I recently decided to lease a 2022 Toyota Corolla from Fox dealership in Auburn New York. My 2011 Camry served me well, and it was time for a new car. I was lucky to work with Gabe as my sales agent. She was knowledgeable, patient, and friendly. She listened to my needs and explained the leasing process to me. This car has so many new features that were foreign to me. My first time having a back up camera! Gabe walked me through all of the features and set me up for success! I have since contacted her with any questions that arise and she is quick to answer. Gabe is a Gem!! Need a car…. Ask for Gabe!

Arrived for a routine vehicle service appointment--uncertain of the amount of time that would be needed, requested a shuttle service. This would ensure the Service Department was not rushed and I would return to work quickly.Within a relatively short time, quite less than an hour, no sooner did the Shuttle driver arrive, the vehicle was pulling out for pick up.From the moment I entered the facility and throughout each interaction, the representatives were helpful, courteous, knowledgeable, and professional. Such a pleasure to have this level of customer service.Thank you all. By doing what you do so well, I can return and attend to my customers.

Our salesman, Scott, made us feel welcome and comfortable as we proceeded through the process of purchasing a new vehicle. He was engaging, knowledgeable and professional throughout the transaction. Everyone we met was friendly as they accomplished the sales details in a timely and thorough fashion. We were happy we dealt with Fox Toyota, and lucky to have had Scott guide us through the sale. Love our new vehicle!

Easiest purchase I’ve ever made. And I work for a different car dealership ha!—-> Vince

Was very pleased with the sales team from start to finish. My experience started on the phone and ended with an in person purchase. They kept me up to date on the arrival of my vehicle and answered any questions that I had. I would highly recommend Auburn Auto Group Fox Subaru!!

Helpful and knowledgeable when I called in. Good updates & responsive to my questions when I picked up.

Amazing experience getting my van today!! Scott Micho was fantastic, funny, and very personable. I will definitely be a returning customer!! Thank you Fox, especially Scott!! This was the best car buying experience Ive ever had!

We called and made an appointment on a Saturday to drive a Highlander. Our Salesperson was Chris Dutton. He was very helpful. He answered all our questions. He was very easy to deal with and was not pushy at all. We made the decision to purchase the vehicle. This was an amazingly painless process. We spoke to the financing person( I can’t remember his name) and he was also extremely nice and easy to deal with. We returned the next Saturday to pick up our car. It was all ready to go and Chris spent a considerable amount of time with us signing all the paperwork and explaining all the details of the car. I would go as far as to say that this car buying experience was the easiest and the most pleasant experience that we have ever had. I would highly recommend Fox Toyota.

If I could give a zero star I would. I offer to Pay in cash for a 2021 supra.All I heard was I want a deposit 2k. I didnt have anything in writing. But they still push for a 2k deposit. I said send me a buyers order and wire info and I will pay for the car. I was told there busy. With no buyer order what am I paying for the car or what kind of car am I buying. DONT GIVE A DEPOSIT WITHOUT A BUYERS ORDER.

Chris S. was incredibly wonderful when it came time to helping me buy a car! Buying a car is a big decision and Chris made it easy, quick and helped me to be thoughtful about which car would be right for my lifestyle, budget and wants. Thanks Chris!

Honesty, I’m a little disappointed. I believe my car 90 day warranty ended a few days before they could get me in to replace my front brakes. However I called before my warranty ended so I’m a upset that it was not covered and I paid 500 dollar for only two rotors. They didn’t replace the brake pads or anything. However, the brakes are way better and I feel safe driving my car. They did replace the control arm for no charge so I thank them for that.

Had a great experience with Fox Subaru in Auburn and thought I would share. I bought my 2020 Forrester from Fox in March 2020. Unbeknownst to me, it came with locking lugnuts on all 4 wheels. So fast forward a year when I needed the safety inspection (not at Fox) and the guy needs a key to get the wheel off, which I did not have of course. Went to Fox, and after searching high and low for where the key might be, they had me make an appointment to remove the locking lugs, replace them with standard, and perform my inspection. Solved all of my problems at once, and for that I give the service team 5 stars!

Fox Toyota was a great place to get my new vehicle. The salesman that helped me find my new RAV4 was very helpful and very knowledgeable about the vehicle and made to process of buying a new vehicle very easy! I highly recommend going to Fox Toyota for a new vehicle!

Friendly staff. Eager to assist. Their welcoming approach to customers and relaxed sales process helped to make the experience easy and enjoyable.

Allie and Mike were great to work with, made the whole trading and buying process simple! Would highly recommend Fox Toyota sales team.

Matt Boicourt was the only good thing of the whole transaction. Only went there because work colleagues raved about Fox. When I went to pick up the car the salesman was more interested in his coffee, and phone. Never went through the car to explain the bells and whistles (good thing Matt did for some when I test drove it) . Threw the keys on the table and when all the paperwork was done…said..”that’s it, and said thanks for your business.” I had to ask him to go over some things on the car. And when he was in the car…continued to look at his phone. Obviously, I was a burden to him at that point. Next time…It will be Romano for me. They have always treated me like I was their priority and not a burden . I would recommend Romano Subaru for all your needs.

Went in for service. Wehad to wait about an hour which for inspection and 10000 mile service which I thought was great. All employees very nice.

I made an appointment, was told the recall repair would take around 90 minutes. When I arrived on time for my appointment I was told it would be 2.5 to 3 hrs. 🤷🏻 Josh, the salesman, was cool to chat with while I waited. I’m pretty sure a saleswoman there rolled her eyes at me because I was wearing a mask. I didn’t see a single employee choosing to wear a mask so maybe it’s frowned upon in there. They told me I needed new front tires because the “tread is low.” I’m no mechanic or technician but tire tread is something I can monitor. Those tires are fine. 🤷🏻 90% of the staff seemed annoyed to be at work. I remember when I bought my Tacoma in Binghamton the salesman was affable and genuine. I wasn’t picking up the same energy at Fox Auburn.

Amazing sales experience! It was quick and easy to get out of my current vehicle into a brand new Toyota. Chris was very knowledgeable and professional throughout the entire process. Would definitely return for future vehicle purchases.

Great to work with from start to finish. Provided a no hassle car buying experience. My only complaint would be a better explanation of the features of the automobile prior to delivery. Still, 5/5!

I was at Fox Toyota today for a simple oil change and asked the person in service of they would help me set up ny GPS. Two women came to my aid and both went out of their way to be of service. Unfortunately they were stumped but said they would go the extra mile, do some research and call ne tomorrow. I cant thank them enough for this exceptional service. One of the women wasJennifer and I think the other one was Kim

This was our third lease with the Fox Dealerships and the second with Fox Toyota. We have never been pressured. The Sales personnel are all very courteous and respectful. We will definitely continue dealing with them and also would recommend them to family and friends.

Chris is awesome!! I had to order a van and it came in before the estimated arrival date. All of my questions were answered and the staff worked hard to find me a good deal!

I was able to get a service appointment quickly. My car was finished in only 2 hours. Comfortable waiting area very clean. All the employees were very helpful and polite.

It was a good experience overall other than they did not take my car back for 35 min after I arrived. Then it was close to an hour for the work--which I expected. Used restroom. Very clean.

My appointment was at 1pm and I was out by 2pm. They replaced what the Subaru was recalled for.Did a complementary check of the car and discovered I need a new cabin filter. Made me happy!Great service!

Great experience with Fox Subaru! Fit me in on short notice and completed all work quickly. Will definitely use them for service again.

Service was awesome—courteous and was able to communicate via text, which was great being as busy at work they day my Forester was in the shop

Third vehicle purchased new from you and each time got afar better deal than offered elsewhere. People were very pleasant to work with.

Just a routine oil change and inspection. Went better than expected. Woman said it might be up to two hours as they were backed up. Ended up only taking an hour.

When my husband arrived he was told we shouldnt have made our appointment online, she was short and rude, they changed the oil and did a 45000 mile inspection never updated the oil inspection sticker on the car. Not the same service since Jane Foxx retired, I dont think I will be doing future business with this new company

We found Clint and Chris to be so very professional! They both made our first brand new car a very memorable experience. We would definitely recommend them both .

Had a great experience. Mike handled everything. Just handed over the down payment signed the papers and we were on our way. Everyone was friendly and the service people gave great advice. Thank you.

It is a bit of a drive but I am very happy with the service. The staff is friendly and explains what work was completed and identifies any further action.

Just purchased a new Subaru Crosstrek and was assisted by Chris Schneible. Chris is friendly, knowledgeable of the vehicle he is selling and able to help set up hands-free phone and gps system to my phone. Chris and Fox Subaru have been my best experience in purchasing a vehicle ever. Better than 5 stars!!

Great service, friendly and knowledgeable staff. Highly recommend.

Great deal on tires...cust Serv was honest and accommodating. TY.

Scott Miho provided excellent service from the minute I arrived. He was friendly and honest the entire time, which made my first car purchase an easy process. I recommend Scott and Fox Toyota to anyone looking for a new vehicle.

Very pleased with our purchase at Fox Toyota, even with the continuing struggles with covid and the impact of supply and demand. Our Sales Representative - Sean Battle was a pleasure to work with, we couldn’t have been more pleased with our purchase and the excellent service we received.

The folks at Fox handled my trade in and new purchase in a professional, efficient and friendly manner. Overall it was a very pleasurable experience.

Chris Schneible at Fox Toyota in Auburn, NY is an excellent salesman. Chris gave us the best experience we’ve ever had at a dealership. He is knowledgeable, thorough, and courteous. Appreciate everything!Kevin & Karen

Great sales experience, working with Scott Micho to buy a new RAV4 Prime. All the folks at Fox were very friendly and courteous. Pleasure to do business with.

So we took our 2019 HIGHLANDER in for oil change and rotation… Kim was great no issues prompt and good communication… we picked up car noted oil puddle under and wasn’t sure if from our car or prior car parked there. That night large puddle underneath car. We called Kim was great said bring right down if ok to drive and we went back. Left car and called later and it was over tightening issue and something needed to be replaced. I told them we were to leave to go OOT and lucky we caught and postponed trip. I asked what is going to mitigate this issue and inconvenience and “Ryan” said we will take good care of you with next service … I said this car is at lease end and won’t be back and neither will I or my family if that Is the policy to not take and make right and apologize at time of issue … or the oil slick in the driveway I placed cardboard down to try to stop the mess upon noticing

5k service covered by toyota, with an appointment in and out in an hour. Thank you for friendly, timely service. See you again at 10k.

My experience from purchasing a vehicle from Fox was exceptional! From the moment I arrived and was immediately greeted by Chris Schneible to the moment I drove away with my new vehicle a few hours later. I would recommend this dealership and Chris to anyone! Well done!!!!

Awesome friendly atmosphere. Scott was great

The actual service work (oil change and tire swap) was fine. When I dropped off the car they quoted a price that seemed high but I gave them my keys and left. While I waited I researched online the prices on their scheduling system and I realized the quoted number was high. So I mentioned the pricing on the website when I picked up my car. At first the counter person argued with me then I was compelled to look it up online and show them. They finally adjusted the price to the website price but they made it seem like it was my fault which is not great customer service.

I took my car in for a 60000 mile check and service. When I made the appointment I was looking at the service manual and checked that what I requested is what I got. After dropping my car off, I did receive a call asking if I wanted some additional brake work done, but there was no hard sell. Just a call to say what was found and pointing it out to me. That was nice. I was quite pleased with the service I received both from the mechanics and the service representative.

Great to work with and got us the vehicle we wanted 👍Thank you

I needed an oil change and tire rotation while visiting the area. The service team were friendly yet professional. It took about 35-40 minutes which was almost half the time than other Subaru dealers Ive gone to and when they rotated the tires, they didnt gouge my rim like another dealer did. I totally recommend this dealers service dept.

I just leased my new Highlander from here and the salespeople were phenomenal. They not only answered any question I had but also entertained my kids when there a a slight wait! Chris Dutton called me a couple days later just to check in on how everything was going and if I had any questions. Definitely recommend!!!

Thank you Scott for everything you have done for my family. We love the Highlander XLE!

Good Care for car and planet, Scott Micho in sales, and Nicole in service helped.

Mike is phenomenal. I will stay with FOX TOYOTA because of the amazing service. Thank you 10 STARS.

Fox Toyota in Auburn was absolutely amazing! I was looking for a used car and Chris Schneible went out of his way to help me! He demonstrated incredible customer service, and I cannot thank him enough for all he did for me. I would recommend Chris and Fox Toyota to anyone. Thank you for all you do!

Great people to work with made the whole process easy. I got my vehicle earlier than expected.

I went in to buy a specific car and there was no issues getting it done quiickly and easily. Friendly staff, Sean Battle was my salesmen and he was thorough and easy to work with.

Helpful staff, very pleasant to deal with. Professional.Will be picking up our new vehicle in a week or two. Will update then!!!

The best car buying experience i had ever!!! My sale lady (Gabe) was very knowledgeable and went out her way to make sure I was happy with what I was getting. I will definitely be coming back to them for my next car.

Great people. Professional no nonsense. If your looking for a New or used Toyota or something else I highly recommend Fox Toyota.Ask for Mr. Dey.

Quick process...great price on my vehicle

I’ve been contacted 5 times to leave a review since the day I paid $140 for diagnostics, and zero times regarding the part that was ordered and supposed to be in by yesterday. I get there are supply issues, so maybe it’s taking longer than expected, but one of those five calls/emails/texts could have been word about where things are at regarding ordering the part.

I have gotten a car from them before. I will say I hated it. However, I took what I could get at the time. I went there on a day off just browsing. The team worked very hard to get me a car that I can feel safe and secure in, that is something I wanted, and gave me one hell of a deal for a trade in. I was so happy I cried. This is the first time Ive had a close to brand new vehicle. They went to bat for me. Thank you to those who helped make a dream come true!!!! 😊❤

Thank you. Repair under warranty want well. Car drives like new again.

Great service, helped me get into a the exact vehicle for the price range I was looking at, definitely recommend these guys!

Our salesman Sean Battle, finance person Lyn Kovac, and the sales manager were all completely straightforward and very responsive. This was despite the dealership being swamped with buyers! Kudos to all!

Staff was great! Although the Rav4 I just purchased used, 3 years old from a Lease has an issue with the plastic stripping under the roof rack that keeps coming out. Many times I have to stop and put it back in and they cant fix it so I was told. Not very happy about that, it makes no sense and feel like if I have to take it to another garage that can, are they just screwing me out of my bumper to bumper warranty claim? Checking up on this because I know there has to be a fix or you can have it back! My 90 days arent up yet.

I would recommend buying a car at Fox. This was my third purchase here and I am a happy customer.

Always good service. Reasonable waiting time. Pleasant staff.

I had a perfect experience 6 years ago and that has been mirrored recently! These folks just care about people; they want to find the best solution and they work like hell to make it happen. From Joe to Matt to Mike, thank you guys so much for everything. My 2021 rav4 hybrid I’m sure will be just as perfect as my last vehicle. 100 stars if I could! I will be recommending them to any and everyone! Thanks again guys!!

I just purchased a Subaru Outback XT. Scott Micho was the sales person that I worked with. He took the extra time to make sure that all my expectations were fulfilled. Everyone at the dealership was professional, making my experience a very positive one. I would recommend using Fox Subaru in Auburn, NY.

Customer services is always great . I wish they would be able to keep my scheduled time. I had an appointment at 1pm and did not leave till 3pm . Had tires rotated, squeal in my engine area occasionally which it was not making noise at the time I brought it in. Looked at my fuel door and also checked about a recall .

Jamie Parker is very knowledgeable and detailed salesman. In my opinion he went the extra mile to cover all aspects of the buying experience. Very friendly and fast service as well. Keep it up Fox Toyota!

I dropped the car off at 7:30am for two recall service, I was the first person in line. The person behind the counter took care of paperwork and asked me what time I needed the car back, I stated by 12:00 noon. I called at 11:30am asked how the car was coming along and was asked if I could hold, I said, Yes. Someone came back on the phone and told me my car has not been in the shop and that it would be done at around 3:00pm. I made the appointment for 7:30am.

Fox Subaru staff are extremely attentive to a customer’s needs. When discussing a particular issue with my vehicle they have never talked down to me and have come up with solutions to fix the issue.

Scott Micho was very patient with me and made this unexpected switch in vehicles easy and efficient. He communicated with me and helped make it happen - No regrets!

Was not thrilled. I am used to going into a toyoda dealership in the service area and having someone from service come out to greet me and take my mileage down and whatever else they needed and show me where the area is to wait.it After 10 minutes or so I decided this wasnt going to happen. Probably my own fault But anyway next time I will use a dealership closer to home

Very happy with my new truck. Bill was very helpful getting the exact truck I wanted at the right price.

Ac broke 4 days before my coverage ran out so they made room for me to get in so the repairs would be covered. Good work and truck has been great since.

Great treatment by salesman Chris schneible. Easy deal and great at explaining vehicle

Paul Kelly has always made buying from Fox a great experience. I love my new Corolla!

Since Ive bought my truck Fox Toyota has been awesome. Always helpful, polite, and get me in and out. This place is great.

The staff at Toyotas service department is absolutely wonderful. Im so happy to use their service--honestly! Their service is thorough and accurate; their courtesy us unmatched.

Was a pleasure purchasing a Highlander from these folks, Zach was fantastic. A little hiccup with the title that was out of their control, but Zach worked with me every step of the way. Very polite, professional, and accommodating. Will certainly be going back. 👍

I did not have a good experience at Fox Toyota! I am very disappointed in the lack of communication and how rude some of the people are there! It took almost a month before I had even got my car back! I had to keep calling them to figure out what was going on - otherwise I would not hear back from them. The one day my fiance called to see if the car was done being worked on and we were told it was done and to come pick it up. My fiance took time away from his workplace to go there and pick the car up, only to find out that the car was in fact not done at all! I finally had enough and called the service center desk and inquired about a corporate phone number to contact.. I was told to google it! Absolutely, unprofessional! Then, when I did finally get my car back my brand new floor mat on the drivers side was all black, there was grease markings around the press start button, & all over my drivers side door! I gave the car to them completely clean and spottless and that it most definitely how it should have been returned!! AVOID GOING HERE!!

The service was extremely slow when completing paperwork. I ended up waiting there for 4 hours. That said I got better answers to all my questions when I was still deciding what to get. At other dealerships while they knew things about the cars they didnt seem to know much on the little questions I asked but they all got answered well here.

Always excellent customer service at Fox Toyota. Service Department staff are courteous and respectful. Been coming here for 15 years. They’re awesome!

Fast and pleasant experience. Color choices were limited and disappointing but the experience of car buying was far better than at other dealerships. Great to work with.

Lovely lady helped me and 15k service was completed much quicker than quoted.

Amazing service. Hands down the best Toyota Dealership in CNY

The girls at the service desk are always friendly and helpful.

Last month I traded in my Mercedes for a 2021 Toyota Camry. I could not be happier!! The sales associate, Chris was fantastic! He made everything so easy! I lowered my monthly payment and maintenance costs drastically for a car I love just as much. The Camry has been great in the snow too. Thank you to everyone at Fox who made this possible!

Prompt, polite and job well done 👏

Scott micho, excellent fast and friendly

Service representatives were courteous and friendly.

Chris Schneible is the greatest. He brought my faith back to fox and he was very polite and very helpful teaching me how to use the screens. Hes a perfect 10.

They could have told us 10 min. sooner the car was ready. I had been told someone would walk over and find us and inform us. We had to figure it out ourselves. One minor point; the salesman had promised to wash our car every time it was brought in. So far its never happened!

I recently visited this location and was immediately greeted and assisted by Christina. I was very impressed by her professionalism. After the test drive and decision to purchase, I felt that she was personally invested in my receiving the best possible fit for my situation, and she went above and beyond to ensure I was satisfied. Hands down the best car buying experience I’ve ever had. Thanks Christina!

Great staff . Car was delivered in promised condition. Paperwork ready and done in timely manner.

Fox Subaru always offers me friendly and helpful service. Jennifer was particularly responsive and helped me get a loaner car when my own took longer than expected. Thanks, team!