As a young female car shopping was super stressful and I kept going places and they treated me terribly, like I was wasting their time. I saw a nice car in Emersons lot and decided to look at it when the salesmen came out and He treated me like an actual human being and not a bother. If you are a young female and you are tired of being disrespected and not taken seriously during your car search go here to see how they should actually be treating you! My salesman was Rich and I highly recommend asking for him! He knows how to treat people and get the best deal for your new car!

They are very efficient and swapped my tires on rims from summer to winter for free.

I want to take this opportunity to say a huge THANK YOU to Emerson Chevrolet Buick. Out of town and our way to Maine, we had a vehicle set back that would require immediate attention once we got to the Lewiston-Auburn area. Wallace was a life saver finding a way to get my truck in and repaired on a last minute same day request. It’s nice to know there are still car dealerships out there that care about people’s well being plain and simple. Sorry I am not from around here to have them as my service garage of choice.

Just bought our second vehicle from her and we love the service, they are so helpful! Brian and Sue were wonderful and very knowledgeable. We will go here again for sure.

This visit was much faster than my last experience; so that was great! Im glad I came back. The available Wifi in the waiting area and the open space to spread out was great. I was able to log into my work laptop and actually be productive while my vehicle was serviced. May I suggest, I would see some benefit to having a couple desks / cubbies of sorts available for customers to plan on plugging in and hanging around for the duration of their service. I know for me it makes scheduling appointment times a lot less stressful if I know I can remote into the office, as many of do regularly these days.Thanks, Mike

Took me in on time. Wally was great to deal with in service. Brian one of the salesman took time to chat with me while I was waiting in the lounge

Made appointment online and everything was done in reasonable time. No hassles!

The service department rocks!! Wallace is the best. He is accommodating, professional and friendly. I am very happy with the service department and their work. The service department is why I have bought 2 vehicles from Emerson Chevy since 2014.

I purchased a 2021 traverse from Rich on New Years eve. Rich was very courteous and polite. He was able to locate a vehicle with the equipment we wanted. The sales experience was pleasant with none of the usual games many dealers like to play. Sue handled the financing and it again was a pleasure dealing with her. She had the financing offer within an hour and offered other available options such as undercoating and extended warranty with out any pressure.I have yet to use the service department since I only have 700 miles on the car.

Jumped right on it- ordered parts and gave me a loaner. Great job!

Great dealership to work with very nice I will go back again

Very accommodating to my service. My dealer was a month out for basic service which i couldnt wait for. I will definitely look towards emerson on my next purchase possibly if there is any inventory to chose from and it there are reasonably priced

Techs leave your truck filthy. Glove box contents were a mess. Last year when my state inspection was performed the tech scratched my dash with his tools. My truck is a lease and dash condition is important.

Great experience working with Rich on our recent Chevy purchase. We were given a fair price and a fair trade in the first time, with zero hassle. They make the process simple, as it should be. I would highly recommend.

My experience at Emerson Chevrolet Buick, is always a very good visit, well taken care of. and wonderful service

The service by Service Manage Ryan and work performed in the body shop by Kevin was outstanding.

Jeff Keene was great and answered all my questions

The service department, Sasha I believe her name is, was great. They helped me to do a contactless drop-off and p/u of my vehicle and provided me some extra details about the work I needed done on my vehicle, which they didnt have to do, but I greatly appreciated. They were extremely customer service-oriented. Patient and friendly.

I had two spare keys made for my car, it was under 100$ for both of them (yes they have chips)They were very kind and got the keys made quickly.

Your online service was down? my appointment didnt transfer correctly to your on site system, is what I was told. i told her i was there for a 67k mile inspection and would and that i had opted out of the oil change online because i had just done it two days ago. i was told i needed to call on my next appointment to make sure they had plenty of time. it is not the customers fault your online system down or incorrect. after receipt to pay I was charged for an oil change that not needed to be done, a waste of your time and mine, the charge was removed but a lack of communication would have prevented this.

We are so pleased with Emerson! Corey Camire sold us this amazing truck, he was so personable, honest, and funny he really made this experience so memorable and nice! Hope was our finance guru and we were so pleased with the quick service! everything about this experience was seamless we would highly recommend buying a vehicle from Emerson Chevrolet Buick! Nice new cars and trucks with an old school down home Maine feel!!

I recently purchased a certified pre-owned 2017 Chevy Silverado from Emerson Chevrolet in Auburn and I could not be happier! They gave me an excellent trade in value, a reasonable price on the purchased Chevy, and fixed a leaking cooling system a few months after the sale for free. What I appreciate the most is that eight months after purchase I was told that I needed new tires. The sales department replaced them with the same Goodyear Wranglers free of charge! They certainly did not need to do that considering that it was my fault for not ensuring the vehicle had new tires upon purchase. Everyone who asks about my truck gets an earful of the excellent people over at Emerson Chevrolet in Auburn. I will be buying my next vehicle from them.

Service was great. I will definitely be going back.

Josh was helpful in finding us the vehicle we were looking for. Vinny gave us a fair trade for our car. Overall, it was a great experience and we will be sure to visit them again when searching for a vehicle.

Our salesperson Josh was excellent. Very low pressure and very informative. He answered all of our questions and created a great car-buying atmosphere. I shopped for this truck at several different dealerships and ultimately chose Emerson due to Joshs professionalism and knowledge.

FRIENDLY-KNOWLEDGEABLE-ACCOMADATING.....from the sales force-to the paper-pushers- to the service dept....TOP SHELF!!!👍

We have been loyal customers for many years. However, this time there was a mix up that caused great distress to my husband and I.. Vinnie, the GM, and Cory, the salesman went above and beyond to rectify the situation. I was pleased to see how valued we were after all. I will be a loyal customer because of this for many years to come and will encourage others to visit your dealership when looking for a vehicle. Your dealership is fair to its customers and always makes us feel welcome.

The service person I dealt with was very good and helpful. Have no complaints.

Typically I don’t gravitate to the dealerships for service, instead using my local mechanics that I know and trust.I decided to seek service at Emerson when my truck threw a check engine light and went into limp mode. I was hesitant but knew this was a dealer kind of visit.I called to make an appointment and spoke with Sasha in service. She was friendly and prompt to get my vehicle in That same day!I was concerned with being immobile while they looked at my truck.Sasha went above and beyond. She was quick to aid me with a loaner vehicle.She was also able to add a host of other repairs to the grocery list since I had this accommodating loaner. Sasha took all the stress out of the situation.After this experience I’ve decided I am strictly going to Emerson for my Chevy service.Even small things I would otherwise do myself such as oil and fuel filter change.Those days are over.I was very pleased with Sashas communication and accommodating service, great repair time, the loaner and the final bill. I do highly recommend Emerson to my family and friends.

Big Bravo to the excellent service from Emerson!-My 5 yr old vehicles paint was peeling on the hood and GM, because the warranty had expired & theyd already approved another area to be done that was peeling, denied coverage for the hood. Emerson approved the paint job on my hood as a good will coverage for me as Ive been a long time customer of theirs. A BIG thanks to John, the service manager for going the extra mile to get that approved for me!! I recommend Emerson for anyone looking to purchase a new vehicle & would recommend Rich Tremblay as the sales person!!

Excellent service and the price is right

Buying a vehicle has never been so easy. Cory was our salesman and made the whole experience so much fun. Hes experienced, personable, and will do his best to get the customer a good deal. We love our almost new Kia Soul with lots of bells and whistles. Cory took his time explaining all of the features, and we never felt rushed. I would recommend him to everyone who is looking for a vehicle. When you go in to see him, please thank him for his service.

It’s always a good experience to deal with your service dept,vehicle is serviced correctly and clean when finished .

Found the issue w/ my vehicle quickly. Estimate was way too pricey, but at least they told me what was wrong when no one else could....

I really appreciate the kindness that was shown and the patience. The sales people were really good.

Friendly staff. Wallis, Brian, Vinny and Will have been professional, helpful and accommodating with this truck of way to many issues. Through out 2 1/2 years I’ve been without this truck a total of about 11 weeks while trying to figure out the problems of this “Friday built” vehicle. Latest thing and the reason for this email survey I received is the starter died at 50k miles. Seriously!?!? Come on GM, you should hear my friends in which 90% are Ford guys. Not Anyone’s fault, it happens. Thank you guys for your help. Hopefully you guys can get me in a new Chevy without all they ongoing issues soon. Have a great day and please be sure to give the listed guys above a pat on the back.

I just find your oil change service, to be a little higher then others,, I only pay 49.00 plus tax in Oklahoma, where i temporarily live,, and I try hard to have it done there,, but I cant always. Been a customer of Louis Chevy, since 2000, (yes,, i know you are Emerson),,!!

As always superb professionalism from the staff and excellent work is done to my vehicle where I was living in the neighboring state for a year and the dealer there informed me of the reason why my check engine light was on and what to do to fix it, well I had Emerson work on that issue to only find out that the other dealer was incorrect on their diagnosis which cost me a large amount of money to only find out that Emerson found the correct reason and solved the issue for a low cost but due to the other dealer I was still stuck with a large fee for their incorrect diagnosis. Excellent job Emerson and I will continue to go to you since I trust you!

Got my oil changed,and the next day my check engine light came on,i checked the code and it ssid cold start rough idle,caused by a vacume line being unhooked, can i have you check it out.

I was in need of a vechile last month and there w a s one that I fell right in love with Josh Wyman went above and beyond to make sure I was able to get into that vechile

I work nights, therefor I’m not able to reach out to someone about what had happened. Again it was a manager who did it.

I enjoy bringing my truck to Emersons, They do a fantastic job every time

Phenomenal service from Brian Dennis and the whole team there. Extremely helpful and went over the top to make sure I was happy. 10/10 experience and highly recommend them for a hassle free, pleasant buying experience.

Car buying how it should be! Fast, communicative, friendly, and most of all: Honest. A true no BS experience - what a rarity! Cory helped me get into a new Bolt, and then my co-worker bought a Malibu from him a week later. Ill be back, and will recommend Emerson to anyone who asks.

Always a pleasure to stop in for service. Thank you!

A friend of mine called a couple weeks ago, and spoke with a manager about a mutual friend of ours given about looking for a vehicle. As they started talking the manager asked my friend if he wanted him to lie to him. Idk why anyone would actually make lying an option, first of all. Secondly, my friend has 5 impairments, including 3 with just learning, alone. This person actually mentioned that my friend didn’t have a job over a certain period. Which, I find rude. And, as he said he had the job, and started to tell him that he did, the manager kept talking and interrupting him, while he was trying to talk. Well, as we all SHOULD know, the ADA (Americans with disabilities act) was put in place back in 1992, by none other than Bush Sr. Being the fact that most of those jobs he had before had mistreated him as well, and have unfortunately made him depressed as a result. I didn’t know that it was okay to make fun of someone for their impairments.

My husband and i have now purchased three vehicles from Emerson. We have loved them all. The sales people and staff are friendly and helpful and found just the right vehicles for us. The body shop is also top notch. We would recommend Emersons to everyone that needs a vehicle.

My vehicle had recently been in an accident...the staff was was very helpful when I brought it in to be repaired. They did everything they could to make the experience a good one. When I bought the vehicle I had extras done and they were very, very good about the followup to get it back to new.

Needed a part for my Plow. They had it in stock. Great guys to deal with.

Friendly, personable, answered all my questions and quick service! Friendly check out, too!

Our salesman, Cory, was knowledgeable and extremely helpful. He was the same salesman that sold my husband his truck. I would send anyone I know looking to buy a vehicle to him. Sue helped us do the financing and was awesome!

Thank you for fixing issue with belt

The service team at Emerson is fantastic! Always helpful and trustworthy. In the showroom, my salesman Brian always remembers my name and stops to say hello, even though it has been years since I bought the vehicle. I will never take my car anywhere else and when it’s time for a new ride you better believe I’ll be buying it from EMERSON. Happy customer for life!

Best customer experience, be it sales, financing or service. The folks at Emerson Chevrolet make it their goal to know you, know whats important to you and meet or exceed your expectations - nothing less is acceptable. Thank you guys - you are the best!

Everyone was very helpful and friendly.I bought my Buick there and had an awesome experience with the salesman Josh.I love Emerson Chevrolet Buick and would recommend to anyone.

First of all I would like to say that my complaint is with the Service department. The Sales department was very easy to work with and very personable. My wife and I purchased a new 2020 Chevy Traverse on October 31st. A week later it started throwing error codes so we brought it in to get looked at on 11/6. The codes were Service ESC, Steering Assist Reduced, and Onstar messages to service Antilock Braking and Stabilitrak systems. They were able to see the error codes in the computer history but unable to replicate the problem so we took the vehicle back home. The error codes came on again on 11/7 and 11/8. We took the vehicle back in on 11/13. We were told that they couldnt replicate the problem again. We didnt get the vehicle back until 12/1. The next day 12/2 the codes came on again and we brought the vehicle right back in. Again they were not able to duplicate the problem and we were not given a return date for the vehicle. On 12/10 I gave them a written Seven Day Notice of Final Opportunity to Repair via the State of Maine Lemon Law. I was eventually informed on 12/22, after my wife had called them, that they had replaced a SDM module and the Rear Differential module due to testing with a multi meter and that it was ready for me to pickup. Fast forward to today, 1/13, and every one of those error codes came up again. I am absolutely disgusted that this is going on with a brand new vehicle that we paid $40,000 for and either these guys cant fix it or dont want to. Every time that we have brought this vehicle to them, either my wife or I had to hunt them down and find out what was going on. Not once did they ever call us during this entire process to fill us in on anything. I will NEVER buy another Chevy again and I will NEVER bring another vehicle here for service or recommend this dealership to anyone. Our only option now is to push the vehicle to the Maine Lemon Law because I have ZERO faith in this service department.

The experience isn’t my own. But, I am absolutely saddened by how a friend of mine was treated, when he had questions about test driving a vehicle. At first the sales person was happy to, after other people got back from break. But, a while later, the manager was telling him that he can’t allow someone to put miles on a $50,000.oo vehicle and upset costumers, when in fact.. The vehicle was ACTUALLY $30,000.oo I guess they’re tying to make an extra 20 grand off people who are trying to figure out what they do or don’t want for a vehicle. It saddens me to write a one star review. But, I know it’s necessary. And, I won’t be doing business with this place myself, either. Ever again.

The service for my car took a little longer then they had expected it to. I was fine with this but was impressed by the stellar customer service as they just automatically gave me a discount due to the timing.

This is the first time I purchased a car that was a pleasant experience. There was no pressure just none of the usual nonsense that often comes with car buying. I would and have recommended Emerson to anyone looking to purchase a car or truck.

Emerson was a five star experience. I have purchased many vehicles in my life, none smoother than this one. Great dealer, great salesman in Josh.

Rich was great. Superb communication and follow up. Thank you!!!

First question was did you buy it here! Rather than; Hi may I help you! Just wanted them to replace a battery in my new Equinox. No luck.I left and will not recommend or go back.😭

Walking in as soon as I got in there, someone was right there to help me ! My service they told me it would be about an hour and it was just under an hour so that was great even better

I love doing business with Emerson Chevrolet the people there are very friendly even ifyou did not buy your chevy there.

This was my first service since taking delivery, only 3,400 miles because of little use because we stayed home because of coved

Cory Camire was a great salesperson! Got me the vehicle I wanted and was down to earth and straight-forward during the process. Go see Cory if you’re in the market for a new vehicle!

Fast and friendly service. Very knowledgeable staff. Vehicle came back clean and was done sooner than expected

It was 5 star all the way no long waiting. Add a good time looking at other trucks Just a good experience all the way around

Took me in right on time. Nice waiting area with coffee. Very fast and efficient service. Friendly and easy to talk too. Took excellent care of me.

Amazing dealership5 star all the way.From sales to financing and top of the line service.This dealership should be the benchmark for all Chevrolet and car dealers.I always walk away with a smile and great deal.

Great service department. Ask for Wallace or Josh. Service Manager John V is always very helpful to answer any questions. Highly recommended the service department

The Emerson team did an excellent job putting me in the vehicle I wanted while also dealing with the social distancing that we all have to endure, Will, Cory and Sue kept me informed and asked all the right questions the entire step of the way. It’s not by any means my first new car purchase but was by far one of my best experiences especially given the most unusual of circumstances.

Great dealership. Corey is the man you want to see, hell keep it real and work with you to get what you want/need. They also have special trucks/cars that other dealers wont have so ask whats special here in vehicle XYZ.

Quick and painless

New to the area I was looking for a good honest place to have work done on my truck, unfortunately I need to keep looking

My company just recently leased a 2020 Chevrolet Colorado from Emerson Chevrolet. The process could not have been smoother and came complete with delivery directly to our office in Wells. A first class experience all the way around!

I was surprised at checkout that the oil change cost MORE then every other Chevy dealership i have been to. I asked the guy at the counter if GM parts cost the same at any other Official GM Dealership, he said yes, then i called another dealership and asked for a quote on the oil filter, specifically for my truck, the oil filter was $5 less, so then they pulled some BS excuse out of the air about how the other dealership may buy in BULK, or maybe they didnt come with boxes or something, basically a fabrication to excuse there price gouging. I will never go back there. $117.27 total! $2.24 for Shop supplies! (It says Shop Supplie on the receipt, Defiantly NOT a Typo! its a SHOP LIE!

Let me start by saying, this is an amazing place. Everyone is friendly . But two people really stuck out to me.. Corey & josh. I came to them with a pretty rough situation and they did absolutely everything in their power to help me out of my situation and into a more comfortable one. They had utmost understanding and respect towards my situation and were very calm even after I called like a million times (I’m that person, yes). I may have left my truck behind and settled for a tiny car. But, one thing that didn’t leave was my respect for Emerson Chevrolet & their employees, Corey & josh. Thanks again guys !!

I recently purchased a vehicle from Emerson Chevrolet in Auburn and had a great experience from beginning to end. For the last several years I have driven a company vehicle and somehow avoided the process of “buying a car.” Will found me the exact make and model I was looking for and worked with me on a fair price. Every member of the staff, from the greeter, to sales person, to finance manager was extremely friendly and pleasant to work with. They have a beautiful show room and large variety of inventory. I highly recommend Emerson Chevrolet because of their care and professionalism and I will definitely do business with them again in the future.-Corey Collins

I bought a new truck here on 8/17/19 and couldnt be happier about the salesman that we got. Cory Camire was the most down to earth and coolest salesman ive ever had. He was super personable and right on the ball the whole time. We had to wait a little bit to get into financing and Cory kept us entertained by being down to earth and talking about all kinds of stuff that had nothing to do with the sale. It was nice and refreshing to have a pleasant transaction with a no BS salesman who told it like it was.We will be buying the rest of our Chevrolets from Cory.

Took my 21 blazer to them, it was was and still making a noise ! They had it over a wk and still makes the noise ! They tightened up the heat shield donut stopped at 50 .... still does it now and at 60 ! I’ve called and told them, haven’t from them in 6 wks

Parts and service was very accommodating

I came here to use their DC Fast charger that is free on the back side of the building. They get 4 stars due to the fact that the EV they sell takes 50kw and the fast charger they installed is only 25kw. Its slow, but its a nice amenity to have and be able to use. Maine is new to DC fast charging infrastructure, so this was nice to use to be able to arrive with some sort of charge in my battery. I was driving to Rangeley, ME where there the newest fast charger addition is in Farmington, ME.

Just bought a new trail boss. Good trade in good incentives. Nice people to deal with. I recommend them for your next vehicle. Hope will get you financed.

Awful experience. They gave us the old honeymoon phase and promised us the earth, moon and stars. As soon as we owned the vehicle we couldnt even get a call back. My vehicle is in the shop there now and our loaner is covered in dog hair (I am allergic), marijuana and cigarette burns. I am an in home healthcare professional. This is unacceptable.

The service department was excellent in every way from start to finish. You have a customer for life!

Rich Tremblay helped me. Nice, honest, helpful. If I bought a car there, I feel he would give me the best deal possible. Looking for my 2nd Chevy. The first I bought here, too. It lasted 13 years with only routine maintenance and one minor repair.

Just bought a new 2019 Chevy Silverado Trail Boss. Cory was a great Salesman with a we can do it attitude. Even had a followup call from the Owner. Great experience, will go back for sure!

Issue has not been resolved. Having to take car back for same issue.

We have been buying vehicles from your dealership since 1986 and have always been satisfied with buying experience and the service received after the sale. Now both of our children and also our grandchildren have bought cars from you. We appreciate care we and family get at Emerson Buick-Chevrolet.

No complaints.

Bought my Dream Truck from Josh. Even with it being a long distance transaction, Im 1700 miles away, all went very very well. All questions were quickly answered. Pictures sent if needed. From start to finish truck purchased in just over 2 weeks. They went above and beyond to help me get my truck.Thank you all so much!!!

Rich was excellent to work with from start to finish and thereafter!

Everyone is so friendly and helpful. They went above and beyond helping me get my car in the shop even before they not opened yet. Then they made sure I got to work on time and was there right on time to pick me up when I was finished working to bring me back to my car. The work was done at a reasonable price and I made an appointment for new tires after the 1st of the new year.

One of the best experiences I have ever had buying a vehicle. When I got to the dealership, i walked the lot, i looked at some trucks and to my surprise, i was not interrupted. I walked into the sales bay and a very nice gentleman named Bob came up to me and gave me a warm handshake. He asked a few questions; like “what are you looking for”, “See anything you like”, and “Can I get you anything”.I had a nice hot cup of coffee and Bob walked me through my first lease agreement. At no time did I feel pressured, matter of fact, they found me a few rebates and my lease was much less then I expected! There was also some very nice ladies who walked me through the specifics of the lease.After the paperwork was completed Bob took me back out to my new truck and walked me through all of its safety features and entertainment features. This was by far the best experience I have ever had at any dealership. Friendly, hot coffee, no pressure, and thorough! Loved it! Thank you so much Emereson Chevy and you’re great staff!

LOVE MY TRUCK AND I SEE MANY THAT SAW MINE HAVE WENT & GOT ONE ALSO.With all the cars & trucks Ive had and THERE WERE MANY & they were SUPER nice also BUT I HAVE MANY NOW STOP AND CHECK OUT MY TRUCK AND REALLY LIKE IT. HAPPY - YES I AM. Best truck I have owned and SEEMS A LOT OF PEOPLE AGREE.. MY SALESMAN WAS A GREAT HELP AND A SUPER NICE GUY.His name is COREY so stop in and see him.

I took my 2 year old Traverse in to have it checked because the power steering sounded horrible. Sure enough it was bad. The price was outrageous ! They want almost 2 grand to fix the repair. I still have 4 years left to pay on this SUV! I have always kept up with anything that needs to be done with my vehicle. Not happy with the outcome. I have always enjoyed my Chevys, going to have to rethink this now. Really thought they would do better then this for my loyalty to the Chevrolet family member!

The entire experience was fantastic. I worked with Vinnie who ordered me my car and we walked through all of the options together and he ordered me exactly what I wanted. Then when the car came in, Bob was going to let me take the car alone to drive, but I asked him to come along. It was a good ride and a great experience there and when it came time to work the numbers, I got to work directly with the guy my sales associate would go to for a price on the car. I got the lease down to where I was comfortable and the car was ready for me to go home in that day. The entire process was wonderful. After signing the paperwork, Bob took me around to meet all of the staff there and I even got to meet Mr. Emerson. I had to bring the car back to have a noise looked at in the back and Bob went and said hed get me into a loaner car, but I told him I was all set and could wait for it at the dealership. Honestly, this was the best car experience Ive ever had. Im really glad I chose Emerson Chevy for my next vehicle. Thank you!! Go see Bob Lemay!

Awesome customer service! Wallace is awesome!!!!

Waited for 10 minutes before anyone would speak to me. Refused to vacuum my truck like my former Chevy dealership/service dept. Had to wait almost 2 hours for what seemed like a minor amount of servicing and when I went to leave, the tire pressures were off so I had to return.