Awsome customer service. Spacious store where employees all wear masks and are polite. There was a short wait however the pick up of my equipment went very smoothly.

Honestly - fantastic customer service without any hassle. Bruce had me in and out quickly and effectively! Really positive experience!

Good store, staff. I made the mistake of buying the Apple iphone. It was too techy for me. Android is sufficient for me. After I forgot my password and got my account locked for 15 days, bull. I miss the nickel, dime, quarter rotary-dial phones.😃

The appointment was flawless. I had all my questions answered with a friendly and accommodating associate.

All of the positive reviews that you guys are reading about this place are correct. I have a Comcast store right down the street where I live in Douglasville, but chose to drive all the way downtown to this store for the customer service. Kevin Pettaway the manager of the store greeted me with a smile and wanted to know my issue and how he could help. He told me to follow him over to Ryan Jones another great employee there and told him that I was not to leave until I was satisfied and he also wanted to know everything that was done to make sure that I was. They took care of my issue in 15 minutes and apologized numerous times for the issue and the wait. I would definitely drive an hour away again for service like that. Your other locations can learn a lot from this crew.

It was great, really. I went in to exchange a gateway. Waited just a couple minutes. They swapped it out, no questions asked, upgraded the model without my even asking. No one tried to sell me anything or suggest I upgrade my service or anything. Just in and out, new gateway, easy.

My boyfriend and I had came to pick up a wifi box we had bought the night before online. Some crazy traffic and a moving day that was already long enough had us worried we wouldn’t get there before they closed and be left wifi-less another day. They helped us within 10 minutes of closing and were so nice about it. The service was quick and they got us together in less than 5 minutes, thank you!

Needed to exchange a dead cable box. Did not have an appointment. Arrived at 12:00 noon when they opened (Sunday). I had a new cable box in my hands and was headed home in under 6 minutes. Quick, friendly service from Mike behind the counter.

Thank you for you services and especially the one the keep up clean and good and clean a feel safe for COVID-19 the keep sanitize all the equipment clean and save

This place gave Fast and Excellent service, Brian W. gave very quick and efficient help. I appreciate him greatly.

This store is the 2nd best Xfinity representation that Ive experienced. They sent a tech to my home (Anthony), he was actually AMAZING but the phone customer service is HORRIBLE and they (Xfinity) charge WWAAYYY to much for the service, the internet has NEVER worked 24 straight hours in a row.

Nice people very easy to talk to even though it took me a minute to get my info together they were very patient.

My Favorite Xfinity Location. The staff is AWESOME! KNOWLEDGEABLE, FRIENDLY AND SUPER HELPFUL!

Great customer service 👏 👌 👍 🙄 😀 🙌 👏

I had to drop off a cable box for a client and I was dreading it. I walk in, there were 4 people in front of me. I was out in less than 10 minutes! Theyve really streamlined their service.

Actually closes 15 minutes earlier. It would be nice to have that noted when fighting this Atlanta traffic.

Offer some of the best internet services in the area

Quick service.Great packaging.Knowledgeable and very nice customer representatives.Modern style store.

The customer service is sweet and their very helpful and organized.☺

I had a great experience coming to pick up my hardware as a new xfinity customer. Everyone was very aware of covid protocols and each person I interacted with was incredibly helpful and friendly. I was in and out with what I needed in no time and I felt like all of my questions were answered.

Xfinity gives you faster and better service than AT+T

Although I ended up not using their products and services, at this time, they were helpful and friendly.

Nothing worse than driving an hour in traffic to get to a store that closes at 6pm when they are supposed to close at 7pm

I was blown away! Mark was so helpful. He helped me as confused as i was about what i wanted. Answered all my questions and was very patient

They were super busy and I had a bit of a wait but the gentleman was professional, courteous and made me feel like it was worth the time spent.

Super fast return. THX👊🏿

It was great, hoping every thing works out for me. The rep. was very nice and helpful

Fairly busy, handled customers well

I was annoyed to be required to go in versus handle this on the phone. After a wait, due partially to inefficiencies, the manager kept telling me service was already disconnected in 2019. I told him at least three times that he was talking about cable and I was there about cell phone service before he listened to me and seems to have closed the account. Im not confident

Ms Tee Sanders was the best my experience was quick and easy thank u

Great service, clean establishment, and a staff that is quick as well as knowledgeable.

Pandemic review- they are not playing games in here. Wear your mask and probably even some gloves if you want better service.you have to go in first and put your name on a list. Then wait outside until they are ready to serve you.they send you everything that you need to read & to your phone so that you do not have to touch a thing in there. I dont have a problem with their system and the only reason why I give it a 3 is because the wait is long and I actually had problems with my internet service but not any problems with the people working in the store. It is the nicest and most efficient Xfinity store Ive ever been in.

Top notch service. I went to turn in equipment left by my apartment previous tenant and to pick up my equipment. Unfortunately, they were out. I was told that they would be getting some in this morning. I returned earlier than the suggested time, and in less that 5 minutes I was out the door, equipment in hand. Great job Angela and crew!

Slow service. Not really interested in customers.

Automated message, always the same solution, never able to reach a representative. Price is not worth the service.

Bruce was a delight! He was so helpful and kind. I had been dreading dealing with getting my wifi and cable set up because i always heat horror stories, but i was so pleasantly surprised. I got my new equipment and an account set up was in and out in 15 minutes.

Only go to pay my moms cable bill on kioks... but staffs always asked if I need help w/anything.

Very clean and friendly!! Had too wear a mask and also social distance. Not crowded at all

I want to say a special thank you to Bruce for being super patient and helpful! We were dealing with a move and some account changes that were a little chaotic, and he was exceptional. The entire staff was friendly and welcoming, and I really appreciated the efforts of COVID safety. There was the classicplexiglass and mask requirements, but there was also someone regularly walking through the store sanitizing surfaces and even clearing the air with some lysol - above and beyond! Overall, this is some of the best customer service in any cell/internet/etc store I’ve been in, and it meant a lot considering how stressful everything felt before I went into the store.

Good team of people.

TERRIBLE PEOPLE TERRIBLE COMPANY. They gave me the highest possible rate for SUCH a simple service. Took advantage of a first time customer, do not use this service if you do not have to, not worth the money or hassle. They never answer the phone and when they told me they changed my service to a cheaper one that was the EXACT same thing they STILL charged me full price!Also: Freddie white that works in the Decatur Xfinity location made sure to give me the worst deal on the books.. shouldn’t be a sales rep. Took advantage of me.

Wanted to speak to someone in person about upgrading my internet service and lowering my outrageously high bill.. Staff were nice and knowledgeable, but not very helpful for my situation, eventhough Ive been a customer for YEARS. Guess its time for a different provider...

I have had Comcast for the past two years and have been very satisfied. My two year contract expired and I called to inquire about a new plan. First of all, being able to speak to a live agent is nearly IMPOSSIBLE. When I DID get a live agent I was told that I could get the same plan that I had before for a discounted price of $113.03 per month with a two year contract. I was happy with that and gave the go ahead. The following day I noticed that the shows I had set to record, from the ID channel did not record. After two and a half hours of trying to reach a live agent and attempting to use the chat and live chat, to no avail, the live agent informed me that the plan I previously had was no longer available so they gave me a different plan that was similar to my old plan. The problem was the new plan had 15 fewer channels, including the ID channel, which I was not told. So after two days and over five hours spent on the phone, I was still left paying the same I was paying the past two years for 15 less channels.

This company keeps increasing your prices slowly and holds you hostage when trying to cancel. Took several calls and hours to cancel service and they still never cancelled. Tried to return equipment and it literally takes forever.

This place is be far has the worse customer service I have ever encountered 80% of the staff has no knowledge of tech support slow service the gentlemen tend to show more attention to the younger females, it is awful, if you are considering this for your cellular needs you are in for a ride awakening

Reps at the store were great. Comcast was not. Despite informing them I was laid off and moving they still insist I pay a cancelation fee.

Save yourself from this company! Two years ago I made the mistake of taking them up on inexpensive, same as Verizon, service and ported my number over to Xfinity. That process was a disaster trying to save the 3,000 odd personal and work contact numbers I had in my phone. Finally a saintly Verizon rep saved me. I also tried one of the new larger format phones (against my own misgivings as I am a bit clumsy). Sure enough, a couple of months into service I broke the phone but I always buy insurance. But when I told them I didnt want the same phone, but an older, smaller one, I was told only that phone or a newer one that was actually larger. Or I could use my own phone and receive a check for the difference - so I did bring in my original to this store to have them put my number back into it and activate it. They sent me a check for several hundred dollars. I verified I still had insurance on my old phone because my clumsy knows no size.Flash forward and I cracked the screen on my phone. $30 deductible covers that repair, right? Ive been paying $12 for 20 months or so for that. But they say my phone is the previous new broken phone and my current phone is not covered. They PAID me for the broken phone, programmed my replacement phone and activated it but made no record of the different phone. OK, maybe mistakes happen so just give me my money back. No. Not giving money back not repairing phone. Just blatantly going to take your money. Wont even go into the 3 days of arguing, management escalation, hours on hold and near embolism my blood pressure almost caused!So Im leaving. Go back to Verizon, have a pleasant process moving my number back until they ask for m,y Xfinity PIN number - I dont have one. Cant port service without the PIN number. Nowhere - nothing on Xfinity Website about a PIN number except the Voice Mail PIN, Parental PIN and a couple others that have nothing to do with mobile service. Their Chat Bot is worthless even if it did know what you wanted to find out. Call Customer Service and their automated services deliver you nowhere and then hang up. A search for Customer Service Number on their site gets me a number to some hospital in Phoenix! Seriously, I find this number in multiple places on their site - not easily mind you - and it goes to a hospital in Az. I tried Tech Support and another hour on hold to finally get to a person who transferred me to mobile support - hold again - and then finally someone who tells me I do not have a PIN, they issue it when anyone wants port away a number. The only way to get it, is apparently through hell the same way I did.So I give the number to Verizon who accepts it and says my new service will start in less than 24 hours. 24 hours later no service, go back to the store, 30 minutes on hold with their tech support, who calls Xfinity Tech Sup[port for another 45 minutes on hold to find out IT TAKES THREE DAYS TO PORT A NUMBER FROM XFINITY TO VERIZON. Xfinity is a Verizon reseller - though not the entire network I found out too late. Maybe only 3/4 and apparently governed down. But THREE DAYS. Xfinity is like a a bad nightmare that wont go away. I tried to stop the auto pay to my credit card and you cant delete it. The credirt card company cant stop payment on one vendor and would have to cancel my whole card. IT IS THE WORST CUSTOMER SERVICE EVER. Please, under no circumstance use this company.

This is store isnt bad. They are not great but compared to the standard of service that Xfinity has made us accept they above the normal horrible service xfinity gives.

Wish I could do 0 stars. Showed up at 6:10 when they’re open til 7 and they stared at me while I knocked then opened the door to say “we closed early” before shutting it immediately. All I needed to do was return a router. Horrible company and horrible people.

Great customer service

Quick service with a smile

Great customer service

Customer No Service. ZERO stars!

Ive been coming to this location for years and have had nothing but great service there every time 👍🏼

I was surprised but my experience was nice. I was scared to go in the store due to Covid-19. However, the rep had me in and out of the store within 15 mins. I scheduled an appointment online prior to arriving.

Paying too much for the same thing thats not really good

Fast and friendly service, was returning equipment due to moving to a place where Xfinity was not available. The technician was very helpful and said we would be welcomed back when service in our area was available

Customer service was AWESOME

When I first first move in to my apartment, my😆 daughters sign me up this cable company. I been with them since 2015, I enjoy every moment of my movie that provides in my package, they have discounts for😉 seniors, plus they close to my resident where I live, walking distance, love that. Nice company, great staffs. So if u in the area, stop in there and check them out, get the hookup and watch u some good movies many other programs that comes with the package! Alright!God bless!And Enjoy!😎

They were very slow and to crowded

WORST CUSTOMER SERVICE EVER!!!

Only waited 10 minutes.

I cant necessarily say that I was a disgruntled customer with Xfinity by Comcast internet service. I will say that for any actions needed to be changed on your account during this pandemic is near or close to Impossible dealing with changes via the phone, web and customer service lines. My issue was to try and cancel my account. First attempt online failed and charge me one more month on my account. Second attempt through phone line and called 10 times to speak to someone over the phone all attempts failed. Third attempt was through instant message through the app redirecting me to call and of course no messages were able to be left and each time I tried the phone line hung up on me automatically. The only and finally option I have whats a visit the store and have someone cancel my account directly. It is going on the 14th day and I still have not gotten my refund from the two months I was charged automatically drafted from my account. I am very displeased with this company ask to the amount of frustration and numbers of attempts made to cancel my service. Handling anything to do with changes to your account it is best to do it in person at one of these stores or it wont get handled at all. Lesson learned but I will no longer desire any products from this company. The gentleman at the store was pleasant and agreeable to my frustration but the heat coming off my body from the rage and frustration point could not be calmed.

The Xfinity employee, Whittley was exceptional. She was very knowledgeable and helpful. Took her time and answered every question. I really wanted to have an attitude because I feel they charge to much but she was still so nice. The 5 stars is for her customer service. Can you believe I didnt leave mad about what I pay for cable. She liked her job.

Fixed my issue quickly. Store was clean and good about ensuring social distancing

The sfaff was very friendly and helpful. Sara was excellent.

One star service and pricing

This location does not open at 9am they open at 10.

The store was fine, and not crowded. But on the phone service that led to that was ridiculous. They sent me someone elses device and it took more than one call to resolve it.

Staff was really nice and helpful.

Perhaps one of the ONLY times Ive had a pleasant experience with a cable company. Steven was kind, fast and helpful. Northern speed and Southern manners. A+

Im so disappointed. They have monopoly and would not let me use my own modem. And charge me $70 for professional installation that I could do so easily. Sooo bad. Thats what happens when there is monopoly

Have worked with this company. Faced some issues wanted to meet a manager and they have people waiting in hot weather outside in a huge line. Seriously?? These are ur VALUED CUSTOMERS and u treat them like nothing. Arrange something inside the store or make online appointments to book the times soo people dont have to melt in this hot weather with kids. HOPELESS

User friendly is terrible. Havent even set up service yet and its messing it up for me. I tried to reach these dudes but they just are unreachable.New review: I added 2 more stars. Once internet was set up the app become more user friendly. Not bad so far.

Quick n efficient....

Great service, even at 6 apart

Great Job!

I do not like Xfinity and I hate that they they are the best option for my area. That being said the person who helped us in the store was very friendly and got us in and out with what we needed very quickly.Xfinity may be turning things around a little bit, but they will never get there completely until they have transparent and steady billing practices. Their variable fees are absurd.

Informative staff.

If you are looking to pick up an installation kit dont bother wasting your time. They only have modems available for people looking to upgrade to their Extreme plan. Also theres no way to call and check or no way to confirm if other locations have the kit. So youll just have to waste gas and go on a wild goose chase for a kit that may or may not be available.

Very professional atmosphere is amazing great customer service. No lines everyone friendly even on a rainy day. An employee held the door open upon me entering and leaving outstanding.

Good customer service

You queue to get in the queue to only exchange a modem... This does not make a whole of sense... The person at the entrance does not add any value I d rather have him/her exchange my modem... Or Xfinity to offer exchange like Amazon does...

Our service techs Konner and Nate R were super efficient, professional and friendly guys. They made the whole process super easy and answered any of our questions. Were looking at averaging 350 mbps currently! Im excited to see how this goes but so far so good.

Service was very helpful they basically how many step by step even offered other things that I was very interested in so I give a 4 star how to service the kindness did initiative and all the above

Convenient. staff nice and helpful. Bruce helped me and he was great.

Honestly just go to the store, they are super helpful. Especially after the phone support teams have messed up everything, the store team is amazing at fixing things...

The young lady that assisted me was most attentive and professional. Beautiful store, nice and streamlined.I returned some equipment whilst I was there, a very pleasant experience.

The customer service was terrible and not to mention they I had to wait 45 minutes to be assisted. Then on top of that the rep gave me the receipt of another customer with there info on it. Terrible experience overall!! I suggest to seek service from another branch instead of this one.

We have had 3 routers in 3 months of service. We have gone to this location a few times and mostly people are kind; however, this last time, we told the gentleman that we needed yet another router and before we could even finish explaining he jumps in with his pitch and suggest to us that if we upgrade our product we might actually get our internet to work. When I cut in to say that I didnt think it was right for us to have to pay an upgrade fee to have our service work he put his hand up and said Let me finish what I have to say. Cutting out all the extra, I dont think that when a customer comes in with a problem for an already premium service that the first thing said should be, oh well if you just give us some more money... Get better sales people at your store.

Excellent staff. They are always helpful and the wait is never long. Best Xfinity location ever!!! Thanks Ken👍🏾💪🏿

This location is great! Everybody is super friendly, professional, and competent. This location is open and the address is 699 Ponce De Leon, but google is not providing the right address or something.

I was in and out five minutes top

I have never dealt with a worse company in my whole life. All their employees seem to be trained to do everything possible to cheat the customers and unfairly charge them. I have been a customer for about a week now and have spoken to at least six different managers and representative; every single one of them gave me different information about the same topic. Because of the poor customer service from the very beginning, multiple managers promised to waive my first bill. It was not waived. The rep I spoke to about it admitted there is no one in the whole company that can do what was promised to me by multiple people. They also kept trying to charge me the $60 professional installation fee when the current promotion is to have the fee waived for new customers. only after talking to four people and spending over two hours on the phone was the fee waived as promised to all new customers during that time period. If you have better options than Comcast I suggest taking your business there even if it costs a bit more. I plan on switching as soon as a decent company that is affordable provides services in my area. Do not waste your time with this unethical company.

Nice store...

I hate calling Comcast. Impossible to get someone on the phone. Customer service is terrible.

I don’t write reviews, so please believe me when I say the customer service here is stellar. Alex, Jess, and Robert were amazing and went over and beyond assisting me with my modem installation issues. I was truly frustrated with my situation, but after hours of phone calls, we were able to resolve it. Thank you!

Very friendly and professional

Terrible customer service I want to pay my bill and to get on order play he did not pay my bill and my bill double I had a real attitude about it

I dont know why there are so many bad reviews.. But for me, it been a hassle-free transactions. I activate my xfinity mobile this month and port over 3 numbers and all them seen to be no problems. All phone on the website is available there for purchase, no need to wait for order to ship or arrive. In and out within a hours with 3 line active and start using. Me, mom and wife is happy.