Very DISSATISFIED with customer service in Ford service dept. They obviously dont annotate call in appointments. Quick to offer to take your money. Would never rely on them to service my Ford F150.

I bought a new Palisade that I thought had a scratch on it. Scott determined it was tree sap and took care of it in minutes. Thanks Scott! My brand new paint is still brand new.

Excellent service, great customer service, and fair prices.

Friendly service. They did a great job repairing my car hassle free.

What I love most is when you call, you get a real live person! I am so sick of trying to communicate with computers when you call a business. They repaired our car quickly, timely and dealt with the insurance company. First Rate.

Travis and the whole crew that worked on my car was absolutely the best!! Thank you👍😁

I had a great experience. Since they were working with my insurance, I appreciated how hard the staff worked to make sure we were all on the same page. The staff made me feel well-respected during this difficult time, even when we were repeatedly reviewing information for clarity. Communication from them during this time was excellent: having a collision center actually call when they say theyre going to call is priceless when youre waiting on your livelihood to get out of the shop.

Very friendly staff, Larry Moss and Frank Robles were easy to work with, Butler Collision Center did a great job on our Sonata repair. Also, worth noting; my battery went dead while I was in the parking lot when we came to pick up our car; Frank Robles quickly responded! He fixed my battery (it came loose) and got my car running. How nice to have such friendly helpful service! I felt blessed!

I pretty much feel like Frank is my best friend by now. He has been so helpful with getting our van fixed. I showed up the other day to drop it off and pick up a rental, and was totally overwhelmed with my two toddlers and their car seats. He grabbed it all and helped me get the kids squared away. My little boy literally calls him “Uncle Frank” now! Seriously best customer service of my life!

Frank and his team did an amazing job! They were courteous and professional. I got my truck back better than when I first bought it. Frank even did a lot of the work himself. Frank even paid for my rental when it went beyond his deadline. Amazing! Thank you.

Got truck front bumper, hood and grill repaired. Got truck home, noticed vibration and noise r/f area under the hood. Looked and found house clamps not tightened to air filter inlet. Also found bolts holding r/f fender to firewall bracket not tightened. Rather than go back and wait again, fixed this issues myself. Original repair took 1 month. Butler did a poor job of keeping me informed on progress of repair.Service manager made all this right in a very professional, positive response. I am now completely satisfied and will continue to refer others to Butler Ford Collision.

Butler is the best place for repairs and service. I used to go to Lithia and was always disappointed with how they explained things, how long things took and how much they charged.When I hit my side mirror on a cement column and busted the casing, I decided to switch to Butler for the repair because I had used them years ago with great satisfaction. It was the right choice to return to them. They ordered the parts needed for next-day delivery (I’m sure this depends on availability) and got me fixed up within a couple of days. I also got the car detailed and had some service done, and Frank in the collision center worked closely with Joe in service to make it as easy and painless for me as possible. Reasonable prices, friendly service, prompt communication. Thank you so much, Frank, for making this entire process positive and easy! I’ll be back whenever I need anything done!

Butler Collision Center repaired my car to NEW status! I was totally amazed of the quality job that they did. Frank was an amazing technician that kept me well informed of my cars status and when it would be ready for me to pick back up. I would recommend Butler Collision again and again I give their workmanship and customer service a 10 out of 10!

Excellent service and my car looked like new after my detailing. The staff is super friendly and knowledgeable. I could have saved a little bit of money at another place, but I chose Butler because I have had my car detailed there in the past and I know they do a great job.

My husband did a review but I feel like Frank and his team need a second one to say how great they were! After having our truck vandalized in one of the worst ways possible and having sent it somewhere first only to be extremely disappointed, Frank was very honest with us and helped explain to our insurance what really needed to be done. Having such a supportive team take the lead on what was a stressful situation was amazing! We always knew the progress of our vehicle, and when we got our truck back, it was such a relief. We were truly impressed with the condition of the truck and all our fears were calmed- it was a miracle! Thank you so much, all of you were wonderful !

Butler did a great job repairing our new Sonata hybrid (teenage gal backed into it while parked). Frank Robles, the manager, took good care of the details and kept us informed.7 months after above accident, was hit again, this time we were stopped at light and was rear ended by a corvette that fled the scene. Again Frank and Larry at Butler took great care of Us and the shop did a great job, looks like new.

Our family has been long-term customers of the Butler Automotive Group, and have occasionally had to have collision work done on our autos. Our most recent interaction with Butler Collision Center occurred when a deer jumped out from an embankment and collided with the front passenger side of the vehicle. We immediately advised our insurance co that we would prefer to go through Butler Collision Center. We had Larry Moss and Patrick Hanlan as the representatives helping us through the repair process. As always, Larry was a tremendous help, and during the times where Larry was assisting another customer, Patrick was right there to step in.Thank you so much Larry and Patrick!.

I picked up my Acura from the Butler Collision Center and was thrilled with the excellent job they did. It looks like new again and the collision team worked hard to have my car ready in time for my trip. Both Joe and Larry are very professional and I will always appreciate their kindness.

Butler Collision Repair fixed a scratch on my Ford F-150! Frank took great care of us and the work was completed in a timely manner! The quality of work was awesome! I highly recommend them!

I had a great experience working with Larry and Frank. Body shop did a nice job repairing my car. They were quick, friendly. It was a nice surprise to find it had been nicely washed, vaccumed and back to normal.Thank you Butler collusion repair.😁.

Fantastic facility. Fast service and quality work. Would definitely use this place again.

I just picked up my truck from the collision center. The repairs took quite a bit because of dealing with my insurance company. Butler Collision was very good about advocating on my behalf. They kept me in the loop along the way and the repair looks perfect! The quality of the work, constant communication, and over-all helpfulness of the staff really helped put the stress of damaging my truck behind me. Will be sending anyone I can their way from now on. Thanks!

Got into a little fender bender in my Hyundai Accent. Thanks to Frank Robles and the awesome staff at the Butler Collision Center, My car looks better now than when I got it. Not only did they do an awesome job on the repairs and paint, they washed, cleaned inside and out and detailed it for me. When I picked it up, it looked like a new car. I couldnt be more pleased. They went above and beyond. Great Service, I highly recommend these experts.

I was thrilled when I took my new Explorer in for some minor body work and it was completed in less than 24 hours! I mean, who does that??? Well, Frank and his team at Butler Collision Center did! Not to mention my vehicle looked stellar! Everyone was so personable and friend I could have easily had a few cups of joe from their sweet little coffee bar and stayed awhile...its just that great! Thanks guys!

The service here at butler collision is impeccable.I am a single mother on a limited income and I had much anxiety about my ability to cover the cost.However Frank in the service department handled me with care, compassion and grace. Not only did he spend many of hours between my ins. And i, he also did research and took much time to make sure I was pleased and settled within the out come of cost He went far beyond service expectation and I tell you what he put a big smile on my face and tears of joy in my heart. this experience has changed my intire perspective on what excellent really means.Frank, I will do my best to raise my kiddos to become a person like you. The serviceI received from you and your department has earned nothing less than my respectat a level of beyond belief.

Butler Collision Center has repeatedly made our experience easy and manageable. Their techs are the best in the business and their office personnel made the paperwork easy to understand. Thank you again Butler. We will keep coming to you in the future.

Very professional....communication was great! Excellent repair job and it was completed when they said it would done. Highly recommend you take advantage of their expertise.

Butler Collision Center did an excellent job on the repairs to my car. After a winter mishap, I was so grateful for the work they did to get me back up and running. I highly recommend them all the way around. Butler treats you like a customer that they want to see return. They have always been honest and fair with me. If fact I have purchased three cars from them in the last 3 years and I have been extremely pleased with every interaction Ive had there. I consider myself a lifetime customer. Thanks for your help this time around Frank & Joe!

Excellent service. They (Frank Robles, manager) went above and beyond to accommodate me and provide superior service. The repair results were as good as new.

Friendly, courteous and very professional up front. The repair itself was flawless, like the accident never happened. Done on time with regular calls to keep us updated. Felt like dealing with friends or family.

Recently, I was on my way to Sacramento to attend a funeral and my car broke down. All of the employees seemed to be very professional at BUTLER. Even though they seemed to be having a pretty busy day, somehow they found a way to get my car up and running in no time. Because of these nice, genuine, people I was able to make it to my aunts funeral...thank you so much! Especially Joe Butterfield!

Butler Collision Repair helped fix my moms car after she was in an accident. They were so helpful during this traumatic experience. They drove out to Gold Hill to pick up her car and bring her a rental car. Once the car was done they met her in town to drop it off . The repairs were seamless and made the car look brand new. We will definitely continue to use Butler Collision Repair in the future. You guys are amazing!

Frank and Larry were great!. I knew Frank from previous business and Butler is very lucky to have him!!. Took care of all insurance claim process. Highly recommend..

Frank and Larry at Butler Collision Center did a great job of fixing my car. They took care of everything, made sure I had a rental car and delivered my repaired, freshly washed car right on schedule. They are terrific.

Frank was really helpful. Got the job done quickly and painlessly. Car looks great and the people at Butler were great to work with.

Frank and his crew at Butler collision center got my truck in, fixed and turned around in record time. Great attitude and great quality of work. If I ever need a repair Butler will be my first stop.

Excellent service and exceptional contact with me the owner of the vehicle being serviced

After an unfortunate fender bender with my 20year old Subaru Legacy, I needed a new hood and some minor work done. Frank Robles the manager at Buttler Collision Center in Ashland went above and beyond the call of duty. He dealt with my insurance in a professional, knowledgeable way, explained to me all I needed to know, and laying out my options. While Frank looked high and low for a replacement hood, he went so far as to give me a loaner hood for safe driving from one of his own cars! Before my car could be fixed, Frank relocated to California to take on a new position, but trusting me with his loaner hood still. He never stoped caring. Larry Moss took over after Frank left. He guided me through the rest of the steps with ease and kindness. Larry also found a fitting used replacement hood, showed it to me for my approval and then got my car ready within two days. They did a great job, the dented and paint peeling replacement hood is unrecognizable. It looks completely new! Thank you Frank Robles and Larry Moss, and the whole Collision Team for your care and great work!

The staff at Butler Collision Center is always pleasant and eager to help. They do quality work and did a great job at contacting me every other day to provide me with an update and status of my repair.

Courteous and professional. Frank wanted to make sure we were happy. Chris in rental was super too. Chris even sent shuttle when I locked keys in car to unlock.

Frank and Larry and team, you did an awesome repair on my 17 sonata. Looks like the day I took it home from the dealer. Thank you guys.

Worked with Frank Robles and his team to get my Kia Soul’s bumper fixed after it was rear ended in a parking lot 😕. They were great! Set me up with a rental, talked with me about the progress the entire time, very friendly and didn’t even mind that I had two little ones in tow with me during the whole process. Loved working with them, my Kia looks brand new again. 💕👍

I was recently in a minor car accident where I was hit and my back bumper needed to be repaired. Frank Robles got me in .and out in 2 days called me to make sure everythi g was good. I love workingbwith them i this shop. Great Service

Were grateful for the kind, courteous, and professional service rendered to my wife and I at Butler Collision Repair. Their quick response to our very damaged car helped relieve a tremendous stress we were under after our car accident during the severe winter conditions of ice and snow. Following the accident, our car was delivered to the Hyundai dealership in Medford on Saturday. We were able to contact the General Manager/Owner Frank Robles on his cell phone which put things into action. We also were immediately given a rental car and the process was underway. During this time, the management and employees, like Mr. Larry Moss, also made this process smooth. We felt very grateful for the pick-up and delivery of our car to the collision center in Ashland and back after repair. We appreciated the workmanship, explanation, and handling of details in this major repair service. We highly recommend this service to those in need.

Repairs are good but it took a long time for them to be finished.The body shop had to correct repairs done by another body shop on my one week old 2017 Kia Sorrento. Took about five weeks longer than estimated due to insurance issues and getting the correct parts ordered. I am happy with the car but missed out on 4 and 1/2 months of driving my new car after being rear-ended. If I am ever in a collision in a new car again, I will take it directly to the dealer body shop.

After my accident I thought my truck would never be the same. Boy was I wrong. The team at Butler Ford Collision was with me from start to finish. A huge shout out to Frank for his excellent customer service. My truck AKA The Chariot is back on the road and running like a top. Thank you all !!!!!

Frank and the crew at butler collision center took great pride in repairing my new black lariat F150 after a kid peppered the entire left side of it with rocks from a weed eater...I was kept informed throughout the entire process, and the manager personally delivered my truck to my house! The work was impeccable and the service was excellent!

Butler collision repair and the whole Butler family is amazing in their excellent service, hospitality, and car body repair! They are fast with their estimates and second to none in their repair excellence! Thank you Butler and a special thanks to Frank and Thad!Cindy Szigeti

Frank and Larry provided exceptional customer service and the body shop crew did a fantastic job making my truck look new again.

Very helpful in dealing with very special painting requirements. Excellent work. Timely completion.

Excellent detailing job on my Acura and at a reasonable cost. Staff was very friendly and professional. I highly recommend Butler Collision Center.

Excellent and timely service by Frank Robles. The repairs to my 2013 Subaru were perfect and the detailing of the car inside and out prior to pick-up was much appreciated.

I have had two vechiles that has needed body repair and both times Frank Robles and Butler has far exceeded my expectations. Their attention to the fine details is amazing. The way they treat their customers are like family on a first name basis. Having their own car rental is a plus also. I would not take my vechiles anywhere else.

Frank was very professional and was able to get my truck fixed up right away.

I was run off the road and over a medianButler Collison came out then towed it to Ashland. Frank set me up with a loaner car. Frank kept In contact with me till it was determined it was totaled. When Frank found out it was a total loss he asked me to bring back loaner car. I took it back and Frank had talked and I had too Rocky. Between the two of them they had it all ready for me to get into a new car. I was so impressed I had no idea they would set me up with out waiting to get the payoff til the other car was taken care of. They were awesome to get me tru this situation I couldnt have done it without them. They had everything under control for me. I thank them so much they made my life s whole life better. Thanks again Frank and Rocky

Frank was very professional and helpful thur the whole process.. excellant custom service ..

Fast Efficient and Friendly Frank Robles in Ashland was the best. The Collision workmanship was excellent -- met Kat from Medford Maintenance group excited to have them both continue being a part of my Kia experience. Thank You Frank

My new Kia was keyed on the driver side and part of the back a few days after I go it. After I went through insurance I contacted them at the Kia dealer in Medford, they told me about Frank at the Collision center.Things were super easy and organized as far as all of the paperwork to get my car taken care of. I was able to get a loaner car while they fixed mine.The car looked great when I got it back! I needed to go back about a month later to have my car re-coated agsin. Everything worked out great and it looks good. Very happy with their services and people there. 😁

Excellent service. Provided a loaner at no charge. Exceptional people

I had a fender bender in my 2017 Corvette Grand Sport. Needless to say, like most Corvette owners, I was very nervous and very picky. I can now say that I will not take my Vette anywhere else.The manager (Frank) had his thumb on the whole process and the work was perfect.

Friendly, knowledgeable staff, excellent repair service & efficient shuttle. I highly recommend these professionals.

Just had some minor, but very demanding, body repairs done to my 2017 Acura NSX. The outcome of the work was most satisfying. The collision center took its time, as I would have hoped and expected on such a special vehicle. The paint on this car is very demanding in its application, and the end product was superior. I was kept fully informed of the costs and the progress on the project as they developed. Good communication and no surprises (except a ridiculous shipping charge on one part that was assessed -- nothing to do with the collision center, but an Acura quirk for the NSX).

Just picked up my Kia Sedona from the Butler Collision Center inAshland, Oregon. The car now has its brand new finish again.Inside and out all the damaged areas have been repaired and/orreplaced. Thank you so much Butler Collision Center for taking suchgood care of my vehicle.Also thanks to the rental car area that was able to place me in a vehiclefor the duration of the repair.I love dealing with Butler Ford and its affiliates! Never lets me down!!!

Excellent job repairing our Subaru. Great staff, friendly and very knowledgeable!

Great job on my Highlander, very nice folks to deal with, I would recommend them to anybody who needs their auto repaired!

Polite, clean, efficient, and on time with everything highly recommend there service.

Butler Collision was knowledgeable, reliable, and fast when replacing broken clips to my rear plastic fender cover. Thank you!

Will go nowhere else.The people there are very friendly and take good care of there clients

Great customer service. Frank Robles and his team take care of the customers like family.

Used to be a good shop, but the new management is very poor. Would not go back as they did a very poor job on my car the 2nd time I went to them

I brought my Kia in for a detail that I use for business and it was in desperate need of a detail and I was extremely happy with the job that they did! And they provided me a loaner vehicle! Ask for Frank in the collision center at Butler in Ashland

Frank Robles has been the most helpful person throughout my whole accident ordeal. 10/10 recommend going to him for any and all repairs

Great customer service.

Perfect repairs and a professional crew. Five stars for here.

I have consistently experienced professional, courteous service at Butler Acura Ashland.Recently I had an accident and worked with Frank in Collision.He was extremely helpful as he interfaced with the insurance company and communicating repairs needed.I can not speak highly enough of the genuine care and level of service I received during that experience.I would also compliment the service of Joe Butterfield.I recommend Butler Acura Ashland to my friends when I hear they need vehicle service and/or repair.Much GratitudeCyndi Grewe

The best of customer service, beautiful work, and the delivery back to me was excellent.

Great service, took great care of my vehicle, It looked great when they got done and it was on time! Couldnt ask for more!

Great service and workmanship.

Excellent repair and outstanding customer service!

Great service and great people. Dont even consider going anywhere else..

Great place to have your vehicle repaired at!

My wifes car was side swiped, Butler was able to get the parts and get the job done early. The result is a new looking car. Thanks for the help!

Good quality work and good communication!

Great place and employees

Work and people very helpful

Great to work with, as usual.

Communicative, good workmanship