ADT provides a great service! The new upgrade was met with some challenges at first because we live in an older house. However, the Technician diligently work out a solution that we are very satisfied with so far. We like that ADT sends the same Tech who is familiar with any system problems and has the opportunity to troubleshoot for the right solution. Thanks ADT!

We just switched to ADT from Brinks and I have to say hands down it was the best move we made. They made the change absolutely pain free. Their customer service was fantastic and the service tech Sean was extremely knowledgeable and friendly. We are so thankful and happy with this new service.

Top drawer all the way. Hopefully, you will be allowed to experience the phenomenal team of CJ and Robby, fore, they are extraordinary professionals. Job well done, indeed.

ADT, a reputable, great asset to have around your home. Workers are timely, do exceptional work, respect occupants of the home, just do good work. I highly recommend them if one need a form of security for peace of mind.

Worst experience I ever had with any company. You can not always judge price to value, because it felt like I paid 10 cents on the dollar, but I actually paid over a dollar.

I’ve never had a worst customer service experience in my whole life. The tech has no idea what he was doing and when he decided he didn’t want to come to my house 30 minutes past his arrival window, attempted to “walk us through” the fix for AN HOUR before I just Googled it and fixed it myself. Seriously considering buying myself out of this contract and going with another company. Save yourself some time and energy and go with ANY OTHER COMPANY.

The technician whom serviced our ADT equipment used all the required medical protocols, was very respectful of time by arriving within the requested window of time, and he was very proficient and efficient in reestablishing and servicing our ADT equipment. GREAT JOB!!!

While ADT rep was super knowledgeable, the last three contract employees were not and wasted lots of my time with scheduling visits! Adt seems to have a new goal in providing poor systems where their customer is constantly paying for upgraded cameras and systems when ADT knew or should have known that the ones purchased were inadequate from the start and of poor quality!

My alarm has been out for nearly two weeks with no follow up from ADT to date. I have been a customer for over a decade and am not one to write reviews; however, maybe this will get the attention of the right people considering I can not seem to get a return phone call otherwise.

ADT - I sold and moved from my home in mid-April 2021. I canceled my account in mid-April and my ADT Pulse account was disabled at that time. However, I just realized I have been charged for 4 months. I have now been on hold between multiple departments for 30 minutes to try to receive the $300+ that was taken from my account after cancellation and after the new owner had already activated their service, thus ADT is billing two families for the same house! This is crazy. Please fix your billing and your call center support and this is being followed up w/ a BBB complaint.

ADT Security Installation Technician (Mr. Kendall Brady) was an absolute professional! During these times of COVID-19 I appreciate the ADT Security Installation Technician for wearing his mask 😷 before entering the threshold of my home! The ADT Security Installation Technician (Mr. Kendall Brady) was extremely knowledgeable regarding his work! He was courteous, respectful and most thoughtful while diligently working to make sure the job was satisfactorily👍completed!The ADT Security Installation Technician (Mr. Kendall Brady) demonstrated extreme patience while making necessary adjustments to an antiquated security system already in my home! I cant thank ADT and ADT Security Installation Technician (Mr. Kendall Brady) enough for the ⭐⭐⭐⭐⭐ five star excellent level of customer care service I received especially during these times of COVID-19! 😃 THANK YOU!

Excellent customer care and service. The technician was very knowledgeable.

Excellent experience. Thank you!

09/14/2021 Update: ADT is a rip off. I update my system and had cameras install. The cameras do not work properly and the doorbell does not ring and this is after the second technician. Now I just want ADT to come and get this equipment. I have placed several phone calls for ADT to come get this equipment that does not work out of my home. Why is it taking so long for someone to call and come get this equipment? ADT is refusing to properly install the equipment and now ADT does not want to honor the 6 month guarantee.I want ADT to come get this equipment ASAP. When I got the new system it took them one week to come and install. Now I cant get them to repair their mistake after 3 weeks. ADT will not return my calls.DO NOT USE ADT FOR HOME SECURITY. THEY DO NOT CARE ABOUT YOUR SAFETY ONCE THEY GET YOUR MONEY AND STICK YOU WITH A CONTRACT.I was unaware of a $25 charge. I was not shown a summary of services and not made aware of a charge. This was a second visit to fix the update that was required by ADT. The service was suppose to be free. Why should I have to pay for your technician mistake?

Kerry was awesome. He was tireless in his efforts to find the battery box. He eventually moved a three-drawer cabinet to find the battery box. He replaced the battery and everything is fine. Very personable and knowledgeable.

All of the techs were great. Dallas Holmes, Tyler and a very nice tech with the red beard did a great job. . The customer service and follow up from the management team sucks! Very disappointing!!!!! The company does not communicate with each other which creates unnecessary frustration for the customer. This was by far the worst customer service I’ve ever experienced. Danielle needs training! She lacks a pleasant attitude and knowledge. Customer service is the face of any company so I will just pray for this one. I don’t have to spend my money with this company.

Danny C. - ADT Service Tech was AWESOME! We are so quick to post when something negative happens but it’s just as important to post the positive when you one receives very good service. Thank you Danny for your professionalism and great service. Kudos to you for representing ADT so well. We appreciate you and hopefully if there are any further services needed, we get you. Thanks!! Thanks

Easy to get appointment - dont like the 5 hour window. Thank you Chris, for your promptness, courtesy, knowledge and professionalism.

ADT is the worse! I changed to command panel December 2019. I was able to talk to Alexa on the panel. The blueish green line came across i asked her to change thermostat, the date, etc. Then about a week ago i tried and she is no longer there. I only upgraded to this panel for ring doorbell and Alexa. I paid $237 for installation and my monthly rate increased almost $25. Now of course i signed i think 3 yr contract and they would hold me to it or pay if changed but yet they didnt hold to what they promised and reason i upgraded. I was told by tech that ADT and alexa split june 2020 and i was lucky to have it as long as i did. Well then why is Alexa still on panel and voice command shows Alexa. I feel cheated by ADT and want some refund. I will see if ADT comes thru. I doubt it.

I cannot stress how impressed I was with my installation process. Andrew and Joe were simply perfect--truly. Joe made the best of a tough camera installation without an ounce of complaint. Even updating my order on the fly. Andrew was exceptionally patient. Andrew went through each room with me with recommendations and patiently waited as I texted my wife pictures of our ideas for how wed set up the system. It significantly increased his timeline, but he was great about the entire experience. It would have been easy to stand around and wait for us to make a decision, but Andrew continued to offer his expertise on a myriad of ways to position the sensors giving us more options than we could count. Kim was easily the most thorough rep Ive ever worked with, and her tenacity and flexibility are second to none. She continually looked out for us as at every turn and was always a phone call away. This entire experience was absolutely wonderful, and Kim, Andrew and Joe are the examples ADT want representing their company. I couldnt be more pleased with this experience.

Kevin Doyle has been amazing through the whole process of getting me my access door system. He had great communication and I love my new access control door. I would recommend ADT to anyone that needs reliable alarm and door systems. Thank you!!

After 3 hours on the line with corporate I still don’t have access to the AP for my system and they had to send a technician out for my main home to resolve that issue.They lied and told me my call would be escalated to an emergency and someone would come right out only to call me the next day and schedule a time for me.

I received great service from Kim from the initial visit. Isaiah came to install our security system. He was professional and answered every question we had. I appreciate the efforts of both Kim and Isaiah. I would definitely use their services again and recommend this dynamic duo.

Horrible install that took well over 8 hours, left the place messy and did not receive a yard sign or sticker. I also had to figure out how to use the system on my own. The only followup was a survey

Thanks ADT FOR SOLVING ALL MY PROBLEM YOU ARE THE BEST AND FILL SO MUCH SAFER.

Carlton the installation tech was awesome.

I have had the envied pleasure of working with Kim your kind sales lady and Mr. Bill your technician.They both have wonderfully professional, patient, responsive and have gone beyond normal expectations to ensure our total satisfaction.It would please us very much to know that they are recognized.They are both invaluable assets to your organization.Thank you so much!Morris and Vivette Grange

I had the best customer service by Fashean. He was very patient, listened to all of my concerns and educated me on all the new products. He eased my anxiety of having a stranger in my house. He wore foot covering, gloves and even started cleaning up any mess that was made. I appreciate you Fashean. I can sleep better at night now.

I’ve worked with Rodney Richard setting up a security system for my new business and he has been great through the entire process. Not only was he attentive to my needs but he also followed up with me multiple times and he was here the day of the installation to make sure everything ran smoothly. His customer service is beyond excellent and I would recommend him to everyone I know!!!

I would not recommend getting this service. Customer service isn’t good. Managers seem unconcerned.

I am very satisfied with the installation service of our security system. The crew was very professional, respectful and answered all of my questions and concerns. They cleaned the area and ensured I was happy with everything they installed. Thank you ADT for choosing personnel which are a cut above other security services. Will recommend ADT to family and friends.

My family and I are very pleased with our new system especially with the PULSE software. Our salesperson, Brian, was very professional and thorough with answering our questions and ensuring we understood everything before he left. Our installation tech was excellent and patient when teaching us how to use the system.I would recommend this product and these 2 servicemen for any job.

Technician was professional and timely. Excellent service.

I would like to speak on Sade’, one of the most amazing sales representative I have met in a long time. Sade’ has been apart of my life from the beginning of installation on the actual install date not only did the tech come out but I got to meet Sade’ in person to make sure everything was going well and even going beyond by get breakfast for the tech. It doesn’t stop there I was part of government shutdown Sade’ made sure I was able to get on a payment plan and any way Sade’ could save me a penny she did. When my bill was incorrect I called Sade’ and things got straightened out. Sade’ has reached out just to make sure I’m good and that is going way above and beyond and I appreciate and I am very thankful and ADT should be honored to have Sade’ on their team.

ADT has done a great job working with us to make sure all 20-something of our locations were set up properly. With consolidated billing, I no longer have 2 dozen separate bills all due on different days. Appreciate working with David Rivera at ADT out of Atlanta. He is very customer focused.

Always friendly, professional and curious. ADT! 👏🙌👏

Our technican Anthony was Awesome 👍. He was on time, friendly, helpful, knowledgeable and professional.

Very Pleased with my new system! Kevin Doyle was amazing and made sure that everything was working properly. I have a disabled son and Kevin was so sweet to him. Highly recommend!!!

First, please be aware that this review is for ADT Corporate not an ADT Dealer and yes there is a difference. When most people contact ADT sales they will most likely be talking with an authorized dealer and NOT corporate. Based on my experience when you contact a dealer its caveat emptor. Although dealers can offer you better deals more often than not youre going to pay more in the end. After a REALLY bad experience with a dealer (Defenders), ADT Corporate came to my rescue. Months after I had sunk a lot of money into a system I could not use, Kim Cainion of ADT Corporate sales heard about my situation from a colleague at another security company and immediately contacted me to see if she could make things right: she did just that! I now have the functional system I paid for at a monthly rate that is reasonable. To put icing on the cake, the service tech that reactivated my system was a jewel. Carlton was extremely professional and courteous. When faced with some unique challenges that stemmed from the previous cancellation of my service, he kept a positive attitude while keeping me informed and managing my expectations. In the end, his awesome technical ability surmounted the challenges and he provided me with a fully functioning system.....all the way down to the Ring doorbell which apparently is no longer an ADT installed product due to the termination of their partnership with Ring. Carlton also noticed that my automated door lock was not operating properly and made necessary adjustments including changing out the batteries; the issue wasnt noticible to us until we saw the difference after he fixed it!!! I truly wish ADT Corporate would have been the sales team I originally contacted; I would not have had to go almost a year without my home being secured. The saying that what you dont know wont hurt you is absolutely not true in this case....not knowing that ADT used authorized dealers, some of whose practices are questionable, caused me harm in lost time and increased risk concern for months. Im so thankful that because of Kim and Carlton I didnt lose my investment too.

Very satisfied with the security system upgrade. Great service.

They don’t follow up. If you call with any issues, they always lie and tell you, someone from management will call you back. They never follow up!

Salesman Kevin Doyle was informative and knowledgeable about the products and services. Installer and salesman were helpful, clean and efficient also great at educating us on the products and usage. Very satisfied customers! 💯

David Sanders thank you for the wonderful service you have provided for us!! We will continue to enjoy ADT knowing that our business is well protected. Peace of mind is kept with the protection of ADT and Mr.Sanders. You are awesome!

The technician assigned to address my issue with my ADT equipment today was Chris Hames. His service was outstanding, beginning with the courtesy call he made to me letting me know he was on his way. When he arrived he promptly and appropriately identified himself. Chris was very professional, very knowledgeable, and very patient with explaining and demonstrating answers to all of our questions. Before leaving, he ascertained beyond any doubt that our ADT equipment and services had been completely restored and fully functional!‹

Great service. Chris is a great rep. He was attentive to all my needs and explained everything I was getting installed. Will highly recommend adt and thankful Chris helped my family get protected at our home.

Sade my salesperson was amazing! She made this process so easy and she was very knowledgeable about the service and equipmentment. The added security offers me a piece of mind while I’m at home and away!

My ADT Rep Kim Cainon and Janaa at account management deserve a promotion! The service they provided me was excellent in helping me. They treated me more like a friend rather then just a customer. They were very professional and personal. Very attentive to what I wanted and needed as a customer. Awesome Job ladies!!

Naimah was absolutely wonderful and helpful with all of our security needs. We got the full camera system and the glass breakers. I highly recommend anyone who is getting a did he security to work with Naimah.

WORST COMPANY ON EARTH !!! . I do not know who is giving them 4.7 stars, if it is up to me I can call everybody and ask them, I am continuosly having problems with ADT Commercial for about 2 years BEFORE that almost 2 1/2 years with used to be PROTECTION 1 and they still cannot get it fixed, they work at a Tortoise speed when your cameras are down and every time it takes them more than a month OR 6 weeks to order cameras. I am on a service contract for 4 1/2 years now and I wasted so much time keep calling them and then keep calling the Headquarters in Kansas city, they are nice people but they do not have any control over Atlanta local office. Only thing they can do is send them an email. In the first year I had problems because they did not put INSULATION on the wire going into the cameras & water was getting in, then I am always been having loss of signal coming into my DVR, It took them 2 years to figure out that wires are too long & that is why I am losing signal strength, since first installer put the wires naked up on the roof so after 2 years they starting to get cracks & break then it took them long time to rewire & cameras started to go out one at a time, Water was still getting in some cameras because of weak insulation & it took them in some cases 2 months to order the cameras. Just this Jan 2020 they put some kind of BOOSTER and POE switches in only 4 cameras & left 2 more cameras to keep suffering. This morning I had a service call at 8 a.m. to rewire the rest of 2 cameras with new cameras & booster after 6 months for the job they started in Jan, so I got up early and came here at 10.45 because I knew they were doing outside wiring first but nobody was here, I got shocked because nobody calls me it has been almost a month and CS told me last week that they will have new cameras with them, I called CS & left a message for Local service manager to call me at about 11.30 a.m. or so but all day is gone but NO PHONE CALL because they do not care about their customers. IN SHORT TRUST ME ..... DO NOT GIVE THEM SERVICE CONTRACT FOR CAMERAS & U WILL BE STUCK FOR 5 YEARS LIKE ME. FIND SOME OTHER COMPANY, I can write MORE pages of my VERY BAD EXPERIENCE WITH COMMERCIAL ATLANTA ADT BUT JUST TRUST ME, I WISH I CAN GIVE THEM ZERO STAR BECAUSE I DO NOT WANT TO GIVE THEM 1 STAR EITHER. .................... ........ BEFORE they left the site they do not even bother calling me and letting me know that I do not have to come and waste my time, I am a business man & a property owner, they know I got other business to handle too besides sitting here all day waiting for them to call me back............ I AM SATISFIED WITH THE ALARM SIDE OF ADT !!Now I am stuck here for 10 hours today since THEY DO NOT CARE, I am a DIABETIC & I ate breakfast in a rush and got ready in a rush so I can meet them here but NOBODY was here ..................... WOW !!

Rodney was absolutely incredible! He provided me with exactly what I needed for my dance studio. I highly recommend ADT and all of their updated security programs for your business.

I recently had the pleasure of Kim Cainion’s assistance with transferring ADT alarm monitoring service from one residential location to another. Kim expertly guided this complicated process by communicating with a number of different departments and coordinating the installation. Kim also reviewed my account and was able to price-match a competitor that we were using at the transfer location.In addition, Kim was always available when I need with speak with her and I didn’t have to navigate an automated phone system in order to get in touch. This personal, one-on-one interaction provided a level of customer support that I feel a lot of big companies are missing. For this reason I’m going to be transferring additional properties to ADT when their contracts expire. Thank you, Kim! I truly appreciate it!

Our camera installation was just completed by Robby and I couldnt have asked for a better experience. Robby was on time, knowledgeable, and extremely polite. Well done ADT and well done Robby!!!!

I would like to say thanks to David Sanders, his customer service was excellent. He was very patient and thorough during the process of setting up our business with ADT. Great guy!

Rodney Richard provided excellent service. The install was on time and as described. Rodney delivered a superb experience! I have already recommended my personal friends.

Greg was timely, very professional. He replaced the keypad battery and the batteries in all sensors and smoked detectors. He reviewed my system with me and made sure I understood what he was saying. I could not have asked for a better technician.

Kim has always been great, helpful, clear and concise. We have utilized our Sales Rep Kim’s expertise in several homes, transitional and primary and she has always exceeded the mark.ADT has a lifelong customer because of Kim!

Truly appreciated the service received by Rodney Richard and team. All parties were timely, responsive and professional. Will definitely use when opening future locations.

Junior Dunn was the technician who replaced the blocked view over the garage door and installed a video camera doorbell. He was very proficient in the relevant skill and technique. Above all, he was very professional. Thank you for a job well done.

From inquiring about a quote to accompanying the technician at install, Kevin Doyle demonstrated exceptional service while I obtained monitoring for my small business!

My ADT rep Kim was professional and knowledgeable with great customer service and walked me through the steps needed for home security along with the ADT app and gave me a new yard sign as mine was worn out. She did a great job!

David Sanders was very quick and professional. Made sure that we had everything we needed in order to have our boutique ready to go when the doors opened.

Super bad and rude customer service agent. we wantd to cancl the service and since then they got rude and just transferred calls to other depts and worked on nothing till it was past 72 hours cancellation request was sent.

David Sanders is the best. He is highly professional and ensures that the job is done on time every time. Thank you ADT and David for all of your assistance!Alex

The workers were great. I knew exactly what my options were.I couldnt have asked for more.

David Sanders has been outstanding at helping us get both of our businesses up and running with new security systems, he is willing to go above and beyond to make sure we have everything we need. Couldnt recommend him highly enough!

Rodney Richard is great to work with. Professional skills and knowledgeable of ADT Services. Will recommend and refer clients to ADT Security.

I did not know ADT had health alert systems. I purchased a system for my grandmother recently because she lives alone, and loves her independence. I was very worried about her being alone, mainly because she had hearing problems. ADT’s health alert system is really loud so she’s able to hear, and she has a really cool sleek watch that she wears. The system and the watch will alert police or ambulance in the event of an emergency. Last year she slipped in her kitchen, and hurt her feet so bad she couldn’t get up, she was there for hours until a neighbor came by to help her :( My family felt really bad, because she was unable to call us. We didn’t know she was hurt. I wish I knew ADT offered this last year, but it’s not too late. I’m so thankful for the sales rep Mr. Kris Goodson for recommending this for my Granmother. He took his time explaining all of the features and even came to install it for us. My family is able to sleep at night knowing our grandmother has a sense of security and still able to maintain her independence.

I am appalled at the poor customer service! Avoid this company! I knew I would be moving within a year of setting up this service, and the sales person who setup the service assured me multiple times that I would be able to cancel my service for a nominal fee when I moved — I clarified numerous times that day, to make sure I wouldn’t be on the hook for a lot of money when it was time to move. Now that we’re moving I’m told there’s no way I can get out of the contract unless I pay OVER $1,000!?!? Even when I explained that I was basically lied to, I was told “so sorry, it’s company policy.” So it’s company policy to lie to customers? Even if I did want to transfer service to a new address, I have zero interest in being an ADT customer ever again. Worst customer service. I’m telling everyone I know to avoid ADT, because all they want is money, not loyal customers. Lost my faith in humanity a little bit over this. Very poor.

I had a wonderful experience purchasing my ADT home security system from Brian A. Scott. Mr. Scott was extremely helpful, polite and professional.

Rodney was a great help and very professional! Would highly recommend him to anyone looking for anything with ADT

I would give zero stars, but then you wouldnt know how rude one of your drivers were today heading north on I-75 who exited at 222. Giving out one finger gesters due to his lousy driving skills and then speeding up the shoulder 500 meters to the mentiined exit....classy

Excellent service and communication! Thanks for all the help Rodney! See you next week for our new location install!

Rodney Richard was my salesman and he provided us with exceptional service and made sure everything was taken care of!Great discounts too!

Rodney Richard I give 5 star because of he provided great service today and was very professional. Im going to highly recommend him to other businesses.

Our company was very happy with David and ADT. They designed and implemented a great system for us. Their follow up and dedication to us was outstanding.

David Sanders was the most professional Security Services guy I have dealt with in the last 5 years while doing installs for multiple business locations.

Rodney Richard provided exceptional customer services and extremely knowledgeable about the services i recently purchased. I’m very pleased with my entire experience.

Mr. Juan Rodriguez carefully listened to my concerns and immediately solve my camera problems. We need more Techs to listen to the customer instead of jumping to their conclusions what the problems might be without fully listening to the customers concerns.

I dont suggest this company. The only thing they do is call the police if your alarm goes off. Its really an obsolete service.

ADT CHARGES A DOWN PAYMENT OF ONE YEAR ALL DEPENDING ON YOUR ZIP CODE... ILL NEVER SHOP WITH THEM AGAIN HORRIBLE

Rodney Richard gave great customer service and I will definitely recommend him.

Rodney Richards has been very helpful in getting our firm set up with ADT.

Rodney Richard did an amazing job. He was very courteous and efficient.

William Hanes is an excellent technician who has assisted us through ADT in the past. He is an ADT expert installer and repairman. Mr. Hanes’ service is professional, and his performance is superior.

Rodney Richard has been an excellent sales rep. We have received great service.

David Sanders was a big help providing the security I needed to start my business

Rodney Richard is an Awesome guy....great customer service... I want this guy all the time!!!!!!! Very knowledgeable, and understanding

Brandis, Anton and Richard were extremely helpful, pleasant and patient throughout the installation process....I must not forget TIMELY.....

Rodney Richards gave great follow-up service is that good

Good customer service Rodney Richard did a awesome job at my shop

Rodney Richard gave good custumer service came in and got the job done

Kim and Rohan customer service was Awesome!!

Not a great experience meeting sales rep. But better than another company I met with that lied to me.

WORST COMPANY ON EARTH !!

Thank you Mr.David Sanders.I have a wonderful experience This man is very Professional he knows what hes doing thank you again.

Brandis Gossett did a great job assisting me and helping me find the best fit for my home security needs. I highly recommend him! With Brandis, not only do you get ADT’s exceptional service/products, but you get a human being who cares deeply about the safety and security of your family. Would have given 10 stars out of 5, but google wouldn’t let me.

Rodney Richard did an outstanding job.

David Sanders was incredibly responsive, and very helpful.

Worst customer service ever! They lie to you then do nothing to help when you have a problem.

Best home and business security out there