I received excellent customer service! I truly appreciate all the help that was needed to get my car back on the road safely! Special Thanks to DeWayne he was perimeter with me and walked me through everything dealing with my car. My experience was great!

Im traveling from NY for my Daughters AAU basketball tournament at the Gaylord convention Center and discovered I had a defective tire. After calling around all morning I ended up back at Just Tire. Wes Brown was most informative and helpful.He actually had the tires he quoted. Got me in and tires replaced and back on the road to make my daughters 230 game. Two thumbs up to Mr Brown and his crew!!!

Wes Brown was awesome! He took care of my vehicle issue and made sure I was aware of what needed to be done.Great customer service!!!

Your service was GREAT! The turn around from when I drove in to when I had tires installed was quick. As You were recommended by my daughter in law with confidence I will also recommend you as well!!!

Excellent customer service! They were able to get me scheduled in fast. I actually showed up almost an hour late and they were still able to accommodate me. Highly recommended.

5 star! I was in a jam and they fit me in. They had a sale going and I got a great deal! Would recommend.

Very good service. Good staff. So good I brought a box of donuts and coffee for the guys while I waited to get my new tires installed

Wes Brown and Dewayne have great customer service. This is the best place to have your car repaired. Reasonable prices as well.

Very Nice crew here at Just Tires, called in to get an appt, for oil change and tire change and they got me in there quickly and had me out the door very satisfied!

I come to get my tires changes on Monday and my experience was excellent the stuff was Super friendly with amazing customer service skills!!! Ask for Wes brown is the best!!!

Good service, ordered specific tires and mounted within a week.

Great service!! West Brown was great. Best service! Ask for him.

Very happy with the service, talk to Wes Browne, very helpful and was able to work on my car right away.

Just Tires excellent and patient,helpful,knowledgeable crew work togetherto make sure your well taken care of. ThanksWes Brown and the fellows.

Gave detailed information on my purchase and was very helpful and accommodating while I waited. Thank you Wes Brown.

Wes brown got me in n out! No problems! Mechanic (Otis Mahoney) was friendly and knowledgeable. Helped me out quick n fast!

MR. WEST BROWN IS AN A -1 REP. HE ASSISTED ME, PATIENTLY AS I sought credit approval..Want Just tires to know He is a valuable employee and deserves rewarding for going the extra mile to help all customers. PAYIRNTLY AD I

Super fast! Great customer service. Thanks!

Showed up with a flat and they took care of me in 1.5 hours same day!

Just Tires at 3300 Richmond Highway, Alexandria, VA is an outstanding major car repair service center. What a competent reliable team of professionals. I trust them. I know I can rely on them to give the most appropriate and expert assessment. They dont take short cuts or do they oversell what repair work is necessary. That is honesty and integrity. They always go the distance in analyzing a problem and resolve the issue no matter how much digging down it takes.I really value that the entire team is aware of and committed to getting the problem analyzed and the repair work done. They collaborate and share information which provides the best resolution. TThe reality is that they are can do. It is not - oh we have to order that part, make a bunch of calls well we cant tell you with certainty. In Just Tires plain speak, it is - you need this part and we will get it.And they care about serving people who have urgent needs. I have experienced this and observed this. As a walkin, I decided to enjoy their waiting room hospitality, along with established customers who had appointments. There was a lot of familiarity. There was ongoing interaction with the front office team and consultation with the behind the scenes team about all the service repairs.I felt immediately that I had made a customer relationship as well. They were very busy but remarkably as people with urgent needs - the whole family stranded with families came to the door, it was always - dont worry we will work you in, we will get to you. And to see the relief and anxiety disappear, the front office drop what they were doing to walk out to the parking lot, the support, the pat on the back, the reassurance that they will get them back in the drivers seat and on their way.I must mention that the tires are top notch - stellar.Just Tires provides outstanding professional service and reasonable prices. And above all caring people service. I am so fortunate to be in the Just Tire customer family. Thank you so much.

Mr. Wes Brown gave me a ride home to get my wheel lock and back which helps out alot and very friendly most definitely S++ came back and got 4 new tires on then in and out.

I recently had unmatched customer service at this location! The whole team was welcoming and kind, especially Jim. Service was efficient and well priced, with no unnecessary upsells or gimmicks, which I appreciated. Its hard to find competent and trustworthy mechanics, but its an easy choice for me to continue trust them with my car. Thanks again to Jim and the whole team at this location!

Great people with great service

Was told replacing two tires would take an hour; it took four instead, and they did not feel the need to inform me of that update at any point. Would not recommend.

Excellent, fast service in my time of need.

Very kind people, quick and efficient!

I wound up coming in for a tire repair only to find out about a new problem that basically required total tire replacement. Not sure how I feel about this.Update: its been about six months, and all four of the tires have started to persistently leak. Just avoid this place.

This is the only place I go for alignments, tires and to make sure my car is ready for long hauls.

Got all 4 tires and my e breaks fixed here and 100% would recommend this place to everyone.

Very efficient and reasonably priced. I made an appointment, went in as scheduled, and got my tire replaced promptly. That was a few weeks ago, and Ive had no more tire issues.

Place is a joke, after placing an apointment with 1 week notice you still gotta wait hours to just get one tire replaced.

Quick and done well!

I had a tire issue on my new car, and the team here went above and beyond to get me a new set of tires. The service they provided was quick, friendly, and saved me hundreds of dollars. Definitely recommend!

They did the repair the same day I scheduled it in short time. The people were very friendly, which is a plus, but most importantly they kept me aware of the progress and cost the whole repair, which was extensive. Special thanks to Ed who did the work. He went out of his way to see how he could make the repairs more affordable. Great job by the whole team.

Excellent service good price

Leanne, one of the managers, is so fantastic. Her product knowledge is great but more than that... SHE TRULY CARES ABOUT HER CUSTOMERS!!!!! Ask for her and you wont regret a thing.

Got a flat tire on Christmas Eve with guests coming into town and my wife 39 weeks pregnant, so I was glad that Just Tires was open and was able to work my my car right away. The price for the tires was great - about the same as the best price online - and they even grilled me a hot dog while I was waiting. I saw them take a nail out of another customer’s tire and not charge them anything. Only downside is that it took about 2 hours to get all four tires replaced (and a free checkup).

Honestly, dont know what to say.So, I came with a nail in my tire, almost on the edge, where I pretty much understood they wont fix it and will try to get me some new tires.The major problem is that the mechanic who worked on my car when putting back my wheel screw extremely tight the secret bolt and when I went to another shop to try and fix it, they noticed at the very begging showing me that, they tried with the gun a little bit and then they understood that it will brake, so they tried with hands and, of course, they broke it. They broke the key for the secret screws, leaving the thread in the bolt(so no key and no bolt anymore) and all because the nice guy mechanic didnt do his job professionally(those bolts never screw tight)The mechanic working on my car was nice guy, but not professional, but the other guys(2 at the front desk) like didnt understood what is happening and were always looking on me like their were lost in space, didnt help me at all and didnt advice anything. It seems like they were waiting just to sell me something(some tires), because I came with a nail in my tire..So, the major problem is that the mechanic screwed up. I went to another shop after Just Tires and the guys even didnt take the tire off, they found it underneath, asked me couple questions and said: No, like next shop who did the same, but said they would try to fix it in different ways.Spent gas going to Just Tires and have issues with bolt and the key(going and finding a set, because they dont sell just key and one bolt).Will Just Tires come with some refund, dont think so :(Watch out, folks...!

Has been my go-to tire place FOREVER. I have an active fleet of cars and delivery vans - they have the best deals on the best tires every time. And they are efficient and quick. I make and appt, I drop off the car, 60 mins later its ready. Dont waste your time and money other places.

Dropped my car off to get tires rotated and they told me I needed an alignment. I told them to go ahead, figuring they wouldnt lie about it but when I went to pick up the car, they gave me an alignment report that showed all my wheels within tolerance and barely modified before and after. I asked the woman working at the desk and she paged a tech to come explain the report to me as she said she didnt understand it. He never came in but eventually she found a different report she said was the correct one which showed the wheels in tolerance before and out of tolerance after. I pointed this out and she claimed that the section clearly labeled front wheels was the before and the one labelled rear wheels was the after. Obviously not the case. Im not going to argue with her over 90 bucks and had already spent more time there than I wanted to but I was surprised that they wouldnt at least be better at lying to their customers.

What a find! We bought tires and a new muffler. The service, quality, and general friendliness were superb, which was amazing since their prices were also the best in the area. I consider this place a rare find; I will take all of my service business there and recommend it highly to others. Thanks Just Tires!

They were helpful and inflated my tire for free, but didnt have my tire in stock and couldnt get it until Monday.

Couldnt be happier with my service here. Came in to replace a tire and get an oil change, and left with exactly what I asked for, paying less than I expected. They really worked hard to make sure I got the best deal possible. Definitely my go-to service center in the future.

I got a flat tire after work. I was in need of help and rolled up right as the office was closing. The sales representative stayed late helping me with my tire and ensuring I was okay. I appreciate this above and beyond customer service attitude. Thanks a million!

Ordered a tire at 8:30 am through the manager and made a 3:30 pm appointment to have the tire installed, and have all tires balanced and rotated. I show up af 3:30 and the tire was not there. Front desk guy decided to tell me it won’t be there until 5:00 pm but can’t install it until tomorrow as “there are other people in front of us at that time.” Don’t know how it can be possible to be that lazy or treat a customer that poorly. Dealership only charged 10 bucks more for the same services.

Excellent service !!

Can’t say anything about the service, as I didn’t get that far. I made a 4:30 appointment for an oil change and the online booking portal estimated an hour for the job. At 5:00PM they had not even moved my car into the shop, let alone starting changing the oil. What’s the point of an appointment?

I am so grateful to have found this place, and particularly grateful for Tory and Robert. I got a flat tire late Sunday afternoon and thankfully a mechanic stopped to help me put on the spare. It was a good thing too, because the guy who last rotated my tires had cross threaded two of the lug nuts and they had to be busted off.On Monday I had the two broken wheel studs replaced and had my tire plugged. On Tuesday I drove the nearly 40 miles to my work. After work, I was loading my car and noticed a bulge in the sidewall of the plugged tire. A quick online search revealed that this can be extremely dangerous and result in a blowout.I immediately searched online for a nearby place that sold Goodyear tires and found Just Tires. The only problem was that they closed in less than 20 minutes. I called and asked if they had my tire in stock so it could be replaced. Tory said they were closing soon and I could leave the car, but I explained that I don’t live close by and needed the car to get home. My GPS said I was 2 Miles/10 minutes away, so he told me to come quickly and they would wait for me.When I arrived I showed them the tire and they agreed that it needed to be replaced. Robert put the new tire on and I was on my way in less than 20 minutes. I apologized for keeping them there after closing time, but Tory said that he felt good having waited for me after seeing the condition of the tire. I am so thankful that they waited for me. I would recommend them to anyone who needs tires.

I had a small nail in my tire. they sold me a new tire. yes my tire was under warranty but I ended up paying 40.00 for a new tire. the service was horrible. the store manager JIM BRINK is very rude, did I mention very rude. He has horrible customer service. This is the wrong business for him to be in with his type of attitude. this will be the last time I give them any of my money. im not a happy customer. TAKE YOUR MONEY ELSE WHERE.

Horrific customer service. Do not go here. Went in to get a flat repaired. Prior to even evaluating if the flat could be repaired they tried to sell me new tires. When I declined, they offered to sign me up for a new credit card to assist in paying for the tires. When I asked of they could just repair the flat and let me go on my way, they were highly offended and not happy to do so. It took me close to 3 hours to get a flat repaired.

Great place! Had my brakes, alignment, end tire rods, and serpentine belt serviced over the past year. The price matched exactly the estimate. The amount of time to work on the vehicle was minimal. Their wifi worked with excellence and was free. The lounge is clean and the staff is very friendly. Honest service for an honest price in my experience.

We came in last minute with loose/missing lugnuts after what was most likely an interrupted attempt at tire theft. They took care of us quickly and wished us a safe trip home, no charge! They were very sweet and accomodating and we appreciated their help!

Amazing people amazing place get everything done quick Ask for Rob great guy and very knowledgeable.

The guy in the front office had a very inviting demeanor. He tried to rip me off by charging me twice the average rate. What a shame. Ive always believed in doing good business but Im ashamed to say my experience at Just Tires was not positive. You would definitely do better and get the most bang for your buck by going to J.C. New & Used Tires which is only a half block north.

I went in on a busy day before the storm and they still took care of me quickly. Great service, answered all my questions, and gave me options. I will definitely go back again.

Like the service

Great service reasonable pricesThe wait was not that long, I was driving to NBT down the street.. But then read the review and decided to stop here instead. One of the choice i made that day

I had a small nail in my tire and they told me that it was irreparable and went on to try to sell me two tires. I went to the tire shop next door to them and they patched my tire in 10 minutes for only $10. Its no bueno when a business blatantly tries to take advantage of you.

Called an made an appointment (same day service) for a synthetic oil change with tire rotation. Service was quick and affordable and the staff was very friendly, no complaints.The tech. suggested a coolant flush but was not pushy about the service, I will be back again.

Ive happily come here for almost 20 years and last time they had no record of us and the car now makes a disconcerting squeak

Great place! Very helpful amd knowledgeable . was supposed to leave my car overnight but they squeezed me in, did a great job and had great conversation in the mean time.

The only issue I have is they didnt have there count updated in there computer system. They said they had the tires in Stock. Once the old tires were off it was. We are sorry we dont have those. But we have them in another store. At lest they are nice enough to have them sent from one of there other stores. And they need to teach their employees how to reset the tps. They told me to drive it and it would reset. The correct way to rest is hit the rest button and let air out or add air till the horn honks for each tire. Starting on the front drivers side and moving in clockwise rotation are the car.

Had an 8 am appointment. They hadnt even started working on a car they had promised was ready yesterday. Was told it would be a 2 hour wait. Left.Received a response to the above with a file number and a toll-free number to call. Was on hold for 10 minutes. Hung up .

Friendly and fast install of four tires I bought online. Parked the car at 7am, left around 8. They had coffee and tv in rhe waiting room.

I pulled in there with two flat tires that needed valve stems. At first they said they could fix them in an hour, but then the told me to wait. The job was done in fifteen minutes, for $18 and change. I was happy to have that job behind me.

Scheduled an oil change for a Thursday and there was a mix up. They left a voice mail to cancel and when I called back to reschedule a different employee told me to come back in. When I did I was told they had no one to change my oil so I had to come back tomorrow. When I came back that Friday Mustafa knocked off 25 percent for the miscommunication. Great service and I would highly recommend you take your business there.

WORST PLACE TO GO TO. HORRIBLE CUSTOMER SERVICE NOT THIS PLACE PARTICULAR BUT THE OVERALL COMPANY AS A WHOLE . HAD AN ISSUE AND BESIDES RESOLVING IT ONLY MADE IT WORST. I WOULD NEVER GO HERE AGAIN. LONG WAITS AND RIDICULOUS PRICES, AND QUITE FRANKLY LIES.

Great fast service. I had a blowout and they were able to fix in about 3 hours without an appointment.

Its a shame. I love Goodyear tires and if all their installers were like this place they would go out of business.

The shop was busy, so they gave me directions to their neighbors who could get my tire fixed sooner. Ill gladly return to Just Tires again.

The workers were very polite and worked quickly, doing a great job. Very impressed.

Great shop, I had a noice coming from the back somebody told me that it might be from the tires. I went there and they replaced the needed tires with minimal wait time.

They tried to rip me off!!! My tire was flat and I asked him to look at it to see if I just needed the patch. He looked at it without even taking it off and told me I needed a new tire that mine couldnt be fixed, $230 installed. I told him find me a different brand that fit that was cheaper. Said he had one for $160 but I had to buy two. I said I only need one! He said well maam thats how we sell these and you dont have a choice, it is all we have. I said the hell with that I do have a choice I can go somewhere else. I dont have to settle for this and I grabbed my keys and left. Went to Beltway Tires in Alexandria and not only was a new tire only $112, not $230, but he actually took the time to check my actual tire and noticed I only needed a patch. $30 and done!!! Just Tires ought to be ashamed of themselves. And I bet it was because I am a woman.

Quick fix for a great price. They were friendly and helpful!

Quick easy and staff was friendly

The staff was really helpful and I got much better pricing than the other places that I had estimates from. The wifi wasnt working so I worked from the coffee shop across the street, but they were done in less than an hour!

Great service ask for Ivan he does the best work of all the mechanic he does the most honest work and fast

Mustafa gave us THE BEST service. Great prices, fast service, and amazing customer service.

Overpriced tires, guy was not friendly. I was pricing tires and will go elsewhere

Tires at competitive prices and service is really good

Honest people. Good work

Pulled up to get two new tires great price super fast service!!!

I was scheduled an appointment for wheel alignment in the morning. I was arrived on time and waited more than 2 and half hours to get started.

Got a nail in my tire and it was close enough to the sidewall that they could not patch it. They told me I could go somewhere where they plug tires. They offered me a quote on a new tire but did not do the hard sell.

Have Wi-Fi.

Great customer service!!!

Helped me out when I needed air in my tyres.

Have gone there a handful of times over the past ~6 or 7 years for new tires, tire repairs, oil changes, and have never had any issues.

Just cheating customers, paid $800 to fix my car after two days it was broken on the middle of road and they asked me, pay extra money to fix it .

Very knowledgeable front desk.

1st visit. Undecided at this time.

Ripped off..DO NOT GO THERE for service!

Quick service

They took 3 hours to change 2 tires when they said it would be 1.5 hours then they charged me for alignment with out telling me.

Poor service!!!!!

I just had an amazing experience with Dewayne. He helped me with my tires and was very thorough on his explanation as to why the tire pressure light kept on going off.Thank you, Dewayne!

I loved it, excellent cost.