Both the folks working tonight were very helpful and one kind soul changed my headlight for me. I appreciate them so much!

Great staff! I stopped in for a simple part replacement and Joe went above and beyond to help me out. He instantly looked up the part I needed, walked me right to where it was in the store and even provided excellent assistance walking me through the replacement process. I cannot stress how appreciative I was for all of Joes help. Great customer service really goes a long way and I will definitely be coming back!

Got the correct part I needed after getting a free obd scan. Part fit and fixed check engine light. Thanks so much! :)

I called on the phone today and talked to Mark from Auto zone. I called in looking for a hand tool and they did not have what I needed. However Mark used his expertise to direct me in the right direction. He saw that they had the item I needed at another local store. Mark then proceeded to ask me more about the issue I was trying to resolve. Mark did a great job at providing a good sales experience. If you are stopping by Auto Zone make sure you talk to Mark.Also Demarcus is another great young man who works over at Auto Zone. I called back later in the same day. That is when Demarcus answered and provided excellent service over the phone.To Management,Mark and Demarcus deserve to be recognized for their excellent work ethic.ThanksShane

Trying to remember the last time I had that great of customer service!!! The two employees that were there were amazing! I walked in and they were right there to help and were honest. My battery terminal was loose and one of the gentleman helped me put a shim on it! He also offered to put my wipers on. Serious keepers and I know to come here if I need anything!

My favorite auto zone awesome guys always great service and knowledge. Thank you

This was literally the best customer service I have ever gotten. The two employees working tonight both know their stuff and were very helpful. Im definitely coming back her for whatever my car needs next.

I was told the belt tensioner, BT38, for my 96 F250 with a 7.5L was in stock but when I arrived and compared my existing part to the part being sold by AutoZone it was completely different. I am thoroughly annoyed they wasted my time. They Failed to get me back on the road hassle-free.

It has auto things. If you need a horseless carriage accessory then it will probably have what you need

The staff was friendly and attentive. Very helpful and loved the customer service. Wish I could remember my reps name.

Employees were extremely rude and arrogant to me. Do not shop here.

I have driven out of my way two times to visit Auto Zone in Arlington Heights. Both times I have needed a new headlight for my Honda Accord and after making my purchase Matt has kindly offered to put them in for me. I offered to tip him and he simply said, that is what we get paid for Sir, enjoy your night. The customer service here is outstanding and Matt is first class. Thank you.

Angel was very helpful . I am never disappointed when I go there for help!

I stopped in to shop for some automotive cleaning materials this morning, Saturday 9:00 am. I did not have a mask on however I did have my shirt pulled up over my nose and mouth (there were no customers in the store. Just 2 employees, both standing at the counter both wearing the inexpensive cloth medical masks) both more than 6 feet away from me. The employees refused to serve me without a mask on, even though having my shirt pulled over my face (which covers more than the inexpensive cloth medical masks they were wearing.)

Quite fast check in check out

Great auto parts store great people very knowledgeable

Thank you Joy.bHelped me out for my windshield wiperNice enough to walked outside helped me to install itVery professional

Had to share a very positive experience I had when Robert helped me with my car lights. He was very honest and helpful.

The man I dealt with knew right where to go to get my wipers. Was knowledgeable about which one would & wouldnt fit my car. Pieced them together & put the6on for me. The conversation was great as well.. thank you so much!

Very clean store and helpful staff.

Stopped in for one product, eventually got more stuff for my car! HA! Joe was very kind and helpful in recommending exactly what I needed! Great customer service. I’ll be back!

This store is FILLED with really helpful associates that are super patient with me explaining what I need. Yesterday was no different when I called, a kind young man answered the phone & took his time with my question and eventually helped my husband when he made his way into store! We dont know much about cars but the employees here are always super informative!

Wouldnt let me return because I bought the part at a different store.

What theyre with my 2013 sonata hit a back light out it was a pain to get it out it broke it was not because of what AutoZone did it was just rotted you guys spent this time and he helped me thank you very much again if youre reading this you know who Im talking about they also checked my battery Ive got nothing but good reviews at this AutoZone

After their own employee gave me the WRONG product for my particular car, the manager refused to refund my $30. You lost a regular customer over $30. Very angry, super disappointed, never going back. Theres far more competition out there.

I go to this arlington hts location quite often. I must say they are extremely friendly and extremely helpful. Dan and Marina have great customer service. They both are very welcoming and they are very knowledgeable and always have a wonderful smile on their faces. They treat you more like family than a customer.

Great customer service. Starting with the store manager David and everyone else working here. Very knowledgeable, genuine and they offer great hospitality. I bought a brand new battery and they installed it on the spot for me . They saved me money and exceeded my expectations for customer service. Thank you

The staff is very friendly and they seem genuinely interested in helping their customers. They saved me from having to tow my car to a shop by solving the issue with my battery. I had thought I had a bad alternator but they rightfully pointed that it may have been a bad battery and it was. A+ service.

I had the best experience with Marina(sp?). She has hands down; the best customer service. She went above and beyond to help me out. Shout out to you girl! If shes not a manager; she needs to be. Do not let her go

Great customer service!

Good place to go for reasonably priced car parts - small and medium sized as far as I know, not sure about (sub)frame parts and other larger ones. However their prices are nice because they dont work on cars, so get your parts there and get the work done yourself, with someone you know or bring the part to a repair shop.

Ok but didnt have what i needed. Didnt even offer to order it.

Very rude people and dont value customer. I would not recommend this shop. The guy was talking to me like he is doing some sort charity.Avoid this place

Angel was very friendly and pleasant

Very polite, kind staff. Honest and fair in regards to what work needs to be done.

I wish I could give -10 stars for this location. Customer service is simply awful. I was looking for a specific part and was trying to explain how it could possibly be called and the sales person acted as if I was bothering him. He abruptly said “I have no idea what you are talking about”. How rude. You shouldn’t be working in customer service with this kind of attitude. The manager is obviously not doing his/her job properly, lack of training. Will never be back and use Pep Boys instead. Your loss, AutoZone.

I wanted thank to Mario for his great customer service so his manager would know.

They are friendly and professional. Recommend them.

It was great coming to this location, the person helping me was very nice. I had my brake lights replaced there.

The sales person lost his mind when i took my mask off because i could see

Autozone 1221 e Rand Rd, Arlington Heights, Store manager Angel and French went out of their way to help me when my car battery was dead in this 25 below zero weather. Nice job gentlemen. Im back on the road with a new Duralast battery.

Worst auto parts store ever. The people that work there are rude and unprofessional. Not to mention that their website product discriptions are totally miss leading. Was wanting to do a return and showed them my receipt from the online purchase and that I picked it up at that store and they would not refund the amount I paid because they would not accept the receipt from online ($30 difference).

I was helped quickly. My questions were answered. I was on my way in no time.

Very fast and free check engine light reading

Lowest priced auto parts most of the time.

Staff working are friendly, had my battery checked here for free, no obligation to buy battery in store, staff recommended some online rebate for 20 dollars gift card on battery purchase

Excellent service!

No price match or Military discount. I recommend Pep Boys if you want a better deal, and dont want to wait for an online order.

My car loves the place

Great service

Kind staff and helpful

I had battery problems, called ahead and Marina and the staff took care of me in fifteen minutes!

Absolute guerrillas and amateurs. They have no knowledge of cars. They can not find the parts you are looking for. The parts are very poor quality. Do not shop there.

Very professional very helpful

Great place

Always resdy to help!

Helpful guys!

Good staff

Has everything you need and tool rentals

Zero customer service!

Do not shop this location.Last Saturday evening shift employee was extremely rude, ignorant and arrogant to me. I left the store quick without purchasing anything. Shame AutoZone, shame!

The truth very welcome me a very kind and respectful young man with a black satin did not ask him his name but he helped me to put the windshield wipers very professional the man