user
Total Pro Flooring
13581 Pond Springs Rd #101, Austin, TX 78729, United States
Appearance
Total Pro Flooring
Comments
Ma
Review №1

Great service and great company to work with. The installation of new carpet in our new house was just perfect. All done via texts after one phone call because I was remote. Chad and his team are just perfect, thank you for being so easy to work with.

Br
Review №2

Chad and his team are absolutely amazing. If you are looking to re-do your floors I truly hope you get the chance to work with Chad! My husband and I are first time buyers who have never re-done floors (or anything for that matter) so we didnt know all the questions to ask and how to go about the process but felt safe and comfortable work through it with Chad. Chad is honest, patient, trustworthy, kind and really cares about servicing his clients. We never felt taken advantage of or over priced. Him and his teams work is honest and it is amazing. I feel so lucky to have found him and am so excited about our new beautiful floors! Thank you Chad and team!!!

Ri
Review №3

Very happy customer! chad is extremely knowledgeable and helpful, especially for first-time home owners like myself. he boasts a great selection of quality product at honest and transparent prices. his team of contractors were efficient and professional - they did an amazing job installing beautiful carpet on our entire second floor as well as the stairs. follow-up with chad and his team for routine touch-ups as well as general carpet maintenance inquiries was easy and direct. you will be well taken care of here - before, during, and after installing new floors. 100% recommend.

Mi
Review №4

A long overdue review… I have worked with Chad Tafs for years on projects for us personally as well as referred Total Pro Flooring to countless clients. Everyone we have ever referred to him has been incredibly pleased with their professionalism, speed of response and great work. I can’t say enough good things about Chad and Total Pro Flooring, I highly recommend them!!

Ju
Review №5

Chad & team installed new wood floors on our entire first floor and installed carpet upstairs. We could not be happier with the final product. All of the installers were extremely professional and detail oriented. Construction can be very stressful but Chad & team made it a painless process. Highly recommended!!!

St
Review №6

Total Pro floors did our wood floors on our entire upstairs with quality, timeliness and professionalism. Chad and his team worked with my contractor, delivered an excellent product and they were faster than our originally predicted timeline.We then had them come back to complete a fun patterned staircase. Chad helped me pick out a fun pattern that was reasonably priced and the gentleman who completed the job was professional, clean and timely!! I would highly recommend this team and this company!! Thank you Chad and Co!!

La
Review №7

Knowledgeable staff and great to work with!UPDATE: We LOVE OUR FLOORS! The entire process was excellent from demo, to install, to finish work. The installers were professional and polite. Highly recommend working with Chad, William, Joe, Lyman, team of installers, and Toval.

Ja
Review №8

Chad, Robert, and the team did a fantastic job. First meeting and estimate were conducted and obtained quickly, and they ended up waiting around for us to make decisions and schedule meetings rather than the other way around. We paid exactly what we expected, the work was done quickly and effectively. Had all of our older homes ugly tan laminate flooring and tile removed and replaced with a beautiful dark, quality vinyl plank. Transformed our house to the way weve always wanted it. The amount of work that was done could have been way more stressful, but everything was done above our expectations and took a lot of physical and mental burden off our family. Highly recommended.

Th
Review №9

They keep sending me quotes via text and Ive never even contacted them. Cant even reply back to get them to stop. Theyre like a psycho ex-girlfriend with these texts. One star until they fix that.Edit: Chad was nice enough to message me and straighten out this mess. While I havent used their services, their customer service is pretty sweet. Im giving them five stars on their promptness and politeness.

Me
Review №10

Chad and his team are amazing! I cant say enough great things about their professionalism, how responsive they are, and the quality of their work. As a Realtor, I choose my partners carefully to ensure my clients are blown away by my recommendations. It is so important to me that my partners provide the same level of service that I provide- and that my clients feel well taken care of. On a recent project that we worked on together, I suggested to my clients that a change of flooring throughout the house would allow me to market their home for more money. They trusted my recommendation and with Total Pro Floorings home, we transformed the look of the home. The flooring replacement not only paid for itself in the sales price but brought multiple offers over asking because the home looked its very best! I cant wait for our next project together! Check out the before and after photos!

Ja
Review №11

Amazing work! The floor turned out beautiful, the guys worked hard and fast to get the job done. I’m thoroughly impressed and would use them again without hesitation!

Mi
Review №12

My experience working with Total Pro Flooring was great. The installers are wonderful. They are hard working, fast, and professional. I was very comfortable having them in my home. The whole process from first appointment to completion was easy, not stressful at all. I will use them for all my future flooring needs.

Vi
Review №13

Review is for materials only. They have a good selection of flooring and can order pretty much any flooring you ask for at great prices. They seemed to be able to get it in quicker than other places as well. I had issues with two and half boxes of flooring delivered damaged and unusable. Check your materials before installers arrive. Pushed the completion of my project back 2+ weeks. They didnt offer any replacements or refund. Communication is very poor and lacking at times. You have to pull strings to get ahold of anyone. Note: Materials pick up is at a different location than their showroom at a place with a different name. No mention of this by anyone at the company. More time wasted due to lack of communication.

Ra
Review №14

We called Total Pro to install some porcelain tile we purchased at our Lowes. They were great. Everyone we dealt with did an awesome job. We paid extra on labor due to the distance, but it was well worth it. Hugo and the other installers were fabulous. I would not hesitate for one second to recommend Total Pro!

De
Review №15

We had a fabulous experience with Total Pro Flooring. Chad and William were great to work with. Price was fair and reasonable, as well as straightforward. We purchased engineered wood but weren’t ready to install yet and they were great about holding onto it for us as long as we needed. The guys who installed were AMAZING! Punctual, professional and did a truly outstanding job. We couldn’t be more pleased and will definitely use them again in the future. Highly recommend!

Ja
Review №16

Total pro flooring is the premier flooring company in town! Chad and William always do what’s right by the customer and have great quality and pricing! I highly recommend them!

Be
Review №17

Chad and his team were fantastic throughout the entire process of updating the floors in our new home. We upgraded from gaudy mismatching peel&stick laminate and carpet (yes, carpet even in the master bath!) to hardwoods throughout everywhere except the kitchen and bathrooms (they got tile). The tile flooring install was done professionally and looks great.We had a hardwood product defect (from another vendor), but Chad and his install crew were quick to alert us right away as soon as they noticed, and then worked with us to remedy the problem and reschedule another install. Most other installers would have finished the job and said not my fault, but these guys earned my trust by doing things the right way.Jesus and the hardwood crew were hands down the best set of installers Ive worked with. They were on time every morning, respectful, clean, and did an incredibly professional job with 1400+ sq ft of hardwood and baseboard install.Overall, I was very impressed with the value and overall care Chad and his Total Pro team provided.

Ne
Review №18

I bought a 30x60 inch tile from Floor and Decor. I had the horrible idea to cheap out on the installation and hire an independent contractor off the street. It was a very bad idea, especially when dealing with such an uncommon tile size. Everything the contractor installed was crooked and to top it off he ghosted me before completing the job. I then hired another contractor who also ghosted me after he did part of the work. I then finally decided to do more research and found some true Total Pros. William came to give me an estimate and then he emailed me the quote the next day on a Thursday, the price was very competitive compared to other companies. I signed the contract on Friday and on Monday, Santos and his crew started the work. They worked so hard, 8:30 am till 7 pm, I was fine with it because I wanted this done ASAP. They finished up the work and fixed uneven areas the previous contractors messed up. They were done by Thursday noon, then the baseboards guys came, the installers name was Hugo, he was very professional too and did an excellent job. Everything was done by Friday afternoon. Before I started this tile adventure, I didnt realize the importance of hiring good installers, at the end of the day, youll walk on your floor everyday, so do yourself a favor and hire the professionals instead of independent contractors. Im very happy with my experience with Total Pros, Ill recommend them to everybody I know.

Wi
Review №19

Chad was quick to respond, very fair pricing, and was able to get our job request completed. Fast follow through and appreciated the quick turnaround!

Je
Review №20

Chad and his team did an excellent job of installing our new wood floors. Great job of communicating, setting expectations for the install and delivery a great product. We are very happy with the look of our new floors!

Te
Review №21

I rarely take time to review businesses, but our experience with Chad at Total Flooring was so positive and his team’s work so good, I wanted to share. Chad has a wealth of knowledge on wood flooring and is amazingly candid, responsive, and patient. We replaced about 1500 sq ft of wood flooring. Will use Total Flooring for other projects and highly recommend. (Don’t be turned off by the “showroom,” which is more like a man cave than a design center. He’s invested in talent vs. appearance.)

Ka
Review №22

I didnt get the chance to use them, but I did get a quote and Chad was super quick to respond and explained everything excellently. I hope to get the chance to hire them soon!

we
Review №23

I recently had new laminate floors and base boards installed throughout most of my home in Cedar Park. Chad worked with my project, assisting me with the order and purchase of materials from Floor and Decor. He was a great help along with his son William who works at Floor and Decor. Im very happy with my new floors and the team that installed them. Noe and his crew worked quickly, yet thoroughly to complete the project with beautiful results. I would highly recommend their services.

Al
Review №24

If you want it done right the first time, look no further! William and his team are great. :D They even do an additional quality inspection after each job is completed to insure top quality! You dont find that anywhere else.

In
Review №25

William came out to give me an estimate and Juan came the next day in the morning to install the backsplash in my kitchen. Juan did an EXCELLENT job, I am very happy with the result. Great price, good communication with William! Thank you Total Pro Flooring.

Co
Review №26

Helpful and professional. The office definitely looks like a workplace, and the friendly staff answers any questions quickly. I got several quotes and options from them. Their prices are competitive. I was not pushed into something I didnt like or couldnt afford. I havent bit the bullet do to some other household problems taking first seat, but I would definitely recommend these guys as Ive seen their work first hand.

Je
Review №27

By far the best company weve worked with during our remodel process. Quote was fair, accurate and had no hidden fees. They showed up when they said they would and finished when they said theyd be done. We used Total Pro for our tile work and Home Depot for our wood flooring-I wish we would have used Total Pro for all of it!

Ca
Review №28

I called Total Pro for about 1100sqft of space in our home. Chad came out and took measurements promptly and had an estimate for me the next day. Once we settled on the best option for my space he had me take some samples home. When we finally decided on flooring Chad sent his team over in a week. They were professional and did a great job in our house. They cleaned up after themselves well. The only reason I didnt give 5 stars was the amount of time they spent in my home, they were in and out in 2 days. As amazing as it was to have all the work knocked out, they were in the house until almost dark, 8pm on both days. Not so amazing during the week when you have kids to get fed and settled for bed when floors are being installed at the same time. Otherwise, we love our floors!

Ci
Review №29

Went to Floor n Decor and picked out flooring. They set me up with Total Pro Flooring through Installations Made Easy. NOT EASY! Nobody had me in their system and I had to make numerous calls to get someone out. When he did come out, he was obviously ill and coughing. I was very uneasy about this as I watch small children and dont need the germs. He wasnt able to do the thing I requested, but said he would measure and give me an estimate via email that evening. True to my experience thus far, none ever arrived. Both Floor n Decor and Total Pro Flooring really dropped the ball here!

Ma
Review №30

William and his team are just simply amazing. They are honest and never pushy. He is a kind and gentle and really knows his stuff. They do a fantastic job and do more than flooring.

Ga
Review №31

Beware of this company! 3 months after they did a improper installation they still wont honor their work or warranty. Got them through Floor and Decor, who also wont help their customer get closure.Even your review response below is wrong. No 100% refund request was made and theres nothing about grout!!!You cant even get your own teams facts right!!!

Br
Review №32

This was a fiasco and the team Total Pro sent out to my house was inept and unprofessional! Watch out and make sure who they send actually can lay floors. 5 Days to do a master suite floor. Messed up and left a huge bump, had to come pull up floor sand down (THE FRICKEN DUST WAS EVERYWHERE AGAIN BECAUSE THEY MESSED UP) This kid could never arrive in morning expected to be able to just hang and stay after 6:30pm for fricken 5 NIGHtS..showed up on Sunday at 4pm with two others!! Amatuers, Inept, Unprofessional. I would not wish this on anyone. The floor now sits with a mixture of ALL the dust from concrete etc and mineral spirit oil he took his one cloth and wiped all over the floor! It will take steam cleaning to possibly fix this.

Em
Review №33

William was fantastic throughout the entire process. Wasted weeks prepping and discussing the install for wood and once we finalized and agreed I cancelled on the other contractors to go with them and then they pulled out because installing this particular wood was too much responsibility. They dont want to take any liability and just waste your time. Wouldnt recommend at all.

Jo
Review №34

I️ have used Total Pro Flooring on many jobs. They are absolute professionals. They warranty their work and truly take responsibility and pride in their product! I️f you need any flooring tile or carpet, THEY EVEN DO COMPLETE BATH AND SHOWER TILE, call Jayson and Chad, they will take care of you!

Je
Review №35

Pro floors fixed the floor and saved my home! Chad kept his word that he always takes care of his customers. Faith and Love.

Dr
Review №36

Great company! I highly recommend Total Pro Flooring for all of your flooring needs.

Cr
Review №37

Total Pro Flooring, is an awesome company, they just know what they doing, awesome prices and great customer services, I highly recommend this company

Ro
Review №38

What a terrible experience! Chad the president is like dealing with a used car salesman. He is obnoxious and pushy and when asked to stop he just say “we have too much business and some want to work with you anyway.”Do yourself a favor and use someone else.

Ke
Review №39

I had Chad give me a quote eight years ago for wood flooring but decided not to then invest in replacing all the existing carpeting for hardwood. We decided now is the time for such a project and I found Chads old quote and gave him a call.I also called four other vendors. We chose Chad and the TotalPro team for several reasons:# An ITEMIZED quote (vs. from two vendors just bottom-line price; other two vendors bundled labor into the price of the wood);# A FAIR PRICE based on my analysis of the five quotes - TotalPro wasnt the cheapest or most expensive;# A willingness to work within my SCHEDULENoe and the install team of Mauro and Marc were outstanding!They demonstrated that we made a great decision in hiring Chad at TotalPro to take care of our flooring needs.We are extremely satisfied with the work product and couldnt recommend TotalPro Flooring more strongly. Wed be pleased to call on them again and we recommend them to our friends and neighbors!

Ni
Review №40

Chad and his crew did an amazing job! Highly recommended!

Mi
Review №41

Total pro flooring has fast and efficient service. Highly recommend!

Jo
Review №42

Nice job

Information
62 Photos
42 Comments
4.3 Rating
  • Address:13581 Pond Springs Rd #101, Austin, TX 78729, United States
  • Site:http://totalproflooring.com/
  • Phone:+1 512-601-4271
Categories
  • Carpet store
  • Flooring store
  • Flooring contractor
  • Tile store
  • Wood and laminate flooring supplier
  • Wood floor installation service
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
  • Service guarantee:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations