Fast, easy pick up of itrm I ordered.

Very slow workerNot doing there job rightJust walking and pretending that they are working. Waiting more than 2 hours in order to get help. Many customers just left this store. Very poor serviceWill never 👎 come back to this location

Very poor service I do not recommend this particular service center, the staff does not help with anything at all. Worst experience

HI never ever faced worst customer experience.I scheduled appointment based on availability ie 7/25 today at 3 pm at Niles IL and when I reached store, its closed.Other day, 7/23, I went to store in palentine IL.to pic up my simcards and waited 80mins in store to get simcards. First thing, it verizon mistake to moved lines without delivering simcards. . Finally I got simcards over mail today 7/25 and simards are not activated. You guys are kidding me? I never ever recommend Verizon service.

Ample parking knowledgable service reps that took the time to walk us through

Good people, Sam is good, explained to me everything I need. Thank you Sam, you are good man 🤝

Great Customer Service Representative Very Knowledgeable

Horrible experience. Multiple customers with 2 reps dealing with a swarm of customers. Expect to be here a few hours, pack a lunch. Disgraceful

Worst Verizon store. Two weeks ago I was in the store and it was very busy so the woman said if I make an appointment online I dont need to wait in line. I made an appointment for today. When I came to the store the same woman said that they cant help me during the time of my appointment so I have to wait and she doesnt know how long. I told her what she told me two weeks ago but she just shrugged so I said THANK YOU and I left the store.

They said they were willing to give me a number for repairing my phone screen.

Everytime I have an issue with my phone or need to replace it, I work with Anthony Wong. Great person to work with. He knows what I need and makes my shopping experience very pleasant. Its nice to find that one sales associate that you can work with.

Worst Verizon store in area. I dont recommend this location. Super slow customer service. I was waiting 20 min in line just to be told that I can order a new phone through the app. Why do they even have open locations if they cant help you with any problem and tell you to do it yourself online. I needed a new phone today, I thought thats what a phone store is for. Also they didnt let my girlfriend in, she had to wait in the car. I understand that they have restrictions due to Covid, but there were only 4 customers inside. The greeting woman was super rude and you felt like youre not welcome there.

I brought my mom to this Verizon store for her transition to a smartphone, and was a little nervous when we learned I could not come in the store with her for her appointment. The fellow who met us at the door was understanding and upbeat, and said they would take good care of her. As it turned out, Tony went above and beyond the call of duty and regular customer service. He was attentive and kind. He spent an hour and a half making sure she was comfortable, helping her through the setup and first steps, and making sure she had his number in case of later questions. Thanks for a great overall experience!

Sunday, February 21st.Worst customer service ever! I was checked in by a woman and told there were a couple people ahead of me. Ok no problem and waited roughly 35 minutes to see a person. The woman who checked me I had to acknowledge her and there was no warm greeting when I walked in. It seemed like I was bothering them by stopping in the store. It is worth mentioning that the person checking in was the manager supposedly, but all she does is walk around and hover over the employees/customer. She could have helped the line of people waiting.I was then working with a sales associate and told him exactly what I was looking for. I was quoted via a chat service and also the corporate 1800 number a price for all this. The employee also said that the 1800 number is a joke and that is why you come in store. Wait a minute! Arent you all on the same team and work for the same company? The bill I was provided was $51 dollars per month more expensive. I said no way and asked him to review my file and see the chat notes and then also asked him to call customer service, which he replied NO! I was told a number of times how they are corporate employees and this is a corporate store. The employee had no interest in investigating this. Guess what the 1800 number did confirm what I was told and this store tried to rip me off $51 per month. Good thing he knew what he was doing!I asked to see a manager and upon coming over they both were talking about me right in front of me. Completely rude and the manager nor the employee cared to assist. The manager barely even acknowledged me during the interaction. I was even told by this employer in so many words I was a liar and I would have never been told that. I have been a loyal customer for 14 years. It is amazing there are better deals for new customers, but old ones they pay full price.I later called the 1800 number to figure out what is the disconnect and I was told that the stores dont know what they are doing and better offers exist over the phone. Wait how can this be?They are a joke at this location! I told them I would be seeking a new carrier, which they said that is your choice and best of luck to you! Again, 14 years of loyalty and that is how we value the customer.Run away from this store!

Their representative named Tony handled my problem. He has waited on me before and is always friendly, courteous and extremely diligent in solving problems and knowledgeable about their products. I highly recommend him/them.

Tried calling to cancel an appointment for 6. Called 15 times and tried every option they gave and could not reach anyone to cancel including giving them the account number which still did not work. Now they are assuming i am coming and will not have the availability for another costumer who actually needs it. HORRIBLE EXPERIENCE!!

The staff was extremely friendly and worked to find me the best deal. I didnt feel like I was dealing with tricky sales people when I upgraded my phone. It was a very good experience. Also, they have a very clean facility with good social distancing measures in place.

Excellent. Brent is brilliant and passion.

The staff member intercepted us at the door as if we were not welcome. The five other staff members hung way in the back. Not a welcoming environment, wont be back to this location.

Dane was amazing. Very friendly and helpful. I had all my questions answered. He provided me with the best plan for my budget. AWESOME service!

Very slow, long wait.

Good manner good personality

Not helpful or knowledgable at all. Im a Network System Admin. Half their workers should be fired. You should of given me a new SIM card like I asked forYou dont replace a phone and not give out a new SIM card.......

Doesnt deserve 1 star also. Worst nightmare service ever.

I Ordered my phone accessory on line when to the store and was able to pick it up within half hour employee that helped me was very nice and helpful

It is insane how bad this place is. My wife and I bought phones here and were lied to about EVERYTHING: Theyre buy one, get one free! (They werent) Your account will be credited $400 as part of a Black Friday Deal! (It wasnt) Oh, well actually, the $400 was a rebate! (Our purchase wasnt eligible for it.) Etc.Avoid salesperson Tony at all costs, Ive literally never been lied to more when making a purchase.EDIT (for anyone who reads Verizons response to me): There was no miscommunication here, these guys are flat-out liars--I didnt even mention in my initial review that Tony under-quoted my monthly bill by 30%. Call me salty if you want, but Im telling you for your benefit, avoid avoid avoid this place!

Went to buy a phone cover only I was told to wait outside as store was full to capacity I kept waiting and others keep going it was because I was looking ugly and smelling bad

The customer service here is absolutely amazing!!! I dealt with Brent, Ray and Cezary, and all three went out of their way to not only help me get my new phone, but help get it all set up for me!! Thanks guys!!!!!!

Long wait times for service. Helpful staff.

Extremely helpful assistance, had a terrific experience here!

The greeter at the door was very rude ! She said when I walked in What do you want huh ? Not hi welcome to Verizon how can I help you !! Unbelievable !! Then there was a family in the store husband and wife plus 2 kids .the a couple walked in, and again Aleksi said what do you want ! And then she said to the couple that only one could come in and said one of you has to wait in the car !! The place was not at its capacity it was me and that family, plus I never say down she took care of me at the door !! Plus she didnt fix the problem Im having with my new android plus ! And shes management !! Huh

Placed an order online for in store pick up. Ordered a speaker for my dad for fathers day. I asked my mom to stop into the store to pick it up. The rep told my mom that she could not give her the item because she did not have the Verizon app...Ive placed many orders at Verizon for in store pick up. Ive never once been asked to use the app. They gave her a really hard time about the pick up, and eventually told her she could not pick up the item. Super disappointing. My mom doesnt have Verizon or the app. This store is a joke.

In all my years with Verizon, the Service at this location is outstanding! From the Manager Sam, David, Benny & Dorien, Service to me and my daughter has been the best. Thank you all for making this the best Verizon during a difficult time with my family as my sister is in hospice care. I am here from San Diego to be with my family. God bless you all and I recommend this particular store as my favorite. Pat Morris.❤️🙏🏻🌹😊

My husband and I went here because my husband needed to upgrade his cell phone. The person we worked with was very nice and helpful. Although Verizon told my husband over the phone that everything could be charged on bill. And when my husband went to the store they told us that the upgrade fee couldn’t be put on the bill. Even though when my husband purchased his old phone they put the upgrade fee on the bill.

Very fast service. One person was excellent, another was not friendly. But the fast service is rare for Verizon so I still recommend.

I had one very good rep who initiated my order. When I returned he was not available. walked in to all staff socializing. I waited a few minutes. Had to approach the crew for service. They did not seem to care that a customer entered the store

Be prepared to wait for an hour at least because for some reason the staff spends hours with each customer, the reason being them trying to sell everything they possibly can to us 😂. I am very satisfied with Verizon but their store, not so much.

Kinda felt like I was bothering the people just by waking into the store. I understand that a customer service rep over the phone may have provided wrong information but it doesn’t mean you can be rude or give the impression that I’m wasting your time. I came from the cellular industry, I managed a couple stores and I made everyone feel welcomed. The manger on duty who’s name is Alex, I believe didn’t seem to care that I was a customer and didn’t seem welcoming. Sam the rep was descent, seemed bothered that I didn’t want to buy more than a case and that I was passing on the phone insurance. Maybe I wasn’t meeting their sales metrics and that’s why they decided to really walk my sale. As a Verizon customer I’ll avoid this store. (Been a customer for 4 days now, not sure if this was a good move)

I have had a lot of experience with sales people in my life. I have to say that dealing with the salesman at Verizon was the best. His name is Dane and is the first salesman that knew what he was doing and followed through.Hes 5 stars in my book.

Dorian gave us one of the best sales experiences ever! He was patient, positive and kind during the entire process. This was my first experience at Verizon and it was awesome!

They where helpful with my questions

Very fast and friendly associates. I was in and out with everything I needed

Very nice sales associates. Very knowledgeable about the phones any thing you ask then. Ready help with anything you ask them

Outstanding!

Could help me with my cracked phone screen

Not enough help, I was very frustrated

Sam C was awesome. I had spent 45 minutes on the phone with Verizon customer service, who couldnt resolve an issue I had with a tablet upgrade. Sam got it resolved in 10 minutes. And I ended up buying some accessories for my tablet and phone. He exceeded my expectations to be sure.

Dane helped us perfectly after failed attempts to add a smart watch to our account.

1/2 of the staff is lame and doesnt know what they are doing. If AT&T was any better than them, I would switch... but, they arent, so Im staying. ::Edited after the response to my review:: 2 visits ago, I needed help on my phone and the salesperson refused to touch my phone. He walked around with headphones on top of his head and looked incredibly unprofessional. Last visit, I came in to upgrade my phone, same person helped me... but, was nice enough. He got me all set up with my phone, but, didnt include some accessory boxes and when the Zagg glass protector cracked within a week, the lifetime warranty REQUIRES the box to return! I wasnt given the box! Plus Zagg charged $9.99 for shipping on their free replacement. Worst $40 Ive spent. Basically... the salespeople need better training to do their job effectively.

Close to me. Careful customer service. Very few places to sit for long waits, which are common. Waits in line are as expected for this type of store, and the staff always tries to expedite. More chairs!

Great customer service.

Product was in the store but not the accompanying screens. None of the techs could help us get the phone going and we needed to make an appointment for a tech support to call later in the day. The store is beautiful.

This place sucks, if I could give 0 starts, I would. I just signed up with Verizon 2 days ago. Online and phone customer service in addition to the Palatine store (Liz is awesome) however are great! This location is useless. I made an exchange of a screen cover 1 hour after I bought it and Sam the manager pretty much told me I should just be honest and admit I dropped it, I didnt even take it out of the box yet. Then upon an exchange I was not given a receipt. The next day I wanted to get a better case (Otterbox), which they did not carry and came into the store to return the case I had purchased the night prior. I was told I could not return it because an item on my receipt had already been exchanged. Ha...what a joke. I felt like I was living in a communist country. I later called customer service and asked if they could contact the store so I could speak to the manager as I could not directly get through to the store, he called, and assured me the manager on duty would call me after he got out of a meeting (about an hr or so), 6 hours later...here I am still waiting. Do not waste your time with this place, they are rude. Also, side note, the 3 times I was there in the past day the employees have their friends hanging out in the store with them, very unprofessional. Speaking of unprofessional, when I was there yesterday one of the female employees was helping a customer and was on the phone with someone from Verizon and said something along the lines of, Im going to need a sip of whatever you are drinking to get into a good mood. Also, quite unprofessional. Long story short, choose a different location or call customer care.

I called this Verizon store looking for a specific new phone. The guy behind the counter doesnt bother to check and tells me they have plenty in stock. I drove out of my way to get there only to find out they dont have it. If you can, go to a different Verizon store that wont waste your time.

Best service ever. Got my phone here. Whenever you walk in someone asks you if you need any help. Its the best.

Longer waits of course are to be expected especially on a weekend . The only thing I didnt like is when i stated Im not looking for any additional fees or lines yet was still asked several times and took longer if my time being there because they have to act like car salesmen. If a customer says no then drop it. Already pay a lot for service and dont need to add on.

Terrible location. Sales staff forced us to buy insurance, and lied about service price. Took every opportunity to upcharge. Stay away.

I always go out of my way to go this Verizon location. Every time I walk up the door is opened for me and Im greeted immediately. Whenever I have a problem Dorian is super helpful. I would recommend both the location and Dorian specifically to friends and family.

I am completely thrilled to say that I have had nothing but great service from everyone at this location! Ive been going to this specific location for years and I wouldnt change it for the world. The last couple times Ive been there there was one salesman in particular who I was just lucky to have, his name is Mike Ellingsen. Although I have dealt with a few others Mike has by far been one of my favorites. You can tell that he truly cares about the customer (which is hard to find) and it never wavers. Hes answered all of my questions and made my time there enjoyable and surprisingly quick. I am definitely going to continue going to this location and I will continue to recommend not just Verizon, but this location.

What a great experience upgrading my husbands phone!! Leo was great!! He & Erics friendly conversation made the time it took to transfer data pass quickly!! I will be back to upgrade my phone soon!!

Sam was worth waiting for, very professional, & helpful

This store was better than the one on rand rd and the salesman was nicer but after he figured that i declined protection plan and any accesories to my upgrated phone he did not look interested to spend any more time with me. So just gave me the box with phone and said thank you. Even though i had some more questions regarding the new phone i just left that store. Looks like people do not want to dk there job properly unfortunately

Really big help. The people were great and helpful got what we wanted and kept our phone bill right where we needed it..

Kinga was very helpful and the manager for the store was present and engaged. Nice work!

This Verizon store make sure that you get taken care of in a timely fashion. Great service and help me get the best rate for my business.

This is by far the best Verizon location i have ever gone to.

Great service but quite busy Everytime I went.

Awesome customer service. Even though they were having technical issues that day, they never stopped working. I cant remember the name of the girl that helped me, but she was fantastic! Theyre always helpful.

Walked in to buy two phones and probably some accessories. Checked in and waited for 20 minutes without getting helped. There were maybe 5-6 customers in the store. Ended up leaving frustrated as nobody seemed to be concerned. There shouldnt be that long of a wait at 10:30 in the morning on a weekday. Wont shop there again.

Got a phone with the Void sticker torn in half. Unable to call to see if it can be replaced. Calling this locations phone number just goes to corporate and they are zero help and full of excuses. Really disappointed in their customer service for the last few years.

Nina totally ROCKED it today!!! Awesome service from her and all of her co-workers were all willing to pitch in and get my new phones up and running!!! She was able to get my 3 lines switched over in under an hour!!!

Appreciate nice customer service - unusual for Verizon! Thanks Roman!

I was at your store on August 28th and 29th. Had major issues. Leo helped and solved the problems. Although, he did say if it happens again, its a software issue.It was one of my best experiences regarding customer service. Leo was the absolutely great.

Terrible service. Place was not even packed. And where is all the detailed paperwork under the phones so I can tell them apart and ultimately make my final choice?!?

Went there couple days ago to change our plan.Long wait.They fix a plan that we werent looking for. Spent an hour.Have to go one more time.

I handle the technology/cell phones/tablets for the company I work for, a business account with 150+ active lines. Ive been going to this store for all of our needs lately and the experience has been exemplary. Each of the employees greets me (and everyone that walks in) warmly, typically starting with opening the door for everyone that walks in. The staff is courteous and knowledgeable with just the right mix of suggestive salesmanship - meaning they offer services and accessories that they know I could actually use without just trying to push blindly for more sales. They keep me posted with updates on my account and always check for new deals or options that could benefit us. Each of the employees I have worked with have been great, but to name a few: Dave (general manager), Dan (who recently transferred to another store, I believe Lake Zurich), Chris J., and a young lady whos name I cant remember at the moment (sorry!). Occasionally there is a wait due to the amount of customers at the store, but everyone there is working diligently to make it as quick as possible.In addition to the service and device sales, I overhear a TON of customers asking basic questions and how tos on their phones, which they are happy to help with. I will say that most of those questions could probably be resolved with a quick Google search, but the employees dont bat an eye and walk customers through the process so they understand what theyre doing.Great job VZW, keep it up.

Terrible service

They have a new manager and she is awesome it was fast and my problem was solved very quickly.

Eric Perez signed our business for Verizon services. He promised (and we have email confirmation from his email) we will pay $35/line for first 3 month and $40/line after 3 months. He fooled us and we are paying $45/month per each of 8 lines. We tried to call to customer service and they said they never had the price he promised. Stay away!!!

Waited nearly a forty-five minutes before being seen. It was busy, but when you have two people waiting and one of the employee take care of someone that just walked instead those that have been waiting was wrong. Bad service

Ready to help extremely knowledgeable. Interested in what you wanted.

Rude customer service during a phone call. If you hate your job, try finding another one.

Excellent service, usually busy but not when I went! Lucky me!

Sales people actively ignore you after check in

Guy who help me was nice and give me good advice about my Verizon warranty plan

Leo nice guy. Very fast service

Great store. Excellent service. Excellent agents.

A very nice store with people that give great help

Helpful staff, quick service (as compared to previous experiences at other carrier stores and other Verizon stores).

I would do none, but since that’s not an option I have will put one star! Worst customer service my phone says I’m next just to put a stupid screen protected on and they help three customers who walked in after me first!! Never going to this location again!!!

They take care of problems for free. My screen had to be changed and they pointed out that I had received the cheap plastic instead of the glass.

Loyal customer of 10+ years wouldnt replace my phone case after only 2 months of having it, it cracked in multiple places, never dropped phone once since having it. Terrible service, no regard for a loyal customer.

Rude guy. Great lady.

Dave is awesome. His staff if great as well.

Great experience getting my new Google phone

Chris was super helpful and nice. Fixed my cable problem and I was good to go in no time at all.

Staff has no idea what theyre talking about. Had to correct them on current deals they had and about policys and basically anything you can think of.

I have been a Verizon customer for many years and though the phone service is good the store serviceat the Palatine street in Arlington Heights is not. They try to confuse you and sell you more than you need. The salesman seemed good and friendly, but we had unlimited data so I know they wanted to get us off of being grandfathered into that program. So realizing we only used 7 GB when we were allowed unlimited access to data, they sold us 20 GB. Now that should be plenty, however by the end of the month they are saying we are going over. My son has been in twice and they said they did not know we were using 7, like we were lying about that. They could look that up. Their emplyees on the phone looked up our bill and found that out. We were not making it up. Also I have called and spoken to two managers. One said to come in, but when I called after the holidays he was no longer at that location. I have called the current female manager and she said she would check into it, but never called me back, 3 weeks ago. And this makes no sense that you use the phone the same amount and it racks up more gigabites. We went to Costco and they were much nicer, very knowledgeable and saved us money. Explain that one. One time we went in the store and one of the women told us there was no package that we were talking about. When we showed her it in the Verizon book, then she said we could get it. Please train your employees to give the client what they can afford and want. Your sales may go up, but your satisfaction on getting people what they need and can afford is low.

Kinga!!! Was a great representative and great help!

Service staff is under staffed waited almost 25 minutes before anyone waited on me and the rep was very short with me when I asked a question about weak signal strength issues.