Highly recommend this place. If you need a tow, they service a much wider area than you might expect. If you need your vehicle serviced, they are a great place to go.

Great local place. Have had my car in twice and always solved the problem quickly.

Professional service and great family. Highly recommend.

The tail/brake/parking light on my trailer was not consistently working. Repair shops in my area referred me to trailer repair shops, but the trailer shops were not going to be able to look at it for about a month. I dont live in the area but was going to be visiting family who suggested I check with Bates. I called a few days in advance of my visit. They were able to fix it the day of my visit and for less than I would have paid for a ticket.

Horrendously unprofessional. At no point was I informed what the cost would be of the tow. I was unhooked and was asked to stop to handle the bill. I simply asked to be billed and the guy (who claimed to be the owner) was horrendously unprofessional and down right rude about this. He demanded 535 dollars for 30 feet of towing or hed take the RV I rented!!! I tried to talk to him and reason with him but he was talking under his breath to the officer like .. yeah watch soon as he realizes Ill take his RV, hell pay us. I would have sat and waited hours to deal with ANYONE else but this guy.

Picked up my car. Everything handled very smoothly

Cant say enough thanks to Bates Garage & Towing LLC. Fantastic people who care for the needs Ashland County and the people there! Would highly recommend them for your towing needs. Thanks for making Ashlees 16th birthday a day to remember!

Family-owned business great service good prices Quick Service all around quality work

I waited a week to get my vehicle i to the dealer service department. I got it back days later unrepaired. Bates fixed the vehicle in one day at a very reasonable price. Thank you!!

First and last time I have and ever will deal with Bates. Requested a flat bed tow through Triple AAA to be towed to my mechanic in another city. Bates called and tried to offer that they look at it and I respect the fact that they wanted to drum up business for themselves. I declined and shortly later a tow truck arrived. 1st problem....not a flat bed. Front wheel drive so the car in its location would have to be drug before they could pull it from the front. Then Bates could not tow it due to Triple AAA will not tow expired tags. Which is not Bates fault.But......when we tell the driver we are not mad at him he simply shrugged his shoulders and says I dont care, you still get hit with a tow from Triple AAA and I get paid. Gets in the truck and that was that. Really professional and classy. I think this company needs to educate their drivers a little better with customer service. Considering you dont know who your potential customer is or they know.

150$ to put a hook on my truck and pull me out less than 5 min of his time and took him 40 min to get there

Top notch!

Driver gives his opinion too much to the police which wasnt true! Did not look at my car like they had said after the accident. Super expensive! $185 to pull me out of a ditch that took 20 minutes at best! I would not recommend them to anyone!

Honestly one of the worst tow company’s I’ve ever heard of. They will price galge you and will hold your vehicles hostage for no reason at all. Any trucks out there, DO NOT call these guys. Expect them two double the highest bill possible right when your ready to leave and not release your truck or work in a timely way with your insurance company. Guys AVOID!!!

Did nice job on oil change and tire rotation. They get you in as fast as they can, and they get you as they can.

Spoke to a woman here who was extremely rude and unhelpfulEDIT to owner: Must have Just been a very feminine sounding man then! either way. RUDE!

Promptly came to give me a tow. Nice guy. No problems at all.

They use good parts but not friendly or personable. Only half profesional. Use the Ashland muffler house now. Great people

Terrible towing service. I work a t a transmission shop, and the driver asked me where I wanted the customers vehicle put. I showed him a spot, and he said his truck was too big to put it there. Our entire side of the lot was open, so I said if it doesnt move, I need it put in that spot. He told me it moves, and that he would push it in the spot himself. I told him thats fine, I asked him if he had customer info and he said he would give it to me in a minute. Long story short, this jerk, drops the Jeep in the middle of our lot blocking both of our bay doors, left the keys in the vehicle and high tailed it out of our lot. Best part, this vehicle is bound up, so we cant move it, and I have no customer information.

If we could give them a negative I would! Made us wait 40 mins to come then got here and didn’t even do the job bec a Good Samaritan did it for us! Lazy ass man stood and watched made us pay any way when a call was attempted to cancel! Will never call them again

Great service. They went above and beyond to help me out.

Always there for us, any time, day or night. Great bunch of people. Our preferred Garage for repairs.

Very nice people

I felt taken advantage of during a accident I had. Charged $100 for a mile tow, it would have only cost $200 for 30 mile tow. Never again. Very impersonable also.

Great service

Polite and amazingly helpful