Came just to drop off a cable box. Guy seemed nice enough but kept asking who I use for for phone and internet, and then why I wouldnt switch to GCI. I told him Im good and he kept going on. The sales pitch to add additional services is too aggressive, pretty put off by it.

Very helpful solved all the issues in a few short minutes.

Sadly the phone number listed is not for the store and the wait times on hold are more than 15 minutes. There is the ability to leave your number and they will call you back within two business days. Seems fair as long as your question isnt urgent. Given Im cancelling my TV account since the price is jumping incredibly from $64.99 to $109.00, guess Ill just take the DVR and the remote back to the store. Internet still seems to be a good deal.

Nice fairly new GCI store. I have a AT&T Samsung S9+ but I cant wait to get a GCI phone because the AT&T in order to turn the mobile data you have to go through like 3 steps (kinda annoying lol) and the GCI all you have to do in pull the top down on the phone and press 1 button! Oka have a nice day!

Great friendly staff better than any other of the GCI stores by far

Great customer service. Friendly and helpful staff.

I arrived but the lady at the desk by the window was to busy talking on the phone. To help with my needs of bank fraud 84 time $7.99 was withdrawal from my account. Now Im finding out this occur since October, this is why the customer service lady should have helped smdh. Can you imagine how long Im standing at this counter smdh

Very helpful. Told me everything I needed to know about the new service of Yukon tv

GCI is horrible.Now you have to get a Amazon account, and pay the high rates for TV .Its no longer a Alaska company, they are owned by a Canadian company now.I dropped them.

Because of covid, you go to the door and give the security guard your name and phone number. You can wait in your warm car until its your turn, then he or she will call you and you can go inside to see a representative. The secret guard works just as hard as the reps, but they are all friendly and its nice to wait in your car and not standing in a long line.

Good service 👍.

Good customer service.

Once I got in the young man at the counter was very polite and got my transaction done without complication.

I’ve never had GCI till I came to Alaska. When I walked in, I was immediately taken care of. That’s awesome for a place like this. The guy who worked with me was well mannered and helped out a ton! I walked in and out within 10 minutes!

Cable is changing. The nice gentleman explained to me the change. Very thorough and professional. Thank you!

Really polite very knowledgeable

Slowest, uncooperative branch in Anchorage. If you want actual help, go to the C street location.

Staff were. Very professional.

You have to give them your name and wait in the car. Make sure you have plenty of time. They will not be able to give you any idea how long the wait will be.

The security person screening people prior to coming in was rude and abrasive. When we commented to the manager it was nothing but a lot of lip service. Work on your customer service people.

Horrible customer service, guy I talked to was extremely rude. Told me there was about a 2 hrs wait and I HAD to wait just to drop off something. NEVER USE NORTHERN LIGHTS. have had zero issues with other stores

Tried to get my phone to work while on vacation but no signal from my own company

Noah was very helpful and informative. Great customer service.

Friendly service, 5G ready, Alaska centric, unlike those out of state super mega giants. GCI saved my family a bunch of $ when we bundled cable and cell for our whole family with unlimited data. It just worked everywhere we went in AK & the L48+HI. THANK YOU GCI.(Previous is a completly unsolicited endorsement by a private citizen NOT a paid spokes-person(I wish), YMMV, invalid where prohibited, trust but verify😁)

Great turbo zone wifi during business hours in the parking

Thumbs up for Covid-19 Safety Protocols! People were asked to wait in their vehicles rhen security came to esch vehicle in order of arrival

Quick in and out trip. The new Yukon TV thing is pretty cool too

Very helpful and knowledgeable.

Ok

Security guard out front. I was told that I had to wait, they only allow four people at a time in the building. 30 minute wait in the cold. GCI bosses get your act together!

Awesome! I was attended by Mr.DeShawn, a super nice guy! Excellent customer experience

Jed was friendly, hes just so awesome!!Thanks for your help Jed!!!

My fav gci store to go to. Friendly workers and they try hard to help with what ever situation u need

My experience was less than atiquit to say the least my water proff phone wasnt and the costumer service person Ashley told me to get over it and move on when I didnt like the fact that I was stuck with the bill with no assistants from chi and or her .The fact that she failed to even come up with a number I could call was unacceptable.So if you choose Gci just understand your on your own with no warranty or service after the sale

Still limiting number of people inside.

Even with a wait that ensured an employee would be ready to help with our specific issue, staff at this location were able to quickly devise & apply a solution to our unique situation. Thanks GCI

My visit was for a new wireless phone. The selection of phones was nice and impressive. Reasonable wait time. Service was friendly, courteous and helpful suggesting good options for my needs. Selection of accessories good.

Great customer service

This company doesnt do right by their customers. Weve had them forever for telephone and internet and they recently contacted us and told us that our plan is going away and the only way to keep service was to switch to more expensive plans which cost us about $60 more per month (though we were told it would be closer to $20 more per month). Strong-arm bullies.

Great service even in these crazy times!

Customer svs front line are RUDE at this branch

Super great service and staff, I was in and out in about 10 minutes with more then 5 people ahead of me.

Excellent...

Not impressed at all...I understand being cautious but when youre customer cant hear what youre saying because of ALL THE BACKGROUND NOISE AND YOU DONT DO ANYTHING TO CORRECT THIS SO YOURE CUSTOMER GETS FRUSTRATED AND WALKS OUT...YEAH PRETTY POOR CUSTOMER SERVICE IF YOU ASK ME. YOU MIGHT WANT TO TRY TO THINK OUTSIDE YOUR LITTLE BOX TO MAKE THINGS EASIER FOR THE CUSTOMERS

Helpful staff, wait times are dependent upon the time of day. Efficient customer sign in system. Ive gotten some card here a few times and the GCI staff is always friendly.

Amazing! Gary took great care of us even though it was close to closing! Excellent customer service!

I love them, theyre always great

Waited forever to get in there about 45 minutes I waited in my truck

There r better and cheaper plans out there than GCI and their bundles. Be careful of any service bundles ; u will always pay more n the end

Nice, clean, friendly

Since they are my carrier I will be as honest as possible. They are good when I have problems with my phone at getting it back on track or replacing it. My only problem (and may be my lack of knowledge ) is how long that can take. Overall though I am very pleased with thier service and how fast they are on the Internet.

We usually have to wait a long time to get helped, and associates dont always give us same info. I feel staff is overwhelmed a bit, they have a lot to manage . We got a good deal on phones and Apple Tv. ( but later found out not to use GCI out of state very long) so had to change college daughter to different carrier) we were unable to get credit for phone. So, mixed feelings.

In and out quick and clean, my business was taken care of in about 5 minutes tops. Friendly staff, helpful, and courteous.

GCI is a good phone company and their store on Abbott has exceptional staff. They are always friendly, professional and really seem to care about their customers.

Staff was friendly and helpful.

This place is horrible. I came in because I tried to set up an account online and couldn’t get a representative to respond. I then called so and no one picked up for an hour.There were three individuals working the counter with a line of roughly twenty customers. One woman cycled through customers, the others worked with no emphasis on efficiency.I would be totally embarrassed to have anything affiliation to this organization. It is shame it is the only “decent” internet provider in the Anchorage area.If you must come in do not plan on a quick and dirty trip. Another customer compared it to attending jury duty. Give yourself at least an hours to work with poor customer service.

Who doesnt need GCI? Location is where most people are out and about. Can count on them to help right away

Went across town to get a phone only in stock there. Staff was fun, relaxed and cheerful. Pleasant experience.

Quick check in system, waited about 5 minutes to be helped.

They were really nice its a great place to get cheapish phone lines

Stood outside in the rain for 1/2 he...exchanged cable box. Plugged box in and its worse than the one I turned in? Are the boxes tested before issuing on unsuspecting customers? If so ... Tech belongs in another service position.

They sold me accessories and even though I was with the return period they said tough and go to the manufacturer who is reviewing if they will honor the warranty. 90 dollars for two screen savers that GCI said, just because we sell it doesnt mean we have to stand behind it.

Sometimes feel they have their mind made up when I deal with their customer service.

Employees all have terrible customer service skills. They will work on your problem with you but it feels like you just killed their cat and they are forced to help you after.

Speedy and satisfying customer service no long wait😊

Amazing for alaskans!

Very helpful staff always ready to help as soon as you walk in the door!

Very quick to get helped, completley staffed with people that know what they are doing .

Nice people

Good and quick service. The customer service representative was knowledgeable and helpful.

Staff is great. TURBOZONE WIFI!!! Love that.

It takes forever to pay a bill or get simple answers.

Ive never had a bad experience here.

Slow moving lines. Indiferent customer service. Go to the Dimond mall store. Much better service andp atmosphere. Ok Ill take that back. I had to exchange cable boxes last night and there were no employees in sight. So I was registering at the kiosk. Then a customer support person came over and helped he was a bit rude and short. He exchanged boxes. When the transaction was conclude I ask which phones are no contract prepaid and. He said any of them if you pay for the phone outright. He didnt even offer to help with the selection. Plus most of the devices were not labeled and had no pricing or details of any kind. Disappointing to say the least.

Terrible customer service. For a company that has the monopoly in Anchorage, they need to up their game, expand hours of operation.

Carlos at this location, awesome service!!

Dont forget to bring a mask!

Quick and pleasant service.

Longer wait times at this store but good service.

Fast and friendly service.

Closed, online hours said open

I liked the service in the store, but not the actual internet service.GCIs web site advertises up to 2mbs when you run out of your high speed data allotment. So far 5 months having the service never seen a speed faster than 56kbs. If your want a throwback experience, get GCI its just like reliving the 90s without Napster.GCI internet makes getting your devices updated and online bills paid a fire drill. Each month I get throttled I have to call in to make my payment because the web gets slowed down even their own payment portal times out making online pay impossible.. Stellar job who ever decided to throttled speed. 1mbps would have been slow but not loath your ISP slow.

This location is decent, staff was friendly and worked quickly.

Liked: Friendliness, Helpfulness, Cleanliness, Low wait timesDisliked: Sometimes pushy with their services/products

Very upset, havent gotten a bill what so ever and now my phone is turned off. The website is not working correctly, so I am unable to get it turned back on. They do not open until 10am. So now I have to wait till tomorrow evening to get the problem fixed. Very upset.

Terrible customer service. They never have enough people working and the wait times are atrocious.

Excellent service and care

Got the help I needed...no wait

Pretty nice Poole

Sometimes costomer service is rude and the other times just unfriendly.

Over priced out of state business wish we had more choices here.

Sad the prices of cable kept rising.

It is the cable company so only 3 stars

Went in the afternoon, parked by the door, walked right up to the counter and was done in about 5 minutes.

Nothing good to say, so no comment

I returned an item but got turned down. The product was still in original packet and condition. Too technical. Maybe a new worker with minimal customer service.

They charge fees on everything, change plans and force you to purchase new plans. New owners are going to charge you to recoup their purchase. Just do a search on how many people dislike this place. Theyre here for money only

Great service

I was in and out within 5 minutes!

Great staff