One of my favs, great furniture choices, especially if you are looking for transitional types of pieces....for example, items that can flow from contemporary to more traditional if your home has both styles, they can help you pull it together...and you can find it here. Best to cruise the entire shop, then start making your selections...it can be daunting even for an expert because some soft furniture pieces have between 12-100+ fabric choices. Wear comfortable shoes, expect to stay awhile. We were there 3.5 hrs and made 3 furniture choices. All different but looked good together, but they did the checking on how long it would take to deliver...some items are not scheduled till next Feb/Mar; but what we ended up with was available to ship between 8-12 weeks. Even the quick ship items, due to Bidens supply chain problems..dont come in for 8-12 weeks.

Ordered online, easy pick up! I wouldnt say its ready in 3 hours - maybe 5 or so. I ended up going home before I got the email that my items were ready, but I didnt need the items right away. Beautiful layout, very festive and cozy! Staff are very kind and helpful. Would recommend for any holiday office/friend gifting!

I scheduled delivery of the Warren bed frame once I was contacted saying both boxes in this order were at the warehouse ready for delivery. I scheduled the delivery two weeks in advance. I reserved the loading dock in our apartment building for easy delivery.When the truck got here they told us they were missing the box with the headboard in it. They told my boyfriend that it wasnt at the warehouse (this was NOT true, as I found out later after hours of phone calls). They said they could deliver the headboard next week (which, if it truly wasnt in the warehouse I dont see how they could promise that). Then when I called customer service I was lied to yet again. The first representative I spoke to said I would get an email with delivery time later today. I waited 3 hours and called again because I hadnt received an email. The second person I talked to said that there was no record of delivery being scheduled for the headboard. He said he would transfer me to the schedulers at Fidelitone. I asked him to give me their phone number in case I got disconnected, because that had happened several times already, he said he didnt have a number for them. He transferred me and the phone promptly disconnected. I then called two different phone numbers for Fidelitone, never reaching an actual person, I left several messages and they did not call me back. I then called Pottery Barn again. The third representative I spoke to tried to call Fidelitone as well, they didnt talk to her either. I then tried emailing Fidelitone. They said theyd try and get it delivered today but since it was at the warehouse and not on the truck it probably wouldnt be today. I pointed out that they were just ignoring me to delay having to fix the problem that they caused.This is all more frustrating because I scheduled this two weeks in advance, that should have been ample time for them to get their s together. Additionally, we now are sleeping on a mattress/boxspring on the floor because we dont have a bedframe. We will have to move the mattress and boxspring yet again when the warehouse deigns to deliver our furniture. And finally, we have a large box in the middle of our living room that has the base of the bedframe in it, which will sit there until we get the piece of furniture that we were told would be delivered by May 24th at the latest.Oh, and no apologies or refund of delivery fees or anything to fix their mistakes.

Beautiful shop with some great finds!

My wife and I recently purchased an entire dining room set from Pottery Barn located in Alexandria, VA. Upon receiving one of the Bradford chairs we ordered, one of them was defected and needed to be returned. We called The location we purchased the chair from and one of the associates assured us that we would receive a new chair and be able to return the defected chair in the packaging that it came in. A couple days went by and we didn’t receive a new chair, nor did we hear from the associate we spoke to at the store. We called the store back, only to find out that the lady we spoke to wasn’t working there anymore. We spoke to another associate at the store and she told us that she didn’t see anything in the system about our return and said she would start the process over again. She reassured us again that we would be getting a confirmation email and that we would be getting a chair delivered to us. We would be able to return the defected chair in the package it would come in and UPS would be picking it up. At this point 2 weeks have gone by and we still did not receive the email or a new chair in the mail. We called the store for the third time, and spoke to another associate, that associate said they would have to call someone else at the packaging facility and assured us that she would call us back. We never received a phone call back. At this point my wife and I were hopeless. We just spent 5K dollars on a dining room set and we were appalled at the service that we were given. We decided to call the generic customer service number because no one at the store was able to help us with our order. I spoke to a nice lady who pulled our order information up and made an excuse saying that the return was started but no one finalized the return. This led us to believe that the previous associates were lying to us. We were disgusted and proceeded to express our unfaithfulness with the customer service representative. She then put us on hold for about five minutes. When returning to the phone, she sounded just like the previous 3 pottery barn employees that we spoke to. She assured us our chair would be mailed out and an email would be sent to us confirming the delivery as well as a separate email from UPS to setup the return of the defected chair. I forced the associate to stay on the phone with me until I received a confirmation email since the previous experiences I had with past associates all claimed I would receive this email. After 15 minutes on hold we still didn’t receive the email and the customer service representative hung up on us. My wife and I have always dreamed of having a pottery barn dining room set in our newly built house. Although, after this experience we will never consider purchasing anything from pottery barn moving forward. Not 1 person was able to help us out from the store we purchased the set from all the way to 2 separate customer service representatives. So at this point I wanted to vent my frustration to anyone at a higher level with the company to express my terrible experience. I will share this experience with family and friends to prohibit them from going through the same experience I have and encourage them to purchase furniture from other places because it’s not worth the hassle to spend the type of money we did on something that came defected and we can’t return. The old adage you get what you pay for doesn’t correlate with pottery barn and I will never purchase furniture from your store again. I hope this summary does something to change the way your conducting business and breeds light into some loopholes within your company you can fix.

Please do NOT shop at Potterybarn. I have been trying to work with their customer service for over two months to receive a refund for a diffuser that I purchased that was delivered in an unusable format. I was initially upset at the product I received, but since have become exasperated and angry with customer service agents who ignore my messages, fail to follow up, provide different messages across agents, and a general lack of courtesy. I will not be shopping at Potterybarn ever again.

This will be my first and last time ever going to a pottery barn thanks to Michelle at this store. I went into this location to pick up an online order, just to find out they did not have what I ordered and what my card was charged for in stock. When I attempted to ask for help to make sure the charge would be reversed I was treated as if I was wasting Michelle’s time and did not belong in that store. So I will take “my kind” of money somewhere else where I am treated with kindness.

Terrell is amazing!!!! After almost 2 hours on the phone trying to rectify my rewards she handled it in like 5 minutes and couldnt have been nicer or more professional. Wonderful service by Terrell.

Pottery Barns in malls tend to be soul-sucking environments but this spacious, two-story store in Clarendon is a much more comfortable experience

Really disappointing customer service, a couple times I was there, I met unprofessional staff who seem inpatient to help or doesn’t seem to be happy being there. Store manager Jenna is pretty cool and nice. Other than that, I highly recommend going a couple of miles to the Bethesda location - much better customer experience there!

This location is so hit or miss. Several of the regular employees are so rude (two in particular I know Im going to be bothering when asking for help) A few are fantastic. Cant get consistency. Just called to inquire whether something was stocked in the store and was interrupted mid-sentence I need to put you on hold...and then I waited 5 minutes before hanging up. Im a VERY regular customer and the lack customer service is super frustrating.

Nice, classy store. Furniture is mostly for larger homes it seems fo me, but very nice. Great decorating things, like candles and table dressings. Bought one of the softest throws Ive dyed owned heee. Best to come when they have their sales.

Ive been in to browse several times, but have yet to make a purchase. They have some gorgeous furniture and the most amazing fur blankets, but its obviously a very pricey establishment. Also, I find it very irritating that a lot of their products dont have price tags. I found a few jewelry boxes I liked, but none of them had price stickers anywhere.

Was looking for a rug to go in the living room. Was very close to purchasing a $2k rug from Crate and Barrel, which the cat would have torn to bits quite promptly,cause hes bad. Found a rug which was 40% off, and it happened to be friends and family weekend, so I received an additional 20% off. The employees could not have been more helpful, and I saved $1,700 over the rug I was literally gonna purchase from a competitor I would say this deserves five stars. Thank you Pottery Barn, and most importantly thank you attentive ladies at this store.

Staff is nice and helpful. Selection was small but sale prices were amazing!!

I entered the store and waited for 10 minutes to ask question about curtains, nobody come to ask if I need help. Store staff just pass by me and even didnt look at me. I try to talk with any staff and they looked like I am invisible. Worst store I ever entered and will not purchase from them in any future.

One month and two telephone conversations later, a return made to the Clarendon store has still not been credited back. Next stop, Better Business Bureau.

Great service from great employees. I would highly recommend this store.

We chose a specific fabric for the $4k bed we bought in large part because it was available for delivery in 4 weeks. Then 7 days after the promised delivery date passes, with zero communication, the date is pushed back over a month? And we only find this out by clicking on some hard to find link and aren’t even informed through an email or phone call?If you couldn’t deliver it in 4 weeks, don’t promise that. If it’s delayed by over a month, don’t wait until a week after the promised delivery date to (not even) inform us. It turns out that you do not get what you pay for with Pottery Barn.

Store is beautiful and clean. I was looking for some accessory furniture - I was not greeted at all while I was in the store.

I bought a living room set from Kathryn and I have been very impressed with the level of customer service and support. I really love my furniture too.

Love this store in any city I find them in.

Good store. Layout is somewhat crammed seeming, but that is not too bad.

Great quality home furnishings and knowledgeable service support

Staff always very helpful

Nice selection and nice area.

Just really dig the style

Its a Pottery Barn, dont really think the layout works though.

When it becomes time to redecorate this is a must stop place.

Great selection!

Nice stuff

Standard pottery Barn

Overpriced

Quite large

It is quite expensive. Sellers have goodwill but were unaware of the merchandise they sell or the discounts offered.

I did not enter, but I was close ..