I made a service appointment 3 weeks in advance for my wifes vehicle. When making the appointment the lady said that the vehicle would be diagnosed on Friday, kept with parts shipped over the weekend, and fixed/completed on Monday. This seemed fine to me. I dropped off the vehicle that Friday morning and after not hearing anything by mid-afternoon I texted the Service Advisor who said the vehicle was still waiting to be diagnosed and probably wont be figured out until Monday. I checked the Ford Pass App and it appeared that the vehicle hadnt been started since I left it at 9am. He then said they were busy, short staffed, etc... Needless to say the vehicle wasnt looked at until Monday, literally wasting 3 days of it just sitting there with no diagnoses or parts ordered. The problem was identified Monday and the vehicle was complete Wednesday. Im happy with the repair. (Not happy the sync module failed and was expensive just out of warranty, but thats Ford Motor Company not Varsitys fault) However, apparently having a service appointment with Varsity arranged 3 weeks prior doesnt mean much. There was no mention of asking staff to stay late or work over the weekend to catch up and accommodate my appointment. I would have appreciated a simple phone call the day before saying they were busy and needed to reschedule me (no problem) instead of being without the vehicle for 2 days longer than anticipated.

Every time I go here I have very sub par service. My salesman watched me drive off the lot two times with massive swirls in the finish of the vehicle. David Byron sold me the super warranty that has done nothing with the transmission and paint finish issues I have had, all issues left unresolved with a weak and sassy transmission. I had a friend escalate my issues and I was given a… person who was inattentive, short, catty and disrespectful. I hate this place. My van has a giant rectangle stamped in the finish of the rear quarter panel with giant swirls all through the finish. I can’t even wax em out. The dealer has been… weak at least. I hate this car as a result and wish I could just return it. Do t get fooled into this mediocrity.

Having worked with many dealerships in the area, I can say without a doubt that Varsity is the best! Brian Johnston has helped my family and I find many great vehicles at great prices!

Just purchased a vehicle on 21 October 2021 from salesman Lee Dimic Jr and this was one of the easiest, smoothest, fastest vehicle purchases that I have ever made. He was honest and up front, handles all the financing and this was a very worry free process. If you are looking for a new vehicle ask for him.

I have worked with many dealerships over the years and Varsity Ford has really given me the best experience. I purchased a used truck and there were some extra details I needed addressed. Tom was right on top of it and personally made sure things were taken care of. Varsity will definitely get future business from me and I will recommend them to others as well.

Great service and customer experience. Tony was an excellent sales person and overall smooth transition. Everything was prepared as I was on a tight timeline and he made it a successful process. I truly appreciated his approach to the entire process and sale of the new F150. I am extremely happy with the overall experience at Varsity Ford. I would definitely get my next vehicle in 24 months from Tony.

Really disappointed. Was emailing with someone last week… but then they never got back to me with numbers. Vehicle sold on Monday. I was supposed to get figures on the Friday prior before making a decision… they even called me Saturday to check in and I told them I was still waiting, and was told they would get them to me. Come Monday, I was still waiting on numbers. So, I called to follow up about options… I was then given the option for the dealer to deliver it to me. That was great, as I was in a pinch and couldnt get to Ann Arbor to purchase the vehicle… Except they still hadn’t worked up any numbers for me to make a decision, and right after told me someone was currently test driving the vehicle. A few hours later I was told “sorry, it just sold.” Even though I would have rather gotten the vehicle from a local dealer, I didn’t have the opportunity to make a decision on weather or not to purchase the vehicle from Varsity since nobody ever got back to me with numbers… Oh well.

What a great experience! I took my vehicle to varsity collision shop after an accident. They got me in quickly and immediately informed me once my car was delivered and what the game plan was. They did not have a rental car readily available for me, but the date that I was given that one would arrive was met. They utilize an automatic text service that updates you periodically on the status of your vehicle and what is being done. Keisha in collision is probably the best customer service professional I have dealt with at a dealership or auto repair shop EVER. Such a pleasant and professional demeanor. She always contacted me before I contacted her. I have never experienced a dealership where the person you need to speak with is readily available to speak with you. Every time I called, Keisha was there to answer my questions. I was given a projected completion date and my vehicle was ready three days in advance. I was treated better at this dealership than I was from the dealership from where I have purchased multiple vehicles. I would highly recommend Varsity for all of your auto repair needs.

Highly recommend! Ford was not our initial plan but after meeting Sian we ended up purchasing our car here! He tried to make things work for us. He patiently walked through all the details we need to know and answered many questions we had as its our first time buying a car.

I had a great experience at Varsity Ford. If youre looking for a new or used vehicle talk to Lee Dimic Jr. He was my salesman and I would definitely recommend him to everyone.

Great dealership. Matt Stanford and his staff are a class operation. We moved to the area years ago, and did business with a Ford dealership closer to our house. When our salesperson retired, we looked around a bit for a new relationship and Matt was very on top of things. Bought our first vehicle from him in 2018, they had no problem going to Wisconsin to retrieve it in a dealer trade. Just bought a highly sought after model from him, car was prepped perfectly (I have very high standards), Matt quickly got us the accessories we wanted, and is very receptive to dealing with Fords A/Z/D/X plan customers. Our few experiences in Service have been stellar, and just had a quick Body Shop fix that was done quickly and with a smile. Already placed another vehicle on order, and have reserved a 2022 model with Varsity. Varsity Ford truly provides great customer service in all areas, and I highly recommend them.

Awful just plain awful. I was in contact with Amanda Roach whom promised via phone/email that they were going to accept Ford plan X pricing. I drove 2.5 hours. Arrived at 2pm, 1 hour before closing. She shows me the car and right off the bat she tells me that she has no time and has to go to a birthday party and plans to leave ASAP then asks me if I’m going to buy the car and fill out the credit application. Then she assesses my trade and comes back will the lowest number for the trade on the internet and tells me that they will not honor X plan pricing and they want the sticker price plus extra $1000. Of course I walked out and she didn’t even try to stop or try to work out the deal (because she had birthday party to attend to).Update 10/11: Sales manager Keith Friday reached out to me. He was appropriate, nice and the kind of individual that knows customer service and how to get things done. Definitely recommend asking for Keith!

My wife and I had a not so great experience at another Ford dealer a few years ago and were really not looking forward to going through the lease process again...And then we gave Varsity a try and cant say enough good things about our experience. We didnt have a salesperson in mind when we walked in, but we were so happy to have met Bill Harb. We turned in our leased Escape in May, and then turned in our Fusion today. Bill is very easy to work with and very down to earth. He always followed up with any paperwork that was needed and was easy to communicate with. Bill, you have two customers for life. Thank you for all of your hard work, it is very much appreciated. If you are looking at purchasing or leasing a new Ford, go see Bill...You will not regret it!!!

I came across Varsity Ford driving down the street just looking for a used car 5 years ago. I met James Pellerito, he sold me and my wife a beautiful car still running great. We needed another vehicle, I called him up. He told me the vehicles there are so good he doesnt sell many cause people dont need to come back, lol. So I bought another vehicle from him, and he took care of everything. The staff is very respectful and professional 👏

I always receive the best service from Varsity Ford! Donna Buchan is my girl! She always takes care of me! No matter how big or small my issues may be she is on top of it! The Service department is fantastic. They always provide the best service! I wont go anywhere else!

My salesman was Jerry Hobbs. He was awesome to work with and has singlehandedly brought me from wanting to deal with my previous dealership to wanting to buy only from Varsity moving forward. I had a couple issues(out of Varsitys control) and the GM as well as Jerry have been awesome to deal with in working through my concerns quickly. Ill be placing an order soon for another vehicle and I know where Ill be going...Varsity with Jerry Hobbs!

I bought a used vehicle two months ago at another dealership and didnt end up liking the vehicle so I went to Varsity Ford and had the pleasure of having Jerry Hobbs as my dealer. I come from a family car dealers so I know how they can be. To say Jerry is amazing is an understatement. He was not only NOT pushy (which I hate) but he treated me with total respect as a woman entering a typically male dominated arena and was beyond honest with the entire process from the condition of the vehicles to the warranty options to the financing. Not only was I made to feel confident with my purchase but I had the BEST time hanging out with Jerry while in between paperwork and car prep. I would absolutely recommend Jerry before any other sales person Ive ever worked with from any dealership. Including my own family! Honest, sincere, and entertaining made for a great salesman and fun purchase! Also, I appreciate how he made sure my new vehicle was cleaned and had a full take of gas when the other dealership left it dirty and on E for my ride home. Jerry youre the best type of salesman and for that matter human being!

Love my new Ford Edge and my salesman, Kyle House always takes care of me and finds me exactly what I’m looking for. Always a quick, easy, and fun car buying experience with Kyle and Varsity Ford!

Chris in the service department is very rude! He talks to you like he is better then you. Taking my cars to another dealership.

I recently took our 3rd leased new Explorer in for its first works check up. And for the last 7 years have been very pleased with sales and service. When I picked it up I was surprised by two things. Our personal contact information was not updated from July of 2020 when we purchased this lease, and the wash on car was horrible. Dirty water spots on entire. My only reason to take the time to report this is so you can improve your process. You cant fix it if you dont know its broke!

Kyle House is awesome!! He is my go-to at Varsity and makes every transaction effortless. I highly recommend him to anyone looking to buy/lease a new vehicle!

I drove 2-1/2 hours to pick up my new F-150. Excellent sales person, he didn’t try to sell me “extras” I didn’t want or need. I will most definitely use them again

After visiting multiple dealerships looking for a slightly used certified SUV, Sian was extremely helpful in discussing the options they had, features associated with each car, and was very communicative, friendly, and understanding compared to other dealers and salespeople. Would definitely recommend Varsity Ford and Sian to anyone looking for a new / used car

Amazing service! Everyone at Varsity has always went above and beyond for me. This is the only place I would buy a Ford.

We leased our car from varsity Ford. When are lease was up we were over our mileage. We were dealing with Lee Remic. He was Abel to help us greatly. And we ended up buying it.Lee did a great job getting us back on the road. Great guy and company to deal with. Recommend them highly.

Great to buy a car from. (Tom Eady specifically)But NOT great when it comes to communication. When asked if I can tow my car there and get a rental (since I’m still under warranty) they said “absolutely!”But upon arrival at 4:15, they were sadly mistaken, and they failed to tell me earlier that they can only give me a rental before 4pm.So here I sit — stranded, in the rain, with no car, and with plenty of time to write a poor review :)**edit**The GM, Matt, called and we’re on our way to getting this straightened out. Bumped from 1 to 3 stars for the quick response and willingness to work with me and deliver a loaner car to me tomorrow. I do very much appreciate that.But, still be warned in case it’s not communicated, gotta be there before 4 for a rental, and the rentals aren’t onsite so plan for that as well.

Just bought a car from Tom Eady at Varsity Ford. He was very fair and reasonable. He was also kind, easy to work with and very personable. He made our car buying experience a breeze and I would highly recommend working with him if youre looking for a vehicle.

Had a great experience purchasing my new truck! Jerry helped me find the perfect vehicle to fit all of my needs.. I highly recommend varsity ford!

Tony was awesome! The most stress free buying experience ever. Would definitely buy there again and recommend them to anyone in the market for a car.

Debbie Treharne is the only person that I will be a vehicle from! She works hard to find you the vehicle that you want and the price you can afford. She cares about her customers!

Always a great experience over at Varsity Ford. Matt Vodury and team were responsive and helpful through my purchase even with the chip shortage.

If my credit was in better shape, I would have bought that truck that day.

Our family has been buying cars through Varsity Ford for over 20 years and Matt/Kyle are simply the best. Thanks for tracking down a new Bronco Sport for us!

Great salesman Lee, would highly recommend him. Great deal. Unbelievable. Thank you Lee.

Ive lived up the street from Varsity for 8 years. First time Ive bought a car from them. Should have done it before. Fantastic customer focused team. Shannon was amazing - ask for him if you ever shop there!

Good service. Not the best for picking up your serviced vehicle, kinda slow because of not finding the key.

This place is not worth your time.Put my car in for a routine works package with a complementary wash at 10am. I called at 4pm to see if it was finished and they had not even started it. The representative then blamed me for not being specific enough about my time frame and my assumption that a 1 hour job would be done within 6 hours. I had to pick up the next morning at 9am. The car came out and it was not washed like the package said it would be. I asked about it and they took it back to be washed. It came back wet, but not cleaned.Also pointed out I needed my breaks changed and quoted $450 for it all. I went down the road and they got it done in 4 hours for $300.

I bought my first car from James/Jim Patarello, and he’s been amazing since. When i needed an oil change we were quick to get it done, and when my brakes were squealing he said “bring it in and we’ll handle it”. 5 Star for James. I’m happy i bought my first car with him.

I went to another dealership before but Varsity had the exact model I wanted on the lot so I wandered in. I was introduced to Jerry who took the time to show me the vehicle and go through the numbers and get a quote for my trade in. It was very fast and I had the trade in number by the time I got back from my test drive. I was out of there in 2 hours with my new truck and it was a great experience. They just got a new customer thanks to Jerrys great customer service.

Varsity Ford gets it done! Mainly Lee Dimic! Purchased a vehicle from them and it had parts ordered when i took it off the lot. Lee was good enoigh to only have me do a one way trip to drop the truck off to get the parts installed. He also provided me with a loaner truck all at no cost. He then had a delivery driver bring my truck to me 2.5hrs away! That Lee is truly a great salesman goes outta his way to take care of ya.

Kyle House was excellent to work with! He made it happen for me in very short time period! For any Ford needs, go see Kyle!

If you’re looking for a new vehicle, ask for Eric Brodde. I was looking for a new ride and was going through the hassle of calling multiple dealerships. Eric made it a very quick and efficient process. For reference, we initiated contact on Tuesday and I got the new car on Friday. That was quick! He was quick to respond any questions I had, breaking down the numbers/options for vehicles, and applying the relevant promotions I qualify. Good experience and will be back! :)

I just recently purchased a 2021 Ford F150 from Varsity Ford. Working with everyone was very easy. Ireland made sure to follow up with me weekly to schedule appointments and make sure my needs were met. Shannon Catlett was able to provide me all the information I needed and was very quick. He was able to search for all possible rebates I may have been eligible and he even picked me up on a Saturday to drive me to the dealership to pick up my new truck. Overall, it was a great experience and would highly recommend going here.

Varsity Ford has always been my favorite dealer togo because they have of their huge selection of vehicles on 2 differentlots, not to mention a top notch part and service department. Just ordered a new 2022 Truck thru Brad Bjorling. I must have changed my ordered 6-7 times and Brad has been patient and politely accommodating every time. He truly is an awesome Salesman, who I highly recommend. He definitely earned his compensation on this sale. Previously they dealer traded, a personally selected Focus from a dealership in Chicago for me. Which I also bought thru Brad.

Made a recent purchase from the used car division and could not be happier! Got outstanding customer service from salesman Sian Pickett! He answered all of my questions and was extremely prompt with all phone calls. He also took the time to make the ideal match for me with the best vehicle for my needs and desires. Outstanding dealership!

Great selection of cars and trucks. The Raptors are really nice. So are all the ST ones.

I want to say Thank you to Ireland for her help and recommend Shane Smith to help me on Saturday when I came to test drive the car I bought. Shane was very good, he showed me all the features and how they work. If you are interested in buying a car go see Shane Smith at Varsity Ford.

I just leased an Escape Titanium on the Ford A plan. Very happy with the car and the experience with Varsity Ford. John Camilleri was awesome. I told him that the car stereo was very important to me and so he did some research to confirm that b&o stereo in the Titanium edition was the way to go. The stereo really is excellent.

This was the first time I leased a vehicle from Varsity Ford. Kyle House made it so easy for me, from picking out the car I wanted, trading in my old lease and and signing all the papers electronically. He stayed in contact every step of the way. And my new Explorer Sport was delivered to my house! By far the best experience I have ever had. Thank you again, Kyle!

I had an awesome experience at Varsity Ford. My salesperson was Jeffrey Scott, whom I highly recommend. He was in constant contact with me on the progress of my loan, when I could come out for a test drive, and when I could pick the vehicle up. He explained the loan documents thoroughly and explained what steps I should expect next in with each step of the buying process. Jeff was very knowledgeable about the cars and took the time to give me a thorough tour of my new car and it’s accessories. He also took the time to know me as a human being rather than it just being strictly business. I’d buy from here again in a heartbeat! Thanks Jeffrey Scott for your help with buying my new 2020 Ford Explorer XLT!

Just leased my second Escape with Varsity Ford - Shannon is incredibly helpful and friendly!

The lack of communication at this dealership is amazing. After doing a search for a specific vehicle and finding it at this dealership, I made an appointment to come and see it. I drove an hour each way Saturday morning to be told when I arrived that the vehicle was sold the night before. According to Jim, no one told him until just before I arrived, and he said he tried to reach me two minutes before our appointment to tell me the news. Although he apologized and offered a tank of gas for the inconvenience, I didnt need any gas so “no thanks”.It would have been easy for someone at the dealership to alert me to the status the night before I drove there. Calling me 2 minutes before I arrived was pointless other than to be able to say someone tried to reach me. Make them promise to call you well before your appointment or be prepared for disappointment.(I was particularly incensed by the person looking out the window as I got back in my car to drive the hour back home. He was grinning from ear to ear as if this was a practical joke.) Unfortunately, The entire experience reinforced my opinion of car dealerships. The guy in the window – typical.I bought a similar vehicle later that day from a different dealership.

Had a wonderful experience with Varsity Ford. I felt welcomed from the moment I stepped in the place. Amanda Roach worked with me to get the best car for me. She listened to my wants and needs, and got me the best deals. She was very personable and I felt very taken care of. I recommend her to all of my friends and family looking for new vehicles! Thank you Amanda!

First time dealership buyer here and I just wanted to share how awesome Kyle made my experience! My old vehicle broke down and I needed something quick and was put into contact with Kyle who found exactly what I was looking for and got me in the very next day to meet with. Being nervous and excited at the same time had me going a little crazy but Kyle made everything so painless and easy to understand for a first time buyer. Im so happy and thrilled with my purchase and excited to work with Kyle and his team for any future oil changes or issues, I can imagine itll be just as pleasant of an experience as I had yesterday buying my first car from this dealership!Thank you again Kyle you ROCK man!

I love this dealership! The deals have been much lower than other dealers I have experienced. Amanda R. was awesome! She was very responsive and was able to beat my expectations. So far three of my family members have bought from her. Awesome job all around!

Great service and we love our new Bronco Sport!!

Sian Pickett was very helpful and friendly, and he is best Car Sales person we have ever met!

This was the first time we leased a vehicle from Varsity Ford. We had trouble finding the truck my wife wanted at other dealers due to the current shortage, but Varsity had more than a few for her to choose from. She picked out the exact truck she wanted, and Mark Doyle made it happen, effortlessly. It was by far the easiest vehicle transaction Ive ever dealt with. We drove past many other dealers in our 45 minute ride to the dealer to pick up her new ride, and now we will not go anywhere else.

Just leased my 5th car through varsity Ford and the experience could not have gone smoother or easier. My salesperson, Amanda was very friendly, helpful and professional. I was able to communicate primarily via text to arrange my appointments and vehicle selection which made it easier than the previous leases I’ve had. I also loved the online e-sign paperwork that I was able to complete before my appointment which saved tons of time at the dealership. Overall, I was in and out in less than 15 minutes riding away in my new car. Highly recommend varsity, and ask for Amanda she’s amazing!

Advertise false prices online that they don’t honor in person. Do yourself a favor and find a reputable dealership

Tony was professional all and made is feel comfortable with shopping at Varsity. good selection of cars and car was delivered clean and full of gas. We will be back for about car soon.

We took our brand new truck to Service for repairs and this was our first visit. Nate there is excellent and came through and kept in touch with what was going on. He even provided us with a loaner vehicle due to the long wait for a part. I highly recommend this place.

Had a very good experience 21 July 21 bringing my 2018 Transit for a repair to the rear top brake light. Service writer Jalen Burroughs perceived that a long wait to put the vehicle in the repair que was unnecessary, and arranged a mechanic to come right to the check-in line and install the new lamp easily right away.In addition, Jalen worked with my sales rep., Jim Patarello, to obtain the tire jack that had been missing when I purchased the vehicle. Jim had acquired the jack in short order, and it gave me great peace-of-mind to have it installed. I had just concluded a trip carrying a group of youngsters to a camp, and the TPS light had come on. As it turned out, the tires were all intact, but if I had needed to change a tire, I would not have had the means.I appreciated the fast service(in and out in about 30 minutes), the attention to detail, and the friendly and helpful service. There is a culture of cooperation present with all the Varsity employees: teamwork, customer focus and competence is evident within and across the various departments.Thank you, well done.

I just bought a new Ford Escape at Varsity Ford and my experience has been very positive from start to finish. I contacted Donna Buchan to come in for a meeting, and I have never had such an easy and efficient experience buying a car. Donna gave me all the information I needed, offered pluses and minuses of various cars packages and financing options. She spent a lot of time going through the final pricing of all the options and even what my options would be at the end of a lease. I am thrilled with my final decision and Donna also got me the best pricing and possible. I would highly recommend Donna as a salesperson who shares information, LISTENS, and never put any pressure on me to make a decision. With her support I did make a decision in 2 days. And when I came to pick up my new car, she spent an HOUR sitting in the car with me and training me on the use of all the technology in the car :)Colleen from Customer Service has been in touch with me the entire time from start to finish, checking on my progress and is always warm and welcoming each time she calls or when I call in. Thanks Colleen!I am very happy and satisfied and will come back to Varsity Ford for my next purchase because of the excellent customer service I experienced with Donna and Colleen.

Five star experience from the first call. Worked with Brad Bjorling and he made the whole experience easy. Ive never purchased a car over the phone, but everything worked seemlessly and the car was delivered to my driveway. Couldnt have asked for anything more!

Decent place, real good customer service. One thing, dont even try making appointments lol that doesn’t matter much, made an appointment two weeks in advance and my car isn’t going to be worked on in the time slot I specified. I think appointments are just to fake out customers lol

Eric Brodde is one of the best sales personnel you could ever ask for honestly. I’ve gotten two cars from him in the last year and he went out of his way to deliver them directly to me From Ann Arbor to orchard lake and Detroit! Does not have the typical cheese ball sales man attitude of BS filled discussion. The dealer usually has stock others don’t, I’d highly recommend them to anyone.

If I could give more stars I would. Our service was beyond amazing. We put a request in to test drive a car late in the evening. Thinking we wouldnt get a response until the next day. Within just an hours time I received confirmation and was told everything will be set up with Jim, Who come to find out is the best salesman on the floor. This company is just first class every you look, from their employees, their showrooms and service areas its beyond clean and more than comfortable. The staff is so friendly you wouldnt be sure if you were at a family function or buying a new car. They just treat you so nice. Well we bought a car before we even test drove it. Jim helped us. In fact he helped 2 people at the same time as we were his scheduled appointment he also sold a car to a guy who drove there from California just to buy a car from Varsity. Jim handled this entire process with ease and guess what, both of us left with new cars in a very short amount of time. We were so impressed I think Jim even impressed himself. I will be looking here first every single time I buy a new car. I drove an hour out of my way and it was worth it the other guy from CALI drove literally 40 hours out of his way and I know it was worth his while too. Jim P. Justin and the lady who set up the appt with Jim (I cant remember her name I think its Kelly or Jessica) are fine examples of make this dealership a first class establishment. Great prices, great people, great service. Whats the point of cutting corners when these guys do it right the first time. Put your trust in them and youll never have to look back. Ask for Jim but if he cant help you it obvious at a place like this youll always be in good hands.

AMAZING dealership with dedicated workers. I am pleased with the outstanding service I received when I took interest in a new Vehicle I wanted to lease and my sales representative Matt Vodry took his time to answer all my questions and had me driving away in my new 2021 Explorer on the same day. If your looking for a vehicle and want a friendly, caring, environment with a smooth process go see Matt at Varsity. All the sales reps have your best interest at heart. Matt went above and beyond and made me feel like a true friend not just a client.

Jeff Scott is the best. In and out with a brand new truck at a great payment. Excellent service. You have a customer for life. Thank you!

Finally a car salesperson who knows the product and who listened to what we wanted! Mark Freyberg is Truly committed to customer satisfaction! Thank you Michelle & Mark for making our 1st ford purchase a wonderful experience!

Matt Vodry really helped me out. Would recommend him to anyone for personalized customer service. Loving my new vehicle!

Shane and the the crew at Varsity Ford know how to win my families business! Their dealership experience during COVID times, communication, inventory and attitude is bar none. They didnt pressure us into making a move, they helped us. Even through multiple visits, Shane and Varsity helped us select the right vehicles for the right value and price. I love my F-150. Theres no doubt these guys genuinely care about your well being and return as a customer.

Had another great experience at Varsity Ford this past weekend! If your looking for a new vehicle I would highly recommend this location and specifically Dan Divens! The entire sales process was so professional and efficient! Dan provided great advice along the way and provided a great rate for the vehicle we desired. The process could not have been more improved in any way. Dan and the team at Varsity are simply true professionals in every sense of the word. I will be returning for all future needs.

Tony was a great salesperson. Helped us get the best deal. Thanks!

Just purchased my 6th Escape from Varsity Ford! Shannon Catlet has been my Salesman for at least the last 4 cars. He remembers what I like, want or need and is able to pull it from inventory quickly. He is a wealth of knowledge about the cars and process of purchasing one. Ive always felt comfortable with Varsity both with buying my cars and the service needed to ensure the best performance.

So I just got my truck back and the hood was offset to the passenger side. I took it back to the service department and its looking better now.

Great experience w buying a truck.Recommend Jerry, he was very helpful and outgoing!

I had an amazing experiment at Varsity Ford (Ann Arbor) this week. I spoke to Sue and she was very kind and helpful. I met David Byron, salesman and he was awesome. I will definitely make this my new dealership. I will refer others as well. No issues! Friendly staff and customer service was great even during pandemic. Come and ask for David. He will take good care of you. I love my new 2020 Ford Edge and I love Varsity Ford!!!

I leased a ford escape with the help of Mark Doyle and Michelle Sullivan, and the process could not have gone any smoother and the price was unmatchable!! Such a great experience, I wouldn’t go anywhere else. Thank you Varsity Ford!!!

My experience at Varsity was great, and Amanda made the process of leasing a new car so easy and efficient. She was super friendly and took the time to help me find the best deals on the car that I wanted. She was very knowledgable and walked me through all of the new features to make sure everything was set up correctly. I would definitely recommend Amanda to anyone looking for a great customer service experience!

Great service department. Streamlined drop off,, friendly staff, and clean dealership.

Very easy process with my new Ford! Eric B was beyond helpful, answered my texts or emails fast and was so kind! Enjoyed all his help, and will be back here soon.

The car came with no spare tire or jack, but they took care of me. I got the spare and dont have to worry.

Very happy with my experience at Varsity Ford and with my sales person, Tom Eady. I came in looking for a specific vehicle and trim package and he was very patient with me, went through all their inventory of that type and pulled two for a test drive. I ended up only driving the first vehicle and purchasing it. It was a seen less process on Tom’s side and he handled a few bumps we had along the way very professionally. He walked me through all the programs offered, explained everything cost wise, and answered any questions I had regarding the contract. I was very comfortable and confident with Tom and have since recommended him and Varsity Ford to multiple others.

This is the first time for me at Varsity Ford and Both Sue and John were vary help full and easy to work with. The Mustang was ready when we got there and the paperwork was quick and easy. In and out just the way I like it. If your looking for ride you can not go wrong.

Purchased a new Bronco Sport the delivery was great .

*UPDATE (6/3/21): Service Department Manager, Lance, contacted me today and was quite respectful, transparent, and accommodating in relation to the issues that I presented in my original review (6/2/21). I appreciate how swift and professional his response was and look forward to retrieving my vehicle from his department once the work on it has been completed. (I would also like to thank Service Advisor Jalen for the information he was able to provide this morning. He, too, was very respectful and professional in his correspondence.)____I believe that its time to part business ways with Varsity Ford Ann Arbor.I tried calling the service department around 10 this morning to speak with a manager, but the phone line just continued to ring.After not being able to reach my salesman for several days (he finally called around day 8), new issues are at hand. I made a service appointment last week due to my vehicle constantly displaying error messages about AWD, Pre-Collision Assist, etc., not being available. The woman (possibly a receptionist for the service department) and service advisor whom I spoke with last week NEVER once mentioned that my vehicle would need to be kept overnight. I arrived to my scheduled 8:30 appointment this morning and was immediately told that my vehicle would need to be kept and that I would need to secure a ride because no courtesy vehicles were available. I relayed to the young male employee that I was never informed of service extending beyond my scheduled appointment, that I didnt have another ride, and that I had taken off of work specifically for this appointment. After speaking with whomever, the young male employee returns to the service waiting area and informs me that Hertz will provide me with a rental vehicle. I find it especially inconvenient and infuriating that I had to put down a deposit on my credit card for an oversized, dirty rental vehicle which only had 30 miles of gas to empty (prompting me to spend more of my personal money) all due to the negligent miscommunication and disorder of Varsity Ford Ann Arbors service department. My 2020 vehicle is still under warranty; the error messages started to display on their own (the vehicle is parked in a garage most of the time; no damage to my knowledge has contributed to the error messages). With this being said, I dont anticipate having to pay for any additional costs associated with this issue. Lastly, Im requesting that a manager contact me as soon as possible. Im not satisfied, in any capacity, with my treatment from Varsity Ford Ann Arbor as of late.

Varsity Ford exceeded my expectations. Had an issue with a leased vehicle. The service department was great to work with. We made the decision to trade the car for new one. No games. No hassles. Excellent customer service. Lived up to their word. Varsity Ford truly appreciates their customers!

Great experience excellent staff and service.

I was shopping used Fusions through Carfax.com. I sent an inquiry to Varsity Ford regarding a 2017 Titanium Fusion that was on the Varsity lot. Kyle Law responded promptly and answered the questions I had. He arranged a test drive of the car and hooked me up with Tony Madison as my Salesman. I drove the car and came back a few days later and bought it. Kyle and Tony were great to work with. I would recommend Varsity Ford to anyone. The service was top notch and the car is excellent.

I bought my 2014 Nissan Pathfinder AWD loaded from from James Patarello in the Used Car Dept! He was awesome answered all my questions help with my financing an his after delivery skills are why I will always be his Customer Im Salesman my self an I learned alot this is a dealership come on down ask for My Guy James!!!!

Darrin and Michelle were fantastic, very patient with all my questions and created a 10/10 customer experience. Thank you for making this a quick and easy experience.

Great service, friendly staff.

I had an amazing purchasing experience with Aaron Beach. He went above and beyond, highly recommend for anyone trying to lease or buy.

Had a great first experience at Varsity Ford. Jerry Hobbs got me into a new f150 quick and easy great guy to work with. He took good care of me will return to buy from him again

Jeff Scott & Sean Lechner are very professional and exceeded our expectations! Our service was outstanding! They are patient and both went out of their way to get us the vehicle we needed. Thank you both so much!

Brian Johnston was so helpful with helping with my lease transition this week. This is my first experience with Varsity Ford and I will be going back for future leases. Brian made everything so easy, explained everything fully and I left very happy with my new car!

I love Jerry Hobbs at Varsity Ford! The whole staff is amazing and attentive. Jerry is wonderful to his customers and will always go above and beyond. He will take calls and emails in a timely manner and never pressures you in a choice. This is our 6th car with him. If you go to Varsity, ask for Jerry! I was also impressed that I was called by Colleen after my purchase to ensure that I was happy with my purchase and the dealership. Jerry called the day after as well. If you want a Ford, and you do, go to Varsity Ford and ask for Jerry!

Used cars on top condition. Used this dealership over and over again. Always got a great deal! Always a long lasting vehicle I. Great shape!