George “Dark-wing Duck” was the best Verizon associate I have ever worked with! He was able to answer all of my questions with out hesitation or the need to look up information. He knew the prices of plans and items off the top of his head. As well as the best way arrange my current plan to save me money on my monthly bill! Definitely stopping back in to finalize any changes.

Travis was amazingly patient and helpful, asked me what my needs were and what I was trying to accomplish, and worked with me to find the right devices and plans at the best cost. He even steered me toward Verizon discounts I didn’t know about. It was fantastic customer service and an easy buying experience. Highly recommend.

GoWireless Verizon at the Briarwood Mall is by far the most helpful team Ive encountered so far! My family and I have been with Verizon for over 10 years and the past 4 we have dealt mostly with this kiosk. The customer service and customer appreciation is incomparable. They truly want to help you with anything they can and more, and make sure you understand everything that occurred during your conversation/transaction!

Matthew is terrific! he helped me with soooo many issues. I was on the phone with tech support for 1.5 hours and they didnt solve it. he has a great personality and hes super patient and cheerful, also expert in the product. really good at explaining everything.

Store manager Travis was super kind, funny, and informational. Helped me find the perfect low cost high quality phone in 10 minutes. We had to wait a half hour on hold from Verizon Tech Support since I was switching from pre-paid to post-paid and my phone account needed credit approval from the higher ups. While we were waiting the Store Manager was keeping busy and he kept me engaged with small talk, cracking funny jokes with myself. For the Store merely being a kiosk it has a lot of personality!

I’ve never had better costumer service in my life!Travis is the nicest and most informative Verizon techs I’ve ever had the pleasure of working with.I typically don’t write reviews but this location gave me such an incredible experience I had to take the time to share.Thank you so much Travis for helping me out! I highly reccomend this Verizon location for all services and new device purchases.Thank you again for your honesty, organization, and timely services!

My phone was destroyed and I needed a replacement very quickly. Colin was both pleasant and helpful in getting me a new device (I was due for an upgrade anyway).

I had a great experience with this Verizon location. All staff members are very knowledgeable, and friendly. They actually took the time to explain different plan options and answered any questions I had to make sure I was able to get the best deal. I left happy with the latest iPhone.

Absolutely phenomenal service!Travis, the store manager, provided the best service any customer can ever ask for - friendly, patient, enthusiastically helpful with a wide smile every step of the way. I was at the counter because of a pesky activation problem and he definitely went above and beyond to help me out.Not only was Travis extremely knowledgeable and clearly understood my phone inside out, he also walked me through how he approached the troubleshooting and why each step could be critical when running diagnostics, so I felt included and educated (even if only on a layman level) about what was happening to my phone.What was even more impressive was how cooperative and collaborative the communication between Travis and the Verizon technical support staff was. I couldnt hear the other side of the conversation, but Travis was crystal clear when communicating the completion of every instruction and exactly what was showing on my screen, passed on possibly relevant information in perfect chronology as I explained it, and always confirmed that it was okay to attempt something outside of the explicit instructions (e.g. a seemingly harmless network settings reset) *before* doing it to make sure it wouldnt interfere with the undergoing diagnostic on the other end. Whatever diagnostic was being run on the other end, I trusted that the results would not have been compromised by some stupid miscommunication through the phone.Good communication with the customer might be a given, but to have someone understand the importance of communication, the role it plays in a diagnostic and execute it well is an art. And Travis is a master at this art :)

Helpful and knowledgeable. I do my research before going to any Verizon and its frustrating to know more than the employee sometimes, but not at This Verizon. Employees know their stuff and a manager is almost always there to clarify things if necessary. 2 years now Ive gotten my phones from them and am far more satisfied by the experience then I was going to the larger corporate store nearby. Highly recommended if youve done your research first so you understand what theyre talking about.

George was extremely helpful! Helped me out with exactly what I needed help with! Will return when I require their services again! Thanks Verizon!

Travis C was extremely helpful and patience when fixing my daughters phone. I will return for our phone needs and recommend store to others. Thank you again!

Travis was awesome! He went above and beyond to make sure all our questions were answered. He had a great attitude and is a real people person. We learned so much.Thank you!

Super friendly and helpful staff. I had a ton of questions/issues and they helped with them all. Also I would have anticipated a long line since this kiosk is in the mall, but I was able to be helped right away.

Great service - thanks Colin Mitchell for all your help with setting me up with my new IPhone - you were right, it is easy to operate - nice, friendly and helpful team.

Travis was so helpful! I was very indecisive and he was very patient and explained everything so I could understand. If you’re looking for new service go see Travis at briarwood mall!

Travis was awesome. Very helpful with my new phone. Will come back to see him again

Not a full sized store but a good display and Summer who waited on me was terrific, helpful and super friendly

Upgraded to liquid screen protector on my Note9. Great customer service, knowledgeable sales people, good deals on phones and accessories. Located near the center of the mall-very hard to miss-

Horrible experience. Poor customer service. These employees and the manager are either clueless or it is a scam. Will be contacting Verizon directly and Better Business Bureau! Still trying to resolve my issues with this store. Dont waste your time or money here. If I could give zero stars, I would. Please, be weary and find a Verizon store that is well known and well rated.

Staff was friendly and extremely knowledgeable! Very attentive to my needs and helped me pick the best plans for our family! Overall, great service! 👍🏼

Even though its a kiosk, the employees there are wonderful! The Apple store is always packed so I go here instead. They are very knowledgeable and have helped me well with the troubles I get myself into and dont mind the million questions I have. Velly, Jacob, and Zach have been very kind and theyre a joyful treat to see whenever I go. I absolutely LOVE them ❤

Very experienced gentleman named Travis please give him a raise with praise he handled all of our issues and was very friendly

These customer service was super helpful when trying to transition to the Galaxy S9+ ! Made it super easy to transfer all my data and pictures. Good group of people there

Overall great experience buying a phone from this verizon location! The service was great and the workers were very helpful and friendly. I personally had Francisco that was a tremendous help for backing up my iCloud, setting up my phone, and answering all my questions. Highly recommend going here for any issues or needing an upgrade :)

Travis at Verizon in Ann Arbor was such a great help. He is very knowledgeable and knew all the right answers to my questions.

Management and staff are always helpful and time efficient. Everyone is knowledgeable about all products and services offered, and do their best to help make the right decisions for the needs of the customer!

Great customer service. George was extremely helpful, friendly, efficient and fast.

I needed help setting up esim in my iPhone. Travis stayed with me past the closing time and fidnt let me go until everything worked perfectly well. Thank you!!

Travis did a great job and even stayed late to make sure we were taken care of when switching over to Verizon

They put you thru hell if you try to buy a device that is popular. They screen you to the fraud department and they talk to you like you are a dog. Even tell you to hurry up or they’ll hang up. I ended up getting my 3 Apple Watches 4 for Christmas and my new X phone after all the hell and mistreatments I went thru. They could care less if you complaint too. I have 10 lines with them and if they don’t get their act straight I will simply switch to another company. Simple as that. All it takes is a phone call to one of their stores and they’ll do everything for you even transporting your numbers. I can’t stand you wasted my whole day trying to finish my Christmas shopping and that fact that you could care less when a customer complaints.

Matt and Zack are phenomenal. Great customer service! Super salesmen and techs!

Excellent service. Not pushy and are there to help the customer. John in particular!

Travis was very helpful in problem solving my technical issues and corrected on the spot!

I went to apple for a new screen for my iphone 7+,but they didnt wonna repair bc a dent on the battery voids all wrk on the phone, bit they would sell me a new one for 350$,so told them no and went to verizon kiosk, the woman working there show me the option i had wich were basically return the phone or pay it offand get a new one but then once i explain her that the phone was wrking fine before i drop it and screen just went dark after, she told me let me wak you to the sreen reapir kiosk and they will repair it in no time and 1/3 told of the cost. Surely eonugh the was the case, nothing wrong with the phone, work fine.new screen and went on my way .this level of costumer service and honesty are rare ! I reccomend this place 100%,it wasnt about making a sell but understanding my frustation on how apple care only about making me buy a new profict !!! Great job ppl at verizon kiosk at briarwood Mall in Ann arbor, Mi

My husband and I were helped tremendously by George yesterday. He was extremely patient and helped us navigate and understand the ins and outs of our new phones and service .. We already love out new service and George was Awesome!!!

I would give them negative stats if possible. I dropped my wife and kids off at the mall to go do a drug test for my new job. I came back and she said follow her we were getting new phones. They assured her there were no fees for the upgrade or activation fees. They also talked her into a new plan and told her and myself there would be no change in our bill. They straight lied to our faces our bill jumped by more than 100 a month. They also sold her a damaged phone this happened august 12 2016 and not even 3 weeks later we are still fighting with Verizon to get it fixed. They are horrible people and would change service before going back to them

Have been going here for years. Will never go anywhere else. Customer service is always great. Always make sure I have everything i need without trying to sell me on stuff. Rauof was awesome helped me with my phone,sisters and nost importantly my father who is the most difficult man when it comes to technology.

Was just here with a friend today & everyone went above and beyond to help. Very helpful & knowledgeable. Great team.

Great store with a great staff. Knowledgeable and very efficient. Great team work

Blake was extremely patient and helpful. He gave us excellent service.

George, the manager, was more than patient and very helpful in setting up our phone and transferring information. There is absolutely no question the next time we need a phone or assistance we are heading to Go Wireless Verizon!

Even though I wasnt buying anything the crew there was still willing to help my with a phone issue and did it with a smile! Big props to them I will be doing all of my future business at this store.

Velly was fantastic n solving all my problems! Friendly and adorable and professional and Im so happy with Verizon!

This is the store to go too! I not only get the most knowledgable people at this store I also get the most welcoming feeling everytime I walk by there kiosk. They have not forgotten me and it has been months since Ive stepped in there. I have never left unsatisfied! Thanks Verizon you have a customer for life!

They are the most helpful people in the entire universe (also the cutest phone reps momma gorna knows). Id ask them to help me with everything if I was 40 years younger. Oh wait, im old enough to naturally have those reasons! Thank you boys! Note: my grandaughter lorna is still single.

Staff, particularly Matthew Lovell, were very knowledgeable, courteous, and helpful. Replaced a broken phone yesterday and he made the typically painful process much more pleasurable, best experience Ive had at a Verizon store and Ive been with them for over a decade.

This Verizon screwed me. The phone I ordered was on promotion and on back order. I placed the order, and was promised the promotion price. The phone finally came in and they said they could not honor the price. Save your self trouble order online or go to the real Verizon store. Update this is not a real Verizon store, just a third party retailer, dont be fooled.

The staff here are knowledgeable and very helpful!

Jeremy should reconsider his job in customer service. I asked to exchange a aux cable I purchased 6 days ago that was a dud. It was not made clear to me that accessories were final sale with my purchase last week. Another error on this stores part. I have now wasted time and money. Thanks. -Brooks

Travis is theeee best thing thats happened to Briarwood mall! #PERIOD

Worst store ever waited in line too long to pay a bill ended up leaving very disappointing drove hours getting here and never got waited on didnt get to pay bill or buy a new case for my iPhone totally wasted time waiting leaving without buying a case ended up leaving the mall ruined my evening I will never go Eto this mall ever again or this verizon ever again tc

Germaine was the best and really made my experience seamless!!!

Friendly, and very passionate. Would come again

Very helpful but need a real store

Great service we were in and out

Employees are very knowledge and polite.

Travis, a true professional in every sense of the word.

Good place for a phone

Scam. Will screw you over, put you on a contract, report an upgrade, when you bring an unlocked device to them. You will get two year contract for your unlocked phone, and Verizon will charge you an upgrade fee.

Fantastic customer service!!

The manager told me I was getting a free iPad because I was upgrading phones. No he was locking me into a contract. SCAM

Germaine was Amazing.

Worst customer service

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