galaxy S6) had been cracked in a fall. Smartphone Repairz Austin fixed the glass of the screen very professionally, but a minor screen resolution happened a few weeks after the repair. Even though their warranty was expired, they replaced the entire screen free of charge, and my phone is now in perfect condition. Highly recommended.

Ja
Review №29

Better and more tasty Mexican food than most other restaurants in Austin. Carne Gusada is the best!Service from the ladies is excellent!

NO
Review №30

Great price and good service

OL
Review №31

Very great service, friendly, fast and very reasonable price I totally recommend.

mi
Review №32

Watch out! They fixed my iPhone 6 and put polorized glass on it without telling me. Which means i could not see the screen with my sunglasses on.They’re good but make sure you ask them about this issue before .

Si
Review №33

Ran in there Yesterday and went in today. The service is pretty cool. Everyone i spoke to has been pretty laid back so far. Love the Same Day Guarantee. Wish the phone carrier centers worked that way. Best Part For me Were the Prices. i Kept hearing some crazy numbers that id have to pay just to get a phone in good condition again. This place was The light at the end of the tunnel. Glad to have came across it online. Screens, cameras, digitizing...pft get it done here. hit the website for prices.

Ch
Review №34

I dropped off my S5 for to get my glass repaired. Glass was replaced in 3 hours. I received my phone back at 5pm and by 8pm my screen was turning purple and eventually blacked out. I took my phone back the next day when they opened and they told me that I cracked my LCD screen. They refused to hold themselves accountable for their faulty repair work. I know for a fact that I did not damage my LCD screen as the phone was working properly prior to repairs. I have since taken the phone to another shop and as soon as the saw my phone they advised that I had a pressure crack in the LCD screen due to overheating during the repair process of the glass. Smart Phone Repairz still refuses to fix my phone. PLEASE trust the bad review I am now stuck with a phone that has a nice new glass but a broken LCD screen due to this place. I would have been better off keeping the cracked screen at least I could still use my phone. My phone started to not function properly approx 4 hours after the repairs and they refuse to take responsibility even with a second expert opinion. It is obvious that they do not know what they are doing. PLEASE STAY AWAY. Sure the cost is very tempting but it is not worth it.

Je
Review №35

Ive had screen repairs on two devices - and iPad and a iPhone 5 - and in both cases the work was done while I waited or shopped in the nearby stores. Both were finished in about an hour. The cost is less than doing the repairs with Apple and definitely faster. Theres a comfortable waiting room with couches and coffee. Recommended Austin business.

Ca
Review №36

Called in the morning, dropped off mid morning, up and running before noon. Fast, efficient and very cost effective. They added a screen protector, talk about value add.

Ha
Review №37

These guys did a great job on fixing my iPhone 6 in a very quick turnaround time. Id recommend this store to anyone needing work done on a phone. Two thumbs up.

Cr
Review №38

I believe his name is Nelson? He was amazing- places like these will right away not really help you out and take your money. He went above and beyond this was my second time at this place and really helped me out. One thing i did not like was that supposedly they keep your information on record, well my information from my previous time there was no where to be found..I luckily had record of my bank statement to show.

Ra
Review №39

Excellent service, saved me money.

El
Review №40

They where very helpful, and ready to answer any questions needed. Also offered to check out other screens since I didn’t like the graphics/quility of the new one, without any hassle. I would definitely recommend them.

Bi
Review №41

Same day service. Reasonable prices. Convenient hours.

El
Review №42

Ive taken my phone here a few times and they always help me out, even when I thought it couldnt be done! Theyre always very honest about any possible charges/warranty coverages. I appreciate that they explain how their policy works.

Mr
Review №43

Very professional and knowledgeable of the business. The price is very reasonable. It was cheaper than five other cell phone repair places I went to. I recommend it.

so
Review №44

Best prices and best service around. Ive repaired my phone at other shops before, but will only stick with Smart Phone Repairz - ATX from now on. The service was so quick and friendly. I am very pleased!

Re
Review №45

My lcd started growing a green cloud. I called them on Saturday at 1:30 they had to order the part for my old Note 3 (that i love).i drove it to them right away. They got the part and replaced it by 4pm. My phone is prefect. Great service!

Lo
Review №46

Had to replace the LCD for my Nexus 6...they had to order the screen and it took 10 business days which is within the time frame they had stated. Actual repair took a little more than an hour. Happy with their service!

Ja
Review №47

Quick service and good technical expertise. They replaced my phone screen in 30 minutes charging less than originally promised. Great experience at this shop.Jamie Kane

Er
Review №48

The guy who took care of us this morning Pedro I believe was his name, was not only really polite but very helpful. And the best thing is that they told us that within the hour my iPhone 5c screen would be ready a lot faster than most other places I came here on a recommendation and because they had the lowest price, even though it was a little more than advertised they were super apologetic and honestly I didnt mind paying because my phone is like new. This is the definition on a good business fast, courteous and affordable.

To
Review №49

Came in with a cracked screen on a galaxy note8, Jarred took great care of me and fixed my phone like new, awesome! Thanks Jarred.

Am
Review №50

Great job fixing my phone and FAST! Prices very fair and Pedro is great.

Pe
Review №51

DO NOT COME HERE! Their prices are appealing because they use the cheapest material and barely know what theyre doing. Took my cracked iPhone 6S in for a simple screen replacement and got it back thinking it was great, that night I started taking a closer look and the screen they put on my phone doesnt fit because its not even the right size screen, the top left corner is bulging out. The business should start raising red flags as soon as you walk in. The people are not at all friendly, the store itself looks quite run down, and nobody is there (and when people are, theyre complaining about the terrible work this place did on their phones). They pushed me off when I came in to confront them about the mistake they made with my screen. Oh we ran out of screens come in some other time and well fix it. Unfortunately, I dont trust them to touch my phone again, by the sound of everybody elses reviews, I seem to be lucky my phone is even functioning. The only reason they have any good reviews is because theyre clearly payed for. Other phone repair shops in Austin are extremely familiar with this places work. They are constantly fixing the mistakes from this place (if youre one of the lucky ones and your phone is capable of being fixed). The bad reviews are absolutely real. Take your money to ATX Cell Repair on Mesa Dr. He charges about the same amount as Smart Phone Repairz except he knows exactly what hes doing. Very trust worthy, unlike the dimwits at Smart Phone Repairz.

Pe
Review №52

In December I went into Smart Phone Repairz in Austin. I needed a battery replacement for my Nexus 6p. I dropped off the phone for the replacement. When I came back, Smart Phone Repairz told me the phone would not turn on because there is an issue with the power button. I had to wait a week and a half to get my phone because of an error when being repaired.After I received my phone, it would turn off randomly and the signal was poor. I returned the phone to the same location. It turns out the phone battery was not installed improperly and was loose. I left the phone and had to return yet again because the store did not tell me that the antenna was nicked during the repair and needs to be sent to Fort Worth for soldering.After I received the phone, the battery once again started randomly shutting off. It is currently at this location because I am not letting them get away without a resolution.During this time I needed a new sim card and a replacement phone because an hour battery replacement took over a month due to the constant mistakes made by the store. The replacement phone cost me $108 and the sim card $10.I fear I need a new phone and they will not pay for the cost of replacement. The battery replacement cost me $60. If my knew they would botch my repair, I would never come here.I have repeatedly ask for the cost of my phone or replacement phone because they appear to have damaged to phone beyond repair. I also demanded to speak with corporate. The location refuses to give me a corporate phone number. They instead gave me an email. I contacted corporate by email to request a refund on the battery replacement and the cost of the phone. Corporate has not replied back. This is common with the company as they almost never contact me or communicate with me on whats going on.

Jo
Review №53

I thought my ipod touch was a goner! my screen was blacked out halfway making it impossible to use. dropped of device before work and when i picked up the device after work I could not believe that it had a broken screen hours ago. looks like new again! will refer/return for any devices needing repair!

An
Review №54

Really godd place to repair your cell phones. Staff is very friendly and willing to help.

So
Review №55

They replaced the glass on my galaxy s7 but instead of putting everything together properly they put what looks like glue from a hot glue gun on it and called it good. The back of the cell as well as the front were falling off within the hour. I have to keep it in a case at all times to hold it together.They said the fix would be an hour but ended up taking 4 hours. The posted prices are also not the price. They overcharge and would note give an itemized price listI would find a shop that will do quality work. This one does not.

Ge
Review №56

Excellent job! ! Im very happy with my Note II now that the glass is fixed. I will recommend you to all my friends.

Al
Review №57

This place was a hit and miss for me. I went one day and waited almost an hour before they told me that they wouldnt have a screen to repair my broken one until the next day. I was given a quote of a little over $100. I went in the next day but they only had a black screen to repair mine, I figured that I might as well do it because I was tired of waiting. They fixed it in a little over an hour except I paid about $70 for it. I didnt complain because it was a cheaper quote than the one I had received the day before but I highly doubt that their prices for the same repair changed that much from one day to the next.

ro
Review №58

Fixed like new. Only took about an hour or so. Andrew helped me find a new case as well. I would definitely recommend here to go!

He
Review №59

Did a great job on my 5C and for $100 cheaper than anywhere else.Fast, amazing and friendly! I break my phones often so they are life savers!Thanx guys!

Ma
Review №60

The blond female at the front desk was completely rude not to just us but to other customers. Talking to her friends at the same time she was ringing us up. Told 40 to 45 minute wait we were there for over an hour and a half. When the phone was actually done it was 40 minutes but were never called or told that the phone was done. She just let us sit there to hear her get into a argument with another customer. Completely unprofessional!

Da
Review №61

I took my s5 here to get the screen replaced and it took them 3 attempts and it was still so bad I ended up getting a new phone. They literally glued a new screen on leaving glue all around the edges and one corner peeling up. When I requested someone else to look at it, the second guy was appalled and said it shouldnt look like that. However they would have to order the part again and I would have to leave it. Came back to pick it up and the bottom back and app button didnt work or light up. They claimed it was already like that, again asked to speak with someone else. Every single time I went it was different people that all looked 18 and incompetent. I wouldnt even direct someone there that I hated. I took it to 1up repairs who said the repair was done so terribly it made him laugh and feel pity for me. From now on, I will always recommend 1up and never this joke of a shop.

An
Review №62

The best place to come toFix your phone ! The guys are super cool and fast’ pretty recommended!!

Ge
Review №63

I had to fix the screen for my samsung galaxy s6 edge. I called to see if they had the pice and they said yes, so I went to the store (which is not close to my house) to leave the phone. Once I was there they told me they did not had the piece and they had to order it. So, that was just fine. Then I went back when the piece was there and left me phone. When I got it the recent tabs button wasnt working, so I had to go back to the store so they could fix it. They ended up changing the screen which wasnt the problem and the part for the button too, but the screen had a black spot on it, so I had to leave the phone AGAIN and wait to see what happened. After that they called me to tell me that the phone was ready, so I went to the store. It ended up being that their screen didnt work and the recent tabs button wasnt the problem, but the actual screen they had put on it. After one week of driving there and back home they only refunded $20 back, and only wanted to give me 60 day guarantee after they told me the had been gotten defective parts! So, I complained and they ended up giving me 90 days. I dont know how bad they fixed the phone, but just after the guarantee ended the recent tabs button started to click itself and taking me out of apps, videos, calls, etc. They just ended up making everything worse. Not professional at all and I dont really think they know what theyre doing. DO NOT GO HERE. I wouldnt recommend it at all. There are many other stores who have better employees and a lot more professional staff dont risk it.

Ja
Review №64

My phone had a busted LCD Screen and touch sensor was gone. It being an older phone I had to have the part ordered, it took a week to ship but the repair was done well and the phone is as good as before it got broken. Better because the part was new. Pot a bad price considering the repair and parts.

su
Review №65

Great prices, knowledgeable staff, friendly service. We have had several smart phones repaired here from Galaxy to iPhones and every time its perfect.

J
Review №66

I had great luck with them. They honored the Groupon price and my phone was fixed in 30 minutes. No complaints here

Am
Review №67

These guys are awesome! !! theyre very nice and had my phone done in 45 minutes still on top of that. 30 day warranty I will be recommending smartphone repairs to my friends and family.Thank youSMART PHONE REPAIRZ

Ca
Review №68

Great experience, return customer.With my hands full of groceries, I shattered my iPhone screen for the first time (ouch!). The cashier at HEB recommended this business to me. They fixed it at a competitive rate. Pedro is very knowledgeable and helpful.On another visit, they diagnosed an issue with my gps (iPhone 6 motherboard/antenna issue). However, they told me it may not work. I drove away & realized the gps replacement part was still giving me problems. I called them and they said to come back they would fix it at no cost.I was out of town for a month, when I came back to their store they remembered me and fixed my gps. Thanks so much!!

J.
Review №69

Didnt take them long 2 repair the phone n the repair looks clean. I have other iPhones I plan on bringing in 2 get fixed....Nice little spot they have, clean inside with a decent sitting/waiting area.

Te
Review №70

So helpful and nice. They answer questions and do their best to make repairs fast.

Ja
Review №71

So so review here. Nearly 3 month ordeal.Took my wifes phone in to get screen fixed. They had to special order the screen and said they would call me when it came in. They never called. I called them and it had been in for days. Took phone in to get fixed and they said it would take 1 hour ish. I waited and it was like 2.5 hrs and they didnt really update me when they knew it was running longer than their commitment. Screen fixed but they broke the speaker so my wife could use her phone without a headset. They honored the broken speaker and said they would fix it but the speaker had to be special ordered. They said they would call when it came in. They never did and the special order ran much longer than the original timeframe they game. We finally get her phone all fixed and they honored their commitment.These guys have potential but they need to do a better job of communicating and setting expectations. Probably will go somewhere else next time.

Je
Review №72

Awful. Everything about it. I trusted the reviews on Google because they are typically right and now I wish I hadnt. They had never worked on a phone like mine before (Samsung Galaxy Alpha) and while it is a more uncommon phone, that does not excuse the crappy job they did replacing a simple camera lens. The part itself cost $4.00, they charged me $40.00 to order it and replace it. That in and of itself is not bad. The bad part is that after they told me they would have to take it completely apart to replace the lens, I let them keep it over night, and all they did was bend back the silver frame around the lens, remove/replace the lens, then bend it back on top. I can now feel the edge of the silver frame around the lens because it is so crinkly.If they would have just told me, we have never worked on this kind of phone, we dont know how, I would have respected them more. Instead they pretended like they knew what they were doing and did a crappy job. It truly doesnt even look like they attempted to take my phone apart.Such a waste of time and money. And prior to the shoddy workmanship, they gave me a constant runaround as far as when they would be available to fix it. I would call, they would say, come on in, its no problem. Then, after arriving, oh we dont have the part. (ONE TIME) or oh, the guy just left.) (TWO TIMES!) Finally I said, take it, call me when its ready. No call from them. I called and this is what I got.

Aa
Review №73

Been using them for years and theyre fantastic for service and pricing!

Ri
Review №74

Awesome customer service, quick turnaround and very reasonable prices. Its worth a drive across town when you know they will get it right.

Pa
Review №75

I dropped.my galaxy Samsung 6 in the toilet.Took it to smart phones repairz. For 22$.they had it completely restored within 48 hrs.Awesome experience.

Ya
Review №76

Awesome service, quick, and friendly! Got my phone repaired in less then 20 minutes. Highly recommend them!

mi
Review №77

Super cute at the front, shes totes nice! Great service and affordable af!

Ch
Review №78

I came by this place in hopes of getting my broken screen fixed and have left with such a poor display of professionalism. My screen was fixed using a glass replacement which was slightly larger than the stock glass from the initial purchase of the phone (which if it works, it works.) Coming in my only issue was my screen which was unusable. Now my charger port is loose. I first thought it was my chord so I purchased another, then realized it was the actual housing. As I returned to Austin I called them to inform of the situation and was told when I came in the following morning they could fix it for me, when I get there, they say its not our problem proceeded to lie to me and say now it works fine. Choose this place at your own risk or maybe after the employees have smoked a bowl or two...

Da
Review №79

Had my iPhone 6plus repaired, they fixed the screen but managed to break the speaker phone and I now dont get text notifications. How they managed this Im not sure. Bad customer service, they answer their phones when they please not when the customers are calling. I chose this plac based off of price and reviews and now Im stuck with a broken 6plus 150$ in the hole great!

Ka
Review №80

Beat place to go fix your phone

Ad
Review №81

These guys came through for me. They got my moms ipad 3 looking like new. If I had to criticize anything about this whole process was the lack of communication. The turn around to get fixed was originally 3 1/2 hours, but it took 3 days. We were in no rush to get it as long as it was done right, but just wish I could have got a more proactive call from these guys that things had changed. I was the one that had to stay on top of it to find the status.At any rate Ive had 2 experiences with these guys and its been good tech work on the repairs, so great job.

Ke
Review №82

AVOID THIS PLACE AT ALL COST: The worst service I ever experienced. There were three other customers in the store at the same time ..all were upset over service they were experiencing, from non-working phones after replair and twice the time to fix, when the repair guy came trolling in after a 2 hour wait to fix my phone. To add insult, they never acknowledged or apologized for the bad service when I brought it up.

An
Review №83

1st off, if you just need a simple ipod/phone screen replaced you might have better luck than me here.I wanted to like these guys, but overall it was a terrible experience. I brought in my brand new fancy phone (with a hairline crack in the screen) to have it replaced. Long-story-short, and after 2 weeks of having to re-visit them I ended up with the wrong screen, which is still loose, and finicky volume/power buttons.They left obvious pry marks on the phone while replacing the screen, voiding my warranty with AT&T. I now have to use my insurance and shell out another couple hundred dollars. And no refund for the poor work they did.The price was good, but the service was not.

Vi
Review №84

The service was amazing! They made sure I was taken care of right of way, and got my phone fixed is less then 15 mins. Definitely recommend them as a place for phone repair.

Ta
Review №85

Very good service. Fixed our iPhone screen and the service was fast and courteous.

De
Review №86

Took three days to look at and try different screen to be told they cannot fix it. I had to call to get updates because no one would call me back. DO NOT GO HERE. Guys do not know what theyre doing.

Ju
Review №87

This business has alot of integrity and my whole family has utilized their business and skills . We really apprecite their assistance in saving our phones....lol...

Da
Review №88

Have been a customer of Smart Phone Repairz for years. Highly recommended.

Wa
Review №89

BEWARE! This place is very appealing with their prices but I can assure you that it is not worth the hassle. I would advise to go to Cell Phone Repair even though their prices are much higher. This is truly a case where you get what you pay for. I dropped my phone off to have the screen replaced (glass only). Upon pick up, I was looking at my phone to inspect the repairs and to the untrained eye it seemed fine. The problem was that the screen was not fully set down in place and soon after I left, when pressing the home button, the screen popped in to place, cracking the screen once again. I called to inform them of this and the guy told me to just bring it back by and he would take care of it. As any working person knows, it is not exactly convenient to just come by. Nonetheless, I returned to the store at 5 pm. They refused to fix the phone because the screen was cracked (voiding their warranty) even though the crack was a direct result of their lack of repair. After arguing with them for and hour and a half, talking to multiple people, they finally decided to repair the phone. So at 6:30 they start the repair (a job that they advertise to only take 30 minutes). It wasnt until 8:45 that my phone was returned to me (they close at 8). Again, to the untrained eye, the repair seemed to have been done correctly. However, they did not dry the adhesive that keeps the screen attached to the frame. I thought it would dry on its own but since it had not dried by 5pm the next day, I called them again and they told me to just bring it by because the adhesive would only dry under a UV light. That not being an option, I took it to another shop (CPR) and they were shocked at how bad the repair job was and began to point out the many things that Smart Phone Repairz did wrong and showed me a few things Smart Phone Repairz had broken on my phone. I had them go ahead and clean, fix, and repair the so called repair I had already payed for. I left CPR a very happy customer and will NEVER do business with Smart Phone Repairz EVER again.

Hi
Review №90

Fast repairs and good customer service. I had a small issue with the repair but they took care of it right away.

Ki
Review №91

Great communication with a great price to fix the screen on my iPhone 6!! & it took less than 1 hour!! Would definitely recommend!!

Al
Review №92

Ive been here 3 times and it always fast and easy. Best prices as well when compared to other phone repair places!

Na
Review №93

Very poor communication. I was never notified of wait times for my phone and was forced to constantly check in with the store. I ended up asking for my damaged phone back because i cant wait 4 weeks for a repair. Predictably, they mailed it back several days after I requested so.This is unacceptable for any business, especially with zero compensation for time lost.I dropped my phone off on June 6th. Its now June 28th and I still dont have it. Im told Saturday? Awful service.

Ja
Review №94

I had a cracked LCD on my S4, they fixed it in about an hour. Great service, it was an expensive fix ($200) but thats just what it costs. I would recommend them to anyone.

ka
Review №95

I love this store good prices and good quality. This is the second time I go and my phone is better than ever

Za
Review №96

First of all, i’m not exactly sure how this kind of thing is supposed to work, but it doesn’t seem right. i brought my iphone 6 in because the glass was broken. quoted me an hour took an hour and a half and i got the phone back not so much as a scratch on the glass and under 80 dollars which is great. the most concerning thing is the actual display seems different. the brightness is only half what it used to be and the overall picture quality is fuzzy and weird.. i’ve had screen glass replaced before on multiple devices and this has never been an issue, but this time it seems like i got a lower quality resolution screen when i never needed anything but the glass replaced.. i was left confused.

To
Review №97

Brought my phone in for a cracked screen, repaired it in 1 hr then I left and one of the buttons fell out. They got a new button in and replaced it 2 weeks later . 5 days after getting this new screen my screen cracked again with no drop/damage or anything to it. The Crack started in the middle of the glass. I think they are using inferior replacement glass. Asked them to have manager to call me about it and I never got a call back.

Cr
Review №98

Repaired in under an hour. Great work!Highly recommend!!!

Ri
Review №99

Great price, service and timing. I recommend them highly.

Ev
Review №100

Great service always either same or next day repairs.

Information
67 Photos
100 Comments
4.2 Rating
  • Address:6015 Burnet Rd, Austin, TX 78757, United States
  • Site:http://smartphonerepairz.com/austin/
  • Phone:+1 512-902-1763
Categories
  • Electronics repair shop
  • Cell phone accessory store
  • Cell phone store
  • Computer repair service
Working hours
  • Monday:1–5PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Similar organizations