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T-Mobile
1990 N Arlington Heights Rd #4, Arlington Heights, IL 60004, United States
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T-Mobile
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Er
Review №1

This is the ONLY T-mobile location I choose to go to! Luis and his team are always super helpful, knowledgeable, and efficient. Ive never had a bad experience here. I also rarely leave reviews, but I felt I needed to share how amazing this location is! The whole staff is wonderful but Luis is my personal go-to! Thank you for the consistent, amazing service! They really make you feel like a valued customer here.

Ch
Review №2

Julian was a dream come true. I had spent hours attempting to get my email on my new phone. He was patient and helpful in guiding me thru the process. Many thanks

Ma
Review №3

Came into the store with an issue. Jesus was so kind and knowledgeable. This young man really knows whats he doing. T-Mobile is lucky to have him.

Al
Review №4

Cant thank Jesus enough for being so helpful in answering all my questions.

Re
Review №5

Came into the store. Jesus took great care of me and my needs. I recommend him to everyone.

EL
Review №6

Cant express how grateful I am for Jesus. He was so kind and patient, t-mobile is so lucky to have an employee. I hope they pay him well.

Mi
Review №7

Was having issue with my phone. Thought it was time to upgrade my phone. Jesus got me the best deal! Appreciate his hard work

Jo
Review №8

Jesus is such a sweetheart. He was so kind and helpful. I highly recommend this location

Lo
Review №9

Came into with a phone issue. Jesus was so kind and informative. Gave me a great phone promotion. Such a nice guy, always look forward to work with him.

Ke
Review №10

The staff at this location is always very helpful, no matter if I call or come in to the store! Special shout out to Greicy who has been our awesome go to person since switching over to MAGENTA!A+ & 5-STARS

Sw
Review №11

John was so nice and gentle with me. Knew exactly how to handle me. Was a pleasure to work with him. Ask for him or Jesus those are the best employees at the store!

Hi
Review №12

Came into the store with a messed up phone. Jesus transferred all my stuff and made the experience great. I appreciate him and that store.

Se
Review №13

Jesus is great! I appreciate his kindness and professionalism.

Su
Review №14

Jonathan was really helpful with helping me call customer service. He know exactly how to help me out. If you ever need help I recommend going to him!

jy
Review №15

Greicy is a go to person for all those looking for. Nothing but the Best! The men are steamy too! Makes it easy to be there! Dont go to any other locations in the Area.

Ol
Review №16

Jonathan did an excellent job helping out today! He’s such a sweetheart.(:

CE
Review №17

Never had someone really care about what was best for me and provided great recommendations. This guy Jesus is for sure underpaid for what he does.

Mi
Review №18

Came in to the store to get my problems fixed. Walked out with promotions. Dang Jesus is good!

Ji
Review №19

Jonathan did such a great job helpjng me with my phone! I recommend going to him for help.

St
Review №20

Jesus was amazing came into store and offered me the best promotion for me. Personalized the interaction and made the transaction smooth. I appreciate him and the store.

Sa
Review №21

This store is amazing. Great people and Jesus is so kind and professional. Recommend this location over all others!

ta
Review №22

Jesus was very helpful in helping me get my new phone! Thanks so much for your help.

Ti
Review №23

Jesus was very kind and patient. Took his time to explain everything. Jonathan was the one to process my upgrade, i know he will be great at t-mobile.

Do
Review №24

Jesus made our switch from cricket to t-mobile so smooth and easy! I appreciate his services.

Vi
Review №25

Jesus was great. Easily solved my issue, so pleased that tmobile has a great worker like him!

De
Review №26

Cant say enough GOOD things about the customer service here at store 1990!! Greicy was our AMAZING! representative who helped my daughter upgrade her new phone and solve some additional issues we had! Thanks again TMobile for another great experience!!

Pa
Review №27

Came into the store to see what the whole sprint and tmobile situation was. Jesus was so informative and made the switch to tmobile smooth and easy, even gave us some great promotions. I recommend him to all the customers.

Ja
Review №28

Jesus is a very nice young man. Always so kind and happy to help. I appreciate him and that location.

Ke
Review №29

Jesus is the greatest! hes so patient and kind

Fr
Review №30

Was having a terrible experience with tmobile sprint merger. Was about to switch from sprint to a different carrier. Jesus convinced me to stay and hooked it up with a good promotion

MA
Review №31

Best T-Mobile in the whole area! Ask for Jesus hes great.

Pa
Review №32

Being with T-Mobile has been a great experience. I always work with Jesus, he’s a always a pleasure to work with.

Ho
Review №33

Traded in my S9 and Jesus did an amazing job offering a great promotion and transfered all my information over to my new phone.

Gl
Review №34

Came into the store to ask about our service. Jesus took his time to explain it to us. Did everything to help us out. I greatly appreciate him!

Mi
Review №35

Best T-Mobile store I’ve been too. Rafael was a delight to work with, answered all my questions and was very quick. The manager was very friendly as well and they both made everything go smoothly.

Ma
Review №36

Always have had the best experience with T-Mobile. I appreciate their teams, and all their hard workers. Jesus is the one to always help me out.

La
Review №37

Jesus gave me the best experience. Got a great phone and made it all so smooth. Recommend this tmobile over all.

Ch
Review №38

Went into the store with a phone issue. Jesus took care of me. He did everything he could. I appreciate him for being so kind and patient.

An
Review №39

Jesus is the best employee you can get. Youll be lucky if you get to work with him.

Gi
Review №40

Ive been experiencing issues with my phone. Went into the store and Jesus took great care of me and my situation.

Me
Review №41

Jesus is a sweetheart! Transfered all my information to my new phone easily.

Ke
Review №42

Jesús made the experience great. Came in with an issue and he solved it in an instant. I can tell he take his time to do things the right way.

Sa
Review №43

Jesus is the best! Love that tmobile location.

Jo
Review №44

Great team and excellent services. Thank you.

Ma
Review №45

Jonathan did a great job helping me out today(:

Ma
Review №46

Jesus is great! All t-mobile employees should be like him.

Ro
Review №47

Jesus is the man!!! Made my switch from sprint to tmobile easy

Er
Review №48

Got some great promotions with Jesus! Recommend him to all customers.

Hy
Review №49

Jesus and Scarlett were great, theyre so funny. I enjoy working with them

Da
Review №50

Jesus was great. Took care of all my needs. Got me a great deal of my Samsung watches. Recommend this location.

se
Review №51

Jesus is so nice! Best t-mobile employee Ive worked with.

Al
Review №52

Jonathan did an amazing job upgrading my iphone.

An
Review №53

Jesus and John were great. Answered all my questions and were a delight to work with.

Su
Review №54

Peyton was professional and knowledgable. Very helpful in helping me set up my device. Would recommend t mobile to my friends and family bc orf Peyton. He is an asset to your organization

Mi
Review №55

Jesus is such a nice guy. Hes so helpful and knowledge. Hes the person I go to for everything.

Pe
Review №56

Jonathan did a great job at helping me find a phone!

Sv
Review №57

Jesus took real good care of me. Will be going to him for all my t-mobile needs!

Jo
Review №58

Jesus was great. Came in answered all my questions. Left the store a happy customer.

El
Review №59

Jesus IS so kind and knowledgeable! Go to him for your upgrades

Ag
Review №60

Jonathan is amazing!! Recommend him to everyone.

Em
Review №61

Great service! Payton was such a great help. He fixed a problem I was having with my phone. Easy!!! Thank you.

To
Review №62

Jesus is a kind young man, I appreciate his service.

Ji
Review №63

Came into the store, Jesus took care of me. Very patient and knowledgeable!

Va
Review №64

Scarlett was a sweet young lady. Took her time to make sure I knew what I was getting today. Need more people like her at T-Mobile

St
Review №65

Cant express how grateful I am for Jesus. He was so kind and helped me out with my situation.

Na
Review №66

Jonathan did an amazing job with upgrading my phone!

Te
Review №67

Jesus made the switch to tmobile so easy. He was very informed and very kind.

ga
Review №68

Jesus is great got me my 5g phone!

Je
Review №69

Jesus is the man. Really cool guy.

Ja
Review №70

Jonathan did a great job getting me a great promotion!

Ma
Review №71

Came into to the store with a phone device. Jesus was great and fixed my issue.

Da
Review №72

Best T-Mobile you can go too! Go to Jesús

El
Review №73

Jonathan helped me with my issue super well

VA
Review №74

Jesus was great! Hes so patient and does his job very well.

Se
Review №75

Jesus is something special, hes a great employee!

Is
Review №76

I have been to this store multiple times and have brought this location a lot of business. I have added a few lines and bought several phones here. I usually have a great experience with their costumer service team. They are always polite and helpful. Hence why I keep coming back. However, today upon coming in I was “helped” by a middle aged man who appeared to be Latino. I didn’t catch his name because I left right away due to his lack of respect and professionalism. I was going to add 2 lines and maybe even buy up to 4 phones . But his answers to my inquiries were sarcastic and he was just being plain rude. I will not be coming back to this store again. Unfortunately one bad service experience is all it takes sometimes to lose a valued costumer.

Ma
Review №77

Came to get some upgrades, Jesus gave me the best deals!!!

Bo
Review №78

My man Jesus hooked it up! Great promotions T-Mobile be having!

Di
Review №79

Jesus was great. Got my phone running on the largest 5g network.

Je
Review №80

Jonathan did such a good job at helping me!

Pa
Review №81

Jesus is the best! Ask for him, he knows what hes doing

Ju
Review №82

Jesús hooked it up with the s21 ultra

St
Review №83

Cant express how much Jesus is able to go above and beyond for his customers. Hes very determined to solve all my problems. I wish more people were like him!

Au
Review №84

I came into the store to possibly upgrade my phone. Josh was extremely helpful and knowledgeable, providing me with a phone that should suit my needs. I am happy with the new phone and the service he provided. By

J
Review №85

Best TMOBILE store I’ve been in. The manager, Joshua, is fantastic to work with. He is kind, thorough, and does an excellent job with his employees and store. It’s out of my way to go here but it’s my 1st pick of stores. Totally worth it for me.

Ti
Review №86

Joshua is fantastic. I cant say enough positive things about my 2 experiences with him. He is very knowledgeable and very professional. With him you truly feel that he is interested in you as the customer. On both of my dealings with him he went over and above for me. Again I cant say enough positive things about Joshua. Thanks!!

om
Review №87

Ask for Jesus, he does his job great

Ir
Review №88

Payton And Sebastian Were an amazing help when I came in! Outstanding service!!

Ka
Review №89

Came in with an issue, Jesus was quick to resolve it!

In
Review №90

I highly recommend this location and staff . I had trouble at other T-mobile stores and drove to this one in hopes for a more competent person and found it. Joshua went above and beyond to get my number/plan transferred from a Sprint to a T-mobile account. With the recent merger it was a little tricky, but he was able to get corporate on the line to help push things through whereas other locations did not even try to help. Great customer service!!

Em
Review №91

I have been to many different T-Mobile stores, and now I drive past 4-5 different locations to see this team. Kevin, Ralph, and their manager Josh are exceptional! From start to finish, I would use this store for anything you need to do! Highly recommend!

La
Review №92

Had some growing pains at first but we will eventually get them resolved so far so good

ra
Review №93

Had a great experience at t mobile with Sebastion. he was very kind and patient, and walked us through getting us new phones.he was nice enough to even sit and help my mom set up her new iphone that she had no idea how to do.i would give these guys more stars if i could, because their customer service rocks!!!thanks!!!

Ke
Review №94

Great store, Jesus is the best!

A
Review №95

Jesus is the best!!! Go to him

Li
Review №96

I love Jesus, hes the best!!!

Za
Review №97

Jesus is awesome!!! Ask for him.

Cl
Review №98

John was very helpful, he solved our problem very quickly and efficiently. Great customer service.

Bo
Review №99

Ive been coming to this store for years and never had a problem until now. Ive been a T-mobile customer from the beginning and although Ive had issues with their phone service over the years, this store especially has always been very helpful.This time however, an employee named Ralph, was just downright belligerent and confrontational.I would give four stars for past performance, and ZERO stars for Ralph, so that averages out to 2. Ralph needs either better training or a different job.To the owner of this store - I see you thank and compliment people who give good reviews, but what do you do about the bad ones??

Ma
Review №100

Jonathan knew how to help me with my phone very well!

Information
10 Photos
100 Comments
4.3 Rating
  • Address:1990 N Arlington Heights Rd #4, Arlington Heights, IL 60004, United States
  • Site:https://t-mobile.com/store-locator/il/arlington-heights/rand-rd-arlington-heights-rd?y_source=1_MjA3MTQ2NS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 847-398-4553
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:No
Amenities
  • Wi-Fi:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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