I think they give priority to their government and city contracts before warranty and paying customers. It’s been a year to attempt to fix a single oil leak on my truck with 70,000 miles. Between misdiagnoses of the leak and excuses of why they need more time to get my truck in to fix it. They also lied about fixing the leak and replacing a seal that wasn’t part of the leak. Bottom line is I don’t think they understand the mechanics of a Diesel engine and can’t replace a seal. Took my truck to Benoit and they diagnosed the problem and are fixing it in a week. If you buy a truck from them expect warranty work to not be done at a time when you need it to be done

Truly one of the best experiences I’ve ever had with the service dept. at a dealership.Every guy / girl in the service department was amazing. They let me shop on the computer for the right tires, and even go lay hands on the tires before putting them on! They knew exactly how important they are when you travel the country in a camper selling life insurance. I will be back here to buy my next truck NO MATTER HOW FAR.

Brought my Jeep in and they said module was burnt up to windshield wipers. Said it would be 4 days before the part came in. No, it was over 2 weeks and I had to keep calling them. Said they didnt have any cars to loan me to drive. I think it rained everyday for over two weeks. Could not see how to drive. Somedays had to sit on the side of the road until it stopped raining. Went in to get it fixed and of course the mechanic was off that day and they couldnt find my part. Finally, I have wipers again. I think you should take care of your customers better than that.

I set an appointment to have a recall done on my truck for Saturday July 17, 2021 and when I showed up for the appointment there was no one to be found the appointment was set 1 month in advance. Google states that the dealership is open from 7:30-1:15 on Saturday but the building shows that they are closed on Saturday. So I didnt have bad service, I had no service I find that to be worst than bad service

Had scheduled appt, arrived and was told appt was not on the books, would be at least week and a half. I will never buy another vehicle there.

Ms Tonia was wonderful. I wish we went here first. She helped me and my husband so much. Definitely recommend her!!

No work done and still charged $487. I would not recommend this service department.Theives!!!

They have some good cars if your looking to just spend cash and not finance

Purchased bmw m4 here recently and at first the buying process was great. Fast and easy. But after purchased the vehicle they could careless. After bringing home the vehicle and inspect it in the morning, I found thousands worth of damage due to bent oil cooler and crack shield. I reached out to my salesman and the dealership since feb9 gave me nothing but a run around and no one answered my call or voicemail. This had to be the worst dealership experience I had and would never recommend this company to anyone.

On January 26th 2021 my Jeep was taken there because I had hit a block of wood ( railroad tie) that had fallen off the back of an 18 wheeler. It tore the inside of the rim open along with other damages. The phone number to this location has been disconnected you’ll need to call the other Walker to be connected to the service department. The best part is that they NEVER answer the phone they send you to voicemail and they may or may not return your call. I had to reach out to Matt in the service department and never got a straight answer. The first week of my Jeep being there I called to touch base and that is when Matt informed me that I needed to get the estimate from my insurance. So I emailed it to him on February 2nd 2021 also agreed to the price of repairs. On 2/10 I reached out and spoke with Todd (service) and was told that Matt was out for the day then asked if I had approved the cost of repairs!?!? 😡 of course on the 2nd. Todd said well Um I’ll have Matt call you tomorrow. 15 days and NOTHING has been done! Matt never called. I reached out waited for someone to call me back finally Matt calls to inform me that the mechanic would inform him when she had time to start the repairs. Then the freak snow storm 2/15I knew nothing would be done and guess what?!? Nothing happened other than my paper tag expiring and receiving the license plate. On FEBRUARY 22 I go to the dealership to see what the hell. Speak with Matt and get the run around. I return The next day to speak with the service manager who is Blake explain the situation and of course he had no clue of anything I also explain to Blake that means the accident happened on the 23rd I’m coming out of pocket now for a rental car he asks if I can give him a couple of hours to find out what’s going on but he will touch base with me by the end of the day. I asked about the rental reimbursement he said he would get back to me. Blake did call me back the same day explaining that one part had just arrived but that it was being pulled into the shop as we spoke. Imagine that. I received a call from Matt late Thursday afternoon explaining that my vehicle was complete and ready for pick up. So Friday the 26th one month three days after my vehicle being there I pick it up it is dirty not that I expect a full detail but at least through wash it off. I get in the jeep I’m excited because I get my vehicle back and I still have to return a rental car that I’m paying out of pocket for because Blake never got back to me on that one. So get in the jeep Started in the tire sensor lights are on with a huge warning. Seriously? I put it in reverse and when I press the breaks it is making a growling noise. I pull across the parking lot park next to the rental Go inside and tell Todd in service that the lights are on that there are dirty fingerprints on the headliner and that the brakes are making a terrible noise I took the keys on the counter and tell him that I’m going to return the rental car and I need a car. I return to the dealership after 45 minutes not to mention I had to find a ride from enterprise I’m greeted by Blake wondering where I’ve been explain to him that the my vehicle never left the parking lot. My keys were in the same spot i had left them when I gave them to Todd. I’m beyond livid. Blake says that there is ZERO noises coming from the breaks. That they would put it on the lift and check to see if there was an issue. He returns within 10 minutes and explained to me that the noise from the brakes but he didn’t hear was due to the dust plate being bent so they bent it the other way. The reason that the tire sensor light is on is because..... Drum roll please the tire sensor that your insurance approved was not compatible for your vehicle! So they ordered the correct one and no different charge and that I would need to make an appointment for it to be put on put the part was already there! My head exploded So you’re telling me that the part for my vehicle was paid for is here?!? Continue on part 2 please

Great customer care, went in not knowing what car I wanted or if I was even able to apply for one. Candi Crow took care of me as soon as I opened the door. Definitely a 5 stars from me

Amazing dealership, Mrs. Candi Crow was very helpful in getting us what we needed. She took the time to work with us and provided a warm and welcoming environment with no pressure.

Always enjoyed the friendly and courtesy service especially the vehicle service dept you can always depend on the maintenance dept that your vehicle is serviced correctly and professional

My car has been sitting up there for 2 weeks just to get a key redone and put on a starter and now they are wanting to charge us 1200 dollars just do that. Ill NEVER EVER EVER EVER BRING MY CAR BACK THERE

People were friendly. I left my phone went back and the girl had put it up for me. Nice place.

My family has bought several vehicles from Terrance Brown and each time was given excellent service. Hes very knowledgeable and super friendly. Had some worked done on my truck and Heather Smith was great to work with as well. We will definitely do business again with them in the future

Jennifer is a Awsome Car Saleswoman shes patient kind and gets the job done my Experience was Great Grateful for God Derek and Jennifer at Walker.

This is one of the worst and mismanaged dealerships that Ive ever dealt with. I cannot speak to their sales department I can only speak to their service department and they are subpar at best. I would rather drive to Leesville and use the dealership in that area. Dont bother even scheduling an appointment they wont even look at your vehicle until 2 and 1/2 days later. Then to claim an engine ticking is caused by oil that Is a month old with 3500 miles on it... lol what a joke. It was very apparent that they didnt want warranty work. I wonder if they would have said something different if they thought I didnt have a warranty? I will not be using this dealership ever again. Uneducated scam artists.

Excellent experience and assistance from all workers in service department

Went in to look at the 2018 model Jeep Wranglers for my wife. I had my 7 & 4 year old kids with me, so I figured this would be an interesting visit. I met the finance manager Amos Williams at the door as we were walking in. I told him what I was looking for and he promptly showed me the Wrangler Sport S that was inside the showroom. He then introduced me to Brandon Barrett, a salesman who was super Friendly and very knowledgeable about the new Wrangler’s. Both my kids immediately jumped in the Jeep and covered every square inch of it. Considering the awesome service I received from Amos and Brandon as soon as we entered the dealership. I decided to go ahead and purchase my Jeep from Walker rather than shop around at other dealerships. Within thirty minutes of me walking through the door Amos was drawing up the paperwork, while Brandon was showing me how to drop the Jeeps soft top and remove the windows and doors. Amos gave me a great deal on my trade in, and Brandon even gave my kids some small toys that he had stashed in his desk, to occupy their time. Once my wife arrived after work, Amos helped us transfer all of my wife’s “Junk” from her Explorer to her new Jeep. Brandon then sat in the Jeep with my wife and thoroughly went over any and all of the Jeeps functions. I highly recommend anyone looking for a Jeep or a Dodge brand vehicle to check out Walker and ask for Amos Williams or Brandon Barrett.

Best dodge dealer around

I will let you know tomorrow Wednesday Dec 9th

High prices on used and new. Hardly no used available.

I purchased my ram 1500 here and do all of my service and maintenance work here. Advisors are great and techs are knowledgeable and thorough. Wait time wasn’t bad. I highly recommend service here. Top notch.

These guys managed to sell us a vehicle without a spare tire or a jack without telling us. Wife got stranded on the side of the road w/ a gash in the tire. Had to toe it back to Alexandria. I cannot imagine a freaking car without a spare. I called and left a message for a manager, never got a return call. No need to worry about me returning.

Excellent service and nice friendly service dept employees!

Mr. Lewis and Mr. Roy worked hard to make sure me and my family were happy with the vehicle we got and that it was the most affordable. Cant say the same for their used car lot off MacArthur.

Purchased my first brand new Ram 1500 in October of last year from Walker Dodge and have had 2 oil changes and some minor warranty repairs here and there since then and have been treated well each visit. The staff are excellent and extremely knowledgeable. The facility is clean with complimentary snacks, coffee, and cable television provided while you wait. I highly recommend this dealership for all of your Chrysler Dodge Jeep Ram vehicle needs.

People are nice, got an oil change and tire rotation for less than what the small places do only an oil change for. Had no idea the dealership would have better pricing. Glad I found out!

Jim was very nice and helpful in taking care of me and my questions. Jim is very knowledgeable and shares in a manner that is informative yet understandable. With Jim and Terrance I found the best buy for me. They are good people.

Impossible to contact anyone who works here for service. Called them the past 3 business days multiple times per day. Couldn’t get ahold to someone other than the receptionist. Gonna be hard to retain me as a customer if I can’t get service for my vehicle.

Friendly, attentive service agents. Reliable, good service.

From out of town... Noise and wierd steering the truck...They LOOKED at my truck although Im NOT a customer, then said what it MIGHT be and explained the possibilities...Very nice, professional and top notch. wish they were my local dealer.Im 200 miles from home and gonna pray it makes it back.Thank you Walker Ram...

Highly recommend Amy Koch! Amy made the process fast and easy! She was able to get us top dollar for our trades and she was able to beat competitors price! We really enjoyed working with her!

Very Very overpriced. Stay away. Plus they really need to work on their professionalism and manners in the workplace. A lady working there was in the restroom when another gentleman come banging on the restroom door in front of customers to ask her a question. I am going to have to look for a car for my daughter soon. I will definitely not be going to this place to buy it or for future service on my vehicle.

Love this place when you go ask for Terrence!!! Hes the best such an amazing person and super super friendly and can tell you everything you need to know!!!

Brought my vehicle in at 9:00 AM for prescheduled appointment. Vehicle sat their all day without even being looked at. Now 6:15 PM no call no feedback. So I have been without a vehicle all day and who knows how long tomorrow. I needed AC recharges, which I could have done myself except Dodge made it impossible to do with inexpensive kits since they engineered vehicleTo require dealer service. So cost is not $35 but dealer charge of around $200

I have purchased 2 new trucks from Walker Dodge and have been extremely pleased with how easy the deal was and the price I received. I have my truck serviced here for all routine work and the service department does a great job each time! Will continue to do all of my automotive needs with Walker!

Took my Dodge truck in to have the oil changed and tires rotated. Matthew Wood checked the truck in.I left the truck about 10 am. It was not done till after 2 pm. When I got home I look at the tires and saw they had not been rotated. Called Matthew who said sorry. I guess its not a big deal to him but I have to drive nearly an hour one way and take a day off to do this. FOUR HOURS TO CHANGE OIL AND YOU DONT GET TO THE TIRES!

Jennifer was great and understanding. They made the price reasonable enough for a low down payment. I will be back for my next vehicle.👍🏽. Fantastic job.Thanks againDenise

Service Dept was great. The entire service staff gave excellent service from the time I dropped it off to the time I picked up my jeep. The service dept manager was awesome and it rolled down to his staff.

The parts department top notch I was looking for the part in Shreveport and Bossier City and got the run around checked natchitcodes got sold wrong part and found put the part was available at Walker Dodge fast friendly service! And seen one of the best salesman around Tony Free!

If I could give them ZERO stars I would!!!! Horrible, untrustworthy people at this dealership that lie and cover up!! And the General Manager is an absolute joke to deal with!!! I advise anyone thinking about using their service dept to NOT do it!! We got our vehicle back damaged and they are denying any wrong doing when we know 100% it was their fault!! Stay as FAR away from this place as you can!!!

Hello. This dealership refused to service my vehicle, all of which I found out after my truck sat in the parking lot the entire day of business today. I am beyond fed up dealing with dealership, there is no way this is the way Dodge intended for customers to be treated. I am making the 250 mile drive next week to turn this vehicle in and washing my hands of the brand. This dealership is so well known for not servicing or providing proper services for vehicles if they was not purchased at “their” location. This is the second time in the past 2 months that this has occurred, the first was for recall items and now the problem that I’m currently having. This is pathetic. FCA needs to investigate this dealership ASAP. The Star case, when informed I had already initiated this to ensure my vehicle would be tended to, well that was the beginning of the issue, dealership did not appreciate that occurred prior to appointment..I assume that was the initial reason the dealership did nothing.You can buy here if you want to deal with aggravation, but I will be purchasing something from another brand next week out of town that isn’t here. It’s worth the drive to not deal with this level of incompetence & aggravation.

Bought a 2018 Jeep Compass from Cobin Hebert in January. The experience was so pleasant, they helped me out with everything I wanted even though I was so picky. Even brought the car in from another dealership and had aftermarket leather seats put in it for me (I was in a hurry to buy and there was nothing with leather around our area at the time). Cobin was phenomenal as was all the staff I encountered. I’ll definitely be returning to this dealership to buy my next vehicle. Jeep for life!

Tried to call to set up a service appointment for a recall and no one would answer the phone. Tried website and struck out there to. How do except to stay in business??

Recently purchased my fourth vehicle here. Excellent service from the sales department and Chad Sweat to the service advisors always willing to help when an issue arises. Definitely recommend shopping here!

I love my beautiful F-8 Green Dodge Charger! They were awesome in the sales & finance departments, couldnt ask for better service there. But unfortunately there have been several glitches with the car(Not Walkers fault). But unfortunately the service dept is extremely slow to repair/fix the problems with my car, its been a month since buying it still the problem exist. So my next step is to contact Corporate!

I was traveling cross country with my four dogs in my small rv to visit relatives for the holidays. I started having loss of power in my diesel Dodge Ram Winnebago, the chassis is actually a Mercedes Sprinter. So Mercedes and Dodge Ram dont work on these vehicles. The guys at Walker told me to bring it on in. Their certified mechanic was away for the holidays, so they could not actually do the work that day. But they spent a lot of time looking for a mechanic at another dealer, looked at the problem and gave suggestions. The rig runs well now, thanks to their help and suggestions. And they did not charge me for their time. Thanks very much to all of the guys that helped. I was able to finish my trip with no more issues. Thank you! Happy New Year!

Cobin Hebert met us with a handshake and from that point on everything was great. Very kind and honest. He didn’t push us to purchase and didn’t push us to get something more than what we budgeted for. Thank you! We will be back when we need another vehicle.

I want to thank Donnie Lewis for helping us to find the perfect truck! We really appreciate everything you did for us!!

The worst service Ive ever experienced. I made reservations, while I was visiting family in town. My appointment was for 08:00 . I didnt get out of there until 16:00 hrs. When I enquired about why it was taking so long, no one could give me a reasonable explanation, all they could do is apologize. THE WORST SERVICE IN THE BUSINESS!!!!! Note: This was for a oil change and new brakes .

This place went out of there way to help us get what my wife want within 2hr we were pulling out the lot with a 2019 Cherokee jeep

My experience here was great. I bought a used ram 2500 2 days ago from Broussard and noticed some rear end issues. The CSR at Walker took great care of me and got my truck right in to be worked on. It was all covered under warranty and they even fixed a recall issue while it was in.

Not a great experience from start to...now having only owned the vehicle for a few months and have had it in and out of the service department...I was first told that they dont give loaners, to call Enterprise even though its a warranty issue. But theyve worked it out now. Several people Ive dealt with have been extremely rude. Go out of town to buy definitely!!! Bruce in service and one salesman that I talked with one day are very nice. Otherwise, my experience hasnt been very good with the Dodge dealership at all!!!Update: I have revised my review from 2 to 4 stars. Theyve recently taken on more staff and things are running much more smoothly.

Recently had regular maintenance done on my truck. The service department is exceptional with sticking to appointment times and servicing vehicles. Painless service stop.

Walkers staff was very curious, professional and cooperative through out the intire event.The salesman was very knowledgeable and helpful that made the process a pleasure.I really enjoy my new truck and look forward every day to driving it to and from work.

Very much recommend Terrence Brown !!!he did a wonderful job for me and my husband getting us in the car we had our eyes on (dodge charger)for no money down and a payment we can afford thank u so much all over again!!!!

Awful service desk. Been waiting for my car to be done for 5 weeks now...they have lied about when it would be done 3 times. I would highly suggest you dont get your service done there. I also heard the Jeep dealership in Bunkie is much better.

Wonderful service! Great people. Very helpful and pleasant.

My mom always come here for her oil changes an we be in an out quickly.

Great the wait was short. The associate was very nice an helpful.

Got a good deal on a used car and they even delivered my car to me. Cobin was exceptional at working out the right deal for me and my family.

Good price good service nice people

Great staff, great service. Chad Sweat is very professional and helpful.

I had a great experience here, having service done in my ram truck.

Been in for ac repair 4 times still having problems also make sure to check everything before you leave they left out a pin in my steering wheel which had alot of slack while driving could of caused a accident. I would not recommend this dealership to anyone

Joseph Durison is a service tech at Walker dodge, very smart young man... if you have a dodge, Chrysler problem I recommend Joseph Durison

Very unhapp with the service department at jeep. Slow service and a lack of communication with the advisor. After third trip back to get the truck we just gave up and took it as is since we didnt have proof besides the guys saying they messed up. Since they stained seats and refused to clean it then treated me like I was JUST a woman and only spoke to my boyfriend not me. Manager Blake even told me if I was rich this would have never happened. This place is a joke and none of the managers are going to help either. Their customer service work proformance and manners all need major work. Maybe they should go to Honda a little while and learn how to treat a customer.

Talk about service with a smile!!! The whole team at Chrysler Dodge really put you, the customer, first and make sure you are a priority!!

Its a great dealership. Mr.Hebert is a great sale representive

Very professional staff, the salesmen were not too pushy, and polite with out being to polite.

Fantastic! Salesman Seth Jones was amazing, friendly, extremely helpful.

Horrible service once they get your money customer service goes out the window signed papers on trade in knowing title was lost then never filed for my tags andcalled 2 wks before my temp expired then made pay extra 100 for lost title was supposed to send new temp tags but forgot had ride with expired temp tags 4 days til finally sent tags customer service mgr took complaint and surprise just like everyone else he never called back like everyone else works there 0 stars id give if possible

Was looking for a used vehicle but, they worked the numbers and I drove off with a brand new truck!! My next vehicle purchase will definitely be here!

Ok

I was working in Baton Rouge and my 3500 had been having trouble ever since service from another dealer. With the floods they were the closest dealer to me. I had two other dealerships say they fixed the problem but my truck kept dumping coolant. No one seemed to care about me or really finding the problem. I also needed a part that was back ordered.When I came into Walker the service department knew I was upset and they assured me they would get it done. My family was stuck in our fifth wheel in a Walmart parkimg lot until it could get fixed. They worked me in around their already busy shop. Not only did they locate the backordered part at a flooded dealer, but had it on the next day. They found the coolant issue and the truck runs better than the day I got it. I live in Alabama and the next Dodge I buy, will be from them. You know its hard please everybody sometimes, thats just the way it goes, but I assure you they made every effort make it a great experience for me. Thank you from the Landrum family!!!

Terrance is the salesperson to see amazing service

Worst service ever came to get a new valve stem on a tire and man incharge said he would help gave him all my info said I was going to pick it up on Saturday. Well when I came to pick it up they couldnt find my paper work and my last name was spelled Beargas! So much for paying attention to the customer! They told me that they couldnt do nothing to help me cuz the rim was bent which was not even the problem! They didnt even touched the tire for crying out loud. What a waste of my time! Please buy a jeep some where else!!

Terrence Brown was excellent as usual.

Great service and friendly employees

Super fine, everyone was polite but professional, Loved it

Terrence Brown was very helpful and knowledgeable!!

Had a recall on air bag was in and out in 40 minutes. Friendly and quick service

This time the customer service was MUCH BETTER!!!

Courteous staff, not a long wait time, very comfortable waiting area

Close to hone but they are a bit slow on oil changes even with appointments. Takes an average of 1.45 hours.

Worst service department Ive ever had to deal with. they have dropped the ball on my vehicle on 4 different occasions so obviously its not a fluke. Over 7 days without updates or simple repairs Made..

Ok

Fast friendly service.

Love the level of service

Excellent phone support from ms.charla

The people are nice

Awesome group of people!

Friendly and nice.

If you are looking for warranty service for your Dodge Ram this place will screw you! They live by their motto..Where others want, Walker WILL!!!!

Good people

Nice dealer ship

Courteous, professional, and efficient.

Overpriced. Terrible customer service. Need i say more? Dont go here if u need a key made. Just call pop a lock.