I went to the service shop on Saturday October 30, 2021.After 4:00 p.m.It was near closing . I had a nail in my back left tire. Mr. Matthew C. Ellis, took care of my situation. Got me right back to the Service shop Tech. I was so happy. Thanks to Matt. He was my life saver. Vandergriff Honda is the best !!!! Both my vehicles came from there. They will work with you. Thanks again to Mr. Matthew C. Ellis. Your kindness is much appreciated !!!From a very happy Customer. Mrs. Linda Mae Porter.

Chris in the service department at Vandergriff Honda is the best. He was very inviting and kept me updated during my oil change. He was very helpful while I was in a time crunch and had everything complete in a timely manner. Thank you Chris for being the BEST!

Vandergriff Honda in Arlington, Texas is my go to location for all of my car services. With every visit comes great customer service. Hung Ho (Service Manager) has exceeded my expectations with every visit. From always having a positive attitude at any time of the day, providing knowledgeable information and years of expertise, and most importantly, taking a extra step above and beyond to make his customers feel valued with their car and time. Over the years, the quality of service with Vandergriff Honda has been consistent or even better thanks to their employees. If youre ever considering taking your car here for services, I highly recommend Hung Ho to take care of all of your needs and concerns. He gets the job done! 6/5 Stars

Had a wonderful experience with having my oil changed. Duane on service was very personable and informative. He took time to go over the things my car needed and wasn’t too pushy. He advised me of needing new tires. He said they would match the price so that I would keep my service there. They definitely did come through for me and matched the price and took care of my tires. I was pleased with the service they provided. Chris with the tire department was very personable and informative as well.

This was my first experience buying a car and I couldnt be more impressed. Vandergriff has a stellar team who were attentive and always ready to help. Marian and Tyler were the standouts for this experience and made sure I left satisfied with my purchase. Couldnt recommend them more. I will make sure to return if Im ever in need of a new vehicle!

Like always... smooth talk and spin repairs to not be covered under warranty. Get a new scam. Never had a dealership honor any warranty related repairs. #purchased new here this year and has low mileage.

I was very pleased with my service today. Matt Ellis really listened to me, and took care of all of my concerns. Hes definitely worth 6 stars. Ive owned several Hondas, and have been happy with all of them. Keep up the good work! 😁

Definitely amazing and friendly service! Hung Ho made sure that my vehicle was taken care of and answered any questions I had. 11/10 recommend

I was very pleased with my service here today. Hung Ho was absolutely amazing!! He took time to listen to my concerns and explain things to me. I was blown away by the top notch customer service. He really went above and beyond. I won’t go anywhere else but here! And I’ll be referring to all my friends and family.

I’ve been with Vandergriff Honda now for over 12 years. I initially was convinced by the Salesman that getting out of my Ford and into a Honda would be a life changing experience, so I purchased a Pre-Owned Honda Accord, kept it for 2 years and then purchased a New Honda Accord……and now have purchased 3 New Honda’s since then.I was so satisfied, I took a friend to test drive a Honda Accord Touring (since they liked my car so much), and they sold their Mercedes because of the service, accessories and durability of Honda’s.The Service Department is top notch……they care about your satisfaction and will go to every length to make sure you’re satisfied before you leave.I’ve had excellent service with my Service Provider Hung Ho…….he always walks with me to my car once it’s finished to insure I am 100% satisfied…..if I’m not, he doesn’t let me leave until I approve of the service. To me, that’s A+ Service.Vandergriff Honda…….they’re the real deal.RobertArlington, TX

Hung’s customer service was impeccable, I felt like I was being treated at 5 star luxury hotel. Me and him bonded so fast it was as if he’s like some long lost friend of mines crazy! Anyways I would highly recommend him and his team to anyone looking to service their vehicle.

Hung did a fantastic job. Made my entire experience a breeze and he was straight to the point. I thought I was going to get the runaround on things but I wasn’t. Brought the car in for a recall and it was done in a very timely manner.

We are very happy with the customer service we received from Matt our service advisor. He was professional, friendly, and exceeded our expectations. We give him 6-stars. Thanks Matt.

I had called to speak with a service advisor and spoke with Brandon (not a service advisor). He got my information and my issue with my Honda and told me there were no service advisors available and one would call me back immediately. That was a week ago. This dealership seems to be lacking in people checking out their vehicles for sale out front and I walked around the lot for about 45 minutes waiting on my vehicle to be worked on at the Toyota dealership next door and not one salesperson came out front to speak to me. I see why this dealership is failing. No will or drive to put forth the effort towards customers and definitely not any customer service. Do yourself a favor and buy your vehicle somewhere else this place does not care for its customers.

Hung Ho is awesome. He took care of my car and notify me if there is any recall/warranty issues that need to be done. Service is fast, i got no complaint. Will return again for my next maintenance service.

Very attentive & friendly staff! Hung Ho was very knowledgeable and made sure my oil change was done in a timely matter, because time is money! Everytime I come here, there is always a positive environment which keeps me coming back!

Come see Minh! He goes above and beyond for you to get the best deals. I had the worst credit and was turned down by other dealerships, even for a 20k car. Came in and he got me a 40k+ car approved and good price! Will be back in the future for sure!!!!!!!!!!! Drove off with this beauty today. Happiest day of my life!!

My experience with Vandergriff Honda was amazing. I had another Honda dealership tell me they had inventory that they didnt have. I drove over 30 miles to buy a car from them. All they wanted was a deposit. Andrea Cruz at Vandergriff Honda is a first class sales lady. She was super professional and made the process easy and comfortable for my wife and I. Andrea Cruz sure knows the product shes selling. She went over every detail from start to finish. In my opinion she should be considered for a promotion. Thank u Andrea Cruz and Vandergriff Honda!!!! Theres not enough stars to rate this company.

Great service! My service advisor, Van, was amazing! He kept me informed at all times and provided excellent customer service. I will definitely use Vandergriff Honda again if needed. I will also highly recommend them to friends and family.

We had a great experience at Vandergriff Honda in Arlington. Sales Manager Roger Love went to great effort to find the right car for us. He kept in touch with us as he went the extra mile (literally, he found the car in Houston!!). My husband and I are not tech savvy and were confused by all the special features. But Sales Consultant Khalil Abdelkader took time and much patience to educate us and reassured us he was a phone call away if we have more questions. We love our CR-V Touring and the assistance we received at this dealership. Thank you!

I am a single woman & was initially intimidated going into the car buying process. However, Marian was my sales representative & I could not have been more at ease throughout the entire process. From start to finish; Marian guided me in choosing a vehicle, in the steps of financing a car, & also in the importance of purchasing extended warranty. I am in love with my Honda & was extremely impressed by Marian at Vandergriff Honda. Overall, it was a very pleasant & non-stressful experience, despite my initial concerns going into the situation. So, thank you Marian & thank you Vandergriff! I will highly, highly recommend anyone I know in need of a vehicle toward Marian.

Service manager Mike book and his staff are outstanding and s a l and sales and the previous general manager, John were absolute amazing individuals and continue to be the only time the dealership I would consider going to even though I now live in Grapevine, Texas.

We needed our Honda looked at and Hung Ho from the service department gave us 5 star service the whole time. He was so easy to reach and made sure we were in and out on our schedule. Im definitely coming back.

Had a great experience thanks to Hung Ho.Very knowledgeable and got me taken care of in no time.Would definitely use Vandergriff for any issues I might have in the future.

Great service!Al is the best! Special thanks to him for taking care of our needs. Al made sure we had transportation while ours was worked on. He is detail- oriented and listened to our concerns and decisions. We’ll always go to Al! Amazing service all around!

HUNG HO is the BEST !!! He made sure I got what I needed for my car and always makes sure I am set for my next appointment . Very attentive and professional. Very happy ! I will be coming back to this location . THANKS HUNG!!!

This dealership took care of my needs and were very helpful and cooperative with trading in my old car and getting a new one. Highly recommend!!!

Horrible dealership to do business with. Talked to the Salesman and manager Friday night on a truck, we live 4 1/2 hrs away. We agreed to pay the online advertised price and they would hold it til noon on Saturday. We got there at 11 and they have another person interested also and want to see who will pay a higher price, so they add on a $3000 dealer pack and then try to charge extra for the factory tint another $400 and try to start a bid war in the middle of the dealership. They are all about greed and do not care about the customer at all, avoid avoid avoid terrible place!!!

CHRIS LAPID, greatest nicest person there to help you out. I usually get everything done with him. I had a budget I needed to stay in and he worked it out with me.

I came in with so many issues in my car and Chris was so helpful through the entire process! 100% recommend working with him on any issues you have with your car!

Matt helped me out with my car. He was amazing during the entire process and understanding. I made my experience much better and I will definitely go back to him because I know he values his customers. Wonderful customer service skills!!! 6 stars!!

The service was fast and amazing. Hung Ho helped run me through what services I needed and they were all done in a timely manner. Would recommend 👍🏾

Every time I have to take my car to Honda, I always feel very welcomed, Hung is definitely the best person to go to/ask for when you go there! He’s always very kind and is also very helpful! 10/10 would recommend!

Any time I go to Vandergriff Honda the service is always EXCELLENT!! Hung Ho is the absolute best. He really has no idea how much he has helped me since I moved here. Thank you so much for everything you do!!Requila G.

Past couple years have been great but this last time 3 hours later and still waiting to get an oil change no thank you. Guess they are not making many car sales they tried offering so many services $900 Worth. I would probably have to leave it over night if I agreed. When all I just wanted is an oil change. Even if you get there early expect a long wait .

I purchased a Honda Pilot and I couldnt be happier with the entire process. Arthur is the best. He knew I had my new car in mind so he didnt pressure me to try and get another car or something pricier. If you need a great salesman that understands his customers, then look for Arthur, I promise you wont be disappointed.

If you go in ask for Van, he was great. Very informative and quick. Always helpful and straight to the point, unlike his coworkers Al and Hung who were not as helpful and did rush jobs. Five stars for Van.

Vandergriff Honda it’s a nice place to purchase your car from the service department is excellent kind caring honest truthful with everything that’s going on with your car and are eager to help in anyway they can. My service tech is Kyle and he’s the best. Knowledgeable, kind, cares about you and your car always has a smile on his face

I’ve been coming here for so many years and Hung Ho has always given me the best experience. His personality makes the experience so much better! Thank you!

Arthur fought tooth and nail along with Nate Brown in finance to get me into the newest car I have every driven and I love it so much it has everything I could ever think of needing and it’s helping build my credit as the payments start they really are the people to talk to up there and I recommend their services to anyone and if they could work with me they can work with anyone THANK YOU SO MUCH GUYS!!

I alway come too hung Ho for service he recommended what’s needed for my car! Service is A1 can’t complain. Would definitely recommend going too him!

Vandergriff Honda provides excellent customer service. All the employees are very helpful and courteous. This was my second time purchasing a Honda at this location.Daniel was my first sales consultant in 2017. He assisted me when other dealerships would not.I recently upgraded to a 2021 and my sales consultant was Minh Nguyen. He explained all the new upgrades and answered all my questions. Due to a family emergency he had to leave, but he called me several times. He really went above and beyond to make sure the process was completed.I would also like to thank Tyler Griffin in the finance department for providing excellent customer service as well.Vandergriff Honda has a great team.

When in for an extra key a week ago, had problems. Matt Ellis took care of the issue. Justin the Service manager honored his word! I am happy to continue my relationships! I have worked with Matt many times look forward to the future! Great Job!

Since I purchased my CVR from Vandergriff, I’ve used Hung Ho as my main point of contact for all my service needs. He always gets me in and out quickly and has been helpful navigating the maintenance/repair process. I would recommend asking for Hung when you bring your vehicle in.

Mylake Green provided great service. He made my buying process so much easier than expected. Great salesman I would definitively recommend him to others 👍🏻

Mylake Green at Vandergriff Honda In Arlington, helped me purchase my second vehicle with them. Very sweet gentleman and a good sales men! Recommend going to him next time you go to Honda or have any questions about their inventory! Very nice team overall.

Hung Ho was extremely helpful when I need help with Vandergriff Honda in Arlington. I need to replace the trunk/fuel release cable and have to leave the car until next day. He helped and constantly update me with the process and being very clear about price. I will revisit Vandergriff again in future

Just got a brand new Honda from these guys. Could not have been more helpful or nice. Thanks again

I had a very pleasant and memorable experience at Vandergriff Honda. Arthur is an exceptional salesman that I will be sure to refer to all of my friends and family looking to purchase a vehicle. He was very friendly, knowledgeable and I felt the trustworthiness from his initial greeting. Great listener, considerate of my needs and current situation and made the experience painless.

Mike Symank is the best service tech I have ever had the pleasure of knowing. He is always truthful, tells it like it is and works with your situation as best as possible. To put it simply- he knows your car, he knows you and is awesome.

Ive come to his location multiple times to get my car serviced, and each time Im greeted by a smile. The service tech I always wait for is Hung Ho because he goes above and beyond to make sure all my car needs are met, from drop off time to pick up time he always keeps me in the loop of whats going on.

Love this location! Go see Roger Rodriguez if you ever go here. He always goes above and beyond to help you get your dream car. This is my second time purchasing a car with Roger and he never disappoints.

Bernie was my CarSales Associate throughout my car buying process, he was beyond amazing! He made sure I walked away with a vehicle in my current circumstance! He does an amazing job at what he does. I told him my interest in the type of vehicle I was looking for and he matched me perfectly into the vehicle I so much love! The financing team is exceptional in the all around process, they make you feel welcomed and apart of the Honda Vandergriff Family! Very much Recommend coming here for all your car buying needs, and services!

We had our Zaktec application done a few weeks ago. We got our car back looking better than when we got it new. The inside detail work done by Manuel was impeccable. The whole process was smooth. Thank you Manuel!

I had a great experience at Vandergriff Honda! Sam Illig was an amazing salesperson. I didn’t know what I was looking for when I went in and he helped me find my perfect car. I love my new to me Honda CRV!! They will take good care of you at Vandergriff Honda!

I came to fix my tire and change my oil. I had Jose Cordova as my advisor. he took the time to explain each service to me and what was needed. I’ve been here a couple of times and I’ll always book with him cause I know he will take care of me when I visit I recommend going to him he’s great!!

I had the pleasure of working with Joaquin during my car search at Vandergriff Honda in Arlington. Bless his heart because my situation was a unique one, and I was extremely stressed. However he went above and beyond, far exceeding any expectations I had about finding me the exact vehicle I wanted. He was very kind, worked very hard, communicated everything along the way. He is very dedicated not only to his craft, but to ensuring that his customers are taken care of. Thank you Joaquin and Vandergriff Honda for all of your help and hard work. You will see me again, and I will send anyone I know who is in search of a vehicle your way!

Yesterday was my first time going to Vandergriff Honda. I must say I was more than pleased with my level of service. I was greeted as soon as I pulled into the maintenance bay, then escorted to my service advisor Chris L., who provided tip top customer service. I didn’t feel the pressure of a pushy sales man trying to get me to get every service under the sun. He suggested exactly what I needed with my mileage. I wasn’t there all day waiting and I left pleased with happy pockets. I’m definitely a returning customer.

I bought a 2016 accord new here and I cannot recommend this dealership. The sales process is standard for a Honda dealer but once you buy a car you will spammed with mail for the rest of your life. Every month I get a letter of them asking me to buy my car back and I have called 5-6 times asking them to remove me from the call list. They have assured its fixed every time but I continue to get mail. The last guy told me its a 3rd party marketing firm and they cant easily control the marketing of that particular mail but they will get it fixed. I will never buy from Vandergriff again.

Hung ho was great! Very polite and gives me exceptional customer service as always. I will continue to take my Honda S2000 to him.

Could I say? Marion is awesome. I am enjoying my 2022 Honda Pilot. I told her what I wanted she made it happen . A few snags but she was totally honest.

I took my car in for an oil change and they Told me that they found a problem And the cost to get it fixed was $700. . So I took it for a second opinion and that auto shop found absolutely nothing wrong with my automobile. This is the 2nd time they have done this. They have lost my business for good.

I had a great experience purchasing a new Honda from Vandergriff Honda. My sales person was Andrea Cruz. I told her what I was looking for and she picked the perfect vehicle for me. She knew her product and was able to answer all my questions and get me out the door in a short period of time. This was definitely one of my easiest car purchases ever.

Marian was AMAZING!! She helped me and even got my sister in something great. I love my vehicle and she listened and found exactly what I wanted. 10 stars!!

Great Experience, loved the hospitality. If you decide to go here ask for Michelle she is awesome. She will work her magic to get you in a car that YOU want, and she keeps it 💯.

Hung Ho the service advisor is always helpful. He always answer all my questions even if I keep repeating myself. I personally get my car serviced here because of him.

Always receive honest and outstanding service from Alan, I never make an appointment if I cannot talk with him first. He is the best

I had the best car buying experience at Vandergriff Honda, all because of my sale associate Marian Spencer. She was attentive and helped me find the perfect vehicle at the price I needed. Awesome job 👏👍 Thanks again Vandergriff for hiring an excellent saleswoman!!!

Bought a 2016 Honda Civic from here a few years ago and the service has been nothing short of outstanding. Rachell is wonderful in the service center! She always takes care of me.At my latest oil change, I received a call from sales rep Roger Rodriguez to look at purchasing a new car with them. I just walked away with a 2022 Honda HR-V and Roger made the whole experience very comfortable! He was super knowledgeable and answered all of my questions. I highly recommend Vandergriff Honda for both sales and service!

Marian is an awesome Sales Person! She is very knowledgeable and very friendly! I recommend you request for her to get you in your future vehicle you’re looking for

L. George helped me get exactly what I was looking and wanting in a car. Other than having to sign all the paperwork, he had us in and out. Great first experience.Manager Griffin was also an absolute pleasure to work with. Great customer service!

Very good communication about status and options via text messages. Clearly explained the process and had me out sooner than expected.

From the time I arrived on the lot, I was wowed by their level of customer care! I walked into the wrong entrance unbeknownst and I was quickly greeted by a smiling face, who personally escorted me to the salesman who I had an appointment with.Mr. Kevin Davis greeted me with a firm handshake & a pleasant demeanor. Mr. Kevin asked me what car I was most interested in & the features that meant the most to me. We went out and test drove a 2021 Honda Accord, which I immediately fell in love with! From that moment forward, Mr. Kevin Davis worked really hard to get me into the Accord with a payment I was comfortable with. He kept me in the loop the entire process regarding my trade in & new vehicle. While sitting in Mr. Davis office, I noticed how every employee at the dealership walked with a sense of urgency & purpose!Even after I finished signing all of the documents, Mr. Davis helped me transfer my personal belongings from my old car to the new one. Since my purchase, Mr. Kevin Davis has reached out multiple times to ensure that I’m enjoying my new car.If you’re in the market for a new car, I would highly recommend Mr. Kevin Davis at Vandergriff Honda!!!

I would give - 5 stars if I could. Took my car in 6/24/21 for an oil change. Took it back in about 1 week later 7/8/21 for a scraping sound. I was told that they zipp tied what was making the sound. The noise stopped for a few days, and when it started again I took it back on 7/12/21, and was told I needed a whole new splash shield assembly because mine was missing. And that I needed a new right driver side tire. Long story short. It is now 9/13/21 and still no word on the part I ordered. I was told they are on back order after calling approximately 10 times, and that I was 1 of 3 people waiting for the same part. I have a disability so I dont drive much even though the service agent told Corporate that I went 1000s of miles between the time I got my oil change and when I brought it back. I had actually went less than 900. I was told by 2 different auto shops that it looks like they just didnt put the splash shield back on when they changed my oil. I bought the car at this location and it is the only place that has serviced my car.The service agent offered to not charge me labor but, after all this hassle of having to cancel dr appointments due to rain and fear of something flying up into my engine the parts and labor should be no charge. I have purchased 2 vehicles from here; always having all work done here but never again will I recommend Vandergriff to anyone.

This is our 2nd car to purchase from Marian Spencer at Vandergriff, and she is amazing! We came back specifically to work with her. My daughter is extremely picky and both times not only has Marian found exactly what she was looking for, but has gone above and beyond to make sure it worked for her budget as well. Will not consider anyone else when I am ready for my new car and would recommend her to anyone looking!

Let me tell you how my Vandergriff Honda family has taken care of me for every vehicle that I have bought... Marian and Alex gave me a great deal on a much needed second vehicle. The customer service and care that I received here is unmatched. I am a loyal customer to those that take care of me. Whether I purchased and new car with Taima, or used vehicle with Chris or getting serviced with Kyle, I know that Vandergriff has my best interest at heart. Thank you again Marian and Alex for getting me into the car I needed!!! You have a life long customer here.

I was recently sold a car by Arthur, and he was so great and informative. It never felt like he was forcing a sell on me, instead he answered all my questions (no matter how many I asked, and I asked a ton since I did a lot of research before coming in). It was outstanding service! Thanks Arthur!

Went to this dealer to look at a new vehicle advertised online. After getting a trade value for my car they informed us the price was higher on theirs, that the accessories werent included in advertised price. Yes, they actually raised the price by about 4k from what was advertised. They tried explaining how they have to install accessories at the dealer, that the cars dont come that way... seemed like false advertising to me, pretty simple. So I would avoid this lot, at least when looking at a new vehicle.

Let me tell you about my first experience with Vandergriff Honda. Marian, and Alex took real good care of me an got me in a nice car! They are the best! If you ever come here make sure you ask for themBest Customer Service I have ever had at a dealership!!

I recently had my car maintenanced at Vandergriff Honda and they were super friendly and quick! Go see Hung Ho if you would like professional service!

I would like to thank Kevin David at Vadergriff Honda for providing me with the best customer service in assisting me with the purchase of my car. His honesty and dedication that he put into selling me my new car was very much appreciated. Mr. Davis went above and beyond in making sure that all of my questions were answered and my purchase was what I expected. His patience and kindness is what I appreciated most which allowed me to make the right purchase for myself. I would recommend Mr. Davis to all of my friends and family. Thank you!!

Michelle is awesome! She helped us with getting my son his first car, worked with us to make it happen. Very impressed, will be back for sure!

Van was a great advisor. He assisted with all my needs and ensure everything will be done in a timely matter. I will definitely be working with him again!

We had a great experience. It helped that we already knew what we were coming in for. Lisiette helped us get in and out of sales quickly. She was very knowledgeable and transparent. Tyler helped us in finance - and we were IN AND OUT . He was helpful, and was able to offer us coverage and still stay within our monthly budget. The overall feel of this dealership was pretty cool. They did not feel pushy or sale-sy at all. Just helped us get what we need and go home. I will come back for a new car myself - definitely recommend !

Van was quick to assist with replacing new wiper blades. Thanks for going the extra mile to assist!

This place is horrible! I bought a brand new 2021 Accord and im constantly having service lights come on. Min with sells has tried to sell me another car as if its my fault they sold me a lemon. I would not recommend this dealership. If I could give zero stars, I would!

I purchased my Honda HRV in May and was lucky to be helped by Chris W. Car salesmen usually get a bad rap but I have to say, Chris was so amazing! He was so helpful and friendly and attentive and got me the car for the price that I wanted. I highly recommend requesting to work with him when you go to vandergriff!

I went to Vandergriff Honda for what I thought was a battery problem. The service representative Hung Ho took the time to make sure that my car was taken care of. Turned out that the BCM needed to be replaced. He contacted the warranty company and my car was ready that afternoon. Great service I highly recommend them for service.

Marian helped me get I to my New Odyssey. Now I have the perfect vehicle for my family. Yall go see her. Shes the best.

Always the utmost, best customer service at a car dealership. Hung Ho & the Vandergriff Honda team are knowledgeable, honest and genuinely care about their clients...and that is the reason I consistently come to this location in Arlington for all my Honda needs!

Author, my sales agent was courteous, knowledgeable, and professional. I drove into Arlington from out of town and he made sure everything was expedited and ready-to-go. No issues, no complaints; the Vandergriff team did a good job.

Wonderful experience buying a car here at the dealership. Worked with Joaquin and Neal who are excellent salesman with great understanding and knowledge about the cars. Literally they sold me the car in less than 2 hours. Very helpful and overall a pleasure doing business

I’ve had the most terrible experience at Vandergriff ever. The staff, the general manager everyone is superficial, money hungry, uncaring and completely unprofessional. I’ve never had as bad of an experience at any dealership like I have at Vandergriff. I wish I had never done any business with there company as I am NOT valued as a customer at all.

I had a wonderful experience buying my first car! Michelle helped me compare different vehicles and I was able to decide on the Honda Accord 2021 Sport SE. She walked me through the whole buying process and made it a breeze. 10/10 Service!

We have been dealing with Mike Symank for a number of years and find him to be most knowledgeable, professional, courteous and understanding.. Mike always takes time to explain any issues we may have and what work I has been done on our vehicle (s). We specifically ask for Mike each time we make an appointment with Honda knowing we will be taken care of with the utmost respect and professionalism.Joe Culverhouse, a life long Honda owner.

Originally this was a 5 star review, however after the unprofessional customer service I retract my previous review. My first payment is in a week but I get constant reminders as to why I shouldn’t have gotten a Honda. I’d like to say that I’ve never in my life gone through something like this and I’ve gone through 3rd party dealers. Maybe it’s the pandemic getting to people or maybe it’s predatory salesmanship but I expected better. Me and my 8 month pregnant fiancé are recently separated veterans. We came to Vandergriff Honda looking for a deal before the holidays and after finding a nail in the tire, soda spills in the back seat, and loose wiring under the dash choosing Honda left a permanent bad taste in my mouth. Starting with the nail in the tire and unprofessional patching. The first question that this brings to mind would question the nature of their inspection system. They’re content with allowing a 8 month pregnant woman to leave their lot with a tire on its last leg? How much does that save Honda vs the potential risk? The funny thing is I called Vandergriff Honda Service Center the minute my tire pressure dropped to 15 and told them the situation. The response went something like “well didn’t you buy a used car”. I’m sorry but what? In what world do you sell cars with nails in the tires? They then transferred us to sales who had promised to get back to us regarding the issue. At the same time we were on our way to Sherman to visit her dying grandmother. They responded to this by saying “everybody is going through something” even though sales hadn’t gotten back to us until two days later when we had to call 5+ times. When we get to someone they ironically tell us that it’s actually the service center who’s supposed to tell us they’ll look at our tire before ruling out defects. They tried to make an argument of “discount tires job is to sell you a tire and you should’ve brought it to us” well actually you gave us the run around the minute we called to begin with. Discount tire wouldn’t allow a customer to leave their business and give them the knowledge of previous owners (Honda) giving an improper nail patch, if they were attempting to sell a tire. The options Discount gave us was to have Honda replace it or to buy one. If you’re trying to see your dying grandmother and supposedly one of the top rated Honda dealers is ignoring your call what options does that leave you? The touchscreen is also bugged out, car play completely disappears mid drive followed by constant beeping, it leaves me to believe that this has to do with the wiring but you couldn’t get a answer from Honda if you wanted to know. They swore up and down that this is a fully “detailed car” inside and out. I’ll never go through Honda again.

The best car buying experience ever. Andrea Cruz was amazing in helping me find the car I absolutely love. She made sure I was in love with the car before letting me buy it. She went above and beyond to help me. And Tyler Griffin in finance helped me through a speedy process and explained everything as quickly as possible. They both stayed after 10:00 pm to make everything happen for me. They both called me the next day to check up on me and the purchase . Way too go Vandergriff. I will definitely be back!!

Jose Cordova is my go to service advisor who always takes care of me whenever I make my appointment there. He looks out for what is best for my vehicle and service deals. Highly recommend this location and service advisor.

Arthur N. Helped me get my vehicle and he was absolutely outstanding. Very professional and walked me through the entire process. AND helped me get my monthly payment within my price range. If you need a car for you or your family ask for Arthur. You won’t regret it

The services are always so professional and every time I go for service Hung Ho always takes care of me and makes sure I get everything I need to drive safely.