Francis and Sandra helped me so much I brought my 3 year Old in for the first time of ever going to any mattress store and they were very patient with my child but super informative when it came to what I needed they also didn’t make me feel bad for coming in and just wanting information they treated me with great honor and respect. Because of this . Once we are available to invest in a mattress we will be returning to the Avalon Location.Thank you for everything Francis and Sandra I’m great full for you both.
We spent over an hour working with Frances. Over that time we laid on several mattresses for several minutes at a time and then we laid on some more. Back and forth while narrowing down our choice. Frances was super patient and recognized any time we needed a minute to ourselves to talk. I highly recommend this store and Frances Johnson in particular if you are in the market for a new mattress.
Great experience! We walked in to try out pillows. Joe provided us very informative introdution and recommandation on the products and professional services that completely follow rules during pandemic. Will defnitely recomand this place.
I originally worked with Joe when we were trying to decide on a bed. Joe spent a great deal of time with us making sure he understood all our needs and reasons for purchasing a bed. He was excellent to work with and we told him we needed to think about it. He thoroughly helped us understand the features of all the beds we looked at.Several weeks later we went back to purchase a bed and dealt with Frances. She ultimately patiently started over with us and helped us decide on the right bed for our needs.I went back a few days later needing some advice about a feature of the bed and dealt with Brandon. He answered my questions and helped me feel we made a good decision.All three of the salespeople were excellent to work with. Thank you to all of you.
We recently purchased a Pro Adapt Firm Mattress and absolutely love it. At the Avalon store, Frances really helped guide us to exactly what were looking for. She was great. After a couple weeks, I honestly feel like I’m getting the best sleep I’ve ever gotten. With our old mattress, I used to wake up and drag myself out of bed and my back and legs would feel so stiff that it would probably take me a minute til I was walking “normal”. Not the case with this new mattress. I feel like a new person. It’s incredible. Also bought a pair of the “cool to the touch” pillows. Also a game changer! Very happy with our new set up.
Ive been considering an adjustable bed for a while and was 100% sure Id buy it online just to avoid pushy salespeople. I went in to ask a few questions and met Joe - and another woman and I cant remember her name :( ..... They were so easy to talk to and had answers to questions I didnt even know I had! Great sales staff and fabulous store setup with everything you need to try out the beds. Will definitely return and highly recommend!
Joe was super knowledgeable and helpful with explaining all the product benefits and even shared an awesome tip in how to make the bed if one has the split mattress.
Joe has been very helpful. No sales pitch and was really helping us pick the best option that fits our needs. Really great experience and we feel we made a good investment
Sandra, Frances, Joe and Brandon are so welcoming and helpful. We had the best experience buying our split king Active mattress and power bases. The cooling and relaxing vibration feel amazing. Pillows, sheets and comforter make the ultimate confort!Sleep Tracker App sounds a fantastic way to start making sure a get a really good sleep.Store looks amazing. They offered us water and coffee and made us feel wonderful, like home..Thank you guys!! We’ll send family and friends.
I walked into the store and Sandra took care of me right away! Let me try out, lay down, and get a feel for the different beds. I was sold! I am still loving my new bed! Sleep better than I have in years! Thanks!
Amazing experience working with Joe! He was incredibly friendly and really took his time to ensure we got exactly what we needed to get the best sleep possible! Highly recommend and we will definitely be returning for our future sleep needs.
Joe was very helpful in choosing new pillows. Very nice store and staff.
I want to say that Sandra and Frances were so kind and informative to us! Any question we had they answered and showed us around letting us know about every product. Such a lovely store.. it’s like a bed heaven! If you need a new mattress, pillows or anything bed related this is the store for you!!!!
Frances has delivery a extraordinary customer services yessss will come back and referral as well
Just bought a mattress from Frances Johnson, she is a wonderful lady, very patient explaining all the special features of the mattress.
We had an incredible experience at The Avalon Flagship store with our salesperson Frances! Even though we walked in close to closing time, she stayed to answer our every question and helped us choose the perfect mattress for us. She was thorough and extremely helpful and courteous. She was an absolute JOY to work with and even helped our sons when they went in a few weeks later to purchase pillows. The delivery of our mattress was smooth and right on time! We can’t say enough good things about our experience at this store and highly recommend them to all those interested in a fabulous new mattress!
Joe and Sandra were very helpful and knowledgeable. Great experience!
Brandon was amazing and so informative! He showed us the perfect mattress and we were sold! We look forward to having a greater nights sleep from now on. Thank you so much!!!
I was extremely pleased with the support I received from Sandra! Professional courtesy is something I totally expect and I couldn’t have been more satisfied. Her willingness to answer the smallest of details made my experience very comfortable!Thanks, Sandra!
Joe in Alpharetta was completely helpful and knowledgeable on Tempur-pedic. Thank you for such a wonder experience
My girlfriend and I found the perfect pillows for us. They were very helpful and made sure everything was clean so we could try every pillow. Highly recommend this location.
Loved our experience! Bought a firm, king size split mattress where we can adjust our sides up and down separately. I can’t wait for it to come!!!Ask for Frances. Professional, friendly, and thorough. She made our experience great!
Great presentation from Sandra and Francis. Was very impressed with how they demonstrated the operation of the bed and the benefits it provides. Looking forward to making a purchase in the near future.
Amazing service from everyone there, Sandra was so helpful and patient, and didn’t pressure us at all (unlike most mattress salespeople). She helped us find the perfect products, and my wife ended up having the best sleep she’s had in YEARS. Highly recommend their them and their friendly team.
Sandra was incredibly knowledgeable about the products and patient as I tried every single model. She didn’t get flustered when I had to go home and measure and made sure to follow up to ensure I didn’t have any questions. I had a truly lovely experience and cannot wait for my new bed to arrive!
The store is immaculate! Very inviting. The client support specialist are excellent. I worked with Sandra to get a few questions answered and Brandon came over just to greet me. I met Francis on the way in. Very professional staff.
Brandon gave us expert advice, helped us test several mattresses, explained about frame options, and recommended pillows and sheet sets. All my questions were answered and I am super happy with our purchase. Thank you so much.
Sandra was amazing and very knowledgeable. She gave the best experience. Highly recommended and can’t wait to receive the bed!
Frances was a great salesperson that took her time in explaining all of the benefits and features of the product. I had no intention of buying a bed but Frances coaxed me into it. I love my bed.Thanks Frances and I’d recommend this location and product to anyone because her professionalism.
Frances and Sandra did a good job presenting the mattresses and base features
Francis was courteous and friendly.. answer all question And great knowledge of the product..A great experience cant wait to go back 😃To pick out our dream mattress 😉
Excellent customer service! Francis and Sandra are so nice and helpful. They were patient and answered any questions we had thoroughly, and went above and beyond by informing us of a price increase
The whole experience was fantastic. The tempur pedic pro adapt hybrid was the one my brilliant sales associate Frances assisted me with. Not only was she knowledgeable about the product, but her friendly and professional demeanor really made my experience. Will definitely be purchasing soon.
Sandra and Francis were absolutely delightful! They explained everything in detail and helped my husband and I choose the perfect mattress. Thank you for such great customer service! Truly a great experience.
Frances gave us the ultimate mattress buying experience.
Brandon was a great help to us in choosing our mattress for our new home! Loving the buy 1 get 1 free pillows too! We’re excited for our purchase and look forward to visiting again 😀
Came in to look at getting a firmer mattress. Joe was amazing in helping me through the selection process. Highly recommend!!
Joe was welcoming, helpful and attentive. He took as much time as I needed to figure out what product fit me the best. Would give him a 6 star review if I could!
Had a great experience with Frances and Sandra helping us pick new bed pillows. They had wonderful patience in us testing every choice and narrowing down our favorites. We recommend the store to anyone!
Sandra was extremely helpful in the Alpharetta-Avalon location today. We were able to find the pillow that works best for us. Can’t wait for better nights sleep. Thanks again Sandra!
Sandra and Francis did a terrific job in helping us out today. We always had issues with our pillows and believe that with their expertise we will get a better night sleep!
Sandra and Frances were very polite. They gave us a wonderful detailed demonstration. Such a beautiful store, will be coming back!!!!!
Sandra was so wonderful walking us through everything and knowledgeable about all of the mattresses! She was also so helpful with figuring out what the best version and financing options would be for us!
Brandon was awesome . Gave us a lot of information. Very knowledgeable polite friendly and helpful. Store is a awesome place to cool off and take a break with some friendly people.
Best experience for mattress shopping so far. Joe A. was awesome! He listened to my needs and made great recommendations without all of the used car sales pitch pressure. I am definitely going to make the purchase. I feel confident with my selection.
What a great service. Sandra and Joe were extremely helpful. We we will come again. Happy Father’s Day. We came back the next day and got another pair of pillows. Joe was there again and treated us beautifully.
Ms.Frances was extremely helpful! She swapped out pillows and mattresses to try and get the best combo for me. Sure, the mattresses and pillows are awesome, but she was top notch. 10/10 Highly recommend!
Joe was very helpful helping me to find the best mattress for me.I appreciate the information and the professional service.
I am very very pleased with the great presentation of these beds by Frances and Sandra. It was 5 star experience with 5 star customer service. I highly recommend anybody looking to improve the quality of their sleep to invest in buying a tempur-pedic mattress as soon as possible. I was able to try out different beds and various sleeping styles that best comforted the make up of my body and from the 20 minutes that I spent testing the bed; I left feeling refreshed and energetic. I can only imagine the after effects that these beds produce from sleeping on them nightly. Great investment and money well spent.
Unfortunately I’ve forgotten their names but the two ladies who helped me out were so kind and helpful. First time pillow shopping and it was a 10/10 experience.
Sandra was fantastic! I asked to see specific mattresses and she showed them to me and then showed me a few other ones. Was not pushy about sales at all and gave me all the information I could need to pick a mattress. The store was fantastic very very clean. Will definitely purchase my next mattress from Tempur-pedic!
I met Sandra today & she was very helpful. Also she was cleaning the store and it looked very inviting.
Joe and Sandra made our experience pleasant and easy to decide which mattress was perfect for us. Thx you!
My visit today was fantastic. We were assisted by Joe and he was very knowledgeable about the products in store and was very happy to answer any of our questions. He guided us to the perfect bed! The store has great deals and it was nice to be able to try the different kinds of products offered. Im very satisfied with the service, the store and the product!
My wife and I had a very positive visit to the Alpharetta Tempur-Pedic store. The store was clean, inviting, and of course, the mattresses were awesome. We were treated especially well by our salesperson, Sandra, who was very friendly and did not pressure us, but guided us while giving us time to experience the mattresses. I highly recommend visiting this store!
Frances was great. Assisted me purchase 4 pillows for the family and the customer service was great. I will definitely be back!
Joe and Sandra are the best. So patient as we decide which mattress is best for us.
I wanted to stop by to check out the deals they have on pillows. Frances and Sandra were both wonderful in assisting me with my choice. Frances explained each pillow to me and provided alternatives. Both were great and the store was throughly cleaned and sanitized.
We loved the service and the way we were treated with courtesy and understanding of our needs. Miss Frances was very attendant and answering all our questions very helpful and courteous to our needs. She took the time to show and demonstrate the Tempur-pedic product to us so we can make an educated decision. Thank you Francis for all your help regards Mr. and Mrs. Torres!
Sandra and Frances were amazing!! The store is beautiful. I cannot wait to start sleeping on my THIRD Temper-pedic!!
Sandra was awesome! She was so helpful and the store looks amazing! I was able to try all the pillows to find the perfect one! I love the Symphony pillow and I was able to get the BOGO pillow sale! 😍
Sandra and Frances were extremely helpful! I highly recommend coming to this location. Will definitely be back!
Awesome presentation in Avalon. Sandra was extremely helpful and even helped me entertain my uneasy toddler so I could enjoy the experience.
All have to say is that Joe was extremely personable and help me find a mattress that was less firm. He made my experience easy. I had previous purchases proadapt firm, which was a little too firm. Awesome store and customer service! I Will definitely be back.
Brandon was awesome!! Thank you for such great customer service!!! He listened to all of our needs and fit us with an amazing mattress and base. Great experience.
Sandra was extremely helpful in the Alpharetta-Avalon location last week. We were able to find the matress that works best for us. Can’t wait for better nights sleep. Thanks again Sandra!
Our experience today was great and very easy, Frances was great, knew her product very well and was enjoyable to work with. Highly recommend!
Excellent service, allowed me the opportunity to try different items. Highly recommend!!
Francis and Brandon were incredibly helpful! Really informative and patient, and sought to ensure we got the right pillow for our needs.
Brandon S gave me one of thee most enjoyable customer service experiences I ever had .. super easy to work with highly recommend shopping with him .
Frances was wonderful to work with! Very informative and extremely professional. Frances went through the material used in each bed, type of construction, and the available bases, and the benefits of each. She ensured our health by using mattress and pillow sheilds. I felt safe trying out beds, and Frances encouraged us to take our time, and go back and test beds to confirm our choice. Much different experience than the visit at the mattress firm store. Thank you Frances!
Joe was the sales man here and he was awesome! He answered all my questions and even ones I didnt know I needed answered. Not awkward at all, funny guy. Overall great experience.
Brandon helped me when I came in. That guy knows his stuff! I recommend coming here first before going anywhere else.
I am very happy with the service I received at the Alpharetta store. Frances Johnson was amazing!!There were 2 pillows that were faulty and exchanged them. The whole process was quick and very easy. I am coming back for another bed soon.
Frannces Johnson and Brandon Simmons provided a great overview of the different mattresses and features. Impressed with the experience!
My experience today was wonderful and hassle-free. Frances did a really good job ensuring that I find the right product for me. I didn’t feel as if I was being pressured to buy. Would recommend to a friend or colleague.
Joe, and Frances at the store in Avalon are amazing, my wife and I took our time and tried many combinations of beds. They explained all the features and benefits of our choices. We couldn’t of been more pleased with their knowledge and level of service. Thanks Guys
Had a great experience browsing new mattresses! Joe was so helpful
Their pillows and mattresses are absolutely spectacularly made! Joe, Frances, and Sandra are very friendly to their customers regardless of their background! Excellent customer service!!!
Joe was great at showing us around and spending time answering all our questions! Will be going back!
Brandon and Francis were great. They helped us and let us test out our dream bed. Thank you so much guys!!!
We had a great experience at the Avalon store. Joe explained all the different bed options to include pillows for both side and back sleeping. We are excited to get our new Tempur-pedic and start getting a better night’s sleep.
Frances was incredibly helpful in helping us select the right mattress. The team was very professional and kept everything nice and clean during our visit!
Frances Johnson was very nice and inviting. She made sure to find the perfect mattress for my parents new home. Thank you so much for providing quality customer service!
Joe was amazing. Helpful without being pushy. Very knowledgeable of what beds were best matched for me as a side sleeper. I will strongly consider this purchase and wish there were more sales reps out there like him.
I was very impressed with store and how clean it was. During this pandemic and with the use of personal items like pillows and beds. The only way to know is to try them before you buy. I was happy with being able to try the two items I had researched so long over the internet. Frances Johnson is an amazing employee and took the time to answer all my questions. She even made sure that the pillow I chose was the best for me. I will definitely be back and will buy from this store alone.
Sandra could not have been more patient and friendly and knowledgeable. I’m very impressed with the new store. It is quite inviting.
Super helpful! Love my bed! Always have great specials. Ask for Joey in Alpharetta!
Sandra was extremely helpful! We had no idea about the technology available in a mattress. Highly recommend visiting Tempur-Pedic at the Avalon.
Sandra was very helpful during our visit and helped us find the perfect pillows and mattress for our individual needs!
Worked with Frances Johnson today at the Avalon flagship store. She’s was fabulous. Amiable and an expert of the products. I bought a ProBreeze Medium with an adjustable ergo base.
Frances Johnson provided a wonderful experience at the flagship store at Avalon. My husband and I came to browse and left with a king-size bed. She was not pushy and allowed us to explore the different options from Tempur-Pedic. We were there for a few hours and she was very patient with us during this process. Frances feels like a part of the family!Thank you girl!Nicole
Sandra is very friendly and helpful! Store is amazing! Wonderful experience
Joe provided great customer service. He made me feel at ease and insured that I received only the best best options for my needs.
Went in to get a new mattress and wound up working with Brandon . He was great kind and informative, if I ever am in the market for another mattress I willBe going back to work with Brandon for sure !
Joe Abboud is awesome! We’ve been mattress shopping for over a year. Joe made it fun and was very patient. The Avalon store is so nice. Enjoyed the experience.
Had pleasure of learning tempur pedic. the information shared by Sandra and Joe is really helpful to make the right decision.
Joe and Sandra were awesome!!! Highly recommend this location.
Great Staff, Frances took care of everything for me and see to it that we was comfortable with our selected choice, Thank you Frances!!!