Love going to this location everyone there are very nice especially Kimberly shes always so helpful and does a great job and so nice and sweet

Derrick Vargas was the reason fro the great service! He went above and beyond the service and willingness to help/serve. I was greatly impressed with him!

I wish I remembered his name, I think it was Jordan. He was amazing. Very quick, personable. Cracked a great joke. Got us in and out in less time than I expected and we got exactly what we wanted.

I am not an AT & T fan but i met a staff of the telecom who is the most patient i ever met in the US! Thanks Jason for your time and setting up my new phone! God bless you!

Always helpful. Love being able to walk into the store and see a person. A company owned store so much better than authorized retailer.

Was upgrading my phone and changing my plan, and Jason helped me out with everything and had me all taken care of.Good stuff. Thanks!

Went in because my phone locked up during an update. The gentleman tried to turn it off but couldnt. The reason Im there. He said you are just have to upgrade to a newer phone. Thank you sir. I took it to another AT&T store. That gentleman had me out in 5 minutes with a working phone.

Really its not the young man at the at&t store thats made me so mad. Its at&t themselves. Last Thursday evening and Friday day I was transferred so many times and they still didnt get things right. The only person that could see both access and U-verse was the very first person I talked to. Everyone else only saw access. Well several months ago I called at&t and spoke with Rick. The same person who taken my order when I first signed up with at&t access. Let him know I was dissatisfied with access because my bill was always around $100 and I was told it would only be around $10. He looked my account over and said that U-verse would be better. He credited me for the reconnect fee from when my wifi was disconnected. You see from the first day my wifi was connected Id been set up with autopay. Then last I received a was told I owed $50 or Ill be getting disconnected. For non payment in July and August. I was told that my bank had rejected the billing for both months. Wrong. My Direct Express bank app shows that at&t took money out of my account on July 6, July 9 and August 9. I was told that I needed to go to any at&t store, open my bank app and show an employee the payments were made and the employee could straighten out my account. Close the access account (which should have been closed the day my account was switched from access to U-verse) plus straighten out my billing to show the pàyments was taken out of my account. Told them it would take a few days to get to the at&t store because I was 70 years old, disabled and didnt have transpo. My only transpo is a Hoveround electric chair. Said I didnt want my wifi disconnected cause I watched tv 24/7. Plus check my emails, searched internet and talked with my 2 daughters. This was on Friday afternoon, my WiFi was disconnected on Sunday and on Monday I paid gas money for my neighbor to bring me to the at&t store about 3.5 miles from my address. Even after opening up my bank app and showing the employee the payments had been taken out of my account I was told he was sorry but he couldnt do anything. Not even with me standing there with bank app open could he call the main number to let customer service know the payments were made and not rejected. At&t took my money and still turned off my wifi. No I havent called at&t customer service back. Not after talking to 8-10 people between Thursday and Friday plus paid my neighbor for gas to take me to a at&t store. Didnt get anything accomplished and cant watch TV, check emails or anything.

I was verbally assaulted by a representative named Kim. I was told that she hates me all over a parking misunderstanding. In todays climate I felt insulted because I was trying to park in an unmarked spot. That was very unprofessional and negatively reflects onto AT&T as a company. Ill be taking my business elsewhere. Thanks Kim!

So at first I’ll admit I wasn’t excited about coming into the AT&T store today just because previous issues with a different location. I will say I’m extremely happy that I came to this location today & received the best help from Zachary ! He help me & my roommate out with our account issues & took the time out to explain everything down to the T.I was happy with the results & purchased a new watch as well ..BTW they have a BOGO special on the new watches & multiple colors definitely check that out !!I’ll definitely be back & send more your way thank you!

This is a great AT&T Store. I have been going here for years and they are always so helpful. This time Zach helped us. He did great we had three phones to setup and lots of questions. He answered them all!

Kimberly Amazing service, professional and information about payments no else could answer.Superb.

Update : I received the phone that was ordered and it was an S21 512gb. NOT what I wanted. So u know I was past angry. I took the phone back in the unopened box. Ian tried 50/50 dont remember the chicken that helped originally. Anywho as of this update months later, 10/9/21 I have the Fold3, so I waited to see if the Note 21 or 22 was coming. Nope so this is what I got, and I ORDERED IT via chat if there was to be a mistake, welp that didnt go well either 🤦🏾‍♀️I had a real good experience on yesterday when I went in. I was in and out.My questions were answers. I was just disappointed the device I wanted had to be ordered, but thats at every store. The Galaxy Note 20 Ultra 512gb, was limited to stores. But again the customer service was good.

They couldnt have been more helpful in setting my daughter up with her new phone.

Jason was very polite, quick and helpful. Thanks Jason the person from senegal.

Jason was amazing! He was professional and caring but very fast at getting my phone working properly!!! Thank you Jason!!!!

Great help. Friendly. Easy to get what was needed.

Jason was so helpful, nice & friendly!

We were pleased when we arrived to see that AT&T personnel were masked and dealing with customers while seated outside in front of the store in North Arlington. A nice young lady handled my request: transferring data and setting up my husband’s new phone while we waited in the car. She finished in a few minutes what would have taken me an hour+. It was a comfortable and expeditious experience.Thank you AT&T employees for working outside in the Texas heat so that your customers could remain cool and comfortable and virus free.

They have very nice customer service and are very nice to you once you get in there. They will resolve any problems that you have

If your going for a new phone make sure to talk with Josh for the best customer service and deal!

Professional and fast service. Answered and solved my questions with in 5 minutes. Keep up the great work!

Great selection! Great service!

Went multiple times to buy a phone and ear buds . Each time the sales person could not help me with a promotion that is on the att website. They said they needed a manager who each time I went had went home for the day. Try a different store this one is not about service or helping customers

Umm the so called salesman was rude and no help

Very helpful staff 👍

Zach is the most helpful associate I have ever encountered with ATT. We had several issues that he resolved and best of all he did it cheerfully:) Perfect customer service!

They were so helpful to get me back Im a phone so I could get back to showing homes

UPDATE: After a month internet still messed up....doesnt work well, slow, takes minutes to load a page...still getting charged for a month of service I did not have! Stay away from here! They lie! I was told an adjustment to my account was made....a month and 12 phone calls later, I discovered what I was told in the store, was never approved...so here we go again!!!Ian was very helpful and spent time to explain every step of our billing issue. After a month of indescrepencies in our billing and service and numerous calls to call centers no one was able to help us and rather argumentative rather than offering any type of solutions at all. Ian was able to sit down with us and take care of the issue in full and provided a receipt and documentation for us in case another issue should arise. I hope his employers see his value to the customer and promote him. He should become a regional manager as he has shown more attention to us than everybody else combined. Thanks Ian!

Rushed me out of the store. Changed all my plans didn’t ask if I felt it was the best deal or not.

Ive been to better AT&T stores, Arlington store sucks.....

Wait time was perfect. Sales perfect. Time in the store perfect. Couldnt have been a smoother transaction. Was trying to replace a phone and sales showedbme best options and it worked out great. Extremely happy with service and product.

We walked into the AT&T Store and were greeted by a very friendly gentleman Jason. He got all the information he needed and helped us change a phone from another phone company. We chatted as he was transferring information. Thank you, Jason, and Jessica for making this a very pleasant experience. Jessica was very friendly even after having a customer yell at her she remained professional and friendly.

I went into the store on 12/5 because I tried to switch from AT&T to another company. While trying to switch I lost all service to my phone and my son was in route with the army and it was important I have cell service for when he touched down in Texas! I was about in tears and Alyssa helped me get back up and running with in minutes. I’m so thankful for her help. She knows what she is doing and is very kind. Thank you Alyssa... I wish I had money because she would have gotten a huge tip from me. I now have access to be able to talk to my son all because of ALYSSA’S help!! You are awesome and I can not thank you enough. My soldier also says thank you for helping his mom!! ❤️

Just take my money, a good selection of androids, unless you want one in a pretty color, or a case, or a headset thats not an earbud... better selections online...

Great staff. Helped with the process of new phone an process of what was needed

I went to this location for the very first time yesterday, I want to Thank the Integrated Solutions Manager Ian for Outstanding Customer Service Skills that I received on 02/03/2020. This Location is very nice, Ian was friendly, and knowledgeable, and very Professional. Everyone else was friendly also, the store is clean and well organized.I was seen right away. I highly recommend this AT&T Store Location.Thank You !

Staff was super helpful answering all my questions about switching from Uverse to DirectTV. Def go to an official ATT store vs Authorized retailer.

Customer service just blows me away..cuz its horrible. Whether were in the store or online or phone...never again

It started out good but after 2 hrs of tbem trying to do a transfer from old device to new it got frustrating. They kept saying kt was the wifi connection in their store. Smh

Came in to buy an iwatch, left with nothing bc the sales rep had no patience bc I came in close to “closing time”.

Upon arriving at the store we were immediately greeted by manager Jessica who was exceptionally friendly. All our questions were answered and we were helped in no time. Great service!!

Poor customer service at this location. Staff always seems to be in a hurry, one time I had to speak with the manager because of unfair treatment at this location. Customer service is key to success of any business👌.

Fast service; Mina explained things and addressed questions

Good place and gentle

Manager was a huge help. And explained everything fully. There were lots of people in store but we maybe waited 10 to 15 mins before we were helped. Gave us the best deal for us. Really felt like on a personal level. Thank you again sir and have a merry Christmas. The only store I will go for AT&T from now on.

Thank You all for being open and available to your customers like myself who are not technologically savvy. Alysa and Jessica went above and beyond to help me find my email password. They were patient kind and really did an outstanding job on their customer service. I will continue my business here.

Robbie Bender did an excellent job for me my phone had been stolen and he help me get a new phone and a very reasonable price that was very helpful all the way through helping me out..Robbie you’re the best! Thank you so very much!

Arnold was super helpful. Showed me all the best options and discounts. 📱

My internet service went out Friday afternoon and my husband needs it because he is working from home. A technician was scheduled for Sunday, but we needed it quicker. We went Saturday to add a hotspot to our wireless. She told us it would be $5 more per month. When we got the confirmation, it was $50 more per month. I went back Sunday to get my old plan back and it seems to be unavailable. There will be more conversations with AT&T before this is resolved.

Robbie was extremely helpful. He was very knowledgeable about my phone; able to answer questions and solve issues. He also reviewed my contract.I really appreciate his help. I will be back if I have any problems. I would recommend him to everyone.

Came into the store looking for a very specific Apple Watch5. Spoke to several employees, as they were very busy as you can imagine on a Saturday. Described what I was looking for and they did not have it. The store manager, Chandler, took it upon himself, on top of overseeing the entire store, to research what I was looking for. Found it!! Not only did he find it, he also took the time to go to the store that had what I was looking for, got it himself, and brought it back to me. Therefore, I only had to go to one place. He didn’t have to do this... most would not have. He went above and beyond to take care of a customer. I will do business with him no matter where he goes. On top of this, his staff (Brian, Travis, Jalil, and Ian) were all extremely accommodating and helpful. Brian even held on to my product until the end of the day, so that I could make the purchase and surprise my wife for our anniversary. Thank all of you so much!!

Aiden I hope I am spelling it correctly but him and the other male manager was excellent I came in with a phone order online but online /phone customer service wouldn’t let me activate my new wireless device I don’t know approximately how long of a process we went through but I can reassure you it was less then 50 mins and my very very difficult problem was solved thank you soo much again . !

Alex Savoy helped me set up my account and fiber 1Gig internet service. Very professional, detail oriented, an knowledgeable. Definitely recommend him if you come into this store this guy knows his stuff.

Always great customer service from the AT&T store on North Collins. They displayed great patience and leadership skills in helping me set up my new device as well as help me with any occurring problems. This is by far the best At&t

Olman was great! This gentleman needs a raise. He deserves it. He went out of his way to help me.

I signed up for some new services because Robbie told me it would save me money over the current service I had. When I received my first bill it was twice as much as I was paying for my previous service. I went back in and spoke with both Robbie and the manager Gair about the bill and was told that the back office didn’t bundle it properly. They said that they would correct the bill and contact me once that was done. After more than a week of excuses and promises to fix it and a call back, it is still not corrected and no one is calling me back. Horrible customer service. Once they get their sale, they don’t care about you. Please beware!

The experience at this location was honestly terrible. I went there during my lunch break and in my work clothes and I feel like I was treated based on my appearance I definitely do not recommend this location and just go ahead and save your time and energy with these people and while youre at it your money too. You can for sure get better service at other cell phone companies.

Superb service from Alexander Savoy! I had struggled for 14 days with the inability to receive and make calls on my Samsung Note 9. He is a great listener, responsive, and has a definite can do attitude. He valued the information I provided to him from Samsung Tech Support and AT&T Tech Support, and my visit to Alex tonight in-store turned out to be the missing link. Great representative for AT&T and the tech industry as well!

Ian - excellent and very smart. Cares and goes beyond and above. Was upset and lost my Daddy. Phone shut off. Brand new. Fixed it and looked at several other options on my new phone and made life easier. Clone him. Perfect and deserves to be recognized. Thank you. Happy Customer.Cindi Gentry

Had a great experience with Alex Savoy. Very knowledgeable and enthusiastic about the products. Great salesman 10/10.

Outside service during covid August with no chairs, no air conditioning. Nice people.

Staff is so freaking rude. Except Jackie. The two stars are for her. She’s great. The men are so rude. Go to a different store if you can.

Robbie and Alyssa were extremely helpful. We came in with our crew of 4 small kiddos and we were adding a family line for our oldest. We had so many questions and they were not only helpful with AT&T knowledge but tag teamed our complicated situation and even entertained the littles. We will only return to this store.

5-29-20Helped someone get a phone here at the AT&T store. They were very very friendly and helpful and they helped a the person get a an apple phone with the really high resolution camera in it and they helped him step-by-step get it started and going and I would recommend going here.

Phone was showing no service my husband called in and spoke with Kim. Kim was awesome from beginning to end. She said I needed a new SIM card and come in and she could switch it out for me. I went immediately she knew who I was when I came in the store! She gave excellent service I was there for less than five minutes. Thank you Kim for being a wonderful person!

Went to this location yesterday to upgrade my phone. Anthony was there to help me and was very knowledgeable. I know my way around smart phones, so I knew that he knew what he was talking about. I was undecided and he was very patient and kept a smile on his face the entire time I was trying to make up my mind which phone to get. Got me out the door in no time. Great customer service too.

I just want to say thank you, all your help Robbie Bender you gave me on 8/15/19 everyone dont have customer service anymore so keep up the good work okay! I Will BE BACK!!!!! JUST MOVE IN THE NEIGHBORHOOD NOW I HAVE FOUND A STORE WITH GOOD CUSTOMER SERVICE!😉VELINDA 😉😉😉😉😉

I dropped AT&T about 8 years ago and have REGRETTED giving them a 2nd chance since I signed with them about 3 months ago. Will probably switch back to T-Mobile when I can get out from under my contract.Broke screen. Paid $200 deductible for a new phone and apparently, or so I was told by a rep at this store, AT&T stores dont have the ability to transfer data from a phone with a broken screen to a new phone. I was told to find a 3rd party dealer to help with that. Im floored at this companys inability to address such common issues. I also hate the lack of transparency with their contracts.

Came here to start a new account with AT&T about two weeks ago. Wish the sales associate would’ve explained the billing better instead of trying to rush me out of the store with a new phone. Seeing fees that I didn’t know would be on my account and due so soon.

AT&T is no fun to deal with, generally, But when I come here for help I am always pleasantly surprised! You will most likely wait at least 15 minutes, they are always very busy, but when you get with a sales person they will help you fulfill your reason for the visit. At least 3 times now I have saved myself from the frustration of a phone call to them by just visiting this store!

Friendly and very helpful people

People seem to forget that the staff are not magicians .... the store does their best! This store is awesome. The staff is super friendly and know what they are talking about. You pay for what you are receiving .

A little bit of a wait but worth it . Service with Jessica was painless lol we left more than happy thank you

They couldnt do my refund I had to call 611

Service was very informative and helpful

Helpful and professional.

So havent been here personally yet, but from what I read, it seems to be a bunch of people upset because theyve never owned a cell phone before from a reputable company. Are you THAT stupid to believe something is free?! Yes, it is given to you at the beginning and I know for fact they state that it will reflect on your bill! Stop being ghetto trying get over on someone! Get a life that consists more of doing what you can for everyone rather then what everyone can do for you!

Their words are meaningless. Talked to the store manager about the $700 promotion I was qualified for due to some problems with att I had to go back another day, asked about the end date of it on Wednesday “there’s no end date yet” went back there today -Friday- and to my surprise they won’t do the promotion for me anymore...! Workers are in huddle talking and messing around like they’re about to run a play lol, Bad and disappointing service matches the store perfectly.Update: after going to this terrible location with the table staff who didn’t even want to look into my account I was able to solve the problem and get my new phone from another location save your time and save your money and avoid this horrible horrible location with a horrible customer service. you can just look through their ratings and reviews to see whenever they are not about to make a full sale with a bunch of extra stuff they will not take care of you nor they would put in the time for you as you’re not makin them commission $$$

Ian Smith was able andwilling to fix all my complex issues that were over everyone elses heads. Please give him bigger challenges!

Worst customer service ever. My mom took her phones here for help to switch them, and the young Hispanic lady just gave her a paper and told her to do it her self. By the end of the night I had spent 2 hours on the phone with Apple fixing what she did because this lady couldnt be bothered to help her. Theres a reason she went in for help instead of trying to do it herself. Very disappointed AT&T!!

The staff was great. As a police officer, one of the reason to go to AT&T was their discounts to local law enforcement. I was a little surprised as to purchasing the same items I did a few months ago and there wasnt a discount. Its all good, just a little disappointed.

I tried the online payment system but it didnt work so I went to the store. The kiosk was not taking cash payments. So, I had to wait to see an agent. The wait was 45 minutes. He took care of the payment in about 30 seconds. Sad I had to wait 45 minutes for a 30 second problem.

Very helpful representatives. They explain their plans clearly with no hidden charges after buying one.

The gentleman who helped us today was amazing! Super friendly, knew what he was doing and we were in and out of there pretty quickly! I cant remember his name though but he love anime lol. :)

Great and friendly service

Parker helped me get a new line set up for my business. He was super helpful, friendly, and very upfront about everything. Not salesy or pushy at all and helped me get exactly what I was looking for.

Chauncey was great and team is always great!! Highly recommend this store!

I have been with AT&T U-Verse for the past 2 years with Corey Smith as my agent. If I have had any concern or problem Corey has been there to help with a solid solution. He has yet to fail me and my family and as long as he is with the company he is guaranteed my business.Keep up the good work!!

If you just need to pay a bill, service is not that bad. If you need help with anything, you might be waiting for a while due to faulty size. Hope this service improves in the future.

I went into this location right before they closed to resolve some issues I was having with the tv and internet in my new apartment. Brian stayed late after closing and was very thorough in explaining everything to me and helping me get my account set up right... by far the best customer service I’ve received from AT&T. Thank you Brian

This is the WORST place to go if you are looking for great customer service. I went to the store yesterday because I am new customer who signed up online. Unfortunately, the guy who helped me didnt even bother to give me his name. The moment he realized he wasnt getting a sale he REFUSED to help me. Refused to call customer service to even attempt to help me. Kept trying to look up an order number which mind you the order has been completed so obviously there is an actual account not pending order and he just basically sent me away. When I asked if there was a manager present he said they didnt have one there. I dont care how far I have to drive I will NEVER go back to this store. ATT almost lost a customer if it wasnt for their phone customer service who was willing to do whatever it took to take care of my needs.

This is the WORST place to go if you are looking for great customer service. I went to the store yesterday because I am new customer who signed up online. Unfortunately, the guy who helped me didnt even bother to give me his name. The moment he realized he wasnt getting a sale he REFUSED to help me. Refused to call customer service to even attempt to help me. Kept trying to look up an order number which mind you the order has been completed so obviously there is an actual account not pending order and he just basically sent me away. When I asked if there was a manager present he said they didnt have one there. I dont care how far I have to drive I will NEVER go back to this store. ATT almost lost a customer if it wasnt for their phone customer service who was willing to do whatever it took to take care of my needs.

Wait wait wait. Then half the time they are inable to accomplish the needed task, like transferring contacts, some such nonsence that should take 5 minutes, an hour later excuse after excuse. The service is good for the price, its just when you need to change something.

Good at selling phones but always have a billing issue that they can not help with

I had some questions about changing service providers to AT&T. My sales associate was Jakobi Blake. He was very professional, extremely helpful and knowledgeable. i also had a question about my wifes phone (she has AT&T). He was able to help with that also. Im going to go with AT&T and will go back and see Jakobi.

Worst service ever!!! Just got my internet plan last week and it was disconnected for 2 days already! The speed is barely reaching 10 Mbps while the plan is supposed to be 300 Mbps! What a shame! My verizon internet on my phone is much faster than my home internet! Never use it again!

Customer service sucks. So many people working standing by the door and all they can say is you have to call for disconnecting services. Like really?? How can you connect my service here but not disconnect it. Reason to disconnecting is they lied about not charging me a installation fee. First bill was way more than what they said it would be. Smh damn liars

I hate having to deal with phone problems and woke up with a broken phone. Needless to say I need this problem fixed and fast. I walked in a instantly was greeted and handed off to Jonathan Miller. He was an amazing he got me a new phone didnt ask a million questions. He was to the point answered my questions didnt rush me or try and over sell me on accessories. Got me out of there way faster than expected. I have never had such amazing service! Thank you!!!

Always quick here. Ive never had to wait longer than 10 min for service. Most of the time Im out in less than 5 min