We have now had two deliveries to our home in Round Rock (for an online order) on the same item (coffee table) and both times the coffee tables have arrived damaged!!! This second delivery completed just minutes ago, they delivered clearly a floor model or an already returned item since it was delivered in a MOVING BLANKET and not even in a box!!!! The only reason we agreed to do home delivery was because the Round Rock store, the Austin store, and Cedar Park stores all charge $50 to do a store pickup!!! This is exactly why we didnt want to do home delivery, because you can never check the product before accepting it, then you have to wait forever to do a return / exchange pickup. Of course no guarantee on blemish free product, and no accountability. Just sit on the phone in queue to try to get another return or exchange delivery scheduled. Then you have to wait you have to wait and wait for a few weeks for your next return / exchange delivery window to arrive. Then once you get it, good luck on it not being damaged product right out of the box, or right out of the MOVING BLANKET!!! Even then more wait because the return process takes at least two weeks and thats if it is in stock. Thoroughly disgusted with this company.

I absolutely love going to this Rooms To Go location and this location only. The customer service provided by Adria is wonderful, she makes the store what it is. If it weren’t for Adria I wouldn’t come back but she has been phenomenal and has met all of my needs and I look forward to continuing doing business at this location for years to come

We recently went to shop for a new sofa at Rooms To Go. From the minute we walked in the store, we were greeted by an associate, Andres, who was amazing from start to finish. He stayed with us through the whole process and was super knowledgeable and helpful. We wont up purchasing a sleeper sofa, recliner, ottoman and rug. If youre in the market for new furniture, great selection, and fantastic customer service, dont hesitate to shop at Rooms To Go.

Nadia at 9500 S I35 Austin location is the best! She is very nice and friendly. She was extremely patient with me while I was trying to make decisions on my purchase. I was given many different options to assist me to make the right choice. My customer service experience with Nadia was excellent as she really has lots of knowledge of the products. She made my visit easy and I highly recommend her for your next shopping experience and I am looking forward to receiving my purchases in the near future!

We had a lovely experience with Nadia at the Southpark Meadows location. She was patient and kind and checkout was fast once we decided what we wanted to purchase. We hope to be back to purchase a recliner soon!

Andres Cantu was awesome! He perfectly answered so many questions! We love rooms to go because of Andres :)

Nadia was very nice and helpful. She doesn’t rush it to any sales but tried to make sure things fit in our new house. She was also kind enough to try to have our shipment to arrive earlier to sync with our previous purchase at Room To Go. Very happy and look forward to the delivery

Had a great experience today! Leslie was amazing, she went out of her way and really took care of our family. If you want great customer service and an honest salesperson who is willing to go the extra mile, then ask for Leslie at the Southpark Meadows location.

I had a great experience at this location. The customer service provided by Nadia was perfect. I bought a new living room set and I’ll probably be returning to buy a new dining set very soon.

NADIA!!!! I have to say you are AMAZING!!! I’m glad we came here and you helped us. You made our experience here nice and very easy.... straightforward and we didn’t even have questions, you broke everything down and answered any questions we would have had in mind. Thank you. Much appreciated. We will definitely come again and so ask for you. Thanks again.

My sofa was delivered missing a piece. Given the run around for weeks...finally they sent the piece with all these wires and stuff. The chair i bought at the same time as the sofa was out of stock. It finally arrived today, delivery driver opened the box and there were no legs for the chair. Mind you I went in the store and ordered this stuff months ago. So now they said 6 weeks on the legs for the chair. So now I have legs to put on when they arrive. Why am I putting this stuff together? They are quick to get their $282 per month on this stuff but I didnt get the brand new furniture I am paying for. I should be able to use the furniture and the parts that come with it.

Harold and Lilly were my sales people. They stuck with me the whole time to make sure everything went smoothly. I enjoyed our conversation as well as their interest in making sure I got exactly what I wanted. My purchase was reasonable; not breaking the bank or adding a ton of debt to my plate. Its worth going back for another purchase.

We were greeted at the door by a polite young man named Andres who was extremely helpful and knowledgeable. We had several questions about purchasing a new mattress and Andres was able to answer all our questions while never being a pushy salesperson. We shopped at several other furniture stores the same day, but none made us feel as welcomed as Andres! He happily showed us every mattress around our price range, explained all the options, and we purchased one of them from Rooms to Go. Andres was even able to arrange for delivery over a month out which was when we needed the bed. Thank you Rooms to Go and Andres!

I do not recommend anyone shopping here. Unless u dont mind waiting pass 4months to receive your order and 9 times out of ten your order will be wrong and then you have to wait more months to get that and then it will be broken or the wrong size or color. Then you have to wait another month or 2. To receive that. Still havent received my correct full order. I ask to to be reimbursed and guess what? I have to wait 2 more weeks for that! Never again will I spend almost $7,000 at this place!!

Andres was very helpful and knowledgeable of his work. He helped us find all the necessary furniture at the prefect delivery/ availability date. He was able to assist us during our busy schedule and with a short time frame to move out of our place. I would recommend Andres to anyone.We definitely thank him for his patience and are very grateful for the great service.

My husband and I were shopping for a sectional and dining room set for our new home. Andres greeted us at the door and was quick to answer any questions as we worked our way through the showroom trying out different sets. He was very patient with all our questions and was very knowledgeable. When it came time to make our purchase he clearly explained all the prices and how the home delivery would be scheduled and work. We had a great shopping experience and cannot wait for our furniture to arrive!

I worked with Nadia Scznzny. At the South Austin location. Very pleased how smooth the whole process was. Cant wait for my furniture.

So, I didn’t even make a purchase at this location. I called in looking for information to go by later and buy a mattress. I however messed up, this location was further south than I expected, so I ended up going to the north location. However, I want to take a moment to point out that despite my confusion on locations, Andres was freaking stellar. Answered all my questions and was enthusiastic on helping me find the right fit for my needs! I implore anyone looking to work with someone who cares about the service to consumers, he’s the guy you want to see!

The salesman Andres Cantu was very informative and polite.Answered all our questions and explained thoroughlyHe was very professional and had great customer serviceWould come back to buy from him

I had my furniture delivered about 3 weeks ago, after waiting 2 months. They were unable to install the mirror to the dresser because they had sent the wrong hardware. We had to get in contact with them so they can send us the correct hardware. Yesterday we received the new hardware… well turns out it’s still the wrong hardware. So here I am sitting with an uninstalled mirror!I am very disappointed with them. God knows when I’m going to have a complete bedroom set.Needless to say this will be the last time I order from them.

I had a great experience at Rooms to Go! Andres was my salesperson and he was so helpful and patient (as I looked at every single couch in the showroom) and he helped me pick out the perfect one for my needs along with some great coffee and side tables that were on sale. Thank you!

My sales person was very knowledgeable, efficient, interested, and helpful. I found exactly what I was looking for! The Austin store contacted the Midland store and delivery to my home in San Angelo was arranged. The furniture arrived in excellent shape. I am very very pleased!

Very impressed with my salesman. From the moment I walked through the door to a day after he continued to answer all my questions. Advised me the pros and cons about the sofa sets and had excellent recommendations with how to set up cords for the power recliners. Looking forward to our delivery!

I had an awesome experience shopping at Rooms To Go today. Nadia greeted me at door and took me directly to the showroom furniture I was interested in. She also helped me with a new dining set. Nadia was very knowledgeable and helped me customize my living and dining area to my taste. The paperwork was also a breeze. Thank you Nadia for your outstanding support! I would definitely recommend you to my friends and family looking to buy furniture in the future.

Alex, did a good job. Good service, good furniture.

Aaron Helped us a lot we really appreciated his customer service! My mom especially appreciated all the info he provided and he was extremely professional, made sure we got the best deal with the best looking couches. Thank you for all of your help- Val

Nadia was top notch! So helpful! We were getting pretty stressed from not being able to find the right living room set due to so many being out of stock, but she pulled through and ended up finding us something amazing AND getting it delivered when we needed it. She never tried to pressure us into buying extra stuff. Total professional! She was calm, cool, and collected and I’d totally buy furniture from her again! Thanks Nadia!!!

Rooms to go south was a much better experience than round rock. Andres was very patient, quick and informative. Much appreciated!

I was very pleased with the customer service at this location. If you happen to visit ask for Isaia his attentive service was great!

Great customer service! We worked with Robert and from the moment we walked in the door he was friendly and helpful with what we were looking for to fit our budget and new home. He was not pushy trying to get a sale and recommended multiple different options when we were narrowing down our search so that all our needs were met including budget and delivery!

Nadia was awesome!!! I went in looking for just one thing, which she helped me find through the website and order it. While I was there, I decided to look at other furniture. She let me browse at my own speed, but was still around to answer questions when I had them.

Javier was very nice and helpful really enjoy spending time looking around sales floor happy to have gone to RTG.

We had a helpful, experienced sales associate. Gave us our space, was there when we had questions. Prices were competitive.

Aileen Lopez was awesome!!! She was super nice and attentive without being over bearing or pushy. I hate buying, shopping much less looking at furniture and she made our experience pleasant. We would recommend her to everyone and will be back to purchase for the rest of our home!

Great experience at Rooms To Go! Moving into my first “big girl” apartment and Andres helped me find the perfect bedroom set and mattress. So many options. Excited for it to arrive!

For starters we were lied to. I understand things being on back order but we were PROMISED and GUARANTIED that our mattress wouldn’t be on the floor this day. The only reason we purchased from here is for the sole purpose that our bed wasn’t going to be on the floor for months. I was told to wait at my home from the hours of 2-6 so they can drop my order off. Unfortunately it still hasn’t arrived and I’m stuck here waiting for a bed frame that isn’t coming until October 19th the piece of the bed frame that was supposed to arrive today wouldn’t have even been able to hold my mattress up from the floor. It took me hours to get ahold of customer service just to be transferred to the store location. At first they tried telling us that our arrival date wasn’t even supposed be today but we had receipts so they changed their story up. I will never EVER recommend anyone to go here for furniture and Watch out for a woman named Sharon who works there because she is just full of empty promises and doesn’t care about her customers. Apparently all she cares about is her commission.

1st delivery and skipped appointment: Rooms To Go has the absolute worst delivery service. They dropped my couch 4-5 times, broke the frame, and gouged the wood base. I call their customer service line and they are super helpful A+ and they get me one ordered for replacement. It takes 2.5 months but I understand. Fast forward to my new delivery date and the driver sits on the side street of my apartment calls and immediately hangs up. I try to return the call because I was watching the tracker. The line won’t go through, it has a constant busy signal. They immediately leave. I call the store location and they say there isn’t anything that can be done. I call their customer service line and they also tell me they can’t do anything. The driver is already out of the area. Then they proceed to tell me that they will have to submit another order because my replacement will be sent back to the manufacturer because they have to place a whole new order.2nd Delivery: I went through the trouble of spending hours on hold escalating with your customer care team and then you have the audacity to say that you are dealing with this internally? So I, the customer, have to sit by and waste my time without resolution because it’s being taken care of internally? Well your delivery team strikes again!Well, as you should know, the delivery team did show up today. That’s a step in the right direction but that is sadly where it stops. The delivery guys TOPPLE my replacement couch. They had it standing on its end, longways, and left it unattended on the dolly. Well when it came crashing down it landed on top of the dolly gouging/splintering the wood, damaging the black underliner to where it’s visibly sagging and causing light scuffing. These pictures are from the 2nd delivery they just delivered.

I was kindly greeted as I walked in and I was able to describe the type of sofa I was looking for. Javier showed me a few options that met the criteria and answered all my questions. Process was super easy and I left with a delivery date 4 weeks away. I would highly recommend Rooms To Go for all of your furniture needs.

Andrés Cantu was great. Super friendly and not pushy at all. Helped me find exactly what I was looking for and was able to get delivery exactly when I needed it. Can’t say enough good about him. Thank you so much Andres.

Wish I could give no stars!Beautiful furniture, however delivery is terrible! Ordered online and paid $2200 for dining table with chairs and a matching buffet. Didnt have all my furniture on original delivery. Missing dining chair had to be reordered and then delivered two weeks later. Delivery procedure is horrible. Second delivery never showed up. I had to call customer service to find out the chair was not on the truck a second time! No notice, no phone call to me! It has to be delivered again! Horrible service!! I will not purchase from Rooms To Go again. Ashley Furniture is much better!

We walked in at 7pm on a Saturday night expecting to order a Mattress, Box spring, and Bedroom furniture with knowledgeable straight answers from a salesperson..LESLIE M. WAS AMAZING! As soon as we walked in she greeted us and guided us through the store. She had an answer to every question and gave clear and confident responses. Thank you Rooms To Go for employing such dedicated staff!

Robert was an *incredible* customer service professional. He was able to give great advice and validate my thinking, but also was not pushy and gave me space to consider my choices. Id definitely return to this location for any other furniture needs in my future!

Andres was very helpful and knowledgeable with the furniture. Andres was friendly and I will definitely return in the future to purchase more furniture.

We were so fortunate to have Lily as our salesperson. She was very helpful and fun to work with!

We had the pleasure of working with Nadia at the South Park Meadows location. She was incredibly helpful and not pushy whatsoever. Nadia gave me time and space to make a decision, and was welcoming when I returned to make my purchase. I highly recommend working with Nadia for your next big purchase.

Andres is great!! He was so patient and helped us find great living room furniture! I would highly recommend finding him at Rooms-To-Go

Had a great experience at this location today, Leslie Mendez assisted me. Ordered a Loveseat with hideaway bed. Good bang for my buck. I cant wait for it to be delivered! Thanks Leslie and Rooms 2 Go!! 🙋

Kurt Machemehl gave us great customer service. If I could give more than 5 stars, I would. He help out with our styles, colors, ect... we were looking for. Great knowledge of all products in the showroom. Weve been to to South Austin location a few times and always ask for Kurt. If he is not there, we would ask for next day of his work so we could come back. My wife and I decided since service was so good, he would give him all of our business.10 stars......

I have ordered a few pieces of furniture from Rooms To Go in Nashville and this was my first time ordering in Austin. Every time I’ve had a good experience! The furniture is what you’d expect. Well priced, decently made, readily available furniture! It’s not custom or high-end but it’s reliable and perfect for families with kids or those on a budget. I just got my second electric recliner and the delivery team showed up as expected, on time, took the chair up the stairs (2 flights) and set it up. Chair is comfy and I’m happy again with my service. I’ve shopped around a lot of different furniture places and this is always the least headache with the most accommodating delivery. Thanks!

Nadia, at the Southpark Meadows location, was a great help! She gave me time to browse & was readily available when I had questions. She facilitated our purchase quickly, seamlessly & with complete knowledge of pick up/ delivery process. We highly recommend her!

We had a great experience at Rooms-To-Go! Javier was great with asking us questions about what we wanted and what we liked! He helped with explaining different mattresses and pillows in order for us to pick things that suited to what we wanted! Fantastic service! I hope we’ll be able to come back again once we figure out more things about our new home! :)

Thank you so much Nadia Scznsny for making my experience at Rooms To Go very easy and pleasant. If you are looking for a customer service rep at Rooms To Go please go with Nadia. She provides a every detail package for you and gives you so many options to choose from and you can choose what better fits for you. Definitely going back! Thank you once again!

Andres was extremely helpful and very patient with us. He made it easy to feel comfortable with our choices and did everything possible to accommodate to our needs. Get this guy a bonus check!

I went here to buy a rustic black bed. Rest of the furniture was discontinued but was able to get this beautiful bed!

I truly do not like writing negative reviews, but after the fraudulent activity at this location I feel that I should warn potential customers. I went in with my dad to purchase a bed for my son over the weekend, and the salesgirl acted extremely unprofessionally, attaching the optional (and additional $170 cost) warranty to the total purchase price without first clearing it with us. When she began to review the details of the warranty, we asked about the price. That’s when she came clean and told us we were charged for it, and her intention was to review the details after the fact. We insisted on complaining to the manager, whose only response was “we can refund you.” Unfortunately this illegal activity seems like it must be common practice there. I will not shop there again.

Aaron was awesome! I’m not typically rooms-2-go kind of girl, but I’m really grateful I walked in here. Aaron was quick, efficient, and professional - got everything I needed with super quick shipping in under an hour. One of the easiest furniture shopping experiences I’ve ever had

Nadia greeted us at the door and was very helpful. Allowed us to browse around comfortably at our own leisure and answered all of our questions. Ask for her next time you stop by the Southpark meadows location.

Nadia at the South Austin location was both extremely knowledgeable and helpful on all the products. Even referred me to her husband to help me moved the bed. Thank you so much for giving us a great deal on our new King size bed.

As soon as we walked in, Aaron approached us very friendly. He was extremely patient and helpful and very funny. We not only found the living room set we wanted but we also enjoy the entire shopping process. Highly recommend this location and definitely go see our sales guys Aaron!!

I went there to buy my living room and dining table ((Marie Lynn)) was helping us to find what we looking for she was nice and have all the knowledge to show us and explain the different and all kind they have we get a really good deal and get what really want manger was nice they offer us discount and free shipping if we want to buy carpet I am very happy with my experience and will review back when I get the delivery at January 6 .

We originally went to the RTG in Southpark Meadows (Austin, TX) in April to look for a couch. Nadia was eager to help, patient, and attentive, and she didn’t pressure us to buy that day. We returned to the same store at the end of July to purchase a mattress and we’re happy that she was able to help us again. Again, she was patient, informative, and attentive, and she helped us get a great deal on a mattress and a living room set. If you are shopping at Rooms To Go, do yourself a favor and go see Nadia at the Southpark Meadows location in Austin!

Nadia was so helpful! She explained the terms and conditions perfectly. She didn’t pressure you and truly wanted you to make the best decision for your home decor needs. Thanks Nadia!

Nadia was wonderful! Very supportive without being pushy. I basically refurnished my house and she was very patient... even with my 4 year old son. I would definitely recommend going to R2G and working with Nadia!

Sales Rep Nadia provided great ideas, answered all questions, got us scheduled and out the door within 45 min.

Visit rooms to go I completely recommend It! rich and beautiful inventory, I was helped by Lilly Parker who’s is absolutely amazing! Great customer service and unbelievably helpful. Can’t wait to make my next purchase.

Nadia was so sweet and helpful. She took the time to show us different options and we never felt rushed. Awesome service!

Nadia was fun and easy to work with and most of all very very patient. Well recommended for her understanding and friendliness. Thank you Nadia

Nadia helped us find a new sofa set and tv console. She was very helpful by showing us all of our different options. She was patient and understanding even when our kids were getting impatient. Thank you, Nadia! Recommending you to others who need to purchase furniture from RTG!

Andres was very knowledgeable and helped me find exactly what I was looking for. He was willing to walk around the showroom floor and help me find the pieces I was interested in. Very friendly and professional.

We worked with Leslie to purchase a couch. We had a great experience and are grateful for her patience. She was always very helpful, informative, understanding, and the opposite of pushy. We wanted to make sure we were getting a good deal and the exact couch we wanted, so we shopped around. And after coming back through the store multiple times over a weekend, we finally pulled the trigger, and she was there to help us the whole way.

Kurt is an excellent salesperson who is straightforward and really works to give the customer what they want and then also what they need. He worked with us diligently as we were first time purchasing furniture! Thanks to Kurt!

Their lack of communication resulted in the loss of a sale and a bad review.after waiting over three weeks for the couches to be available, they finally gave me a 4 hour window for a Saturday delivery. Then waited until the last 11 minutes of that window to text me the delivery was rescheduled to that evening. I called the number on the text, waited on hold for 30 minutes for someone to speak with; no one answered, so I called the store. The manager said he would cancel the delivery and reschedule on Monday; he never called. So, when I called on Tuesday I was told the couches were put back into inventory and delivered to someone else. My couches wouldnt be ready for another three months. Why didnt they just reschedule the delivery like they said they would do?! I was given a refund and they received this bad review. I will not do business with this company in the future!

Not only they sent the wrong color, but they decided to left the boxes with the rest of the furniture in my living room with the excuse that they cannot install the rest of the entertainment center because we got the base on the wrong color. They just left saying that the right piece will arrive Nov 28 leaving the wrong color base in the living room, and the rest of the center in boxes. I called in, and they move it to today. Again, they sent the base badly damaged, they had to send it back with a new date Dec 5th for the new piece.I decided to spend my weekend putting the rest of the center together, and when I reported this they only deducted $50 out of the installation fee, because they left the boxes inside my house, not outside as normal delivery. Lame...My fault, I should know better by now...

Nadia was very accommodating, she looked into every question we had, very knowledgeable and absolutely professional! Easy process and we were in and out after everything was chosen! We are very happy with the customer service she provided!

Nadia was wonderful - made our furniture purchase a completely seamless and pleasant experience!

Wife and I went shopping for a new loveseat. Alex did a wonderful job of guiding in finding exactly what we needed. The whole process took less than an hour. If only we could leave as happy from all the stores we go to!

Had a great experience here. Our salesman, Chris, was not the least bit pushy and was quite helpful. He looked out for us and made the buying process really painless. I feel like I came away with a great deal on a full furniture set and can’t wait until it’s all delivered.

Aaron was our salesman. He greeted us when we came in and a few more times as we we were walking around the store. We found him when we were ready to purchase and we are glad we did. He was super friendly and knowledgeable. Highly recommend!!

My experience here:1. My bed was delivered after 3 months with a broken head board. I had an option to return the whole piece. However, I wanted to return just the headboard to replace it. Customer Care dodged the return policy within 48 hours (as they did not tell me about this - why would they tell if they dont care about customers). If not returned in 48 hours, it is your problem to chase till you get the broken parts replaced.2. Second headboard was broken again after two weeks of wait time. Now, Im done and wanted them to take all of it back. And, learnt the hard core policy of Rooms to Go that they wont take returns once it is in customers place.3. There wont be any compensation whatsoever.4. The store manager said, there is no one above her to escalate this problem (really?!)My humble to who are thinking to shop at RTG advise as follows:1. avoid RTG by all costs.2. If you have an undelivered order better cancel it.3. If you want to get it delivered and found it broken, send it back without thinking twice. Else, They will only try to replace the broken parts and not take it back even when they fail to replace.PS: My issue cant be a one time mistake. If you read the comments, you will know how many customers do faced/facing this issue. in fact my neighbor too mentioned, he kept getting broken products delivered and the replacements were broken too.I will not be surprised if RTG goes out of business due to sub-standard customer support & policies.

We were greeted by Javier Uresti upon entering with our family of 4, with two crazy nap-resistant the toddlers in tow. He led us straight to the sectional we were looking for, and also suggested some other sectionals in a similar style that he thought we would like. He was extremely knowledgeable with all our questions, checked in with us without being pushy & was extremely patient with our kids. We are so happy we found the couch of our dreams thanks to Javier!

We reallllly had a wonderful experience and was constantly checked on as we ran through the store like crazy picking furniture by NADIA🤩💙 She was even super when we had finished up paper work and all I seen couches I liked better walking out the door so......... I looked ove there where we said our goodbyes and Thank-yous and she knew exactly what I was thinking and she made it happen. Yup I changed couches 🛋and bammmm...happy campers we are😁💙

Adria was fantastic to work with! This was BY FAR the easier and most enjoyable experience I’ve ever had purchasing furniture. You can count on me returning in the future. Thank you so much!!

Bed was delivered with wrong information, set up was not included.....delivery guys were rude and tried intimidation but had to put a stop to it immediately verbally with me having to cuss....reported incident only to be informed set up would NOThappen and Rooms To Go offered to refund delivery fee....Ugh bad business and so much customer serviceUghUpdateTodd Store manager came to the rescue and resolved problems....That’s Customer Service!Five Stars it is

Thank you Harold for your patience and for answering all our questions. My wife had fun picking out our living room set. Now waiting anxiously for our furniture to be delivered.-Rick

Went into Rooms to Go today and had the loveliest experience buying a bedroom set. My sales associate Adria, went above and beyond to make sure I walked out satisfied and happy with my furniture selection. She did an incredible job and will be coming back for all my home decor- I sure will be asking for her again!

The sales team was excellent! Leslie was my salesperson and was very helpful and enthusiastic in helping me find the right furniture for my apartment. I will definitely be a repeat customer with their store.

Great place. Helpful staff. Nadia was very knowledgeable and friendly. 10/10

My fiancé and I are very different. I did research, knew what I wanted, and walked in ready to purchase. My fiancé likes to browse and contemplate. Robert greeted us upon walking in and immediately caught our vibe. He gave us the space to browse but stayed close to patiently answer our questions. He gave great advice on all of our purchases and we left extremely happy. Excellent customer service, great prices, and options to fit both of our personalities.

Ahmed Ghani was friendly and extremely helpful. He provided great detail about the furniture and financing options. Would definitely ask for him next time we need additional furniture.

Nadia was wonderful very polite and patient we went to the Southpark Meadows location made our decision cant wait for it to arrive

My boyfriend and I were shopping for furniture and everywhere we went had sold out all the pieces we were interested in, but when we came to rooms to go Leslie worked with us for about two hours and found us the perfect living room set and mattress. We are so grateful for all her help and can’t wait to get the furniture delivered!

I bought furniture back in September 2020, received my furniture in 2 separate delivery dates one in October and the other one in November. Everything was fine until all of furniture from November was damaged. So luckily the people who delivered it report it and so my replacement furniture was delivered 3 times with it being damaged every single time... & still waiting for my tv console to be delivered since the back is complete damaged and still nothing..... and the fact that I’m being charged for all those extra delivery is crazy. I didn’t sign up for this. Now my electric recliners don’t work and for my understanding they were going to bring me a new one but instead they brought me a piece back in January. Haven’t received a technician to come and repair it. Tried calling multiple times and each I’ve either been on hold for 2hrs+ or they hang up. Customer service is the WORST. Please don’t shop at my Rooms To Go.

Aileen was so helpful in our shopping experience this morning! She listened to all our needs and helped us find everything we needed!

Adria was excellent and made the experience very easy. Long story short, she is stellar and you should go see her! Go buy something already!

Avoid rooms to go! Or at least this location. We have ordered a bedroom set from here. Both deliveries, the dresser was damaged. We finally just accepted it out of frustration. 1 year later, we decided to order a dining table set. We spoke to the sales representative about our frustration with our previous order and she assured us everything would be fine. After waiting a month, the table set was delivered with a missing bench. All I was told was, “sorry, we aren’t sure what happened and the order is still locked so we will have to call you back in a few days.” So frustrating and this will definitely be our last order from rooms to go.

Just got my furniture delivered on Saturday..after waiting 3 months for it...ALL THE PIECES WERE DELIVERED DAMAGED..they will not refund us, told us we can re-select. The same thing happened with my daughters bedroom set..I tried giving them a 2nd chance and they still disappointed me...

Our Sales Associate, Leslie Mendez, was fantastic! Very patient and helpful! We wanted an extra piece that didnt come with the set we were purchasing so she searched the whole store and website until she found one that worked for us. Definitely went above and beyond!

We actually found a sturdy a beautiful sectional. Just got it delivered today. We dont really need any other seating in or living room anymore. Even our two pawboys had a conversation about the new FURniture!

Overall, not a great experience. Ordered a kitchen table, and it was delivered with two broken chairs and torn leather. We called customer service, and they said they would not be able to deliver new chairs for almost 2 months. When asked what an alternative option was, we were told we needed to go to the store for an exchange or refund. We went in asking for a refund, and the floor sales representative told us we would need to call customer service. After spending an hour on hold with customer service, and one minute with an agent, we were sent back to talk to an unpleasant saleswoman at the store, who told us she knew nothing about a refund, and we needed to call customer service. We returned to the store, found our original sales person and asked for our refund on the spot as we didn’t want to wait for a new set of chairs to be delivered so far out, and possibly show up broken again. We were directed to the manager, who promptly gave us the refund with no hassle. Aside from the run-around it took to get the refund and send the broken materials back, the only thing bumping this review up to three stars was the helpfulness of the salesman Ken, and Manager Jordan at getting our situation handled before we left the store. If you buy furniture from Rooms To Go, which I amnow cautious about, I would still recommend working with either of them.

Room to Go is the worst furniture Store I ever seen . Especially, the manger and the stuff at the south Austin. Their behavior is so bad and they are not nice especially the manager. He doesn’t solve your problem and he seems a big bigot too.