When I called to ask about a specific vehicle that I saw on the website to ask if its on the lot,Sarah answered my call and she was very sweet and pleasant. She gave me all the information that I needed. Randy was our sales representative and he is awesome. All of my questions were answered quickly. He gave me all the informations and explained to me everything that I wanted to know about the vehicle I liked. John did an amazing job in helping us with financing, he went above and beyond to get a rate that made us happy. Thank you all for everything youve done! In a short time we were able to leave the location with the vehicle we wanted. We love it!

Service team was friendly, knowledgeable and timely with repairs. Took the time to explain options and gave frequent updates on vehicles status. Would recommend them to anyone.

Auburn Chevy bought out Summit and after one visit to the new ownership Ive seen a remarkable change for the good. Service went above and beyond when working on my car and I was very happy with the price of repair. Definitely recommend

Had a low pressure on my tires notice on my onstar several times, you find a nail and fixed it on a Tuesday and the following Thursday got another notice that my tires had low air pressure again. This happened 5 times already

7/21/21I had to bring my gmc to a dealership for an air conditioner service because of a code other garages wouldnt be able to clear. It took 2 weeks to get an appointment at summit. I dropped off the vehicle and requested to pick up my vehicle by 3:45pm.I called at 1:25pm to find out they hadnt touched my vehicle yet. I once again requested to pick up my vehicle.Service closes at 5pm, at 4:45pm I still hadnt received a call about the condition of my vehicle. I called their service department and was notified that my car wasnt repaired but the service was complete and they would wait for me to pick it up. I start driving there and the service employee calls at 5pm and told me my vehicle wasnt ready to be picked up, that it was still torn apart. I was also told the technician was allowed to leave.Now my vehicle is being held in their garage torn apart without my approval. I asked what they would do about it and I was told theres nothing they could do.I had to miss several hours of work to take care of this mess.By far the most unprofessional car dealership Ive ever been to. I wouldnt buy anything from them, I wouldnt let the install anything, I would never buy a car from these clowns, in fact I wouldnt let them service the inside of my garbage can with water.The GM sent me the below message to call him. When I called the number he provided I was told he doesnt work at that number and they couldnt help me.

Good place to buy a vehicle. I highly recommend this place

Brought my car there because the engine was making noise. Had a secondary warranty company that declined the claim. I didnt have all of the 1k for the tare down price that the warranty company wanted done because it was denied. My engine was all torn apart and they wanted my vehicle out of there bay. We talked about rebuilding the engine and got a quote. Had my car towed to my house to find the engine was thrown in totes in the back of my car. After opening the hood everything was exposed the timing chain hanging out and all ports exposed to any animal or anything to get in. I left 4 messages with the service lady I was dealing with to ask why my car was just thrown out of the bay like that. She wouldnt return any of my calls. I came up with how much the engine rebuild was going to be and then was told that they wouldnt rebuild the engine because of it sitting for 2 months exposed to the elements. They knew it was going to take a month or two to come up with the money and still did nothing to cover any components or do anything. Talked to service manager and asked him how he would feel if that was his car left the way mine was. He didnt answer. So now they wont rebuild it and they want me to get a used engine with 100k miles and a 6 month warranty for 3000 more dollars than what was quoted. Dont let them touch your car they dont stick to there words and then tries to get even more money from you. Customer service is the worst Ive ever experienced.

This place is the reason you should be able to give ZERO stars... avoid under any circumstances!Update.. not sure why you would post that generic response. My issue was with you directly., Christopher. You NEVER asked me one question about the service your dealership provided me.. only to get a smart mouth when you knew that wasn’t the time. 3 days of lies and dishonesty... shame on you and anyone willing to do business with you.

I felt very comfortable and confident with both the salesman and the financial person and was treated with the utmost respect and consideration. My experience was outstanding and would never hesitate to recommend Summit Chevrolet and those particular persons to anyone. Thank you for making this a pleasant experience.

All staff were courteous, and friendly.Used coupons and staff applied all that could be used for what I had done.Waiting room was enjoyable with the TV on mute with sub-titles.Social distancing was not a problem and everyone was wearing masks.Location of dealership is convenient for me.

If someone ask which no one will I would recommend, But 1st I would recommend where my dad and where my dad works in South Carolina is carolina Toyota of easily

Quick and efficient service and friendly staff!

Very nice a little bit high but it is a dealership

Linda in service is exceptional! Great to deal with,keeps you updated. Very pleasant and professional. Your dealership is lucky to have her.

The winter tires were mounted well on my 2020 Bolt and the car rode as expected afterward. The arrival and departure process went smoothly. The personnel were friendly and efficient. I, and another customer did feel that 2 1/2 hours for our snow tire change could have been quicker since we had decided to wait for the cars. Mine did have to be removed from old rims first which added time.My tire pressure monitor system, which still worked well, indicated they were set 5 psi below the recommendation. Perhaps the 38 looked like a 33 on the door sticker. I was able to adjust them myself at home.The dealership also took good COVID safety measures.

Nikki was absolutely awesome! She did a great job telling me about the Blazer and I fell in love with the car. I will send everyone who is looking for a vehicle to Nikki!

There honest, keep there customer well informed and dont recommend something thats not needed .Fair priced

Very nice. Super helpful and explained everything I needed to know. Gave me some good tips on how to help with a problem.

Great service. Fast, efficient and friendly. Very upfront through my whole service!

It was fast and easy. My experience was great. I love that little car, my blueberry.

Friendly prompt service. Comfortable waiting area.

Great service, pricing. Very professional. Will recommend.

Nikki Hally(?) helped us as well as your online services. We are very happy with the friendly and thorough assistance we received.

Craig was very helpful and made it very easy, excellent job 👍

I called for just a oil change and tire rotation on my 2018 Silverado, 3 week wait for the service…Terrible, that is the second time I have had to wait weeks for a oil change.Will take to another place, terrible service!!I exceptable !!They were very prompt when I bought the truck 😂

Sam is an excellent service advisor glad to see she is back there I’ll be bringing my truck back for all my oil changes

Friendly associates. Repair took a reasonable amount of time. Waiting room was great to work in.

Great annual car show

Worst experience in my 44 years of owning a car. Noticed they had installed my moonroof incorrectly, they denied that it was. Saw gash mark on interior panel, mud all over the interior, they denied doing it. Took vehicle home, it rained that night, my car had standing water in it the next morning!!!!!

Jim Mosher’s customer service is second to none. During this difficult time when dealership hours are limited, Jim stepped up and came to my place of work so I could sign the contracts in person. This was my third vehicle purchase with Jim and, as always, the experience was exceptional.

Maintenance on the truck was very good. I would not purchase a vehicle from Summit. You really have to be on your toes when dealing with the sales staff.

Usually I have a care free service done. I was there for a inspection and to turn on my tire pressure sensors in my winter tires. After waiting for a hour and a half. They tell me I dont have sensors. They programmed them last year. Did they jump out of the tires? Not happy

Needed an oil change traveling to Rhode Island next week .Booked solid but got me in. Im really thankful

Worst vehicle buying experience ever, Summit Chevrolet of Auburn knowingly sold a vehicle to the public that has water related electrical problems caused by their own staff hosing out the interior of the truck with a water hose while preparing the vehicle for sale. Christopher Dimarco and Ray Vermeulen give used car salesmen a bad name. PUBLIC SERVICE ANNOUNCEMENT: DO NOT BUY A VEHICLE FROM SUMMIT CHEVROLET IN AUBURN. BUYER BEWARE AND STAY AWAY FROM THE THIEVES AT SUMMIT CHEVROLET IN AUBURN.

Seemed a little short staffed, and evermore so they seemed to be searching to make my experience the best they possibly can.

Nikki Kelley, my sales person was excellent and very easy to work with during the process. I was a little confused by the dealerships policy of not releasing vehicles until certified bank checks have cleared. Ive never encountered this before, buying a vehicle and would be the only reason I would hesitate buying from Summit again. This was obviously no fault of Nikkis but something the dealership should look into, in the future.......

Did not have all the features I wanted! However, we are quite satisfied with the car. Salesman was knowledgable and very helpful. We will be back!

Great place to Buy a vehicle.... See Pat Nolan or Ray.

Bought a junk bix from here. Its new yet has alot of issues they dont like to help at all. There shady here. If you have money go anywhere els please

Interesting that we asked that a hold could be placed on our vehicle of choice while we checked other dealers, as we had just begun our search. We said we would call back late afternoon or early evening. The salesman was surprise when we called. Guess he did not expect that a couple could make a request and honor their word. We also recognize the words we will call can be meaningless words used by others. Mike and Barbara hope that our words and actions can reestablish trust and goodness in customers. Thank you for your service.

Excellent service as always! Linda is fantastic!

Sales person was very knowledgeable about the car i bought and the functions

Very friendly and always fast!

Took good care of my truck

They got us right in and did a great job..

I was having a problem with brakes on my newly leased car (345 miles). When I called Rachel gave me an appt. with Service the next morning. So the issue was checked out immediately.

Wont ever buy a vehicle from Summit again. I would not recommend this dealership at anyobe!

Todd was outstanding. Very nice, explained what needed to be done, even offered options for repair. I will be back...

The sales process and delivery were efficient and beyond expectations.

Summit has a good service team.

My 2017 GMC Acadia had an intermittent Shift To Park error message. I called the Summit dealership where we purchased the car new for help with this issue. I was told there was a service bulletin on this issue and the shift wire harness needed replacing. I was told that this would be covered by warrantee. I told the woman I spoke to that the 3 year warrantee was expired but she still assured me it would be done at no charge. She told me that they would need to order the part and she made an appointment for the following week. I asked if she was sure they would have the part by then since we lived an hour away and she assured me they would have the part. We arrived for our appointment, was told it would take about an hour. We wanted to go for a walk so the woman took our number and said she would call when the car was done if we had not returned by than. We returned about 45 minuets later and found our car setting outside. When I asked if the car was done I was told that it was not done. They had not ordered the part so they did not have it, and the repair was not covered by warranty and it would cost me $190 for the repair ($13 for the part, the rest labor). I asked to talk to the service manager, he apologized and the only explanation I was given was the woman I originally talked to was new and that they were very busy. I will never step foot in a Summit dealership again, and I will tell anyone what a discouraging experience I had. I have owned General Motor vehicles all my life, the last 2 were GMC, and have never been so disappointed and frustrated with a dealership.

Nikki the sales woman went above and beyond answered all my questions thoroughly and helped me get in the car that I really wanted

I thought about bringing my car here regularly for oil changes but definitely will not. Very rude to another customer while my wife waited, left oil ALL OVER my tire rims. I cant believe this is how a car is returned to a customer.

As usual your service writers were very informative and professional. My vehicle was serviced quickly and the total cost was lower than the original estimate. Everyone I encountered was pleasant and helpful.We have purchased 8 vehicles from Summit Chevrolet Buick since 2009, 6 in the past 3 years. Mitch, Sam, and Drew were the reasons we did, as in the past the general attitude and demeanor of the other sales managers was unpleasant and sometimes unpleasant.I receive reminders and communication from the service department and from Mitch Roe, the Sales Manager.Mitch went out of his way to help me with a question regarding the value of a vehicle owned by a family member. This was a huge help. I truly appreciate the information.Overall we have experienced a very noticeable improvement in the dealership in terms of overall atmosphere, friendliness and the willingness of the staff to assist customers in any way possible. It was a great experience on Friday.Thank you!Don Matson

I was quoted $300 and it would take 2 hours. I was called 2 1/2 hours later and was told i had to leave it overnight. When I asked if i can come and retrieve some items from my car and grab my work keys, i was specifically told Summit closes at 5 (I was called at 4:35ish). Found it a little upsetting they would give me less than a half hour notice to pick items up when i was told it would be done well before the end of the day.When going to pick my vehicle up the next day i was told they were able to fit it under warranty which i was happy about. However, the employee i was signing paperwork with told me it would have costed me $1,000 (even though i was quoted $300). I was told that it would have been $1000 because the person who looked at the requested service made a mistake and underestimated the labor involved, and the employees working on the requested service (a stripped and messed up antenna) were having issues and couldnt get it done in the estimated two hours.I dont think it is right for the customer to have to pay for the dealerships mistake. The person who gave me the estimate had my vehicle for over an hour before giving me the estimate. Is it my fault the person giving the estimate was incorrect and couldnt do their job? Why should i be on the hook for their mess up?Once I picked the vehicle up, i noticed that the inside of the vehicle where they were doing work was absolutely filthy. There was dirt and grease on the headliner and all over the plastic. There were hand prints and smudges all over the inside and outside of the windshield and the side windows. There was smudges on the outside on the paint. I know for a fact that the vehicle was not like that when I dropped it off the day before. I have pictures to prove it.I appreciate getting the service covered under warranty but the service was less than ideal.

Absolutely wonderful! Went out of their way to get the paperwork delivered to my husband before he left town absolutely wonderful thank you Jim

Nikki Kelley was very professional and helped us through buying a new car with ease gave me a great price and explained everything about the car.I would recommend it to friends and family .

Gage Wright & Mark A. Lovell, where fantastic to work with cant appreciate them enough, thank you both very much for everything!

Had an appointment for an inspection and oil change i waited 3hr in the waiting room. The waiting area filled up as I waited and then cleared out i was the second person in there and the last to leave by 30 min. I am also not sure why you bother to space out seating when no one comes and sanitizes between customers. I watched person after person sitting where the last person sat.

No one was pushy. Nikki was very knowledgeable about the vehicle I was looking at and finally purchased.

Very timely and friendly staff. I was in and out. Fabulous.

We were headed to a camping trip and parr wasn’t in yet. Summit got everything going the day of our trip and sent us on our way. Very appreciative

I had an outstanding experience getting a new 2019 GMC Terrain! Sam and Chris made the process from going from Nissan after 6 years simple and painless! I’m so happy with my new car!! I highly recommend going to Summit!!

Worst customer service I’ve ever dealt with from a dealership in my life! The service department is unprofessional and rude! I’ll spend my $58k elsewhere when it’s time to purchase another truck! Avoid this dealership like the plague!

Ive been going here for years and never had a problem. I like the service and people at this dealership, its also close to home so convenience wise for me it cant be beat. The online notification of when your vehicle is done is nice, they also called me to let me know it was ready for pickup.

Very good service department. Had issue one time over the 9 years using them, but normally very good.

Have been hung up on three times now by the receptionist. Just trying to get an appointment for an open recall, but they dont seem to want to bother. Service scheduling is down on their site and service department wont answer the phone

Great communication and very easy to do business with.

Felt vey comfortable there. Friends of the family feeling

Fast and easy, went in for an inspection on short notice. They were able to get me in fast. Facilities are nice and new.

Linda Lust is the best

I cannot say enough good things about Summits Director of Service, Jason Bagozzi. We had a car unfortunate car situation in Massachusetts. Jason was awesome at helping us navigate the best possible solution. All done with great care and professionalism. Thank you!

The first purchase price/financing offer that was presented to me was lower than the monthly budget payment I wanted to meet, so my time was not wasted trying to negotiate a better deal. I feel that Pat Nolan (my salesman) and Mark Lovell (Finance Manager) went out of their way to make choosing a vehicle, and my financing experience, as stress free as possible. I could not be happier that I chose to walk into the Auburn Summit Chevrolet Buick GMC sales lot to purchase my 2019 Buick Encore. Pat and Mark exceeded my expectations at every turn. I cannot thank them enough for their help in choosing my Buick, I absolutely LOVE IT!!!!!!!!!

Clueless sales staff and unwillingness to negotiate on any price. I can seem to go Syracuse, Rochester or the south of Auburn, and find MUCH better prices and a friendlier staff. At Summit, the commercials are all hype, and youll be sorely disappointed on wasting your time and money coming here. Unless you like rude people and over-paying, then this place is for you.

This is the most incompetent repair shop I have ever used. My vehicle is never ready on time and they can never seem to fix the problem. The most recent visit I had 4 issues with my car and they immediately dismissed the most major issue saying there was nothing wrong. They “fixed” 3 other things and charged my warranty $1100.00. 20 minutes after I left the dealership two of the items were broken again. I will never go back here ever again.

Our salesman was great with knowledge and answered all questions

Very poor, scheduled my truck for Wednesday June 17 truck was not brought into shop till Friday the 19th . Very poor communication by Todd my advisor. Very hard to get on the phone. Left a detailed note on what the problem was with my Classic West Coast 1998 GMC Sierra.. Truck had several pending trouble codes to have them to work with. By Tuesday afternoon I had enough we were going on a week and Todd & the Mechanic came up with a solution to replace the dash cluster which was not the issue at a price of $600 that would have not solved the issue, the cluster had already been ruled out. The problem is in the ECM wiring harness which the codes directed them to . Codes were, P605, UN1026,UN1042,UN1064,UN1193 . Todd said the Mechanic couldnt read any codes. I tried several times to contact Todd Tuesday morning if he saw my number come in he would ignore it ..I finally got a hold of him by using my work phone that he didnt recognize. I asked him to leave my truck outside with the keys in it & lock it up . I went to pick late Tuesday night my truck was parked way out back left unlocked no keys left and the battery was totally dead. Had to go buy jumper cables at Advance Auto & jump started it. I also had a new scratch that happened since being with Summit. Next day Wednesday I went back to see Todd at the shop & to get my keys . I had him come outside to show him the pending engine codes in my $100 scan tool that he claimed the mechanic could not see or find, I told him about the truck being left with a dead battery and the new scratch. I told him I felt I believe it was a deliberate act because the mechanic was not happy with the situation. The battery was new and has never failed. I was respectfull and truthful at all times Todd didnt want to hear anything more from me and just walked away from me didnt offer to make anything right or even a apology. The truck is at another GM dealer today. I have never been treated so poorly by any dealer before. I have had work done in the past with this shop with my crew cab ..never a problem .. I just dont understand it very concerning. If they didnt want to work on my truck I wished they would of just said so . Ask the girl who answers the phone how many times I called to try to get a hold of Todd ... Truth ..

Repairs covered under our warranty, which is good. Service doesnt seem to place importance on my time. Or of theirs for that matter. Id recommend a training on time utilization

Everyone did an excellent job and I love my new Terrain! Thank you Summit!

Fast easy deal and was able to get rid of my lease for a purchase

Summit has been nothing less then outstanding for any services I have needed. They have been quick, courteous and thorough with any work. They always make sure my vehicle is safe and running the best it can. Glad to have a dealership I can trust. Very reputable.

Randy Pilot was fantastic! He took his time and answered all of our questions and helped us get a car that would fit our growing family perfectly. We will definitely be coming back to see him for our next vehicle.

I went to get a key for my car. Service was quick and polite. Key works correctly. Cost was fair.

I did not purchase the truck from Summit but have had numerous warrant repairs done there. Service has been excellent and caring. On the last visit replacement parts took 4 days,and a loaner was supplied. They have cheerfully repaired a poorly built vehicle.

Our third car - every three years - from Summit. As always an efficient and pleasurable experience. Our salesperson (Sam) knows what we want and its quickly done.Many Thanks

My recent experience at your dealership was excellent. I cant say enough about Samantha, who handled the paperwork, and checking me in and out. She was very kind, wore a constant smile, and was incredibly personable. The technician that took care of my car, Matt, gave me some of the fastest service that Ive ever experienced in a dealership, and when asked about what exactly had to be fixed gave me very detailed, yet understandable information. Thank u for such a wonderful experience!!

Randy Pilot was the best!!! He made it easy and painless every step of the way. In the search for my new vehicle, my husband contacted many dealerships in and around the Syracuse area and Randy was one of the very few who kept in contact with us. He followed through with everything he said he would do. Thank you Randy!!

I would recommend Summit Chevrolet on Grant Ave. in Auburn, New York. There are a whole lot of Car Dealerships on this long line of car dealerships on Route 5, but it is one of the last ones going out of town toward Sennett. They all look the same - kind of blue, gray, and silver - so its easy to get it confused with a few other dealerships from the outside of the building, but once you get inside you realize that it is a friendly atmosphere where skilled professionals work. They are efficient, fair-minded, honest, and they understand Chevys. When you meet Steve (on the service team) you will know that you are in the right place.

Professional and great to deal with.

Recently purchased my 3rd vehicle from Summit Chevrolet Buick GMC. The absolute best dealership in Central New York. Will purchase my next 3 (or more) from Summit as well. Great staff, great deals, great dealership! Check them out!

When I dropped off my 2017 Corvette a number of trouble lights were on and the car ran badly. It took a few days for the problem to be diagnosed and resolved. Steve with the service group called to keep me informed. I appreciated those calls and Summits techs resolving the issue. I look forward to continuing my relationship with the Summit team.

Great staff! Fast Service!Would recommend!!

So far my experiences at Summit have earned perfect scored surveys! It was fast and easy, no concerns or issues. Keep up the good work!

My credit wasnt in the greatest place and after a week of trying they got me approved though. Love the car! Credit department was very helpful along with the sales associate I had an overall good experience.

I purchased a Chevy Sonic Turbo almost three weeks ago from Sam Gotsis-- and I am so glad I did! I have 1,000 miles on it already- it is a fantastic car! With it being dragon green it draws a lot of attention! If anyone is in the market to buy a vehicle, I highly suggest going to Summit and have Sam take care of you! Buying a car from him is as much fun as driving one! Thanks Sam!!!

The staff was friendly and helpful. They didnt push or rush. They took the time to listen to my needs and came back with a clear direction on how to get there. I was very appreciative of the customer focus and attitude and appreciate my vehicle. Thanks Frank, Mark and Tom.

Bought a Malibu in 2018, recieved insurance cards from the dealership only to discover that the policy didnt exist. Insurance rates subsequently skyrocketed because of the lapse in liability coverage.Recently decided to bring it back to Summit for 100,000 mile service but was accidentally booked for an oil change and tire rotation. They were aware of their mistake but would not honor the original appointment.Summit has wasted enough of my time and money, I will not be going back.

Honestly this dealership is a joke. Had 5 different occasions where I brought my truck in for an engine misfire which the first time I blew a cylinder in my truck. I have to try to bring my truck to another dealership and hope they can fix it properly. Never buying another vehicle here again. Don’t waste your money here

I have never had such a poor experience getting my vehicle serviced! 8 full days after bringing my vehicle in for a tire replacement and service to an AC dash component, all I got was a fixed tire and a $350 bill. Not only did they not have the specialization to fix my AC component, but I was not even notified that the service would not be completed until the day I picked up my vehicle. 8 DAYS TO FIX A TIRE?!?!?! In addition, I spent well over $200 to rent a temporary vehicle, and the staff at Summit did not even offer to loan me a vehicle or reimburse me for my rental. I am so beyond disappointed with my experience, if you have the choice GO SOMEWHERE ELSE!!

My salesman somehow could not remember who I was or even my correct name three times within a week. It was almost comical. He then was supposed to look at Tahoes for me but apparently I wasnt worth getting back to, even after I reached out to him on multiple occasions. I highly recommend going to another dealership that will give you the time of day when looking at $45k trucks. Summit, if you are reading this and are as embarrassed as you should be, reach out to me and I will tell you who my salesman was.