The store has a great selection of home decor options but a lack of employees so lines are always extremely long and getting assistance for rugs and furniture is also a timely event as well. This is early morning weekdays, late afternoon, or weekends, it doesn’t matter.
Ridiculous customer service. Spent over 2 hours shopping to find what we liked for the house, another 20 minutes in line only to spend more time with the representatives trying to figure out the prices for half the items we selected. They had no idea how to handle it so we left most of our items behind....
BAD MANAGER BAD CUSTOMER SERVICETHE WORST HOMEGOODS STORE IVE BEEN TOOthe manager ACCUSED ME OF FOR TRYING TO CHANGE THE PRICE THIS IS RIDICULOUS. They CLEARLY MADE A MISTAKE!Definitely will complain for embarrassing me in front of other clients. And humiliating me just watch the picture.I literally just grabbed a product and went to pay at the cashier and they mocked me.
Love Home Goods always have good staff for the house. I always have a great customer experience, but my last visit the young girl didnt seen to enjoy her job and didnt even care to wrap my candles in papers before baging them. When I asked her to wrap them she caught an attitude.
Consistently a world apart from Lowes down the street on Hwy 9 in AlpharettaTop 5:1) knowledgeable staff2) accuracy of inventory (online)3) updated point of sale check out4) clean store5) lack of attitude when trying to return an item (with a receipt)
Great item selections and some unusual curios. A tad crowded on the weekend, being that its a smaller store in this area.
One of the better home goods got a much bigger selection then the other stores.
I love Home Goods but thus us the singularly slowest most impossible HG store of all time. They never have enough cashiers and they never go fast at all. Every cashier takes 15 minutes per person.
One of my favorite stores.I always find things I did not know I needed.
This store is wonderful! You can find anything you want for your home at good prices. The displays are well done and visually pleasing.
Love Homegoods! Large merchandise selection.
Clean and organized compared to some others
I really like Home Goods for a lot of things but I was looking at their furniture and most of the furniture that I looked at on the floor had damage on it.Not just the ones that were listed as sell as is. I was really disappointed.
Checkout lines leave a lot to be desired; they are very long and slow. Extremely long line and wait at register. Please have more people on weekends to cover the amount of people shopping.
Great inventory with a broad range of styles for everyone’s taste. Staff is very helpful.
This store is one of my favorite place to shop for home goods as well as once in a life time treats...
Very busy on the weekends. If you see something you think you want to buy, get it while you are there. It may be gone if you go back to buy it the next day.
Went to return an item today, I had the receipt on my phone and when I asked the girl if I could I get my return back in a store gift card(a HomeGoods) because my card wasn’t with me she asked the manger rob and he said no. And I explained to her that I wanted it back at least in store credit and she yelled at me and I just moved to a different register. When the other managers came I told them again what I wanted and what happened they agreed with me. The girl at the register just kept disagreeing with me. I’m never combing back if they keep having people like her there. Can’t return anything without getting an attitude! I wish I could give this place 0 stars!!
Had to return something today and I had forgotten my receipt and I know I was going to get store credit, the manager Paula gave me an attitude for not having it, kept asking whyI didn’t have it and overall mean. Never coming back. Plus the lines are too long with cashiers with attitudes !!!
Great experience, selection, prices!!
I was a Amazing experience, Amazing Staff I was very excited Rob the store manager happen to present at the time,to assist me personally top-tier costumer service, glad thisy location...
This was my first time visiting this store, it was a little chaotic as far as organization is concerned - but there were some interesting deals on great name brands. If you have the time time to look around its worth the visit!
I love this store!
Great Store with lots of different goods and a really nice customer service expirience
Excellent customer service and people !!!Amazing products plus organized to the9s !!!! 😃😮👍👍 🌟🌟🌟🌟🌟
Well stocked great prices. Needed more peeps doing checkout
Aisles were super full with carts, and pillows everywhere.
The store is always well stocked,the lamps arent but everything else in the store is and very clean ..Employees are Great @!
The store was very clean and friendly associate
Great customer service, awasome prices, kind knowledgeable people
Normally this is a fave place of mine for casual shopping. While they are being conscientious about distancing and masks, the aisles are scant. Nothing special going on. A sign of the times.
Crowded but line went fast. Bought some UGG sheets.
Great! A lot of stuff. Prices good. Cashiers are friendly. Masks are enforced.
Great, loved it.
Just good selection of household goods
Well organized and stocked though Im sure before Corona it was better. I appreciate people practicing social distancing, customs and associates.
Great stop to find odd knicks and knacks. There is a lot of selection for various items for the home. In addition, this location sells a large assortment of specialized food products. Many of which are organic or natural. If youre someone who is interested in checking out an entire store dedicated to the furnishing of your home, this is a great place to check out.Great service. Albeit a bit cramped at times.
Good choices....
Always clean and great selection!!
One of the best stores in the area.
Pretty good selection. Not as organized as hobby lobby or Michaels but prices are comparable. Lines can be long but they had several cashiers so wait wasnt too bad.
Horrible customer service! The manager’s attitude is very disgusting and nasty
Great products
ABSOLUTELY THE WORST CUSTOMER SERVICE EXPERIENCE EVER! MARY WAS OBTRUSIVELY A HOT MESS!
You can find variety for home decor
Nice store with good selections of goods and paints for a house
The Alpharetta store has a great selection and the merchandise is constantly changing.Excellent prices and good quality as well.A great place to poke around ...you never know what youll find.Yes the shelves are bulging with stuff and the aisles are pokey but its like an Aladdin cave.I love it !
Its a big Homewood with a lot of stuff. My wife and I always shop home stuff from here.
Its sad they dont deliver their huge furniture. Basically, I have to go through a third party before I can have their furniture delivered to me.This is a whole lot of stress. They can as well incorporate the delivery company and add the fee to ones purchase. I saw a bed head that I love but it cant fit into my Sudan car.
Good selection but too much stuff crammed onto the sales floor the isles were too tight and when you grabbed something off the shelf other items come flying at you. Thanks to the gentleman with the quick reflexes that caught the home good that was stacked on top of 5 other things. Sales people should organize the items a bit better makes the place look cluttered more than usually compared to other stores I’ve been in.
Great prices and good social distancing need to require customers to wear a mask
For the first time, I observed, while sitting on a chair, the store needs a thorough cleaning. Some racks were on wheels and underneath was inches of dirt. Did not expect that much of uncleanliness in a store of repute. Otherwise, the experience and customer service was excellent.
Clean, well marked one way direction for social distance, and nice variety of items
My Favorite HomeGoods Location...always has the best items..
I love home goods! This is definitely not my favorite location, but they have lots of great finds.
It was awful. The Isles have too many things in them for people to move around easily. The lines were long at this point Ive been in line for 10 minutes and Im nowhere near the cashier so undermanned overcrowded.
Always a favorite!
Very nice store. Found cheaper items than their competitors. From now on, Ill come here first!
Miserable place to shop. Love HomeGoods ..this location has unhappy miserable people ...if you hate your job this much there may be a problem.
Plan to spend some time here. Theres so much to see. Hope theyre around s long time. Store is well organized, staff is friendly. Youll certainly find lots youll want to take home.
A great place to get home furnishings at a reasonable price. Staff are helpful and the stock rotates regularly. A good selection of rugs and incidental furniture as well art work and lamps. They also stock bedding and many ornaments to fill the home.
Line backed up to the middle of store. I understand but the female manager wouldnt help her employees ring. When a customer said to the manager to help work a register she argued about how a employee didnt show up. She said her job was to manage not work a register. Waited 45 minutes in line. I know why her employee didnt come to work..it probably was her management style that ran her off.
I love homegoods but this location is overstocked. Cannot get through the aisles.. boxes everywhere, big metal carts blocking lanes. Last time I visited we kept hearing glass breaking all throughout the store. Because of how cramped it is, it doesnt surprise me that people kept knocking stuff over. One of the workers knocked over a lamp while she was cleaning up something else that had been knocked over. I will still visit, but hope that this stores shapes up.
I really enjoy this store. It has varied offerings from Candy to Pets. Nice selection of Cat and Dog Beds. Very reasonable and well built Cat Trees. Much less expensive than Petsmart and higher quality. Great collection of many things for the home from Kitched to Bed to Bath. Great prices too.
They count the number of ppl in the store which is nice but didnt find much I liked it
This place is great if youre someone just out to shop with nothing in particular youre looking for. This, of course, is not something I do. Ever. Theres very little organization or obvious merchandising. I remarked to my wife that its a professional yard sale and she wholeheartedly agreed.But if youre a woman Im sure its great!
In the store at North Point not one working restroom, not a mens, womens or employee..said everyone has to go to Michaels a single adult is one thing but loyal mothers with children shouldnt be inconvenienced...looked like it had been like that for sometime.
I love their decor 😍
Variety of household and everyday items. Some unique items. Best selection of dog beds!
I mostly purchase kitchen and Decor stuff here .
Almost always a good deal or good find. Dont necessarily think youll just pop in and out though. While the store is generally well organized, theres just so much stuff there that it may take some searching to find that item you need or that fits your home. But...find it you will
I love this place. But the manager of the store is soo rude. I inquired with him about one carpet which i was interested buying and instead of answering to my question he said buy it if you want else i dont have answer.
Very nice items with best price for our Home decoration and routines work
Always something new. Returns are hassle free with the receipt. I just love their prices.
Love this place. Great shopping
Nice place to shop the Kitchen cookware dinner plate
It was very messy.
Never returned back anything, so friendly cashiers affordable prices and you can find unique items there
HomeGoods in Blueridge! 👍
Searching and searching but finally found the perfect mirror.
Good selection, checkout lines too long
Good selection
Could not pay for items, the line went to the back of the store.
Coming to the store with my wife yay seeing the Joy on her face when she finds what she wants priceless getting the bill yay
If I could, I would rate the Alpharetta Home Goods location -5. I had a return to make, I walk into the store at 9pm. One of the ladies who worked there very rudely said “Do you know what time it is?”. Is that how you welcome your customers? I said, 9pm. She said, we are about to close so stand in the line, I said I needed 5 mins to pick up an item, I’ll be right back as the store closes at 9:30pm. So I went in but didn’t find what I was looking for so I came and stood in the line. It was about 9:10pm. There were 2 customers at 2 counters and one counter was open and the same lady was standing there. I thought she didn’t see me, so she didn’t call me so I just walked up to her. To my dismay, she said, “Did I call you?”. At that point I could tell she was disriminating against me. She didn’t take my returns. I was humiliated while entering and leaving the store. This was unwarranted for. I left the store and came back in to talk complain about her and found out she herself was the manager. When I confronted her, she said, did I say that? She did apologize at the end but after I retaliated. This is not how you should be treating your customers!
Even though some employees are rude the best person out of all that has a good smile, good attitude and very quick and helpful when when you need him is Sam. This is not a joke for anyone that is looking to shop here be sure to ask or look out for Sam hes a good young feller indeed.
Sam is like my personal expert when it comes to shopping here. Keep up the good work. One of my favorite stores when shopping for accent furnitures.
I wish it was one in Columbus Georgia. Whenever we are in Alpharetta we stop in and buy something.
Great prices but always chaotic and sometimes areas are a mess. But you can find plenty of great items at great prices
The very best Home goods I have ever been in!
Love to visit Home Goods stores. Awesome
Great furniture and decor pieces for its value.