Had oil change everyone was very pleasant and let us no what was wrong with tires which I will call to make an appointment for.

New tires and oil changeGreat deal on the tiresThe car was done and ready when it was promised

Excellent as always, extremely reliable, always a thorough car inspection and their service recommendations are always accurate. Whenever an issue or question comes up they always ask and inform me. They always service my truck correctly and in a timely manner each and every time. The service at LeBrun Nissan is impressive, would recommend without hesitation

Friendly and knowledgeable. No high pressure. Car ready when they said it would be.

The service manager, Tim, is awesome and honest! The tech who gave us a ride to mall while car was getting worked on was great as well! This is the ONLY Dealer service Dept that I trust and feel truly cares about their customers! They deserve an award for being the best!

Service was quick.....maybe too quick as mentioned above.

Rich Miller, has always advised us on our service needs and we appriciate it and keeps our car running smoothly Thank you so much

We had an amazing experience!! Wonderful sales people that were dedicated to making our experience stress free. We would definitely recommend buying a vehicle at LeBrun.

I would like to start by saying I have dealt with many car salesmen and Chris DAmato at Lebrun Nissan in Auburn, NY is above and beyond any other I have ever dealt with. Chris is an exceptional person and pleasant to deal with. He is patience, understanding and not pushy. He wants what is best for the customer and isnt just looking to make a sale. Let me tell you, I do not usually write reviews but Chris made an impression worth sharing.

Same issues as last, plus water coming in car through vents. Under warranty and still charged me because they couldnt fix the leak problem so technically they needed some reimbursement because they werent able to work on other cars. Seems like they should have told me they werent going to be able to help me from the first phone call because they were unqualified for that job.

Was able to get me right in with no prior appointment, due to car breaking down. Everyone is pleasant there.

My headlight needed to be replaced. I called just 10 minutes before close and the service writer said come in (I was 3mins down the road). He was going to have me come back until a service employee said that he could stay and do it. I was very thankful to have it fixed since it was hard to see in the country roads I had to drive on. Thank you to writer Tony and tech Steve!

Terrible. Very rude when called for a warranty issue. Not helpful at all with the issue I was having. Just threw hourly rates of 150+ at me to even look at vehicle. What happened to people who care and are friendly and helpful?

Very friendly and helpful staff along with a professional environment. I helped my daughter lease a Sentra and felt confident everyone at Lebrun was honest and genuine. No pressure sales experience. Shout out to Sirena our sales person, Alex in finance and Phil the sales manager.

Best car dealership experience I have ever had. Excellent service all the way around. Other auto dealerships should take lessons from LeBrun. They will always have my business.

I was so impressed with Phil and Alex at LeBrun Nissan in Auburn this past weekend. It has been a very long time since I have had a new car (pre-owned) but certainly new to me. I live in Webster and there is a Vision Nissan dealership there and I just did not have the feeling that I was being taken seriously then. Im so glad I waited because at LeBrun we found the same car with 10k less miles and at the price I was looking to pay. I cant say enough about my experience and how positive and effortless it was. Thank you to such a wonderful team and thank you for finding me my dream car!

I bought a 2021 rogue. I was exposed to covid in the dealership. They were so good. They informed me about the incident and kept my new car inside until I was able to pick it up. Love this place and keep going back!

Great experience, returned my end-of-lease 2017 Rogue and it was extremely fast and enjoyable!Edit: I left my garage door opener and EZ-Pass inside my returned Rogue and when I reached out, they said they had it and would mail it to me. Was never mailed to me, called multiple times and was told to call back and that they hadnt seen it, and was ghosted and ignored multiple times by email by the person that said they found my items and would mail them to me.Final Edit: Going to change my review to a 3 star, the employee that said they had my items reached out to me the same day this review was replied to and said they would ship it that day. I received both items yesterday. Sad that I had to leave a review like this to get them but I appreciate the help in asking your employees (I tried calling again several times but was redirected and not given any help previously).

Very nice service. Was done in a reasonable time.

Very nice experience. Mike Kelly, Phil Lebrun and Alex, treated us well. No stress with the purchase.

When I called, I was offered an appointment for the same day. When I arrived, I got right in. It was done quickly while I checked out the cars in the showroom and watched t.v. The staff was friendly and efficient as always.

Had a very great experience purchasing a car from LeBrun Nissan. Enjoyed working with Alex Clark in purchasing my 2012 Liberty. Highly recommend LeBrun for anyone looking to purchase a vehicle. They made it easy.

Good peoples, no grind. It is a car dealership so I cant give um 5 stars. ;)

I was treated with extreme professionalism and they answered all my questions. I was treated like family.

Very professional yet friendly and easy to do business with

The Sales and Service departments are exceptional to work with. Always go above and beyond.

Very pleased 😀

Very helpful and quick

The service garage staff were efficient and very good. I was very disappointed in the staff member where I paid my bill. Given the pandemic and the precautions expected by both business and customer, I was sitting in the waiting area, watching the staff member behind the counter. She was not wearing a mask and was periodically coughing into her hand. When I came up to pay, she put on a mask. I did not see any effort to sanitize her hands or anything else. She offered a pen, I used my own. More educations and enforcement of employee precautions are necessary.

You guys have been great!Thank u so much

My A/C went while on vacation. They were able to repair it the next day. Everyone was knowledgeable and friendly. The communication was excellent.

My husband and I went in around 10am. We had a wonderful saleswoman that helped us. We finalized everything around noon and we were able to pick up my new car that evening. It was a smooth process without feeling any sales pressure.

Was very happy to see that they have replaced one of their service advisors!

I was looking for a certified used Frontier and LeBrun had several available. I ended up with a truck that had quite a few accessories as well as a 6 foot bed. Am very happy with my purchase and the buying experience as well. My salesman, Sky, worked with me to get my payment where I needed to be and the process was relaxed and not high-pressured. I also had new brakes and a serpentine belt installed without any extra charge. The service department appears to be efficient, reliable, and well-run. I would highly recommend anyone looking for a vehicle to check out LeBrun Nissan in Auburn NY.

Actually it is my wifes car that has been a nightmare. It has been several weeks and multiple trips to just try to get a faulty sear belt latch replaced on a late model pathfinder. A litany of wrong parts ordered and installed, wrong parts shipped, not to mention the very questionable reliability. Seat belt systems should not go bad

An honest car dealership, a pleasure doing business with them.

My car was in need of inspection before the end of April. Very polite scheduler, no problems dropping off car, was politely led to the inside (I was wearing a mask) and waited while reading. (There was a NOISY game show on TV but another gentleman was watching....so I just read my book til he left...then quickly lowered the volume.) Inspection was done in about 20-25 minutes....all was well....I paid and went on my way (with a CLEAN CAR).

Great prices, friendly service, honest. The service department is effective and offers fair prices. The customer service is especially warm. Not pushy. On my second vehicle purchased here, pleased with the second one still.

Everyone was extremely Nice& supportive towards meHighly recommend going here

Service Dept, listened to me and we discussed the work that needed to be done now and what coud be deferred. I appreciated that there was no pressure on me.

Absolutely worth the hour drive! Bought one car and loved the experience so much that when I needed a second car I knew exactly where I was going! And when its time again I will continue to return. Highly recommend this dealer! A+

The sales person, Sky, took the time to explain the options on the car we were interested in before we talked about any trade or financing...Which was very different than we had experienced at another dealership... It was a very positive experience all around..

I always receive friendly, courteous customer service at LeBrun Nissan. Im very happy with both times I have leased a vehicle from them:)

We called to schedule an appointment, as the brakes were spongy and the car had sat in the garage since December. There was extensive work to be done: brakes all the way around and calipers, new battery, reseal tires on the wheels. All of this work was done in a day! We were able to get the car back by the end of the day! Great service.

The service department at LeBrun in Auburn were wonderful when dealing with the work that needed to be done on my 2019 Pathfinder. I could not have been more pleased. The vehicle had been cleaned and looked as nice as it did when I picked it up at the dealership when it was brand new.

I was pleasantly surprised to be treated respectfully during the whole process.

Very friendly people work there .

I love the guys and service from LeBrun Nissan and I love my new Rogue

Vehicle done ahead of schedule. Courteous service adviser and payment processing.

Dropped a friend off to pick up their vehicle after recall work was done. They told her she needed work that her warranty should cover but they said wasnt covered.

Never come back again

A little pricey but always friendly & great service

Its always a pleasure dealing with the staff at LeBruns. They always take time to talk to you and make you feel youre part of the family.

I received a fair/competitive price for my trade in and the new Nissan Pathfinder I bought. It is rare these days to truly feel comfortable in and trusting of a car dealership, but I did at Lebrun Nissan. The salesman and owners were very good to me throughout the process and made me feel like family.

The guys here are amazing and so helpful in the service department!

Very refreshing, they actually care about their customers.

Service here is as good as you can get. Rich is excellent which is self evident by all of the Service Awards on his desk. Wont bring my Nissans anywhere else.

GREAT SERVICE AND FRIENDLY STAFF! I FEEL SAFE AND CONFIDENT WITH LEBRUN FOR ALL MY NEEDS! WILL DEFINITELY PURCHASE MY NEXT CAR HERE! THANK YOU!

Utterly the worst customer service after the sale ever. Dont bother complaining the family owners, as they only care about the sale, not the service afterwards. Young Service manager kid, was vulgar and threatening, as well as the so-called mechanics they hire. Another woman said she experienced the same service while waiting with me. Called Nissan to complain, and really got nowhere. Took vehicle into Syracuse and got much better service.

Nick was awesome, I would recommend him to anyone of my friends and family. Great deal, great place.

Zero communication. did not tell me they where going to put two pegs to hold up what ever. sure it cost 23 dollars but still talk it is not hard. Make sure it is was I want. also my car was ready in 10 minutes but no one come out to tell me so im sitting their for 45 minutes before I ask what was going on. yet I saw other workers coming out and talking to other customers about their car. A joke must be working with midas in Ithaca because the whole experience felt the same. zero communication!

This isnt even my dealership but if I could give the place 6 stars, I would. My wife has purchased two cars from here and I accompany her to her appointments and am consistently blown away by the quality of service.. friendliness of the staff... and all of the little touches that make this a great place. And this is coming from someone whos own car dealership is pretty good! Its enough to make me consider buying my next vehicle from here. Masterful job!

Alex Clark was very nice and patient with us as well as precise when i asked him questions pertaining to my purchase.

The service dept is on top of everything they are qualified for. I was very pleased with the service I got for my car. And price was reasonable..

Oil change

ALWAYS A PLEASURE TO GO TO THIS DEALERSHIP -THEY ARE ALWAYS FRIENDLY AND WELCOMING AND VERY HELPFUL.

I was very happy with my experience at LeBrun. I loved the small business feel. Everyone, especially, Sirena was very helpful and accomodating.

I find the service department to be thorough and honest while providing me options for current and future repairs.

I brought my car in for a service visit and received excellent service from the staff. The polite and professional customer experience I got from Rich was refreshing in contrast to the customer service I had gotten at other Nissan dealerships. I was just visiting town, but would go out of my way if I was in the region again and needed my maintenance on my car to visit LeBrun Nissan.

As always good Services. Staff and customers doing social distancing while waiting.

Everyone was very helpful and friendly. A very easy buying experience.

There’s nothing to really say..... the experience was so incredible that I’m speechless...highly recommend this dealer to anyone who wants to buy a Nissan absolutely fantastic service extremely professional I will definitely return for another buying experience thank you Lebrun Nissan ..

Just bought my second Nissan Rogue at LeBrun Nissan. I was very happy with my sales person, Alex McIntyre and everyone that worked with us that day to make sure we got a fair deal. Happy with my new purchase!

They wer done in half the tome they said it would take and the staff were exceptionally nice! It was easily my best dealership experience. I would highly recommended.

Alex McIntyre was my sales consultant, I could not ask for a better experience. He worked with me and made me feel very relaxed about my purchase. He went over and above with his kindness. It was also nice to be welcomed by the dealership. I love my new 2016 Nissan Rogue. :)

Very easy to deal with when purchasing a new vehicle. Phil LeBrun went above and beyond to make the buying experience easy. I have purchased several vehicles from the LeBrun family dealership since 1994 and would not hesitate to recommend them.

Excellent service! Alex Clark is an amazing salesman. Knowledgeable, courteous and works to get the best deal! Also do all my oil changes and services and service is amazing, cheap, and reliable!

I bought my 2015 Nissan Rouge and get all maintenance services from LeBrun Nissan in Auburn. Phil LeBrun assisted me with my purchase; he listened to what I wanted and showed me a vehicle that met those needs with no gimmicks. The purchase went smoothly and every time I go in for an oil change / tire rotation they are fast, efficient and dont try to fix whats not broken.

I have purchased two cars from LeBrun and have had the best experience and will never go anywhere else. Service is great and the staff is wonderful. You wont be disappointed. Cant say enough.

Alex Clark was our sales guy, super knowledgeable easy to talk to and got us the best deal.

I have purchased 2 vehicles from Lebrun and have had nothing but 2 great experiences. Most recent I dealt with Alex Clark, who was fantastic. He made sure I got a great deal with an easy going no pressure experience. I would definitely recommend this dealership to anybody. Im sure they will have just as good of an experience as I had.

I love my Nissan Rogue!!! Best vehicle Ive ever driven!! Phil LeBrun has been the best! Not only helped me to decide what I wanted, but Ive also sent a friend and son his way!!

LeBrun Nissan in Auburn has been the best dealership to work with. This is my second lease with them and every interaction has been great!

Service Department is excellent. No surprises. Did exactly as requested.

Everyones great at LeBrun!

In and out in less then a hour for a recall item. Well done!!

This is my favorite auto dealer. Mr. Lebrun and staff are friendly and professional, and I have been going there for 20 years, with half a dozen Nisans by now. Prices are very fair, and I recieved a great deal on my 2019 pathfinder, which is a great dog mobile! You wont go wrong at Lebrun Nissan.

Just leased my third Rogue! I wouldnt go anywhere else to lease or buy a Nissan. You cant beat the service or the excellent sales personal. Do yourselves a favor check these guys out!! You wont be disappointed!!

Took my truck in for brake noise, expected a nice bill to follow, they found and fixed the issue which was all covered under warranty

Sold us a truck with dry rotted tires (it was supposedly inspected before it left their lot) so we could not get it inspected in PA. Would not even give us half the money needed to replace all 4 tires. I left a message on the owners voicemail and he didn’t even bother to return my call.

LeBrun Nissan staff from sales to service department have been exceptional and really work hard at making you a part of their Nissan family. Many thanks to Phil Lebraun for his knowledge of the Nissan line and his attention to customer service long after purchasing my Nissan Rogue. Looking forward to my next Nissan Rogue purchase at LeBrun!

Very helpful and knowledgeable. Very happy with experience. Alex Clark was very helpful when it came to my new Murano. I would highly recommend this dealership to anyone. They will take great care of you, and treat you like family.

Oil change, went quickly and professionally as always.

Service Manager was very unprofessional, disrespectful and rude. You will lose a lot of business allowing a manager to treat paying customers that way

As ALWAYS, Rich takes fantastic care of me every time I come in. I will definitely look to Nissan for my next personal vehicle purchase, just because the service has been above and beyond the other dealerships I have dealt with.

Always do a great job! Great customer service and friendly staff!!! The best around!!!

Excellent attention from Robert Wood and the rest of the people who work there, a pleasant atmosphere, the interest is felt by Lebrun Nissan to know the needs of the client and get the best alternatives that meet and meet expectations! Widely recommended

We travelled from the Rochester area to purchase a car from this dealership. It was well worth the trip and everyone was great to work with during the process. Sirena was wonderful and very helpful.

I leased a 2016 Rogue in 2016 from Le Bruns Dealership and have had no problems with the lease or the service. They just hired a new person in service who was very pleasant, but when I got my oil,lube,filter job done the other day, he didnt put the mileage sticker on the windshield or give me my detailed worksheet of the inspection they do every time. I understand he is new, but now I have to go back to get those items. I would still recommend Le Bruns because they are friendly and knowledgeable when they get it all together.

Very nice dealership, friendly staff with good inventory, because I am kind of picky. And most of all the deals are good. I have purchased several cars there, and always found Mr. Lebrun and now his son, Plil, to be very honest and helpful. Service is very good as well.