Would love to give more stars, but most items were out of stock and we had to keep finding our sales person. At one point she was busy sitting with other associates, so it felt like we were bothering her. She even continues talking while getting up to help us. The showroom was very clean and well laid out, which is why I gave 3 stars.

My adult daughter and I were looking for some furniture for our shared space. She wanted a chaise sofa and I was looking for a power recliner. Dori assisted us at Rooms To Go and helped us to find the perfect chaise sofa for my daughter as well as a power recliner for me. The colors were almost an exact match and we both left the store very happy with our new furniture. Delivery is several months out for both pieces, but I have found that is the case everywhere we looked. Thank you Dori for great customer service, and for knowing your products so well. Thank you also for staying after your shift to make sure everything was completed for our order.

My husband and I are furnishing our home that is being built. Our salesperson was a Godsend!!! Zenia Navarro was very attentive to our needs and she always went the extra mile in helping us. Her kindness, knowledge and integrity of her job made our visits pleasant and calmed our nerves in having to furnish a new build still in process. If you are even considering buying furniture at this time she is the go to person. You will find her in the Arlington store.

Alfonso (poncho) Diaz was so patient with us and all our questions. He is very knowledgeable and helpful! We will definitely be back for future purchases with Alfonso!

Walked in and was greeted by Dori, told her style furniture we were looking for. She immediately began asking questions and quickly narrowed our search to find the perfect pieces. The whole process took a little over an hour and we were able to get what we wanted for considerably less money than other stores were quoting us. Best experience enhanced significantly by Doris product knowledge and sales skills.

We came to this store after procrastinating on buying furniture that we needed to get months ago in fear of not choosing the right furniture. Dori greeted us and was very professional through out the process. She asked questions to narrow down to a couple options. She was great with providing guidance for colors that matched our home decor and that would compliment our lifestyle. We were very pleased with her knowledge and how stress free she made this experience for us. This is the only time I have ever purchased furniture from any store where I didn’t take hours to decide. Larger purchases like these are generally quite stressful for me but Dori turned this into a positive experience and we are so pleased with our purchase. I would not hesitate to go back to this store and ask for Dori. She is truly the best!

I had already looked online and was interested in a living room set. I went to the Arlington store and worked with Kenneth. The set was exactly what I was hoping it would be.Kenneth was so helpful because Im moving and needed the set to be delivered to my new address which is on the other side of Dallas. He assured me that the set was in stock and would be delivered to my new address on the date that I selected.I highly recommend Rooms To Go and Kenneth for their superior service. I would not hesitate to work with them again.

THE BEDS THAT ARE DISPLAYED ARE NOT HOW THEY COME!!! I bought a bed that I was told was adjustable and that’s how it was on the display. I went to a mattress store to buy a mattress for an adjustable bed since that’s what I was told I was getting. 2 months later in comes a bed that’s not adjustable at all. I called customer service and they told me to call the store. I WENT UP TO THE STORE and they did not care at all. THEY GOT THE SALE SO THEY COULD CARE LESS is the response I was getting.King size mattress don’t fit the frame plus I didn’t get what I told I was buying… this one star is definitely too generous

Omg. This is the first time I have bought a couch and Kenneth was the BEST at helping me choose the perfect couch and laying out the details. I found a matching rug and a kitchen table !! Definitely will be back in April to buy more furniture from Kenneth. Hes not trying to sell you anything just to get his portion. No he cares and listens to your needs and wants. Ask for him hes the best !!

Stephen Chong made Everything super easy and fast. Very knowledgeable on all his inventory and answered every question with confidence! Super friendly and nice, I work In The car business and customer service is Everything for me. Ask for him when you come shop you won’t regret it!

Angelica is a lying thief!! I was supposed to get a base for free but instead she gave me a cheaper mattress than I ordered so I had to end up paying the difference and driving 6 hours to get correct bed. Do not buy from Rooms To Go. Angelica can go to hell for being a lying thief.. it’s a scam . My couch is white denim but they sent a cream colored ottoman. They will not deliver new couch and ottoman until November 18th. It’s all about them not the customer. If you want to get screwed shop there if not go to another company. Angelica literally scammed me like a used car salesman!!! Corporate did nothing to fix situation.sofa was torn when we opened it also and ottoman is not same fabric. Trash store and trash salesman!!!!! ANGELICA IS A LIAR AND A THIEF!!!!!

Decent prices, bought bedroom furniture today. They gave me a free adjustable base, promo going on. They also have buy one mattress get one free.

Terrible customer service at this place. After reading through the critical reviews, everyone had the same experience of being given the run around by this store and their employees after a sale has been made. They could care less what happens after you give them the money.I came in with my mother and helped her purchase items for the house. We ended up buying a whole king bedroom set and a couch set, totaling nearly 10k. At first their service seemed nice. Once the furniture arrived, I realized the couch was slightly too big for the space in our living room. I called the store to ask about the return policy, and the woman who answered told me i would have to pay a 20% restocking fee for them to take back the couch. This was never mentioned when I bought the set but okay... I went back to the store to find a different set that would be more fitting, keeping in mind the 20% fee. Didnt find anything so I asked our salesperson if I could do a return. He said I would need to call customer care because they do not deal with that at the store but generally they do not have a return policy. This was strange to me as again, he did not mention this at ALL during the sales process; if he had mentioned returns were not possible I wouldn’t be in this situation and decide to purchase elsewhere with a return policy. But I called customer care anyway to see what I could do. The lady in customer care told me returns were definitely possible but that it was the store’s responsibility to issue the refund. So why was I lied to and told this isn’t possible?!?!!!Now I am stuck wasting my time trying to speak with a manager at the store regarding this situation but just based on the fact that I was lied to, they were not upfront about their exchange and return policies during the sale, and how they are giving me the run around, I would never shop here again nor would I recommend them to anyone.

I just want to give a big thank you to Monet. She was incredibly helpful and polite. It was very easy to get in and get out with what I needed. I appreciated how straight to the point she was...Thanks Monet!

Dont pay for set up. You better pick up your own stuff and save some money. I paid for delivery and set up and they came to deliver dropped off told my son its just 4 screws and left. So I pain an extra $70 for no reason.

We went to Rooms to Go looking for a mattress. Greg, who assisted us was very thorough going over each mattress we checked out. Decided on the Purple 2 because it was in stock. He arranged for us to be able to pick it up at their nearby distribution center. He also followed up to make sure we were able to pick it up and were able to get it un-packaged and set up. Plus arranged for a free Purple pillow to be sent to us.

Large showroom floor and a kids section too. Lots of designs to choose from. Prices seemed lower than some if the other big name stores in the area.

Rooms to Go is a beautiful store. I needed to get furniture for a home office. Monet was extremely helpful. She was very knowledgeable about the furniture. Monet was excited to help me furnish my office and had really great ideas. Im not much of a decorator so I really appreciated her good taste. Thank you Monet for making furniture shopping fun.

Francisco was incredible!!! Knowledgeable and extremely easy going - a great experience all around! Super attentive to my needs and conscious of what my budget was … didn’t try to push things I didn’t need on me. He was the best!

I’ve been shopping for living room seating for months and finally with Monet’s assistance I found “The One.” I told her what I was looking for & she took me right to a couch that not only fit my description but exceeded my want list AND came in under budget. Her eye for design helped me put together the sofa and bedroom furniture I’ve been wanting! I highly recommend seeing Monet Vincent for easy no pressure help in making your next furniture purchase.

Great customer service at this location, we’ve been to other locations and no one treated us as well as Zenia did. She was very attentive, friendly, and patient! We will definitely be coming back. Thank you Zenia!

This was an AMAZING experience! Monet was the best! Her expertise in furniture was unbelievable. I simply told her what I wanted, she actually listened, then found me the exact style’s I was looking for. I am so excited about my brand new living room set that is exactly what I was imagining!

OMG what an amazing buy! This guy named Francisco totally helped me land a great living room set for my new apartment. You need to ask for him.

I was stressing about buying furniture (just moved back to the area) and came to this Rooms to go to look around for purchasing. Francisco came to assist me and was so friendly and helpful. He helped me with selection, pricing, ordering, and was honest with me about delays in shipping (I had already researched this but I liked that he didn’t sugarcoat it). I’m super excited to receive my new furniture and definitely plan to return for Francisco assistance

Had an excellent experience with Dori today! Great selection and wide selection. Very competitive pricing and great customer service overall. We were lucky enough to have items that could be delivered the next week and the experience was seamless. Highly recommend!

Went to get my daughter a new bedroom set for Xmas Awesome staff! My boy felix was so helpful. He was not pushy and we love their zero % interest offers. I def recommend this place.

Dori was amazing and knowledgeable! Our shopping experience with her was enjoyable! Fun sense of humor and immediately took us every piece of furniture we wanted to view. I thought we would be in the store for hours, but we found exactly what we wanted in minutes! What also amazed us was that our sofa and love seat were in stock and will be delivered within a week! As much as we enjoyed visiting with Dori, we were in/out of the store in probably 30 minutes. Weve purchased from Rooms To Go before, because of their excellent quality, and will continue to rely on Dori for our furniture needs.

Rafique was very helpful and thorough. He was able to answer all of our questions and had our sectional purchase done in just a few minutes. Will definitely come back and purchase more items in the future!

Monet is AMAZING! She listened to what we were wanting and showed us furniture that fit the bill! She knew the product, answered all our questions and made us feel comfortable in our decisions. It felt more like chatting with a friend about furniture than talking to a salesperson. Highly recommend that you ask for Monet when you walk in the door!

Mani helped me out today and got me a good deal on the furniture I wanted, helped with the extension of the interest free time frame, and explained a few extras. He was great and very friendly.

It was nice experience for me and my family the customer service was amazing person . He explained everything that I need to know about the products that I was buying. I will recommend to friends and family.👍

Do not buy furniture here. They will lie to you and do anything to make the sell. They didnt honor the price they told us, they charged us interest when we signed for a 24 month no interest promotion, and they billed us to the wrong account. When we talked to Juan the store Manager he made excuses and said he couldnt help us. This was after dealing with customer service a couple times already and providing paper work that proves we were supposed to not be charged interest. They dont care about you. Only the money they will make from you. I would go somewhere else if I were you.

Alfonso Ponch Diaz was an amazing salesman! He helped me so much! I really appreciate all of his help! He made my Day helping me find a bedroom set!! He’s the best! Come see Him and let him help you find your next favorite furniture item!

My visit was very pleasant. I worked with Dori today and she was nothing less than 10 stars. She is very pleasant, knowledgeable, and helpful. I recommend asking for her. The store itself has a huge selection. With so many choices she was very patient in assisting me with my selections.

Great store! Helpful staff! Francisco was extremely friendly and helpful for what I was looking for! I will definitely be back!

Johnny the great !!!!!Thanks to Roomtogo in Arlinvton Texas

Mani was amazing in helping us finding the best deal on our new couch and financing! We will have to wait for our couch! But it was worth it! Thank you!

We received excellent Customer Service from Kenneth and Arkeel!! We purchased living room furniture and we so appreciated the extra care and patience. They both went above and beyond to help us out. Thank you very much!!!

My fiancé and I went in knowing what couch we were interested in and Francisco made sure we left with not only a great deal, he ensured we had a 3 year protection plan and quick delivery. Thank you Francisco!! We are excited to get the sectional in a few weeks!!

Cinthya was great with her customer service. Patient and assisted us in making the best choice. Thank you for the best customer service ever.

Cinthya spells her name in an odd fashion but she went above and beyond to meet my needs, I got the best deal possible! Can’t wait to receive my furniture in February.

Bought a piece of furniture and it worked great until 1 month after warranty ran out. Called to get a tech over to fix furniture, I was going to pay for it out of pocket, and they said they would not help me due to my warranty being out. How can you not service the product youre selling? I guess it goes to show, you may save a buck today but you will pay for it tomorrow.

10/5 Would recommend again. Monet Vincent, if you are seeing this. Thank you! You were very nice and patient with us when we were arguing about what to order. We did drag you around from one piece to the next but you were still there to answer any of our questions. I really appreciate you working with my parents, my mother is not fluent in english and your repeated explanations on everything included in the costs were helpful. I will be coming back to purchase furniture for my own home in the future. Thank you Monet!

First time customer. Last customer!! Would not recommend to my worst enemy!!THE BEDS THAT ARE DISPLAYED ARE NOT HOW THEY COME!!! I bought a bed and was told my rails could be raised. So I purchased a bunky board to not have to purchase a box spring. When the service guy came.. for starters they rushed and assembled my bed. Now a service tech has to come back out to fix it!! Then after speaking with customer service several times. I was informed my rails cannot be adjusted. So I called the store to get the bunky board returned. No return policy is what I was told, but never told by the sales person. Now I have been calling back and forth with the store and customer service. The store… THEY GOT THE SALE SO THEY COULD CARE LESS is the vibe Im getting. Customer service is trying, I guess. Rooms 2 go needs to hire people that are honest and not trying to get a sale. If the sales person was honest. I would not be stuck with a product that I can’t get rid of or if I can I’m going to have to go through hoops to do so!

We worked with Stephen from the moment we arrived. Definitely 5 stars for customer service. He gave us options but we ended up getting exactly what we found online with an even better deal. Will definitely return in the future!!

Monet Vincent is the best of the best. She is knowledgeable and helpful. I will be going to her for all my furniture needs and I recommend you do so as well.

Never again.Took 5 months for chairs to come in. If I wanted to alter delivery time, at all, had to wait another 2 months. Their whole delivery process and the people you speak to are awful. After this mess, spoke with friends, several others had same experience. Never again. bye. Their sales people are nice, after the sale, you are treated horribly. Plus the their rating here on google ? impossible. They are having consultants likely rig it.

Cinthya was of great help to us. She walked us through everything and gave us good advice on what we wanted. Thanks a bunch.

We were greeted with a big smile by a store representative at this store - Cynthia. What a pleasant experience. We took a stroll through the store and made a few selections. We sat down with Cynthia and went through pricing and availability on our pieces. This was a stress free, painless transaction. Our delivery time for our furniture was booked within 20 minutes of confirming availability. Thank you Cynthia for your assistance. I definitely recommend this location. Great selection, great service and a smooth transaction.

I went in shopping for a new couch, I was immediately greeted and asked several questions regarding the purpose of my visit. Marisela who helped me was extremely knowledgeable and helpful. I am delighted with my experience at this location. Thanks marisela

Very good collection. Definitely a must visit for kids furniture and patio furniture. Staff were very friendly.

I came in looking for a sectional and chair for my art collection. Not only did he add a great rug, but moved pieces to show me how they would look!! Wonderful wonderful customer care and service! 🏆thx Corey!

We bought a new dining room table and chairs. Quick delivery and very friendly guys. Highly recommend this place!

We were welcome once we came in the store. Francisco was very friendly. Francisco told us whenever we need something just let him know. He didnt pressure us. He went with what ever we wanted. And he made it accessible. Great job on the mattress demonstration.

Worst experience ever. Salesperson was pushy and when we told him we forgot our gift card that we had planned on using so we would have to come back tomorrow, he just walked away. The next day we returned and another salesperson sold us on a bench that won’t be here till 10 months later and charged us incorrectly. So figuring that out was a hassle. We even called to see if he could fix it and he was rude on the phone and said no. Didn’t even try. Never going back.

Purchase a dinette with the assistance by Stephen. He was very informative, friendly & professional. He sold me on the dinette & service plane. Thank you Stephen you made it very easy for me.

We fell in love with our dining set. Cinthya was of great help! Thank you for helping us decide on it.

No pressure searching for furniture. Greeted as I walked through the door. Checked on me. Helped me to understand pricing. Wide selection of furniture with various colors. Looking for a leather sectional

I am not one to go out much due to the virus going on but I have been looking to upgrade my mattress for a while and knew I needed to go to the furniture store in person. Ms. Cinthya was very understanding & was able to help me choose the mattress that fit my needs.

First time home buyers here! Very exciting! Angelica was so sweet and answered all our questions and we had a lot! Make sure you go see her!

Shawn Black was absolutely wonderful while helping my husband and I select a new mattress. Very knowledgeable and patient. He worked with us for hours until we were certain of our choice. Thank you so much Shawn for all your help. Your the best!

I came to your store looking for a desk and I really dislike shopping. Monet was my sales person. She was extremely helpful and very knowledgeable about the products. She heard what I wanted and found it quickly. She was very friendly and made this an enjoyable experience. Thanks Monet!

Kenneth McKnight was helpful, professional, and knowledgeable. He listened as we discussed the couch we wanted, showed us several that would suit our needs, then left us to wander the store as we thought things over. Once we decided, he answered all our questions and made the purchasing part easy. My wife and I recommend Rooms To Go, and we both think Kenneth is a pleasant sales associate to work with.

Shawn was excellent very patient could not make my mind up today but he went beyond to answer all of my questions

We came to this store looking for living room furniture. From the moment our salesperson, Mani, greeted us he was very courteous, respectful, polite, and patient. Thats saying a lot. After finding out what we were looking for, we were shown several different options they could offer. Mani explained each option, the differences in the pieces of furniture, the material the set/item was made of and the pricing details as well as the care and warranty details; he made sure we understood all of it. We hardly had any questions because he was so thorough. He gave us honest, realistic pricing, not just based on the advertised prices showed or what he thought he could find a discount for. After each option, he gave us time to discuss it privately while he waited patiently a good distance away from us but close enough to easily find him. Mani walked us from one side of the store to the other to put together the perfect package for us. We are very pleased with our purchases and will definitely ask Mani to help us with our next furniture upgrade.

Mani was so knowledgeable and fun at the same time! He double checked everything and was very thorough, just the kind of salesperson you hope for. Although the inventory was really sparse and everything was dated outward, I left there a happy customer. Definitely recommend him and I will be returning to do more business with him in the next few weeks!

Had the pleasure of being assisted by Dori. I returned to the store to change my order I made the day before. Dori was not the original Salesperson but treated me as if I was a new customer and very professionally helped me with getting my order changed. I wanted to cancel the order and start a new one but Dori wanted her associate who originally made the order to get the Credit for it so she kept the original associates name on the purchase. Dori displayed integrity and I will definitely return to the store and ask for her. Clearly an Asset to her employer and a classy person.

Monet Vincent was amazing she made it very easy to decide on what I wanted

Shopping around the store was great. The sales representatives gave us enough space to shop around while being available to answer all our questions. I want to thank Rafique Muhammad for helping us buy our sleeper sofa.

Best customer service ever. Monet was nice, she was very helpful and made furniture shopping an enjoyable experience!

Wow, Henry made our experience wonderful! Im not a very big fan of shopping for furniture, overall. Ive been struggling to find a good deal, and Henry took the time to find the perfect deal for us. He made the process fast and easy! super friendly and super good at his job. Rooms To Go did good finding such a good worker like him! Definitely will be back for any other furniture needs :)

I came in looking for a dining set and Cinthya was awesome in helping me find what I needed. I am so happy with it and can’t wait to have it in my home. Thank you! Ask for her, she is super friendly and helpful!

Alexs customer service was EXCEPTIONAL!! He took his time with everything. From explaining the quality of each mattress we were concerned about. He also showed us how it worked and why we should get the best one. When we mentioned we wanted something ASAP he made it happen. He was very patient and answered every question we had. He got us everything we needed and wanted. THANK YOU, ALEX FOR A JOB WELL DONE!!! HES WONDERFUL!

I was looking for a nice living room set and out of all the options Ms. Cinthya was able to help me pick the correct one for my liking & that fit best for my living room.

Angelina did an amazing job give her a race. She was very helpful and knowledgeable.

Mani was very professional salesperson and Every time I come in I look forward to seeing him for service. My experience is always the best. I’m very satisfied. Thank you for your service.

Monét was absolutely amazing! Will se her for all my furniture needs ! Ask for Monét if you need anything! You will be amazed

Mani has been very helpful in assisting me in finding the perfect furniture for our home. I came back to ask for him especially. He tells you the truth and take the time to check on every peice of furniture u point to. To ensure if its available or not unlike the other salesman that talked to my daughter and I. We love Mani what a sweet person so straight forward. The type of person you would love to work with.

Angelica was such a help in every aspect, color and configuration! I highly recommend her when buy for new set!

Ordered/Paid for a whole king bedroom set on 6/7/2021.They had a delivery date set for just the end tables and bed frame/Head board that I rescheduled 1 week earlier so everything could be delivered at once instead of multiple deliveries.They obviously never changed it because the delivery driver showed up when nobody was home trying to deliver.I was then told on 7/29/2021 I could pick up my items.I call today and I’m told the items are sold out and I have to wait until 8/18/2021 for just the bed frame/Headboard & end tables now and everything else will possibly be ready on a later date….This place is a joke & the managers are to busy to talk and they want me to talk to the sales rep I purchased from who won’t be back until 8/10/2021….I’ll never walk into anther Rooms To Go store ever again.

Love the interaction with Cinthya Verá! The best customer experience in town!!! She totally deserves a raise .

Looking for dining room chairs. Angelica met me at the door and told me all chairs were with dining room groups. I found the perfect ones for me in less than 10 minutes I was paying for them and walking out the door. Great experience!

Had the best customer service representative Alfonso Pancho Díaz. Very educated, knowledgeable, quick and kind. I bought a living room, tables, and. Decor for my living room. I recommend Room to Go. Thank you ☺️ The Pacheco Martinez Family

Nice mattress sale! It made a great wedding gift for my daughter and hubby to be on 2 weeks.

Cinthya was amazing! She helped us find our perfect bedroom set. Thank you!

Best place for buying furniture. You have many options and colors. Great place.

We came in just to look but we ended up buying a beautiful rug for our dining set. Cinthya showed us around and helped us pick it! I’m super happy with our purchase.

Visited the store today, worked with Francisco. He was very patient with me as a walked throughout the store. He made my buying such a pleasure.

I worked with Chris I. who was not helpful. I wanted to look around before asking questions and he was not interested or willing to assist. I ended up having to go back to the store a second time and was able to exchange an item. However, the item I added to my order was incorrect and just added to my order without verification. I am now having to go back to the store for a third time to try and exchange again. Worst experience and best advice I was given was to cancel and re-order online. Thanks for contacting Rooms To Go corporate and telling me the exact same thing. I do not recommend this store....beware ALL!

Not a lot of choices in couches. Most of the couches looked uptight and uncomfortable. I did manage to find a few good ones. Favorite was the palm springs style.

My husband and I would like to thank Stephen Chong for the kind hospitality shown to us during our visit on Aug 21st. Stephen should be recognized for his knowledge of products, listenting to what we really wanted and giving us a happy customer experience.

Thank you for the great customer service Zenia Pena gave us. We came to exchange a mattress and she went above what we expected to get us a new mattress. Thank you Zenia

Thank you Kenneth for all your help great experience and will be back

All great quality and great prices. We had a our sales person Dori help us today. Superb customer service.

Cinthya was amazing helping us with all our questions. We can’t wait for our furniture to arrive. Ask for her if you want excellent customer service!

Chris was great! Very helpful and helped us get the best piece for our living room.

Amazing store, Monet Vincent gave me great service! 10/10 recommended

Cynthia, was a truly amazing, enthusiastic, and helpful salesperson!Love her cheerful PERSONALITY!!! She assisted with the purchase of my Walnut Bedroom set.WILL DEFINITELY ASK FOR HER WHEN I COME BACK FOR THE MATCHING NGHTSTAND!!) 😊THANKS,Janette

Went in to purchased a bed frame and my sales associate was very helpful, his name was Muhammad, and I will definitely come back in the future

Went to room to go for new furniture. Zenia was very helpful and knowledgeable about what I needed. She help me pick out everything pretty much, if you go to room to go in Arlington ask for her thanks Zenia