I have lived in Clemons Iowa for going on 10 years. Now I get no service. Calls are dropped or do not come through at all. My texts say waiting for a connection and I cannot communicate with my kids and grandkids. I had to leave town Saturday to call customer service and was on the phone with them for 50 minutes. They were taking my information and complaint to see what was going on. Today someone called me back to say the so called engineer said we have issues in this area in different seasons. I have not experienced this until the last few weeks. Dont tell me this is your answer. If I could give no stars Iwould

We have had great experiences at this location and yesterday was no exception. Lisa helped us with a new plan and phone. Excellent service from her and there was no wait. This is our store!

Listen to the problem I had with my phone and fixed. Employee was very knowledgeable. Very friendly.

Came in yesterday to check out pricing on upgrading new phones and within minutes I knew I was going to be walking out frustrated. The lady helping us right off the bat was stand offish and rude. She didn’t seem to really want to help. After telling us our plan was going to go up from where it already was due to new plans and such I mentioned I might look at my options. At this point her attitude caused me to walk out. My suggestion is if you are going to have these people work with the public train them better and if not plan on losing customers.

Sold me a $45 SD card that is worthless then tried to blame it on the phone

Was greeted immediately. Helpful and friendly. The store was clean and layout friendly. They were out of the phone i wanted, strangely, as it was on display. I feel they could carry more variety. We aint all Apple and high end Samsung users. I did find a phone tho and the porting and registration went quickly. Happy US Cellular customer.

They said there is no PUBLIC restrooms when I’m opening a line here.

Shawn at this location is amazing. He is great at customer service and will always do a great job of explaining pricing and giving you the lowest payment on a plan possible. However, others I have talked to will try to hide charges or are not willing to tell you about the cheapest plans. Today I went in because my bill was quite a bit higher than usual and I talked to the sales manager. He told me that he would call me back with different plan options....well that never happened. I came back the store after work and he was their and was like oh ya I was supposed to call you back. He was arrogant when talking to him at times too. I did my own research on different cell service carriers and us cellular is pretty overpriced on their plans. We will be switching to AT&T where the cost would be 79 dollars a month or Project Fi where the cost is 35 dollars a month + 10/gig. We dont use many gigs so that would be perfect. Do your research people...you are overpaying for these plans!

Long waits, they never have enough staff in the store. It is ridiculous. Takes an hour per customer, you better have all day to sit there. They need to staff accordingly.

Waited almost 2 hours in my car and watched 3-4 others who showed up after I did have their issues dealt with. Very disorganized and slow. May choose a different carrier after all the times this has occurred.

I needed authorization to get a sim card, completely normal. they told me resetting the network settings would fix it, and did it. they failed to tell me it would forget every single wifi password, every single bluetooth device, and now i’m pretty upset because i’m going to have to redo everything, and it won’t be easy.

Went and checked in and watched a lady write down my name and what vehicle I was in so they would come out and get me when they were ready. I waited for a hour and a half and watched 2 people walk out. I see a lot of people have this problem. Shut it down

Great experience at US Celluar today. Knowledgeable individual who worked with us. Busy but never felt like we were being rushed to get to next customer.

Im seeing allot of people bitching about the wait time. all you have to do is call in and make an appointment. I was able to get in right away. I was stuck there for about an hour and a half for a phone upgrade but thats not their fault. The people there are nice and eager to help.

In June of this year I switched from Verizon to US Cellular and purchased a new phone in the process. At that time I was told that I would qualify for the same monthly discount (available through my employer) that I had been receiving from Verizon. The request was submitted by the sales person. A few weeks later I received a letter telling me I was not eligible for the discount. I stopped at the store and was again told I should get the discount as discussed in June. The request was submitted again - and was denied again. I have since been advised that I need a more expensive plan (!) to qualify for the discount - per the store manager. I do not want or need a more expensive plan. Be careful! US Cellular does NOT fulfill its promises to its customers!

Joel and Austin and Lisa are awesome they make sure they help you with whatever you need and answer your questions before you leave the store

They are very friendly and helpful here, but extremely busy and understaffed. I would not recommend going on a Sunday unless you have a few hours to kill.

Worst customer service that Ive ever had the misfortune of encountering. Every single time I go to this specific US Cellular I wait for a minimum of 45 minutes, sometimes up to 2 hours only to be told that they cant help me do whatever Im trying to do. I have literally never had a positive experience any of the times Ive been in there. The US Cellular in my hometown is 500x better than this one, I always got great customer service. Avoid this US Cellular if you can, Next time Im going to drive all the way to the mall just to avoid this awful store.

This place sucks!! we have 5 phones through US Cellular and they treat you like a common criminal. This is the worst Cellular store that I have been in.

They suck

Josh was very helpful and was able to answer all of our questions :) I will be back to this location in the future!

Went in to activate a new phone. The guy who helped me was very knowledgeable and courteous.

Went in today 10:15 was in there till 11 was told 3 people in front of me lady comes in right around 10:30 she waited like 10 minuets they took her before me place sucks they say u on list but not true they don’t serve customers as if u are a customer

Everyone there was very helpful to my son.

Does have a good customer service. But it’s not true that there is “no hidden fees” . Actually they’re lots of hidden fees.

Prescott was wonderful help and easy to work with. I think the orices are ridiculous!!!

Great service, have to wait but it shows they give good quality time in helping ALL of their customers. Ive never been treated poorly by anyone at this us cellular location.

The wait can get long, but the employees are generally both helpful and personable. Ive been here several times and have never been treated poorly.

They provide very good customer service.

I was out right lied to and told that their credit check was a soft credit check not a hard credit check, yet Equifax says different.

Huge wait times. For whatever you need. Plan on spending a day in or around the building if you cant get an issue resolved over the phone because, damn. Way understaffed, really slow and often incapable of helping you fix your problems.

Hour wait letting people go ahead of you an still no help finely got pissd an walked out

Great customer service

Long wait times unprofessional people at this location. Avoid this store!!!!!!

Went into this store 3 times and each time it was over a 2 hour wait!! Each time I was told it would be between 30-60 mins…. thats just unacceptable service...

Terrible customer service....have to wait forever for service...then when you get service you waste more time with run a rounds....stick with Verizon :) cheaper!!

Great people

Pleasant helpful

Horrible service

Wait times