I spent about an hour in the store and left without a new phone...but I bought 6 accessories for 50% off and worked with a fantastic sales rep!!! I am pretty sure his name was Zeke. He was very knowledgeable and tried so hard to find me a great deal that I ordered online and saved $800!!! I will definitely go to the store in the future rather than to Best Buy like I did the past. Thank you for excellent Customer Service, a very nice store and top of the industry products..

Despite the long wait to be attended, we were treated very well by Kyle. He was very knowledgeable and seemed to be looking out for his customers. If his boss is reading this, I certainly hope he considers an extra bonus or a raise.

I love this location. Taller tan gent was amazing from the moment I walked in all the way until I left . Every good comes with a bad unfortunately. the girl with the nose ring is not friendly. She complained about her coworkers right in front of everyone I’m standing there in shock. You can really tell she just doesn’t like her job!!! I give the store a 5 because I’ve never had issues at all and still haven’t but I personally think she needs a different job or learn to love the one she has before it becomes a job that she had.

Seem to care. Way more then tmoble

The employees are very helpful and polite!!

I love this place, never once have I went in and had any problem whatsoever! Great costumer service and they are very quick ( as they can be ) :)

The young man that was in there on February 18 2021 should get a promotion or a raise or something. Im a Verizon customer and was actually at the dentist right beside there office, unfortunately I goofed and left my lights on and killed my battery. The young lady at the dentist office who did my cleaning her and her boyfriend came to help me but had no cables . I poped my head in next door to see if maybe someone there at the Verizon store may have a set. This young man came out and helped me . I asked if he was a manager he said no . But he was so kind to help that I want his boss to know that they have a very good employee there I am also going to be talking to the people at the dentist office for the help that the young lady also gave me there . There is still good people who do take care of the customer even when they are not the customer . Thank you so much 🥰.

They have no accommodation for anyone who is unable to wear a mask. For any business open to the public to deny service is discrimination and a violation of civil rights.

Next time I need help with my phone Im just gonna go to the zoo an ask the monkeys for help Im sure they can do more than the employees at this store.

They are always nice

These folks are absolutely wonderful.

Very helpful & knowledgeable! Thank you!!**11/1 edit. Was lied to by employees that phone purchases were buy one get one free, not so much... 1/2 off and now we have an extra unnecessary line. Wont be back.

Have been going here for about 6 years usually have a positive experience. This time it wasn’t. The same tech helped me pre order a new phone and then a week later trade in my old phone. She wasn’t very attentive or consistent. She didn’t look at me when she was talking made it hard to understand her. Plus the high five to other techs when I was trying to ask her questions wasn’t very helpful. While trying to look at accessories with her she walked away right when I was trying to ask questions. Plus her phone trade in instructions and promises changed from one week to the next. Then I had to remove a $17 insurance fee I never asked for that was added on my first visit.

You have to Wait too long

Always a great experience. Even this time with all the covered stuff happening it was real easy set up the appointment got in there and got out. Friendly staff and always willing to help.

Great workers. Helpful and friendly. In and out fast.

The associates were wonderful but the no mask no entry is not always good idea. Elderly people such as my father have trouble breathing and get winded. Could cause someone to collapse in store which could cause further issues

Great serviceTakes time if ya need it

Mallory did a great job helping us get my mother a new phone.

I typically go to the Ontario store they do a good job. They were closed so I was force to travel to Ashland. Then when I arrived I was greeted by a more than professional Manager his name was Gary very polite and made sure it wasnt a wasted trip. This store works of appointment only which I think is a great idea coming from someone who loves to have his time respected. He answered all of my questions then he got me and then the experience got even better with Samantha . Its safe to say that Ashland is my new store thank you Verizon for setting a standard with customer service A+++ 10/10

Zeke had a very poor attitude and refused to help customers after 5. And said its not his problem just here for the insurance. Way to zeke you lost a Verizon customer

Barely any phoned to look at due to covid. Very slow

Busy store, attentive check in by staff, took a while for my turn. Needed a phone case, several to choose from, courteous and helpful salesman. Name tag was covered up so couldnt see his name.

Very nice and helpful during these COVID times! Thank you!!!

Recently had to visit the store because we were upgrading two lines on our family plan to smartphones and didnt feel comfortable making the change online. It took awhile to be helped, but we also didnt go in expecting to be served immediately. While we waited, one of the workers brought out some devices for us to look at (as we were also upgrading a basic phone), so it was nice to get that out of the way first.Mallory went above and beyond helping us - bringing out a bunch of cases and pop sockets as well as setting up the Apple accounts for the two new phones. The whole process went as smoothly as it could and while I still prefer online transactions, it was an overall pleasant experience.

They were,as always, very helpful and courteous. Luke helped me and fixed my problem.

VERY nice store! Samantha 1 is THE BEST! Shes helped me with so many issues; shes very thorough & professional!

Outcome wasnt what I was looking for, but Gary was straight forward with his answers.

It was a good experience. We caught a sale on tablets. And the salesman was patient and knowledgeable. He answered our questions and was very helpful

Always a wait to talk to someone, always seems like different sales representative every time I stop there. Better service at the Mansfield store. And have found if you buy on line or over the phone, you get a pick up text message when your order is ready.. That was great.. 5 min visit to get my new phone. Ashland store was out of stock. I will use the on line sales next time as well, faster, and you still get to talk to a live person..over the phone.. worked well for me..

Fast service!!

This location is good for those who have time to kill and no plans. I went several times and was there 2 or more hours. I’ve had issues with a product and not told the complete truth about it which cost me greatly in data overage. Most of the staff is friendly though but I’ve taken my business to the Claremont Ave location which is hands down 5 star on service.

Adam and Luke are friendly and efficient. This is the best Verizon store Ive been too and Ive been with Verizon 10 years. Thanks guys I appreciate all you do!

Not many devices in stock, but the people there are helpful

Joe and his team are more than willing to help the customer in any way possible. Ive had a few issues with Verizon and how their systems run, and the entire team has done everything in their power to help. I appreciate their help and the fact that everyone is very friendly and professional. Great place to do business.

The phone and customer service is fine, but I just switched to Cricket and like it way better. My family pays less having smart phones with Cricket than we paid having basic phones with Verizon. Verizon does have quality, but its too expensive, and definitely isnt the only carrier with quality so prices shouldnt be so high.

Amazing.

In store for approx 15 minutes. 5 or 6 customers in store and 5 or6 staff. No one being helped. Staff in back and 3 behind counter, NOT taking care of your customers. I did not have an additional 15 or 30 minutes just to move up the que. Take care of your customers!

They were extremely helpful in terms of helping me choose which type of phone is for me. A great thing about this store is their employee. The employees at the Ashland Verizon store dont pressure you into a phone and they do not rush you along which causes the whole experience to be totally stress free.

It took too long to ask a simple question.

Chad was Awesome! He treated us great. Will definitely use this Verizon store always. Will also recommend this store and especially CHAD! Thanks for the great service.

Well if you have a friend that works there you can get service really fast. I had 3 or 4 people in front of me. I guy comes in behind me and 1 other couple. We are waiting now I have been there probably 20 or so minutes. The representative called the guy right up. 2 people In front of me yet then me and the couple in front of him but he gets waited on . Will never go back to this one again. Hell of it have been a Verizon Customer for 23 years but have never had this happen before

I had Cody take care of my request. He deserved a ten and a star. You are fortunate to have him as an employee.

They were great

Long story. Days of frustration. My daughter was unable to activate her new iphone (purchased from Apple, not Verizon). We went to this store expecting the worst. We waited less than 5 minutes, and told Luke he had the opportunity to renew our faith in humanity. He was pleasant and personable - and accepted our challenge. He had us explain what was going on; looked up the account and found the problem with the account that was preventing the activation. He fixed the account issue, completed the activation of the phone and we were out the door in less than 20 minutes from start to finish. The experience was unexpectedly fantastic, and faith was restored - and then some. Thanks, Luke, for your help, your humor, and your ability to do your job in a manner which probably kept 4 accounts from being transferred to the competition.

Jaien was very helpful & personable with not only myself but to all the customers that came in the store while he was waiting on me. Very good employee.

Brought in my phone, it wasnt charging properly. After a short wait, a rep tried it on a different charger. It worked fine. She said bring in your old charger and we will replace it with a new one since it was under warranty. The next week I did just that. there was apparently nothing in the notes when I went and they couldnt find anything on it so they sent me on my way without anything. This is typical Verizon.

Least helpful place cant do anything in the stores they tell you to call customer service

Service was quick this time in. Usually there is a wait to get service. Staff is knowledgeable and friendly.

Its a nice place but you always have to wait hours to get anything done or a lot of the time even started

Very helpful with my problems I was having with my Samsung Galaxy 9P, thanks

Again they provided us with excellent service. Thanks Luke from Verizon in Ashland Ohio!

Wonderful people who want to find the right equipment for your best interest and buget

They treat me with respect are friendly and helpful.

Excellent friendly helpful and efficient service.......thank you Verizon. 😄

The wait was short and the employee thats helped me the few times Ive been there is so nice, kind, and knowledgeable.

Nice place, bought my wifes new phone here with accessories.

This is the first time Ive tried this store. In the past 5 years it is absolutely the best service Ive had with Verizon, and Ive dealt with several stores and cooperate. Shaleigh was amazing! Shes an extremely hard worker and very knowledgeable about the products, services and billing. Will also assisted in the setup, transfer of data and application of my phone protection. Fast service, and no Hassel. Trust me this is an amazing store! Dont bother going anywhere else. I personally dont tend to leave reviews but these guys more than earned it.

Great service and very knowledgeable and helpful staff

Not nice people and they cost to much to have anymore

Best Verizon store around! Adam is my favorite!

Jeanette was very helpful. Zeke was also.

Waited 25 minutes was next and the lady helped a guy that just walked in the door. So I left I think its time to change to Sprint after being a customer for over 15 years

Employees lie to make sales. Screwed my family and I out of upgrading by 1.5 weeks. Then wanted to charge us crazy amounts of money to return phones and re purchase them. I have been a verizon customer for over 10 years, never had an issue and they were always helpful until now. They admitted to making a mistake and still wanted to charge me to fix it. Going to sprint in the coming days to switch over to a new provider. I will never use verizon again, and I will bad mouth them every chance I get to people.

Fast and friendly service.

I went to pay the phone bill, and the last three times I have been in this store, I am tired of being asked if I want to pay the bill for the workers there. One more time and will be calling someone.

Customer Service from knowledge helpful local people. Cant beat it !!!

Great service. Best location around

Helpful peaple just try to sell u stuff that I dont need

Usually fast service, usually. Best coverage for my area.

Friendly helpful staff, but takes a long time.

I dont usually do reviews but, the Verizon store in Ashland Ohio is the best. Adam, the solutions specialist is the most Friendliest and curtious sales person Ive ever met. Thanks Adam.

I have been to this store on 4 different occasions and consistently received poor service. It is the closest store to me, but have finally decided I have had enough and should go to the further one on Claremont Ave. in town. 1st time, I had to wait forever to see a representative (15-20 minutes), but the salesman did find a after a phone I liked (smart phone with long battery life). I encountered 2 problems upon leaving the store. 1.) Specifically asked them to charge only my phone number account on a shared phone plan and they had charged the primary plan holder (not me). 2.) They sold me an expensive Otterbox that did not work with my phone. After 2 weeks of swiping I was having trouble and the reason was the clear plastic on the Otterbox was too thick however it was past their return policy time. 2nd trip, I returned to the store to adjust the charge to the primary phone account holder to my my phone number. They argued with me and said that it could not be done and refused to do it. So rather than continue arguing and having the primary account holder mad at me I paid the phone off with my credit card. 3rd trip, I had lost my phone charger and needed it for a 7 day trip on vacation to a foreign country. I had no wait (in and out in 5 minutes) and they seemed 100% certain they gave me the correct charger. Overseas, I discovered it did NOT work. 4th and FINAL trip, I went to return the bad phone charger within 30 days, but was reminded about their 14 day policy, but they agreed to trade it in. They look and again tell me, No thats the right charger for your phone. I insisted it didnt work and told them to try it and prove me wrong. Redhead tries it and it does NOT work. I say see told you so. She gets mad and starts taking tweezers to my phone. I told her to stop, but she insisted my phone port was dirty with lint. I had tried 2 other chargers with my phone which charged my phone with no problems. Lint was NOT the issue, but she was mad I had shown her up. I tell her and the other associate, I am not sure why I keep coming to this store. She some how slightly bent my port card on my phone so that the stupid Verizon charger did start working. She says, See it works! Dont tell me how to do my job! Well your job is to work with customers who are sometimes angry and not make them more angry by arguing with them. If you hate your job you should quit or find a better job.

Terrible place. Everything they told us about our transaction was a lie. We have had to pay over $800 in undisclosed charges. The additional $400 cash we paid in-store has somehow not been applied to our account even though we have a receipt. The free jet pack they sold us is costing us yet more monthly fees. The people running this store are not honest and should not be trusted.

Two of the employees are really helpful, Adam and Matt.

So today i went to Verizon to help my son return 2 of 3 tablets... however due to complications all 3 were returned... long story short he misunderstood the additional terms nor were they explained to the additional fees that would be expected... young kids starting out thinking they would surprise and be kind to his grandma and mom.. after i explained to the salesman which was the same one that waited on the young adults, my son, that when anyone looks to buy 3 tablets he might want to make sure they see or understand the additional expenses however we did return them which took over an hour and the manager through all wasnt any help until we left where she decided then to smile after me stating she didnt have much of a personality.. and we left before things were straighten out with trusting they would get things corrected and call as they did call. However they had to do a credit rather than refund but thats when thing turned.. i push hang up on my phone but it didnt shut off and this manager.. Janette and her team proceeded to make rude comments an w bad language (f word) how dumb people are and commented our name with a few otherthings being said... this has been a bad year working w Verizon as ive had bad luck with my business account.. however i was restoring my trust with this store as Adam and Trish are awesome however customer service stops w them and i would never recommend especial after hearing the sunday manager Jannette and her team.. kids need to learn things and the lesson my kids learned may have been crazy to your staff but keep it professional and make sure you hang up the phone before you bash the customers..

The service is way to slow. An employee took my cash of 56.80 for a tab a and then I paid my phone bill with a credit card. Then i get my credit card bill and she charged my credit card also. I want someone to review cameras to see I paid with cash.

Not too busy, great help and amazing overall service!

Not much help and zero resistance when told considering another provider. Not much of a sales force, didnt even get a good bye.

Went in to have a replacement phone activated and we waited 20 min people that came after us was seen before us then the guy was very rude and would not activate the 3rd phone thats messed up on their end not ours

Very slow service. They try to push their accessories too much

Ashland has the best Verizon store with great staff!

Amazing service, chill employees.

After 15 yrs the service has gone straight to hell and the prices are outrageous I went to Sprint and got new phones, more data, and hotspot on the phone and my bill started out $40 cheaper

They are awesome! Love the service and Stephen is amazingly awesome extra more than most!

Hardly any employees working, an the ones that was had 2 employees per customer leaving the waiting line over an hour long

Not one of my favorite places i dont want to be mean 🤔

Timothy was top notch.

My mother upgraded her phone and purchased a load of accessories from this location. The representative helping her pushed her out the door so fast that he didnt even OPEN THE BOX OR TURN ON THE PHONE. My mom spent hours figuring out how to activate the phone and transfer her information from her previous device on her own. Not only that, but she purchased a glass screen protector that the rep DID NOT INSTALL... another afternoon spent learning how to do so. The one star comes from the fact that I am a sales rep for Sprint and this low level of treatment comes down to the simple fact of laziness. A paying customer of 10+ year tenure deserves platinum service. Just because she turned down your free HUM or tablet doesnt mean she gets treated like a nobody. With service like this, she should have purchased online.

Verizon is ridiculous. Like how they charge a $50 restocking fee on $30 kids watch! Absolutely ridiculous.

Representatives were courteous and knowledgeable

Horrible! Waited 2 hrs. and did not get someone to wait on us.

Very helpful and down to earth.

Great service friendly and knowledgeable

Friendly staff and very knowledgable

Worst store ever if you want to wait hrs go there

Terrible staff. There is nothing good to be said about this store.

When I came to the store I had questions about 3 devices. I figured Id be there for hours. The gentleman that checked me in took care of me right away, answered all my questions (and I had alot)and I left in a half hour. Their always help in Ashland, Ohio.

Long wait and not a lot of people.

Going to the Verizon store is a waste of time!!