Service department is ridiculously, glacialy slow. They have had my truck for 5 weeks and are still not done. They keep giving me the run around. First they had the parts, then they had to order the parts, then they had the parts, then they were waiting on the parts. Finally I hear It will be ready by the end of next week. It will be ready by the beginning of next week. It will be ready next week for sure. Oh the technician will work on it Friday and Tuesday and test drive it Wednesday and have it ready. Then oh, he took a half day Friday and hes all alone today so it wont be ready until Thursday. Youve got to be kidding me. Apparently they think Im stupid and have the patience of Job. Sadly theres no where else to take it because every other service department in this town is just as bad.

Absolutely awesome from Blaise my salesman going above & beyond to get me in my vehicle to the title office we’re superb! Thanks Vaughn, will be a repeat customer!

Great experience great atmosphere Blaise D. is definitely the best salesman to get the job done. Made me feel comfortable with the whole car buying experience. Thank u for all the hard work Vaughn Family‼️

Great place to purchase a car or truck. Very friendly and experienced sales Representative here

Great.. Everyone was friendly and L.P. did everything he could to make the transition painless. ...... and then some..

Wow! What an expected and good experience! Jason and everybody in the service dept of Vaughn Alexandria I had contact with were great! They were very courteous, organized, efficient and knowledgeable - and I was pleasantly surprised with the price. Ill be using them exclusively for all our service and repair needs from now on.

In the past I would have given Vaughn 5 stars. Today, I would give them only 1 for cleanliness. My appt was at 1 pm for an oil change. I arrive 10 minutes early and was checked out 1 hour and 50 min later. Obviously my time is not considered by the new management as important.

Everyone was great! Easy experience!! My salesman may not have thought so, but was very patient.

JB was very helpful and patient! Best experience at a dealership ever

The best place to go to and you will most definitely get taken care of.The staff is so friendly.I will most definitely only buy my cars from Vaugns from now on.

Derek Wooten is great! He was very responsive, up front and honest. The dealership was quick, organized and made the car buying process easy. We would certainly work with them again in the future.

It was wonderful today the sales person was patient kind and nice and got us into something beautiful and comfortable i enjoy every bit of it would recommend others to go there friendly nice polite people thanks Vaughn automotive 🤗🤗🤗🤗🤑

Was in for service. They were very nice and not too expensive.

Our sales Agent Whitney was amazing! She was very realistic with prices and referenced KBB/Carfax. Highly recommend her as a sales agent

Great Experience!!!! LP was great to work with and the entire process was quick and smooth. Thank you, again!!!!

Jason excellent service Mgr. And excellent quality service. Very kind and met me with a smile

Had Great experience at Vaughn Motors —Derek and Alyssa were wonderful-enjoying my SUV very much-thanks again for all your help in finding me the perfect vehicle

Texas Roadhouse had an hour long wait. My husband talked me into test driving the BMW X3 I’ve been dreaming about. They happened to have a white one at Vaughn. I rolled my eyes at him and hesitantly agreed. We explained to the chillest salesman in the world, Blaise Desselle, we weren’t going to buy it. He said,”It’s cool.” No pressure at all. Guess what I did? I bought my white BMW X3 In less than 30 min after I ate my lunch. I accredit this buying process to Blaise and Lakell (I’m so sorry if that is spelled wrong!) in finance. Neither of them made me feel pressured yet they both reminded me how perfect that car was. Of course my husband said,”Baby Girl, you’re worth it.” (You have to sing that part BTW!:) Blaise, in a few years, I’m gonna need that M series! Go on ahead and start looking! Lol jk

I was their houes keeper they was very nice clean and respectful . Never had no problems. I rather Alexander then bunkie vaughn

This place always takes care of me and accommodates above and beyond anything I need.

Rude staff, would not recommend

Blaise is the best!!

Got me a nice dependable car from Vaughn automotive on Jackson street. Thanks to Blaise Desselles. 😁

Blaise is the best!

No hassle, relaxed shopping experience, quick financing, salesperson was a joy and made sure my used vehicle was top notch with all features being reviewed with me. Couldn’t have asked for better service from Kimmie and Katie. Don’t forget to ask for Kimmie!

How often does one decide to trade in their truck they purchased nine years earlier brand new and finally to decide to upgrade ? Well I did and saw what I was ready to buy only to be told was there anything else on the lot that I liked ? Huh ? Obviously someone else that was dressed better than me and my wife or had more influence than I. Have since bought another, better for way more money. Just goes to show its not the size of your bank account its who your related to. Nothing good to say about Vaughn Automotive on Jackson St. Extension in Alexandria. Oh and MURRAY you missed out on a really big commission, big mistake Murray, huge mistake. Two thumbs down for Vaughn !

I literally drove up to this car lot and Ms . Kimmie was the first person to greet me . I didn’t know exactly which car I wanted but I actually found my dream car . THIS lady did not stop until it was guaranteed that I got the car I wanted . She is the sweetest person and I also gained a friend . She’s not just a dealer who sells you a car and that’s done . She checks on me daily not just about the car but about everything . I love my car and I love Ms . KIMMIE . Anyone who asks me about a car I will continue to tell them to go here and always ask for KIMMIE .

Honest review:Travis in sales was easy to work with and extremely helpful. Hes the reason I bought from Vaughn in Alexandria.Took one star away for their service department though. Would recommend going elsewhere for service.

Bought a King Ranch F250 from Vaughn motors in Alexandria over a year ago. Went today to look at a half ton truck and downsize due to not needing that big of truck anymore. I walked around the lot and went to every truck there for over 45 minutes and was never approached by a salesman. I went back to my truck and noticed the showroom was full of sales people playing on there phones and chit chatting. Very disappointed. The mechanic shop services my truck since I bought if from there. Been very satisfied with that group.

Easiest car purchase Iv ever made! Travis Sutton’s honesty and integrity goes miles and makes car buying a true pleasure! Thank you!

So a couple years ago I bought a ford Flex 2012 I believe my credit was completely screwed up but the staff did everything in their power to put my family in our chosen vehicle. Even though it took us all day almost they were able to put us in a ride. So I just want to thank the people of Vaughan for giving my horrible credited self a chance when others wouldnt. Ill be back in the future

Travis was a pleasure to work with during my truck purchase. He was always willing to go the extra mile both figuratively and literally. We search multiple locations and eventually found the exact one I wanted in Oakdale. Unfortunately, the Oakdale crew was less helpful. I would recommend Travis to anyone. I also had a good experience with the repair shop guys in Alexandria getting my truck all ready for the road.

Vaughn on Jackson st. Ext. Just lost a loyal customer. My parents came in last week to have their oil changed in their car. Two young men changed it. It took well over an hour just to change it. My parents checked twice on why it was taking so long. These two young men just laughed in their face about it. Shame on you. We will find another dealer that has good respectful help! Word will get around about how rueful and disrespectful help you have.

THE BEST PREOWNED CAR DEALER IN THE STATE ! HONESTLY I HAD A GREAT EXPERIENCE.

I like the service that they give you

Well, they were able to let me know what the issues were my car was having.

Travis Sutton is a great salesman. Had a great experience.

Thanks Mr. Greg Richard for his work and help in finding us the perfect vehicle.

Sales person very helpful

Very courteous and helpful people. Would highly recommend.

Very customer friendly and expedient!

Good customer service

Jake Bailey is a great salesman and takes good care of his customers!

Any time I have been to the dealership, I have been met my a Sales Professional. They deliver the next level of customer service and go above and beyond to earn your business.

Very impressed by prompt professional service

Great staff... I love them !

Great business & very helpful.

Soooo. Disappointing. Never again

Great service and Great people

Great sr

Friendly staff

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