Lou is amazing. No pressure sales approach. He welcomed me to look around and ask questions. Lou also saved me some time by pointing out the IN STOCK sign so I look at what is actually in stock.Katie is very professional and kind. Both worked as a team to find me the best options for financing.I am a return customer, and I will continue to come back for my furniture needs!
I typically am not the type to take the time to write a review, but I just had to give credit where credit is due.My husband and I were ‘window’ shopping around for a whole new house set. Although many places had beautiful furnishing options, what set home zone apart was the sales team’s transparency and the dedication to helping us on a friendly/caring level. Then months later I call back wishing to find a rare piece to replace the one I broke in my home. My husband’s favorite of course. Becky helped me so kindly and was able to find a store for me that did. Thank you home zone!!
Nice store with lots of options. We found exactly what we were looking for in the Echo six piece sectional. Our sales rep Cameron was awesome. No pressure, just great service.
Jesse is my Salesman and he is so attentive to my furniture needs. I looked for what I was needing being very specific in color and idea and he hung right in there with me. So grateful for his patience. We got it all done together. I’ll be back for sure!!
Ricky has made my day to be so amazing. He helped me furnish my home, and with great spirits. Arlington Home Zone is the place to be. When you go there ask for Ricky 💕
Angel was so amazing!!!! He gave me the best customer service anyone could ever want. From the moment I walked in until the moment I left I experienced the best experience that I can remember. I will be coming back to Home Zone in the future. Thanks again Angel for everything!!!
Bell was absolutely a God send in the hussle and hassle of searching for a mattress/bed. She helped us find one that fit our immediate needs and even the needs in the coming years. I’m very glad we went to Home Zone. Other mattress outlets and stores were not only over-priced but the staff were not as knowledgeable/attentive. Thank you, Bell!
Experience here was friendly and fast. Abram was efficient and knowledgeable in what was available. He helped us get into an amazing furniture set for our living room.
Easy atmosphere. FURNITURE WAS IN STOCK. Ricky S. took time to show me different options and was a pleasure to work with. Definitely recommend this location.
Ellie was very kind to me and really helpful. 10/10 I would definetely will be getting my furniture from Home Zone from now on. Thank you so much Home Zone and Ellie!
Jessie was awesome answered all of our questions and concerns honestly and effectively other staff members were also extremely welcoming the overall experience here was inviting and we were able to meet all expectations and complete furnishings of our NEW DREAM HOME .
My wife and I were in looking for some new furniture. I was very pleased with the information given and the ability to answer my questions. Thankyou Ellie santos!! You were wonderful!
Ellie Santos was very helpful and helped pick out my new kitchen table! Great sales associate right there.
Couldnt be happier with my experience at Home Zone. Staff was incredibly friendly and helpful and the prices were much better than competitors. Luis took care of my fiancee and I like we were family. No pressure to buy, answered all of our questions and made the process easy and efficient. We went in searching for just a couch but ended up with a couch, full dining room set, and full master bedroom for our new house because of the prices, nice designs, and enjoyable sales process with Luis, and again with no pressure at all to buy. Buying a house has been very stressful and I figured buying furniture would just be more stress and money, but the staff at Home Zone (especially Luis) made it completely enjoyable and affordable. 5 stars is not enough, I would recommend Home Zone to anyone.
Cameron came up to me and my boyfriend as soon as we came through the door offered us water and helped us understand the financing process very well super sweet person made the process very easy he needs a raise 10/10 recommended ask for Cameron!
Great experience shopping! Found exactly what were looking for. Lou guided us to the right dining table.
Got a new couch and side tables that I love!!! The quality of the furniture is great! Luis was extremely helpful and very knowledgeable. He helped me pick the perfect living room set! Excellent service!
Jesse was super helpful. He was professional, knowledgeable, and very pleasant. We were able to find the majority of the large items on our shopping list thanks to him. The items were priced very well. Well definitely be back ☺️.
Ellie was really nice and detail oriented. She helped find exactly for what I was looking for, and helped me get the best deals.
Congratulations to Ricky on him getting married in May 2022, also GREAT customer service and knowledge of all of the Arlington store products!Ask for Ricky and tell him Gary sent you
I have a great experience and amazing people very professional I will spread my word to my friends about it Angel is amazing Thank you brother
Bought a leather recliner from here, much cheaper than living spaces and all of the other big name brand furniture stores.
We got there right at closing not realizing the store hours, they graciously let us look. We found just what we were looking for at fantastic prices after looking at so many other stores before with no luck. Great experience and will definitely be back!
Paige was very helpful and full of knowledge. When me and my wife decide to buy we’re coming to see her and you should too!!
Great sale ladies she remembered me when came in once before she was 💯% helpful Nayeli was GREAT 👍
Thank you Angel for helping us buy our first couch! Awesome service.
Staff is very helpful and patient. Furniture is very nice. Would recommend to everyone.
CAMERON WAS GREAT VERY HELPFUL VERY FRIENDLY FURNITURE WAS IN STOCK WITH A FAST DELIVERY DATE!
Louis was most gracious and so accommodating. I appreciated the fact that he gave my friend and I “space”, unlike most sales people who use “pressure sales” techniques. He is a great listener, which resulted in him offering solutions to an immediate and longer term need. He was very knowledgeable of the inventory and offered alternatives available at the affiliate stores. Consequently we purchased several items and plan to return very soon.Gwen Coleman
Great experience! Alberto was super helpful and friendly while allowing me the space I needed to roam and browse. And prices were very reasonable. will shop there again.
Ricky was amazing!!! Love love love what we picked out! Answered all our questions. Fast with getting us checked out. Very awesome experience with great pricing. Thank you Ricky!!
Ellie Santos was phenomenal! She took her time and helped me help discover what mattress was the best fit for me. She answered all my questions. I had an amazing experience and was able to furnish my whole apartment at one stop! Amazing quality furniture and phenomenal service!!
Love the environment here. The staff is friendly when you walk in, not over the top pushy or too in your face. They ask you what your looking for, and where to find it. They didnt follow us around or linger next to us. They let us look and come to them with questions. I love that! We originally came for a small kitchen table and left with a table and a new couch. The check out process was smooth and there were no crazy hidden fees when we got to the end. The other great thing is that they were upfront about all delivery dates and items in stock. We were working with Belle, who was friendly and quick! 5/5 would recommend.
Yall have a great staff!! Especially Paige Colley great example of servant leadership! Give her a raise!
Great store, great prices IMO. Family referred us to this local family owned furniture store. From the time we walked in we were treated right. Angel started us off. Then Lou handled us with white gloves a few days later. Manager Katy then made sure we were satisfied with the service we had received n even worked with another store in Burleson to insure we had everything we needed from Danny & Terah there. We feel it starts at the top. We found our overal experience to not be top notch & professional.-AVALAWN Tree & Fence. Arlington, TX
Jesse was a tremendous help today and found us exactly what we wanted and UNDER our budget!!!
My experience here was wonderful! Abram was the best, he was very polite, sweet and professional :) I found a wonderful bed set and mattress for a great deal. I would definitely recommend going here. Overall the atmosphere was GREAT!! :)
I had a great experience at Home Zone with Luis AKA The ball guy. He was very helpful. I like that he offered his help but he also gave me a chance to look around. So that I could make a decision and then come to him with any questions I had. Love the store setup. I will be shopping there again soon.
Reception from Mr Shawn was so warm. Im so impressed with his interpersonal relation during my visit. I will like to visit again. My wife and daughter were so happy we got we needed
Bought our sofa from there today with the help of Mrs. Bell. She was so wonderful and helpful with picking out the right sofa for us. She didnt pressure us into making a choice either. I recommend coming here to get your next furniture!
Thank you Ellie and Paige. Ellie is a Home Zone encyclopedia; she has a wealth of product knowledge. Every question I had, she answered with enthusiasm and detail. She was just outstanding. Paige as well was superbly outstanding. Thank you you both for a comforting experience. My first Home Zone purchase. The king size Moonstone adjustable bed.I look forward to seeing you all again!
Purchased bedroom set from Jesse and it was a very good experience. Jesse was a wonderful sales person. He was very knowledgeable and helpful with everything we needed.would definitely recommend him and will be using him next time we go back.
Cameron Was very cordial and informative he helped us the through the entire process…When I heard that the store was Texas owned that’s what sent me here
Great experience! Very helpful and nice customer service!
Our sales person, Bell, was very helpful and very patient. helped up not only get all we needed, but helped up pick out a rug for the table. She was very personable, and was not pushy as sales people often are.
Angel was very helpful with our purchase here at homezone.
Abram was amazing !!He helped me & my mom find exactly what we needed. Very helpful & fast …we greatly appreciated his service 😊
Paige is absolute doll! She answered all of our questions with confidence and helped us make our decision on which mattress we wanted. If you need help with choosing anything for your home - specifically a mattress - CHOOSE PAIGE!! I could go on and on about her customer service!!
So much more than what I expected. Employees are not on commission (which I appreciate). Its much less stressful than your usual furniture shopping environment. They manufacture their furniture themselves, from what I was told, and they pass those savings on. We found a sectional here that we are in love with but it wont be back in stock for about 2 months. Its perfect for us so weve decided to wait for it.
From when I walked in Home Zone Paige was very nice and helpful. She answered all my questions and got me the couch I wanted. The process was so quick and easy, thanks Paige!
Home Zone makes your shopping easy and will make sure that you are 100% sure on your decision to purchase before doing anything with them. Great experience and no pressure.
Elle was very professional and detailed. She a great listener. Elle got me exactly what I was looking for with an exceptional price.
I really wish I could remember the young lady that was a manager at this location that helped us with our purchase but I can’t. However Paige helped us and greeted us initially. Overall a very, very pleasant buying experience and I would recommend them to anyone that asks.
Brianna was very helpful and when above and beyond to help us
My family loves shopping at home zone. 3 time buying furniture from there. On time delivery and no waits… sales reps are always awesome
Bell was very helpfull, Great experiance!!!
Nayeli had great service. She was very friendly and her product knowledge was great. Will definitely be coming back !
We had a great experience with Derrius. He was very friendly and professional and helped us pick the prefect living room set. We definitely will be back for our future needs.
Jesse was very helpful and patient with us he helped us figure out what we needed for our living and we bought a very nice 2 piece living room set. We will definitely be back to buy a dining room setThank you Jesse
Ricky was very helpful, professional, & knowleveable/friendly
I purchased coffee and end tables. I put the wrong size legs on and I was unhappy with the height.(my error) Katie the manager, was excellent and happy to return with no problem. EXCELLENT JOB, EXCELLENT CUSTOMER SERVICE. I kept the tables
Becky, Sales Associate, very knowledgeable and nice to work with. Stacey, the Manager was very helpful and knowledgeable, too! A good experience!
I had an easy and quick process at Home Zone Arlington. Paige was helpful and had a great personality. I love my bed!Thank you Paige, I’ll be back for my couch 😉
Ricky helped answer our questions and wasn’t pushy. Gave us room to shop on our own. Great job sir!
I was in the market for new bed room furniture and mattress. I did some research on line and and picked out a style I liked on Home Zone I went to their Arlington location on 8/19/21 to see the style on their showroom floor. Nayeli greeted me as soon as I entered the store. I had a screen shot of the set and showed it to her. She knew exactly the name of the design and took me straight to it. I loved instantly for its uniqueness. Then she i inquired about the mattress and platform I wanted. I really had. not thought this part through, so she asked a series of questions to determine what I wanted in a mattress and the type of sleeper I was. We starting at the beginning of the mattress display and worked our way to the end. She had me test each one and asked my opinion of each one. She wanted my honest input after I tested each one and not steering me to what she liked or didn’t like. She was very professional. I ended up choosing the first one I tried. My decision. When it was time for paperwork and finalizing the sale, she was very precise and thorough. She remembered to tell me about the mattress cover. I had intended to inquire, but had forgotten to inquire about it. Glad she reminded me. I bought it also. I enjoyed my shopping experience and look forward to working with her again in the future.Also I love the accessories in the showroom. Now,I’m excited and anxiously waiting for the furniture to be delivered and set up. Again,Thank You Nayeli. 👍🏾👍🏾
When we walked in the door, we were greeted by Freddy. He was polite, professional, and very patient. I wanted to see every platform king bedroom set and he took me to each (on opposite sides of the store) explaining the benefits. He was a great representative for the store and I appreciated his help. I ended up finding the bedroom I really wanted. Once the sale was made, he sat down with us and went through every page of the paperwork explaining delivery and the like. I highly recommend requesting Freddy to those visiting Home Zone.Thanks Freddy!
From the moment I walked into Home Zone my experience was awesome. Arthur, assistant manager greeted me. I had several questions and received answers without hesitation. Arthur show me the love seats and couches with the features that I was seeking. Arthur even offer up a few suggestions. I received honest and friendly customer service from Arthur. I purchased a couch from this establishment back in 2013, I am now just replacing that couch. I have two dogs that have been laying on the couch, scratching on the couch and licking on the couch and it is held well.
We went the store just to spend some times, we were not even looking to buy anything, Nayeli Santos was such a great communicator and informative about all question we have. She was penitent and attentive to our details as customer, we walked off the store with a new dinning table and new living room set. Great Customer Service by Nayeli Santos...
Paige was really nice and answered all if our questions. They have a great collection of furniture and a no pressure sales approach.
I love this store! Prices are very reasonable and the quality is great. Sales associates are very friendly.
Jessie helped me and was very patient. Great customer service. He did an awesome job with accommodating me and my needs. Thank you
Jesse was awesome! Even though I didnt purchase anything that day, He gave me great customer service and I will be back because of his customer service.
Very friendly staff. Not pushy, hovering. Mid-level furniture at good prices.
Bell at the Arlignton HZ was very helpful & sweet! She should get a raise & more! She delivered excellent customer service & was very attentive to my specific need & issue. Good looking out 👍🏽👍🏽👍🏽 I would rate more than 5stars but yeah lol Awesome job Bell!
The service was amazing. Luis started out helping us he was amazing. He was able to explain every detail to us about the furniture we wanted and ensured we were taken care of. Tony the manager also finished helping us and ensured again we were taken care of and understood the entire process. We’re extremely happy we went to this location
An awesome experience, was greeted immediately on entering the facility with great professionalism and pleasure by Ms. Nayeli Santos. Both visit during the 4th of July holiday weekend.. an upon my second visit, I was overly impressed with Miss Santos ability to express the quality and the history and the focus of Home Zone family, I was confident enough and made my first and final decision and purchase a beautiful king size bedroom set with mattress.. MS. Santos did an outstanding job on explaining everything and very knowledgeable of her product I was very well pleased when I left this facility.5 🌟 🌟 🌟 🌟 🌟
Great experience & awesome help from Andrea. Knowledgeable & no pressure made our experience top notch. Well be back for more furniture soon.
Emily was awesome! She was so helpful and friendly. Great Customer Service!!
Ellie was extremely helpful and explained everything in detail helping us get everything we need. Furniture is also very nice at a great price.
Great shopping experience with Bell. She was very helpful and professional. She went the extra mile for us.
It was a great experience they had the perfect furniture that fitted my needs. On the downside a little disappointed that my furniture not coming until June. But the staff was friendly and very helpful in getting me what I wanted. I went to the Arlington location. I cant think of the young lady that help me. She was awesome.. Love the prices and the quality of the material furniture.. Thank you again
Bought a bedroom set this past weekend with the help of Tasha. The store and sales staff is great! I would definitely recommend the Home Zone to anyone as they have low pressure sales and financing for all credit types.The furniture as I understand is priced as is with no wiggle room however I searched multiple furniture outlets and thought their product was better or equivalent to other branded stores.I haven’t received my furniture yet, however I don’t expect any issues to foresee. I elected for the insurance and delivery which are added costs but I think will be worth the fee. Overall I give them my highest rating and plan to purchase more.Thanks Tasha for your patience! The Dade family appreciates your service!
Awesome experience, no pressure to buy. Product available. No waiting
I do not do reviews but I had to do this one, I bought a furniture here from the Arlington office and we had some issues when picking up my furniture, I was very upset and disappointed But the Arlington Manager made sure I was taken care of. The reason I took out one star was my delivery isnt going to be here on time like I had wished😔 but overall, I would recommend and surely shop here again.🙂
Ricky S. was great! He was the first to offer help, after passing three associates prior, which was surely not welcoming. If Ricky had not greeted us, our time wouldve been short and spent elsewhere. Ricky was consistent, yet not annoying, when checking in on us, throughout our hour in the store. He provided all available options to fit our needs, and explained everything throughly. His superior customer service skills, will definitely be the ONLY thing that will have me recommend this location to others. As far as the other associates.... they may need further grooming, as NO ONE else, spoke to us or asked if we needed assistance throughout the time we spent in the store.The prices are reasonable and quality of items seems to very well made.
Knowledgeable, friendly. Jesse was very helpful in explaining the product and purchasing process.
Paige was very helpful as well as Thomas. They have excellent customer service.
Please be weary of their sales team and the acima credit option. First off the offer acima to you as the same as 90 day cash which acima well say after it is not owr the lease agreement. Then the sales team says the 50+ dollars to start goes towards your payment. Then the manager said sorry for the mistake but its so they can report to the credit burrow which then acima says can take up to 60 days to report. Then after all this they charge u an additional 50 dollars on to lease for entering. So essentially to do an agreement its 100+ dollars to actually start. Then thats taxed. So an 850 bill ends up a 1000 dollar bill that gets the 90 pay option and each wkly payment is taxed but only the principal is deducted from the balance.. then pay out amount taxed again.Home zone quality of furniture is sub par and refuse to recognize their faults or fault furniture leaving to just accept as is.Its a RIP off just as progressive leasing was. Trust acima will get caught too and be sending refunds in due time.
I want to say that Z was very helpful, kind, relaxed, and knowledgeable. Didn’t try to push us into buy anything. She had great customer service. We will be back because of her
Jessie was great! In and out with new furniture in less than an hour.
Paige was so amazing & helped me find exactly what I was looking for. Ask for her when you go in to shop for new furniture!
My husband and I got our bedroom set from here last year! I love it. Ask for Tasha. She is the best now we’re leaving with our living room set; she listens to all your wants and needs and makes sure we made the right choice. Thank you, Tasha, for everything. I’ll be back soon
I had the best customer service here. Ellie was knowledgeable, patient, and friendly. I highly recommend this store for furniture and home accessories.
Ricky was super helpful, did my paperwork in a flash and the wife was super happy with the purchase, awesome store
I LOVE Natashia (i hope i spelled that right). she was so nice and honest and made me and my family feel welcomed and safe in our decision. very happy with our purchases and customer service.
Our salesperson Bell was helpful and knowledgeable. She did a fantastic job. The store is clean and well lit. Their product selection is not the largest but there is plenty to choose from as we found 2 great chairs that fit what we were looking for
No sales pressure. Clean well stocked good prices and service.
My husband & I went into the store on 6/3/20 as the company came highly recommended to us from the pickiest people we know, my sister & her husband. I had done some research online and liked what I saw but didnt want to commit to such a purchase without seeing the furniture up close and personal. We had a budget, but that was about all we had. We didnt know what we wanted, and as per usual we both liked different things. Out salesperson, Gilbert was extremely patient and helpful without being remotely pushy. It took time, but he helped us find something that made both of us happy, stayed within the budget. We have loved our Home Zone & Gilbert, purchase experience, look forward to more in the future and will recommend to anyone who is looking for great, solid furniture at a great price.I have attached a pic of the set we chose, we added the chair and ottoman plus the 3 yr warranty. We cant wait to receive it at home!