The service is great. However the deli🙄🥺🥺 if you place the order online it still not gonna be ready on time. The line is super long and they have you waiting forever just to get a sandwich and or salad.. They just need to hire more help and they will be a smooth operation

Workers: Curteous even in the early morning.Layout: Clean, clear, and easy to navigate.Supply: Wide range of foods available (international).Pricing: Reasonable, physical items match tag price at register, and lots of BOGOs!Thanks Publix!!!

I love any Publix location. The food is always fresh & cooked to perfection. The produce is always fresh, like they just got a supply in straight from the farmer. LolAt this Cascade location the hot food- sandwich line- check out line may get a little long, but dont let that detour you. . . .youll be done & out the store in no time.

The staff are friendly and helpful. We for the life of us could not find what we needed. But an associate noticed and came by to offer his help. I unfortunately can not remember his name. But sir pls keep up the great work!

The customer service at this Publix was great. They have the cleanest bathrooms ever. I also like how this Publix is great with all of its stocking and not blocking the isles. I prefer coming here for my seafood due to freshness than actually going to the market. I know that Im getting quality from this Publix.

Publix Deli is by far the worst I’ve experienced at this location. ALWAYS SLOW & BACKED UP. It’s consistent bad customer service. Worst deli in the franchise. 30 mins in line and they’ve made 2 sandwiches.

For a grocery store Publix has the best sub sandwiches around our competing all the big chain stores

This store is always clean and employees that I have came in contact with are friendly and eager to help. Then there is the deli department and thats where there is a chance you might run across an employee that dont like to cut deli meat. I ask for her to cut me 3 different kinds of meat and you would think Im asking her to walk 500 miles to get me some meat and then cut it. She has the worse attitude and obviously dont like her job. Publix is a really good company and have high standards and I cant figure out how or why this one person works here. Other than this problem I have had now for the past 4 times I have gone there I would have rated it 5 stars.

Always great service with bakeryLine too long at deli/sandwich section. Love publix

I visited this store after placing an online order (an hour and a half prior), for a few sandwiches. The store was very busy, and I proceeded to the Deli. I waited over 30 minutes, before I looked for a manager. I was able to find a manager named Mr. John, who reassured me that he would get my order to me. After almost an hour (total) of waiting, I finally had my sandwiches. I would like to personally thank Mr. John, because he is the reason, I finally ate. I have learned now, that if I place an online order, I need to be prepared to wait as if I never ordered ahead. I would also like to thank the other manager Ms. Lisa, as well as the whole Deli staff.

Where are the plastic bags?Outside of that the sub line is wrapped around the parking lot.However I still enjoy shopping at Publix.Two bananas, a box of cookies, and gallon of milk= that will be 70.69 😂 always pricey!

Extremely slow... I hate leaving 1 star review but this Publix deserves it. Where is the customer service. Worse Publix I have been to. Im going to leave my neighborhood Publix a 5 star review. This one deserves 1 star....

It was okay until I got in line at the customer service desk. There were at least 7 customers in line waiting for service. There was one manager and two Publix associates at the customer service. But did not provide any assistance to the waiting customers. They were on their phones doing whatever. Poor customer service and poor teamwork.

The guy working at self checkout yesterday was so pleasant. He went outside to get me a larger shopping cart (I always buy more than I planned to). He deserves a big raise just for his customer service skills alone!

The long-lines are truly not Publix valuing my time. Know the staff lack of great customer-service will be provided to you. The store is clean.

The staff is nice. Theres often no one available to service the deli, so you have to wait.... but the store is always clean, which is a plus.

Nice location. Publix staff used to be a lot more friendlier. But they have self checkout now so thats nice too. Well stocked and clean store with always fresh foods.

The deli is a great experience! Mrs. Ericka, the Asst Dept Mgr. does an awesome job. I love that she always smiles (with her eyes) and make a point to remember me/the customer.Her staff is kind and patient. Thank you for taking pride in your work! We love this Publix!

This Publix has gone down hill since they opened in this location. We were so happy as a community when it arrived. However, choice and selection of foods seems to be a problem. They are always out of items, especially meats and many other items on the shelves. It is very expensive. While the location is very convenient, Ive started going back to Walmart and Kroger again.

This store is always neat and grocery lines move fast. They keep plenty of cashiers to keep wait to a minimum.The food lines, sandwich, and chicken, on the other hand take a while, always. So be prepared for a wait.Customer service can be backed up at certain times of the day, but the wait is decent for the amount of people. And when Ive been there at customer service, the person usually acknowledges those still waiting in line and says theyll be right with us.So all in all, to me this is a good store.

I realize theres a severe staffing crisis hitting businesses everywhere, and this place is clearly going through it. It took over half an hour to order a sub, and easily another half hour to get through the check out line--every associate was friendly, and clearly doing their best, but a sense of burnout seemed to loom everywhere. Save yourself the wait, and save them the trouble. These folks are overworked!

The food is good but they dont treat the customers if they are important meaning if they run out of a particular item they will not accommodate you with a substitution without paying for the other item. If you want a 2pcs dark but they only have 1pcs dark they will not give you a freaking wing for the second piece of chicken without paying for the freaking wing. That is some petty mess as much money is spent with these folks shows its All About Your Cash Not You As A Person. You Get It!!!

The one department that really needs some help, at this location, is The Deli! For whatever reason, the associates working the counter always appear tired, are apologetic for moving in such slow motion, and theres always a wait for someone to respond to you when standing, waiting at the counter for an associate. I must admit, Im never there at open, nor during lunch so I dont know the ebb-n-flow for those shifts but the evening til close is a dread! Even when trying to call ahead, they dont answer without a manager intervention (if they pick up youre put on hold and no one returns or if they do they hang up). Its really comical to see them in person act in denial/contradiction of their true disposition. My only suggestion is to have a secret shopper and secret manager (like the show where the owner visits and pretends to be a customer) monitor the department for a week and assess needed CS training.

Ordered a cake for my 45th birthday dinner and prepaid 90.00 . Unfortunately, when I picked up the cake it was mushed icing in some places, missing decorations., but had no choice but to take it. Just so happen, someone else brought me a cake so I returned my 2 tier messed up cake to Publix the next day and spoke to the bakery manager who was very apologetic and authorized a refund.

Too slow workers. And I had to avoid to many customers w/o masks on. They need to keep us safe by mandating masks for everyone. I will never go to a Publix until they do. The virus is real .get real with protection

Although I like to shop in other areas. Because there are a difference sometimes in the prices, sales, appearance of the stores. I have to give props to my neighborhood Publix . Majority of my shopping experience there have been a pleasant one and the customer service I received has been good.

Clean, fresh food and check out is ok. Can be slow sometimes. The deli line is always long and moves extremely slow. The deli workers take their time and dont care about the lines. They complain all the time and act like they dont want to be there. They will walk off if they dont want to make sandwiches while the line is down the aisle.

What can I say about Publix besides its Publix. Its one of the best in the business. Hurry and get what you need before game day though. They quickly run out of things on the cold side in the deli.

Look, the deli is just ridiculous. Theres never anyone there. Ive waited and waited with no recognition, no one even there to take an order. Just man the deli and youve got the best store nearby.... But until then...

Nice building very clean. Excellent customer service

Yet another year yet another issue with this bakery. Nope no picture to add this year bc they never made the cake. I place an order for a cake I expect to come pick the cake up. Calling people at 7 am the day of to make sure you’re coming to get a cake is ridiculous. I place the order I want the cake. This call first is not a policy used throughout Publix. I know bc I use Publix both out of town and locally. If you’re going to change the way you’re doing business let it be KNOWN AHEAD OF TIME instead of ruining my sons birthday. They also make you pay for the cake first then come back and get it also not done at every Publix. WHY INCONVENIENCE THE CUSTOMER? If you want us to pay first put a register at the bakery. No one pays for their groceries first then go get the groceries. I wonder why this location is being treated this way? Poor experience. This is for the Camp Creek location

Stood for a half hour trying to get a half pound of sliced roast beef. Guy was by himself and had been working on only one customer that whole time. I want to customer service to see if she can get him some help. This woman rolls her eyes at this simple request and says they have as much help as shes going to send. I left, but first I asked if theres a store manager. Im trying to make her aware of an issue and she says shes the store manager and rolls her eyes again. And I was being sooooo nice. But at that point I just left, drove down the street and was in and out of Kroger in 5 minutes!! Including the trip to the deli counter. Absurd. I dont appreciate being treated like Im being a Karen when Im just asking for help, otherwise why even have a customer service?

I usually buy my cakes from Publix at Midtown Atlanta but decided to give Publix at Cascade Crossing a chance. I wish I didn’t because my cake was so dry when we ate it and it also didn’t have the full strawberry flavor in it or the the full pink color like they usually are. I wasted $53.00 for nothing. I will not be ordering another cake from them.

I appreciate the cleanliness of this particular location, the actual cash register cashiers are usually really nice however the lady working self check out on February 3rd, 2021 should be quicker to assist oppose to quickly assuming people are stealing... its funny that whenever I wear my big coat I seem to get followed or watched closely... its 45 degrees today and I have low iron so i always layer...why are you watching me shop... the deli line is always long however the sandwiches are definitely worth it if you have time to wait...The sushi is the main reason I come 2x a week...Youll rarely get greeted however if you are kind the customer service is great. There are no cart returns in the parking lot... so though it isnt the best experience it isnt the worst either if you know what to expect

Got in and got out. Order was ready and waiting when I arrived. Staff was very welcoming and helpful.

Super clean store and a fast check out thru customer service!

Went in on a Thursday to place order for a cake needed on Saturday and was told it would take a week to have a cake made. So not feeling publix bakery anymore!

Great customer service as is the Publix way! Have not had a bad experience at any Publix.This Publix store always has check out aisles open during peak shopping.

Its always pleasant when I go there.

This location is one of the worse in the area. Customer service is a joke, stock is always low or out and getting counter service at the deli, hot foods or bakery is like trying to pull teeth

It Was EVERYTHING... Customer Service At Its BEST... The Finest Of Deli Meats, And A Scrumptious Sandwich Shop. Ill Be Returning Here For Any & ALL Of My Grocery Needs🥰

I love shopping at publix I just wish it was cheaper

Its publix....only thing is like most grocery store down on the Southside nothing that you need is ever in stock

Long lines because of the pandemic probably like a lot of stores. There are issues with items being in stock.

Great store good location only thing they have a bench outside where the homeless sit other than that there wonderful 👏

Very nice, clean and the people working there are very professional !

Publix used skillful marketing to get shoppers in their stores. They overcharge on essential or staple products. The lighting is great but I dont want to pay double the normal price on a pack of Ramen noodles.

Not a huge fan of this location at all. They never have stuff in stock and their deli lines are always super long. If I must go here for a sandwich I always order for pickup because otherwise youll be there for atleast 30 mins in that line.

Publix give you good service every time you go in there the lines are long and you need to get out in a hurry and dont have that much stuff you can always go to customer service

Deli.section was crowded as usual...It would be nice, if the store would prepare an adequate amt of mardi gra chicken wings....bc its a popular item..

Im super happy Publix is in the neighborhood.

Quick stop on a Sunday morning. Just picked up a couple of drinks from the front cooler. Store was clean and staff was working hard. Self checkout was error free. When I visit ATL, this is my go to Publix.

This has the worst deli out of all the Publix Ive ever been to. Its only one person working in the deli and its lunch time and the line has about 10 people in it. Its more workers in the deli but isnt trying to get the line down. Only in the black neighborhoods and we accept this! Its sad.

Got wings from Deli real nice and curtious staff

It has been many moons since I visited this store. It was a wonderful experience....except that there is chronically a line down the aisles at most of the u scan check out at Publix Stores....... annoying!!!!

My go to Publix. In for a quick visit. Great service.

Very clean and friendly staff. No complaints its Publix 😁

The staff is great but The produce is limited, the prices are high and the checkout lines are long

Great staff. Its always clean

The medical team was great and the wait was right on time thanks.

I’ve been coming to this store for years basically all my life I’m not sure why the deli takes forever now but it wasn’t like this back in the day ! Every time I come to the deli to get a sandwich I’m in line 30 min or longer ! This is ridiculous I also feel like there needs to be a limit on how many sandwiches you can order at a time because it hold everyone up when someone is ordering 10 sandwiches if they need more than 3 they just need to get back in line and get the rest because it’s not fair to everyone else. I just wish things could go back to how it was because the process to get a sub is ridiculous

Publix Deli in particular can’t speak for the rest of the store but the wait at the deli was ridiculous. Several employees in the deli but only one making sandwiches and she was more inclined to make online orders instead of orders for customers in line. Total wait time was over 30 mins and no apologies for the wait once sandwich was actually made. Note to self next time order online while in line and you will get the sandwich faster.

I am so proud of the store manager and all the workers which give outstanding service they definitely go out there way even with a short staff I really hope more people will apply to give the teams members some days of this story is very clean needed more stock but other than that outstanding oh yes this team deserves a raise All including the mangers

This is a very busy and congested area, so choose your visit during off peak hours. Prices are higher than Krogers/Walmart, and if you are on a fixed budget, you may want to shop elsewhere, especially with the limited merchandise and sometimes bare shelves.

The subs are good and the store is clean, but the wait times are ridiculously absurd. The fact that I came during the slow period and was 3rd is line, but still waited 30 minutes to be serviced is ludicrous and needs to be addressed by corporate somehow.

Had a good experience in the Deli with Ms. Sandreka. Appreciate the fries 🙏🏾

Clean, convenient store with quality selection.

Found everything I needed and great customer service

Publix is the best especially for fruit I love it you cant beat it yes I will return as often I have

Im at a Publix store at lease 3 to 4 times a week... For something great clean stores...

I love to see my baby sister shade

The customer service has gone down some at this location. I stood in the produce area hoping for some assistance, and the lady I guess couldve been a manager based on not having a green shirt on never once acknowledged me. If I wasnt looking for help several employees wouldve been in my face asking.

It had what I needed store was organized, clean, well stocked

My pharmacy and grocery store. Love the BOGOs!

Everyone was helpful and the store was super clean

Not my fav spot nothing is never in Stock long lines bakery horrible always messing my order up they never have enough help its just a mess i go to the on on Bolton road

They had the febreeze candles on sale. I purchased $60 worth of candles.

It was terrible for it to be lunch time two lane open to check out and the self check out was terrible two every lane was back up

Publix is a great market place in Atlanta. They have a large selection of vegetarian products along with allthe normal fares.

I was there to get a sub sandwich and although they were out of mountain bread and vinegar. Jasmon, in the deli, was super polite and accountable. Love my neighborhood ❤

Good customer service. Just very long lines for deli.

I love thys Publix its very convenient for me and not too crowded.

Worst deli ever no service just terrible all around

I love this publix. I dont even call it publix anymore, i call it publee. Lol. They have my fav coffee here! They fruit and veggies are an 8 out of 10.(more than i can say for walmart produce..) And omg when you get to the back you smell seasoned seafood! 😍 just wish there were more soy less products tho.🤔

Overall Publix gets five stars, but their self checking system needs an overhaul.

I stood at the pastry waiting for assistance for over 20 mins.

Store is always stocked, employees are always helpful. Great atmosphere

It was 20 ppl in line to have sandwiches made and only one guy making the sandwiches but several other employees there but sid not assist him at all. Two managers came over and seen the long line but did not have anyone to assist with the line. Shout out to Keith at the Deli area (keep making those sandwiches) The stars are for Keith not the store it get NO STARS

Slowest Publix I ever shopped at. 3xs same deal. Maybe its the area company doesnt care about the customer here as much as they do other places thats for sure.

Excellent selections; very clean store with phenomenal sales.

Always great customer service.

The lines at the deli were kind of long but it was ok, id go back

The meat was brown horrible experience with the cashier they do not honor there policy if the price is wrong you still have to pay what ever price comes up. Very bad experience

Limited stock at times but that is probably due to pandemic supply chain issues. Like the expanded deli section.

It took 40 min at the deli to get a sandwich when there was only 3 people infront of me

Visited location to pick up a couple of items and some chicken in the Deli/prepared foods section.Arriving at 11:00 am is ideal for getting orders from the Deli/prepared foods area at this Publixlocation otherwise youll have a long wait, due to them running out of certain foods and having to cook more. Longest wait time has been 50 minutes to 1 hour. Standing in line.The store is clean as usual fresh produce. Clean refrigerated meat section, cold cut, and dairy sections. Good service from staff.Enjoyed the visit. Food was worth the wait.

It was a long wait time to be seated and when we got to our table.

Nice place to purchase groceries. Very clean and safe for shopping. Good location.

Very clean and I found everything I needed. The cashier was very helpful and courteous.

I love Publix...this one was no different!