I waited a whole half hour, met the most rude guy ever I went to inquire about my bill since I couldn’t view my account online and I had discrepancies. He didn’t ask for my nextflix account but merely dismissed me without even checking the issue and told me to call bills department. I went to Alexandria and guess what issue resolved ASAP. Never coming to this place. Don’t waste your time

Went here to return some cable boxes that I did not need anymore. Someone was at the door to great me as soon as I walked in. The staff was very friendly. There are plexiglass guards in place in common places of interaction to provide a safety barrier between you and the staff while still maintaining a nice environment. There was metered parking outside and had no trouble finding parking.

Xfinity is very good and its staff are polite. I join Xfinity Comcast from last of two months, am satisfy with their services.

When you walk in the they greet you if you need to ask question they will help you out its very clean and they are very helpful

The worst staff ever!Xifinity has some pretty good offers for both phones and wifi but the staff at this store is terrible.I was very excited to finally upgrade from iPhone 7 to the brand new iPhone 13 pro and brought the phone, as I was asked to, to the store so that they could complete the switch from T-Mobil to xfinity.The employee (Philip Akollor, one of the rudest people I met in my life) dropped the brand new phone, knocked against the table the tried to catch before it reached the floor by knocking it again the glass shields. I was in shock! I said are you serious now?! He totally denied dropping the phone, yelled at me, and accused me of lying!!I asked for his manager (another extremely rude and unprofessional person called Ris Graham) who said: well i didn’t witness the incident so it’s your word against his! He said we can review the cctv to make sure you’re telling the truth!!This is the level of customer services this store has!

Im surprised that I went to upgrade my phone and replace my current one and expected to walk home with my new phone just like T-Mobile and ATT. Wrong! I have to wait THREE DAYS to receive it! I may be switching back to T Mobile! I will return tomorrow to speak with someone to see if this is the best they can do. I mean, do they have the phones for new customers only? Im shocked really.

During my time there I witnessed great customer service by both the staff and management

Covid safe, fast and courteous staff. Five years ago I visited this store and got a great rate and now Im back to return the equipment due to moving out of service area and was greeted with the same cool staff. If only free parking was available...

Nothing like paying $80 a month for wifi that only works for half of the days and when it does the speeds are slow. Sadly I can’t change providers because of where I live or else I would. Verizon is so much better.

Had to call tech. But every thing else was good. Jury still out. Its been 1 day without service.

They like to get out and lock the doors on time.

They DO NOT provide important information and Do NOT ask permission for each steps. I walked into the store to get internet service. As soon as I said I want to get a new plan, they signed me into whichever plan they would like and made me pay for it without no further information. Even during the account set up process, they randomly generate the id and put every services as they would like. They signed me into modem rental and tv box without my permission. When I said that I dont want it, they sighed and cancelled the service. Also, they signed themselves on the customer signagture spot.

Great people, easy to get information and obtain equipment.

Excellent customer service given by Phillip Akollor

Quick friendly service by all staff

You go into their store they give you a lot of b/s. You get no help, management does t even come out and help, they want your money but provides no help. Who provides service but can’t even provide a box for the service, you do! The 800 number sucks as well. You guys really need to do your jobs in which you were hired for if this what customer advice is, you all need to go back to training, staring with management. I wish I could rate.a NO STAR!!!

Comcast provides unreliable and poorly supported internet service. If you decide to go to this location to interact with the staff you will most likely find them to be disorganized and unable to help with anything but the most basic issues. They lost my returned equipment!

This is by far the worst company for internet, they have awful customer service and the internet goes out on average 3-4 times a week. I would not recommend this to anyone I would recommend you go to Starbucks or use a hot spot before buying this service. 0/10 do not get this junk.

Awesome customer service! I had an error in my bill as the result of a STARZ trial subscription and was somewhat flustered with the situation. Nick (Billing Dept.) resolved the issue quickly, calmly, efficiently, professionally and completely.

Waste of space, leave and let something useful move in.

Zero customers service rude unhelpful

Not professional in terms of customer service. I would give zero star but I have to give one to write my review.I had a problem with the internet. And I contacted the same lady who helped me when I renewed my service (Aminata Marsh) and emailed her, since she said that we can contact her if we have any concern, but she emailed me back after i reminded her of the email I sent to her. She apologized and said we will schedule a time to call me to see what is the problem. We did schedule a time but never called back. That is so unprofessional!I went to the store to discuss my issue. She saw me and am sure she remember me as well. But she did not care.Not responsive.

Folks at Xfinity were fast and efficient delivering my stuff.

Got here at 930 to return scam equipment only to find out this massive corporation cant afford to open until 11 so I had fun telling everyone that walked by never to get xfinity

It is almost impossible to get past the recording to speak to an agent.

There store was definitely ready for Covid 19 with masks, spacing and cleanliness. Their was also a person at the door to manage the entry and assign me where to go. I was there only to exchange my box so it only took a couple of minutes.I did speak with the rep about there wireless phone service. I found him to be very knowledgeable and not pushy at all so I feel comfortable asking questions. Everyone was very friendly and honestly seemed happy to be there which was refreshing coming from a cable company.

These folks just dont value loyal customers and will throw whatever excuse they want at your face in selling their services. I was extremely disappointed with my interaction with the store manager Walter who seemed very uncooperative, apathetic and unreasonable. He just didnt seem willing to help a customer at all, who has been loyal to the company for over 4 years now, and when I asked him if I could talk to a supervisor he just bluntly said Im the store manager and theres no one else higher up you can talk to and thats it. Im astonished xfinity at how you punish loyalty to your company. You guys seriously need to do some serious thinking on how to treat your loyal customers better.

The worst customer service in the industry

Excellent customer service

Store was efficient and followed covid protocols. Prices are outrageous, however, and increase every year.

This company has 0 customer service. When I signed up for wifi, they simply dropped off the equipment outside my door and told me to plug it in and it should work. That was not the case. A technician is required to wire the equipment in order to establish a connection. They didn’t leave a contact number or follow up to make sure that I was able to set up the network (but are already charging me of course!) I spent 3+ hours on the phone with automated “tech support” that was useless. There is no way for me to contact a local technician and get the help that I need, and it doesn’t seem like anyone at the company gives a damn. Save yourself the time, GET VERIZON INSTEAD!!!

Great customer service. Friendly people. Informative and ready to help solve issues and save money. What more can you ask for? I switched from T Mobile to Xfinity cell service and saved 45 bucks a month. Their service uses Verizon towers so I hope it works well🤞🏾.

Ever wanted to have great priced internet but absolutely atrocious customer service and tons of issues then xfinity is for you! Every Internet package comes with constant loss of internet, tons of issues, and the feeling of a brain aneurysm with every attempt to get help! The only way to talk an actual person is a ten minute conversation with a robot woman so get to simping! This companies customer support is worse then the atrocities Adolph Hitler committed and it’ll make you wanna commit awful acts as well. So if you want all of that and more then xfinity is for you!

I went to drop off the cable box on September 30 with the service cancelation on Oct 1, Which I had specially discussed with an agent over the phone that I will be requiring the internet connection till the end of the month. I dropped off the equipment and returned home only to realise that they cut the internet as well and all my background services running on VPN was cut off.I drove back to the store to ask why my internet was down and they told me u had dropped off the equipment so the internet will not work without modem. (I have my own router and modem which I was using since I took Comcast service 2 years ago)They did connect the service for a single day but for 5 mbps. I can barely get my stuff done. 200mbps to 5 mbps.Slow glof clap for astounding service.Comcast, never again. Even if its the only isp available in the area.I will give credit where its due: the representatives were helpful. The problem is in the way where information are not shared between people working there.

Poor service I dont like to talk to answer machines

Very fast easy service. In and out in 15minutes

Fast service.Really good.

They offered me helpful and quick services.

The rep (IVAN) advised my SO and I that we could get internet service set up at our apartment complex 6/18. I admit we should have confirmed with our leasing office what providers were permissible at our complex.Nevertheless, Ivan advised we COULD have service. But due to our apartment being old and having copper wiring the router would need to configured differently. We were advised that the account set up would take 24-36 hours and WE WOULD BE CALLED WHEN THE ROUTER WAS READY TO BE PICKED UP. That NEVER happened. WE CALLED EVERY DAY AND WERE TOLD IT WOULD BE READY THE NEXT DAY AND THE NEXT DAY MULTIPLE TIMES!!. We spoke to multiple reps (BRENDA) 6/22 and were advised the router wasnt ready BUT IT WOULD BE THE NEXT DAY.Heres the best part of this ordeal: we called Xfinitys customer service and were were told that Xfinity CANNOT service our apartment due to a telecom agreement with another service. So, essentially the reps mislead us to wait for a service that would NEVER happen. Thanks to the reps Im behind on work and spending money to travel to my old apartment to have Wifi for work.

Great customer service everyone there is very friendly and knowledgeable. Aminanta is absolutely the best though friendly, caring, and very knowledgeable when comes to service and products. Really went above and beyond to make sure I was informed had the best of the best, and that everything was in order

Posted hours are weekdays open until 7 PM. Walk all the way to the store and theres a little sign on the window that says theyre closed today, Wednesday. Its just so...Comcast. Were here to serve you, the customer! Except when were not. Which is a lot of the time. Including random days throughout the week, in the middle of the day, when we just decide to close the store for no reason.

Listen, I hate Comcast as much as the next person, but hear me out here. There is great customer service, and then there is what I just experienced with Grady, a customer service rep at this location. I went in to the Comcast store ready to cancel my Xfinity and cut them out all together, but the service and assistance I received with Grady was second to none. He was both extremely kind and extremely helpful. Hey, Comcast, youre a dumpster fire piece of dog poop company, but Grady is not and because of him youre still getting my $130 a month for awful internet speeds and an average selection of television channels. Shout out to you Grady, youre a good dude.

Do not recommend--just call, the reps on the phone are more helpful. Service rep at this location incorrectly entered information to conduct a change of responsibility from me to my roommate, which prevented either of us from accessing/making changes to the account. Ultimately required a 45 minute phone call with Comcast to correct and update everything--thankfully we had a very helpful rep on the phone.

Nasty staff probably should be fired, nearly empty store so they harass people instead of being kind and helpful, e.g. gatekeeping may I help you?when going to self service kiosk, following arrows, turns out no way out, just to one way and more nastiness/attitude when pointed out their mistakes, threatening something. Just fire him, warn her. Timestamp gives who was on then...

If I could give this store a half of a star, I would. The customer service here is horrible! The staff is very unhelpful and not even knowledgeable of their products. They simply call the main Xfinity number which you can do yourself from home. Also, if you are looking into Xfinity mobile, be advised that it operates off of hotspots, not Verizon towers. I was with Verizon for 16 years and only switched to save money, but ended up back with Verizon because the service and customer service is considerably better.

Prime rip off at prime location! they promise you everything when they sign you up for their services. in my case, it was xfinity mobile, they began saying its the same with Verizon and were partnered with them and so on. after youre hooked. they do not honor the sign up bonuses. Do not fall their trap like I did. Brenda, the customer service agent, promised by showing DEAL brochures that we would receive 250 dollar visa card for each line if we move from our carrier to xfinity mobile. we were there to get internet services but that was what she kept selling before we leave, and fast forward, we switched from AT&T to xfinity mobile, trusted Brenda...deal was using it 3 months and receive visa card for 500 bucks coz we got two lines. after more than two months, called them thinking it was probably time, and was told, some short time later, and after that, when it was 3 months and more, called, they couldnt verify and such BS. finally after 4 months, went into the store, first time, Brenda was not there but somebody took information and said will be in touch and will send the card...nothing happened, went back again after another months, there she was, Brenda got all the information and said Ill deal with it and such...waited and communicated over email that she gave her work email on her biz card...after 2 more months later, even after saying its be done after one more week...she did not do anything but ignore my inquires...Calling company you may think? oh boy, try, they never answer from the right departments and people in store knows it. extremely good at deceiving and get away. wish could give it negative it negative 5 stars.

Some of the agents try to be helpful, but the corporation for which they work prevents them from really doing much.

Are you a loyal customer who has been with Xfinity for years? You will pay double what a new user pays?Has your service gone out multiple times in the past month? Have someone tell you that you are wrong!Has your bill increased in price with no notice? Well, that is because it is subject to change without notice!

Nice store, Good customer service.

As other reviews have noted, there is an acceptable, healthy level of hate that can be leveled at Comcast, but I was in and out of here in less than 15 minutes and (shockingly) satisfied with what I accomplished. Dropped off a TV box I never used and simplified my subscription with only a minimal amount of attempted upselling! Compare this with call center reps who denied the existence of internet-only options (see also Xfinity website) and never returned phone calls. Its less convenient than being able to take care of business over the phone or online, but you may be surprised when you get back to your car and theres still time left on the meter!

Worse Costumer service !!! I returned their modem because I bought a new one,( Comcast charge 13 for the modem) but the agent just cancel my internet service for no reason ( I noticed this when I got home ) the agent never mention nothing at all, very mad because now I can’t watch anything till I fix this. There’s no cashier name on the receipt but very unprofessional. Date 3/22/19 Time 7:19 pm.

I have been thinking about switching to Verizon But NO more. I was there yesterday, the customer service is amazing, they really want u as a customer. 3x better experience/customer service than previous location. The supervisor was really helpful/honest.

FIX THE INTERNET CONNECTION

I was told that if I wanted the newest 4K dvr boxes that I would have to go in and pick them up in two weeks because they were sold out. And if I wanted a tech to come out I would be charge for them coming out. How is that right for the consumer? The woman who assisted me was just plain rude.

Fantastic customer service! Definitely recommend doing business here.

Terrible. Every experience here has been terrible and mostly an experience in which even the manager acted confused over pulling up my contract - really?Brianne or Brianna that rudely stated she would in no way waste her time to open boxes to find my own tv power cord because she could not be bothered by that and despite hours on the phone with customer solutions the night before whom said they sent an email to the manager, well this associate informed me that “of course he [the manager] did not receive that email” since he was off that day. But she was standing there saying exactly you cannot ask me to look through boxes for you because I just will not. At that moment she did just stand around so when others did in fact come in a bit later I do understand that point but up until then was horrendous service and rude. I was watching someone stand there because she could not be bothered to look through boxes.Although customer solutions told me something would be a bit different - it would be ready. Another rep said the manager would sort it out after that (weeks later and has not happened). A ton of extra frustration to be treated rudely for no reason. So if you think Comcast can get worse, come to this location.Sadly, I have heard many customers speak of worse situations. Avoid.

Not a bad location considering other Comcast service centers in the area. Large, open waiting area where you can sit down instead of just waiting in line. The logistics of this location is much better than others in that you check in at the front desk and wait for your name to be called.Customer service is about what youd expect from Comcast but they do seem to have a much larger stock of modems and other equipment.

Good service

Rented a modem and router. The service was quick and helpful. We were in and out within 15 minutes

They dont care! They dont have to...theyre the cable company.

Always very helpful when and if I have an issue with my cable that is..store is comfy...wouldnt mind hanging out and watching tv for awhile

I cant believe Im giving Comcast a 5-star review, but here we go. Alex was an absolute joy to work with. She was so sweet and very helpful. Whoever her manager is, take note! She solved a problem that a dozen phone agents (no exaggeration) and one call center supervisor couldnt solve. The store is modern and pleasant, and the queueing system is nice. I think if Comcast fixes their phone support so that agents are knowledgeable and empowered to go off-script, like they can in-store, theyll be golden.

Very modern, efficient store. Easy way to return Xfinity modem (after buying your own better one, with the added benefit of not having to pay the monthly rental fee)

NEGATIVE 5 STARS, THE WORST SERVICE (WIFI ONLY) AND THE WORST CUSTOMER SERVICE. PLEASE SAVE YOURSELF THE TIME, EFFORT AND STRESS. GO TO VERIZON OR AT&T TO GET A HOT SPOT. TRUST ME ANY DIFFERENCE IN PRICE WILL BE WORTH IT.

Helpful

Not true - they claim 30-day money back guarantee. I had service for 19 days, canceled and got bills for 2 months. Was told on the phone when I canceled that my balance was $0. Got bills for over $100. Visited the Arlington store - spoke with Jason Driggers, Assistant Manager. Said hed take care of it. Now a collection agency is after me for the $100. The XFINITY Customer Commitment (1) respect your time, (2) Simplify your experience, and (3) Make things right if we fall short. You have failed on 1 and 2 - lets see if you can make it right. Verizon installers are better (employees, not contracted), Verizon service is better (symmetric 800+ MB), and Verizon people havent lied to me.

How much can you like Comcast store? Staff were friendly and didnt complain when I returned my cable box.

Easy customer service experience. They answered all my questions concerning some existing TV and internet service.

Nice looking store. very friendly staff. Cant remember the ladies name but she was very nice.

Friendly efficiency staff

Xfinity deserve zero star. They take out Cartoon Network and Disney channels from my package just to get me upgraded account with extra money pay to them. Suck!

The worst... not that other competitors are much better but still Comcast/xfinity is very bad. Staff are unhelpful, they are here not to help you; they are trained to rip you off and sell you false information and manipulate you.Think twice before you go with them and keep looking for better service.

I paid my bill its way too high and plan to cancel and reestablish as a customer after a couple of weeks customer service was excellent today

Very poor services, its been more then two weeks i want transfer my internet from old address to new address and still no sucess,Not recomending.

I wish I hadnt had to sign up for Comcast when I moved to Arlington, but Verizon wasnt in my neighborhood at the time. The Comcast installation was a little sloppy, but I fixed it. However, Im now paying more for less than I was getting from Verizon before I moved. So I cant see some basketball games I could have seen with Verizon. Not even see them on WatchESPN. And while Ive been able to see or listen to some games on the computer, about half the time I have to put up with buffering problems that make viewing extremely frustrating. One hopeful development: Verizon is now open for business in my neighborhood!

Came in to return my device. Quick and friendly service

A month ago I received a letter from Comcast saying they were going to upgrade the network and equipment in my neighborhood. The letter stated that there might be brief interruptions in my service, possibly during normal business hours, and that I would be contacted at least seven days in advance and at least 48 hours in advance if the work might disrupt my service.So far, so good. Advance notice is great.Instead, I received a text message the night before the work was supposed to be done (less than 12 hours notice) telling me that there would be a long outage and some short outages the next morning, which was a business day (Friday).Did I get a seven-day notice? NoDid I get a 48 hour notice? NoFor someone who plans ahead to work at home and uses the internet to work, this is most inconvenient.Comcast was off to a good start by sending out letters in advance, but shockingly screwed up the execution of notifying people when the actual date was. They also chose the one business day a week when most people who can telework do telework, which is Friday. If Comcast offered some kind of service credit for the outage it would help alleviate the pain, but of course they dont.I would switch providers, but unfortunately in my part of town theres only Comcast. Maybe one day I can use 5G and cut the cord once and for all.

Its was a clean and tidy store. Staff didnt greet me and seemed uninterested in selling me services. I found out they dont even offer the same type of services that Verizon FiOS does. The internet speeds are very slow for upload. It was also disappointing to find out they were expensive. My FiOS is $126 subtotal with tax $150 with the top of everything, 3 tvs. Xfinity offered me there best, 1 tv, with a subtotal around $200. That is crazy.

I have had terrible experiences with Xfinity in Arlington. Its taken numerous phone calls to solve lots of billing problems which are always in the companies favor, as well as very slow service speeds, WAY below the advertised speed I am paying for. But, Ive tried switching but no other service provider offers service at my address because Arlington county signed an exclusivity contract with Xfinity, and xfinity kicks back money and service to the county. A very poor arraignment that handcuffs citizens in monopoly high price contracts. Competition is the key, so ask your arlington rep to not allow exclusive contracts with companies, especially utilities.

Comcast service cut out about 15 minutes before the Super Bowl only to return literally 1 minute after the game was over!!! When I called Customer Service to ask what was going on, they hung up on me. So far have received no communication from Comcast in apology or about anything except paying my bill!! I pay 230/month currently and got to watch the years most televised event on an Ipad. They have always had absolutely terrible customer service, but now their service doesnt even work. Will definitely be switching to #Fios

Great customer service I was very impressed. Keep the good work ladies!!!

Quick service. Friendly staff.

This is the worst internet provider in the country. Do not give them your money and don’t sign a contract

Quick operations, friendly and courteous staff. Resolved issues immediately.

Comcast constantly gives different information every-time I call in. My building only has Comcast so I am forced into keeping them even though I would love to not. I supposedly entered into a two year contract, but when I asked Comcast to produce a contract they were not able to find one that they could send me. Instead they say to go into the stores to have them print one for me. Additionally I have been lied to time and time again to the point where I now record all my conversations with them and within the first two recordings you can see where my frustration comes from where I am told one thing and then told another in the next.

Fantastic! Ivan was awsome.

If you think Comcast has bad service, just visit this store. They are rude and almost animal like in how they treat people. Someone should remind them that we have choices now.

Staff was no good. I boat tv and internet. But one guy did not give me tv cabal. It is very bad service

WOW! After spending 2 evenings on the phone with comcast/xfinity customer service for greater than 1 hour each time, they could not resolve my issue and I think they hung up on me on purpose :( Very frustrating. Needless to say after this experience and reading the reviews for this store location, my expectations were VERY very low. I even said a prayer and had a snack right before entering the store to prepare for poor customer service.Thankfully, I was WRONG! I was greeted immediately upon entering the store, it took maybe 1-2 minutes before someone helped me. I was in and out in about 15 mins.The young lady who helped me was professional, courteous, and knowledgable. Highly recommend going to this store for great service!

Helpful with internet but not mobile

Very nice facility very helpful people

This place is a joke. Monopoly at its worst. Called customer service to sign up. They say, go to the store and pick up the box and sign up. Get to the store and prices are $20 more a month!!

Terrible customer experience. Representative dont even know what I get in an installation kit which I booked online. Told me she got all the info by looking at the computer and gave me two boxes with only cables without modem ( which I included when I bought my package online) and told me everything in those boxes. Ruined my Super Bowl plan in my new apartment.

Good customer service, nice people.

Thanks to Brenda for the friendly service!

This place is customer service hell. I went in to return a cable card and the greeter took my cable card and asked for my first name. I thought to myself hmm looking up an account just using a first name and cable card barcode is a weird way to do things but ok... He then printed out a small piece of paper with my first name and a barcode and told me please take a seat a customer service representative will be with you shortly. I stumbled away kind of confused and then I turned around and said wait why do I need to talk to a representative, youve already taken my card? He replied The representative will be able to print a receipt for your return. How long is this wait going to be? I asked still very confused. He replied about 20 minutes...Thats when I blew my gasket. Why would I wait 20 minutes for you to print me a receipt? I already gave you my cable card and youve already processed it. Why cant you just print out my receipt? He said sir only a customer service representative can print a receipt. I am only a customer greeter. I asked, wait are you serious? Listen I just want to return my cable card and be on my way. Im not going to wait 20 minutes just to return something, especially since I already cancelled my cable service over the phone.At this point a customer service representative (who appeared to be doing nothing at her desk) chimed in with a customer service classic of sir, this is the policy. There are other customers who are waiting. To get a receipt you must wait for a representative.I then remembered that the Comcast CSR that I spoke with on the phone told me that I could take the cable card to a UPS store and they would mail it to Comcast on my behalf for free. So I said ok give me back my cable card, Im just going to take it to UPS where I wont have to wait 20 minutes to get a receipt. I can do that right? The greeter frowned and said yes you can. So I said ok Im going to do that then. He went to the back, got my cable card, handed it to me, and then I exited whilst cursing under my breath.tl;dr: DO NOT COME HERE. PROBABLY THE WORST CUSTOMER EXPERIENCE AND POLICY OF ALL TIME.

Staff is super nice and helpful. Go talk to Briane!

Nice customer service.

Friendly and efficient customer service. These folks solved my problems.

Good but slow