Look for Scott the General Manager.He will take great care of you and be sure to remember who you are. He will greet you professionally and be sure to remember you within your future visits to this location.If Scott isn’t available, his staff is just as good. Trained by the best management I’ve worked with.Scott knows what he’s doing so his employees will sure be able to take care of your needs and assist! Happy to recommend this location and team!

Computer was zapped when we plugged in at local hotel. Had to buy a new one ASAP and got there an hour before close. We were helped and didnt feel rushed at all. Had our puppy and other dog with us and no one made us feel bad since this was an emergency situation. Although we ended up being there after close picking a computer, we didnt feel rushed. I am giving a shout out to DJ for his great customer service and help that day. The only reason I gave 4 stars is the lack of inventory they had to select from.

Successful search for item we needed to replace at home! We had visited the store last week, but they were so busy we could not get help. Today it was a different story (so glad we went again)! Wonderful assistance by an employee who answered all of our questions, knew his products quite thoroughly, provided comparisons between products, showed us items on sale, and made us extremely happy. Thanks Best Buy.

Usually Best Buy locations offer good customer service and solid recommendations for products you are interested in. However, I am not convinced that this Alpharetta location is the best one to go to. I was in the market for new headphones and browsed before I asked for help. The 1st issue was that the stock was so incredibly low, you could not even see a quarter of the products they had. I still chose to stick around because if I could simply order, once they get a shipment, to pick it up later and that would be fine. Except there was no one on the floor to ask for help and unlock the case. I went up to the computer station to ask and the man said he can radio someone to meet me in the headphone department. 30min later I am still by myself. So I ask again and the man said I radioed, Im not sure where they are. I literally couldnt even give them my money because no one was there to unlock the case. It was disappointing, but I just went on my phone and bought headphones from the brands website. Oh well Best Buy, couldve had my money

I have been to multiple bb locations and this one tops them all. I struggled to find my receipt for an exchange and the two customer service reps were very patient with me while I figured out where it was. When it was time to pay my debit card kept oddly declining and they were patient still while I realized that I was locking my card when I didnt know. They made me fell welcome and not like a nuisance. This will always be our go to location!

Over the past few days, I walked into Best buy to purchase a laptop and to return two of them because one had an issue and the other, I just did not want. Anyway, I had the greatest experience Ive ever had at this store. Usually, my experiences are just kinda blahh because no one ever asks if I need help, its usually me who has to find an associate to help me, but that changed when I met Zack, John, and Michael. These guys are the absolute best! They delivered on everything that I wanted to experience in customer service! They were friendly, professional, and very patient with me. I had them to repeat certain things a few times because Im just not tech savvy and wasnt quite getting it, and they patiently and politely walked me through everything until they were sure that I got it. Each of them brought something very special that added to my wonderful and unforgettable experience and I left feeling very special and even more knowledgeable, than when I walked in! Thats the kind of customer service that look for when I walk into any store, and it will definitely keep me coming back and supporting the business. John, Zack, and Michael...Thank you guys so much for going the extra mile for me and for just treating me like I matter! I will be looking for you all when I come back.

Its convenient for making in store electronics purchases. Especially good when I want a good deal on a new video game.

Very well-maintained Best Buy. Customer service is very kind. I went to go check their home entertainment systems and they let me try out the speakers. They’re not pushy at all. Also a good layout of the store.

Once we found a salesperson, we got very good and friendly service.

Excellent service!!I purchased my item online & chose the curbside pickup option. It said my order would be ready in about an hour but I would receive updates via text. I was 20 mins from the store so I just decided to start heading that way.Half way there I got a text saying my order was ready. Checked in using instructions in the text once I arrived. Had my item in hand less than 4 mins later w/o ever leaving my car.Seamless process from start to finish + exceeded all expectations = 11 out of 10 experience for this 1st timer here 🙂Well done guys. Definitely earned a repeat customer today👍

I was in-and-out of this Best Buy in 10 minutes getting exactly what I needed. It was just such a joy. Not only that, Sage one of the customer service reps, engaged me in a conversation about the environment. She saw my name was Momma nature. It was just so delightful. I invited her to hear me speak on the environment September 14th at 7 oclock at Autrey Mill Nature Preserve. So this is the fine quality of personnel Best Buy hires.

I ordered a stove and 6 times they came and they said they can’t do they shouldn’t be selling high end stoves. Best Buy is dumpy don’t order from the store. If I had a choice i would rate this place 0 or below This place is so dumpy. Again I reapeat don’t order for best buy👇👇👇👇👇👇

After a rather disappointing delivery experience with an 82 TV I was blown away by the service provided by Jeffrey. He went over and above to rectify the situation and helped Best Buy keep a very frequent customer. Very happy with the Alpharetta Best Buy, highly recommended.

Went in to buy a TV. I just needed help comparing two models I have already selected online.It took forever to actually get helpBut I love my new TV

We had a great experience purchasing a new I phone for my husband. The young man that helped us was very courteous and answered all our questions.

I went in to purchase printer ink and to speak with someone about an issue that I was having with my phone. I took it to the geek squad counter and the young lady was able to fix my problem. Kudos to the Geek Squad.

Real amazing everyone was very helpful and knowledgeable. They answered all of my questions and helped me to find the best product for me.

Worst delivery service ever I promise you. Trash you won’t get your stuff then they say no refund.

My go to store for any electronic or gadgets or appliances needs. Very good customer service. Happy with all my purchases here.

Great selection. Semi helpful people. It is what you expect.

The place was very busy! However, still did not take too long for what I came to get. GREAT selection of labtops!! Awesome prices aswell!

Zero stars would be more appropriate.Twice this fall I made appointments via Apple Support for “iPhone battery replacement” at Best Buy in Alpharetta, GA.The first time I arrived to be told “the guy who replaces batteries isn’t here today (called in sick)”. I chalked that up to bad luck - and wondered why nobody contacted me to save me a trip and reschedule.The second time I arrived for my appointment and was told “we don’t have anyone to do iPhone battery replacement on weekends” - despite taking my appointment specifically for a battery replacement. This wasn’t just bad luck anymore.The Geek Squad department manager said Best Buy isn’t provided with (Apple) customer info so they could not call and warn us. Frustrating experience.tl;dr - if you need Apple device repairs like phone battery replacement, do yourself a favor and book the service appointment at the Avalon Apple store that is a couple miles away.

Good store. Has everything you can imagine. From Google products to Apple products to TVs to refrigerators to home security.

The store was jammed packed full of stuff so bad that it was hard to get around in the place. I pre-ordered my items and while the app said it would be ready in about an hour, I waited 4 hours just to be sure. Got there and had to wait for another 2 hours just to find out that one of the items wasnt in stock after all. All this after driving 2 hours to get to the store that had my item in stock! Highly frustrated!

Best Buy has lost my business due to unethical business practices.I ordered an M1 MacBook air for pickup. This is my fifth BTW. These A*holes automatically added a 3 Month Antivirus subscription to my order for $14.99.Im not sure what brain surgeon over at corporate thinks these kinds of shenanigans are a good idea. Going forward Ill just shop at Amazon or the apple store.

Vasef Sajid went above and beyond to assist me with my TV purchase and delivery. This branch is incredibly lucky to have him working for them.

Fast and easy. I went to get a cable modem router. I turned in my old equipment in for recycling and got a 15% discount on my new device. It was easy. Went in and came out in around 15-20 minutes.

Great place to buy electronics or appliances. If you have their credit card they offer 12 or 18 month free financing as long as you pay it off on time.

The Store Associates were all very friendly, knowledgeable, and helpful. I greatly appreciate their outstanding service.The hair-challenged Manager behind the Counter near the Printers was very rude. I may not shop there in the future because of his rudeness.

Why is best buy weighing in on politics?I will never spend my hard earned money at Best Buy again. Im sure a person has to have an ID to get a job at Best Buy. I bet Best Buy also has certain hours that employees have to show up for every week. How is it different?

Loved as as the staff was super efficient in helping me get the right model...

If youre looking for information on a PC, go see Eric! He is super informative and very nice. Took the time to go through different computers and their specs. Made me feel like I was the only customer in the store.

I like Best Buy stores, but I am disappointed with the lack of interest and enthusiasm from store associates at this location. Every time I visit this store I get the impression I am bothering someone. There is a stark difference in customer service attitude compared to an Apple store.

It was close to closing time, to along time to get help. Made purchase any way

Fantastic customer service. Best buy always provides such an excellent experience Everytime I go. Even if I am just looking I am often asked if I have any questions or need help comparing products. Even when the store is packed they manage to ask each and every customer how they are doing, what they are looking for, and if they need help finding anything. Always quick and efficient checkout and almost always fully stocked. They have a very impressive collection of electronics covering every price range and feature. I highly recommend best buy if you are unsure about what electronic device would be best for your particular home setup. Tv, speakers, smart home, appliances, gaming. Everything. 10/10

They have plenty of stock. The employees are pleasant and knowledgeable. You can recycle electronics and lightbulbs as well as exchange Soda Stream cartridges.

Madison in the Apple department was SO helpful. She did fantastic at explains things to me and helping me choose which iPad best suited my life style.

Excellent customer service. Manager is friendly and accessible. All the latest toys are in stock!

Some of the best service I have received!!! Romina was super helpful!!! Highly recommend.

Quick online purchase and easy in-store pickup. Good place to buy your electronic needs, especially that computer for Junior or Sis.

This BestBuy location has excellent Magnolia people. Very knowledgable. I visited other locations and the sellers there didnt know what a balanced interconnect was. Here - a different story. They know audiophile gear very well. Once in a while you get lucky on prices for discontinued gear. I got a brand new looking REL S/3 sub for just $800! a $1,200 or more discount. Granted, there was no box, manual or other accessories, but I dont care.Such deal happen seldom, though. May be once every 2-3 years.

The customer service was top notch, and it took no time at all!

I took my sons laptop to get it fixed. Frank from Geek Squad called later and gave me lots of information. Beside being informative, I felt that he was truly invested in getting this fixed for my son. Thank you!

Good staff 👍. lot of options. good deals.

Before we made our appointment, we called to be sure they had a screen for our iphone to do a screen repair. They confirmed that they did and would “take care of us”. We show up to our appointment and the guy said they didn’t have a screen. Complete waste of time!!!

They have some really good salesmen at this location 😅

I purchased almost $30,000.00 dollars in equipment from Desota Gilmore in their magnolia theater dept for my lake house. This was the single worst experience I have had with a retailer in my life. I placed a single pretty simple order for multiple televisions and Sonos speakers as well as outdoor speakers for my backyard.I received no less than 50 emails from bestbuy telling me either my order has been canceled, reordered and installation dates were being moved significantly later than promised and I never changed my initial order once. Installation dates were missed where no one showed up or called. Everything was supposed to be delivered and installed in 2 days. Geek squad people came with 1 Sonos speaker out of an order of many and had to come back 3 additional times. Technicians showed up without the proper wiring to install the outdoor speakers and they were there specifically to install the speakers, key Sonos components required to attach the system To my existing whole house speakers are back ordered and Mr. Gilmore was aware they were impossible to get but still sold me the other equipment and had the geek squad guys show up any way with no way to make the system work as originally promised. There were components that I never got that I have been unable to get a refund for after a month of trying. I was promised a 2000.00 refund for all of their screw ups that was never paid.I asked Mr Gilmore at least 10 times by phone and text to send me the phone number of, or have his manager call me because Best-buy stores are not accepting outside calls and he ignored everyone of of those requests. My location is several hours away from his store and during COVID I have elected not to make the drive and go in person.There are many other horrific things that happened that I just don’t have time to put hereMy only advise is that if you go in to the alpharetta store and someone named Desota Gilmore try’s to help you run, don’t walk away.

They were slightly slow to help me but all in all it was good place to shop. They did come help me and the guy knew what he was talking about. You can’t get people now days to know what there selling.

I had a horrible experience. Bought a washing machine on Saturday, delivery was scheduled for Monday. They claim that the truck broke down and had to reschedule it. Today is Wednesday and after 5 phone calls, I still do not have a delivery date, not even an estimate. If you are not walking out with something you bought from them, do not do it. Their logistics department is useless.

I went to the store with a work laptop related problem. The Geek Squad at this store were amazing, they spent an hour trying to help me out and figure what my options were. I recommend this store.

I took my ipad in. Only a couple years old and babied but the screen is dying. The tech said it would cost as much to replace the item(s) as getting a new one.He then told me if I went to an apple store to trade mine in, I could get additional credits. No charge.He gave me faith in humanity today and Beat Buy will be my first stop when Im shopping electronics!

Walked around for 15 minutes in the laptop section and couldn’t find anyone so I walked around the store and asked two guys for help, I’m kind of shy, but I said excuse me and even though I was standing in front of them they brushed passed me. So I ask the guy at the entrance for help and he calls over lap top advisor Matt who was not super helpful. I wanted to buy a brand new laptop for work and he points out one and doesn’t really take me through features. He also didn’t recommend any other laptops. He didn’t seem very enthusiastic or like he cared about what I bought. They gave me a $50 discount but It doesn’t really make me feel better considering that I’m not even sure if I bought a lap top that has the best performance for what I want to do with it. Honestly thanks for nothing.

Someone is always there to help you find what it is that you need.

Its best buy what more can I say

Only here for curbside pickup which was convenient, efficient, and quite speedy. Best Buy staff brought item I purchased to my car within 4 minutes of parking.

I was having an issue with my Roku and I can’t get any help from Roku at all. I decided to call the store, because this is where I purchased it. When the sales associate couldn’t help me he sent me to the technical department. The guy was rude and somehow we were disconnected. He had my number and didn’t even try to call me back.

Good customer service, building is old and needs to be updated

Good service, terrible inventory and prices. A true testament to way retail is dying.

Have folks ready to assist in any area of the store. Definitely have knowledgeable folks in Computers, TV, Audio systems and all sorts of cables. There assortment of home appliances is also impressive. Alpharetta location is my first choice to compare different brands.

Great selection only electronics!

Very attentive, friendly staff. Always helpful. Even had disposable masks in case you forgot yours!

Excellent Magnolia room!! Filled with upscale audio gear

Great Best Buy especially for camera buffs. Lots of lenses, cameras, and equipment. Very friendly and helpful staff. Nice clean store.

The young computer sales associate helped me so much with my laptop purchase. He was very knowledgeable with the latest and greatest in the video game hardware industry. We spent a good 10 mins go over all the top-line models before I made my choice. I absolutely love my purchase

I went to buy a washer and dryer. I stood there for 15 mins. No one offered to assist me. 3 people were helping 1 person. They saw me. I was the only other customer in the washer and dryer section.

I wanted to write this review today to recognize Marcus. My boyfriend and I went in today around 1:30 where we were kindly approached by Marcus. He was upbeat and I could tell that he wanted to help us - You just ‘know’ the difference between wanting to help and not wanting to be bothered. Marcus was helpful. He may not remember this but we told him what we needed when he asked if we needed help and he offered to walk with us to open the locked door so that we would not have to wait in line. It was simple but it was ultimately his personality that shined through. I appreciated his upbeat charisma and willingness. We had a great experience.

Good store to purchase consumer electronics and prepaid sim cards in Atlanta.

My mobile phones screen protector cracked while I was traveling, and I stopped by to get a replacement, as it had come from Best Buy. The woman in the mobile phone section was helpful and applied the new protector for me, knowing Id be on the road the remainder of the day. I appreciated this!

I dont particularly remember this visit but Best Buy is usually pretty awesome. Nothing negative from my memory sticks out.

Big help from knowledgeable people.

It is a local store well organized good service but lacks higher end technology inventory.

I love going in here lots of cool stuff.

Nice and knowledgeable staff and pretty organized store. We always get our appliances and tvs here.

There was nothing wrong with this visit! We were able to easily find what we were looking for, alert an assistant in the area that the product was what we wanted, and get it! Since it was heavy, it was taken out to the front and put in the back of our car like it was nothing. A great experience overall.

Great espresso machine selection! Better than Amazons.

Got what I needed. Quick & fast

All in one PC! Picked it up. In and out quickly.

Placed an order for curbside pick up at 3pm Sunday. Said it would be ready in approximately 1 hour. Was disappointed it was not ready until the next day since the store was far from me and I drove out there. But understandable with all the after Christmas shopping they have to handle. Once my order was ready, curbside pick up was very easy and took less than 10 minutes.

Went to the Geek Squad section, and usually have no problems with them but did meet an unfortunate someone that wasn’t very polite. Nor gave me time to explain thoroughly what service I was requesting so he did it wrong the first time and a whole thing, I had to wait for them to refund me and do it differently. Otherwise great place.

Camera guys are very knowledgable and provided great service. I didnt know that they provide free classes on DSLR cameras on particular evenings. I have purchased phones, TV and other items from this store as well. Overall no complaints! Weekends and festival time the store gets really crowded so plan accordingly.

Fair prices on televisions. Under staffed. Good selection of laptops and computers.

I bought a TV about a week ago and turns out it was defective. I emailed the store and the manager said i could do an even exchange. I brought it in and had such an easy experience. Every time I come in, the staff are friendly and helpful.

The employees are extremely helpful and knowledgeable.

This is a great place to buy a computer, and I highly recommend seeing Eric in the computer department. He knew the answers to all of my questions, and I walked out of there with a great new laptop today.

Great selection of products, very helpful employees, very personable and willing to talk with you about your individual needs as a consumer. The displays were good and fairly informative. We were there to look at computers so that was the main focus of my visit. I didnt really deal with much of the rest of the store. But from what I saw, its a nice store.

I came in for an open box unlocked phone which I bought online and what was inside was a verizon phone. Marcus was helpful in making sure I walked away a happy customer and Im glad he was there to help smooth out the item.

Very helpful employees. Not trying to sell me anything but genuinely trying to help me whether it is for a curbside pickup or purchases in the store, it is always a positive experience no matter how busy they are.

I went to get a switch game and found the isle completely wiped out. One of the sales people informed me that the games were up by the registers. I went to the register got my game. Wanted to let people know the games are not on the isle unless its a discount game.

We waited around for 15 minutes for help in the cell phone area. A Samsung rep came over and greeted us. She was very knowledgeable and excellent to work with. Very impressed.

Magnolia home theater service is the worst. Please look elsewhere for this service. I called to get someone to come out to service my home theater that they installed. It has been two weeks and they have not responded. However they immediately informed me that it will be a $150 service charge to come out. 😡

Supply chain issues are obvious reason for severe out of stock.

Liars and thieves. I will never use best buy again.

Thank you to the management of the Alpharetta Best Buy. I had a product I recently won as a prize and, even though it wasnt purchased at Best Buy, they gave me a store credit. Im happy to report I quickly used that credit to purchase a Fitbit product. I really appreciate the great customer service.

I stopped going to Best Buy years ago, when I stopped buying DVDs and CDs. I have gone to them during the pandemic because they have a surprisingly good inventory on a wide variety of goods, and their curbside pickup is quick and easy. They also run some better deals than expected. They have become a suprising go to over the last 6 months!

Yet to be disappointed.Theres always good sales going on.

Very poor delivery service. Three days in a row I received a notice saying my package would arrive that night. The last notice was three days. Best Buy has told me its not their problem. Not getting much help from delivery co. Bottom line i dont have my package that was promised for 5 days agoFollow up. Best Buy resolved my issue. Picked up a tablet at the store. Arranged to return the missing tablet is it shows up.

Good clean layout and very attentive staff but will also leave you alone if you just want to browse.

Good selection. Kind of wish they sold 3070 in store but I get that its in high demand. If only I could snag one on the website

Water over 20 minute to be waited on. I just gave up and left.

I was looking for a docking station... I walked in, a rep greeted me, showed me my options, and did not pressure me to buy the most expensive one. Have me the pros and cons, asked me about my set up, and gave me options. Paid for my stuff in the pc area and walked out. Quick and easy.