Please focus on customer service skills. The Cashiers dont say anything. The cashiers want you to do their duties.

Fun store. I just wish there was better coffee than Starbucks

Walking in, I loved the library meets coffeeshop vibe that made this chain such a standout - back in the day.I still enjoy walking around and being able to touch and leaf through books Im not familiar with. Unfortunately, any brick and mortar store has a vastly more limited variety than its online competitor. Not to mentioned the guilt one has to deal with when you wonder what the price would be in Amazon?As I walked out I enjoyed the visit, but not enough to repeat it unless I was simply killing time. To be honest, Id rather get that touch the real book and enjoy the variety rush from visiting a good used book store, with its less than perfect categories, finds you would never have searched for but are glad to have stumbled upon, and the somewhat peculiar shopkeeper who looks at your find, studies you for a moment, and suggests two other books that you know will become your favorites....

AWESOME! 2 floors of literature, art and Starbucks; what more can you ask for?! Well planned out layout and great location. Go early, get your coffee ☕ and 🍩 and breath...

Great place! A comfortable place sit read or get a bite toeat.Concern customer

They have lots of great tools at good prices. The cashiers are curt. Would it hurt them to smile? Geezzz

Ive been to many Barnes and Noble stores, and this one is the best. They have a great selection of books- even classic standard-sized $7.99 SF and Fantasy novels. Those are becoming increasingly hard to find- and their record department is almost big enough to be a record store. Service is also top notch. Overall, a great B&N.

Zachary (I think that’s his name/had glasses on) was very helpful when I went to get a new hard copy of my favorite book. He was super efficient and sweet!

This is a great bookstore but Im only giving 3 ⭐⭐⭐. We were Marginalized and Disability Discrimination.My son asked to go to Barnes and Noble at the Parks Mall in Arlington to buy a Christmas gift. We both cant wear masks because it would harm our health due to medical issues. We walked through the mall and into the store with no problem - in the store for an hour with NO PROBLEM. Went to check out at the cafe and the guy refused to check us out because we werent wearing a mask. I explained that we had been in the store for an hour with no problem. He still refused saying it was store policy. I asked if the store liked money and he said no. So we went to the front of the store and waited another 15 minutes in line to check out - NO PROBLEM. It wasnt about safety for this guy. It was about control. Hes a mask NATZI.

Still the best book store to visit alot of books on clearance for the little ones

Lots of cool and very interesting books, as well as movies, and back to school items. (i.e. backpacks, journals, stuff like that) Definitely coming back!

A very recommend place to go and stimulate ones mental faculties, and get a cup of cofee/tea at the same time!!

The store itself was awesome typical Barnes and nobles full of books full of stuff to go and educate yourself and read and stay off the internet however its convoluted with millennials walking around and talking and yelling and everything else which takes away from the experience

Just love coming here... almost everything I need lol

They will refuse to check you out if you are not wearing a mask.. They didnt bother us the whole time we were shopping, when I tried to check out they offered a mask. I politely declined but they would not take my service without one. Everyone in Texas is able to get a vaccine at this point, I recommend you changing your policies as it is not illegal in Texas. You will lose business soon enough if this keeps up.

THE place for whatever book you are looking for! We hadnt been since all the pandemic stuff and I missed it! We found the book Shadow and Bone that we had been looking for since binging the series on Netflix. They have a large Harry Potter section and that made my heart happy too! The best part is that we can go here without having to go through the mall!

Im a regular here and the lady with red hair is so sweet. really appreciate her customer service!!

Love it here! Always clean and organized its so much traffic coming in and out its hard to find a staff member or even be greeted by one.

Have great books for kids, books I read when I was in middle school and now my daughter can read them too!

I enjoy coming here with my daughter but today was a different story. I was followed around in the music section while looking at vinyls and other items. The worker was an older gentleman that pretended to clean near me while I was browsing. I noticed that everytime I went to another part of the music section, he would follow and clean near where I was. I tried to ignore it but it was obvious what he was doing. I walked over to another part of the section and he comes right behind me without asking if I need help and starts to point at the items and telling me what they were like I didnt know. I walked away and told an employee what happened and to inform the higher up.

This place is still a great place to go for the book lover. Plus, they have board games and toys for all age levels...

My kids love going here. I am glad they have grown a love of books

Pretty big and has a great array of books. Right in the mall so youre able to walk in if needed. Dont forget to have them check a price match against the site, saves a few bucks! Has lots of trendy, diverse people visiting.

Nice clean place. Friendly stuff. Great anime area.

I always find something for everyone in the family here. Its my favorite place to shop.

Love this place! So much to choose from. Saw a little boy sitting in a corner looking at a picture book and making up a story to go with the pics, just like he was reading. Our future is safe with kids who like to read. Wish there were more like him.

Brought all my grandkids to find some books to read.. we all had snacks there. Read plus bought books 📚. Everyone had a great time

A great place to find a place go read and relax. Helpful staff and fast checkouts!

Great big store with a huge selection, found a few books there that are sold out on Amazon!

If you like to read they have some of every type of book and also different other things inside of there you might enjoy

Excellent reads. They have a cafe were can sit down and read and write

Always a great place to go. Helpful staff and usually have what I need or want.

Amazing costumer service at both the counter and the Starbucks inside. I got help when I needed it and it was super easy to find what I wanted.

I got such a kick that the cashier thought I was 25, until he met my 18 year old son. Love this place, def the only location we visit due to the friendly staff.

Really different from over a year ago. Nice and open ... spacious. Jim was very helpful with my Nook. Thanks for a great experience.

They did not have any of the books that I wanted that the website said they had and their own computers said they had but I did find great substitutions in fact I found a book they said they didnt have and they did go figure.

As always this location is the best Ive been to. Employees are kind, friendly and courteous. Food is always warm.

Love this bookstore. Great place to grab a coffee and study in a quiet and calm environment. The employees are helpful as well. I will say there are NOT enough outlets here and the bathrooms are kinda gross

There are always people around and available to help you. Stuff is organized so well, and the workers are so patient and helpful.

Nice book store. What they dont have you can order.

Barnes and noble was a great place and the starbucks inside, there was 1 girl who was doing it all and she was great even when they didnt have certain ingredients she suggested drinks she could make and they were great

Large selection of books and a coffee shop, great place to start a trip to Parks Mall.

Love the white selection they have there specifically their manga section. Really love the atmosphere of the place.

Love this place. 😀

Kind and helpful employees, a quiet atmosphere different from the rest of the mall including a nice cafe! 👍

Great staff and a clean and professional experience

I love a ging to this book store. Everyone is so helpful

Perfect place for grandkids gifts . . .

Great store lots to pick from!

A little overpriced. Great customer service. Restroom could be cleaner. Starbucks inside doesnt accept starbucks gift cards.

One of the biggest Ive ever been to! If you cant find something to read here then you dont like to read

Couldnt really find the book I was looking for but the nostalgia of going to Barnes and Noble gave me a pleasant feeling going down memory lane....

The employees were super friendly and helped me find a certain notebook for the neo smart pens.

I all right, clean but didn’t find what I was looking for

Great place to take the kids, or just spend an afternoon by yourself picking up something new to read.

Great place to find all types of books

I love books. This is Barnes & Noble. See what Im saying?

They had just what I was looking for and the people were polite. The only reason they dont get 5 stars is because they need more then one cashier when theres seven or eight people in line

Stopped in for a birthday present for the wife, thanks B&N!

So many books, I have literally never seen so many books.

My daughter loves selecting a good book.

Theres never anyone to assist, plus there is an overpowering odor, thats only intensified with the bright lights of the store.

All around good atmosphere and always has some sort of sale going on.

It was okay a lady kept following us around that worked there kinda annoying

Just to the “promom” lady who only leaves complaining reviews of people not accepting to give her service for not wearing a mask. Try a face shield and stop being inconsiderate of other peoples well being.This location particularly is really nice and I enjoy the surprisingly quiet environment when I have some reading down time.

It smells clean in the store and the staff was friendly. They have an excellent selection of books.

They had my book. Staff helped me locate the correct shelf.

I love this location! They always have clearance materials for all interest levels and the store is always clean and well stocked.

No workers willing to help, went to cashier for help still no help so I left

My go to Barnes and noble because of the coffee shop inside the same place.

As always customer service was great and even though it was packed it was also very clean 😊

Some employees are rude. Not all but most. Waiting on dude to check me out and he was just standing around talking to his buddy for 10 minutes.

My wife and sister and uncle loves going there to read and then buy books

A great selection of books, as well as a nice starbucks inside. Definitely the place to go.

Always been a good place to find latest book or just go have a cup of coffee and relax and read or do work.

Who doesnt love barnes and nobles? This location has a Starbucks and is very organized . The only complaint is ended up spending too much time at the store. Sometimes you get lost in a good book.

Its a typical over priced book store. It has a Starbucks... which is also overpriced. The books cost around $15-$20 each. You can get about 3 or 4 books for that much at Half Priced Books. And dont even get me started on Starbucks. I bought a coffee so I could break my $20 and have change for a $5 but a small Caramel Mocha Frappucino costs like $5 and change. Thats outrageous. Not just that but in Barnes and Noble, theres a religion section in the kids area, but mostly all of the books are Christian based. Even in the religion based books for adults, the majority of the books were for Christians.

I love to come here. Sometimes just to hang out. But the Cafe is always packed and there is almost never seating

Very nice place to read a book and Zipp cafe. Clean,fresh lots o books and items, for all ages.

Barnes & Noble is pretty expensive so I dont usually buy books there unless they are on sale (then buy them alllll). The main reason I love this place is that it is simply nice to walk around in, it has such a cozy feeling.

Nice and quiet for a book store, quick check out.

Great book store!

Always enjoy a quiet, clean space for finding great books! Staff is helpful and friendly.

Cozy and friendly staff! Some toys at the toys section were lil bit messy.

Very nice and clean location..Employees were very friendly and helpful answered all the questions.. Love that they have Star Bucks 😍

Any book in existence,if not in stock you can order and they will send it to you.great book store.

The employees seemed very alert and willing to help me find anything I was looking for, and the cashier was nice and made small talk about my purchases

I just enjoy going to Barnes & Noble. We dont have one in Lake Charles, La. I purchased 5 books. Cant wait to play catch up on my read8

Still a large bookstore with anything and everything you could want in a book!

Very quiet and good customer service

Great nostalgic place to eat with wonderful food

Love Barnes and Noble! My daughter and I are here almost every weekend.

Clean, good variety of books and great staff.Loved the coffee ☕

Went to buy a couple of study books for kids. Not many options, but was able to picked one. They have membership plan which you get big discount and get free ☕ s from Starbucks. Good place to chill.

There are a lot of nice gift ideas, most are cheaper online, but its very convenient to buy and take it home right away.

Love this place so much! 😍😍

I was in line when I the lady was checking the person in front of me out and she just walked off and did not come back very rude I waited over 10 minutes for some one to come and check me out I eventually just walked away ridiculous

There were so many options for all types of readers. Very clean and staff was extremely friendly.

They are a little busy but not that bad that you cant get checked out pretty fast.

Good selection of manga, my wife ordered something that was not in the shelves while we were in store. We still enjoy manga and come by to browse their selection and pick up our latest favs, and pick up a coffee also since there is a Starbucks in the B&N. Delicious combo!