Manny and Amy helped immensely. They were very knowledgeable, and helped us find the best deal possible for 3 phones and 3 tablets. They seamlessly transferred us from T-Mobile, after a negative experience at the T-Mobile store nearby. The plan with Verizon is also a lot cheaper than we were paying with T-Mobile. We immediately went to Verizon and everyone there was very friendly and happy to help! We had a wonderful experience there, and I would also recommend this store not only because of the customer service, but it is also a corporate store. 5 Stars!

My cell went down. And the sweet young lady fixed it for me. Took it to another Verizon and he didnt no what to do. So I took it where I always go airport rd. They know what there doing.

My brother and I visited this location this morning. My brother needed a new flip-phone.Kevin, the manager helped us. I let Kevin know my brother was hearing and sight impaired. He showed us the flip phones on their shelf and pointed out the one which was closest to the operating functions of the one being replaced, so it would be easier for my brother to use. His attentiveness, caring and and expertise is really appreciated by my brother and myself. Thanks Kevin for all your help and understanding of what would be the best replacement phone for my brother...I know it made his world much brighter and less stressful.

I switched from Sprint to Verizon recently, had trouble starting iMessage on the new phone due to porting time and issues with that. The manager, Samantha was extremely patient, caring and helpful. Im glad I switched over for service like this. It finally works now, thank you for going above and beyond Sam.

This is a cooperate store, I highly recommend shopping at cooperate stores versus authorized retailers. Over the years my experiences have taught me that the A.R. stores tend to try and up-sell you on nonsense and try to take advantage of people. Cooperate stores have scheduling available and take you in order via a tablet.

I have tried to contact Verizon countless times on the phone and it was a disaster. I went to the location at Lehigh Valley Mall and it was even worse. The team at this location is amazing. They make you feel welcomed from the second you enter the store. They helped me with an awesome attitude and finally I am on my way to solve my issues! Thank you so much!

Its not right when they sell something with a warranty that they do not cover or care how you get what you need. If its under warranty they should take care of it.

Very friendly and helpful staff. Patient and knowledgeable.

Excellent customer service!! Just went in and switched from T-Mobile and it only took a second. They were very helpful and knowledgeable. Verizon hands down is the #1 wireless service in all catagories!

This place is great. Havent had many times to visit with Covid but the team was great setting up a new line and getting everyone checked out quickly.

Lady was very helpful and courteous with a smile

Very helpful was in and out of the store in no time. Had to get a charger.

You need to wait and wait they dont have people working .

I wish I could give less than 1 star. They do not care to help what so ever. Just want the money, and nothing else.

This is the Allentown, PA, corporate store I, go to when Im not home in Somers Point, NJ. Knowledgeable workers.

In general, a helpful and well-trained staff except for one sloppy, sweaty, heavy-set guy who was a smart-aleck more intent on finding excuses than actually being helpful.

Manuel helped me a lot! Very funny guy, made me feel assured that the choice I made was great. He gave me a lot of options and did his best to give me as much as he could for my budget. I am happy with my choice!

If you are going to look at a phone it tablet, dont waste your time they have a very, very small selection out. Like 3 different phones.

Just ok. 5.38 for a bacon cheese burger. Fake bacon, no lettuce, no tomato, no ketchup, no mayo and no pickles.

Not one bad experience, great job guys...

Customer service was amazing and everybody who works there is really nice.

Very good service fast service very professional and very satisfied answered all my questions I was in-and-out very quickly

Unfortunately I forget who I’m complimenting but I’ll do my best to at least describe the situation from about a week ago.I showed up with my father to potentially get him a new phone. He has an older android phone that was giving him problems with the screen going dark for what seemed like no reason.There was a gentleman with a short beard that approached us. I initially had the intention of picking him out an iPhone but my elderly father wasn’t keen on how much they cost.The associate than took us to phones my father was more familiar with. It was at this time we started discussing more in depth what was happening to my fathers phone.What the associate discovered was that my fathers phone had gotten a software update and it changed some settings. He then switched some options around on my fathers phone and just like that.. the problem was fixed.He could have sold us something my father didn’t need. Instead he helped us resolve the issue without charge.Thank you whoever you are for your true customer service professionalism

Very bad customer service at this store. Go elsewhere.

I had a 1pm appointment and there was 3 employees just talking. I waited 10 minutes and finally decided to leave. They lost a $500 sale. Considering going to another provider.

Verizon is great they help you with everything I had a tablet and they helped me set it up in 123

As always, a helpful staff when I need someone.

Excellent help by Derek!

Horrible experience! I have been with Verizon for almost 5 years, I never can get a deal. Even I told the guy about cancel my plan and go to another company they dont say anything. They let me walked away.

They are the best very polite very good very helpful I give them 5 stars they deserve it

The person I delt with was very knowledgeable

Just paid a bill

Went in to replace my broken phone. Jason greeted me at the door and got me in and out in less than 10 minutes. He didnt force accessories on me or pressure me into additional services. He didnt even attempt to talk me into a more expensive phone. He simply got me the phone I wanted and sent me on my way. This store needs more Jasons!!!!!! Good guy, ask for him!

Went to ask questions about current phone issues, they were addressed and became interested in new phone only to find they are oos, no date to find out when they will be back in stock.

Haphazard check-in process; used to be more thorough and customer friendly. Waited quite a while to be acknowledged. Two different prices on two visits a few days apart. Moved to T- Mobile to avoid data fees.

I understand it is COVID time, everyone is stressed, and there are tough regulations to abide by. Yesterday I visited this store with my elderly parents to help them upgrade their phones and potentially their plan. We were unable to be assisted outside or inside the store. The associates devices only check people in outside the store and they can only show a small photo inside the store as all devices are removed from public interaction. You are an internet provider and your devices do not work outside the door? You are providing everyone and their mother internet assistance right now, like how is that even possible? We were told to start researching phones on our own outside the store until we could enter one-by-one. I sent my mother inside alone to ask a simple question, the difference between 2 models of smartphone. The associate could not explain the difference to her. He told her to look it up online, purchase, but do curbside pickup. My father was terrified to enter the store alone to choose his first smartphone and refused. My parents were also nervous about entering the store without each other to determine the details and cost of their plan; they are on the same plan. We were offered water outside the store while we waited. My parents were treated as a nuisance, unintelligible and too slow to be serviced by this store. It was both embarrasing and degrading; they know they need help and were relying on experts for assistance. This whole experience does not even make sense. It really appeared the store was overwhelmed, the staff was improperly trained, and/or the associates working were not interested in doing so on Monday. I am appalled and disgusted with our experience. I will not recommend this store to anyone and will be sure to share my latest experience with everyone I know.We left and were expertly guided IN UNDER ONE HOUR through phone options, plan options, choosing phones, and setting the new phones up by another establishment. My parents were treated with respect, kindness and patience. That is quality customer service.

Went to Verizon because I was having trouble with my phone and tablet. While the tablet was easily fixed because they had an issue a few days before, my phone was on its last legs. So the gentleman who helped me was able to set me up with a new phone, no money down and very low monthly payment and 4x the memory that I currently had. They always have great customer service when I go there. I would highly recommend!

Manny and the rest of the staff were so kind and helpful!

Was in and out very quickly

Friendly, knowledgable staff. Short wait. Professional. Store is clean and well laid out. Would be better if phones and devices had visible price tags.

I just want to say thank you again to Crystal! She took the time to answer all my questions, cleaned the lightning connection on my phone and replaced the SIM card for me. Very pleasant experience and exceptional customer service!

Great service extremely friendly staff answered all of our questions. Took care of everything in a timely manner

Do not know the Reps name. Maybe Ill find out when I check the receipt but he was very good at what he does. Been with Verizon over 15 years, he by far was definitely the most knowledgeable.

The last three times I have been to this store, the staff have been very friendly and helpful. They have a large selection of phones and accessories along with other wireless products like tablets. The staff always seems to have very good product knowledge and are informed of the running specials and sales, if the sales person doesnt have an answer, they can find it quickly. I prefer this store over the website, customer service by phone, or the Verizon store closest to me. I would recommend this store to others.

Very friendly people

Great customer service. My rep John was just great. Attended to all my needs and made me feel like I was the most important person there.

Pretty good experience for a Verizon store. The consultant was helpful, though very pushy on accessories, which is normal. One recommendation Id make is that at a store where customers are how spending or committing to spend over $1,000 and sometimes spend an hour or more at the store, offer some water or coffee. Verizon is a higher end mobile phone provider and should at least offer some comfort amenities since people are spending a long time in the store.

Quick service and a very knowledgeable tech. I am a retired IT tech myself and I know if someone is faking it. Got us the best price for our new Pixel phones. Yes!

I cannot recall my sales reps name, but he was fantastic!! Really cared about his customers, but also very very conscious on not wasting their time. Thank you so much for your help!

Kevin was amazing! Set everything up with such ease. Will definitely be recommending him!

Had to wait for 12 minutes once signed in.Fast service once my turn was called

Fast, friendly service, and knowledgeable people. Good place to go for help, services and products.

I went into the store knowing pretty much what we wanted. My hubby had broken his phone, we needed a replacement and a new otterbox. We were greeted and helped right away. Told the rep what phone we wanted, made chit chat and he proceeded to try to sell us all kinds of items. We looked and I told him we were good. All we wanted was the phone and case. He said ok Ill go get the phone, comes out with papers on prices of other things we had said we didnt want. I again said no, I just want the phone. He finally went and got it. Came out, gave me the total, and I paid. I asked if he would help me set up my phone and his answer was no, you can do it on your own. At this point I looked and saw another rep helping someone set up their phone. Customer service should be better than it was. Verizon has always helped, this guy was just pushy and when he didnt get the extra sales was done

It could have been better. Guy was pleasant, but checked his watch every 3-4 minutes.😒. No. Thanks.

Such a bed place, horrible service. They dont want to help with anything because of covid 19.Avoid this place if you can, please.

We were helped by the salesperson Jason. He worked with us to determine what our needs were and did not push us to purchase something we did not need. He is a great Verizon employee.

Non-existent service - poor product demo models

Very helpful with purchasing my first Apple Watch.

This is a corporate-owned store, and the few sales people that waited on us realized there was not going to be a question of a sale walked off, in search of someone else to help.Never seen rude people like this before, would definitely affect my decision to come back to this store to make a purchase, plain and simple.

Samantha was outstanding. Identified problem and showed me how to correct t it if it happens again. Very professional and patient.

Be VERY careful here; employees will begin with one price for an item, misquote you for the same item, correct themselves and quote yet another price, settle on a price with you, then send you out the door with the wrong item. To make everything “better,” they’ll make you drive all the way back in the morning to swap out the item for the correct one AND charge you for their mistake. C’mon guys, train your employees a little better. And if you lie to a customer, make a series of mistakes, and seriously inconvenience a customer, swallow the cost to make up for it. #fail

This is not the first time I have been to the Verizon Wireless store on Airport road, and as always I was very pleased with the service. Jason was very knowledgeable, and he helped us almost immediately when we arrived. I will be returning in the future!

The sales rep who helped us was very kind and knowledgeable, as well as tolerant and patient with our rambunctious 2yo. we ended up staying with our current provider, but it in no way was a reflection on him (unfortunately cant remember his name)

If I was to ever come back I would always come back to the store wheres the people in here they treat you with respect honesty and they always help with 100% or more out of all the places ever deal I would rate this more than the five star the people in here are very excellent never had a problem the Verizon on Airport Road in Allentown the people in here hundred percent quality I recommend them all a very thank you

Most expensive provider. Visit others.

Shane HughesGreatest man alive. My old phone had a battery problem and every time I made a call after a few minutes it would restart, very hard to call Verizon go through the press one for this blah blah stuff and finally talk to a person explain my problem and how if this hangs up call me back so I dont have to explain this to another person again thanks. And he did it perfect gave me his emailed made it so much easier and did exactly what I needed. Good guy

Just the worst. Can never get thru ever!!.They sent you to a digital chat which I DO NOT WANT TO DO. I want a real competent person who can discuss my needs, but I guess thats too much to ask

Went in to add a line and a phone. Very helpful staff, very thorough. Samantha couldnt have treated us better.

Verizon on Airport Rd. has great people who can ALWAYS solve any problems I may be having. They are always polite and willing to explain things.

Absolutely horrible store. They preyed on my mother and told her a HUM device was required in order to purchase a phone. Her current one broke and was out of the upgrade time by 2 months. They lied and told her she needed to purchase and sign up for the HUM device and service in order for her to get a new phone. When I called to talk to a manager, because I am out of state, she told me she would take down my number, investigate and get back to me. Which did not happen. On the phone she stated that there was never a promotion or anything going on that required a HUM device to be purchased like that. Thankfully the Verizon Corporate customer service person I spoke to about it did some research and helped to make it right. Too bad I cannot give less than 1 star. Avoid this store at all costs! Crooks!

Jason was great and honest! We switched to Verizon just today and I think its the best network in America

It depends which associate helps you. Most are very helpful with minimal sales pitching which I appreciate because I feel more valued if Im not on the receiving end of an up-sell elevator speech.

More interested in selling than helping with questions.

The worker were great and verry helpful

This is a real Verizon store not like the others that are just retailers Samantha is the one to see her she help me with my billing and what I can do about my broken phone that wouldnt charge did stuff that she didnt have to just to help as a customer. Samantha has the best attitude to help the best she can.

The staff is friendly and eager to help. They also seem knowledgeable about the products they sell, however after completing screwing up an order and never putting it through they would not accept responsibility.

Just went there to replace a phone that we had insurance for and we were told that since they didnt make that model anymore we had to buy a completely different phone, which we did since we needed one ASAP. We then found out (through the insurance company) that there was an option for an upgrade the is MUCH cheaper than any of the ones in the store. I feel very deceived and angry because the employee who helped us lied and said that we HAD to buy a new phone and the insurance wouldnt cover it because they didnt sell that model any more.

Kevin was awesome and helped me get my tablet up and running quickly and efficiently!

Aside from the long wait to talk to someone I had a great experience. They were helpful, helped me figure out the best way to upgrade and finance my iPhone 6 Plus, transferred everything for me and even put my glass screen protector on for me.

Super friendly knowledgeable staff. Great experience and will definitely go back

Horrible customer service. They never give an accurate statement and then we get surprised with charges later.

This used to be one of my favorite Verizon stores. The sales people were always very nice & willing to help you in any way they could. I visited this store this morning for the first time in a few years in order to activate a new phone I had just purchased for my husband. I had to purchase it with Verizon over the phone because it was a slightly older samsung galaxy model rather than the brand new one that theyre selling now. I had a very young salesman who seemed nice enough at first until he probably realized he wouldnt be making a big fat commission off me. He told me that I had to set up the phone at home on my own wifi rather than offer to help me. He tried to sell me the monthly insurance which I told him I wasnt interested in. He sarcastically replied that I could always just go & pay another $900 for a new phone. I then told him I needed to purchase a usbc car charger for the phone. He said he would get one for me. He ended up never getting the charger for me & walked away to help another customer. I then went up to the front desk to purchase the charger from a different salesman. When I explained how the other salesman pretty much rushed me out the door he apologized to me for the inconvenience, but he looked like he didnt really mean it. The customer service stinks in this particular location. Their focus now seems to be only on their commissions rather than the customer where its supposed to be. I will never go back to this Verizon location again. This is an actual Verizon Company store, not an authorized retailer. They should care about ALL their Verizon customers & not just see the number of dollar signs over our heads. If I could give this store no stars, believe me I would!

We bought two new phones and added two new lines to verizon at this location. Were told that the manager would have activation fees removed due to long wait while the phones were picked up, but after calling and leaving messages multiple times the fees have not been removed and the phone calls have not been returned at the number we were given. When you call the phone number provided for this location via google it goes to a bigger verizon phone tree and does not actually go to the store which is not helpful. Really a shame because other than this issue, we were pretty happy with our experience at the store.

Very qualified staff. Good expertise and public relations. Samantha was super.

They were able to help me with issues each time I went there. Only problem they no longer have a tech area to fix phones purchased there. Like replacing broken glass.

Very helpful and pleasant to deal with.

The staff here is always very helpful.

Needed a new phone but unwilling to pay 700 800 $900 for one!! and It took a while. But I found one and how come your sales people didnt tell me about that one!! Im sure they knew about it. Come on Verizon how about a discount!! I have been a loyal customer for years and a veteran. And you cant throw a discount my way. Why is it your people only show me the most expensive phones!! When I asked specifically for a cheaper version that does the same thing we all know you have them these kids work on commission right!!

Outstanding customer service and very knowledgeable about merchandise. Friendly and clean store.

Been with Verizon for over 20 years! Others can claim the best but its worth every penny when I get reception.

The texts are friendly and try to be helpful but it took a third deck to be able to help me with my problem. I think Terminator more training for different problems.

Would be pleasant if one did not have a sales person up in ones business when all that are doing is paying a bill at the self serve machine.

The employees are kind and helpful, but when I came on a weekday night once I had to wait over 15 minutes until one of them even noticed me. Sadly, this is typical of many Verizon stores.

Its one of the better Verizon stores in the area. They arent pushy and they generally have everything that I need.

Had a critical need, worst service I have ever had, emergency and they ignored. If I could would have given phone back to them.

Is a corporate location. Will never go to a non corporate Verizon again for anything. And will never ever get or recommend FiOS to anyone. There wireless is separate and great but FiOS just plain sucks

Derrick was very helpful.

Terrible service. Went in there yesterday. Not a single person asked me if they could help me while everyone was standing around chatting with only 2 customers in the store. An Asian guy opened the door for me, gave me a dirty look and never asked me if I needed help and the last time I was in there he was extremely rude to me so I left the store not to disturb anyone from their standing around chatting and contacted Verizon directly. Dont even bother going in this store to get any kind of help unless you need to buy a device because the level of arrogance by the staff mostly 35 years and younger, is not something they hide and they make it very clear that they are the big deal Verizon sales people and you are the little annoying customer. My issue I went in there for: I was offered the new HUM device the last time I went there to activate my new phone and return another one and told about the HUM special and that it included free activation (I got charged $20) and told the device was $30 which was marked down half off for only for a limited time (its $30 regularly on the HUM website). 2 lies and the manager was standing right there while I was being sold a line and a dance. Thankfully I called Verizon directly and they were able to wave the so called free activation fee I was promised and my only reason for buying the device that day. I will NEVER shop for another device at this store AGAIN. Go to the Palmer Mall (the staff is wonderful) or the Lehigh Valley mall or online.

If you need to go here, ask for Sylwia - she is amazing!

Really impressed with the pickup speed for my pre-ordered phone. The check-in system worked well.