Pretty decent selection for being a smaller Best Buy. Price matching is really convenient.

Always love Best Buy, especially when I saved over $60 by buying something here instead of the place I initially bought it from! (Disregard the sticker, I returned it and bought it cheaper at Best Buy!)

I wish I could give them a zero. We placed an order and had a question. We have been calling for 2 days and it just rings. Finally today someone actually answered it and clicked it right back to the music. Once today I went thru the automated questions. It said I had no order under either phone number but gives you no option to speak with someone. That’s it. Are you kidding me? Horrible customer service!!

Cody was amazing to work with. The wisconsin ave Best Buy on the other hand..... not so much 🤦‍♀️

The computer product area in the way back was very good. Example asking if we need anything, product searching, troubleshooting.Everything else in the store is lazy.4 people waiting over 15 minutes to get checked out while 7 employees sit and talk watching the check line not even bothering to call up a cashier.Not to sound like a Karen but a customer shouldnt have to go look for a cashier just to get checked out when 7 other employees are standing within 15ft.

Terrible customer service by Lorena and Kristin the manager. We asked for the trade in value for our Apple Watch before wiping it clean. They quoted us one price then after it was wiped clean Lorena said we would get less. She went to get manager Kristen. Lorena couldn’t even come back out and own up to her own mistake. Customer service is about honoring what you say. For Best Buy to not make this right over $60 is a bad move on their part. We did shop there a lot and that will definitely change our shopping habits. A manger can reach out to make this better but it will take a lot.

Very poor customer service. Needed assistance for a computer issue. Called ahead asked for help. They said to stop in with hard drive we purchased from them 2 weeks ago. We stopped and they said they needed our computer which is a desk top and they couldnt work on it till Saturday. Pay 100.00 up front no guarantee they can get the info off the hard drive. Warrantee for two years is not backed by Best Buy......

Its my understanding this branch is going out of business.Good.

The service was excellent. Both GeekSquad and the woman in the computer section took the time to answer all my questions and point me to the right products for my needs. I will definitely be recommending them to anyone who is looking for computers, tablets, printers, monitors and accessories.

The staff is always friendly when I pop in. They know Im not likely to buy something every time Im in but they let me know whats new based on our last interaction. The manager Kelly is ALWAYS pleasant with me.

Although it wasnt Best Buys fault that my boss did not add me initially as the pickup person, I was not too happy about waiting 90 minutes until they closed and having my family membership not update in time for me to pickup the item before they closed. For a technology store in this day and age, you would think their system would be a little speedier. Screenshot from my boss confirmed I was added, but still not ready in that time frame. Employees were nice and apologetic, but was a huge waste of my time.

Helpful staff but car audio section needs to be better suited

Had cell phone questions and received fast accurate answers.

Customer service was AWESOME today. Three people helped me with my purchases...Kat, Duane and H. They expedited my search(s), making my experience a pleasant one! Strong work team! Thank you!

I’ve never had a bad experience here (and stop in more than I should). Staff is attentive (but not bothersome like some stores), knowledgeable, and their AT&T rep. has made me believe in customer service again. Well done Best Buy.

Clean store, associates didnt harass me much about if I needed help finding anything.

Super helpful!! I was having some work computer issues and the entire staff helped me out!! I highly recommend this Best Buy for the greatest customer service!

Went appliance shopping and other than not having the exact model on display it was a great experience. Every employee that walked by asked if we needed help. And our sales person was a great help and very personable. My only complaint was if you didnt purchase the hook up option they would not put the appliances in place. Spent more for a dryer cord and hoses I would have on my own, but I didnt want to carry the washer and dryer from the garage.

Customer service representatives are always very friendly and helpful.

Very unfortunate experience with Best Buy online and follow up for pick up at the store. Ordered a product later to find it wasn’t actually at the store for pickup. Had email and everything, total waist of time.

Friendly fast service and we felt welcomed apon entering. They didnt have what I wanted but was able to find something better.

Second time in a row I go to Best buy. Person in the front asks if I need help looking for something. I tell the person and they direct me to an area but I find out after searching and searching that they dont have the item I asked for anyway.

This used to be my go to place but they revised their rewards points and now you have a short time to redeem them and then they are gone. for good They also used to have a very knowledgable staff that I trusted but they have changed over the last few years. I have met the manager and she was awesome and explained that its hard to find knowledgable sales associates now a days

Just another big box store, they do a good job helping the customers out though

Best Buy on Kensington is the best!!! Casey and Brandon were amazing today. They put up with my 10,000 questions on cameras,gaming and television sets! Retail could use more people like this. They made me feel welcome and went above and beyond! Thank you for the amazing customer service!!!! I won’t go to a different Best Buy because the atmosphere at this one is what the doctor orders. Especially when your spending a chunk of money on an item. They made me feel all the more confident with a decision I had to make. But no purchase is too small for th. AMAZING JOB GENTLEMEN!!! Your top grade customer service did not go unnoticed!!!!

Best Buy has everything a person could need! If not, theyll order it in for you!!

Eric was amazing! He walked to our car, was Extremely Polite and Helpful.

Great service. They price match during Black Friday and have a great return policy during holiday season.

Many associates available offering their help. None pushy for when I was simply browsing and killing time. Ended up buying something even though I planned on nothing. Clean, well laid out, and a nice selection.

Customer service at this store has improved. Order pickup is way better than it used to be a few years ago. Bravo.

Worst experience trying to order AirPods from this store. After I ordered online to do a curbside pick up I was supposed to get an email saying when it would be ready and I never did. Only to find out when I called for the girl to say “oh that’s because we are out of that color case” I was never dead set on this case so it didn’t matter but then after we canceled that order and I reordered I never got that email again only to find out that she set it as delivered to my house which again was I guess no big deal. But still AGAIN NO EMAIL TO CONFIRM THAT. Then I look at my account and I only got 21 dollars refunded and not the full 168 so I’m still waiting on the 147 to be refunded to me. But it doesn’t make sense why my entire 1st purchase wasn’t just refunded. Sooo I guess we will see if I get my money back. Will never buy from them again.

Very helpful and great employees. I will go there first for my next electronic purchase.

WORST customer service here, cannot return anything without geek squad and they do not care about customers at all. Go anywhere else because anywhere else is better.

What do you need to know about Best Buy? If you dont know what Best Buy is you should just go there and find out what they all have. Its a store for everybody. Its sometimes its frustrating trying to find somebody to help you. But overall friendly knowledgeable and good pricing. Good quality products.

Great staff. If they dont have an answer they find out.Other stores located on West Wisconsin Avenue are quite condescending.I dont appreciate being talked down to. I do my research.Give me non-commissioned sales people anyday.They went way beyond what they needed to do to find a TV that was popular on Black Friday, yet showed as our of stock.Ill be back.

Always had a great experience here. Service is great, the employees really exceed customer service expectations when informing customers about their products. I recommend getting a credit card through them which gives you the option of no interest for a period of time. Bought a smart TV and didnt have interest on it for 2 full years.

Nick helped me out with looking for a new laptop. Very well informed and bright young man. What also struck me is how very genuine he was. Made for a grwat and personal shopping experience.

Selection is nice, prices are decent but workers swarm you. My boyfriend and I place bets on how many workers will talk to us or follow us around by the time we get to the area of the store we are wanting to browse....

Awful customer service. Took over a month to get an online order ready. REFUSED to let me talk to a manager. This Best Buy store should be shut down. I will never go here again. As a silver elite member, youd think they would want to keep me as a customer. Kyle should be fired. BTW, I am still waiting for my order. Will update once its here.

Great place to try a product or see it function before you buy it. The employees dont work on commission so there is no pressure from them to buy. Always greeted and helped right away.

They didnt have the item that I ordered on the day it was supposed to be there, and they didnt have the item that was listed online so I wasted my trip.

We purchased an iPad yesterday. Spencer was our salesperson. He did an awesome job helping us. With his knowledge and attitude we made a purchase that we normally would have waited on. He gave us a great price (did the comparison). He also did an excellent job explaining the products. Employees like Spencer make companies successful. When I need something else that Best Buy sells, I will look for Spencer. Please let him know that he does a great job. Thank you.

A worker helped me through the problematic installation of mint mobile service into my phone. Was very helpful. I couldnt have done it on my own.

Best place to Buy home electronics in the area! Excellent customer service and knowledgeable staff to help you with whatever you may need.

Best Buy is still Americas best Electronics store. Great knowledgeable staff, good pricing, good inventory, exceptional variety, clean, low pressure shopping.

After Buying buying a $1200 Sony sound bar with sub woofer and rear speakers it started to cut out intermittantly. It went away and then came back, then went away for awhile past their 14 day policy. Now it happens all the time. I called and they said to bring it in and if there is no sign of damage they would give me a in store credit to get a new or better one. Unhooked it and brought it in. After getting there Supervisor Kyle basically told me to stick it. Kyle contacted the person I talked to and then Kyle told me it was Kyles discretion and he says no. I plead to his humanity but apparently he has none. I was lied to and then told no and left with $1200 useless speaker system. If you want to deal with a soulless company just shop at Amazon and at least get a better price. Best buy is just becoming a useless company with the worst customer service.

Not impressed! if you screw something up offer a discount or a gift card something make your Shoppers feel like theyre important, this was not my experience.

Why is Best But even a thing anymore? Who needs to be constantly harrassed while looking around? You can find everything in this place nearly everywhere else without the needs pestering you.

1. Ordered a stackable washer and corresponding dryer appliances. Each priced $1,000.00 plus dollars and free install and delivery.2. *Marty, the customer floor representative was extremely friendly and helpful when choosing units. *3. Arrange to have install for units. 12-4 pm had to take off work for this.4. Geek squad shows up does not have the ordered equipment to stack units. Install not completed properly.5. Called manager. Manager laughs at situation does not return call as stated.1day later...Manager says they cannot get the proper equipment orders without stopping at the store ? Year 2018.6. Stop at store get equipment for stacking. Painstaking try to arrange install service again. Days go buy. Manager a bit more helpful and responsive.7. Arranged service date and time. Have to take off work Again*.8. The Day before scheduled install and service, receive a phone call. Do not have the proper hose to finish installation ? Cannot expedite one ? Year 2018 ?9. Sent to Home Depot* to purchase equipment to provide to the installation personnel. Could have just bought the units there. *10. Going on 10+ days without installed units. Will not buy from Best Buy again. If the process wouldn’t take a month, cost me time, money, and who knows what other resources, I would return the units.

Ordered item for pickup. They told me I had already picked up the package 2 hours prior. Took almost a half an hour for them to tell me I could pick up the item at a different store.

Best buy has good sales for Christmas. They need to Keep up on order things in the store. Before they run out of the items.

Have gone back to best buy many times for at least 6 different TVs, 2 stereo systems and 3 speaker systems. Always very nice and helpful.

Best experience ever! Helped me get 2 phone for the price of one plus two cases and a screen protector. Crazy Dave helped me and he is amazing at what he does! Along with 40 oz. Just ask for either one and they will know who you are talking about lol. Best experience.

Great service from Oliver at the Appleton Store. He answered all my questions and went above and beyond to help me setup my phone.

Products are good with a lot of range in price option. Salesmen are not patient with retired folks, even though l am a former IT professional. They should realize that we have the disposal income to buy higher end products but will not purchase from them without getting our questions answered. You can only do so much research online

Spencer was super cool and helped me out with everything in a very efficient and friendly manner. Was a little worried Id spend a lot of time here, but Spencer knew his stuff and saved me time! Ty bro

They price match competitors prices (including Amazon and Microcenter). Why not try then buy and for whatever reason its not what you desired, return the product within 14 days. Its pretty hard to have great prices and customer service like this from a big box store. In store selection could improve though.

Had to say goodbye to my store. Almost empty.

Had the best experience today with Tony and manager Hodge. Found that a item I bought was not the right one for my tablet. Tony called a store to locate another. He was hung up on and on hold a long time but continued his diligence. We ended up waiting and Hodge and the other staff helped keep my 1 year old happily entertained. Their service was above and beyond and has solidified their store as my one and only go to for all my electronic needs

As soon as you walk into the door, got greeted right away and was immediately helped for what I was looking for. Great customer service!

Very friendly staff and even got a good deal on subscriptions.

They helped us get the correct phone case and glass protector picked out. They even helped put it on. Great service.

Only one person was in the computer area and was busy with someone for a long time. I only had a quick question. I usually get friendly and knowledgeable people when I go though.

When I entered Duane was most helpful in seeing that I went to the correct department for service. Kyle was accommodating with my requests.

Its what you expect from Best Buy. Good customer service with clean space and the electronic products you expect

A little smaller than most stores, but the coworkers were kind and helpful

Very helpful customer service.

Helpfull staff.but not over helped

Geek squad analyst was about qs helpful as a second grade child only told me what I already knew

I went to Best Buy to get information on smart watches. The associate answered all my questions, but I was aghast with the prices in-store. Literally everything in the store can be found online for a fraction of the price. They will price match, but only to sites they are in the mood to match to that day. If you want in person information, go here. Otherwise, do your shopping elsewhere.

Had great black Friday deals and customer service. You can tell they are under a well organized professional management especially by the way black Friday was handled and laid out. They had employees all over the floor all willing to help. None of them looked stressed, and the staff was very knowledgable on the information on products they provided me. Their deals on games this year were amazing and I ended up buying a playstation vr mostly because an employee saw me looking at the box and decided to give me some more information and another bundle that was available to be picked up later for a better deal for me. Thanks best buy staff, keep doing what youre doing!

The staff was great!! Crazy David helped me purchase my Microsoft Surface and informed me on all the great warranty and introduced me to their geek squad service! Definitely made my stop enjoyable!

Great location. This Best Buy seems a bit more intimate and is rarely overly crowded compared to other locations in the area. Employees are exceptionally knowledgeable and courteous. Keep this location on your short list.

We had excellent advice and assistance from Marty in the appliance department. Marty knows the products and their good/bad attributes. Without his assistance we may have selected the wrong dishwasher or gone to another dealer..

I received great customer service when coming to this Best But to upgrade my phone. I decided to go to Best Buy rather than directly to a Verizon Store because I read they had a great deal - $100 off Samsung Galaxy S8. In the end after all the savings I will be paying nearly $10 less per month by purchasing from Best Buy than directly through Verizon. Pleased with the service and great deal I received from Best Buy!

Excellent! Very, very helpful! Guy came to out house for free and tested for WiFi strength and helped us figure out whay we needed and dis try to sell us the most expensive thing. Just what we needed at a very affordable price! Thanks Best Buy!

Sad to say but they are closing... shelves were empty. If they did have what you wanted only the most expensive options were available

Absolutely horrible customer service. I had a washer and dryer set for delivery Thursday the 11th and their truck had issues. Because of this I am forced to reschedule to their next available appointment. They made no effort to actually fix the issue, they just told me that the “system” doesn’t work that way. They offered no solution besides me having to wait for when it’s convenient for them. The manager had no interest in helping me and just didn’t care. Last time I ever order from Best Buy! Trash customer service.

Quality service. Brian deserves a raise for the quality work he provides every time we visit.

I love this store. This trip I went in to purchase an upright freezer and to get an education on gaming systems. The staff is very helpful and knowledgable about products. Accomplished both.

Extremely friendly service, some prices are really good some are a little high. This time they did not have inventory of what I needed but they do carry a lot in stock.

I usually come here when I want to go pick up a package or look for a specific electronic. Fairly large selection of items ranging from cameras to TVs, good service overall.

No matter when I go, I always have someone asking if I have any questions just let them know. Gee, they all seem knowledgeable about everything that they sell. And if they dont, they will find someone who is. Plus they match price from blue rays to refrigerators.

They did a good job helping me get what I wanted and had to find some of the stuff at a different store and arrange it that I could pick it up.

Was happy with all the help one of your employees gave me

Clean, service and sales rep was excellent. We made a very large and complicated purchase of several large ticket items. He was patient and kind.

Great place to shop associates go out of there way to help.

Nice for the old hag at the register to try to avoid accepting gift cards as payment because shes too lazy to punch in the 4 numbers on the back, then starts making a scene over using a debit card to pay the remaining balance, unbelievable. Never had I seen anyone point out a customer like that to crack a few laughs with the others behind me. I will be contacting corporate for this rude behavior, thanks for the terrible expieriance.

I am so happy I went to Best Buy to purchase my HP Chromebook laptop the service was excellent and the price was even better thank you Best Buy.

I bought ink for a printer a week ago when I pre ordered a phone. I showed the “expert” make and model of my printer and he told me “63 hp ink”. This week when I picked it up the phone wasn’t connected to the network. I then had to drive back again for an other trip for them to do it correctly to fix the problem. Then today had to return again, now because the “63 ink” that I was told to get was indeed “64 ink” that was needed for operation. I do take fault in opening the package before taking the old ones out to find out I had two different inks. When I went to customer service to find a solution, I was told nope nothing we can do. So in short $40 wasted for listening to the expert and wasting multiple trips for their mistakes. Now when I had a minor mistake I must eat it. Don’t wast your time, go to Walmart. At least they would of taken it back!

Guy we worked with in computers was knowledgeable and personable. Wish I could remember his name because I would give him a personal glowing review. Boyfriend was iffy on getting geek squad since he knows peoole who have had issues in the past. He told us he trusts the geek squad team at his store and said the manager of geek squad was there. Asked if my boyfriend would like to speak with him, ask him any questions he has and calm any possible fears. Geek squad manager was extremely helpful as well. Nothing like you expect them to be, explained they dont try to avoid you warranty, they want to help you etc. Ended up getting geek squad thanks to these two gentlemen. Best buy on Kensington in Appleton, if you read this, please recognize your geek squad manager and the gentleman that worked with us to get a computer and monitor last saturday, February 3rd 2018 at 5:54 pm. I tried really hard to remember his name so I could be sure to recognize both of them personally (manager is easier to id) but thats the best I can do! If i could give both of these gentlemen like 100 star reviews I would. They deserve it!

Cant beat service and knowledge that is offered at Best Buy store when making electronic purchases. My preferred store is Appleton West but East is good as well as Oshkosh store to. They will match any online pricing!

In to purchase a new TV & worked with Kobe Bartlett. He was super helpful in assisting with picking a TV & setting up delivery.

Have just about anything your looking for a better quality than box stores fair price.

Overall I am satisfied, but it took a long time to get someone to help us. All we wanted was to buy the tv we had picked out, but they were pretty understaffed. The staff was kind and courteous. Our tv never turned on, so we had to exchange it. They were helpful and polite at that time too.

Not happy they wouldnt swap a video game that wasnt compatible unless you had some subscription. Fine print stating this was really small!!!! Ive spent a lot of money there....but will try to go other places now.

I got a soundbar from here very good quality

This store keeps me coming back. Cale in geek squad had always been helpful and knowledgeable about the products that are available and was able to point me in the right direction to purchase the best products for us

Helpful staff explained the wireless router to me. Very nice. Thank you.

I was in that store to get an item for my laptop. I experienced the worst customer experience by one of their clerks. He had no customer service skills and didnt seem to want to help me at all.