Prompt and friendly Associate greeted me and got what I needed fast and convenient 😌

We went to store in July 7, 2020 to sign up 5 line contract with them, they had a Iphone 11 promotion for 0 down payment, 0 monthly payment for 18 month. We took the promotion. They didnt have the Iphone 11 128G we want, they were ordering for us and port our numbers to the new phone when they arrive. Meanwhile, they did port 1 lines to sprint because we need a phone. After few days, the store is closed due to Covid 19 and they are keeping telling me they have not received the new phones. On August 5, 2020, they are telling me that they can no longer offer me the promotion anymore because the promotion has been expired regardless the problem they have created. They even tell me to cancel the service. THIS IS UNETHICAL BUSINESS PRACTICES.

Cant believe anything they say. Justin Y was the manager who helped me. He said I would get a rebate of $350 and I only received $200. But before I left the store he said that I would have to spend the rebate money on accessories! Whats the point. I bought all this stuff for my phone and they still owe me $150. They lied to me. I will never do business with Sprint again.

They opened the new leasing contract under my name without my permition and my ID,Its terrible.

Definitely will not come back to this location. Can we put 0 star, they deserve it!

DONT USE SPRINT! They have the worst network SERVICE! THE SO CALLED UNLIMITED LTE IS FAKE! IT WILL LAGG YOU TO DEATH. IF YOU ARE LOOKING TO THROW YOUR PHONE AWAY THROUGH FRUSTRATION FROM THE BAD NETWORK, THIS IS THE PLACE TO GO!

The customer service is very friendly and they accommodate your needs. Very good experience I recommend visiting this store.

Great store everyone is super helpful. The rep Bobby solved my issues and got me the best deal on my new phone.

Robert was super helpful and Im very happy with the wireless charger he recommended.

Had the worse customer service with Jeffrey the customer service, even of no customer inside the store. Definitely will not come back to this location

This was second sprint store I visited to get a extra sim card. The manager told me they are out and its very popular sim card. I could see he didnt even care. I cross checked if he knew which device was the sim card was for, since he mentioned it was they sell a lot of these sim cards, he didnt seem to know this sim was for an iphone.

Service was great. It did take pretty long to get my phone.

Very helpful employees and very good customer service.

Great staff

Bought here a phone and insured it there, but when I actually broke my phone, I found that insurance was not added to my service plan. It took a while and cost me a lot of stress to prove, that I’m entitled to have it.

Saturday morning the website shows this store opening at 9amThe sales guy inside said they open at 10amThis was a bunch of waste of timeThanks Arcadia Santa Anita Mall Sprint store 🤔🤨😕😕😕

Excellent service

Everyone is careful about fraud.