Not bad, but not great either. Prices a little high. Service slower than expected. Minimal communication. They will sign you up for additional service appointments you didnt make. ...and they will offer to appraise your car so they can buy it off you while it is serviced.

I had 2 visits for repairs The first was a 1 star experience, very disorganized and unprofessional. I had a recall for airbags. Ironically, I had a recall on a Honda the week before. Night and day. My 2nd visit to AutoNation was for a repair and I had a much better experience. I will raise my 1 star review to a 3.

I went in to purchase a new key. A locksmith for cars on jollyville I called quoted me 189.00. I got my key at AutoNation for 38.45. the service tech was really nice and checked my key to make certain it worked. My key does not have a computer chip but I have to believe the dealership will be less than the locksmith I called on any key.

Horrible service. I was quoted $2,700 for a High Voltage Disconnect Relay that the warranty booklet says is covered under the Voltec Warranty for my 2017 Chevy Volt. The Service Representative, Dillion, couldnt explain to me why it wasnt covered and told me I had to call GM Customer Service. I asked him for the number for GM Customer Service and he told me to google it. Ive been back and for with GM Customer Service, which says the op code is covered under the Voltec Warranty, but they cant get ahold of the service department to get it straightened out. I just tried calling them to figure out why they werent answering and pressing 1 for the service department keeps putting you back to the main menu, which is the same experience the GM Customer Service had when trying to call them.Update: The day after I posted this I finally got a response from the dealership. This was almost a week after being told they wouldnt cover it and first attempting to contact GM customer support. They said that the manager found that the part was covered under warranty and they would cover it. It still took 3 more days to complete the repair and I was still without my car for over 3 weeks, and charged for the battery that they let run down while it sat running on the lot for a week before they even attempted to diagnose it. I asked for a loaner car but they said there was none available because of the car/electronics shortage. There was no other attempt from the dealership to make up for all the trouble I went through and lack of support. Even though I got my car back, they still deserve a 1 star review. Ill be looking for another service department and not buying another GM car.

I had AutoNation service my Volt for 45k miles service, new wiper blades, and a check engine light (Service High Voltage Charging System message). I thought I got a very good value for all the items I received - I was actually expecting to pay more, but fortunately the check engine light issue was a simple low-level coolant problem, and Autonation was honest about it and charged me very little to fix that. Chad was the service technician I talked to and he was fast, helpful and friendly. I will go back there again next time I need my Volt serviced.

Worst service ever. I had an 9:30am appointment and it took 2 hours and 45 minutes and me saying to cancel my appointment before they even started working on my car. I came for a oil change and a new battery. Ghb o some where else unless you have all day to spare.

It was clean. It only took 2 hrs vs.4 hrs. My service person was nice. The drive was worth the service today.

I need some parts, I contacted the service departmen several times threw the website, i still have not heard back from them. So I went & did the same thing thew the Marble Falls Chevy location and they responded immediately.

The worst service I have dealt with in my life. Unprofessional, unorganized, uncaring.Short version: The staff could not care less about you or your vehicle. The management does not care to remedy any situations. The lack of communication between the staff is pitiful. Even if you go in person to rectify a situation, they will simply pacify you and pass off the responsibility to someone else instead of actually being a manager and handling a situation. They do not follow through on their word.I initially took the vehicle in due to some leaks in the turbo/AC unit.I took my car in to AutoNation on December 15th and was helped by Christopher G. Three days after they had taken in my car, it had not been looked at. I called and asked to speak to the service manager and reached the voicemail of Chris Flores. I left a review last month about how terrible the services were already going. I was later contacted by the ORIGINAL Chris thinking that I was in contact with the service manager. In this conversation I was told that I would be reimbursed for the Uber costs that were already racking up due to the long wait.I communicated with Christopher via text for the next couple weeks (yes, weeks) about the status of my vehicle. When I was finally able to pick up my vehicle, I made sure to mention the offer of reimbursement, where I was then told that they had sent in text that it was only up to $150. At the point of picking up my vehicle, I was over $300 in Uber charges JUST going back and forth to work and once to Walmart. I asked for proof of the claim that it was only up to $150 and showed that I had no such message.This is when it was revealed that the service manager that I thought I had been talking to was not even working with the company anymore. The actual service managers name was apparently Bobby. I left with my car and was told that someone would be in contact regarding the miscommunication over the Uber reimbursements. I hadnt heard anything so I went in person to the location and asked to speak to the general manager. When I explained the situation, he did not help whatsoever. He instead tracked down the service manager and walked away once the SM was found.This service manager had started two days prior to our meeting. Meaning that this was now technically service manager #3 that I needed results/answers from. I talked to him and was told I would get a full reimbursement as soon as possible. THREE WEEKS after getting my car back, I was finally contacted by someone about a check for $220 being available for pick up with no explanation on why it was $100 less than promised. I reminded them that it was supposed to be over $300 and the response I got was that I was welcome to contact the service manager. As if I hadnt tried multiple times.I asked for all communication to be continued solely through email so I had everything in writing. That was four days ago and I have heard nothing.

Shopping for cars is nothing I ever look forward to. And then, I started working with Haley at Autonation and realized that the car buying process can actually be really fun, informative, and surprisingly exciting! It is rare to find someone who has an internal drive for excellence and a work ethic that is client-centered and not commission-focused. Haley is a breath of fresh air. She has worked tirelessly to find the perfect vehicle for me and my family. She’s put up with a lot from me and somehow still found a way to get the deal done despite my very particular parameters. If you’re in the market for a new or used car, make an appointment with Haley. She’ll treat you with respect and fairness. I’ve officially changed my mind about the car buying process!

Great buying experience @ AutoNation Chevy West Austin! Quick & efficient service by Sean & Darren. They were able to answer all my questions through the buying process, never once felt pressured. At the end, walked out with a terrific truck from them, very satisfied with the experience - Awesome job Sean!Eric C.

They have the BEST customer service. During this difficult time it is important to feel valued.

I called and I found a car that I wanted and I asked if they can hold it for 1 day because I really wanted it and he said yes.. on my way there they txted me and said the car just sold.. high demand and they only way it was for me to deposit money or pre approve from the bank which they didnt mean that at all.Very bad experience for the second times within a month.

Bradley is an amazingly chill service rep

I know that this time could be kind of different, but they took almost 6 hours to do the service of my car, in the other hand when I got here, they took like 25 min to attend me, so I think that something could be better with the service station.

I have just purchased my third vehicle from AutoNation Chevrolet West Austin. The service was outstanding yet again along with working with me to get the price I was comfortable with. Danny Diaz was great to work with and was very helpful along Darren McKay! I will definitely be back again! Thanks guys!

Hayley is one of the best sales persons I have ever worked with. As a previous car salesman, I never felt pressured or that I was being played in the work-up. Thank you Hayley for being such a personable saleswoman and I wish for your continued success and growth within AutoNation! You are the face and voice of West Austin Chevrolet!Dax Roberts

Have taken several vehicles there over the past few years. Making an appointment is a good idea. Pull right into the service bay and one of the team will come out to greet you. They do the basic maintenance up to more complex systems. Nice waiting area if you arent dropping off. Generally good with follow up when vehicle needs to be there for a bigger repair.

Decent pricing and relatively fast service for a dealer (1 hour oil change if you get there at 7:30AM with an appointment). Its nice that the service writers cash you out. Need to work on attending in coming customers, if you have a service writer in training you could have them doing that. Henna does a better job on attending incoming customers but AN has better pricing and is a more convenient location for me.

I want to start by saying this is my first Google review because my experience merits five stars. I brought my wife’s Tahoe to Autonation Chevrolet and worked with service advisor, Chad Lindeman. I won’t bore the readers with the service details, as this is a customer service review. Chard greeted me in the service area with a strong handshake and an honest conversation. He put me right at ease and continuously asked about wife’s needs for her Tahoe while working out the service details. Everything ran smoothly and Chad kept me updated from start to finish. Bottom line, Chad’s customer service was exemplary and we will definitely be coming back to see him.

This is the best dealership experience I have ever had. They are always friendly and super quick! Super shout out to Hal Bogatz. He is always on top of his game and a very nice man. Thanks!

We have worked with and known Haley Crussen for the past 3 to 4 years. She worked diligently on getting our first lease into a 2018 Colorado and now our 2020 Equinox. Haley has been at Chevy for several years now which speaks volumes. Haley is a wonderful salesperson and works hard to get you into the vehicle you are looking for. Ask for Haley when you go to Chevy AutoNation in northwest Austin.🥳👩‍💻😀😎

Nothing but a good experience. This was by far one of the best car buying experiences I have had in a while. I had spent the better part of three weeks researching and looking at trucks and got hosed by most dealerships in the San Antonio area. Either the price of the truck was too high and they were unwilling to negotiate or they tried to jack my trade in. Not AutoNation. After a long Saturday afternoon looking at trucks in San Antonio, my wife found this awesome deal all the way up north Austin at AutoNation. We put in a call and realized we wouldnt be at the dealership until 630P, 30 minutes before they closed. A manager took the call assured my wife and I he would stay open within reason and then went out to the truck and gave us a quick rundown. If we decided to buy, everyone would stay late to take care of us. I got to the dealership at exactly 630 and within 30 minutes we had closed the deal. Everything was seamless from the price on the truck to the price on my trade. The salesman—Sean Greenwood—was outstanding. He had awesome customer service, was patient, professional, and did his best to accommodate what we needed. I would definitely go back and recommend this dealer. I know everyones dealer experiences are personal and different from one to the next but even after I bought the truck a trim piece flew off the bed liner. A quick email to Sean and AutoNation had the part ordered and installed in 48-hours. These guys were top notch and after driving up again from San Antonio to get the trim replaced, Sean offered additional customer service amenities that felt good as a customer to hear. Those things dont happen too often in a world where financial belts are tight and the bottom line has to be met. AutoNation and Sean Greenwood went out of their way to make our experience one hell of a deal.

I had the opportunity to work with Casey, and it was an AMAZING experience. They had the car I was interested in waiting for me, we’re available to answer any/all of my questions, and made the process smooth and easy. The next time I make a purchase, this is where I will go!

I need to wait for 10 min for someone to attend and then 5 more min. to talk to the Customer care specialist. And then wait 10min the longue for a loaner vehicle.Scheduled an appointment with 2 week advance notice for a loaner vehicle. When I turn up on the day of appointment, the person who scheduled the appointment wasnt working there anymore.No response after calling the service several times over 2 days.Update - Called in after 6 months, having a same issue from my previous visit. Wanted to book an appointment, they take at least 2 days for diagnosis and if you need a loaner, there are 89 people in the waiting list.

Great service

Great experience coming in. Was a little earlier, and a walk in was ahead of me, but they met with me on time. While talking with a specialist the service manager came over, greeted me and asked about my visit.I talked a bit about my driving experience, recall service notice I found on the chevy app, and some other pain points for me. He did explain the reason for some issues I had, avoiding anything further, but I didnt press the point. I can on another visit if I feel its bad enough.Spent more than I planned to, but I understood I wasnt gonna get outta there for free. Held off on some services and wasnt given grief for it.Was given a shuttle ride back to my apartment, and although service isnt completeas of now, I think they went above and beyond for me as a first time Chevy buyer. Tony and Corey were great, friendly but genuine.

Had my car sitting there for 3 MONTHS to fix an electrical issue that they never ended up fixing! Ordered a part for 800 dollars that didn’t fix the problem and than when I asked the manager Tony Do for a refund he threatened to call the police on me if I didnt return his loaner by end of day. NEVER GO HERE, GO ANYWHERE ELSE !

I normally hate this place but its the nearest Chevy location to me so I suck it up. This may have been the best visit. I used Hal as my advisor since he was nice the last time. This trip was actually the first time everything was smooth sailing. Someone even walked to my car as I was walking out and greeted me and asked me my name and told me who my advisor was. Thats all Ive asked for the last few years.

The sales staff was great. I didnt purchase from AutoNation. I am at the service department now and they are trying. Originally said about an hour but now Jacob is saying 4 hours. He is trying to find a loaner now...we will see.

I had gone to a few other dealerships looking to replace my car. At each one, I had felt the customer service wasnt great. I was treated poorly by pushy salesman who just wanted to close a deal. I stopped by Autonation Chevrolet on a whim and was pleasantly surprised by the staff! Mark the salesman was patient with any questions I had and was accommodating to all of my needs as a customer. Everyone at Autonation was incredibly friendly and honest during the car buying process! I recommend Autonation Chevrolet to all looking to purchase their next vehicle. I have even recommended Mark personally to a friend who was looking for their next car. Ill definitely be back to do future business with this dealership. Thanks Mark and staff at Autonation Chevrolet!

Carl Brooks was very hands on and professional. He worked out a great deal on the perfect vehicle for our family.

Great customer service. Good place to service your car.

Tony the service manager. Was absolutely fantastic. Couldnt ask for a better guy to help us with our trucks service.

T Ferguson did a great job making sure everything went great

Terrible customer service. If you want to be treated like a mushroom, this is your dealership! I had to contact the service advisor more than once to get a reply. I asked to speak to the service manager and they pawned me off on some Bobby Flores voicemail who never returned my call either. I thought Rush Chevy was bad, but Autonation West in Austin is worse!

In for an oil change, the young man that helped us was very nice.

Been waiting almost 4 hours for replacement keys on a recall notice. Christian quoted me 1 maybe 2 hours. Never come here. Unless you like waiting forever.

Friendly knowledgeable staff, purchased several cars here. Quality staff

My 2010 Equinox saved my life in a bad accident. When I needed a new car after the accident, Wallace Lundgren took care of all the paperwork and personally delivered the car! I got the same in a 2012.There has been a turnover in service advisors but now that I have found Chad, I feel at home again. Oil change, lube and rotation was $29.95 with coupon and I was out in 45 mins.I recommend these guys without hesitation....

Took them 2 1/2 hours to change my oil. Plus they kept calling me even after getting my oil changed to schedule an appointment. They would call at like 8:30pm at night. Way too late to be calling. They even called on a Sunday night once. Who is working at these hours doing the calling?

Horrible Communication, Disgraceful Management. Management refused to go above and beyond despite pretending like they were. Experience with transmission failing in brand new car was handled so poorly, will not be buying another Chevrolet product.

Jake great service advisor..work was completed promptly.

Great place to buy a car, they always are friendly and treat you like family

Went there from a recommendation from a friend. Not only did they make me wait near five hours but they also told me the car I wanted was not right for me. I know what I want. They then tried to sell me a VERY old car with near 100k miles to me and then asked for a 3k down payment.DO NOT GO HERE. CarMax got me exactly what I needed for 0 down. And less then 500 a month.

Nice people great service, they are the expert. Recommend this service center.

Great customer service and quality workmanship!

Sat at the dealer for 4 HOURS for a simple state inspection which should take an hour max

Excellent service has always been my experience at this location.

We dont have that part for your chevy truck

Always good customer service.

WORST SERVICE DEPARTMENT EVER! Two hour appointments Take Five, items have been stolen out of vehicles and said work not even executed. Unbelievably disappointing!

Tried calling the service department nobody answers been waiting on the phone for damn near 10mins this should tell if they are too busy to answer because they are fixing chevys then buy a ford!

Dont do it. Keep driving to a different Chevrolet location!

Best car buying experience!

After my experience, Im going to Hewlett for my service.

Said I would have to wait about a week to set up an appointment just to check my car engine. Asked for an appointment in the afternoon and said that it would be harder to service even if I had an appointment??? Why have an appointment option available if you are just going to be first come first serve.

Attention to details making customers happy

I got my car in 2014 sonic the emeploye are great and friendly too Im came to get oil change but I found two thing wrong with car and I told me I had warranty on my car but I been almost 4 hrs that the bad part what can we do just go with it .and I have one only 🤓

They jammed my engine causing 6000 dollars in repairs. The management here will straight up lie to your face about what they did with you car. Do not let them touch your car its not worth the risk.

Courteous and fast service

Was fast and friendly

They don’t take care of problems that actually in their statements as it should be

Nice place.

Just stay away.

Great dealership

In and out fine

Super good attention. Explanation of the reason for the service and not to mention the magnificent attention of the GENARO seller in the sale of the car as well as the attention in everything and he speaks Spanish .....